operations manager

commercial manager

head of operations

associate director - it brm (cors 255) Jobs in Saudi Arabia

associate director - it brm (cors 255)

manager - integrated care services (tpa) Jobs in Saudi Arabia

manager - integrated care services (tpa)

command center and service management lead

DXC Technology

<div>
 
 Job Description
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Command Center Operations Oversight
 </li>
 <li>
 Oversee 24x7 operations of the Enterprise Command Center, ensuring end-to-end visibility of infrastructure, applications, and business transactions.
 </li>
 <li>
 Guide Command Center analysts to perform proactive event triage, correlation, and escalation following established SOPs.
 </li>
 <li>
 Intervene in critical situations to ensure swift containment, escalation, and restoration of services.
 </li>
 <li>
 Solve operational bottlenecks and coordination issues across technical and vendor teams.
 </li>
 <li>
 Ensure effective shift handovers, daily operations reports, and centralized dashboards for management visibility.
 </li>
 <li>
 Incident &amp; Problem Management (Oversight Role)
 </li>
 <li>
 Ensure consistent adherence to Incident and Problem Management frameworks across shifts.
 </li>
 <li>
 Oversee the Major Incident process, ensuring rapid engagement of resolver groups and timely communication to stakeholders.
 </li>
 <li>
 Intervene and guide incident managers during crisis events to ensure accurate impact analysis and prioritization.
 </li>
 <li>
 Validate the quality of Root Cause Analyses (RCAs) and confirm implementation of preventive actions.
 </li>
 <li>
 Review and report operational metrics such as MTTA, MTTR, and incident recurrence to leadership.
 </li>
 <li>
 Change Management (Guidance Role)
 </li>
 <li>
 Oversee the organizational Change Management process to ensure effective planning, risk assessment, and communication.
 </li>
 <li>
 Chair or support CAB, DCAB, TCAB, Cyber -security CAB meetings to validate change readiness and Command Center visibility.
 </li>
 <li>
 Monitor and report all changes that may affect production services, ensuring synchronization with DR and release calendars.
 </li>
 <li>
 Guide teams to minimize change-related incidents through better testing and communication practices.
 </li>
 <li>
 IT Asset Management (ITAM) Oversight
 </li>
 <li>
 Supervise IT Asset Management activities ensuring accuracy, traceability, and compliance throughout the asset lifecycle.
 </li>
 <li>
 Ensure synchronization between ITAM, CMDB, and monitoring systems to maintain an up-to-date operational picture.
 </li>
 <li>
 Oversee and validate license compliance, asset tagging, and configuration baselines for audits and service impact assessments.
 </li>
 <li>
 Report on asset utilization, lifecycle health, and gaps that may affect operational readiness.
 </li>
 <li>
 Service Level Management
 </li>
 <li>
 Guide and ensure adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) across all services.
 </li>
 <li>
 Validate and report monthly service performance, uptime, and restoration metrics to management and stakeholders.
 </li>
 <li>
 Oversee tracking of SLA breaches, identify root causes, and guide service owners toward improvement actions.
 </li>
 <li>
 Ensure proactive monitoring and trending of performance indicators that could lead to potential SLA violations.
 </li>
 <li>
 Support Service Review Meetings with factual reports and recommendations for improvement.
 </li>
 <li>
 Business Continuity &amp; Disaster Recovery Alignment
 </li>
 <li>
 Ensure Command Center readiness for Disaster Recovery (DR) and Business Continuity (BCP) exercises.
 </li>
 <li>
 Coordinate DR scheduling and readiness reviews with application, infrastructure, and change teams.
 </li>
 <li>
 Oversee and report the Command Center&rsquo;s participation, ensuring accurate documentation of test results and lessons learned.
 </li>
 <li>
 Intervene during DR execution to ensure Command Center coordination, communication, and recovery validation.
 </li>
 <li>
 Continuous Improvement &amp; Automation Enablement
 </li>
 <li>
 Identify and recommend automation, AIops, and monitoring optimization opportunities to improve operational resilience.
 </li>
 <li>
 Guide teams in implementing alert reduction, predictive insights, and workflow automation initiatives.
 </li>
 <li>
 Review Command Center KPIs and report process gaps and efficiency improvements to management.
 </li>
 <li>
 Drive maturity initiatives in collaboration with platform and observability engineering teams.
 </li>
 <li>
 Leadership, Coaching, and Stakeholder Engagement
 </li>
 <li>
 Lead and mentor Command Center staff to maintain a disciplined, high-performance operational culture.
 </li>
 <li>
 Oversee shift rosters, ensure skill matrix coverage, and promote cross-domain knowledge sharing.
 </li>
 <li>
 Intervene and guide in real-time operational escalations, ensuring the right experts are engaged.
 </li>
 <li>
 Report key events, incidents, and operational trends to IT leadership and business stakeholders.
 </li>
 <li>
 Act as the Command Center representative in CABs, Incident Review Boards, Service Review Meetings, and DR Steering Committees.
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 
 Technical &amp; Process Expertise
 
