customer support specialist

Reliable Forklift Sales

<p><strong>Remote Email Support Specialist</strong><br /><br /><strong>Job Overview</strong><br /><br />Reliable Forklift Sales is a leading distributor of machinery and equipment, specialising in the sales, rentals, and service of forklifts and material handling products. Serving a diverse range of industries across North America, we are known for our exceptional customer support and comprehensive equipment offerings. We are currently seeking a diligent and customer-focused <strong>Remote Email Support Specialist</strong> to join our growing team. This is a <strong>full-time</strong>, remote position where you will be the primary point of contact for our customers, delivering outstanding support and solutions through email communication. The ideal candidate is an excellent writer with a passion for problem-solving and ensuring a positive customer experience.<br /><br /><strong>Key Responsibilities</strong><br />* Respond to customer enquiries via email in a professional, clear, and timely manner.<br />* Provide accurate information regarding products, services, sales, and rentals.<br />* Effectively troubleshoot and resolve customer issues, aiming for a high rate of first-contact resolution.<br />* Maintain detailed and accurate records of all customer interactions within our CRM system.<br />* Escalate complex issues to senior team members or other departments as required, ensuring a seamless handover.<br />* Collaborate with the sales and service teams to provide comprehensive solutions for our customers.<br />* Contribute to the continuous improvement of our support processes and documentation.<br /><br /><strong>Qualifications</strong><br />* Proven experience in a customer support role, with a strong emphasis on email-based communication.<br />* Exceptional written communication and interpersonal skills, with a keen eye for detail.<br />* Strong problem-solving abilities and a logical, methodical approach to troubleshooting.<br />* The ability to work independently and manage your time effectively in a remote setting.<br />* Proficiency with helpdesk software and CRM systems is highly desirable.<br />* A patient, empathetic, and professional attitude towards all customer interactions.<br />* An interest in or prior experience with industrial machinery or material handling equipment would be an advantage.<br /><br /><strong>What We Offer</strong><br />* <strong>Employment Type:</strong> Full-Time<br />* <strong>Location:</strong> Remote (Based in Los Angeles, California, United States)<br />* <strong>Salary:</strong> A competitive hourly rate of <strong>$18 - $27 USD</strong>, dependent on experience.</p>

Remote Email Support Specialist

PTS Expeditionary Commuications

<p><strong>Job Overview</strong></p><p> </p><p><strong>PTS Expeditionary Communications</strong> is seeking a customer-focused and highly motivated Remote <strong>Chat Support Specialist</strong> to join our growing support team. In this role, you will serve as the first point of contact for customers, providing timely and professional assistance through live chat and other digital communication channels. You will resolve customer inquiries, troubleshoot basic issues, provide product information, and ensure every interaction delivers an exceptional customer experience.</p><p> </p><p>If you're excited about this opportunity but don't meet every qualification, we encourage you to apply. You may be an excellent fit for this or other opportunities within our organization. We value individuals who build strong relationships, embrace continuous learning, respect diverse perspectives, act with integrity, and contribute positively to a collaborative team environment.</p><p> </p><p><strong>Position Summary</strong></p><p>The Remote <strong>Chat Support Specialist</strong> is responsible for delivering prompt, accurate, and professional customer support through online chat, email, and other digital platforms. The ideal candidate is an excellent communicator with strong problem-solving skills, exceptional attention to detail, and a passion for helping customers while maintaining a positive brand experience.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer inquiries promptly through live chat, email, and other digital communication channels.</li><li>Provide accurate information regarding products, services, policies, and account-related questions.</li><li>Troubleshoot basic customer issues and resolve concerns efficiently or escalate complex matters when appropriate.</li><li>Document customer interactions accurately within the company's CRM or customer support platform.</li><li>Maintain a high level of professionalism, empathy, and customer satisfaction during every interaction.</li><li>Collaborate with internal departments to resolve customer concerns and ensure timely follow-up.</li><li>Meet established response time, quality assurance, and customer satisfaction goals.</li><li>Identify recurring customer issues and recommend process improvements to enhance the customer experience.</li><li>Stay informed about company products, services, promotions, and internal procedures.</li><li>Perform additional customer support and administrative duties as assigned.</li></ul><p> </p><p><strong>Qualifications</strong></p><p><strong>Required</strong></p><ul><li>High school diploma or equivalent.</li><li>Previous experience in customer service, chat support, help desk, call center, administrative support, or a related role.</li><li>Outstanding written communication skills with proper grammar, spelling, and professionalism.</li><li>Strong multitasking, organizational, and time management abilities.</li><li>Proficiency with Microsoft Office Suite and web-based customer support platforms.</li><li>Ability to type accurately while managing multiple customer conversations.</li><li>Strong problem-solving and critical thinking skills.</li><li>Ability to work independently in a remote environment with minimal supervision.</li><li>Reliable high-speed internet connection and a dedicated home workspace.</li></ul><p> </p><p><strong>Preferred</strong></p><p>Associate degree or additional customer service training.</p><p>Experience using CRM platforms such as Salesforce, Zendesk, Freshdesk, Intercom, or similar customer support software.</p><p>Previous experience supporting customers in a remote environment.</p><p>Experience meeting customer satisfaction and performance metrics.</p><p> </p><p><strong>Knowledge, Skills, and Abilities</strong></p><p>Excellent written communication and interpersonal skills.</p><p>Strong customer service orientation with a positive, solution-focused attitude.</p><p>Ability to remain calm and professional when handling challenging customer situations.</p><p>Exceptional attention to detail and accuracy.</p><p>Strong organizational and multitasking abilities.</p><p>Ability to quickly learn new products, software, and internal processes.</p><p>Commitment to maintaining confidentiality and protecting customer information.</p><p>Ability to adapt to changing priorities in a fast-paced environment.</p><p>Work Environment</p><p> </p><p>This is a fully remote position requiring a professional home office, reliable high-speed internet, and the ability to communicate effectively through chat, email, video conferencing, and collaboration platforms. The successful candidate must be self-motivated, dependable, and capable of working independently while contributing to a collaborative remote team.</p><p> </p><p><strong>Why Join Us?</strong></p><p>Competitive compensation</p><p>Comprehensive health, dental, and vision insurance</p><p>401(k) with company match (where applicable)</p><p>Paid vacation, company holidays, and paid time off</p><p>Employee Assistance Program (EAP)</p><p>Professional development and career advancement opportunities</p><p>Flexible remote work environment</p><p>Collaborative and inclusive company culture</p><p>Employee recognition and wellness programs</p><p>Ongoing training and continuous learning opportunities</p><p> </p><p><strong>PTS Expeditionary Communications</strong> is an Equal Opportunity Employer committed to creating an inclusive workplace where diversity is valued and everyone has the opportunity to succeed. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.</p>

