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contact center specialist

APLA Health

<div><p><b>Requisition #: </b>48849</p><p><b>
Status:</b> Full-time, Non-Exempt</p><p><b>
Schedule:</b> Monday &ndash; Friday, 8AM &ndash; 5PM
</p><p><b>Onsite or Hybrid:</b> Onsite
</p><p><b>Bilingual (English/Spanish):</b> Yes: Spanish Assessment required prior to offer.</p><p>
</p><p><b>POSITION SUMMARY:</b></p><p>
Under the direction of the Contact Center Manager, the Contact Center Specialist is responsible for handling inbound and outbound calls to and from patients and scheduling medical appointments.
</p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p><ul><li>
Handle inbound and outbound patient calls and provide accurate, satisfactory answers to their queries and concerns.</li><li>
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
</li><li>Handle all scheduling calls and transfer other calls/patient inquires as appropriate.</li><li>
Schedule patient appointments according to clinic scheduling protocols.</li><li>
Register patients in eClinicalWorks according to clinic protocols.</li><li>
Verifies patients&rsquo; insurance coverage and if patient is out of network, unassigned to APLA Health, or uninsured, refers patient to enrollment team.
</li><li>Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.</li><li>
Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.</li><li>
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.</li><li>
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.</li><li>
Work with the patient engagement and retention specialist to coordinate ED/ER follow up patient appointments.</li><li>
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).</li><li>
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep patient protected health information safe and secure.</li><li>
Coordinate with other call center agents to improve customer service.</li><li>
Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties.</li></ul><p>
</p><p>OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.</p><p>
On occasion, based on business necessity, staff may be required to work a non-standard schedule.
</p><p><b>REQUIREMENTS:</b></p><p>
Training and Experience:</p><ul><li>
High school diploma or GED required.
</li><li>At least two (2) years&rsquo; experience working in a medical office or two (2) years of other customer service experience preferred.
</li><li>Knowledge about insurance plans as well as Medi-cal/Medicare strongly preferred.</li><li>
Bilingual required &ndash; English/Spanish.</li></ul><p>
Knowledge of:</p><ul><li>
Basic computer software (Microsoft Office Suite)</li><li>
Call Center operations</li><li>
HIPAA and OSHA guidelines</li><li>
eClinicalWorks or similar electronic health record system</li><li>
Ring Central or similar phone system</li><li>
Managed care eligibility
</li><li>Healthcare insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)</li></ul><p>
Ability to:</p><ul><li>
Participate as an effective member of a large service-providing agency</li><li>
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV</li><li>
Be customer service oriented</li><li>
Possess great active listening skills</li><li>
Strong telephone etiquette
</li><li>Maintain strictest confidentiality of patients</li><li>
Maintain a strict discipline in time management</li><li>
Operate standard office equipment
</li><li>Demonstrate excellent written and verbal communication skills</li><li>
Perform word processing and data entry tasks</li><li>
Meet assigned deadlines
</li><li>Complete assigned tasks with minimal supervision</li><li>
Communicate effectively with patients, staff, peers, and superiors</li></ul><p>
</p><p><b>WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
</b></p><p>This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.</p><p>
</p><p><b>SPECIAL REQUIREMENTS:</b></p><p>
Covid Vaccination and booster required or medical/religious exemption.</p><p>
Equal Opportunity Employer: APLA Health is an Equal Opportunity Employer.</p></div><p></p>

