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community manager

National Community Renaissance

<div>The Assistant Community Manager is responsible for assisting the Community Manager in the overall general administration and maintenance of the physical property. The Assistant Community Manager reports to the Community Manager and Regional Property Manager.
RESPONSIBILITIES<ul><li>
Ensure resident files are maintained in accordance with Compliance and Property Management policies and regulations.</li><li>
Assist in marketing and advertising for vacancies in accordance with properties Affirmative Fair Housing Marketing Plan.</li><li>
Assist in maintaining property waiting list in accordance with Tenant Selection Plan.</li><li>
Process applications for housing in accordance with properties affordable housing covenants.</li><li>
Assist in preparing deposits for banking and making daily bank runs.</li><li>
Post resident payments into Yardi in a timely manner.</li><li>
Assist Community Manager in preparing management required month end reports.</li><li>
Assist Community Manager in maintaining work orders and posting in Yardi.</li><li>
Assist Community Manager in preparing office and maintenance supply orders in accordance with approved property budget.</li><li>
Working as a cohesive team with maintenance personnel to ensure vacancy turn times are met.</li><li>
Prepare late notices and notices to pay rent.</li><li>
Assist Community Manager with legal proceedings.</li><li>
Assist in showing available units.</li><li>
Maintain general office and resident files.</li><li>
Take a proactive role in shopping the competition and marketing.</li><li>
Assist residents at all times when requested.</li><li>
Record traffic in software program on a daily basis.</li><li>
Follow up with Guest Cards or a &ldquo;Thank-You&rdquo; response within twenty-four (24) hours of the visit with the prospect.</li><li>
Respond to all resident complaints in a timely and professional manner.</li><li>
Must attend company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee&rsquo;s home.</li><li>
Other duties as requested.
</li><li>Assist Community Manager in maintaining 100% occupancy at all times.</li><li>
Ensure residents are provided a clean, safe and well maintained community.</li><li>
Maintain positive relations with CORE internal departments.</li><li>
Assist Community Manager in processing annual re-certifications within established timelines.</li><li>
Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance.</li><li>
Encouraged to take company sponsored Tax Credit Specialist (TCS) certification class for professional development. TCS certification is required for promotion to a Community Manager position.</li></ul>
EXPERIENCE<ul><li>
High school education or equivalent is needed with proficiency in both verbal and written communication skills.
</li><li>Minimum 1 to 2 years working in property management, preferably in an affordable housing environment.</li><li>
Minimum one year working in an administrative position.</li><li>
Understanding and comprehension of budgeting.</li><li>
Minimum of one year working in a customer service environment.</li><li>
Working knowledge of Microsoft Office products such as Word, Excel, and Outlook.</li><li>
Basic bookkeeping and general mathematical principles.</li></ul>
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT<ul><li>
Sitting</li><li>
Walking</li><li>
Operate a computer</li><li>
Occasional lifting up to 25 pounds</li><li>
Occasional climbing of stairs</li></ul></div>

