customer service representative

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client services representative Jobs in Los Angeles

client services representative

computer support specialist Jobs in Los Angeles

computer support specialist

customer service and data entry specialist Jobs in Los Angeles

customer support specialist

NCC Life

We are seeking an experienced and customer-focused Senior Customer Service Representative to join our remote team. In this role, you will provide exceptional support to customers, resolve complex inquiries, mentor team members, and contribute to improving customer service processes. The ideal candidate has excellent communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer experiences.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Resolve complex customer issues while maintaining a high level of customer satisfaction.</li><li>Investigate and escalate customer concerns when necessary.</li><li>Mentor and support junior customer service representatives.</li><li>Maintain accurate records of customer interactions in CRM systems.</li><li>Identify trends in customer feedback and recommend process improvements.</li><li>Meet or exceed customer satisfaction, response time, and quality performance metrics.</li><li>Collaborate with cross-functional teams to resolve customer concerns efficiently.</li><li>Stay up to date on company products, services, and policies.</li></ul>Qualifications<ul><li>3–5+ years of customer service experience, preferably in a senior or leadership role.</li><li>High school diploma or equivalent; associate's or bachelor's degree preferred.</li><li>Strong verbal and written communication skills.</li><li>Experience using CRM software such as Salesforce, Zendesk, or HubSpot.</li><li>Excellent problem-solving and conflict-resolution skills.</li><li>Ability to work independently in a remote environment.</li><li>Strong organizational and time-management skills.</li><li>Proficiency with Microsoft Office and Google Workspace.</li></ul>Preferred Skills<ul><li>Leadership or mentoring experience.</li><li>Experience in a remote customer support environment.</li><li>Ability to manage multiple priorities in a fast-paced setting.</li><li>Strong attention to detail and customer-first mindset.</li></ul>Benefits<ul><li>Competitive salary</li><li>Remote work flexibility</li><li>Health, dental, and vision insurance</li><li>Paid time off and holidays</li><li>Retirement savings plan</li><li>Professional development opportunities</li><li>Employee wellness programs</li></ul>

Senior Customer Service Rep

Gather

<div><div><h4 class="jobSectionHeader">About Us</h4>

Gather is building the all-in-one work communication tool - think of it as a Zoom and Slack replacement, with a culture layer that can't be matched by any remote work tool on the market. We're uniquely positioned in this space, hosting tens of thousands of users and over one million hours of conversation each week. Our customers range from Fortune 500 companies to startups, across a wide variety of industries. We have unprecedented access to rich data across communication, collaboration, and work processes, as well as the resources to truly understand how work is done.

Our mission is simple - make remote work fun, and foster collaboration and connection regardless of physical location.</div><h4 class="jobSectionHeader">
Role Overview</h4>

Through word of mouth alone, Gather has spread to thousands of remote-first companies. Our customers are diverse across sizes, geographies, industries, and missions, making this a truly unique opportunity for a customer-facing member of our team.

We're a small, scrappy team focused on building a sustainable business. That means every person on the team has an outsized impact on both our customers and our business!

We're looking for an eager early-career go-to-market (GTM) and operations professional who is excited to learn, take ownership, and wear multiple hats. This isn't a role where you'll only do sales or only customer success. You'll gain exposure across the entire customer journey, from demos and onboarding to billing, renewals, implementation, and operations.