 
 
 <ul>
 <li>
 Minimum 10 years of experience in IT Operations or Service Management, including 5 years in Command Center leadership.
 </li>
 <li>
 Proven background guiding Incident, Problem, Change, ITAM, and Service Level processes under ITIL frameworks.
 </li>
 <li>
 Experience with enterprise monitoring platforms (Elastic, Dynatrace, OpsBridge, SiteScope, SolarWinds, etc.).
 </li>
 <li>
 Familiarity with ITSM platforms (ServiceNow, Opentext Service Manager), CMDB, and IT Asset Management tools.
 </li>
 <li>
 Strong analytical and communication skills, capable of intervening during crises and reporting objectively to management.
 </li>
 <li>
 Exposure to banking or highly regulated environments preferred.
 
 
 </li>
 </ul>
 
 Certifications (Preferred)
 
 
 
 <ul>
 <li>
 ITIL v4 Managing Professional
 </li>
 <li>
 ISO 22301 Lead Implementer / Auditor
 </li>
 <li>
 ServiceNow Certified Process Owner
 </li>
 <li>
 Elastic or Dynatrace Certified Professional
 
 
 </li>
 </ul>
 
 Behavioral Competencies
 
 
 
 <ul>
 <li>
 Strategic Oversight &amp; Analytical Thinking
 </li>
 <li>
 Calm, Structured Crisis Response
 </li>
 <li>
 Objective Reporting &amp; Decision Support
 </li>
 <li>
 Leadership Through Guidance &amp; Mentorship
 </li>
 <li>
 Process Adherence &amp; Intervention Discipline
 </li>
 <li>
 Collaboration Across Teams and Vendors
 </li>
 <li>
 Continuous Improvement Mindset
 
 
 </li>
 </ul>
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 
 
 
 Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available
 
 here
 
 
 .
 
 
</div>

Command Center and Service Management Lead

Qiddiya Investment Company

<div>The Senior Manager - CCU Incident Management serves as a frontline coordinator within the City Command Unit, responsible for monitoring, triaging, and managing operational incidents across all Qiddiya city assets. This role ensures that all incidents are detected, escalated, and resolved in a timely and structured manner to minimize disruption to guest experience and city operations
Key Responsibilities<ul><li>
Monitor real-time incident feeds, alarms, and communications across the City Command Unit's integrated operations platform.</li><li>
Triage and classify incidents according to severity levels and escalation protocols, ensuring appropriate response activation.</li><li>
Coordinate multi-agency and cross-functional response efforts, liaising with Security, Fire &amp; Life Safety, Medical, Facilities, and asset operators.</li><li>
Maintain accurate, real-time incident logs and post-incident documentation to support reporting and continuous improvement.</li><li>
Support the development and refinement of Standard Operating Procedures (SOPs) for incident response workflows.</li><li>
Participate in simulation exercises, tabletop drills, and after-action reviews to strengthen organizational readiness.</li><li>
Ensure compliance with Qiddiya's operational readiness standards and regulatory requirements during incident response.</li></ul> 

Requirements 
<ul><li>
Minimum 7 + years of experience in incident management, emergency operations, or command center environments within large-scale entertainment, hospitality, or urban operations settings.</li><li>
Demonstrated experience with integrated command and control systems, CCTV monitoring, and digital incident management platforms.</li><li>
Strong situational awareness, decision-making capability under pressure, and effective communication skills.</li><li>
Familiarity with ICS (Incident Command System) or equivalent frameworks.</li><li>
Relevant certifications in emergency management or incident command are desirable.</li></ul></div>

