assistant director for internal communications & staff engagement

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assistant community manager - tax credit Jobs in Baltimore

assistant community manager - tax credit

assistant director for internal communications & staff engagement Jobs in Baltimore

board certified behavior analyst (bcba) relocation offered Jobs in Baltimore

certified nursing assistant (cna) – community outreach & telehealth support Jobs in Baltimore

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client care coordinator

communications community engagement intern ncs bcit

City of Baltimore

<div>THIS IS A NON-CIVIL SERVICE POSITION
Hiring Salary:
$15.00 Hourly
Get to Know Us
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&amp;D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits
Job Summary
The Baltimore City Office of Information and Technology (BCIT) is seeking a Marketing and Communications Intern to support outreach, public engagement, and digital communications. This role offers hands-on experience contributing to citywide initiatives that help Baltimore residents access technology, city services, and digital resources.
The intern will support content creation, social media, events, and communications planning, with a focus on advancing the City&rsquo;s broadband and digital equity goals. This position is ideal for someone who is creative, organized, and interested in using communications to support public service and community impact.
Essential Functions<ul><li>
Draft and edit content for social media, website, email, and print materials.</li><li>
Support planning and promotion of events and community outreach efforts.</li><li>
Assist with developing marketing campaigns and communications plans.</li><li>
Help track and report on social media and digital engagement metrics.</li><li>
Conduct basic research on audience trends, best practices, and outreach strategies.</li><li>
Support internal communications and presentation development.</li><li>
Assist with updating and maintaining content across platforms.</li><li>
Perform other communications-related tasks as needed.</li></ul>
Minimum Qualifications:<ul><li>
Current high school junior or senior, or enrolled in an undergraduate or graduate program in marketing, communications, public relations, journalism, or a related field</li><li>
Basic experience with Microsoft Office (Word, PowerPoint, Excel)</li><li>
Familiarity with social media platforms and content creation</li><li>
Experience with tools like Adobe Creative Cloud, Canva or similar design platforms preferred</li><li>
Strong written and verbal communication skills</li></ul>
Eligibility Requirements:<ul><li>
Currently attend a Maryland high school as a junior/senior
</li><li>Currently attend a Maryland higher education institution
</li><li>Graduated from a Maryland high school, but currently attend a non-Maryland higher education institution
</li><li>Graduated from a Maryland high school, and is currently enrolled or graduated from a career technical training program</li></ul>
Knowledge, Skills, and Abilities:<ul><li>
Strong writing and editing skills with attention to detail</li><li>
Ability to communicate clearly with a general audience</li><li>
Creative thinking and willingness to try new ideas</li><li>
Basic understanding of social media platforms (Instagram, Facebook, LinkedIn, etc.)</li><li>
Strong organizational and time management skills</li><li>
Ability to work independently and as part of a team</li><li>
Interest in marketing, communications, public service, or civic engagement</li></ul>
Additional Information
Background Check
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.
Probation
All persons, including current City employees, selected for this position must complete a mandatory six-month probation.
Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application.
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER</div>

Communications & Community Engagement Intern (NCS) - BCIT

Johns Hopkins University

<div>The Assistant Director for Internal Communications and Staff Engagement is responsible for the development and implementation of a comprehensive tactical communications plan for a designated area of responsibility. Provides consultation and recommendations related to the development of communication media for major publications and/or significant initiatives and programs. Responsible for the writing and production of a wide variety of communication vehicles, including marketing and promotional materials and publications. 
Development and Alumni Relations (DAR) supports Johns Hopkins&rsquo; focus on research, teaching, and patient care and its role as a national and global leader in higher education. We create and foster enduring relationships that result in advocacy and philanthropic support for Johns Hopkins University &amp; Medicine&mdash;strengthening the institution through partnerships with donors, alumni, volunteer leaders, faculty, students, staff, and patients. 
 
The Assistant Director for Internal Communications and Staff Engagement is a critical partner and project manager within DAR. Jointly reporting to Development Communications and Talent Management, the Communications Associate will support a program designed to engage and inform the DAR workforce, strengthen divisional culture, and amplify leadership messaging across the organization. 
 
