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MetaPhase Consulting

<div><div><div><p>MetaPhase is currently supporting a public sector client within the U.S. Department of Homeland Security through the management of a Division&rsquo;s high-level operations. Primary responsibilities include technical writing, project management, communications development, and process improvement as well as reporting and presentation development in the form of PowerPoint, white papers, etc.</p><p>
MetaPhase is seeking a mid-level Technical Writer to provide communications, process improvement, operations management, project and program management, analysis, and reporting support. This position is a mid-level role with growth and development opportunities.</p><p>
Basic Qualifications (Required)</p><ul><li>Minimum of 4 years&rsquo; experience working with organizations on administrative and communications teams</li><li>Experience with Business Operations teams and functions is desired, particularly related to audits and internal controls</li><li>Excellent written acumen, stakeholder engagement, and verbal communication skills</li><li>Ability to deliver high quality documentation with strict attention to detail</li><li>Aptitude for creativity, innovation, analysis, process improvement, and problem-solving</li><li>Innate ability to convey complex concepts simplistically via Microsoft Office Suite products (such as Word, PowerPoint, Excel, and Visio)</li><li>Familiarity with SharePoint</li><li>Current U.S. Customs and Border Protection (CBP) Public Trust clearance desired</li><li>U.S. Citizenship required (no exceptions)</li></ul><p>
Essential Responsibilities</p><ul><li>Perform a full range of administrative, operations, and support functions within established deadlines</li><li>Participate in task management workstream for client ranging from system management, language refinement and drafting, consolidation, coordination, and reporting</li><li>Lead or support process documentation and improvement efforts including evaluating the current state, identifying and prioritizing areas for improvement, and working with stakeholders to develop, document, implement, and sustain new processes and procedures</li><li>Proactively engage with stakeholders to identify challenges, recommend solutions, create value, integrate diverse perspectives, and manage expectations</li><li>Translate complex concepts and solutions into deliverables ranging from standard operating procedures, project management plans, and other guidance documents to</li></ul><p>
PowerPoint presentations, one-pagers, newsletters, emails, checklists, and other communication materials</p><ul><li>Apply strong communication skills to build relationships, connect people, and support team members</li></ul><p>
Work Location</p><p>
Indianapolis, IN or Washington, D.C. (hybrid schedule with telework and in-office requirements)</p><p>
Travel</p><p>
Infrequent (less than 10%)</p><p>
Education Level</p><p>
Minimum Bachelor&rsquo;s degree in political science, business administration, public policy, public affairs, communications, English, journalism, creative writing, or a related field</p><p>
Clearance Level</p><p>
This position requires a CBP Public Trust clearance. U.S. Citizenship is also required.</p></div></div><div></div><div><div><p><br>
Compensation</p></div></div><div><div><ul><li><p>
Compensation decisions are dependent of the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $70,000 - $80,000</p></li></ul></div><div><p>
About MetaPhase Consulting</p></div><div><p>
MetaPhase Consulting is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation, and are aggressively hiring to grow our team:</p></div><p></p><div><p><br>
Fastest Growing</p></div><div><ul><li><p>
Inc 5000 Fastest Growing Company - 2020, 2021, 2022, 2023, 2024, 2025</p></li></ul></div><div><ul><li><p>
Washington Technology Fast 50 Award - 2020, 2021</p></li></ul></div><div><ul><li><p>
Financial Times America's Fastest Growing Companies &ndash; 2021, 2022, 2023, 2025, 2026</p></li></ul></div><p></p><div><p><br>
Best Places to Work</p></div><div><ul><li><p>
USA TODAY Top Workplaces &ndash; 2022, 2023, 2024, 2025</p></li></ul></div><div><ul><li><p>
Washington Post Best Places to Work &ndash; 2022, 2023, 2024, 2025</p></li></ul></div><div><ul><li><p>
Washington's Business Journal&rsquo;s Best Places to Work &ndash; 2021, 2022</p></li></ul></div><div><ul><li><p>
Virginia Businesses Best Place to Work &ndash; 2021, 2022, 2023, 2024, 2025</p></li></ul></div><div><ul><li><p>
Northern Virginia Technology Council Top 100 Technology Firms &ndash; 2020</p></li></ul></div><p></p><div><p><br>
Company &amp; Individual Awards</p></div><div><ul><li><p>
2021, 2023, 2024, 2025 Moxie Award Finalist</p></li></ul></div><div><ul><li><p>
2022 SECAF Government Contractor Awards ($27.5 to $50 Million in Revenue)</p></li></ul></div><div><ul><li><p>
2022 FedHealth IT and G2XChange Women in in Leadership Awards &ndash; Beth Angerman</p></li></ul></div></div><div><div><ul><li><p>
2022 George Mason University Prominent Patriots in Business &ndash; Fred Costa</p></li></ul></div><div><ul><li><p>
2022 TiE DC Capital ELITE Award</p></li></ul></div><div><ul><li><p>
2023, 2024, 2025 Elev8 Engage GovCon Finalist</p></li></ul></div><div><ul><li><p>
2023, 2024 Maryland Tech Council ICON Awards Finalist for Government Contracting Company of the Year: Over $50 Million</p></li></ul></div><div><ul><li><p>
2023 Greater Washington Government Contractor of the Year ($25 to $75 million) Awards Finalist</p></li></ul></div><div><ul><li><p>
2024 Consulting Magazine Tech Innovator</p></li></ul></div><div><ul><li><p>
2025 Northern Virginia Technology Council Tech100 Company</p></li></ul></div><div><ul><li><p>
2026 FORUM Innovation Awards &ndash; ChallengeAI by Brian Funk (CTO)</p></li></ul></div><div><ul><li><p>
2026 FORUM Disruptive Tech Change Agent &ndash; Brian Funk (CTO)</p></li></ul></div><div><ul><li><p>
2026 Orange Slices Elev8[X] Finalist</p></li></ul></div><p></p><div><p><br>
MetaPhase Consulting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability or veteran status, or any other factors protected by federal, state, or local law.</p></div></div><br>
#dice<br>
#LI-Hybrid</div>