Assistant Manager

<div>COMMUNITY MANAGER II
JOB DESCRIPTION
National Community Renaissance is committed to first class management of our properties which transforms their neighborhoods and the lives of our residents. The Community Manager II is the front line in implementing our vision.
The Community Manager II is responsible for:<ul><li>
Leading the overall administration, compliance, and maintenance of the property, while striving to maintain 100% occupancy;</li><li>
Working in partnership with Hope Through Housing to develop and deliver social programs for our residents and the neighborhood;</li><li>
Must assume proactive behavior and measures in order to properly represent National Community Renaissance and build relationships in the community.</li></ul>
The Community Manager II reports to the Regional Manager and/or Senior Community Manager. The Community Manager II directs and supervises 3 or more on-site personnel and and/or temporary resources.
RESPONSIBILITIES
Compliance<ul><li>
Ensure resident files and Yardi data are maintained in accordance with Compliance and Property Management policies and regulations.</li><li>
Review and approve all resident notices pertaining to recertification.</li><li>
Maintain property waiting list in accordance with the properties&rsquo; Tenant Selection Plan.</li><li>
Ensure applications for housing are processed in accordance with properties&rsquo; affordable housing covenants.</li><li>
Process annual re-certifications within established timelines.</li></ul>
Property Operations<ul><li>
Handle marketing and advertising for vacancies in accordance with properties&rsquo; Affirmative Fair Housing Marketing Plan.</li><li>
Ensure that all appropriate notices are remitted to residents in a timely manner and are completed and served within the requirements set forth in the lease.</li><li>
Conduct monthly site inspections and prepares report for management.</li><li>
Manage office supply inventory and work closely with Resident Services to ensure maintenance supplies are purchased in a timely manner and in accordance with the approved budget.
</li><li>Work cohesively with resident services staff to ensure vacancies turn times are met in accordance with company policy.</li><li>
Ensure work orders are processed in Yardi within established timelines.</li></ul>
Financial<ul><li>
Accurately account for and balance petty cash in accordance with company policies and procedures.</li><li>
Prepare deposits for banking and posts resident payments into Yardi within timelines established by management.</li><li>
Prepare management required month end reports.</li><li>
Manage account receivables and ensure past resident balance due receivables are turned over to collection agencies.</li><li>
Keep resident ledgers accurate and work diligently with accounting to resolve any errors.</li></ul> 
Human Resources<ul><li>
Management of 3 or more on-site office employees and/or maintenance employees which includes: interviewing, training, timekeeping, performance evaluations and disciplinary actions.</li><li>
Maintain positive relationships with CORE internal departments.</li></ul>
Customer Service<ul><li>
Respond to all resident complaints in a timely and professional manner.</li><li>
Create a community of caring and excitement that is contagious for our residents and noticeable to the community at large.</li></ul>
Resident Programs<ul><li>
Design, implement and manage appropriate resident programs and is responsible for their on-going success.</li></ul>
Community Relations<ul><li>
Manage ongoing positive relationships with all City staff and other local representatives and social service providers.</li></ul>
General<ul><li>
Must attend company sponsored events that relate to the development of the team, which, from time to time, may include overnight stay at locations away from the employee&rsquo;s home.</li><li>
Must possess a valid California Driver&rsquo;s License and automobile insurance to drive for business purposes or have reliable transportation.</li><li>
Other duties as requested.</li></ul>
SKILLS
<ul><li>Must have a hard working, positive attitude.
</li><li>Ability to work with and understand persons of all ethnic and family backgrounds.</li><li>
Ability to build and deliver specialized programs appropriate to the residents of the community.</li><li>
Ability to build external relationships while positively promoting the organization.</li></ul><ul><li>
Must be organized and proficient at time management</li><li>
Proficient in English language in verbal and written communications</li><li>
Relate to others beyond giving and receiving instructions</li><li>
Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance.</li></ul>
EXPERIENCE
<ul><li>Minimum of a high school education or equivalent.</li></ul><ul><li>
Minimum two to five years working in a position with comparable responsibilities.</li><li>
Must be able to pass company sponsored Tax Credit Certification class within the first year of employment. If employee cannot pass the test after the second attempt, the employee will be subject to discipline up to and including termination.</li><li>
Minimum two years working in a customer service environment.</li><li>
Minimum two years Supervisory experience.</li><li>
Financial management.</li><li>
Microsoft Office Products such as Word, Excel, and Outlook.</li><li>
Yardi property management accounting software is preferred.</li></ul>
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
<ul><li>5-7 hours of sitting, standing, reading and typing on a daily basis.</li><li>
1-3 hours of walking on a daily basis.</li><li>
Up to 6 hours of continuous walking for 1-3 continuous days at times of property inspections.</li><li>
Operate a computer and office equipment.</li><li>
Occasional lifting of up to 20 pounds.</li><li>
Occasional climbing of stairs.</li></ul>
FLSA
<ul><li>Non- Exempt</li></ul></div>