Senior Manager - CCU Incident Management (DEL 3)

<div>Qiddiya Investment Company is looking for a dedicated and skilled Manager - CCU Incident Management (DEL5) to be responsible for monitoring, triaging, and managing operational incidents across all Qiddiya city assets. This role ensures that all incidents are detected, escalated, and resolved in a timely and structured manner to minimize disruption to guest experience and city operations
Key Responsibilities<ul><li>
Monitor real-time incident feeds, alarms, and communications across the City Command Unit's integrated operations platform.</li><li>
Triage and classify incidents according to severity levels and escalation protocols, ensuring appropriate response activation.</li><li>
Coordinate multi-agency and cross-functional response efforts, liaising with Security, Fire &amp; Life Safety, Medical, Facilities, and asset operators.</li><li>
Maintain accurate, real-time incident logs and post-incident documentation to support reporting and continuous improvement.</li><li>
Support the development and refinement of Standard Operating Procedures (SOPs) for incident response workflows.</li><li>
Participate in simulation exercises, tabletop drills, and after-action reviews to strengthen organizational readiness.</li><li>
Ensure compliance with Qiddiya's operational readiness standards and regulatory requirements during incident response.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Emergency Management, Risk Management, Business Administration, or a related field; a Master&rsquo;s degree is preferred.</li><li>
Minimum 5 years of experience in incident management, emergency operations, or command center environments within large-scale entertainment, hospitality, or urban operations settings.</li><li>
Demonstrated experience with integrated command and control systems, CCTV monitoring, and digital incident management platforms.</li><li>
Strong situational awareness, decision-making capability under pressure, and effective communication skills.</li><li>
Strong understanding of IT service management frameworks such as ITIL.</li><li>
Proven track record in managing critical incidents and leading incident response teams.</li><li>
Excellent analytical and problem-solving skills.</li><li>
Strong communication and interpersonal skills, with the ability to work collaboratively across teams.</li><li>
Relevant certifications (e.g., ITIL certification, Certified Information Systems Security Professional (CISSP), or similar) are preferred.</li></ul> 

Benefits 
Offering a comprehensive compensation and benefits package.</div>

Manager - CCU Incident Management (DEL5)

Motorola Solutions

<div>
 
 Company Overview
 
 
 
 At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that&rsquo;s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
 
 
 
 Department Overview
 
 
 
 Motorola Solutions is seeking a highly skilled and motivated on-site customer support engineer to join our International Services team. This role is critical to the delivery of mission-critical operations systems, encompassing the development and implementation of customer applications and company products, ensuring optimal customer performance and success.
 
 
 
 Job Description
 
 
 
 In response to rapid advancements in IT and communications technologies, and the increasing demand for Advanced Command &amp; Control Center software solutions built on Cloud Computing, AI, and Machine Learning (ML), we are expanding our Services team. This role will provide essential field engineering services to our AMEA customers, reflecting our commitment to innovation and customer satisfaction.
 
 
 At Motorola Solutions, we invest in our employees. You will receive comprehensive training and certifications in required technologies and service management, empowering you to excel in your role and advance your career. You will initially support the design and implementation of management, service, and maintenance solutions for customer networks, with the goal of independently leading and managing these efforts.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Collaborate with cross-functional teams across various technology stacks (web, mobile, middleware) to resolve complex business and technical challenges.
 </li>
 <li>
 Provide high-quality technical and operational support for mission-critical IT and Radio systems within a team environment, ensuring service level and operational key performance indicators are consistently met.
 </li>
 <li>
 Maintain system performance and availability through incident and performance management processes.
 </li>
 <li>
 Work closely with Field Services Engineers and Technical Support Operations to ensure adherence to Service Level Agreements (SLAs).
 </li>
 <li>
 Manage the resource calendar to ensure all Maintenance Agreement (MA) deliverables are fulfilled.
 </li>
 <li>
 Coordinate with the Local Service Delivery Manager (SDM) for all activities related to contract deliverables and appropriate tasking.
 </li>
 <li>
 Conduct regular customer meetings to discuss service availability and performance.
 </li>
 <li>
 Address customer comments and inquiries related to specific project aspects or the entire project scope.
 </li>
 <li>
 Plan and execute technical tasks according to established instructions and processes.
 </li>
 <li>
 Respond to customer problems directly or through the internal customer interface.
 </li>
 <li>
 Troubleshoot and resolve technical design-related issues.
 </li>
 <li>
 Attend all scheduled and unscheduled customer meetings, providing reports to the Team Lead and SDM.
 