Chat Support Specialist

SHANKAR DISTILLERS

<p>We are seeking a customer-focused and detail-oriented Remote Live Chat Support Agent / Specialist to provide exceptional online customer service through live chat. In this work-from-home role, you will assist customers by answering questions, resolving issues, processing requests, and providing accurate information in a timely and professional manner. The ideal candidate has excellent written communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer experiences.</p><h3><strong>Responsibilities</strong></h3><ul><li>Respond promptly to customer inquiries through live chat and messaging platforms.</li><li>Provide accurate information regarding products, services, orders, and company policies.</li><li>Resolve customer concerns by identifying issues and offering appropriate solutions.</li><li>Escalate complex customer issues to the appropriate department when necessary.</li><li>Document customer interactions and maintain accurate records in the CRM system.</li><li>Process orders, returns, exchanges, cancellations, and account updates.</li><li>Follow established customer service standards and company procedures.</li><li>Meet or exceed productivity, response time, and customer satisfaction goals.</li><li>Collaborate with team members and supervisors to improve customer support processes.</li><li>Maintain confidentiality of customer and company information.</li></ul><h3><strong>Qualifications</strong></h3><ul><li>Previous customer service, live chat, call center, or administrative experience is preferred but not required.</li><li>Excellent written communication, grammar, and typing skills.</li><li>Strong problem-solving and multitasking abilities.</li><li>Basic computer proficiency, including Microsoft Office and Google Workspace.</li><li>Ability to learn new software and customer support platforms quickly.</li><li>Self-motivated with the ability to work independently in a remote environment.</li><li>Reliable high-speed internet connection and a quiet home workspace.</li></ul><h3><strong>Work Schedule</strong></h3><ul><li>Full-Time or Part-Time</li><li>Flexible scheduling may be available, including evenings, weekends, and holidays depending on business needs.</li></ul><h3><strong>Benefits </strong></h3><ul><li>Competitive hourly pay or salary.</li><li>Fully remote work-from-home position.</li><li>Flexible scheduling options.</li><li>Paid training and onboarding.</li><li>Paid time off and company holidays (eligible employees).</li><li>Health, dental, and vision insurance (full-time employees).</li><li>Retirement savings plan.</li><li>Employee assistance programs.</li><li>Career growth and professional development opportunities.</li></ul>

Remote Live Chat Support Agent / Specialist (Full-Time / Part-Time)

Stello Products, Inc.