Community Mgr II

STUCK SOAP

We are looking for a creative and detail-oriented Social Media Manager to help grow STUCK SOAP&rsquo;s digital presence. This role focuses on creating engaging content, managing day-to-day social channels, and building strong community relationships. You will support content planning, posting, and performance monitoring across platforms such as Instagram, TikTok, Facebook, and YouTube. If you love storytelling, brand aesthetics, and staying on top of social trends, this role is perfect for you.<ul><li>Plan, create, and schedule social media content (images, short videos, reels, captions).</li><li>Maintain a consistent brand voice across all platforms.</li><li>Manage posting calendars and ensure timely uploads.</li><li>Monitor comments, messages, and tags to engage with the community.</li><li>Track basic analytics and provide performance insights (reach, engagement, growth).</li><li>Collaborate with the design/marketing team for brand-aligned content.</li><li>Stay updated with social media trends to produce relevant and high-performing content.</li><li>Assist with influencer outreach and UGC coordination when needed.</li><li>Experience managing social media platforms (Instagram, TikTok, Facebook).</li><li>Strong sense of visual aesthetics, branding, and storytelling.</li><li>Basic photo/video editing skills (CapCut, Canva, Adobe preferred).</li><li>Ability to write clean, engaging captions tailored to the audience.</li><li>Understanding of social media trends and algorithm basics.</li><li>Ability to manage time, meet deadlines, and maintain posting consistency.</li><li>Experience with e-commerce or product-based brands is a plus.</li></ul>Job Type: Part-timePay: $20.00 - $30.00 per hourExpected hours: 10 &ndash; 20 per weekBenefits:<ul><li>Flexible schedule</li></ul>Work Location: Hybrid remote in Los Angeles, CA 90011

Social Media Manager

New Mom School

<div>Benefits: 
<ul><li>Opportunity for advancement</li>
<li>Training &amp; development</li>
<li>Wellness resources</li> 
</ul> 
 
Location: Hybrid, in-person several times a week in our studio on Larchmont Blvd.
 
Hours: 15-25 hours/week 
Rate: Starting at $30/hr, with room for growth 
 
The New Mom School provides expert-led education, connection, and community for new mothers and their babies from 0-12 months. Our programs combine evidence-based information, emotional support, and real connection in a welcoming, mom-centered space. The in-person classes are a safe space for moms to share experiences, get expert advice, and meet other local moms who get it. 
 
We&rsquo;re seeking a proactive, detail-loving Studio Manager to keep the wheels turning as we prepare to open our new studio in Larchmont Village. If you thrive on organization, clear communication, and compassionate service to new families&mdash;this role is for you. 
 
What You&rsquo;ll Do 
Daily 
<ul>
<li>Studio Management: Ensure the studio is always stocked, clean and ready.</li>
<li>Lead Follow-up: Call each person who expresses interest within 24 hours.</li>
<li>Registration Monitoring: Track sign-ups, waitlists, and questions; flag trends.</li>
</ul>Weekly 
<ul>
<li>Visiting Expert Coordination: Send reminder emails to visiting experts, confirm logistics, manage calendar invites.</li>
<li>Client Touchpoints: Book appointments/tours, follow up with warm leads (Momence + IG DMs), continue to &ldquo;mine&rdquo; our leads list for potential sales opportunities</li>
<li>Inbox &amp; Voicemail: Triage and reply to emails/DMs/voicemails with warmth and clarity; escalate when needed. 
</li></ul>Monthly / Ongoing 
<ul>
<li>Class Operations in Momence: Build/maintain schedules, manage class sequences (reminders, homework emails), update comms.</li>
<li>Grassroots Events: Support planning and on-site needs for pop-ups, Open House events, and community activations.</li>
<li>Accounting Support: Coordination with our bookkeeper on payroll and/or invoices.</li>
<li>Staff Support: Coordinate instructor needs, collect availability, and share updates. 
</li></ul>What You&rsquo;ll Bring 
<ul>
<li>Comfortable with software like Google Workspace (Sheets/Docs/Drive), Canva, and Momence (or eager to learn fast).</li>
<li>Excellent written communication; kind, concise, and on-brand.</li>
<li>Systems thinker: you love checklists, templates, and making things repeatable.</li>
<li>Reliable and self-directed&mdash;comfortable owning deadlines without micromanagement.</li>
Familiar with postpartum life or passionate about supporting new families. 
<li>
</li></ul>Why You&rsquo;ll Love It 
<ul>
<li>Create meaningful community impact.</li>
<li>Join a warm, mission-driven team serving families during a life-changing season.</li>
<li>Opportunity to grow your scope as we scale.</li></ul></div>