Technical Writer

Strategic Results

<p>Strategic Results is seeking a Web Content Specialist to support the Federal Highway Administration's (FHWA) Office of Research, Development, and Technology (RD&amp;T) by developing, maintaining, and publishing web content that communicates transportation research, technology, and program information to internal and external audiences. The Web Content Specialist will work collaboratively with Government staff, technical writers, editors, graphic designers, and multimedia specialists to ensure web content is accurate, current, well organized, and aligned with FHWA communications objectives.</p><p>The ideal candidate is an organized communications professional with experience managing website content who can present complex technical information in a clear, user-friendly format while maintaining content quality and consistency.</p><p><b>Key Responsibilities</b></p><p>&middot; Develop, update, and maintain website content supporting FHWA research and technology programs.</p><p>&middot; Coordinate the review, approval, and publication of web content with Government staff and project teams.</p><p>&middot; Organize web content to improve usability, readability, and accessibility for a variety of audiences.</p><p>&middot; Edit and format content for publication on FHWA websites and digital platforms.</p><p>&middot; Coordinate updates to webpages to ensure information remains current and accurate.</p><p>&middot; Collaborate with technical writers, editors, graphic designers, and multimedia specialists to develop integrated digital communications products.</p><p>&middot; Review web content for consistency, formatting, and compliance with established editorial and branding standards.</p><p>&middot; Coordinate publication schedules for web updates and digital communications.</p><p>&middot; Support the incorporation of graphics, documents, videos, and other digital assets into web content.</p><p>&middot; Maintain web content inventories and assist with periodic content reviews.</p><p>&middot; Monitor assigned webpages and coordinate revisions as needed.</p><p>&middot; Participate in project planning meetings and provide updates on web content activities.</p><p>&middot; Maintain organized electronic files and documentation supporting website updates.</p><p>&middot; Recommend improvements that enhance website organization, navigation, and user experience.</p><p><b>Qualifications</b></p><p><b>Required:</b></p><p>&middot; Bachelor's degree in Communications, English, Journalism, Marketing, Information Technology, Digital Media, or a related field, and 5+ years of experience.</p><p>&middot; Demonstrated experience developing, editing, or maintaining website content.</p><p>&middot; Experience organizing information for digital audiences.</p><p>&middot; Strong written, verbal, and organizational communication skills.</p><p>&middot; Ability to manage multiple assignments and meet established deadlines.</p><p>&middot; Experience collaborating with multidisciplinary project teams.</p><p>&middot; Proficiency with Microsoft Office applications and website content management systems.</p><p><b>Preferred:</b></p><p>&middot; Experience supporting Federal Government websites or digital communications.</p><p>&middot; Experience supporting technical, scientific, engineering, or research organizations.</p><p>&middot; Familiarity with website content management systems and digital publishing workflows.</p><p>&middot; Knowledge of Section 508 accessibility requirements and web accessibility best practices.</p><p>&middot; Experience coordinating digital communications with writers, editors, graphic designers, and multimedia specialists..</p><p><b>Strategic Results</b></p><p>In assuming this position, you will be a critical contributor to meeting the SR mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments, the guiding principles of our culture. We empower our staff to work together with colleagues at all levels and be part of the decision-making process; we create transparency in our operations with our clients and employees; and we offer our people opportunities to grow and challenge themselves in meaningful ways. We&rsquo;re committed to excellence. As an SR employee, we will challenge you, we will empower you, and we will mentor you. If you are passionate about this opportunity, submit your application by clicking the apply for this job online button.</p><p>Only those applicants who meet the above criteria will be contacted for interview. SR is an equal opportunity employer offering employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship, physical or mental handicap, or status as a disabled or Vietnam Era veteran of the US Armed Forces.</p><p>Pay: $96,800.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Web Content Specialist