Specific Duties &amp; Responsibilities:<ul><li>
Generate and recommend original and creative approaches to communicate, market, and/or promote specific subject matter.
</li><li>Serve as a subject matter expert for multiple communications vehicles.</li><li>
Write and edit multiple and varied publications, reports, web pages, grants, executive remarks, and news releases.
</li><li>Conduct interviews, research, and information gathering.</li><li>
Manage production of materials, including selection and layout of artwork, graphics, pictures, and illustrations.
</li><li>May coordinate, direct, and review the work of communications staff, e.g., freelance writers, photographers, and production staff.
</li><li>May negotiate with vendors.</li><li>
Provide editorial oversight and review of communications vehicles for the designated area.</li><li>
Lead the day-to-day creation and management of marketing plans, media, web, and public relations strategies by working with the broader Marketing &amp; Communications department.</li><li>
Serve as the primary contact with vendor agencies.</li><li>
Lead the development and execution of marketing strategies and plans including external media planning and buying efforts across digital and traditional media, marketing events, and partnership marketing opportunities.</li><li>
Lead engagement and relationship management strategies by leveraging direct marketing tools to drive results, e.g., email/Salesforce, and other CRM tools.</li><li>
In partnership with stakeholders utilize and optimize SEO/SEM, email campaigns, user experience, digital advertising, promotions, and social media, etc. to build brand/program awareness, generate leads, and maximize engagement with participants
</li><li>Measure and analyze campaigns and/or project data and make adjustments to maximize ROI.</li><li>
Develop creative briefs to ensure marketing materials and program messaging are accurate and created in a timely manner.</li><li>
Drive implementation of best practices through all paid and unpaid channels.
</li><li>Organize marketing promotional events and ensure prompt delivery of materials and merchandise.</li><li>
Ensure brand consistency across all channels, e.g. websites, email, social media, events, flyers, etc.</li><li>
Lead website strategy and related needs including management of associated vendor(s) as applicable.</li><li>
Apply an understanding of relevant landscapes to monitor, report, and provide insights and recommendations.
</li><li>Analyze plans and performance using KPIs and ROI analysis and apply learning for next steps.</li><li>
Manage and monitor area budgeting and forecasting.
</li><li>Collaborate with peers to share learnings and help cross-promote programs as applicable.</li><li>
May oversee the work of support staff in the unit or others with related responsibilities.</li><li>
Other duties as assigned.</li></ul> 
In addition to the duties described above, the Assistant Director will:<ul><li>
Be tasked with project management, communications planning and measurement, and creative and technical support of internal staff and leadership events, including annual all-staff gatherings, semi-annual manager retreats, quarterly all-staff webinars, and other events as directed by leadership.</li><li>
Draft leadership message guidance, internal emails, and other communications, adapting to personal tone and style. Build multi-step internal communications plans for different audiences within and beyond DAR.</li><li>
Oversee and manage internal communications tools and platforms supporting DAR staff, including but not limited to Teams channels and DARConnect (intranet hub). Oversee information reviews and evaluate the success and utilization of platforms across DAR audiences. Build workflows that keep information up to date and engaging.</li><li>
Oversee annual calendar of staff-focused communications, including annual reminders, save-the-dates, and employee recognition.</li></ul> 
 
 
Minimum Qualifications 
<ul><li>
Bachelor's degree in a related field.</li><li>
Four years of related experience.</li><li>
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.</li></ul> 

Preferred Qualifications 
<ul><li>
This position will work closely with sensitive and confidential information and requires integrity, discretion, strong interpersonal skills, the ability to navigate complex situations, excellent attention to detail, and exceptional written and verbal communication skills</li><li>
Experience building communications plans in a complex environment</li><li>
Experience managing intranet and/or SharePoint pages</li></ul> 
Classified Title: Communications Associate 
Job Posting Title (Working Title): Assistant Director for Internal Communications &amp; Staff Engagement
 