Contact Center Specialist

Planned Parenthood

<div><div>Planned Parenthood Los Angeles is seeking an experienced and caring Call Center Specialist with excellent communication and customer service skills to work at our Los Angeles Headquarters. The Call Center Specialist will provide excellent customer service to both external and internal clients, answer calls, schedule appointments, provide support to Centers and provide general agency or program information.</div>
<div></div>
<div>Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 52+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.</div>
<h3 class="jobSectionHeader"><b>Our Ideal Candidate will have the following qualifications:</b></h3><ul>
<li>High school diploma or equivalent.</li>
<li>Effective and polite communication skills / excellent customer service skills.</li>
<li>Ability to work with computers and enter data quickly and accurately.</li>
<li>Working knowledge of Microsoft Office, especially Outlook and Internet Explorer.</li>
<li>One (1) year proven customer service experience / health care background preferred</li>
<li>Ability to work independently and as a team member.</li>
<li>Exceptional interpersonal and rapport building skills</li>
<li>Possess a warm, caring manner.</li>
<li>Adaptability and flexibility</li>
<li>Ability to relate to diverse communities.</li>
<li>Ability to read and implement written instructions.</li>
<li>Ability to maintain strict confidentiality.</li>
<li>Professional appearance and attitude.</li>
<li>A reliable and flexible means of transportation is required.</li>
<li>Bilingual skills (English/Spanish) preferred.</li>
</ul><h3 class="jobSectionHeader"><b>About the position:</b></h3><ul>
<li>Abortion patients are cared for at each of our health centers and in part through the administrative, support, and other non-clinical services provided at all PPLA locations and by all PPLA employees, and supporting these critical services is an essential job duty and fundamental responsibility of all employees and contractors.</li>
<li>As first point of contact for PPLA clients, must be courteous and professional at all times.</li>
<li>Answer telephone calls efficiently by meeting the established target amount of average calls / hour.</li>
<li>Be well versed on PPLA health services and answer relevant questions about PPLA health centers and health services.</li>
<li>De-escalate situations involving dissatisfied patients, offering patient assistance and support.</li>
<li>Abortion patients are cared for at each of our health centers and in part through the administrative, support, and other non-clinical services provided at all PPLA locations and by all PPLA employees, and supporting these critical services is an essential job duty and fundamental responsibility of all employees and contractors.</li>
<li>Schedule patient appointments according to PPLA guidelines, using PPLA&rsquo;s computer-based appointment scheduler.</li>
<li>Provide callers/patients with appropriate resources as necessary.</li>
<li>Must be able to understand and communicate information on payment for health services, including self pay, private insurance and state benefits such as Family PACT and Medi-Cal.</li>
<li>Must adhere to PPLA scripts and protocols.</li>
<li>Follow protocols when handling suspicious calls</li>
<li>Fill in for front desk attendant / ambassador at HQ as requested.</li>
<li>Must follow policies, procedures and PPLA guidelines relating to patient confidentiality as well as reproductive health of minors. (Mandatory Reporting &amp; Out of State Patients)</li>
<li>Comply with safety procedures and emergency procedures.</li>
<li>Adhere to affiliate goals and policies on professionalism, wait time in clinics and on the system for addressing client complaints.</li>
<li>Health Center efforts to achieve established goals for productivity.</li>
<li>Participate in Health Center/affiliate efforts to achieve established revenue cycle goals.</li>
<li>Perform other duties as may be assigned by the Call Center Supervisor and or Manager, Call Center Operations.</li>
<li>Appropriately route calls and/or takes messages regarding other agency department telephone calls.</li>
</ul><h3 class="jobSectionHeader"><b>Generous salary and benefits package includes:</b></h3><ul>
<li>Medical, dental, and vision coverage options for you and eligible dependents</li>
<li>Free basic life/AD&amp;D policy with additional voluntary coverage options</li>
<li>Short Term Disability, Critical Illness and Accident policies</li>
<li>403(b) Retirement plan with up to 3% employer match</li>
<li>Medical and Dependent Flexible Spending Account plans</li>
<li>Public Transportation and Commuter Pre-Tax Reimbursements</li>
<li>Generous vacation, sick, and holiday benefits</li>
<li>Hiring Range: $25.00 per hour (Non-Exempt)</li>
</ul><div>Compensation Philosophy and Position Hiring Range:</div>
<div>At Planned Parenthood Los Angeles we continuously work towards our value of &quot;we respect and honor all people&quot;, which also relates to our compensation philosophy. PPLA recognizes that decisions about pay, and benefits have significant impact on staff, so we are committed to ensuring all positions are rooted in a description that identifies competencies, duties, responsibilities, and qualifications, and that they are compensated equitably which considers both internal organizational equity and market compensation data for similar roles.</div>
<div></div>
<div>Equal Employment Opportunity will be afforded to all applicants and other covered persons without regard to protected characteristics, including their perceived protected characteristic. Protected categories include: race (including traits historically associated with race, including but not limited to, hair texture and protective hair styles such as, braids, locs, and twists as examples but not exhaustive list), color, religion or religious creed (including religious belief, observation, practice, dress, and grooming practices), national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding/chestfeeding, or related medical conditions), reproductive health decision-making, gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status (including past, current or prospective service in the uniformed service), and any other characteristic protected under applicable federal, state or local law. PPLA will consider for employment qualified applicants with criminal histories in accordance with the requirements of Los Angeles Fair Chance Initiative for Hiring.</div></div>