TLN Worldwide Enterprises Inc

<div>Description:
<p>
The Web Content Specialist will provide web content management, editorial, training, and digital content support for FHWA and RD&amp;T websites, SharePoint sites, Google Sites, intranet pages, and related online platforms. This role is responsible for writing, editing, maintaining, uploading, and quality-checking web content to ensure accuracy, accessibility, usability, and alignment with agency style and branding requirements.</p><p>
The successful candidate will have strong experience with content management systems, web writing, online publishing, Section 508 accessibility, SEO, content quality control, and web page maintenance. This is not a technical programming role, but it does require strong comfort working in CMS platforms and graphical user interfaces.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li>
Draft, revise, edit, and finalize web content for FHWA RD&amp;T websites, databases, intranet pages, SharePoint sites, Google Sites, and related online platforms.</li><li>
Use content management systems to upload, maintain, update, and post approved content.</li><li>
Write and edit web pages, web articles, database text fields, user manuals, training materials, online help content, and web-related communications products.</li><li>
Optimize online content for readability, audience engagement, searchability, and SEO.</li><li>
Ensure all web pages and online content comply with Section 508 accessibility requirements.</li><li>
Write and revise alternative text for images, graphics, and other non-text elements.</li><li>
Coordinate web content reviews and approvals with FHWA points of contact, web managers, program offices, legal reviewers, public affairs staff, and external stakeholders when needed.</li><li>
Monitor web pages to ensure updates are posted on schedule and recommend improvements to readability, organization, navigation, and usability.</li><li>
Support quarterly certification processes to confirm that web content is current and accurate.</li><li>
Check and fix broken links, formatting issues, outdated information, and other web maintenance items.</li><li>
Use graphic applications to crop, recolor, resize, and manipulate web images as needed.</li><li>
Provide outreach training, user training, and support materials related to web content processes and tools.</li><li>
Coordinate content processes, procedures, workflow improvements, and documentation.</li></ul>
Requirements:
<ul><li>Bachelor&rsquo;s degree in English, Communications, Marketing, Business, Journalism, or a related discipline.</li><li>
5&ndash;7 years of experience in web content management.</li><li>
At least 3 years of recent web content management experience within the last 5 years.</li><li>
Experience writing and editing web content, training materials, documentation, and digital communications.</li><li>
Experience using content management systems to upload, maintain, and post content.</li><li>
Knowledge of Section 508 accessibility requirements for web and digital content.</li><li>
Experience performing content quality control and data/content review.</li><li>
Ability to use presentation tools and provide training or outreach support to staff.</li></ul><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><ul><li>
Experience supporting FHWA, USDOT, TFHRC, or another federal agency.</li><li>
Experience with Drupal, SharePoint, Google Sites, Microsoft 365, Google Workspace, or similar web/collaboration platforms.</li><li>
Transportation, highway, surface transportation, research, science, engineering, or technical communications experience preferred.</li><li>
Familiarity with web content databases, online records, metadata, and public release workflows.</li><li>
Basic image editing experience for web graphics.</li></ul></div>