While you will work closely with experienced cross-functional partners who will help you ramp up quickly, the ideal candidate is a self-starter who thrives on solving problems and taking initiative in a fast-paced startup environment. If you're curious, customer-focused, systems-minded, and excited to build your toolkit while making a meaningful impact, we'd love to connect!
<h4 class="jobSectionHeader">
Where You Will Make an Impact</h4>
<div><ul><li>Support customers throughout their journey, from initial onboarding to renewals and ongoing success.</li>
<li>Own and navigate the GTM tech stack including Hubspot, Stripe, and other internal admin tools.</li>
<li>Build your customer-facing skills by learning how to successfully conduct calls, live demonstrations, and implementation sessions.</li>
<li>Help investigate customer billing questions, subscription changes, invoices, and payment issues.</li>
<li>Ensure data accuracy across customer records and account details in our CRM, HubSpot.</li>
<li>Partner with Product, Engineering and Support to resolve customer issues quickly.</li>
<li>Identify opportunities to improve internal processes and customer experience.</li>
<li>Capture customer insights to help shape our product and GTM strategy.</li>
<li>Provide high-impact support across operations, sales, customer support, documentation, and/or special projects.</li>
</ul></div><h4 class="jobSectionHeader">What You Bring</h4>
<div><ul><li>1&ndash;3 years of experience at a B2B SaaS or tech company in Customer Success, Sales, Account Management, Revenue Operations, Support, and/or a similar customer-facing role</li>
<li>A strong bias for action and track record of following through on commitments from start to finish</li>
<li>Hands-on experience with HubSpot and familiarity with Stripe (or similar digital billing system)</li>
<li>Excellent written and verbal communication skills</li>
<li>Quick to learn, adopt, and master new systems and tools</li>
<li>Strong organizational skills with high attention to detail</li>
<li>Excitement for an evolving startup environment, where every day presents new opportunities</li>
<li>Curious, resourceful, and eager to learn</li>
<li>Fluency in Portuguese is a strong plus. Fluency in Spanish is also a plus but not required.</li>
</ul></div><h4 class="jobSectionHeader">US Salary Range</h4>

At Gather, compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. The base salary range for this position in the selected city is $75,000 - $95,000 annually.

Base pay is one part of the total package provided to compensate and recognize employees for their work, and this role will be eligible for bonus opportunities.
<h4 class="jobSectionHeader">
Benefits</h4>
<div><ul><li>Work remotely out of a state-of-the-art virtual office!</li>
<li>Competitive compensation including benefits and bonuses</li>
<li>Comprehensive medical, dental, and vision insurance for employees and their dependents</li>
<li>401k and matching program</li>
<li>Generous PTO policy and Gather days to recharge</li>
<li>Monthly meal stipend to keep you nourished</li>
<li>Remote work, education, and wellness stipend</li>
<li>Support for family planning &amp; gender-affirmation</li>
<li>The opportunity to join a passionate team in making remote work fun!</li>
</ul>
</div><div>Gather is committed to building an inclusive and equitable workplace for individuals of all backgrounds. We strive to build a workplace where employees feel comfortable bringing their authentic selves to work, everyday. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, pregnancy or parental status, protected veteran status, disability status, or any other basis prohibited by law. Additionally, we're committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please notify the recruiter you are working with. We also ask that all applicants consider answering the voluntary demographic questions on our job application to help us track the inclusivity of our recruiting efforts and programs. Answering these questions is entirely voluntary and your answers will not be shared with the hiring team and will not impact the hiring decision.</div></div>

GTM Operations Associate

Goodyear

<div>Let's Connect - APPLY NOW - Interview by Phone Tomorrow!
The pay range for this position is $18 - $24/hr; however, base pay offered may vary depending on factors such-as job-related knowledge, skills, experience, and market location. Selected candidates may be eligible for a number of benefits, including: medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick and vacation time, as well as tire discounts. 
 