Call Center Specialist - Los Angeles, CA

ComPsych

<div>About ComPsych:
<div>
ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.</div>
Job Summary:
<div>
As a Louisiana based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment.</div>
Primary Responsibilities:
<ul><li>Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer&rsquo;s policies</li><li>
Handle high volume of incoming calls in a prompt and professional manner</li><li>
Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests</li><li>
Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps</li><li>
Meet &amp; adhere to attendance and schedule, production and performance metrics, and quality goals</li><li>
Maintain complete and accurate documentation of leaves within our proprietary database</li><li>
Demonstrate respect, sensitivity, confidentiality, and understanding for the caller&rsquo;s circumstance while maintaining professionalism at all times</li><li>
Maintain a positive, empathetic, and professional behavior towards the customers at all times</li><li>
Provide accurate, professional, and timely responses to communications from internal and external clients</li><li>
Prioritize and organize daily responsibilities in order to meet all deadlines</li><li>
Engage in ongoing education and training around laws, policies and service delivery</li><li>
Provide innovative ideas that can support the ongoing growth of the Absence Department</li><li>
Other duties as assigned</li></ul>
Job Qualifications:
<ul><li>Bachelor&rsquo;s Degree preferred, High School Degree or equivalent required</li><li>
1-3 years Customer Service experience required</li><li>
Call Center experience preferred</li><li>
Employee benefits administration and/or FMLA administration a plus</li><li>
Exceptional communication and organization skills, with strong focus on customer service</li><li>
Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills</li><li>
Computer literate and proficient in Microsoft Office Suite</li><li>
Bilingual Spanish is a plus</li><li>
High-speed internet and a professional workspace that is free from distraction, disruption or outside noise</li></ul>
Benefits and Perks:
<ul><li><ul><li>Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more</li><li>
The pay range for this position is $15.87/hour - $16.35/hour. The pay range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.</li></ul><div></div><div><b><br>
EEO</b></div><div></div><div><br>
ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.</div></li></ul></div>