Web Content Specialist – Federal Highway Administration

American University

<div><h2 class="jobSectionHeader"><b>Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community.</b></h2><h2 class="jobSectionHeader"><b>
</b></h2><h2 class="jobSectionHeader"><b>
This position is available only to enrolled American University students.</b></h2><p></p><p><b>
Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University's Office of Financial Aid.</b></p><p><br>
Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process.</p><div><div><div><div><div><div><div><p><b>
Department:
</b></p></div></div></div></div></div></div></div><p></p>Student Affairs Administrative Support<p></p><p><b>
Time Type:
</b></p>Part time<p></p><p><b>
FLSA Status:</b></p>
Non-Exempt<p></p><div><div><div><div><div><div><div><p><b>
Job Description:</b></p></div></div></div></div></div></div></div><p><b>
Summary:</b></p><p></p><p>
The DSA Administrative Student Assistant provides administrative, communications, research, event, and project support to the Office of the Vice Provost for Student Affairs and other designated divisional units. The student assistant helps create a welcoming and student-centered first point of contact while supporting digital communications, visual design, presentations, research, data collection, events, and routine office operations.</p><p></p><p>
The student assistant must exercise sound judgment, maintain confidentiality, follow established protocols, and promptly refer urgent, complex, or highly sensitive matters to professional staff. The student assistant does not provide counseling, guidance, conduct determinations, or crisis intervention.</p><p></p><p><b>
Essential Functions:</b></p><p></p><p>
1.) Constituent and Office Support</p><ul><li><p>
Monitor routine inquiries received through telephone lines, and reception areas; respond when appropriate and route questions to the correct staff member or campus resource.</p></li><li><p>
Welcome students, families, faculty, staff, and visitors and provide accurate, courteous, and timely information about office services and procedures.</p></li><li><p>
Use established referral protocols to identify and immediately elevate urgent, sensitive, or complex concerns to professional staff.</p></li><li><p>
Support scheduling, document preparation, filing, scanning, copying, mail distribution, records organization, meeting agendas, notes, and routine follow-up.</p></li><li><p>
Help maintain an organized, professional, inclusive, and accessible office environment, including shared spaces, supplies, and digital resources.</p></li></ul><p></p><p>
2.) Communications, Graphic Design, and Digital Engagement</p><ul><li><p>
Create and edit flyers, digital graphics, signage, handouts, newsletters, and promotional materials using Canva, Adobe Creative Suite, or other approved tools.</p></li><li><p>
Develop polished PowerPoint presentations, briefing materials, reports, templates, infographics, and other visual communications for divisional leaders and staff.</p></li><li><p>
Draft, proofread, and edit email, website, newsletter, presentation, and social media content in alignment with university brand and accessibility standards.</p></li></ul><p></p><p>
3.) Research, Data, and Special Projects</p><ul><li><p>
Conduct background research, benchmarking, and environmental scans related to student affairs programs, policies, trends, and peer-institution practices.</p></li><li><p>
Summarize findings in concise research briefs, comparison tables, annotated resource lists, and presentation materials.</p></li></ul><p>
Collect, enter, organize, and verify program, participation, and assessment data.</p><ul><li><p>
Support divisional initiatives and time-limited projects by maintaining project files, tracking action items, monitoring deadlines, and following up on assigned deliverables.</p></li></ul><p></p><p>
4.) Events, Meetings, and Student Engagement</p><ul><li><p>
Assist with planning and coordinating meetings, programs, trainings, outreach activities, and divisional events.</p></li><li><p>