Studio Manager- Sales & Operations

Hilton

<div><div>JOB OVERVIEW</div><div>
The Marketing Manager is responsible for developing and executing social media strategy, community engagement, and multi-format content production across multiple hospitality brands (B2B and B2C). This role owns day-to-day content creation, editorial calendar management, social search optimization, influencer partnerships, brand reputation management, and community management. Such a key position will drive brand visibility, strengthen audience trust, enhance local discoverability, and support revenue growth through strategic social media presence. This role works closely with the marketing team and cross-functional partners to ensure brand consistency and alignment across all channels.</div><div></div> 
WHAT WE OFFER<ul><li>
Salary: $70,000-75,000 annually</li><li>
Medical, dental, vision, life insurance</li><li>
401(k) with company matching</li><li>
Exclusive worldwide Hilton employee travel discount program</li><li>
Opportunity to participate in multi-million view TikTok videos (@hiltonuniversal)</li><li>
... and more</li></ul><div>
DUTIES AND RESPONSIBILITIES</div><ul><li>
Address inbound DMs and comments across all platforms. Differentiate between routine engagement and complex issues requiring escalation to leadership.</li><li>
Conduct weekly and monthly audits of all social profiles (bios, links, Highlights, pinned posts) to ensure accuracy and remove outdated promotions.</li><li>
Respond to comments, messages, and inquiries using brand-appropriate tone while fostering community trust and loyalty.</li><li>
Monitor sentiment trends to identify risks, opportunities, or recurring issues.</li><li>
Develop and maintain editorial calendars for Instagram, Facebook, TikTok, LinkedIn, etc. across all brands.</li><li>
Create, edit, and schedule diverse content formats: Reels, carousels, static posts, Stories, and long-form content across various platforms.</li><li>
Execute consistent Stories strategy (daily posting with interactive elements like polls, Q&amp;A, UGC) and maintain strong online and offline presence.</li><li>
Implement content repurposing workflows to maximize efficiency across platforms.</li><li>
Ensure all content aligns with brand voice and business objectives.</li><li>
Craft natural-language captions optimized for both in-platform search and Google indexing to enhance content discoverability.</li><li>
Implement consistent geotagging for Feed posts and Stories to improve visibility in social media and local search results.</li><li>
Stay current on algorithms, platform updates, and social SEO best practices to guide ongoing optimization.</li><li>
Monitor social media performance, identify trends, and provide actionable insights.</li><li>
Track KPIs across platforms: impressions, reach, engagement, saves, shares, net follower growth, community sentiment, and creator performance.</li><li>
Recommend data-driven adjustments to improve strategy and outcomes.</li><li>
Collaborate closely with Sales, F&amp;B, Events, and Operations to ensure social content accurately reflects business priorities.</li><li>
Support Marketing team with brand messaging alignment, campaign rollouts, and content execution.</li><li>
Provide leadership and guidance to junior team members and cross-functional partners.</li><li>
Lead a high-volume seeding strategy targeting niche micro-influencers (5k&ndash;50k followers) aligned with our core customer profile.</li><li>
Secure content usage rights and negotiate UGC deliverables for inclusion in paid ads, whitelisting, email flows, and cross-channel campaigns.</li><li>
Convert high-performing creators into repeat ambassadors to drive authenticity and message consistency.</li><li>
Vet, onboard, and manage influencer relationships to increase organic reach and engagement.</li><li>
Perform additional duties as assigned by management.</li></ul><div></div><div> 
QUALIFICATIONS AND REQUIREMENTS</div><div></div><div> 
Education &amp; Experience</div><ul><li>
Bachelor&rsquo;s degree in Marketing, Communications, Hospitality Management, Business Administration, or a related field required.</li><li>