Just Tires is an automotive service provider that has a high focus on customer experience and satisfaction. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Just Tires, we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working team players who can deliver results. Just Tires is a Goodyear company. If you are looking for more than a job, apply today and begin your career with the tire and auto service innovation leader!
General Description:
As a Customer Sales Advisor, you will gain hands-on experience in one of Just Tires centers by making meaningful connections while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team- environment. We encourage you to allow us to invest in your success as you invest in ours; apply today!
Responsibilities will include, but not be limited to:
<ul><li>Help drive and reach sales goals through guest interactions including tire and service sales
</li><li>Build guest relationships and ensure guest satisfaction through understanding their needs
</li><li>Understand and be able to describe all warranties, advertising, and promotion of products and services
</li><li>Take responsibility for guest interactions from initial experience through completed service, including checking in, scheduling appointment, accurately estimating time requirements, and checking out.
</li><li>Make recommendations to guests based on manufacturing recommendations
</li><li>Promote self-development by utilizing Company provided training tools
</li><li>Maintain a clean and safe work and guest area
</li><li>Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.
</li></ul>Basic Qualifications:
<ul><li>Prior guest service experience
</li><li>Valid driver's license
</li><li>Must be at least 18 years of age
</li><li>No relocation is being offered for this position
</li><li>Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
</li></ul>Preferred Qualifications:
<ul><li>High School Diploma or GED
</li><li>Previous Automotive Guest Service experience
</li><li>Previous Tire Sales experience
</li></ul>Position Criteria:
<ul><li>Strong work ethic; independently motivated to produce results with limited influence from others
</li><li>Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
</li><li>Ability to review, analyze, and interpret information, identify problems, and make decisions
</li><li>Ability to read, understand, and follow procedures and guidelines
</li><li>Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
</li><li>Commitment to following established safety policies and procedures.</li>
</ul>
Application Process
<ul>
<li>Within 5 minutes of applying, you'll get an email and text with a link to complete the prescreen questionnaire on any device.</li>
<li>If you pass, you'll receive an invitation to schedule a phone or in-person interview.</li>
<li>Your Goodyear application dashboard shows status updates and your recruiter's contact detail for assistance.</li>
</ul>
#veteran #army #marine #navy #airforce #coastguard #nationalguard #womensupportingwomen #femcanicgarage #nowhiring #applytoday #instajob #womeninautomotive #community #autorepair #mechaniclife #carmaintenance #autojobs #automotivecareers #womentrades #diversityintech #skilledtrades #futureofwork Sales Associate, Customer Service Representative, Sales Representative, Sales Support Specialist, Retail Sales Associate, Parts specialist, Sales and Service Specialist</div>

Customer Sales Advisor - Los Angeles, CA

WelbeHealth

<div>WelbeHealth PACE helps seniors stay in their homes and communities by providing medical care and community-based services. We believe in going the extra mile and aim to make a genuine difference in our participants' lives.

The People Senior Specialist (Assignment: Employee Relations) leads complex employee relations (ER) work including high-risk investigations, performance management, and involuntary terminations. This role serves as a trusted consultant to leadership, People Advisors, Legal, and Compliance teams, providing expert guidance on policy interpretation, workplace conduct, and risk mitigation. The People Senior Specialist is accountable for supporting fair and consistent corrective action and termination processes, partnering on leave and accommodation-related ER cases, and building ER capability through training and resources.