Role/Level/Range: ATP/04/PD
 
Starting Salary Range: Minimum: $62,899 - Maximum: $110,100 (targeted salary: $87,700; commensurate with experience) 
Employee group: Full Time 
Schedule: Monday-Friday, 8:30am-5:00pm 
FLSA Status: Exempt 
Location: Mount Washington Campus 
Department name: 10001647-Development Communications 
Personnel area: University Administration
#LI-Hybrid</div>

Assistant Director for Internal Communications & Staff Engagement

Our Joyful Noise Baltimore

Position Title: Our Joyful Noise Baltimore Executive DirectorLocation: Baltimore, MD (in-person)Position Type: Part-time (at least 20 hours per week, especially in the first 30-90 days, flexibly distributed throughout the month; includes some weekends and evenings)Transition Period: Paid hands-on training with current Executive Director beginning on June 10, 2026Start Date: July 1, 2026 (FY2027)Salary Range: $35/hourAbout Our OrganizationFounded in 2017, Our Joyful Noise Baltimore (OJN) serves the essential human need for beauty and connection through music. Our motto, &quot;Kinship and the Power of Music,&quot; reflects our commitment to providing free, professional-quality live musical performances and educational experiences to underserved and often forgotten communities in the Baltimore area. Our vision is of a world where all people&mdash;regardless of economic situation, disability, challenge, or circumstance&mdash;have easy access to the life-affirming splendor of live music.Currently, our concerts reach diverse audiences, including:<ul><li>Military veterans facing homelessness and substance addiction</li><li>People with disabilities (autism and Alzheimer's) and their families</li><li>Incarcerated women and correctional officers</li><li>Cancer patients and their caregivers</li><li>Residents of underserved South and West Baltimore neighborhoods, including an after-school program</li></ul>Position OverviewOur Joyful Noise Baltimore seeks a dynamic, Baltimore-based Executive Director to work with our Founder/Artistic Director to lead our community music organization. This role combines strategic leadership, community engagement, and hands-on program management. The position requires approximately 15-20 hours per week, with time allocation varying seasonally based on programming needs. The ideal candidate will combine administrative and fundraising expertise with a passion for community-based music programming and a deep commitment to serving diverse audiences.Since its inception, the organization has been run by the Founding Executive Director. Starting on July 1, 2026, the leadership model will change to include two positions: Executive Director and Artist Director. The founder will serve as Artistic Director.Primary Responsibilities of the Executive Director<ul><li>Work closely in collaboration with the Artistic Director and share in attendance at events</li><li>Direct strategic planning with Board of Directors</li><li>Lead fundraising efforts including donor cultivation, grant writing, and management of donor relationships</li><li>Grow and diversify portfolio of funders</li><li>Oversee financial management including budgeting, expense tracking, and tax preparation</li><li>Maintain 501(c)(3) compliance and board relations</li><li>Hire and manage staff and volunteers</li><li>Manage donor communications</li><li>Manage annual giving campaign (November-January)</li><li>Manage media presence including website, social media, and promotional materials</li><li>Manage communications, publicity, volunteers, supplies and other tasks for the Azure Concerts for Families Living with Autism</li><li>Manage printing and mailing</li></ul>Required Skills<ul><li>Experience in fundraising and grant writing</li><li>Have deep roots in Baltimore</li><li>Knowledge of Baltimore funding landscape</li><li>Experience with Baltimore funders</li><li>Strong organizational and project management abilities</li><li>Financial management capabilities</li><li>Commitment to community engagement through music</li><li>Some knowledge of music and musicians (will have Artistic Director to lead this side of the organization)</li><li>Excellence in written and verbal communication</li><li>Leadership and team-building capabilities</li><li>Reliability and trustworthiness</li><li>Ability to work flexible hours including occasional evenings and weekends</li></ul>Physical Requirements <ul><li>Ability to transport and set up musical equipment on occasion</li><li>Travel between various venues throughout Baltimore</li><li>Standing for extended periods during events</li></ul>Time Allocation Based on our current activities, the Executive Director's time is allocated as follows:<ul><li>Fundraising (Grant writing, donor cultivation, campaign management) 50%</li><li>Financial Management (Budgeting, bookkeeping, payroll, insurance, tax preparation, non-profit compliance) 10%</li><li>Donor Relations (Newsletter printing and mailing, acknowledgements, stewardship) 10%</li><li>Gala Coordination (Annual fundraising event planning and execution) 10%</li><li>Azure Concert Management (Venue logistics, communication, publicity, supplies, attendance at three concerts during the season) 8%</li><li>Concert Attendance (Direct oversight of performances, shared with Artistic Director) 5%</li><li>Board Activities (Meeting preparation, meetings, governance support) 5%</li><li>Website/Social Media (Manage website, Instagram, other potential sites) 2%</li></ul>CompensationOJN has a full year of operating expenses, including the salary for this position, secured for FY27 (July 1, 2026 - June 30, 2027). The new Executive Director will be responsible for fundraising to sustain programming and compensation. NOTE: Compensation would start at the beginning of the transition period on June 10, 2026.ApplyInterested candidates should send a cover letter and CV to: Maria Lambros Kannen, current Executive Director, atmaria@ourjoyfulnoisebaltimore.org. Background checks will be conducted on all applicants. Applications will be reviewed starting on April 30, 2026.Cover letters should include the following:<ul><li>Describe your background in fundraising, leadership, community engagement and music.</li><li>What is it in particular about Our Joyful Noise Baltimore that interests you in this position?</li><li>What are your values and skills relevant to this position and why do you think that you are you a good fit for OJN?</li></ul>Pay: $35.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>People with a criminal record are encouraged to applyWork Location: Hybrid remote in Baltimore, MD 21209