3+ years of progressive experience in marketing, social media management, or brand strategy, preferably within the hospitality, food &amp; beverage, travel, lifestyle, or entertainment industries.</li><li>
Proven experience managing multi-location or multi-brand social media accounts with strong understanding of hospitality-driven guest engagement.</li></ul><div>
Required Skills/Abilities</div><ul><li>
Native platform proficiency across Instagram, Facebook, LinkedIn, and TikTok including Creator Studio, LinkedIn Campaign Manager, and TikTok Business Center</li><li>
Experience with social media scheduling and analytics platforms (Meta Business Suite, Later, Hootsuite, Sprout Social, or similar)</li><li>
Proficiency in project management platforms (ClickUp, Asana, Monday.com, Trello, or similar) for content calendar management, task tracking, and cross-functional collaboration</li><li>
High-level proficiency in creative tools such as Canva, Adobe Creative Suite, CapCut, or equivalents for photo/video editing</li><li>
Excel/Google Sheets proficiency for data tracking, reporting, and performance dashboards</li><li>
Familiarity with AI-assisted tools for caption writing, content ideation, and image generation (ChatGPT, Claude, Midjourney, or similar) while maintaining brand authenticity</li><li>
Full understanding of automation tools for comment management and response workflows</li><li>
Creator relationship management platforms (Aspire, Grin, Upfluence, or similar CRM tools for tracking partnerships and deliverables)</li><li>
Cloud storage proficiency (Google Drive, Dropbox, OneDrive) for asset management and version control</li><li>
Advanced written and verbal communication skills, with the ability to coach others on brand voice, storytelling, Social SEO, and message clarity.</li><li>
Demonstrated leadership abilities, including prioritization, delegation, and cross-functional coordination.</li><li>
Ability to independently lead department initiatives, set timelines, and manage deliverables while supporting broader organizational goals.</li><li>
Strong understanding of hotel operations and interdepartmental dynamics, with the ability to influence without authority.</li><li>
Strategic thinking skills with the ability to interpret analytics, identify trends, and translate performance data into actionable recommendations.</li><li>
Elevated problem-solving skills with the ability to assess reputational risks, resolve complex guest concerns, and escalate issues appropriately.</li><li>
Highly organized with the ability to manage multiple brand calendars, creators, stakeholders, and long-term projects simultaneously.</li><li>
Creative direction capabilities, including guiding content angles, brand themes, and visual identity across platforms.</li><li>
Demonstrated professionalism when interacting with internal and external partners, with the ability to represent the brand in a leadership capacity.</li></ul><div></div><div> 
Schedule</div><div>
The work schedule is based on the demands of the business you must be available days, nights, weekends, and/or holiday availability are required.</div><div></div><div> 
Physical, Mental and Environmental &amp; Technical Demands</div><div>
Fast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. Must be able to maneuver around property. Must be able to sit, walk and stand for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment.</div><div></div><div> 
Grooming</div><div>
All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/ or required articles of clothing will be explained to you as part of the orientation process.</div><div></div><div> 
STANDARD SPECIFICATIONS</div><div></div><div> 
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.</div><div></div><div> 
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.</div><div></div><div> 
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.</div><div></div><div> 
This document does not create an employment contract, implied or otherwise, other than an &ldquo;at will&rdquo; employment relationship.</div><div></div><div> 
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as exempt (per the Fair Labor Standards Act).</div></div>