This role is different because the People Senior Specialist at WelbeHealth:
<ul>
<li>Leads high-risk investigations, advises on sensitive employment decisions, and partners directly with People leadership, Legal, and Compliance teams to navigate complex workplace matters, unlike traditional HR roles focusing on case management</li>
<li>Drives proactive ER strategy, not just reactive case work &ndash; analyzing trends, strengthening policies and leader capability, and helping design scalable ER practices that improve workplace culture, mitigate risk, and support WelbeHealth's mission</li>
</ul>
We care about our team members. That's why we offer:
<ul>
<li>Medical insurance coverage (Medical, Dental, Vision)</li>
<li>Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days</li>
<li>401K savings + match</li>
<li>Comprehensive compensation package including base pay and bonus</li>
<li>And additional benefits!</li>
</ul>
On the day-to-day, you will:
<ul>
<li>Lead thorough and confidential ER investigations, including allegations of harassment, discrimination, retaliation, workplace misconduct, and policy violations</li>
<li>Conduct interviews, gather and analyze evidence, and produce clear documentation and recommendations, partnering with Legal and People leadership on high-sensitivity or high-risk matters</li>
<li>Serve as a subject matter expert in performance management, partnering with leaders and People Advisors to improve performance outcomes through coaching, clear expectations, timely feedback, and appropriate support plans</li>
<li>Provide consultation and support for high-risk terminations, including those related to leaves of absence, accommodations, protected activity, investigations, and other sensitive circumstances, as well as support standard involuntary terminations by ensuring consistency, documentation sufficiency, and alignment to policies and best practices</li>
<li>Partner closely with Leave of Absence and Accommodations teams to support ER matters that intersect with leaves, restrictions, or workplace accommodations</li>
<li>Support development and delivery of ER-related training for People Advisors and leaders, including performance documentation, corrective actions, investigations, conflict resolution, and respectful workplace expectations</li>
<li>Use ER case management dashboards and reporting to identify key trends, themes, and emerging risk areas across ER activity, presenting insights to internal stakeholders</li>
</ul>
Job Requirements Include:
<ul>
<li>Bachelor's degree, commitment to obtain a bachelor's degree within three (3) years, or equivalent experience is required</li>
<li>Minimum of five (5) years of professional experience in ER</li>
<li>Demonstrated expertise in both design and execution in ER</li>
<li>Demonstrated ability to lead initiatives inclusive of successful change management</li>
<li>Excellent interpersonal and collaboration skills across stakeholders and contexts</li>
<li>Excellent communication and presentation skills, both written and verbal, with strong skills in Word and PowerPoint</li>
<li>Experience leading multi-disciplined project or process improvement teams</li>
<li>Able to lean into data-driven organization, leveraging reports and data to inform and execute on projects</li>
</ul>
We are seeking a People Senior Specialist with deep experience in ER who is passionate about creating fair, consistent, and compliant workplace practices within a mission-driven healthcare organization. If you are excited about leading complex ER work, partnering with leaders to navigate challenging people matters, and strengthening organizational practices that support both our team members and the vulnerable seniors we serve, we encourage you to apply.<div>
COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations. 


Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law. 


