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asphalt quality control technician

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construction quality control manager

Turner & Townsend Pty Limited

<div><b>Company Description</b><p><br>
Turner &amp; Townsend is a global professional services company with over 22,000 people in more than 60 countries.</p><p>
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people&rsquo;s lives. Working in partnership makes it possible to deliver the world&rsquo;s most impactful projects and programs as we turn challenge into opportunity and complexity into success.</p><p>
Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.</p><p>
We are majority-owned by CBRE Group, Inc., the world&rsquo;s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner &amp; Townsend and CBRE work together to provide clients with the premier program, project and cost management offering in markets around the world.</p><b><br>
Job Description</b><p><br>
<b>
Turner &amp; Townsend</b> are looking for an experienced <b>Senior Cost Control Manager</b> to act as the key day-to-day client interface, delivering cost management services across a large-scale data center program located in Fayetteville, approximately 22 miles South of Atlanta.</p><p>
This role will have a strong emphasis on change management, cost control, and commercial governance, ensuring that all project changes are effectively evaluated, managed, and communicated throughout the construction lifecycle within a fast-paced, high-volume program environment.</p><p>
To be successful in this role you must have strong communication skills and be comfortable operating in a client-facing role. The ideal candidate will be self-motivated, detail-oriented, and experienced in managing complex change processes across multiple stakeholders. In this position, you will provide leadership and direction, embedding and promoting the purpose, values, and vision of Turner &amp; Townsend.<br>
<br>
<br>
<b>Responsibilities:</b></p><ul><li>
Lead and manage change management processes across the program, ensuring all changes are properly identified, evaluated, documented, and approved.</li><li>
Review, evaluate, and negotiate change orders throughout the construction lifecycle, ensuring commercial alignment and cost transparency.</li><li>
Maintain and manage change logs, contingency tracking, and commitment registers, providing clear visibility into cost impacts.</li><li>
Establish and enforce change control procedures and governance frameworks across multiple projects within the campus.</li><li>
Provide detailed cost analysis and recommendations to support client decision-making on change events.</li><li>
Support dispute avoidance and resolution through strong commercial oversight and documentation of changes.</li><li>
Provide cost planning and estimating, including producing and presenting final cost plans.</li><li>
Review and participate with the design team and general contractor in developing cost estimates.</li><li>
Reconcile changes and validate contractor cost data to ensure accuracy and completeness.</li><li>
Communicate with the general contractor and project team to gather updates and support cost reporting.</li><li>
Prepare written comments on contractor submissions, including executive summaries.</li><li>
Coordinate cost inputs from subcontractors, suppliers, and design teams.</li><li>
Inform and help drive construction priorities based on cost and change impact.</li><li>
Work proactively to resolve cost, scope, and scheduling conflicts.</li><li>
Manage cost checks and carry out valuations on complex projects.</li><li>
Lead post-contract cost variance analysis and ensure adherence to change control processes.</li><li>
Prepare funding updates and support value engineering sessions, particularly in response to change drivers.</li><li>
Develop cost plans through design and provide updates at key milestones.</li><li>
Review contractor pricing and support negotiations to ensure fair and commercially sound outcomes.</li><li>
Ensure cost auditing, validation, and reporting processes are consistently applied.</li><li>
Produce monthly cost reports with clear visibility into change activity, risks, and forecast impacts.</li><li>
Support final account closeout, ensuring all changes are fully agreed and reconciled.</li><li>
Maintain cost benchmarking data and program records to support future forecasting and decision-making.</li><li>
Mentor team members and promote best practices in change management and cost control.</li><li>
Manage financial tracking, forecasting, and reporting for commissions.</li><li>
Support internal systems, governance processes, and company delivery methodologies.</li><li>
SOX control responsibilities may be part of this role, which are to be adhered to where applicable.</li></ul><br>
<b>
Qualifications</b><br>
<p></p><ul><li>
Regular onsite presence is required.</li><li>
Bachelor&rsquo;s degree in Quantity Surveying, Construction Management, Engineering, or related field.</li><li>
5&ndash;7+ years of cost management or project controls experience on medium‑ to large‑scale construction programs.</li><li>
Mission‑critical, industrial, or large campus‑scale experience preferred.</li><li>
Consultancy experience strongly preferred.</li><li>
Strong understanding of civil, structural, and MEP construction.</li><li>
Advanced knowledge of budgeting, financial reporting, cost‑control systems, and Earned Value Management (EVM).</li><li>
Proven experience managing full change‑management processes on major construction programs.</li><li>
Strong cost‑focused project controls background, including forecasting and variance analysis.</li><li>
Ability to interpret schedules and assess cost impacts across phases and trades.</li><li>
Expertise in procurement strategy and commercial contract management.</li><li>
RICS accreditation (or progress toward certification) is advantageous.</li><li>
Excellent communication, negotiation, and stakeholder‑management skills.</li><li>
Strong analytical abilities and attention to detail.</li><li>
Proficiency with industry‑standard cost management tools and Microsoft Office.</li></ul><br>
<b>
Additional Information</b><p><br>
<b><i>
*On-site presence and requirements may change depending on our client's needs.</i></b></p><p>
Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.</p><p>
We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.</p><p>
Turner &amp; Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.</p><p>
Please find out more about us at www.turnerandtownsend.com/ and https://www.heery.com/</p><p>
All your information will be kept confidential according to EEO guidelines.</p><div></div><p>
Join our social media conversations for more information about Turner &amp; Townsend and our exciting future projects:</p><p>
Twitter</p><p>
Instagram</p><p>
LinkedIn</p>
<p><i>
It is strictly against Turner &amp; Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner &amp; Townsend will ask candidates to pay a fee at any time.</i></p><p><i>
Any unsolicited resumes/CVs submitted through our website or to Turner &amp; Townsend personal e-mail accounts, are considered property of Turner &amp; Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner &amp; Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.</i></p></div>