 
 </li>
 </ul>
 The primary objective of this role is to ensure all Service Obligations to the customer are met and to provide expert technical assistance and advice throughout the Maintenance Agreement lifecycle.
 
 
 Basic Requirements
 
 
 <ul>
 <li>
 Engineering or Sciences degree OR 4+ years of experience as a System Manager or in Field Service, with expertise in one or more of the following areas: Broadband PTT, Wired/Wireless Communication Systems, IT Systems, or Networking equipment.
 </li>
 <li>
 Legal authorization to work in the specified country indefinitely is required; employer work permit sponsorship is not available.
 </li>
 <li>
 Background in Network/IT, Broadband PTT, or Customer Service.
 </li>
 <li>
 Strong professional interpersonal and communication skills.
 </li>
 <li>
 Excellent command of verbal and written English and Arabic.
 
 
 </li>
 </ul>
 Travel Requirements
 
 
 Over 50%
 
 
 Relocation Provided
 
 
 Domestic
 
 
 Position Type
 
 
 Experienced
 
 
 Referral Payment Plan
 
 
 No
 
 
 
 Company
 
 
 
 Motorola Solutions Arabia, Inc., Saudi Branch
 
 
 
 
 EEO Statement
 
 
 
 
 Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
 
 
 We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.
</div>

Operations Engineer (Arabic speaker)

<div><h2 class="jobSectionHeader">Company Overview</h2>
At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that&rsquo;s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.<h2 class="jobSectionHeader"> 
Department Overview</h2>
Motorola Solutions is seeking a highly skilled and motivated on-site customer support engineer to join our International Services team. This role is critical to the delivery of mission-critical operations systems, encompassing the development and implementation of customer applications and company products, ensuring optimal customer performance and success.<h2 class="jobSectionHeader"> 

Job Description</h2>
In response to rapid advancements in IT and communications technologies, and the increasing demand for Advanced Command &amp; Control Center software solutions built on Cloud Computing, AI, and Machine Learning (ML), we are expanding our Services team. This role will provide essential field engineering services to our AMEA customers, reflecting our commitment to innovation and customer satisfaction.
At Motorola Solutions, we invest in our employees. You will receive comprehensive training and certifications in required technologies and service management, empowering you to excel in your role and advance your career. You will initially support the design and implementation of management, service, and maintenance solutions for customer networks, with the goal of independently leading and managing these efforts.
Responsibilities:<ul><li>
Collaborate with cross-functional teams across various technology stacks (web, mobile, middleware) to resolve complex business and technical challenges.</li><li>
Provide high-quality technical and operational support for mission-critical IT and Radio systems within a team environment, ensuring service level and operational key performance indicators are consistently met.</li><li>
Maintain system performance and availability through incident and performance management processes.</li><li>
Work closely with Field Services Engineers and Technical Support Operations to ensure adherence to Service Level Agreements (SLAs).</li><li>
Manage the resource calendar to ensure all Maintenance Agreement (MA) deliverables are fulfilled.</li><li>
Coordinate with the Local Service Delivery Manager (SDM) for all activities related to contract deliverables and appropriate tasking.</li><li>
Conduct regular customer meetings to discuss service availability and performance.</li><li>
Address customer comments and inquiries related to specific project aspects or the entire project scope.</li><li>
Plan and execute technical tasks according to established instructions and processes.</li><li>
Respond to customer problems directly or through the internal customer interface.</li><li>
Troubleshoot and resolve technical design-related issues.</li><li>
Attend all scheduled and unscheduled customer meetings, providing reports to the Team Lead and SDM.</li></ul>
The primary objective of this role is to ensure all Service Obligations to the customer are met and to provide expert technical assistance and advice throughout the Maintenance Agreement lifecycle.<h2 class="jobSectionHeader"> 
Basic Requirements</h2><ul><li>
Engineering or Sciences degree OR 4+ years of experience as a System Manager or in Field Service, with expertise in one or more of the following areas: Broadband PTT, Wired/Wireless Communication Systems, IT Systems, or Networking equipment.</li><li>
Legal authorization to work in the specified country indefinitely is required; employer work permit sponsorship is not available.</li><li>
Background in Network/IT, Broadband PTT, or Customer Service.</li><li>
Strong professional interpersonal and communication skills.</li><li>
Excellent command of verbal and written English and Arabic.</li></ul><h2 class="jobSectionHeader"> 
Travel Requirements</h2>
Over 50%<h2 class="jobSectionHeader"> 