Support logistics including room reservations, calendars, registration forms, attendee lists, agendas, materials, signage, catering, technology, and post-event follow-up.</p></li><li><p>
Represent the Division of Student Affairs at information tables, campus programs, and other outreach opportunities.</p></li></ul><p></p><p><b>
Position Type/Expected Hours of Work:</b></p><ul><li><p>
Part-time.</p></li><li><p>
10 hours per week.</p></li></ul><p></p><p><b>
Salary Range:</b></p><ul><li><p>
$18.40 per hour.</p></li></ul><p></p><p><b>
Required Education and Experience:</b></p><ul><li><p>
High school diploma or equivalent.</p></li><li><p>
Active part-time or full-time enrollment as an undergraduate or graduate student at American University.</p></li><li><p>
Current Federal Work-Study award and continued eligibility throughout the employment period.</p></li><li><p>
Strong written, verbal, interpersonal, and customer-service skills.</p></li><li><p>
Demonstrated organization, attention to detail, reliability, and ability to manage multiple assignments and deadlines.</p></li><li><p>
Proficiency with Microsoft 365, including Word, Excel, PowerPoint, Outlook, calendars, and shared documents.</p></li><li><p>
Ability to work independently and collaboratively, seek guidance when needed, respond professionally to feedback, and maintain regular communication with the supervisor.</p></li><li><p>
Ability to exercise discretion, maintain confidentiality, and serve a diverse community with professionalism, respect, cultural awareness, and an inclusive approach.</p></li></ul><p></p><p><b>
Preferred Education and Experience:</b></p><ul><li><p>
Experience with graphic design or visual content creation using Canva, Adobe Creative Suite, or comparable tools.</p></li><li><p>
Experience creating PowerPoint presentations, reports, infographics, or data visualizations.</p></li><li><p>
Experience conducting research, preparing summaries, using spreadsheets, administering surveys, or supporting assessment projects.</p></li><li><p>
Prior experience in a university office, student organization, customer-service role, communications setting, or event-planning environment.</p></li><li><p>
Knowledge of American University resources and the student experience.</p></li><li><p>
FERPA or other confidentiality training, or willingness to complete required training upon hire.</p></li></ul><p></p><p><b>
Additional Eligibility Qualifications:</b></p><ul><li><p>
Part-time position during the full academic year, generally 8&ndash;10 hours per week.</p></li><li><p>
Work is primarily scheduled Monday through Friday between 8:00 a.m. and 5:00 p.m.; occasional evening or weekend support may be requested for programs or events with advance notice.</p></li><li><p>
The student employee must submit a current class schedule at the beginning of each fall and spring semester and maintain an agreed-upon work schedule.</p></li><li><p>
Continuation in the position is contingent upon satisfactory performance, continued student status, Federal Work-Study eligibility, and compliance with university policies and required training.</p></li><li><p>
Other duties may be assigned when they are consistent with the purpose and level of the position.</p></li></ul><p></p><p><b>
Other Details</b></p><ul><li><p><b>
This position is available only to enrolled American University students.</b></p></li><li><p>
Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p></li><li><p>
American University is an E-Verify employer.</p></li><li><p>
Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.</p></li></ul><p></p><p><b><br>
Current American University Employees</b></p><p>
American University current employees (including those employed in student positions) must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.</p><p></p><p><b><br>
Contact Us</b></p><p>
For more information or assistance with the American University careers site, email theworkline@american.edu.</p><p></p><p><i><br>
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual&rsquo;s genetic information or any other bases under federal or local laws (collectively &quot;Protected Bases&quot;) in its programs and activities.</i></p></div>