<p> </p><h3>Job Overview</h3><p>Stello Products, Inc., a leading sign manufacturer since 1959, is seeking a dedicated and professional <strong>Live Chat Agent</strong> to join our team. This is a <strong>Full-Time</strong> position ideal for an individual passionate about delivering exceptional customer service. As a specialist in signage solutions for the highway industry, municipalities, and personal use, we pride ourselves on our commitment to quality. The successful candidate will be the first point of contact for our customers, providing expert guidance and support to uphold our long-standing reputation for excellence.<br /><br /> </p><h3>Responsibilities</h3><p><br />As a Live Chat Agent, you will be responsible for managing real-time customer interactions and ensuring a seamless experience. Key responsibilities include:<br /> </p><ul><li>Engaging professionally with customers via our live chat platform to answer questions and provide immediate support.</li><li>Developing a deep understanding of our product range, including MUTCD signs, street signs, custom signage, and safety equipment, to offer accurate information.</li><li>Assisting customers with the entire sales process, from product selection and customisation to order placement and tracking.</li><li>Resolving customer issues, complaints, and inquiries efficiently and with a high degree of empathy.</li><li>Guiding users through our website to help them find the products that meet their specific needs.</li><li>Collaborating with internal teams, such as sales and production, to address complex customer requirements.</li><li>Maintaining detailed records of customer interactions and feedback to contribute to service improvements.</li></ul><p><br /> </p><h3>Qualifications</h3><p><br />The ideal candidate will possess a strong work ethic and a genuine desire to help customers. Required qualifications include:<br /> </p><ul><li>Proven experience in a customer service role, with previous experience as a live chat agent being highly advantageous.</li><li>Exceptional written communication skills, with a strong command of spelling, grammar, and punctuation.</li><li>Excellent typing speed and accuracy, with the ability to manage multiple chat conversations simultaneously.</li><li>Strong problem-solving abilities and a calm, patient, and professional demeanour.</li><li>Proficiency in using computers and familiarity with CRM software and digital communication tools.</li><li>A proactive and customer-centric approach to all tasks.</li><li>An interest in or experience with the manufacturing or signage industry is desirable but not essential.</li></ul><p><br /> </p><h3>Benefits</h3><p><br />We value our employees and are pleased to offer a competitive and rewarding package.<br /> </p><ul><li>A competitive hourly wage of <strong>$30 - $40 USD per hour</strong>, commensurate with experience.</li><li>The opportunity to be part of a well-established and respected organisation with a history of quality and innovation.</li><li>A supportive and collaborative team environment focused on professional growth.</li></ul><p> </p>

Live Chat Agent

Sage Society

<p><b>Job Overview</b></p><p>We are seeking a dynamic and organized Receptionist/Office Assistant to join our team! We are a long-established fine wine specialist catering to wine collectors and wine storage in West Los Angeles looking to hire a full time or part time Receptionist/Administrative Assistant. The ideal candidate would be providing exceptional customer service while managing various administrative tasks. This role requires strong Mac skills, organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. Proficiency in office management software and excellent communication skills are essential for success in this position. Full time position is Tuesday through Saturday 10am to 6pm. Part time position is Mondays and Saturdays and one or two additional optional days from 10am to 6pm.</p><p>Required skills:</p><ul><li>Mac Computer savvy: required</li><li>Shopify backend experience: required</li><li>Manage multi-line phone systems, directing calls appropriately and taking messages as needed.</li><li>Perform data entry, filing, and clerical duties to support office operations.</li><li>Provide customer support by addressing inquiries and resolving issues promptly.</li><li>Handle confidential information with discretion.</li><li>Shopify backend experience preferred</li><li>Must know how to use Word, Excel, Pages, Numbers, Google Docs</li><li>Fast learner</li><li>Strong organizational and multi-tasking skills</li><li>Able to provide high level detail service to clients</li><li>Some wine knowledge preferred but not required</li><li>Strong work ethics</li><li>Honesty</li><li>Treat all situations with discretion and confidentiality</li><li>Must be able to pass full background check</li><li>Office maintenance</li><li>Help with events</li></ul><p><b>Experience</b></p><ul><li>Previous experience in a front desk or receptionist role is preferred.</li><li>Familiarity with multi-line phone systems and office management practices is essential.</li><li>Strong Mac computer skills with proficiency and Google Workspace.</li><li>Excellent organizational skills with the ability to manage time effectively and prioritize tasks.</li><li>Strong typing skills with attention to detail for accurate data entry.</li><li>Background in administrative support or personal assistant roles will be considered beneficial. We invite qualified candidates who are eager to contribute positively to our team to apply for this exciting opportunity.</li></ul><p>Position has a 90 day probationary period. Send your resumes. Include education, work history, and your contact information.</p><p>Pay: $22.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Application Question(s):</p><ul><li>Please briefly explain related work experience</li></ul><p>Experience:</p><ul><li>MacOS Server: 3 years (Required)</li><li>receptionist/office assistant : 1 year (Required)</li><li>E-commerce: 2 years (Preferred)</li></ul><p>Work Location: In person</p>

