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account management specialist

compliance manager

Qiddiya Investment Company

<div>Role Overview:
The organization is a flagship gigaproject under Saudi Arabia&rsquo;s Vision 2030 initiative, aiming to create a world-class entertainment, cultural and lifestyle destination. As a multibillion-dollar project, it will encompass vast infrastructure development, hospitality, retail and service sectors, requiring robust procurement compliance management.
The Manager &ndash; Policies and Processes is responsible for developing and maintaining standardized procurement policies and processes to enhance efficiency, compliance, and alignment with organizational goals. This role ensures governance structures are in place, drives process improvement initiatives, and supports strategic decision-making through data insights. The role also oversees the effective communication, implementation, and training on new policies and processes across the organization. 
Requirements 
Key Responsibilities:
1. Policy &amp; Process Development<ul><li>Assist in the creation, review, and standardization of procurement policies, procedures, and processes to ensure alignment with strategic goals.</li><li>Help to establish governance frameworks for policy approval, updates, and enforcement.</li><li>Identify and address gaps in existing processes, leveraging data analytics and best practices.</li><li>Use data insights to identify areas for process improvement and recommend innovative solutions.</li><li>Monitor the impact of policy and process changes on operational efficiency and compliance.</li></ul>
2. Compliance &amp; Governance
<ul><li>Support the completion of audits and reviews to ensure compliance with established policies and processes.</li><li>Drive the implementation of standardized policies through effective communication and training programs.</li><li>Collaborate with internal teams to ensure policy compliance and adherence to organizational objectives.</li></ul>
3. Team Management and Development<ul><li>Work closely with Learning &amp; Development teams to design and deliver targeted training programs on standardized policies and processes.</li><li>Foster a collaborative and high-performance culture within the team.</li></ul>
Qualifications:<ul><li>9+ years of experience in policy governance, process management, or similar roles, ideally in large-scale projects such as construction, real estate, or urban development.</li><li>Bachelor&rsquo;s or Master&rsquo;s degree in Supply Chain Management, Engineering, Quantity Surveying, Construction Project Management, Business, or related fields.
</li><li>Preferred: CIPS (Chartered Institute of Procurement &amp; Supply), CPSM (Certified Professional in Supply Management), or CSCP (Certified Supply Chain Professional).</li><li>Strong analytical skills with the ability to identify process gaps and propose solutions.</li><li>Experience of working in cross-collaborative environments and ensuring differing goals d needs align with overarching organizational strategy.</li><li>Fluency in English is required, with proficiency in Arabic highly desirable.</li><li>Understanding of the local cultural and business landscape in Saudi Arabia through work experience in the region preferred.</li></ul></div>

Manager - Policies and Processes

Sandoz

<div>
 
 Major Accountabilities
 
 
 
 
 Compliance Responsibilities
 
 
 
 <ul>
 <li>
 Establish compliance standards based on internal policies such as the Code of Ethics, Conflict of Interest requirements, Sandoz Global Policy for External Professional Interactions, and the Third‑Party Risk Management framework and on applicable law and regulations including but not limited to industry codes
 </li>
 <li>
 Establish processes and SOPs, covering all promotional/non-promotional activities including promotional/non-promotional materials, interactions with HCPs, grants, gifts and event.
 </li>
 <li>
 Ensure compliance training for local organization.
 </li>
 <li>
 Monitor the e-learning mandatory trainings.
 </li>
 <li>
 Conduct compliance risk assessments.
 </li>
 <li>
 Drive a strong culture of integrity, promoting ethical behaviour, speak‑up culture, and awareness of compliance expectations across the organization
 </li>
 <li>
 Ensure document retention and archiving practices meet internal and external requirements for inspections and audits
 </li>
 <li>
 Support investigations and incident management, including documentation, root cause analysis, and remediation actions in case of potential misconduct, breaches, or compliance concerns.
 </li>
 <li>
 Perform monitoring and auditing activities, including spot checks, transactional reviews, event assessments, and sampling of high‑risk processes to ensure policy adherence
 
 
 </li>
 </ul>
 
 Legal Responsibilities
 
 
 
 
 Corporate Governance
 
 
 
 <ul>
 <li>
 Ensure the company&rsquo;s corporate governance activities comply with local laws, regulatory requirements, and global Sandoz governance standards.
 </li>
 <li>
 Maintain and update corporate documents (e.g., commercial registry records, signatory matrices, power of attorney structures).
 </li>
 <li>
 Support coordination and preparation of board and shareholder resolutions, filings, regulatory submissions, and annual renewal requirements.
 