DSA Administrative Assistant (Student) (FWS)

OBXtek Inc.

<div>Responsibilities:
<p>
OBXtek is seeking a <b>Support &amp; Data Specialist </b>to assist The Data &amp; Systems Support Team, which ensures critical information is captured as USAID winds down its operations. The Support Specialist provides user support related to e-GOV systems, vendor profile administration and data quality control.</p><p></p><div><b><br>
Key Responsibilities:</b></div><ul><li>
Provide system support for users on all applications listed below that are maintained by the Systems Support Division of M/OAA/SSG (Systems Support Group).</li><li>
Troubleshoot user issues with the following e-GOV systems:FPDS-NG (Federal Procurement Data System-Next Generation) System for Award Management (SAM)/Entity Information):<ul><li>
Assist users with vendor assistance on System for Award Management (SAM) registration to include: obtaining a Unique Entity Identifier (UEI) and proper NCAGE (NATO Commercial and Government Entity) or CAGE Code</li><li>
Provide Tier 1 and Tier 2 support utilizing Service Now including. Assign newly created tickets within team. Reassigning tickets to appropriate teams as needed</li><li>
Provide additional support as needed to Agency A&amp;A professionals on SAM (Entity Information) and FPDS-NG.</li></ul></li><li>
Manage Agency vendor records including creation of new vendors, updates to existing vendors, and syncing data with SAM.gov vendor extracts.</li><li>
Assist with the daily loading of SAM.gov vendor extracts into Agency systems</li><li>
Provide support for data quality initiatives such as:
<ul><li>Processing vendor corrections.
</li><li>Making corrections to reported data based on A&amp;A professional requests.
</li><li>Assisting with data entry in various systems as part of Agency cleanup initiatives</li></ul></li></ul><div></div><div><br>
Candidates must have no prior work experience with/for USAID</div><br>
<div></div>
Qualifications:
<p><b>
Have or be able to obtain a Public Trust</b></p><br>
<div></div><ul><li>
At least 5 years of direct experience managing large data sets and information systems at a USG department/agency.</li><li>
Bachelor&rsquo;s degree in Management Information Systems or equivalent.</li><li>
Ability to diagnose and resolve basic technical issues with eGov applications.</li><li>
Excellent communications skills.</li><li>
Customer service experience required</li><li>
Knowledge of Service Now preferred.</li><li>
Ability to quickly learn new eGOV and Agency specific systems/applications.</li><li>
Candidates must have no prior work experience with/for USAID</li></ul><br>
<div></div>
Security Clearance: Public Trust Company Information:
<div>
Headquartered in McLean, Virginia and founded in 2009, OBXtek is a fast-growing leader in the government contracting field. Our mission is <b><i>Our People&hellip;Our Reputation.</i></b> Our people are trained professionals who enhance our customers&rsquo; knowledge and innovation using technology, collaboration, and education.</div><div></div><div><br>
We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement plans and much more.</div><div></div><div><br>
As a government contractor, OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMC Level 2, CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.</div><div></div><div><b><br>
OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.</b></div></div>