Senior Cost Control Manager – Data Center Construction

C.W. Matthews Contracting Co., Inc.

<div><div>CWM is seeking a dedicated and detail-oriented Quality Control (QC) Technician to join our team. The QC Technician will be responsible for performing routine testing of Hot Mix Asphalt (HMA) to ensure compliance with job or agency specifications. This includes assisting with adjustments to plant settings, collecting samples, and supporting mix design development. The QC Technician plays a critical role in maintaining the quality of materials used in paving projects and ensuring adherence to industry standards.</div>
<div>-</div>
<div><b>Essential Duties and Responsibilities:</b></div>
<ul><li>Perform daily QC testing on Hot Mix Asphalt as required by governing agencies and at the discretion of the QC Manager.</li>
<li>Collect samples of materials and asphalt for testing and analysis.</li>
<li>Record and report data collected from tests to ensure accurate tracking and documentation.</li>
<li>Assist in the development and modification of mix designs based on test results and plant production needs.</li>
<li>Conduct stockpile analysis on incoming aggregates and Recycled Asphalt Pavement (RAP) stockpiles as needed to maintain quality control.</li>
<li>Monitor and assist in adjustments to plant settings to ensure proper mix consistency and compliance with specifications.</li>
<li>Ensure all work is in compliance with safety standards, quality control protocols, and regulatory requirements.</li>
<li>Communicate effectively with team members and supervisors to report findings and assist with decision-making.</li>
</ul><div><b>Education and Experience:</b></div>
<ul><li>High school diploma or GED equivalent required.</li>
<li>At least six months of experience in asphalt quality control preferred.</li>
<li>GDOT Asphalt Level I &amp; II training is a plus, but not required.</li>
<li>Basic knowledge of materials, mixing processes, and asphalt quality control.</li>
<li>Basic mathematical skills, including the ability to add, subtract, multiply, divide, calculate percentages, and work with weights.</li>
<li>Ability to read and comprehend technical manuals, use measuring devices, and follow verbal and written instructions.</li>
<li>Must have good penmanship, record-keeping, and basic computer skills.</li>
</ul><div><b>Minimum Skills and Requirements:</b></div>
<ul><li>Ability to perform strenuous work and handle physical tasks.</li>
<li>Ability to work nights and weekends as needed.</li>
<li>Must possess a valid driver&rsquo;s license for the territory of operation.</li>
<li>Ability to communicate effectively over the company radio and with team members.</li>
<li>Ability to work independently and as part of a team to ensure job and project requirements are met.</li>
</ul><div><b>What CWM Offers You:</b></div>
<ul><li>A culture that values opportunity for growth, development, and internal promotion.</li>
<li>Highly competitive base pay.</li>
<li>Comprehensive health benefits, including health, dental, vision, life insurance, and disability programs.</li>
<li>401(k) plan with company contributions.</li>
<li>Paid Holidays and Year-End Bonus.</li>
<li>Child Care Assistance</li>
</ul><div><b>Additional Information:</b> The job involves standing, walking, and performing tasks that may require lifting. Duties may vary based on project requirements and company needs. Occasional work during nights and weekends may be required.</div>
<div></div><div><b>CWM is an Equal Opportunity Employer</b> &ndash; M/F/V/H. Women and minorities are encouraged to apply.</div></div>