Beware of Scams

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com</div></div>

Senior Employee Relations Specialist

University of Southern California

<div>Job ID REQ20178332 Category Nursing</div>
 <div>Clinical Research Regulatory Specialist - Operations
The University of Southern California (USC), founded in 1880, is one of the world&rsquo;s leading private research universities and the largest private employer in the City of Los Angeles. As a member of the Trojan Family, you will join a vibrant community of faculty, staff, students, and researchers dedicated to advancing knowledge, innovation, and excellence in education, research, and patient care.
Position Summary:
Reporting to the Assistant Director of Clinical Research Operations, the Regulatory Affairs Specialist is responsible for overseeing and managing the regulatory aspects of clinical research studies conducted through the Clinical Trials Office. This role independently manages complex, multi-phase clinical research protocols from study start-up through closeout, ensuring compliance with all applicable federal, state, local, sponsor, and institutional regulations governing human subjects research.
The Regulatory Affairs Specialist serves as the primary regulatory resource for non-cancer clinical trials and is responsible for coordinating, preparing, and maintaining regulatory documentation for industry-sponsored, federally funded, and investigator-initiated studies. The incumbent will lead regulatory-related study meetings, maintain investigator site files, ensure the timely collection and maintenance of essential documents, and support study teams in meeting all regulatory requirements throughout the lifecycle of a clinical trial.
This position plays a key role in developing and implementing processes that promote regulatory compliance, data integrity, and adherence to Good Clinical Practice (GCP), institutional standard operating procedures (SOPs), and University policies.
Key Responsibilities:
<ul><li>Manage all regulatory activities for assigned clinical research studies from study initiation through closeout.
</li><li>Prepare, submit, and track regulatory submissions, including Initial Applications, Amendments, Continuing Reviews, and Reportable Events to the Institutional Review Board (IRB), Food and Drug Administration (FDA), sponsors, and other regulatory agencies as required.
</li><li>Ensure timely reporting of regulatory submissions, adverse events, protocol deviations, and other reportable events in accordance with applicable regulations and study requirements.
</li><li>Maintain accurate and audit-ready investigator site files and essential regulatory documentation.
</li><li>Collaborate with Principal Investigators, study coordinators, sponsors, and research staff to ensure ongoing regulatory compliance.
</li><li>Serve as a liaison with regulatory and compliance entities, including the IRB, FDA, sponsor representatives, monitors, and external agencies.
</li><li>Participate in and lead study-related regulatory meetings, providing guidance on regulatory requirements and compliance considerations.
</li><li>Maintain accurate study information within the Clinical Trial Management System (OnCore) and electronic regulatory system (Florence).
</li><li>Develop and implement workflows and best practices that enhance regulatory oversight, documentation quality, and study compliance.
</li><li>Support audit and inspection readiness activities and assist with responses to regulatory findings, when necessary.
</li><li>Ensure adherence to Good Clinical Practice (GCP), institutional policies, sponsor requirements, and all applicable regulatory standards.
</li></ul>Required Qualifications:
<ul><li>Demonstrated experience preparing and submitting IRB applications, including Initial Reviews, Amendments, Continuing Reviews, and Reportable Events.
</li><li>Strong knowledge of clinical research regulatory processes and documentation requirements.
</li><li>Excellent interpersonal skills with the ability to build and maintain effective working relationships across the Health System.
</li><li>Exceptional organizational skills with meticulous attention to detail.
</li><li>Ability to effectively manage multiple priorities, adapt to changing demands, and meet critical deadlines in a fast-paced environment.
</li><li>Strong analytical and problem-solving skills, with the ability to identify issues, develop solutions, and implement corrective actions independently.
</li><li>Proven ability to exercise sound judgment, discretion, and independent decision-making.
</li><li>Excellent written and verbal communication skills.
</li><li>Ability to research, evaluate, interpret, and synthesize complex information and prepare clear, concise reports and correspondence.
</li><li>Strong customer service orientation and commitment to responsive stakeholder support.
</li><li>High level of professionalism, integrity, and discretion in handling confidential information.
</li><li>Ability to work independently while contributing effectively as part of a collaborative team.
</li><li>Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) and virtual meeting platforms such as Zoom.
</li><li>Demonstrated ability to establish and maintain accurate files, records, and regulatory documentation.
</li><li>Experience working effectively with individuals from diverse cultural, educational, and professional backgrounds.
</li></ul>Minimum Qualifications:
<ul><li>High school diploma or equivalent combined with sufficient experience and demonstrated competencies required to successfully perform the duties of the position.
</li><li>Bachelor&rsquo;s degree preferred.
</li><li>Minimum of 3-5 years of clinical research regulatory experience as a Regulatory Affairs Coordinator (RAC) or Assistant Regulatory Affairs Coordinator, or an equivalent combination of education and experience.
</li></ul>Preferred Qualifications:
<ul><li>Working knowledge of federal, state, local, and institutional regulations governing clinical research and human subject protections.
</li><li>Experience supporting a variety of clinical trial types, including industry-sponsored, federally funded, cooperative group, and investigator-initiated studies.
</li><li>Research certification such as ACRP, SoCRA, CCRP, or equivalent.
</li><li>Current CITI Human Subjects Research certification.
</li><li>Demonstrated expertise in clinical research regulatory compliance, including Phase I-IV drug studies and medical device trials.
</li><li>Comprehensive understanding of IRB processes, FDA regulations, and regulatory requirements throughout the clinical trial lifecycle.
</li><li>Experience with Clinical Trial Management Systems (OnCore) and electronic regulatory systems (Florence) preferred.
</li></ul>Follows established USC and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan.
This position is remote. Work hours and remote days may be subject to change depending on business needs.
The annual range for this position is $75,968.95 - $ 101,364.43. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations 
 