Absence Customer Experience Specialist - Louisiana

Eisner Health

<div><p><b>*3 days on-site and 2 days remote at 1530 S. Olive St, Los Angeles, CA 90015.*</b></p><br>
<p></p>
<p><b>
About Eisner Health:</b></p>
<p>
Eisner Health is a Federally Qualified Health Center (FQHC) providing culturally competent, full life-cycle medical care, prenatal care, women&rsquo;s health services, dental care, behavioral health care, optometry, dermatology, case management/care coordination, supplemental services (patient benefits and enrollment, outreach), and an on-site pharmacy and lab. We are the provider of choice for more than 40,000 children, adults, and older adults in Los Angeles County each year.</p><br>
<p></p>
<p><b>
Position Summary</b></p>
<p>
Under the direction of the Quality Improvement (QI) Manager, the Quality Improvement Specialist I supports and facilitates quality improvement initiatives for individual departments and across the organization. The scope of responsibility includes both clinical and operational settings. The QI Specialist I analyzes data, prepares reports, and develops tools to monitor performance and measure improvement. This role applies established quality improvement methodologies and techniques to support project implementation, performance monitoring, and continuous improvement efforts.</p><br>
<p></p>
<p><b>
Quality Program &amp; Measure Support</b></p>
<ul>
<li>Supports assigned quality initiatives through execution of defined tasks aligned with organizational priorities.</li>
<li>Assists with implementation of standardized quality workflows across clinical and operational settings.</li>
<li>Follows established quality protocols, specifications, and guidance provided by QI leadership, including technical guidance from the QI Specialist II.</li>
<li>Participates in quality improvement activities, including PDSA cycles and workflow testing, as assigned.</li>
<li>Conducts patient outreach via telephone or other approved communication methods to support appointment scheduling, rescheduling, and care gap closure, and documents interactions and outcomes in accordance with established workflows.</li></ul><br>
<p></p>
<p><b>
Data Preparation, Tracking &amp; Validation</b></p>
<ul>
<li>Prepares and maintains quality trackers, patient lists, and logs using the EHR, Excel, and population health tools.</li>
<li>Performs routine data validation and chart review to confirm documentation completeness and accuracy.</li>
<li>Identifies data discrepancies or documentation gaps and escalates findings to the QI Specialist II or QI Manager.</li>
<li>Supports care gap tracking and follow-up workflows without independently analyzing trends or outcomes.</li>
<li>Maintains assigned quality trackers, patient lists, and logs using Excel, the EHR, and population health tools in accordance with established standards.</li></ul><br>
<p></p>
<p><b>
Audit &amp; Documentation Support</b></p>
<ul>
<li>Assists with audit preparation by compiling documentation, reports, and supporting materials.</li>
<li>Conducts chart reviews and documentation checks and supports audit readiness activities by validating required data elements and compiling and organizing supporting materials in accordance with established audit protocols.</li>
<li>Supports supplemental data collection and submission preparation under direction of QI leadership.</li>
<li>Ensures documentation activities align with approved standards and timelines.</li></ul><br>
<p></p>
<p><b>
Workflow Implementation &amp; Clinic Support</b></p>
<ul>
<li>Supports implementation of approved workflows related to quality, care gap closure, and preventive care.</li>
<li>Reinforces standardized processes with clinic staff as directed by QI leadership.</li>
<li>Communicates workflow issues, barriers, or observations to the QI Specialist II or QI Manager.</li>
<li>Provides logistical and operational support for quality initiatives across departments.</li></ul><br>
<p></p>
<p><b>
Collaboration &amp; Escalation</b></p>
<ul>
<li>Collaborates with Quality, Informatics, Operations, and clinical teams to support assigned initiatives.</li>
<li>Participates in QI meetings, huddles, and workgroups as assigned.</li>
<li>Maintains compliance with HIPAA, confidentiality, and data integrity requirements in all activities.</li>
<li>Escalates data discrepancies, documentation issues, or workflow barriers to the QI Specialist II or QI Manager following established workflows.</li></ul><br>
<p></p>
<p><b>
Required Qualifications</b></p>
<ul>
<li>High school diploma or equivalent required; associate&rsquo;s degree or coursework in public health, healthcare administration, quality improvement, or a related field preferred.</li>
<li>One to two years of experience in a healthcare, quality improvement, population health, administrative support, or patient-facing support role.</li>
<li>Fluency in written and verbal Spanish.</li>
<li>Basic to intermediate proficiency in Microsoft Excel, including use of spreadsheets for tracking, data entry, and routine reporting.</li>
<li>Experience working with electronic data systems or databases and ability to document information accurately and consistently; experience with EHR systems preferred but not required.</li>
<li>Ability to maintain confidentiality and comply with HIPAA and organizational privacy requirements.</li></ul><br>
<p></p>
<p><b>
Preferred Qualifications</b></p>
<ul>
<li>Experience supporting quality improvement initiatives, clinical quality measures, or audit preparation activities in an FQHC or community health setting.</li>
<li>Familiarity with population health or quality management tools (e.g., care gap lists, registries, dashboards).</li>
<li>Experience supporting care gap closure initiatives, preventive care outreach, or quality-related patient engagement efforts.</li></ul><br>
<p></p>
<p><b>
Benefits</b></p>
<ul>
<li>PTO accrual rate of 7.08 hours per pay period (26 pay periods per year).</li>
<li>9 Paid Holidays.</li>
<li>40 hours of paid Jury Duty time per year.</li>
<li>Medical, Dental, &amp; Vision insurance (HSA eligible PPO option available).</li>
<li>Flexible Spending Accounts (Healthcare, Dependent Care, &amp; Transportation).</li>
<li>Employer-sponsored life insurance &amp; long-term disability.</li>
<li>30 free visits per year for Chiropractic or Acupuncture.</li>
<li>401k plan with a 3% employer contribution</li></ul><br>
<p></p>
<p>
#EHINDEED</p></div>