Arts Nonprofit Executive Director and Fundraiser

The Baltimore Sun

<div>The Baltimore Sun is seeking a Graphic Design Intern to join our team this summer. This part-time role is a great opportunity for a student looking to gain hands-on experience in a fast-paced, collaborative environment with flexible scheduling. You will play a key role in bringing our brand to life through compelling visual content across digital and print platforms. 


In this position, you will partner with our marketing, advertising, newsroom, and social teams to develop creative that supports storytelling, audience growth, campaigns and revenue initiatives. You will contribute to meaningful projects, participate in cross-functional collaboration, and gain valuable exposure to how a media organization operates. This is an opportunity to build your portfolio, sharpen your skills, and learn alongside experienced professionals in a supportive, high-energy environment. 


Essential Functions
<ul><li>
Design and produce creative assets for marketing campaigns, including email, social media, landing pages, and digital display ads</li><li>
Support the creation of print materials, including flyers, promotional pieces, and sales collateral.</li><li>
Develop graphics for social media, print publications, website content, and podcasts</li><li>
Assist with advertising client creative and branded content projects</li><li>
Collaborate with marketing, newsroom, and advertising teams to bring ideas to life</li><li>
Participate in team meetings and contribute creative concepts and feedback</li><li>
Ensure all creative aligns with brand guidelines and campaign objectives</li><li>
Manage multiple projects and meet deadlines in a fast-paced environment</li></ul> 


Education and Experience Requirements
<ul><li>
Currently enrolled in a college or university program, preferably in Graphic Design, Visual Communications, Marketing, or a related field</li><li>
Strong design skills with a portfolio showcasing digital and/or print work</li><li>
Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign required; After Effects or Premiere is a plus)</li><li>
Basic understanding of layout, typography, color, and branding principles</li><li>
Ability to take direction and incorporate feedback</li><li>
Strong attention to detail and organizational skills</li><li>
Comfortable working both independently and collaboratively</li><li>
Interest in media, journalism, communications or marketing is a plus but not required</li><li>
This is a part-time internship (20&ndash;30 hours per week)</li></ul> 


What You'll Gain
<ul><li>
Hands-on experience creating real-world marketing and media assets</li><li>
Exposure to multiple teams across a dynamic media organization</li><li>
Opportunity to contribute to impactful campaigns and projects</li><li>
Professional development and mentorship from experienced team members</li><li>
Portfolio-building work that demonstrates a wide range of skills</li></ul> 


Salary Range: $19/hour

Individual compensation may vary from the target range based on several factors, including experience, internal pay equity, and other relevant business considerations. 