Minimum Education: Bachelor's degree Addtional Education Requirements Combined experience/education as substitute for minimum education Minimum Experience: 2 years Addtional Experience Requirements Combined experience/education as substitute for minimum work experience Minimum Skills: Experience in clinical research compliance, regulatory research and/or operations in the academic or private sector. Experience with submissions to the Institutional Review Board and/or the Federal Drug Administration for Investigational Drugs and Devices (IND/IDE). Knowledgeable of Informational Conference on Harmonization-Good Clinical Practice (ICHGCP), Department of Health and Human Services (DHHS), Office of Human Research Protections (OHRP) and FDA regulations and procedures. Ability to evaluate the risks and benefits of different solutions, and proven problem-solving and decision-making skills to uncover causes of problems. Exemplary organization skills and attention to detail. Proven ability to interpret, analyze, and apply pertinent policies, procedures, regulations, and requirements. Deft interpersonal and diplomatic skills for communicating tactfully with all levels of staff and varied individuals and groups. Demonstrated experience developing communication plans, instructional materials and related content. Experience with office management communication software/tools (e.g., Google suite, Slack, Skype). Preferred Education: Bachelor's degree Preferred Experience: 3 years in clinical research compliance, regulatory research and/or operations in the academic or private sector Preferred Skills: Extensive experience in compliance oversight, coordination, monitoring, and/or auditing of clinical research studies and trials. Advanced knowledge of regulations governing human research.
<div>Job ID REQ20178332 Posted Date 07/30/2026</div></div>

Clinical Research Regulatory Specialist

Coalition for Responsible Community Development

<div>Description: 
Under the direction of the Program Manager and Director of Economic Development, the Business Loan Specialist serves as a trusted financial advisor to entrepreneurs and small business owners by identifying capital needs, developing funding strategies, and facilitating access to financing that supports business growth, sustainability, and job creation. The role focuses on proactive engagement with the small business community, relationship development, business advising, and successfully guiding clients from initial consultation through loan funding. The Business Loan Specialist is expected to cultivate and manage a robust pipeline of businesses while consistently achieving measurable capital infusion outcomes exceeding $1 million annually through traditional, alternative, and government-backed financing programs. This builds on the existing expectation that the role provides loan packaging, business consulting, and financing guidance to small businesses.
ESSENTIAL DUTIES &amp; RESPONSIBILITIES
Business Development &amp; Client Engagement<ul><li>
Proactively identify, recruit, and engage small business owners through outreach, networking, workshops, referrals, and strategic partnerships.</li><li>
Build and maintain a strong pipeline of entrepreneurs seeking access to capital and business growth resources.</li><li>
Develop trusted relationships with business owners through ongoing consultation and follow-up, resulting in long-term client engagement.</li><li>
Conduct comprehensive business needs assessments to identify financing opportunities and recommend appropriate capital solutions.</li><li>
Represent the BusinessSource Center at community events, lender forums, resource fairs, and business networking events to expand visibility and increase client engagement.</li></ul>
Capital Access &amp; Loan Facilitation<ul><li>
Serve as the primary advisor to business owners throughout the entire lending lifecycle from initial assessment and financial readiness through funding, closing, and post-loan technical assistance.</li><li>
Identify and structure financing solutions utilizing conventional bank financing, SBA loan programs, CDFIs, credit unions, microloans, alternative lenders, and public financing resources based on each business's growth objectives.</li><li>
Prepare complete lender-ready loan packages, including financial analysis, cash flow projections, debt service calculations, business narratives, and supporting documentation.</li><li>
Analyze financial statements, tax returns, credit reports, business plans, and operational performance to evaluate funding readiness and recommend appropriate financing strategies.</li><li>
Develop and maintain strong relationships with borrowers, lenders, financial institutions, and funding partners to ensure efficient processing, timely funding, and successful loan closings.</li><li>
Facilitate a minimum of $1 million annually in business capital infusion while maintaining high- quality client service, compliance, and measurable economic outcomes.</li><li>
Leverage capital access as a strategy to support business expansion, sustainability, job creation, and job retention. The Business Loan Specialist is expected to directly contribute to the BusinessSource Center's annual performance goals by generating financing opportunities that result in business growth and independently achieving at least 50% of the Center's annual job creation and retention targets.</li><li>
Monitor funded businesses through post-closing technical assistance to help clients successfully deploy capital, strengthen operations, retain existing jobs, and create new employment opportunities.</li></ul>
Relationship Management<ul><li>
Establish and strengthen strategic relationships with banks, SBA lenders, CDFIs, credit unions, economic development partners, and alternative financing organizations.</li><li>
Serve as the primary point of contact throughout the funding process while providing exceptional client service.</li><li>
Identify opportunities for repeat financing, expansion capital, equipment financing, working capital, and commercial real estate lending.</li></ul>
Business Consulting, Training &amp; Education<ul><li>
Provide one-on-one business consulting and facilitate workshops focused on financial management, business planning, capital readiness, cash flow management, credit improvement, and sustainable business growth.</li><li>
Develop customized action plans that strengthen business operations, improve financial readiness, and position entrepreneurs for successful financing opportunities.</li><li>
Educate business owners on available funding resources, lending products, financing strategies, and lender expectations to increase access to capital.</li><li>
Design and deliver educational workshops that empower entrepreneurs with the knowledge and tools needed to make informed financial decisions, build lender confidence, and support long- term business success.</li><li>
Collaborate with community partners, financial institutions, and resource organizations to expand educational opportunities and connect businesses to technical assistance, capital resources, and economic development programs.</li></ul>
Requirements:

 QUALIFICATIONS<ul><li>
Bachelor&rsquo;s degree in Business Administration, Finance, Accounting, Economics, or a related field, or an equivalent combination of education and professional experience.</li><li>
Minimum of five (5) years of experience in commercial lending, SBA lending, CDFI lending, business banking, loan underwriting, business finance, or alternative financing.</li><li>
Demonstrated success facilitating business financing transactions with measurable outcomes, including capital infusion and business growth.</li><li>
Strong knowledge of business planning, financial analysis, cash flow projections, credit analysis, loan underwriting, and business financing programs.</li><li>
Experience advising and supporting small businesses through various stages of growth while building trusted relationships with entrepreneurs, lenders, and community partners.</li><li>
Knowledge of conventional financing, SBA loan programs, CDFIs, microloans, lines of credit, commercial real estate financing, equipment financing, and alternative capital resources.</li><li>
Proven ability to manage multiple financing opportunities, prioritize competing deadlines, and work independently while maintaining exceptional attention to detail.</li><li>
Excellent written, verbal, presentation, and interpersonal communication skills with a strong commitment to customer service and client success.</li><li>
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), CRM platforms, and cloud-based applications.</li><li>
Experience working within economic development, entrepreneurship, or small business assistance programs is highly desirable.</li><li>
Bilingual (English/Spanish) preferred.</li><li>
Valid California Driver's License, reliable transportation, and willingness to travel throughout the BusinessSource service area and work occasional evenings or weekends as needed.</li><li>
This is not a work from home position. This role reports to the office 5 days a week.</li></ul>
BENEFITS
CRCD is in the top 10% for excellent benefits for non-profits with an array of benefits available including:<ul><li>
14 Paid Holidays</li><li>
On-Demand training memberships to bolster professional development</li><li>
Dental/Vision/ 85% employer-paid &amp; 45% dependent paid Medical Insurance</li><li>
401k eligibility from day one &amp; up to 3% matching after one year</li><li>
529 Educational Savings Plan from Principle</li><li>
Flexible Spending Account (FSA)</li><li>
Short &amp; Long Term Disability</li><li>
Accident &amp; Hospital Indemnity</li><li>
Whole life insurance with cash benefits</li><li>
Identity Theft Protection and Legal Services</li><li>
Discount pet insurance through ASPCA</li><li>
Generous work/life balance</li></ul>
JOB TYPE: Full-time
SALARY RANGE: $75,000-$88,000
All candidates are subject to a criminal history check and meet CRCD&rsquo;s criteria regarding criminal history and must pass background check conducted by LA County. CRCD is an Equal Opportunity Employer is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the EEO/ADA Coordinator. EEO /ADA Coordinator contact: Stacey Cabling (213) 743-6193.</div>