QUALITY IMPROVEMENT SPECIALIST I

Careers In Travel | Destination Planners

<div>
 <strong>
  Reservations Support Specialist &ndash; Remote
  <br/>
  <br/>
 </strong>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 As a coordination-focused services company dedicated to supporting clients with scheduling, reservations, and service-related needs. We emphasize organization, clear communication, and a positive client experience across all interactions.
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 The Reservations Support Specialist provides administrative and client-facing support related to scheduling and reservation coordination. This role is responsible for assisting with booking requests, maintaining accurate records, and ensuring timely communication with clients throughout the coordination process.
 <br/>
 <br/>
 This position is well-suited for individuals who are organized, detail-oriented, and comfortable supporting clients in a remote work environment.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 Assist with reservation and scheduling requests in accordance with established procedures
 <br/>
 <br/>
 Communicate with clients to confirm details, provide updates, and answer general inquiries
 <br/>
 <br/>
 Maintain accurate client records, booking information, and documentation
 <br/>
 <br/>
 Monitor timelines and ensure confirmations and changes are processed correctly
 <br/>
 <br/>
 Provide general support to ensure a smooth and positive client experience
 <br/>
 <br/>
 Follow internal workflows and quality standards to ensure consistency and accuracy
 <br/>
 <br/>
 Collaborate with internal team members as needed to support daily operations
 <br/>
 <br/>
 <strong>
  Qualifications &amp; Skills
  <br/>
  <br/>
 </strong>
 Strong customer service and communication skills
 <br/>
 <br/>
 High level of organization and attention to detail
 <br/>
 <br/>
 Ability to manage multiple tasks in a structured, remote environment
 <br/>
 <br/>
 Basic computer skills and comfort learning new systems
 <br/>
 <br/>
 Reliable, professional, and self-motivated
 <br/>
 <br/>
 Prior experience in reservations, scheduling, customer support, hospitality, or administrative roles is beneficial but not required.
 <br/>
 <br/>
 <strong>
  Work Environment &amp; Schedule
  <br/>
  <br/>
 </strong>
 Fully remote position
 <br/>
 <br/>
 Flexible scheduling may be available
 <br/>
 <br/>
 Training and ongoing guidance provided
 <br/>
 <br/>
 <strong>
  Why Work With Us
  <br/>
  <br/>
 </strong>
 Remote work flexibility
 <br/>
 <br/>
 Supportive and process-driven environment
 <br/>
 <br/>
 Clear expectations and structured workflows
 <br/>
 <br/>
 Opportunity to develop coordination and client support skills
 <br/>
 <br/>
 <strong>
  How To Apply
  <br/>
  <br/>
 </strong>
 Interested candidates are encouraged to apply for consideration. Qualified applicants will be contacted regarding next steps.
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Client Operations Associate – Online