 
 </li>
 </ul>
 
 Contract Management
 
 
 
 <ul>
 <li>
 Oversee end-to-end contract lifecycle management, including drafting, reviewing, and negotiating agreements.
 </li>
 <li>
 Ensure contracts are aligned with global templates, approval workflows, and delegation of authority requirements.
 </li>
 <li>
 Provide guidance on contract compliance, risks, and mitigation actions.
 
 
 </li>
 </ul>
 
 Legal Advisory Support
 
 
 
 <ul>
 <li>
 Provide legal advice on matters affecting business operations, including regulatory law, commercial law, anti-bribery/anti-corruption laws, data protection, and competition law.
 </li>
 <li>
 Advise internal teams on interpretation of local legislation, corporate policies, and global processes.
 </li>
 <li>
 Collaborate with global and regional legal teams to ensure alignment with Sandoz legal standards and to implement new global requirements locally.
 </li>
 <li>
 Support the business in responding to legal queries, risk assessments, product-related issues, and interactions with government authorities where required.
 
 
 </li>
 </ul>
 
 Key Performance Indicators
 
 
 
 <ul>
 <li>
 All local compliance standards established for the countries are aligned with local regulations/standards and company policies. Documentation of this alignment is available.
 </li>
 <li>
 Local processes and SOPs for relevant policies are established and implemented
 </li>
 <li>
 All associates are trained on legal and compliance related policies and SOPs.
 </li>
 <li>
 Annual (e)-Training and (e)-Certification completion targets are reached
 </li>
 <li>
 Compliance-related risk assessment conducted
 </li>
 <li>
 Monitoring: self-assessment conducted and remediation plan developed (if necessary)
 </li>
 <li>
 Contracting activities delivered on time with minimal legal risks and high adherence to global legal standards.
 </li>
 <li>
 Corporate governance filings and documentation completed accurately and within statutory deadlines.
 </li>
 <li>
 Quality and timeliness of legal support provided to the business.
 
 
 </li>
 </ul>
 
 Minimum Requirements
 
 
 
 <ul>
 <li>
 Law degree from a recognized university.
 </li>
 <li>
 Minimum 5 years of regional experience in legal and compliance roles.
 </li>
 <li>
 Fluency in English and Arabic (spoken and written).
 </li>
 <li>
 Previous experience in the pharmaceutical industry is required, particularly in compliance-related roles.
 </li>
 <li>
 Strong understanding of compliance frameworks, industry codes, anti‑bribery laws, and corporate governance principles.
 </li>
 <li>
 Structured, organized, and able to manage multiple priorities in a fast‑paced environment.
 </li>
 <li>
 Strong project management skills, with the ability to plan, execute, and monitor tasks and initiatives across different functions.
 </li>
 <li>
 Ability to work cross‑functionally and support stakeholders in a matrix organization.
 </li>
 <li>
 Strong analytical skills, attention to detail, and ability to assess and manage risk.
 </li>
 <li>
 Excellent communication skills with the ability to convey complex requirements in a clear and practical manner.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Business Networking.
 </li>
 <li>
 Business Partners.
 </li>
 <li>
 Calls Handling.
 </li>
 <li>
 Contract Management.
 </li>
 <li>
 Curiosity.
 </li>
 <li>
 Decision Making Skills.
 </li>
 <li>
 Finance.
 </li>
 <li>
 Law (Legal System).
 </li>
 <li>
 Litigation (Law).
 </li>
 <li>
 Microsoft Office.
 </li>
 <li>
 Proactivity.
 </li>
 <li>
 Quality Control.
 
 
 </li>
 </ul>
 
 Languages
 
 
 
 <ul>
 <li>
 English &amp; Arabic
 
 
 </li>
 </ul>
 Why Sandoz?
 
 
 Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!
 
 
 With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.
 
 
 Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!
 
 
 Join us!
 