Applicants must submit a digital portfolio of relevant design work as part of their application. Application materials can be sent to careers@baltsun.com</div>

Graphic Design Intern

Johns Hopkins Health System

<div></div><div><div><div>Requisition #:</div><div>
665494</div>
<div>Location:</div><div>
Johns Hopkins Health System, Baltimore, MD 21201
</div><div>Category:</div><div>
Non-Clinical Professional</div>
<div>Schedule:</div><div>
Day Shift</div>
<div>Employment Type:</div><div>
Full Time</div>
</div>
<div><div>YOU BELONG HERE

What Awaits You?
<ul>
<li>Career growth and development</li>
<li>Employee and Dependent Tuition Assistance
</li><li>Diverse and collaborative working environment</li>
<li>Affordable and comprehensive benefits package</li>
</ul>
Our competitive Benefit Package is designed to support the well-being and financial security of our employees.

You can explore the details of our benefits offering by visiting the following link Johns Hopkins Hospital | Your benefits virtually

Position Summary

The Communications Manager for Johns Hopkins Medicine drives the development and execution of strategic public relations and media-focused communications programs that advance institutional and external objectives. In this role, you will design, implement, and monitor media strategies and PR initiatives that raise the profile of Johns Hopkins Medicine, inform and engage employees and faculty, and support key institutional goals. You will identify and pilot innovative media approaches, including earned, owned, and social channels, and develop systems and process improvements to increase reach, message clarity, media readiness, and crisis preparedness across JHM.

Serving as a liaison and consultant to business units and leaders, you will ensure media and PR objectives align with institutional priorities, cultivate relationships with journalists and media outlets, and support the Director in creating and operationalizing communications guidelines, media policies, and response procedures across the enterprise. This position will also be responsible for supervising and guiding communications staff, including assigning work, providing direction, and supporting professional development to ensure team effectiveness and alignment with departmental goals.

Additional Requirement: 
Participation in an on-call rotation to support emergent institutional messaging needs.

Minimum Qualifications:

Education:

Bachelor&rsquo;s degree in communications, journalism, writing or related field required. Masters preferred.

Work Experience: A minimum of 7 years of experience in journalism, media/public relations, or communications; print and web writing and editing and project management. Demonstrated experience in supervising and implementing effective communications plans and strategies, and in editing/writing high-quality communications pieces for external variety of audiences.

Salary Range: Minimum 38.44/hour - Maximum 67.77/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.
</div>
</div>Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.</div><div></div>