Asphalt Quality Control Technician

The Home Depot

<p>Position Purpose:<br/></p><p>The Software Engineer II is responsible for independently developing and assisting in the design of a product that our customers and associates love. As a Software Engineer II, you will be part of a dynamic team with engineers of all experience levels who help each other build and grow technical and leadership skills while creating, deploying, and supporting production applications. In addition, Software Engineer IIs may be involved in configuration, security, resilience, performance tuning and production monitoring.<br/></p><p>Key Responsibilities:<br/></p><p>60% Delivery and Execution - Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions; Documents, reviews and ensures that all quality and change control standards are met; Works with Product Team to ensure user stories that are developer-ready, easy to understand, and testable; Writes custom code or scripts to automate infrastructure, monitoring services, and test cases; Writes custom code or scripts to do destructive testing to ensure adequate resiliency in production; Program configuration/modification and setup activities on large projects using HD approved methodology; Configures commercial off the shelf solutions to align with evolving business needs Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively<br/>20% Learning - Actively seeks ways to grow and be challenged using both formal and informal development channels; Learns through successful and failed experiment when tackling new problems<br/>20% Plans and Aligns - Collaborates with other team members in agile processes; Assists in creating new and better ways for the team to be successful; Relates openly and comfortably with diverse groups of people; Builds partnerships and works collaboratively with others to meet shared objectives<br/></p><p>Direct Manager/Direct Reports:<br/></p><p>This position reports to Software Engineer Manager<br/>This position has 0 Direct Reports<br/></p><p>Travel Requirements:<br/></p><p>No travel required.<br/></p><p>Physical Requirements:<br/></p><p>Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.<br/></p><p>Working Conditions:<br/></p><p>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.<br/></p><p>Minimum Qualifications:<br/></p><p>Must be eighteen years of age or older.<br/>Must be legally permitted to work in the United States.<br/></p><p>Preferred Qualifications:<br/></p><p>3-5 years of relevant work experience<br/>Experience with Java<br/>Experience with GCP<br/>Experience in writing SQL queries against a relational database<br/>Experience in version control systems<br/>Experience in front end technology such as HTML, CSS, and Javascript/Typescript frameworks<br/>Experience in source code version control<br/>Experience in Relational or noSQL database technology<br/>Experience in cloud computing techniques<br/>Experience in CI/CD tools<br/>Experience in microservice-based architecture<br/>Experience with modern debugging and root cause analysis techniques<br/>Exposure to security frameworks for user and services authorization and authentication<br/>Exposure to creating and executing unit, functional, destructive and performance tests<br/></p><p>Minimum Education:<br/></p><p>The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.<br/></p><p>Minimum Years of Work Experience:<br/></p><p>3<br/></p><p>Competencies:<br/></p><p>Global Perspective<br/>Manages Ambiguity<br/>Nimble Learning<br/>Self-Development<br/>Collaborates<br/>Cultivates Innovation<br/>Situational Adaptability<br/>Communicates Effectively<br/>Drives Results<br/>Interpersonal Savvy<br/></p>

Software Engineer II (Remote)