Business Loan Specialist

Avanath Capital, LLC

<div>Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role: The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
<ul>
<li>An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.</li>
<li>An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This includes, but is not limited to, seeking resources throughout the organization via the organization's support services and senior leadership.</li>
<li>An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges.</li>
</ul>
Qualifications
<ul>
<li>Passion for providing exceptional customer service.</li>
<li>2+ years of sales and/or customer relations experience</li>
<li>Low-income housing and tax credit experience is highly desired.</li>
<li>Bilingual (English &amp; Spanish) highly desired.</li>
<li>Thrives in a fast-paced environment.</li>
<li>Flexible schedule that may include evenings and weekends.</li>
<li>Solid computer knowledge, Windows (Word, Excel), internet, and e-mail</li>
<li>Working knowledge of Yardi Voyager Property Management software</li>
</ul>
Key Accountabilities
<ul>
<li>Customer Service &amp; Sales</li>
<li><ul><li>At all times, regardless, provides A+ customer service.</li>
<li>Greet and qualify all prospects.</li>
<li>Record all telephone and in-person visits on guest cards.</li>
<li>Inspect models and available &quot;market-ready&quot;, communicate related service needs to Community Manager.</li>
<li>Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale.</li>
<li>Have the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements.</li>
<li>Update availability report, process applications for approvals.</li>
<li>Ensure the apartment is ready for the resident to move in on the agreed date.</li>
<li>Immediately follow up on prospects that did not close and attempt to close the sale again. If unable to help the prospect, refer them to sister communities to meet the prospect's needs.</li>
<li>Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to the community.</li>
<li>Assist in monitoring renewals. Distribute and follow up on renewal notices.</li>
</ul></li><li>Administrative</li>
<li><ul><li>Accept rental payments.</li>
<li>Type lease and complete appropriate paperwork and input information on the Yardi System accurately and on a timely basis.</li>
<li>Maintain current resident files.</li>
<li>Distribute all company or community-issued notices.</li>
<li>Maintain accurate monthly commission records on leases and renewals for bonus purposes.</li>
<li>Assist the management team with other various tasks as required.</li>
<li>Consistently implement policies of the community.</li>
</ul></li><li>Resident Retention</li>
<li><ul><li>Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.</li>
<li>Quickly complete maintenance service requests and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.</li>
<li>Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.</li>
<li>Maintain open communication with Community Manager and Maintenance Supervisor.</li>
<li>Contribute to the cleanliness and curb appeal of the community on a continuing basis.</li>
<li>Assist in planning resident events. Attend events and participate as a host for any event as directed by the Community Manager.</li>
</ul></li><li>Adherence to Property Management Rules, Regulations, and Guidelines</li>
<li><ul><li>Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.</li>
<li>Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.</li>
</ul></li>
</ul>Physical Demands &amp; Working Conditions
<ul><li>The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.</li>
<li>Frequent sitting and walking</li>
<li>Repetitive use of the computer, keyboard, mouse, and phone</li>
<li>Reading, comprehending, writing, performing calculations, and communicating verbally.</li>
<li>May work in an elevated site, may walk on uneven ground.</li>
<li>Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.</li>
</ul>
How Avanath Supports You 
 
We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.
 
 
We offer:
<ul>
<li> Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.</li>
<li> Comprehensive Benefits &ndash; health, dental &amp; vision, 401(k), personal time off, paid holidays and more!</li>
<li>Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.</li>
<li> Development &ndash; a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching</li>
</ul>
Diversity &amp; Inclusion

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (&quot;DEI&quot;) are at the very core of Avanath's operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of our culture, our reputation, and our achievements.

We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Our organization's diversity initiatives include&mdash;but are not limited to&mdash;our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:

+ Respectful communication and cooperation between all employees.

+ Teamwork and employee participation, permitting the representation of all groups and employee perspectives.

+ Work/life balance through flexible work schedules to accommodate employees' varying needs.

+ Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity. 


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