Relocation Provided</h2>
Domestic<h2 class="jobSectionHeader"> 

Position Type</h2>
Experienced<h2 class="jobSectionHeader">
Referral Payment Plan</h2>
No<h2 class="jobSectionHeader">
Company</h2>
Motorola Solutions Arabia, Inc., Saudi Branch
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.</div>

Operations Engineer Arabic speaker

Expo 2030 Riyadh

<div>
 
 
 
 Job Summary:
 
 
 
 
 
 
 
 The job holder is responsible for leading the strategic planning, integration, and operational delivery of freight, back-of-house (BOH), and off-site logistics services for Expo 2030. The role defines the logistics operating model, governance structure, and performance framework, ensuring safe, compliant, and efficient logistics execution across all event phases (build-up, live operations, and breakdown), fully aligned with the Concept of Operations, Site Masterplan, and cross-functional operational requirements.
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 
 Strategic Planning &amp; Integration:
 
 
 <ul>
 <li>
 Develop the Logistics Functional Area Operating Plan (FAOP) aligned with the overall Concept of Operations and Site Masterplan.
 </li>
 <li>
 Define logistics operating model, governance structure, and escalation protocols.
 </li>
 <li>
 Lead risk identification and mitigation planning for Logistics function.
 </li>
 <li>
 Contribute to OPEX budgeting, cost forecasting, and financial controls
 </li>
 <li>
 Support procurement strategy, contractor scope definition, and evaluation of commercial proposals.
 </li>
 <li>
 Interface with Venue Operations, International Participants, Commercial/F&amp;B, Overlay, Security, Transport, and Command &amp; Control functions.
 </li>
 </ul>
 
 
 
 
 
 Freight &amp; BOH Logistics Planning:
 
 
 <ul>
 <li>
 Lead the development and implementation of integrated freight and BOH logistics strategies across build-up, live, and breakdown phases
 </li>
 <li>
 Plan vehicle routes, sequencing access, and delivery schedules aligned with venue operational constraints.
 </li>
 <li>
 Define logistics zoning, staging areas, loading docks, and storage interfaces.
 </li>
 <li>
 Coordinate vehicle permitting, accreditation, and insurance compliance.
 </li>
 <li>
 Develop demand forecasting and dock capacity modelling for peak operational periods.
 </li>
 <li>
 Establish freight prioritization protocols and escalation frameworks.
 </li>
 <li>
 Integrate freight operations with venue access control, security screening, and mobility planning.
 </li>
 <li>
 Establish structured delivery booking systems, dock management controls, and real-time performance monitoring.
 </li>
 </ul>
 
 
 
 
 
 Off-Site Staging &amp; Consolidation Strategy:
 
 
 <ul>
 <li>
 Lead the design and operational oversight of off-site consolidation hubs, marshaling compounds, and staging facilities.
 </li>
 <li>
 Model logistics flows and delivery capacities during peak build-up, live events, and breakdown phases.
 </li>
 <li>
 Develop congestion mitigation and fleet optimization strategies.
 </li>
 <li>
 Establish surge logistics and contingency planning frameworks.
 </li>
 </ul>
 
 
 
 
 
 Authority Coordination &amp; Permits:
 
 
 <ul>
 <li>
 Coordinate with city authorities for logistics permits, heavy vehicle access, curfews, and restricted zone approvals.
 </li>
 <li>
 Ensure compliance with municipal transport, environmental, customs, and safety regulations.
 </li>
 <li>
 Maintain auditable fleet documentation, insurance coverage, and driver credentials remain valid and auditable.
 </li>
 </ul>
 
 
 
 
 
 Contractor &amp; Operational Oversight:
 
 
 <ul>
 <li>
 Oversee logistics contractors, freight operators, and marshaling teams.
 </li>
 <li>
 Establish KPI frameworks for delivery adherence, dwell times, safety compliance, and service performance.
 </li>
 <li>
 Conduct readiness rehearsals and test operations before live event activation.
 </li>
 <li>
 Integrate logistics tasks into command-and-control and incident management structures.
 </li>
 </ul>
 