Communications Manager- Public Relations/News Media

<div>THIS IS A NON-CIVIL SERVICE POSITION
CITY OF BALTIMORE, BALTIMORE CITY POLICE DEPARTMENT
DIRECTOR OF EMERGENCY COMMUNICATIONS &ndash; GSS IV
Salary Range: $88,715.00 - $152,509.00
Starting Pay: $88,715.00 - $120,612.00
GET TO KNOW US
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&amp;D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits.
JOB SUMMARY
The Baltimore Police Department is seeking a Director of Emergency Police Communications to provide strategic, operational, and administrative leadership for the Department&rsquo;s public safety communications function. This role exercises full supervisory authority and accountability for staffing, scheduling, training, performance management, and policy implementation. This role requires strong leadership, operational expertise, and the ability to manage complex, high-impact public safety communications in a unionized, public safety environment. This position requires participation in a rotating on call schedule, including nights, weekends, and holidays, and availability outside of normal business hours to address operational, personnel, or emergency issues consistent with the responsibilities of an exempt management position in a 24/7 public safety environment.
ESSENTIAL FUNCTIONS
Supervise the Emergency Communications Center Operations Manager, Public Safety Emergency Dispatcher Supervisors, Emergency Dispatchers, and Call Center employees: including hiring, onboarding, scheduling, performance evaluations, coaching, and discipline.<ul><li>
Monitor workload, call volume, staffing levels, and operational flow to ensure timely, effective emergency and non-emergency response.
</li><li>Develop, implement, and enforce communications center policies, procedures, operating manuals, and production standards.
</li><li>Interpret and apply departmental, state, and federal policies and regulations related to police communications and records management.
</li><li>Oversee the communications training program, including approving training materials, evaluating trainee progress, and ongoing assessment of staff competency.
</li><li>Initiate and manage employee performance improvement plans, disciplinary actions, and resolution of informal grievances or complaints.
</li><li>Approve work schedules, overtime, and leave to ensure appropriate staffing coverage and budgetary accountability.
</li><li>Ensure proper handling, retention, and release of confidential police records in compliance with applicable regulations.
</li><li>Compile and submit Uniform Crime Reporting (UCR) statistics and required state and federal reports, including submissions to the Maryland Bureau of Investigation.
</li><li>Oversee NCIC/CCIC validations, receipts, and criminal history background requests.</li><li>
Monitor the functionality of dispatch equipment and systems; identify maintenance, supply, or upgrade needs and coordinate corrective actions.
</li><li>Research new technologies and equipment and develop proposals to support operational improvements. Collaborate with the department&rsquo;s HR liaison throughout recruitment, hiring, and personnel management processes.
</li><li>Plans, diagnoses and directs the identification and correction of malfunctions and technical problems in the communications computer system.
</li><li>Develop long-term plans for communications computer system revision and evaluation. &bull;Represent police communications and participates in local, regional, state, and national organizations regarding a wide range of public safety communications matters.
</li><li>With department leadership, develops, implements, and monitors work plans, operations, policies, standard operating procedures, and long-range strategic plans; and sets goals for the department.
</li><li>Participate in the development of intergovernmental agency contracts and agreements for emergency communications services.
</li><li>Establish and maintain an effective working relationship with the Fire Department, Office of Emergency Management, Department of Transportation, Department of Public Works, Department of Information Technology, Sheriff&rsquo;s Department and other internal and external agencies.
</li><li>Provide leadership and participates in programs and activities that promote workplace diversity and a work environment that promotes positive employee relations.
</li><li>Ensure that the Standard Operating Procedures manual is reviewed and updated on a regular basis.</li></ul>
MINIMUM QUALIFICATIONS
Education:<ul><li>
A bachelor&rsquo;s degree from an accredited college or university</li><li>
Four (4) years of experience in coordinating and monitoring in a call center environment</li><li>
Two (2) years of experience supervising subordinate staff or equivalent combination of education and experience</li></ul>
AND
Experience:<ul><li>
Progressively responsible experience in police or emergency communications operations is required.</li><li>
Must have experience supervising staff, managing performance, resolving conflicts, and</li><li>
making employment-related decisions.</li><li>
Experience working with applicable laws, regulations, and professional standards related to emergency communications, records management, CJIS, NCIC, and CCIC is required.</li></ul>
OR
Equivalency Notes: Have an equivalent combination of education and experience. Non-supervisory experience or education may not be substituted for the required supervisory experience.
DRIVER&rsquo;S LICENSE REQUIREMENT
Licenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver&rsquo;s permit. Provisional driver&rsquo;s licenses are not acceptable.
NOTE: You must upload a copy of your valid driver&rsquo;s license with the application at the time of applying.
KNOWLEDGE, SKILLS, AND ABILITIES<ul><li>Highly qualified applicants must have experience with budgeting, resource allocation, and data-driven decision-making.</li><li>Certification as an Emergency Number Professional (ENP) issued by the National Emergency Number Association (NENA), or as a Registered Public-Safety Leader (RPL) issued by the Association of Public-Safety Communications Officials (APCO).</li></ul>
ADDITIONAL INFORMATION
BACKGROUND CHECK
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.
PROBATION
All persons, including current City employees, selected for this position must complete a 1 YEAR mandatory probation.
FINANCIAL DISCLOSURE
This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.
Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER</div>

Director of Emergency Communications - Grant Services Specialist IV (SAAP)-10

Baltimore City Community College

<div></div><div><div><div>About Baltimore City Community College 
<div> 
Founded in 1947, Baltimore City Community College (BCCC) is comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College&rsquo;s campus is located in West Baltimore and courses are offered throughout the City. With its broad range of degree, certificate, and continuing education programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves over 7,500* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that over 50 nations are represented within the student body. 
 