Clarvida

<div><p><b>Description</b><br>
</p><br>
<br>
<p>Employee Relations Specialist<br>
Location: Hybrid / Remote (based on business need; priority given to candidates located in CA (Southern), PA, OR, TN, or ID with ability to work in-office regularly)<br>
Employment Type: Full-time (Exempt)<br>
Salary: $68,000 - $85,000 (depending on experience and location of residence)<br>
Date Posted: 03-18-2026</p><p>
About the Role<br>
The Employee Relations Specialist is a hands-on practitioner responsible for ensuring a fair, consistent, and legally compliant workplace across a multi-state environment. This role serves as a trusted advisor to leaders and employees by managing sensitive employee relations matters, conducting prompt and neutral workplace investigations, and strengthening manager capability through practical coaching and policy guidance. The Employee Relations Specialist partners closely with Employee Relations leadership, HR Business Partners, Legal, Compliance, and Operations to resolve issues early, mitigate risk, and ensure employees feel heard and supported while reinforcing Clarvida&rsquo;s standards for respectful workplace behavior, documentation, and non-retaliation.</p><div>
Responsibilities<br>
<ul><li>Serve as a primary point of contact for employee relations inquiries, concerns, and complaints; assess risk, urgency, and next steps using a consistent triage approach</li><li>Provide timely, practical guidance to leaders and HR partners on appropriate interventions including informal resolution, coaching, corrective action, investigation, and escalation</li><li>Use the designated ER ticketing and case management system to log intake, actions, timelines, outcomes, and follow-ups while maintaining clean, confidential case files</li><li>Maintain accurate and confidential case documentation aligned with Clarvida standards and applicable retention and privacy requirements</li><li>Conduct prompt, neutral, and well-documented investigations related to workplace misconduct, harassment, discrimination, retaliation, performance and behavior concerns, and policy violations</li><li>Build investigation plans; conduct interviews; gather and assess facts; synthesize findings; and draft clear, objective, and defensible summaries and recommendations</li><li>Apply confidentiality appropriately and consistently, protecting privacy while ensuring a fair process and need-to-know disclosures</li><li>Coach leaders on performance management, progressive discipline, documentation quality, respectful workplace expectations, and non-retaliation practices</li><li>Review and strengthen performance and corrective action documentation for clarity, consistency, and policy alignment; flag risk trends and inconsistencies across markets</li><li>Partner with HR Business Partners and Operations leaders to resolve workplace issues early and reduce escalation risk</li><li>Support adherence to federal, state, and local employment laws and internal policy standards; partner with Legal and Compliance for higher-risk matters</li><li>Partner with Legal on high-risk or sensitive investigations and outcomes to ensure process integrity, appropriate escalation, and defensible documentation</li><li>Support regulatory audits or external inquiries as assigned, ensuring accurate records and timely coordination</li><li>Contribute to the development, refinement, and communication of workplace policies and ER playbooks and translate policy into practical manager guidance</li><li>Support ER training initiatives for leaders and employees including respectful workplace, investigations process, documentation discipline, and retaliation prevention</li><li>Track ER themes and trends such as case types, repeat issues, and time-to-resolution and recommend proactive interventions to strengthen culture and reduce risk</li></ul></div><div>
Required Qualifications<br>
<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, Psychology, or a related field or equivalent experience</li><li>3&ndash;5 years of employee relations experience including hands-on workplace investigations</li><li>Working knowledge of employment laws and employee relations best practices</li><li>Strong interviewing, documentation, analytical, written, and verbal communication skills</li><li>Demonstrated ability to manage sensitive matters with discretion, professionalism, and sound judgment</li><li>Experience in healthcare, behavioral health, or human services environments</li><li>Experience supporting multi-state or rapidly growing organizations</li></ul></div><div>
Compensation &amp; Benefits<br>
Full-time Employees:<br>
<ul><li>Paid vacation days (increase with tenure)</li><li>Separate sick leave that rolls over annually</li><li>Up to 10 paid holidays (varies by region)</li><li>Medical, dental, and vision insurance options</li><li>401(k)</li><li>Employee Assistance Program (EAP)</li><li>Perks @ Clarvida &ndash; national discounts on shopping, travel, Verizon, and entertainment</li><li>Mileage reimbursement</li><li>Cellphone stipend</li></ul></div><div>
All Employees:<br>
<ul><li>401(k)</li><li>Employee Assistance Program (EAP)</li><li>Perks @ Clarvida &ndash; national discounts on shopping, travel, Verizon, and entertainment</li></ul></div><p>
(*Benefits may vary by state or county)</p><p>
Work Location<br>
Hybrid / Remote based on business need; priority given to candidates located in CA (Southern), PA, OR, TN, or ID with regular in-office work expected where applicable.</p><p>
Employment Type<br>
Full-time (Exempt)</p><p>
How to Apply<br>
If you are passionate about building a fair, compliant, and respectful workplace and bring strong investigation capability and practical manager coaching skills, click &ldquo;Apply Now&rdquo; to join Clarvida as an Employee Relations Specialist.</p><p>
About Clarvida<br>
Clarvida&rsquo;s success is built on the strength of our people and a shared commitment to improving lives and communities. We empower employees to bring their full potential to their work while delivering outcome-driven, person-centered services.</p><p>
Learn more: http://www.clarvida.com/mission-vision-and-values/<br>
See other opportunities: https://www.clarvida.com/working-at-clarvida</p><p>
Equal Opportunity Employer<br>
Clarvida is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.</p><p>
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Keywords<br>
Employee Relations Specialist, Workplace Investigations, Human Resources, Employee Relations, Performance Management, Progressive Discipline, Compliance, Multi-State Employment Law, Clarvida Careers</p></div><p></p>