 
 
 
 
 Monitoring, Reporting &amp; Continuous Improvement:
 
 
 <ul>
 <li>
 Define logistics KPIs and reporting framework aligned with Operations PMO.
 </li>
 <li>
 Provide executive-level reporting on logistics performance, risks, and mitigation measures.
 </li>
 <li>
 Capture lessons learned to refine logistics standards and procurement specifications.
 </li>
 <li>
 Develop and deliver logistics readiness exercises and simulations.
 </li>
 </ul>
 
 
 
 
 
 
 Educational Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in supply chain, Logistics, Industrial Engineering, Operations Management, or related field.
 </li>
 <li>
 Master&rsquo;s degree preferred.
 </li>
 </ul>
 
 
 
 
 
 
 Professional Certifications Preferred:
 
 
 
 
 CSCP, CILT, PMP, Lean/Six Sigma, or relevant logistics certifications.
 
 
 
 
 
 
 
 Experience:
 
 
 
 <ul>
 <li>
 A minimum of 10 years of experience in large-scale logistics operations, major events, infrastructure projects, or complex supply chain environments.
 </li>
 <li>
 Proven experience in multi-stakeholder and authority-driven operational environments.
 </li>
 </ul>
 
 
 
 
 
 
 Nature of Experience:
 
 
 
 <ul>
 <li>
 Proven experience in large-scale freight, BOH logistics, and staging operations within complex, multi-venue or mega-event environments.
 </li>
 <li>
 Experience managing delivery windows, contractor performance, authority permits, and surge logistics during peak operational periods.
 </li>
 <li>
 Exposure to command-and-control integration and operational readiness in high-pressure settings.
 </li>
 </ul>
 
 
 
 
 
 
 Job Specific Skills:
 
 
 
 <ul>
 <li>
 Strong freight and BOH logistics planning capability.
 </li>
 <li>
 Experience with time-window delivery systems and staging hub operations.
 </li>
 <li>
 Contractor performance governance and KPI development.
 </li>
 <li>
 Authority liaison and regulatory compliance management.
 </li>
 <li>
 Crisis response and surge logistics planning.
 </li>
 <li>
 Strong analytical and operational dashboard interpretation skills.
 </li>
 <li>
 Ability to lead cross-functional logistics integration across Transport, Security, Accreditation, Overlay, and Venue Operations.
 </li>
 <li>
 Strong decision-making capability in high-pressure, time-critical environments.
 </li>
 <li>
 Proven experience managing multi-stakeholder logistics environments, including government entities, contractors, and international participants.
 </li>
 <li>
 Ability to translate strategic logistics plans into structured and executable operating models.
 </li>
 </ul>
</div>

Logistics Associate Director

<div>
 
 
 
 Job Summary:
 
 
 
 
 
 
 
 Event Safety &amp; Security is responsible for leading event-time safety and security operations, ensuring structured execution of approved security concepts, accreditation controls, and multi-agency coordination frameworks during all operational phases of Expo 2030.
 
 
 The role oversees perimeter security, crowd safety, incident response integration, and emergency services coordination, ensuring safe and compliant event delivery in alignment with sector governance and national authority requirements.
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 
 Strategic Planning &amp; Integration:
 
 
 <ul>
 <li>
 Implement and operationalize the approved Event Safety &amp; Security Strategy in alignment with ERC objectives, CONOPS, and site masterplan frameworks.
 </li>
 <li>
 Translate sector-defined operating models and governance structures into event-time execution plans.
 </li>
 <li>
 Ensure cross-functional coordination with Transport, Logistics, Venue Operations, Accreditation, Workforce, and Digital functions.
 </li>
 <li>
 Align safety and security overlays with national and city-level authorities in accordance with established regulatory frameworks.
 </li>
 <li>
 Identify event-time risk exposures and implement mitigation measures in line with approved planning assumptions.
 </li>
 <li>
 Contribute to OPEX planning and resource modelling within approved budget parameters.
 </li>
 </ul>
 
 
 
 
 
 Event Safety &amp; Security Operations Governance:
 