<ul><li>Based on the annual unduplicated credit and non-credit headcount for FY 2023.</li></ul></div>
</div>
</div><div><div><h2 class="jobSectionHeader">Description/Job Summary</h2></div>
<div>The MSP Student Success Coach is part of the team that promotes a positive and successful learning experience for students. To increase student retention, success, and completion, coaches will provide an extremely high level of customer service and support to students in the Mayor's Scholars Program with the knowledge and skills necessary to assist individuals through the application of positive behaviors, helping students become academically successful. This position provides academic support, mentoring, success skill development, and case management services to help students transition successfully from high school to college. Coaches work closely with faculty, staff, tutors, and program leadership to promote student engagement, persistence, and readiness for the fall semester.</div>
<div><h2 class="jobSectionHeader">Responsibilities/Duties</h2></div>
<div><ul><li>To support students of the Mayor's Scholars Program (MSP) for successful completion of the program, including mentoring and advising.</li><li>
Ability to monitor student progress and engagement, identify at-risk students, and conduct proactive outreach and interventions.</li><li>
Strong data literacy skills, including collecting, analyzing, and using data to evaluate student progress, inform interventions, and recommend program improvements.</li><li>
Ability to maintain accurate records and prepare reports on student outcomes, coaching effectiveness, and engagement strategies.</li><li>
Ability to plan and facilitate workshops, small group sessions, and activities that promote college readiness, academic success, wellness, and teamwork.</li><li>
Knowledge and ability to provide academic support in core subject areas such as reading, writing, and math, with familiarity in program-specific coursework.</li><li>
Cultural competence and the ability to effectively engage with diverse populations, analyze problems, and implement appropriate solutions using sound judgment.</li><li>
Strong organizational and time management skills, with the ability to multitask, prioritize, and complete multiple projects with attention to detail.</li><li>
Ability to work both independently and collaboratively within a team environment, including coordination with tutors, advisors, and faculty.</li><li>
Ability to support daily program operations, including student check-in, supervision, and event coordination.</li><li>
Commitment to ongoing professional engagement through participation in meetings, trainings, and team debriefs.</li></ul></div> 

<div><h2 class="jobSectionHeader">Required Qualifications</h2></div>
<div><ul><li>Bachelor's Degree.</li><li>
Strong interpersonal, communication, and problem-solving skills.</li><li>
Ability to work with diverse student populations and maintain confidentiality.</li><li>
At least two years of experience in advising, coaching, or counseling young adult learners in an educational setting.</li><li>
Experience working with high school or college aged students in an educational, mentoring, or advising capacity.</li></ul></div> 

<div><h2 class="jobSectionHeader">Preferred Qualifications</h2></div>
<div><ul><li>Master's Degree</li><li>
Three years of experience providing college access and retention services to recent high school graduates, who are first generation college students.</li><li>
Bilingual (English - Spanish) communication skills.</li></ul> 
Knowledge, Skills, and Abilities<ul><li>
Proficiency in current technology, including Microsoft Office (Word, Excel, PowerPoint), databases, learning management systems (e.g., Canvas), internet navigation, and social media platforms.</li><li>
Ability to manage a caseload of 60&ndash;90 students by:<ul><li>
Assessing academic readiness, needs, and barriers to success</li><li>
Monitoring grades, attendance, and assignment completion</li><li>
Providing coaching in organization, study skills, time management, and college navigation</li><li>
Connecting students to academic and social-emotional supports (e.g., tutoring, mental health, disability services)</li><li>
Serving as a liaison among students, faculty, and families as needed</li></ul></li></ul></div> 

</div><div></div><div><div>BCCC is committed to providing a workplace free from discrimination or harassment. We expect every member of the BCCC community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.
Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome
Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted.
It is important that your application show all the relevant education and experience you possess. Applications may be rejected if incomplete.
For technical assistance, please contact NEOEDs Applicant Support Line at 855-524-5627 or Email: support@governmentjobs.com if your needing help with your online applicant account. Applicant Support is available between 6 a.m. - 5 p.m. Pacific Time, Monday through Friday.</div></div></div>

MSP Student Success Coach

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