Honeywell

<div><div><div><div><div><div><p><b>ABOUT HONEYWELL
</b></p><p>Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world&rsquo;s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here
</p><p><b>THE BUSINESS UNIT
</b></p><p>Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit click here .
</p><p>Honeywell needs reliable, dedicated subcontractors covering the main trades in key and upcoming areas in sufficient numbers to maintain competitive tension but be able to provide sufficient work to gain their loyalty, providing value engineering ideas, discounts and volumetric rebates, timely completion of scope, good HSE and quality standards, in turn delighting Honeywell and our Customers.
</p><p>This position is an integral part of the Sourcing team. It covers all subcontract-related actions strategically and operationally across all geographies in the Americas. The position works closely with RSMLs, the Global Subcontract Lead, and business stakeholders to deliver value, increase competitive construction &ldquo;Win Rates,&rdquo; and increase productivity.
</p><p>You will report directly to our Global Subcontract Lead and you&rsquo;ll work out of our Atlanta, GA/Charlotte, NC/Houston, TX location on a Hybrid work schedule.</p></div></div></div></div></div></div><p></p>
<br><div><div><div><div><div><div><p><b>YOU MUST HAVE
</b></p><ul><li>Possess detailed knowledge of low voltage electrical contracting experience with a focus on BMS/HVAC/Fire/Security/Energy installations
</li><li>Must have EPC background and SubK experience in BMS/HVAC/Fire/Security/Energy
</li><li>5-8 years of business experience preferred, EPC working experience must have, as well as Low voltage, electrical commercial contracting experience and/or estimation experience with a focus on BMS/HVAC/Fire/Security/Energy
</li>Proven track record that includes working collaboratively with supply teams and Engineering/Technical individuals regarding management of statement of work requirements and subcontractor deliverables<br>
<li>
</li></ul><p></p><p><b>\WE VALUE
</b></p><ul><li>Strong communication skills &ndash; verbal and written, ability to communicate effectively to varied audiences (cross-cultural)
</li><li>Strong leadership skills
</li><li>Bachelor&rsquo;s Degree or University diploma &ndash; technical degree preferred
</li><li>Self-motivated, able to perform the role with minimal supervision, taking ownership and demonstrating a sense of urgency
</li><li>Demonstrated proficiency in English both written and verbal. Other language requirements as applicable
</li><li>Able to manage multiple priorities in a dynamic environment
</li><li>Ability to establish and maintain strong relationships with internal customers and Honeywell subcontractors to meet or exceed business objectives.
</li><li>Proven experience in subcontractor negotiations, comprehensive understanding of commercial terms and conditions related to procurement of goods and services, and supply contracts
</li>Preferred: Six Sigma green belt, CIPS, CPM, Lean, APICS<br>
<li>
</li></ul><p></p><p><b>BENEFITS OF WORKING FOR HONEYWELL
</b><br>
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
<br>
<br>
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
</p><p><i>Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity : </i>click here</p></div></div></div></div></div></div>
<br><div><div><div><div><div><div><div><div><div><ul><li>Establish and implement subcontract price and costing strategies.
</li><li>Support the development of cost estimates during the proposal phase.
</li><li>Provide quantitative and qualitative information related to the position&rsquo;s scope and job impact. If not applicable, indicate N/A.
</li><li>Support development of SubK strategies for the Americas region
</li><li>Support implementation of Standard Subcontractor Pricing</li></ul></div></div></div></div></div></div></div></div></div>
<br><div>Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments &ndash; powered by our Honeywell Forge software &ndash; that help make the world smarter, safer and more sustainable.</div>