Support & Data Specialist

TechAnax LLC

<p>Company Overview<br/>TechAnax LLC is a Service Disabled Veteran Owned Small Business (SDVOSB) dedicated to delivering innovative and reliable information technology solutions. We pride ourselves on upholding core values of integrity, trust, respect, and accountability while providing customized services across various IT domains</p><p><b>Availability: </b>Immediate<br/><b>Clearance: </b>Ability to obtain and maintain required USDA security credentials<br/><b>Customer: </b>USDA<br/><b>Work Site: </b>On-site support at USDA facilities</p><p><b>Work Schedule:</b> Monday&ndash;Friday, 8:00 AM&ndash;4:30 PM<br/><b>The Contract Period of Performance:</b></p><p><b>Travel: </b>Minimal/As required<br/><b>Work Level:</b> Tier 2 IT Support Specialist<br/><b>Must be USA Citizen: </b>Yes</p><p><b>Salary</b>: $54,000-$60,000</p><p><b>Position Overview:</b><br/>The Tier 2 IT Support Specialist provides advanced technical support to USDA customers by resolving complex hardware, software, and network-related issues escalated from Tier 1 service desk teams. This position serves as a key technical resource, providing on-site support, troubleshooting, incident resolution, and request fulfillment to ensure timely and effective customer service.</p><p>The Tier 2 IT Support Specialist supports USDA end users through diagnosing and resolving technical issues, managing user accounts and assets, deploying hardware and software, and assisting with IT projects. This role requires strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced support environment.</p><p><b>Must Haves:</b></p><ul><li>U.S. Citizenship required.</li><li>Experience providing Tier 2 IT support in an enterprise environment.</li><li>Strong troubleshooting skills for hardware, software, and network-related issues.</li><li>Experience supporting Windows operating systems, desktop applications, and end-user computing environments.</li><li>Experience with ticketing systems such as Remedy, ServiceNow, or similar platforms.</li><li>Experience with user account management, software deployments, and computer imaging.</li><li>Strong customer service and communication skills.</li><li>Ability to work on-site during standard business hours.</li></ul><p><b>Key Responsibilities:</b></p><p><b>Incident Response &amp; Resolution</b></p><ul><li>Respond to service desk escalations from the USDA&rsquo;s National Tier 1 Service Desk via the Remedy ticketing system.</li><li>Diagnose and resolve technical issues, including VPN connectivity, software updates, and password assistance for USDA-approved standard desktop software.</li><li>Address and resolve incidents, change requests, and work orders related to customer needs, ensuring timely completion and customer satisfaction.</li></ul><p><b>Technical Support &amp; Troubleshooting</b></p><ul><li>Provide on-site and remote support for hardware and software problems, including:</li><li>Diagnosing and repairing software and hardware issues.</li><li>Performing software installations, reinstallations, and deployments.</li><li>Imaging and configuring computers for USDA standards.</li><li>Addressing operating system upgrades and patch management.</li><li>Support telecommunications equipment, including VTC, VoIP, and WITS services.</li><li>Resolve networking issues, printer and peripheral malfunctions, and configuration errors.</li></ul><p><b>Account &amp; Asset Management</b></p><ul><li>Assist with account management tasks, including user account provisioning and password resets.</li><li>Manage hardware deployments, including loaner devices, ensuring proper asset tracking and configuration.</li><li>Participate in asset management and configuration management to maintain inventory accuracy and compliance.</li></ul><p><b>Customer Service &amp; Communication</b></p><ul><li>Deliver outstanding customer service through multiple support channels, including phone, remote access, and walk-in facilities.</li><li>Provide support across four USDA walk-in facilities, ensuring in-person resolution of technical issues.</li><li>Effectively communicate technical solutions to non-technical users to enhance the overall customer experience.</li></ul><p><b>Flexible &amp; Adaptive Support</b></p><ul><li>Offer flexible, on-demand support to meet fluctuating ticket volumes and project requirements.</li><li>Quickly adapt to increased workload demands and assist with special projects as needed.</li><li>Maintain availability for support during standard business hours, 8:00 AM to 4:30 PM, ensuring consistent coverage.</li></ul><p><b>Qualifications:</b></p><ul><li>Strong technical skills in diagnosing and resolving hardware and software issues.</li><li>Experience with VPN connectivity, networking support, and operating system upgrades.</li><li>Proficiency in account management, software deployments, and computer imaging.</li><li>Familiarity with telecommunications equipment, including VTC, VoIP, and WITS.</li><li>Knowledge of asset and configuration management practices.</li><li>Excellent customer service and communication skills, with a commitment to resolving issues efficiently and professionally.</li></ul><p><b>Preferred Experience:</b></p><ul><li>Experience in federal IT environments, particularly USDA.</li><li>Familiarity with Remedy, ServiceNow or similar ticketing systems.</li><li>Proficiency in supporting printers, peripherals, and networking hardware.</li></ul><p><b>About TechAnax:</b></p><p>TechAnax, a Service Disabled Veteran Owned Small Business (SDVOSB), provides our customers with services and solutions from a company with core values and work ethics reflecting integrity, trust, respect, and accountability. We pride ourselves as a professional services company delivering customized information technology and management solutions.TechAnax is ISO 9001:2015, ISO/IEC 27001:2013, ISO/IEC 20000-1:2018, and ISO/IEC 20243:2018 certified and appraised at CMMI-DEV ML3 and CMMI-SVC ML3. Member of Project Management Institute (PMI) and partnered with a variety of strategic manufacturers. Our solutions and core competencies include Program Management, System Engineering, Software Development, DevOps, Network Design and Engineering, Information Assurance, Service Desk Operations, Unified Communications, Secure Audio/Video Solutions, Data Center Hosting/Consolidation, Cloud Migration Planning, Cloud Hosting, FedRAMP, FISMA, Acquisition Support, Quality Assurance, Independent Verification and Validation, IT Solutions, and Product Sales.</p><p>Pay: $54,000.00 - $60,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Tier 2 IT Support Specialist