Employee Relations Specialist

Black & Veatch

<p></p><div><p><b>Together, we own our company, our future, and our shared success.</b></p><br>
<p></p>
<p>
As an employee-owned company, our people <i>are</i> Black &amp; Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.</p><br>
<p>
</p><p><b>Company : </b>Black &amp; Veatch Corporation
</p><p><b>Req Id : </b>113772</p>
<p><b>
Opportunity Type :</b> Staff</p>
<p><b>
Relocation eligible :</b> No</p>
<p><b>
Full time/Part time :</b> Full-Time
</p><p><b>Project Only Hire : </b>No</p>
<p><b>
Visa Sponsorship Available:</b> No</p><div><div><div><h2 class="jobSectionHeader"><b>
Why Black and Veatch</b></h2>
</div><div><p>
Black &amp; Veatch allows you to lend your talent and perspective to humanity&rsquo;s biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day 1. Our hybrid environment allows you to balance your work and personal life.</p>
<p>
At Black &amp; Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
The Opportunity</b></h2>
</div><div><p>
In this role, you will have the opportunity to lead the design of HVAC and plumbing systems for complex, mission‑critical data center facilities, including hyperscale and colocation environments. You will work on technically demanding projects that require high reliability, energy and water efficiency, and coordination across multiple disciplines. This position offers opportunities for technical leadership, mentorship, and continued growth while supporting large‑scale infrastructure projects across Black &amp; Veatch&rsquo;s global portfolio</p></div></div><div><div><h2 class="jobSectionHeader"><b>
The Team</b></h2>
</div><div><p>
The Mechanical Buildings Design Group provides HVAC and plumbing solutions for Black &amp; Veatch&rsquo;s 4 market sectors - Governments &amp; Communities, Power Providers, ,Fuels &amp; Natural Resources and Technology, Commercial, &amp; Industrial. Our overall team supports projects across the globe. From small community improvements to grand-scale Mega Projects, you will be Building a World of Difference through infrastructure growth and development while learning and focusing on your own individual development. The foundation of BV Operations provides the ability to move where your skills are needed and allows for a collaborative and innovative culture offering greater challenges and career development opportunities.</p>
<p>
This position expands the capabilities of the Data Centers group, which is a solution group within the Technology, Commercial, &amp; Industrial sector.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2>
</div><div><ul><li>Lead design and construction activities, including project delivery methods such as traditional Design-Bid-Build and Alternative Conceptual-Bid-Build</li>
<li>Design HVAC and plumbing systems for primarily HyperScale and Colocation Data Center design associated with administrative and support spaces</li>
<li>Support additional areas such as Administrative, Warehouse, Maintenance, Workshop, Laboratory, Chemical Storage &amp; Handling, Electrical Distribution Center, Low &amp; Medium Voltage Switchgear, Pump Areas, Engine Generator, Blowers/Air Compressors, and Flammable &amp; Combustible Liquids Storage.</li>
<li>Lead Data Center airflow CFD modeling studies for interior and exterior spaces</li>
<li>Conduct energy audit/efficiency studies, code review/application, and sustainable design/LEED application of sustainable strategies</li>
<li>Develop engineering skills while working on challenging projects</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Preferred Qualifications</b></h2>
</div><div><ul><li>Bachelor&rsquo;s degree in mechanical engineering</li>
<li>Previous experience in Data Center/Mission Critical Design</li>
<li>Experience with construction support</li>
<li>Understanding of design differences in Hyper-scale, edge and colocation data centers.</li>
<li>Familiarity with Data Center tier rating systems</li>
<li>Stronge knowledge in Autodesk Revit</li>