Marketing Manager

SKIN GYM

Social Media Coordinator &mdash; Skin Gym (Hybrid, Los Angeles)Skin Gym is seeking a highly creative, detail-oriented Social Media Coordinator to support and grow our presence across Instagram, TikTok, and other key platforms. This role is hybrid, with part of the week in our Los Angeles office and the rest remote. The ideal candidate has experience creating content, understanding social trends, and engaging communities&mdash;ideally within the beauty space.If you&rsquo;re passionate about skincare, content creation, and building a strong brand voice, we&rsquo;d love to hear from you!Key Responsibilities<ul><li>Assist in developing and executing a strong social media strategy to increase brand awareness, engagement, and community growth.</li><li>Create, curate, and schedule content across all platforms (Instagram, TikTok, Facebook, Pinterest, etc.).</li><li>Support day-to-day content production, including shooting short-form videos, photography, editing, and writing captions.</li><li>Help plan and execute social media campaigns, product launches, and promotions in alignment with marketing goals.</li><li>Track and analyze performance metrics, providing weekly insights and recommendations to improve content and engagement.</li><li>Engage with our community by responding to comments, DMs, and mentions in a timely, on-brand voice.</li><li>Stay up-to-date with trends, formats, and best practices to keep Skin Gym ahead of the curve.</li><li>Collaborate closely with marketing, creative, and product teams to ensure cohesive storytelling and brand alignment.</li><li>Assist with influencer partnerships, outreach, gifting coordination, and campaign organization.</li><li>Monitor competitor activity and emerging beauty trends for inspiration and opportunities.</li></ul>Qualifications<ul><li>1&ndash;3 years of experience in social media coordination or management (beauty, fashion, or lifestyle preferred).</li><li>Strong understanding of Instagram, TikTok, and short-form video culture.</li><li>Proven ability to create engaging content&mdash;especially videos.</li><li>Excellent written and verbal communication skills.</li><li>Highly organized, proactive, and comfortable working in a fast-paced environment.</li><li>Familiarity with analytics tools and scheduling platforms.</li><li>Passion for skincare, beauty tools, and Skin Gym&rsquo;s brand mission.</li></ul>Key Experience (Bonus)<ul><li>Video editing skills (CapCut, Final Cut, Adobe Premiere, or similar).</li><li>Experience with Tribe Dynamics or influencer measurement platforms.</li><li>Experience using Planoly, Later, or similar scheduling tools.</li></ul>How to ApplyIf you&rsquo;re passionate about social media, beauty, and storytelling, we&rsquo;d love to meet you. Please submit your resume, portfolio or social links, and a brief intro explaining why you&rsquo;re a great fit for Skin Gym to hello@skingymco.com.Job Type: Full-timePay: $20.00 - $24.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Social Media Coordinator

Heluna Health

<div>Community Health Project Los Angeles (CHPLA) is a program of Heluna Health. CHPLA&rsquo;s mission is to improve the health and wellbeing of people affected by substance use in Los Angeles, to increase access to health care, empower people to protect themselves, and educate each other to reduce harm in our communities. CHPLA combines direct services, advocacy, outreach, education, and research collaborations to fulfill this mission. Community Health Project Los Angeles was founded in 1992.

Law Enforcement Assisted Diversion (LEAD) is a community-based diversion approach with the goals of improving public safety, and reducing unnecessary justice system involvement of people who participate in the program. In a LEAD program, law enforcement officers exercise discretionary authority at point of contact to divert individuals to a community-based, harm-reduction intervention for law violations driven by unmet behavioral health needs. In lieu of the traditional criminal justice system cycle - booking, detention, prosecution, conviction, incarceration - individuals are instead referred into a trauma-informed, harm reduction intensive case-management program where the individual receives a wide range of support services. Prosecutors and law enforcement work closely with case managers to ensure that all contacts with LEAD participants going forward, including new criminal prosecutions for other offenses, are coordinated with the service plan for the participant to maximize the opportunity to achieve behavioral change. There are certain core principles to LEAD that are essential to achieve transformative outcomes. These include LEAD&rsquo;s harm reduction/Housing First framework, which requires a focus on individual and community wellness, rather than an exclusive focus on sobriety; and police officers and sergeants involvement as meaningful and positive meaningful partners in program design and operations.