 
 
 Commitment To Diversity &amp; Inclusion
 
 
 
 We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
 
 
 
 #Sandoz
 
</div>

Legal & Compliance Counsel GCC

AtkinsRéalis

<div><h2 class="jobSectionHeader">Overview</h2>
The Materials SME will serve as the technical authority for all construction materials, quality compliance, testing, and material engineering matters associated with the Clients. The role is responsible for ensuring that all materials utilized throughout the project meet contract specifications, client requirements, international standards, and long-term durability requirements for bridge and transportation infrastructure assets.<h2 class="jobSectionHeader">
Your role</h2>
Technical Leadership &amp; Subject Matter Expertise<ul><li>
Act as the principal Materials Engineering authority for the Projects.</li><li>
Provide specialist technical advice to project management, engineering, construction, quality, and commercial teams.</li><li>
Establish project material compliance strategies and quality management requirements.</li><li>
Review and approve material specifications, material submittals, testing requirements, and quality procedures.</li><li>
Lead resolution of complex material-related technical issues throughout project execution.</li><li>
Ensure compliance with clients needs, MOTLS, Saudi standards, and international best practices.</li></ul>
Bridge Structures<ul><li>
High-performance structural concrete.</li><li>
Reinforced concrete bridge elements.</li><li>
Post-tensioning systems and grouting materials.</li><li>
Structural steel bridges and fabricated steel components.</li><li>
Bearings and expansion joint systems.</li><li>
Protective coatings and corrosion protection systems.</li><li>
Precast bridge components.</li><li>
Waterproofing systems.</li></ul>
Transportation Infrastructure<ul><li>
Asphalt pavements.</li><li>
Aggregate base and subbase materials.</li><li>
Roadway concrete pavements.</li><li>
Retaining wall materials.</li><li>
Drainage and utility infrastructure materials.</li><li>
Geosynthetics and geotechnical products.</li><li>
Highway safety barrier systems.</li><li>
Specialty bridge construction materials.</li></ul>
Material Approval &amp; Compliance Management<ul><li>
Review contractor material submittals and technical compliance documentation.</li><li>
Ensure all materials conform to project durability and performance requirements.</li><li>
Develop material approval workflows and compliance tracking processes.</li><li>
Support procurement teams in technical material evaluations.</li></ul>
Testing &amp; Laboratory Oversight<ul><li>
Establish project-wide material testing requirements and quality assurance protocols.</li><li>
Review and approve testing plans and laboratory procedures.</li><li>
Assess laboratory performance and ensure compliance with project standards.</li><li>
Review and validate test results and compliance records.</li></ul>
Durability &amp; Asset Performance Management<ul><li>
Ensure material selections support the long-term performance of bridge and infrastructure assets.</li><li>
Review durability design requirements and recommend enhancements where appropriate.</li><li>
Support lifecycle cost optimization through material engineering solutions.</li></ul>
Construction Quality Assurance<ul><li>
Provide technical support during material installation and construction activities.</li><li>
Review material inspection records and quality documentation.</li><li>
Support Resident Engineers, Material Inspectors, and QA/QC teams on technical compliance matters.</li><li>
Participate in audits, surveillance activities, and quality reviews.</li><li>
Investigate material non-conformances and approve corrective action strategies.</li></ul>
Structural Concrete &amp; Steel Expertise<ul><li>
Concrete Engineering</li><li>
Review and approve concrete mix designs.</li><li>
Monitor production, transportation, placement, curing, and testing procedures.</li><li>
Assess high-strength and specialty concrete applications.</li><li>
Ensure compliance with bridge-specific concrete performance requirements.</li><li>
Structural Steel Engineering</li><li>
Review fabrication procedures and steel material certifications.</li><li>
Assess welding materials, coating systems, and corrosion protection requirements.</li><li>
Verify compliance with project requirements for bridge steelwork and fabricated components.</li><li>
Support inspections and factory acceptance testing.</li></ul>
Procurement &amp; Supplier Qualification<ul><li>
Evaluate material suppliers, manufacturers, and production facilities.</li><li>
Participate in supplier audits and factory inspections.</li><li>
Assess alternative material proposals and value-engineering opportunities.</li><li>
Ensure supply chain compliance with specified quality standards.</li><li>
Review source approvals and manufacturing capabilities.</li></ul>
Risk Management<ul><li>
Develop mitigation plans and contingency measures.</li><li>
Advise leadership on material risks impacting project schedule, cost, or quality.</li><li>
Participate in project risk workshops and technical reviews.</li></ul>
Health, Safety &amp; Environmental Compliance<ul><li>
Ensure material selection and usage align with project HSE requirements.</li><li>
Promote environmental sustainability in material sourcing and utilization.</li><li>
Support implementation of sustainable construction practices.</li><li>
Ensure compliance with environmental regulations and project sustainability objectives.</li><li>
Participate in safety reviews relating to material handling, storage, and testing.</li></ul><h2 class="jobSectionHeader">
About you</h2>
Qualifications<ul><li>
Bachelor's Degree in Civil Engineering, Materials Engineering, Construction Materials, or a related discipline.</li><li>
Master's Degree in Materials Engineering, Structural Engineering, or Construction Technology is highly desirable.</li><li>
Professional Engineer (PE), Chartered Engineer (CEng), or equivalent certification preferred.</li><li>
Membership of recognized professional institutions such as ICE, ASCE, CIHT, ACI, or IStructE is advantageous.</li></ul>
Experience Requirements<ul><li>
Minimum 15 years of professional experience in materials engineering and quality management.</li><li>
Minimum 10 years of experience on major bridge and transportation infrastructure projects.</li><li>
Significant experience overseeing material compliance for projects exceeding USD 250 million.</li><li>
Previous GCC and Saudi Arabia project experience is highly desirable.</li><li>
Experience working within PMC, consultant, client, or major contractor organizations is preferred.</li></ul>
Key Skills<ul><li>
Expert technical knowledge of bridge and infrastructure materials.</li><li>
Strong analytical and problem-solving capabilities.</li><li>
Material specification and approval expertise.</li><li>
Durability and lifecycle performance assessment.</li><li>
Quality assurance and compliance management.</li><li>
Supplier evaluation and technical auditing.</li><li>
Excellent report writing and presentation skills.</li><li>
Strong stakeholder engagement and technical leadership abilities.</li></ul>
Behavioral Competencies<ul><li>
Strong technical authority and leadership presence.</li><li>
Detail-oriented with exceptional quality focus.</li><li>
Strategic and solutions-driven mindset.</li><li>
High professional integrity and accountability.</li><li>
Ability to influence multidisciplinary project teams.</li><li>
Strong communication and mentoring skills.</li><li>
Commitment to innovation, safety, and continuous improvement.</li></ul><h2 class="jobSectionHeader">
Rewards &amp; benefits</h2>
Explore the rewards and benefits that help you thrive &ndash; at every stage of your life and your career.
This includes:<ul><li>
Tax-free salary.</li><li>
Life insurance coverage.</li><li>
Medical insurance.</li><li>
Annual leave balance.</li><li>
Company gratuity scheme.</li><li>
Discretionary bonus program.</li><li>
Annual flight contribution.</li><li>
Transportation &amp; housing allowances.</li><li>
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</li></ul>
Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.<h2 class="jobSectionHeader">
About AtkinsR&eacute;alis</h2>
We're AtkinsR&eacute;alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.</div>