Install COE Principal - Americas

MasTec Communications Group

<div>Overview:
<div>
At MasTec Communications Group we build for the future. Yours and ours.</div><div></div><div><br>
MasTec is seeking a skilled <b>HVAC/Telecom Technician</b> to join our team. The technician is responsible for performing field service maintenance, remedial, and emergency repair on telecommunication and data centers, relating to HVAC equipment.</div>
Responsibilities:
<ul><li>Maintaining commercial cooling systems on cell tower cooling units (Diagnosing, troubleshooting, repairing, or installing and replacing components of entire systems)</li><li>
Performing additional maintenance or upgrades on out-of-season equipment</li><li>
Ability to demonstrate competency with installation and diagnostics to ensure the completion of services at a professional level</li><li>
Replace or install forced air heating and air conditioning systems</li><li>
Replace or install complete hydronic heating systems or refrigeration equipment</li><li>
Install or replace duct systems in telecommunication shelters</li><li>
Test electrical circuits and components for continuity, using electrical test equipment</li><li>
Test pipe or tubing joints and connections for leaks using a pressure gauge or soap-and-water solution</li><li>
Layout and connect the electrical wiring between the controls and equipment according to the wiring diagram</li><li>
Troubleshoot low-voltage control systems</li><li>
Understanding of underground gas monitoring systems (AKA, Sierra 2400, Sierra 2450, Quest control systems)</li><li>
Complete all necessary safety and technical training</li><li>
Maintain safe work practices</li></ul>
Qualifications:
<p>
About You:</p><ul><li>
Prior experience with underground CEV (Controlled Environment Vault) (Preferred)</li><li>
Able to read and understand electrical ladder schematics</li><li>
Basic plumbing knowledge of sump pumps</li><li>
Possess strong knowledge of pumps, dry coolers, and cooling towers</li><li>
Must have a valid driver&rsquo;s license with an acceptable driving record</li><li>
Knowledge of HVAC codes and their proper application</li><li>
Must be able to communicate effectively both verbally and by email</li><li>
Must have the ability to be on call and travel extensively for work when needed, is highly preferred</li><li>
Extensive daily travel with an independent work structure</li><li>
Able to work solo for long periods of time and with a project team</li><li>
Universal refrigerant card (including 410a) EPA 608, types 1, 2, and 3</li><li>
PC skills with emphasis on Microsoft and internet products</li><li>
Understanding of telecommunications and data processing operations</li><li>
Compliance with FCC/FAA/EPA/OSHA regulations</li><li>
Ability to read and understand general job-related documents</li><li>
Previous construction and/or construction industry experience (Preferred)</li><li>
You can travel M-F, and on the weekends as needed</li></ul><div>
Compensation of $15-$32 per hour, based on the experience.</div><div></div><div><br>
Hard work pays off. See what you&rsquo;ll get for your effort:</div><div></div><div><br>
Financial Security</div><ul><li>
401(k) with company match</li><li>
Employee Stock Purchase Plan (ESPP)</li><li>
Life insurance</li><li>
Short-term and Long-term disability</li></ul><div>
Health and Wellness</div><ul><li>
Medical, dental and vision insurance</li><li>
Dependent care and medical flexible spending accounts</li><li>
Employee Assistance Program (EAP)</li></ul><div>
Work/Life Balance</div><ul><li>
Paid time off</li><li>
Paid holidays</li><li>
Family and medical leave</li><li>
Paid sick time</li></ul><div><div>
Additional details:</div><ul><li>
Training is provided</li><li>
Hotel, per diem, and transportation are provided</li><li>
Opportunities to advance from within</li></ul><div>
Employee Referral Program</div></div><div></div><div><div><br>
Refer someone who delivers excellence just like you and receive a $1,000 incentive for a referral that becomes a permanent hire!</div></div><div></div><div><div><br>
We meet your commitment with competitive pay and benefits. If this sounds like you, let&rsquo;s talk. Build your career with MasTec!</div></div><div></div><div><div><i><br>
MasTec, Inc. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, genetic information, military status or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.</i></div></div><div></div><div><div><br>
#MasTecJobs #MasTecCareers #BeSuccessfulWithUs #IAmMasTec #WeAreMasTec #MasTecFamily #MasTecCommunicationsGroup #MasTecCommunicationsCareers #HotJobs</div></div></div>