Serco

<div></div><div><div><div><div><p>Available in 11 locations
</p><p></p><div><h2 class="jobSectionHeader"><b>Junior Marketing Specialist</b></h2>
</div><div><div>Available in 11 locations</div>
 <div><div><div>Washington, District of Columbia, US, 20005
 </div><div>Alexandria, Virginia, US, 22311
 </div><div>Arlington, Virginia, US, 22202
 </div><div>Maryland, US, 21401
 </div><div>Fairfax, Virginia, US, 22033
 </div><div>Crystal City, Virginia, US, 22202
 </div><div>Chantilly, Virginia, US, 20151
 </div><div>Falls Church, Virginia, US, 22042
 </div><div>Manassas, Virginia, US, 20110
 </div><div>Fort Belvoir, Virginia, US, 22060
 </div><div>Gainesville, Virginia, US, 20155
</div></div></div></div></div></div><div><div>Washington, District of Columbia, US, 20005
</div></div><div></div><div><div>Job ID: 32573
</div></div><div><div>widget: Full-Time
</div></div><div><div>Ability to obtain NACI
</div></div><div><div>Other
</div></div><div><div>Yes - May Consider Full Time Teleworking for this position
</div></div><div><div>$57759.94-$86640.51</div></div></div></div>
<br><div><h3 class="jobSectionHeader"><b>Position Description &amp; Qualifications</b></h3><br>
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<p>Serco Inc. is seeking a motivated<b> Junior Marketing Specialist </b>to join our team<b>. </b>Represent the My Service Benefits (MSB) program at various venues and conferences, conventions, training events, and other awareness opportunities that accomplish strategic communications tactics and strategies.</p>
<p><b>In this role you will:</b></p>
<ul><li>Represent the My Service Benefits (MSB) program at various venues and conferences, conventions, training events, and other awareness opportunities that accomplish strategic communications tactics and strategies</li>
<li>Present MyArmyBenefits and MyAirForceBenefits information to audiences ranging from 10 to over 200 participants on both virtual and in-person briefing events</li>
<li>Brief audiences that include service members across the active and reserve components and all ranks, including senior leaders and sometimes VIPs</li>
<li>Provide training to active and reserve component Retirement Services Officers on the websites, especially the financial planning calculators</li>
<li>Be THE knowledge resource on all aspects of military benefits and retirement, including specific Army benefits and resources for retirement, including the calculation of retired pay, Survivor Benefit Plan (SBP) premiums, and survivor benefits estimates</li>
<li>Assist Soldiers, Airmen, Guardians and their families with benefit calculations at supported events, both for regularly scheduled briefings as well as for other event opportunities</li>
<li>Prepare required paperwork such as travel authorizations, executive summaries, expense reports, and event feedback as required prior to and following every supported event</li>
<li>Create and update briefing slides tailored to specific audiences Conduct outreach to various military commands to create more briefing, presentation, and event opportunities for the schedule, helping to increase awareness among active duty military members and their families</li>
<li>Provide additional assistance as required to the marketing efforts of the team as needed, including idea input for social media posts and feedback from website users gathered at briefings and events</li>
<li>Provide assistance to the technical team by testing site calculators and other features and functions</li>
<li>Attend regular team meetings as required and collaborate with other team members using online applications such as MS Teams, Asana, and others</li>
<li>Monitor military benefits-related media and track changes in law and regulations affecting benefits</li>
<li>Be comfortable learning new applications and working with technology</li>
<li>Work cross-functionally with multiple MSB teams on various efforts</li>
<li>Travel at least twice per month, but also up to 4 times per month to conduct presentations and briefings to small and large groups of various audiences and stakeholders.</li>
</ul><p><b>To be successful in this role, you will have:</b></p>
<ul><li>U.S. Citizenship</li>
<li>Ability to obtain a NACI clearance</li>
<li>Bachelor&rsquo;s degree from an accredited college or university, in Marketing, Communications, Advertising/Public Relations, Journalism, Business, English, or related field.</li>
<li>1 Year experience providing presentations to various military audiences, including large groups of over 200 participants</li>
<li>Ability to travel up to 50%</li>
</ul><p>If you are interested in supporting and working with passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!</p><br>
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<h3 class="jobSectionHeader"><b>Company Overview</b></h3><br>
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<p>Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco&rsquo;s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
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To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
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Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
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Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
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Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</p><br>
<br>
<h3 class="jobSectionHeader"><b>Pay Transparency</b></h3><br>
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<p>Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance&mdash;so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
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Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits &ndash; Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):<br>
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</p><ul><li>Medical, dental, and vision insurance</li>
<li>Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract</li>
<li>401(k) plan that includes employer matching funds</li>
<li>Tuition reimbursement program</li>
<li>Life insurance and disability coverage</li>
<li>Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection</li>
<li>Birth, adoption, parental leave benefits</li>
<li>Employee Assistance Plan</li><br>
</ul><br>
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<p>To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
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Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco&rsquo;s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.</p></div>

Junior Marketing Specialist

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