Materials SME - Roads & Bridges

Müller's Solutions

<div>
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Manage data processes to guarantee the accuracy, consistency, and accessibility of information throughout the organization
 </li>
 <li>
 Track data health and performance indicators to spot opportunities for enhancement
 </li>
 <li>
 Ensure adherence to data privacy laws and security protocols
 </li>
 <li>
 Assist clients in developing comprehensive data strategies, encompassing data architecture, quality assurance, and governance frameworks
 </li>
 <li>
 Ensure data compliance with both local and international regulations
 </li>
 <li>
 Capable of establishing overarching frameworks for the execution of these programs, which includes identifying business requirements,
 </li>
 <li>
 tracking the advancement of these initiatives, and providing recommendations for improvements
 </li>
 <li>
 Competent in conducting assessments of data management compliance and producing reports on the findings
 </li>
 <li>
 Create and uphold a data catalog along with data value realization plans, while overseeing their execution
 </li>
 <li>
 Oversee the development and implementation of plans related to business intelligence and analytics, reference and master data management, data architecture and modeling, document and content management, as well as data operations
 </li>
 <li>
 Design a template for the data catalog, which includes a data dictionary and a business glossary
 </li>
 <li>
 Create relevant templates for data value realization, such as pricing model templates and charging model templates
 </li>
 <li>
 Skilled in developing and modifying data
 </li>
 <li>
 Review artifacts related to data architecture
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Bachelor degree in Business or Information Technology
 