 
 <ul>
 <li>
 Define and implement event-time Safety &amp; Security Concepts of Operations (ConOps) within the approved sector strategy.
 </li>
 <li>
 Establish operational roles, responsibilities, and escalation routes during live events.
 </li>
 <li>
 Ensure safety statements and venue occupancy certifications are secured prior to opening.
 </li>
 <li>
 Run daily security briefings, debriefs, and situational awareness reporting.
 </li>
 </ul>
 
 
 
 
 
 Accreditation, Credentialing &amp; Perimeter Access:
 
 
 <ul>
 <li>
 Define accreditation governance principles, compliance controls, and operating procedures within the Safety &amp; Security function.
 </li>
 <li>
 Operate accreditation and credentialing policies, including systems management and issuance controls.
 </li>
 <li>
 Implement approved zoning and screening standards across event venues.
 </li>
 <li>
 Design perimeter layouts and screening lane configurations in coordination with Visitor Operations.
 </li>
 <li>
 Manage VIP and delegation security overlays.
 </li>
 <li>
 Coordinate safeguarding and lost-child protocols with Visitor Operations and legal compliance teams.
 </li>
 </ul>
 
 
 
 
 
 Command &amp; Incident Response Integration:
 
 
 <ul>
 <li>
 Manage incident response procedures, escalation call trees, and crisis communication coordination in alignment with sector-defined frameworks.
 </li>
 <li>
 Integrate security operations into Command &amp; Control and crisis management structures.
 </li>
 <li>
 Track incidents and produce performance analytics, response trends, and lessons learned reporting.
 </li>
 </ul>
 
 
 
 
 
 Multi-Agency Planning &amp; Joint Exercises:
 
 
 <ul>
 <li>
 Lead operational coordination with police, civil defense, health authorities, and city agencies.
 </li>
 <li>
 Develop joint operational plans and execute integrated simulation exercises.
 </li>
 <li>
 Maintain structured reporting and compliance documentation for authorities and Ops PMO.
 </li>
 </ul>
 
 
 
 
 
 Fire &amp; EMS Coordination:
 
 
 <ul>
 <li>
 Integrate fire services and EMS coverage into venue operational plans.
 </li>
 <li>
 Validate response-time standards, medical access routes, and equipment staging prior to activation.
 </li>
 <li>
 Lead readiness testing before major event milestones.
 </li>
 </ul>
 
 
 
 
 
 Security Technology Oversight:
 
 
 <ul>
 <li>
 Oversee CCTV, VMS, and access control system operations in coordination with Digital (platform ownership remains with Digital).
 </li>
 <li>
 Define operational integration requirements between security systems and Command &amp; Control frameworks.
 </li>
 <li>
 Ensure monitoring protocols, escalation triggers, and surveillance standards are effectively implemented.
 </li>
 <li>
 Validate system readiness and performance during peak and high-risk periods.
 </li>
 </ul>
 
 
 
 
 
 
 Educational Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in security studies, Risk Management, Engineering, Public Administration, or a related field.
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 Master&rsquo;s degree preferred.
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 Professional Certifications Preferred:
 
 
 
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 CPP (Certified Protection Professional)
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 PSP / PCI
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 NEBOSH / IOSH
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 Emergency Management or Crisis Management certifications.
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 Experience:
 
 
 
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 A minimum of 10 years of experience in large-scale event security, public safety operations, or integrated emergency management environments in Saudi Arabia.
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 Experience working within multi-agency, authority-regulated, and high-profile operational settings.
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 </ul>
 
 
 
 
 
 
 Nature of Experience:
 
 
 
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 Proven experience developing security ConOps, accreditation frameworks, and perimeter access controls for major events or high-density venues.
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 Experience coordinating with the royal guard, police, civil defense, EMS, and city authorities under real-time operational pressures.
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 Strong exposure to incident management, command-and-control integration, and crisis response environments.
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 </ul>
 
 
 
 
 
 
 Job Specific Skills:
 
 
 
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 Advanced operational security planning capability.
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 Accreditation and access governance expertise.
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 Crowd-safety and risk assessment proficiency.
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 Multi-agency coordination and regulatory navigation skills.
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 Incident command and crisis response leadership.
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 Security technology integration knowledge (CCTV, VMS, access control).
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 High resilience and decision-making capability in high-pressure environments.
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 </ul>
</div>

Safety & Security Associate Director

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