The LEAD Case Manager reports to the CHPLA&rsquo;s Program Manager and Clinical Supervisor. The Case Manager position will provide field based intensive case management services to participants of CHPLA harm reduction programming. The Case Manager will provide direct services to assigned participants (approximately 20 case load), and coordinate care by meeting with participants regularly, assessing needs and facilitating access to appropriate resources. The Case Manager must develop and maintain positive collaborative relationships with community partners, and other service providers in order to best serve their participants.

This is a full time, benefitted position (40 hours per week).

Employment is provided by Heluna Health.

 The pay rate for this position is $29.25 per hour.

 ESSENTIAL FUNCTIONS

 Provided care from a truly harm reduction, nonjudgmental, participant-centered, and low-threshold approach.
<ul>
<li>The Case Manager will be enrolling participants assigned to their caseload and meeting with them regularly to establish a working relationship, assess needs, and link to services and care.</li>
<li>At time of intake, assess and address immediate needs of client including need for medical care, shelter, food, clothing, and harm reduction services/supplies.</li>
<li>Assess ongoing client needs in regards to substance use, mental health, medical care, housing, and employment to determine specific service needs.</li>
<li>Assist participants in identifying appropriate housing/shelter and maintaining occupancy.</li>
<li>Develop and implement with client individualized initial assessments and care plans, which addresses client needs and goals including shelter, food, clothing, health care, substance use treatment or harm reduction strategies, education/training and employment resources.</li>
<li>Update assessments and care plans quarterly to reflect client&rsquo;s progress towards or attainment of articulated goals and the emergence of client needs; assist the client in developing their own autonomy.</li>
<li>Develop and maintain positive, collaborative relationship with community partners and other service providers including substance use treatment/MAT providers, mental health providers, housing resources, and primary healthcare, LA prosecutors and LAPD.</li>
<li>Educate participants on the range services available to them through CHPLA and partnered providers, including CHPLA Empowerment Program, SSP and MAT services, behavioral and health care services, budgeting, job assistance, overdose prevention, and legal assistance.</li>
<li>Complete documentation in a timely basis. Enter data into CHAMP system within 24-48 hours of client contact. Submit incident reports within 24 hours of incident.</li>
<li>Adhere to all contractually mandated guidelines and timeframes related to charting, assessment, contact, and documentation.</li>
<li>Provide structured Intensive Case Management Services consistent with harm reduction and Housing First principles.</li>
<li>Using all available tools, maintain contact with participants while enrolled in LEAD Program and be able to relay contact, attempted contact, and relevant status updates to management.</li>
<li>Assist participants in gaining entry into service programs. Assist participants in scheduling, attending, and keeping appointments, including providing transportation to and from appointments.</li>
<li>Take all appropriate and necessary actions to link participants in to care or services outlined by their needs and goals and support them in continuous engagement in services obtained.</li>
<li>Identify gaps and barriers in available community resources and advocate on behalf of participants with providers to navigate these barriers and successfully enroll client to receive services.</li>
<li>Support participants in the permanent support housing process by utilizing housing vouchers and resources such as HACLA, LAHSA, and Brilliant Corners.</li>
<li>Support participants with basic needs, utility and rental assistance, and housing resources to maintain permanent supportive housing.</li>
<li>Accompany participants to court or legal hearings to support and advocate on their behalf. With clinical support, write letters to court, to provide proof of engagement in LEAD program.</li>
<li>Accompany client to appointments and advocate for the client with a wide variety of other service providers.</li>
<li>Attend regular case conference meetings, weekly supervision, all staff meetings, and other required meetings.</li>
<li>Develop and maintain client files and other necessary reporting for assigned caseload according to contract requirements.</li>
<li>Participate in the upkeep and daily office operations, receiving and organizing of participants supplies, and assembly of participants supplies to be distributed from office space and in the field.</li>
<li>Supervise client drop-in center weekly as assigned.</li>
<li>Other duties as assigned by the Director of Client Services</li></ul> 