HVAC Technician - Telecom Shelter

<div>
 Req181248
 <br/>
 <br/>
 <strong>
  Position Purpose
  <br/>
  <br/>
 </strong>
 The Major Incident Manager role operates as a full-scope Incident Manager, executing the same responsibilities and meeting the same performance expectations as other members of the team. As our organization has significantly expanded its operational scope&mdash;resulting in a four- to fivefold increase in incident volume and the added responsibility of tracking all business-impacting incidents, this role has become critical to maintaining program effectiveness. This model depends on experienced leadership to scale successfully. In addition to these core responsibilities, this resource will serve as Program Manager for Enterprise Problem SME efforts, owning the tracking and coordination of all Major Incident Problem Records, and acts as the designated secondary lead for Major Incident BPMs. Their contributions are essential to sustaining operational continuity and delivering against leadership expectations for this expanded program.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   25% Support &amp; Enablement:
  </li>
  <li>
   Participates in advanced troubleshooting and drives resolution
  </li>
  <li>
   Interfaces with business stakeholders and IT teams to elicit problem details
  </li>
  <li>
   Addresses technical issues both synchronously and asynchronously; escalates accordingly
  </li>
  <li>
   30% Delivery &amp; Execution:
  </li>
  <li>
   Provides after hours, overnight, and weekend on-call support
  </li>
  <li>
   Documents, reviews and ensures that all quality and change control standards are met
  </li>
  <li>
   Provides advanced support for VP level and above
  </li>
  <li>
   Partners with other teams to consult, provide technical expertise, and assist in resolving high level technical issues; engages with IT project and product teams as needed at a SME level; engages other teams to fix at root cause level when appropriate
  </li>
  <li>
   Develops requirements and specifications for project and product lifecycles
  </li>
  <li>
   Identifies diagnostic utilities to aid in troubleshooting
  </li>
  <li>
   Researches and drive the implementation of software updates, drivers, and knowledge bases to aid in problem resolution
  </li>
  <li>
   Engages vendors as needed to resolve or proactively remediate issues; maintains and nurtures relationships with software vendor
  </li>
  <li>
   Identifies process and systems improvements that drive quality within the team
  </li>
  <li>
   Acts as a role model for maintaining relationships with site leadership
  </li>
  <li>
  </li>
  <li>
   5% Administration &amp; Operations:
  </li>
  <li>
   Reviews and analyzes reports on call volume, quality, etc. and makes decisions accordingly
  </li>
  <li>
   Evaluates documented resolutions and analyzes trends to prevent future problems
  </li>
  <li>
   40% Learning:
  </li>
  <li>
   Produces and updates content for knowledge base articles and training for product support team
  </li>
  <li>
   Guides the communication of troubleshooting approaches and methods across IT functions; serves as a resource for more junior team members on how to approach or complete this task
  </li>
  <li>
   Sets standards in call handling and problem resolution best practices; serves as a resource for more junior team members on how to approach or complete this task
  </li>
  <li>
   Analyze information to determine areas for further training and coaching
  </li>
  <li>
   Researches and incorporates pertinent product update information in alignment with current trends
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Direct Manager/Direct Reports
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Typically reports to the Product Support Manager or Sr. Manager.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Travel Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Typically requires overnight travel less than 10% of the time.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Conditions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be eighteen years of age or older.
  </li>
  <li>
   Must be legally permitted to work in the United States.
  </li>
  <li>
   Must be legally permitted to work in the United States
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3-5 years of Incident Manager experience (not incident response)
  </li>
  <li>
   Deep understanding and working knowledge of ITIL
  </li>
  <li>
   Advanced level of Problem Record Management
  </li>
  <li>
   Working understanding of Optic
  </li>
  <li>
   Highly proficient in- Teams, Slack, Gemini, Copilot, PagerDuty, Tableau and the MS office suite
  </li>
  <li>
   Minimum Education:
  </li>
  <li>
   The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   No additional education
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Years Of Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Years Of Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   No additional years of experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Leadership Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   None
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Leadership Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   None
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Certifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   None
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Being Resilient: Rebounding from setbacks and adversity when facing difficult situations
  </li>
  <li>
   Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
  </li>
  <li>
   Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
  </li>
  <li>
   Customer Focus: Building strong customer relationships and delivering customer-centric solutions
  </li>
  <li>
   Decision Quality: Making good and timely decisions that keep the organization moving forward
  </li>
  <li>
   Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
  </li>
  <li>
   Manages Conflict: Handling conflict situations effectively, with a minimum of noise
  </li>
  <li>
   Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
  </li>
  <li>
   Resourcefulness: Securing and deploying resources effectively and efficiently
  </li>
  <li>
   Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
   <br/>
   <br/>
  </li>
 </ul>
 Apply End Date: 07/24/2026
</div>


Major Incident Manager (Remote)