<li>Data Center airflow CFD modeling experience for internal and external evaluations</li>
<li>Computer generated HVAC cooling and heating loads and HVAC equipment sizing</li>
<li>HVAC system energy modeling and energy code</li>
<li>Green building initiatives such as LEED</li>
<li>Technical submittal reviewing process and bid reviewing process for large-scale water and air cooled chiller plants</li>
<li>International Codes Council (ICC) Suite of Codes, ASHRAE Handbooks/Standards, ASPE design handbooks, and SMACNA Standards</li>
<li>NFPA Standards</li>
<li>Attention to detail with the ability to manage competing priorities simultaneously</li>
<li>Cadence Reality Data Center Design (Formerly 6Sigma Room)</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2>
</div><div>Requires a bachelor's degree in engineering from either a recognized accredited program in their home country or the country in which the professional is practicing. Minimum of 11 years related work experience. All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.</div></div><div><div><h2 class="jobSectionHeader"><b>
Certifications</b></h2>
</div><div><p>
Professional Engineer (PE) license preferred</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Work Environment/Physical Demands</b></h2>
</div><div><div><div><div><div><div><ul><li>This position would require working in a typical office environment. The position may entail prolonged periods of sitting and computer use, and the professional would ideally be able to maintain focus and attention to detail throughout the workday. The position may also require physical tasks during site visits, including crouching, grasping, and standing/walking for extended periods of time.</li>
<li>Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments.</li>
</ul>
<p>#LI-KT1</p></div><br>
</div>
</div></div></div></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Salary Plan</b></h2>
</div><div><div>ENG: Engineering</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Grade</b></h2>
</div><div><div>017</div></div></div></div><br>
<p></p>
<p>
Black &amp; Veatch endeavors to make www.bv.com/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at +1-913-359-1622 or via our accommodations request form. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned. This job posting will remain open until a suitable candidate(s) has been identified.</p><br>
<p></p>
<p>
Black &amp; Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.</p><br>
<p></p>
<p>
Our comprehensive benefits portfolio is a key component of this commitment and offers and array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.</p><br>
<p></p>
<p>
To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time and dependent sick time.</p><br>
<p></p>
<p>
A variety of additional benefits are available to our professionals, including a company matched 401k plan, adoption reimbursement, vendor discounts, an employment referral program, AD&amp;D insurance, pre-taxed accounts, voluntary legal plan and the B&amp;V Credit Union. Professionals may also be eligible for a performance-based bonus program.</p><br>
<p></p>
<p>
We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of that success through stock ownership.</p><br>
<p></p>
<p>
By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.</p><br>
<p></p>
<p>
BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) laws and regulations. Black &amp; Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.</p><br>
<p></p>
<p><b>
Notice to External Search Firms</b>: Black &amp; Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black &amp; Veatch Talent Acquisition engages with search firms directly for hiring needs.</p><br>
<p></p>
<p>
In accordance with local law, the following Annual compensation range is applicable for the job and location associated with this requisition: $148,852.00 - $293,774.00</p></div>

Senior Mechanical Engineer - HVAC/Plumbing - Data Centers

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