JOB QUALIFICATIONS

Education/Experience

 High school diploma or equivalent required, Bachelor&rsquo;s degree preferred.
<ul>
<li>Experience linking people to housing, health care, entitlements, and treatment preferred.</li>
<li>Experience or fieldwork serving people who use drugs, people at-risk for overdose, and/or vulnerable populations.</li>
<li>Experience writing curricula preferred.</li>
</ul>
Certificates/Licenses/Clearances
<ul>
<li>A valid California driver&rsquo;s license, proof of vehicle insurance, and reliable transportation or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions</li>
<li>Successfully background check clearance.</li>
</ul>
Other Skills, Knowledge, and Abilities

 Written and spoken proficiency in Spanish preferred.
<ul>
<li>Understanding of substance use and harm reduction strategies.</li>
<li>Demonstrated passion for serving the chronically homeless population with co-occurring disorders.</li>
<li>Understanding and willingness to take a harm reduction approach</li>
<li>Able to maintain composure and clear judgement under high stress situations, high demands, and witness to acute medical and mental health crisis.</li>
<li>Proficient with Microsoft Office applications (Word, Outlook,); high level of initiative and willingness to stay current with technology required to complete work assignments.</li>
<li>Ability to prioritize and self-manage workload and activities in order to complete tasks in a timely and efficient manner.</li>
<li>Dependable, able to work under pressure, receptive to change, willingness to learn, with a cooperative and positive approach to problem solving.</li>
<li>Ability to establish and maintain effective working relationships with staff, participants, and outside contacts from a wide variety of ethnic, socioeconomic, and cultural backgrounds; effective tact and diplomacy skills.</li>
<li>Basic clerical skills, including typing, ability to proof read own work; good grammar and spelling skills.</li>
<li>Flexible team player.</li>
<li>Excellent attention to detail.</li>
<li>Ability to work very independently and seek supervision when appropriate.</li>
<li>Ability to set boundaries, resolves conflict, and de-escalates issues.</li>
<li>Willingness to utilize own vehicle or company vehicle to conduct business and provide transportation for participants.</li></ul> 


PHYSICAL DEMANDS
<ul>
<li>Stand Frequently</li>
<li>Walk Frequently</li>
<li>Sit Frequently</li>
<li>Handling / Fingering Occasionally</li>
<li>Reach Outward Occasionally</li>
<li>Reach Above Shoulder Occasionally</li>
<li>Climb, Crawl, Kneel, Bend Occasionally</li>
<li>Lift / Carry Occasionally - Up to 50 lbs</li>
<li>Push/Pull Occasionally - Up to 50 lbs</li>
<li>See Constantly</li>
<li>Taste/ Smell Not Applicable</li>
</ul>
KEY
<ul>
<li>Not Applicable Not required for essential functions</li>
<li>Occasionally (0 - 2 hrs/day)</li>
<li>Frequently (2 - 5 hrs/day)</li>
<li>Constantly (5+ hrs/day)</li></ul> 


WORK ENVIRONMENT

 Both office and community setting. Will be necessary to travel throughout Los Angeles for participant care, participant transports and trainings. Field work takes place in a variety of setting including encampments, hospitals, shelters, courthouse, community settings. Agency vehicles are available, but work may require use of personal vehicle at times. 


APPLICATION PROCEDURES

Interested candidates must submit a resume for consideration.

Candidates with lived experience are encouraged to apply.

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Case Manager (CHPLA)

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