<p>Position Purpose:<br/></p><p>The Major Incident Manager role operates as a full-scope Incident Manager, executing the same responsibilities and meeting the same performance expectations as other members of the team. As our organization has significantly expanded its operational scope&mdash;resulting in a four- to fivefold increase in incident volume and the added responsibility of tracking all business-impacting incidents, this role has become critical to maintaining program effectiveness. This model depends on experienced leadership to scale successfully. In addition to these core responsibilities, this resource will serve as Program Manager for Enterprise Problem SME efforts, owning the tracking and coordination of all Major Incident Problem Records, and acts as the designated secondary lead for Major Incident BPMs. Their contributions are essential to sustaining operational continuity and delivering against leadership expectations for this expanded program.<br/></p><p>Key Responsibilities:<br/></p><p>25% Support &amp; Enablement:<br/>Participates in advanced troubleshooting and drives resolution<br/>Interfaces with business stakeholders and IT teams to elicit problem details<br/>Addresses technical issues both synchronously and asynchronously; escalates accordingly<br/>30% Delivery &amp; Execution:<br/>Provides after hours, overnight, and weekend on-call support<br/>Documents, reviews and ensures that all quality and change control standards are met<br/>Provides advanced support for VP level and above<br/>Partners with other teams to consult, provide technical expertise, and assist in resolving high level technical issues; engages with IT project and product teams as needed at a SME level; engages other teams to fix at root cause level when appropriate<br/>Develops requirements and specifications for project and product lifecycles<br/>Identifies diagnostic utilities to aid in troubleshooting<br/>Researches and drive the implementation of software updates, drivers, and knowledge bases to aid in problem resolution<br/>Engages vendors as needed to resolve or proactively remediate issues; maintains and nurtures relationships with software vendor<br/>Identifies process and systems improvements that drive quality within the team<br/>Acts as a role model for maintaining relationships with site leadership<br/>5% Administration &amp; Operations:<br/>Reviews and analyzes reports on call volume, quality, etc. and makes decisions accordingly<br/>Evaluates documented resolutions and analyzes trends to prevent future problems<br/>40% Learning:<br/>Produces and updates content for knowledge base articles and training for product support team<br/>Guides the communication of troubleshooting approaches and methods across IT functions; serves as a resource for more junior team members on how to approach or complete this task<br/>Sets standards in call handling and problem resolution best practices; serves as a resource for more junior team members on how to approach or complete this task<br/>Analyze information to determine areas for further training and coaching<br/>Researches and incorporates pertinent product update information in alignment with current trends<br/></p><p>Direct Manager/Direct Reports:<br/></p><p>Typically reports to the Product Support Manager or Sr. Manager.<br/></p><p>Travel Requirements:<br/></p><p>Typically requires overnight travel less than 10% of the time.<br/></p><p>Physical Requirements:<br/></p><p>Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.<br/></p><p>Working Conditions:<br/></p><p>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.<br/></p><p>Minimum Qualifications:<br/></p><p>Must be eighteen years of age or older.<br/>Must be legally permitted to work in the United States.<br/>Must be legally permitted to work in the United States<br/></p><p>Preferred Qualifications:<br/></p><p>3-5 years of Incident Manager experience (not incident response)<br/></p><p>Deep understanding and working knowledge of ITIL<br/></p><p>Advanced level of Problem Record Management<br/></p><p>Working understanding of Optic<br/></p><p>Highly proficient in- Teams, Slack, Gemini, Copilot, PagerDuty, Tableau and the MS office suite<br/></p><p>Minimum Education:<br/>The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.<br/></p><p>Preferred Education:<br/></p><p>No additional education<br/></p><p>Minimum Years of Work Experience:<br/></p><p>3<br/></p><p>Preferred Years of Work Experience:<br/></p><p>No additional years of experience<br/></p><p>Minimum Leadership Experience:<br/></p><p>None<br/></p><p>Preferred Leadership Experience:<br/></p><p>None<br/></p><p>Certifications:<br/></p><p>None<br/></p><p>Competencies:<br/></p><p>Being Resilient: Rebounding from setbacks and adversity when facing difficult situations<br/>Collaborates: Building partnerships and working collaboratively with others to meet shared objectives<br/>Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences<br/>Customer Focus: Building strong customer relationships and delivering customer-centric solutions<br/>Decision Quality: Making good and timely decisions that keep the organization moving forward<br/>Interpersonal Savvy: Relating openly and comfortably with diverse groups of people<br/>Manages Conflict: Handling conflict situations effectively, with a minimum of noise<br/>Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement<br/>Resourcefulness: Securing and deploying resources effectively and efficiently<br/>Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations<br/></p><p>Apply End Date: 07/24/2026<br/></p>

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