 
 <ul>
 <li>
 Advanced knowledge in data management and governance
 
 
 </li>
 </ul>
 products
 
 
 <ul>
 <li>
 Ability to lead data management team
 </li>
 <li>
 Knowledge of alignment with strategic and operational
 </li>
 <li>
 Knowledge of relevant technical and national controls and
 
 
 </li>
 </ul>
 standards and the ability to apply them
 
 
 <ul>
 <li>
 Good communication and building relationships skills
 </li>
 <li>
 Ability to assess compliance and prepare the required reports
 </li>
 <li>
 Proficiency in statistics, data analysis, and research methods
 
 
 </li>
 </ul>
 Certified Data Management Professional (CDMP)
 
 
 
 Benefits
 
 
 
 Why Join Us:
 
 
 Opportunity to work with a talented and passionate team.
 
 
 Competitive salary and benefits package.
 
 
 Exciting projects and innovative work environment.
</div>

Data Management Consultant

Deloitte

Location
 Riyadh
 
Manager | Risk, Regulatory & Forensic| Regulatory & Financial Risk
 
About Deloitte
 When you work for us, you commit to a career at one of the largest and most prestigious
 professional services firms in the world. We have received numerous awards over the last few years,
 including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &
 Development Excellence Award.
 
Our Purpose
 Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—
 for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights,
 solving complex challenges and unlocking sustainable growth. We inspire our talented professionals
 to deliver outstanding value to clients, providing an exceptional career experience and an inclusive
 and collaborative culture. We contribute to society, building confidence and trust in the markets,
 upholding the integrity of organizations and supporting our communities.
 
Our shared values guide the way we behave to make a positive, enduring impact:
 <ul>
<li>Lead the way</li>
<li>Serve with integrity</li>
<li>Take care of each other</li>
<li>Foster inclusion</li>
<li>Collaborate for measurable impact</li>
</ul>
During your tenure as a Manager, you will demonstrate and develop your capabilities in the
 
following areas: 
1. Framework & Governance: 
<ul>
<li>Update ORM Policy: review and enhance alignment with CMA Prudential Rules (Pillar 2/3).</li>
<li>Risk Taxonomy: Standardize risk categories (Fraud, ICT, Process, Legal) and scoring scales (1</li>
</ul>
5).
 
2. Risk Assessment (RCSA): 
<ul>
<li>Risk Registers: Refresh or create registers for all departments.</li>
<li>Workshops: Conduct sessions with business owners to identify risks and map existing</li>
</ul>
controls.
 <ul>
<li>Heatmaps: Produce visual 5x5 matrices showing Inherent vs. Residual risk levels.</li>
</ul>
3. Monitoring & Metrics (KRI/KCI): 
<ul>
<li>KRI Library: Establish Key Risk Indicators with specific "Red/Amber/Green" thresholds.</li>
<li>KCI Mapping: Define Key Control Indicators to monitor if critical controls are actual working.</li>
</ul>
4. Incident Management (RCA): 
<ul>
<li>Loss Database: Build/update a log for tracking operational losses and "near-misses."</li>
<li>Root Cause Analysis (RCA): Provide a methodology to analyze why major failures occurred</li>
</ul>
and how to fix them.
 
5. Validation (The "Accuracy" Check): 
<ul>
<li>Challenge Sessions: Consultant acts as the 2nd Line to "challenge" and verify that the risk</li>
</ul>
scores provided by departments are realistic.
 <ul>
<li>Control Testing: Sample testing to prove that the controls listed in the registers exist and are</li>
</ul>
effective. A consultant should have an IT background.
 <ul>
<li>Back-testing: Cross-check the registers against the Incident Log to ensure all past failures are</li>
</ul>
now captured as risks.
 
6. Reporting & Training: 
<ul>
<li>Risk Reporting: Create a concise semi-annually operational risk dashboard for the Risk</li>
</ul>
Committee.
 <ul>
<li>Capacity Building: Train staff on how to report incidents and update their own registers</li>
</ul>
moving forward.
 
Leadership Capabilities: 
<ul>
<li>Builds own understanding of our purpose and values; explores opportunities for impact.</li>
<li>Demonstrates strong commitment to personal learning and development; acts as a brand</li>
</ul>
ambassador to help attract top talent.
 <ul>
<li>Understands expectations and demonstrates personal accountability for keeping</li>
</ul>
performance on track.
 <ul>
<li>Actively focuses on developing effective communication and relationship-building skills.</li>
<li>Understands how their daily work contributes to the priorities of the team and the business.</li>
</ul>
Qualifications: 
<ul>
<li>Should have experience working with Operational Risk Systems; familiarity with the</li>
</ul>
BenchMatrix Risk Nucleus System would be an added advantage.
 <ul>
<li>We are looking for candidates with 10–12 years of relevant experience.</li>
<li>Proficiency in Arabic is mandatory.</li>
</ul>

Manager | Risk, Regulatory & Forensic | Regulatory & Financial Risk | KSA

JASARA PMC

<div>Job Summary:
The Senior Electrical Manager is responsible for leading and managing all electrical engineering and construction activities throughout the project lifecycle. This role ensures that electrical systems are designed, installed, tested, and commissioned in accordance with project specifications, quality standards, safety regulations, and budget requirements. The Senior Electrical Manager works closely with multidisciplinary teams, consultants, contractors, and clients to ensure successful project delivery.
Key Responsibilities:<ul><li>
Lead and oversee all electrical engineering and construction activities.</li><li>
Manage electrical design reviews and ensure compliance with local and international codes and standards.</li><li>
Coordinate with project managers, consultants, contractors, and other engineering disciplines.</li><li>
Review and approve electrical drawings, specifications, technical submittals, and material selections.</li><li>
Monitor project schedules, budgets, and resource allocation to ensure timely completion.</li><li>
Ensure compliance with health, safety, environmental, and quality standards.</li><li>
Identify project risks and implement mitigation plans.</li><li>
Supervise testing, commissioning, and handover of electrical systems.</li><li>
Resolve technical issues and provide engineering solutions during project execution.</li><li>
Lead, mentor, and develop electrical engineering teams.</li><li>
Evaluate contractor performance and ensure adherence to contractual obligations.</li><li>
Prepare technical reports, progress updates, and management presentations.</li><li>
Support procurement activities by reviewing technical bids and vendor proposals.</li></ul>
Qualifications:<ul><li>
Bachelor's degree in Electrical Engineering (Master's degree is an advantage).</li><li>
Professional Engineering certification is preferred.</li><li>
PMP certification is an advantage.</li></ul></div>

Senior Electrical Manager

Confidential Government

<div>
 
 
 Summary
 
 
 
 Drives an integrated approach to quality, safety, and customer/beneficiary experience across service operations, ensuring consistent delivery, regulatory compliance, and high satisfaction levels.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and manage quality standards and service delivery frameworks
 </li>
 <li>
 Ensure health, safety, and risk management compliance
 </li>
 <li>
 Monitor service performance and customer experience metrics
 </li>
 <li>
 Lead audits, inspections, and continuous improvement initiatives
 </li>
 <li>
 Analyze feedback and implement corrective and preventive actions (CAPA)
 </li>
 <li>
 Produce performance dashboards and executive reports
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 5&ndash;10 years of experience in quality, operations, or service excellence
 </li>
 <li>
 Experience in service-based or project-based environments
 </li>
 <li>
 Prior exposure to quality management, HSE, or customer experience is required
 </li>
 </ul>
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Engineering, Quality Management, or related field
 </li>
 <li>
 Master&rsquo;s degree is a plus
 </li>
 </ul>
 
 
 
 
 
 Certifications (Preferred)
 
 
 <ul>
 <li>
 ISO 9001 Lead Auditor
 </li>
 <li>
 Six Sigma (Green Belt or Black Belt)
 </li>
 <li>
 NEBOSH / IOSH or equivalent safety certification
 </li>
 <li>
 Certified Quality Manager (CQM) or similar
 </li>
 </ul>
 
 
 
</div>

Quality, Safety & Impact Assurance Manager

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