Receptionist/Office Assistant

Braille Institute of America

<b>Location:</b> Los Angeles, California
<br><br>
THE OPPORTUNITY
<br>Join us in building a more inclusive world at Braille Institute of America. We are undertaking one of the most transformative initiatives in our history, planning our next century of success in serving the blind and visually impaired communities.
<br>Through our 2025-2027 strategic planning process, we identified the next generation opportunities to advance critical initiatives in areas such as customer research; the expansion and transformation of current programs and services; the development of new nationally and internationally accessible programs; the creation of dynamic new strategic partnerships; and the alignment of our mission, strategy, and resources.
<br>If you are ready to join a dynamic organization transforming the lives of individuals experiencing vision loss, we want you on our team.
<br><br>
WHO WE ARE
<br><b>At Braille Institute, we are driven by a shared purpose:</b> to serve the blind and low vision community. We come together to make a meaningful difference in the lives of others, finding fulfillment in the impact we create. We believe in fostering a culture that is collaborative, inclusive, and flexible.
<br>We understand the importance of work-life balance, valuing both personal and professional fulfillment. Here, you'll find an environment that supports your well-being while providing opportunities to learn, grow, and thrive alongside colleagues who are sighted and visually impaired.
<br>Join us in embracing technology and innovation as we shape the future of accessibility and positively transform the lives of those with vision loss.
<br><br>
JOB DESCRIPTION
<br><br>
Position Overview
<br><br>
Braille Institute is seeking a dynamic Public Relations & Communications Specialist to increase awareness, visibility, and engagement for both the Braille Institute and Vision Support America brands. This role is primarily responsible for developing and executing public relations and earned media initiatives that elevate the organization's mission, programs, services, and impact throughout the communities we serve.
<br><br>
The ideal candidate has 3–5 years of public relations or communications experience, a proven track record of pitching and securing media coverage, excellent storytelling skills, and the ability to cultivate relationships with journalists, media outlets, influencers, and community partners.
<br><br>
While public relations and publicity are the primary focus of this position, the Specialist will also support marketing campaigns, events, outreach activities, and day-to-day marketing coordination efforts. This role is ideal for a communications professional who enjoys both strategic media relations and hands-on execution.
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Key Responsibilities – Public Relations & Media Relations
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<ul>
<li>Increase awareness and interest for the Braille Institute parent brand and the Vision Support America low vision brand.</li>
<li>Develop and execute proactive public relations strategies that increase visibility for organizational programs, services, events, advocacy efforts, and client impact stories.</li>
<li>Identify compelling stories, client success stories, thought leadership opportunities, and newsworthy initiatives that can generate earned media coverage.</li>
<li>Build and maintain strong relationships with local, regional, national, and industry media contacts, journalists, editors, producers, influencers, and community publications.</li>
<li>Research, write, and distribute press releases, media advisories, fact sheets, talking points, and other media materials.</li>
<li>Develop and pitch story ideas to media outlets and secure interviews, features, event coverage, and speaking opportunities.</li>
<li>Assist in positioning organizational leaders as subject matter experts and thought leaders.</li>
<li>Serve as a secondary spokesperson for the organization when appropriate.</li>
<li>Coordinate media attendance and support at events, announcements, and community outreach activities.</li>
<li>Monitor, track, and report on earned media coverage, audience reach, publicity outcomes, and media engagement opportunities.</li>
<li>Assist with crisis communications preparation and media response coordination as needed.</li>
</ul>
Marketing & Communications Support
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<ul>
<li>Support the development and execution of integrated marketing campaigns that advance organizational objectives and increase audience engagement.</li>
<li>Assist in the creation and coordination of content for websites, newsletters, email marketing, social media channels, and promotional materials.</li>
<li>Help ensure consistent messaging, voice, and brand standards across all communication channels.</li>
<li>Support community outreach, partnership development, and external engagement initiatives.</li>
<li>Collaborate with internal departments to identify and promote impactful stories and organizational achievements.</li>
<li>Maintain marketing and communications calendars, project timelines, and content schedules.</li>
</ul>
Event & Marketing Coordination
<br><br>
<ul>
<li>Support planning and execution of events, conferences, exhibit booths, donor events, community outreach activities, and awareness campaigns.</li>
<li>Coordinate event logistics, timelines, vendor communications, promotional materials, and marketing support.</li>
<li>Assist with event promotion through media outreach, digital marketing, email campaigns, and social media.</li>
<li>Provide on-site event support, media coordination, photography coordination, and post-event follow-up.</li>
<li>Track event participation, media engagement, and promotional outcomes.</li>
<li>Manage multiple projects simultaneously while meeting deadlines and organizational priorities.</li>
<li>Contribute to additional marketing and communications initiatives as assigned.</li>
</ul>
Qualifications – Required
<br><br>
<ul>
<li>Bachelor's degree in Public Relations, Communications, Marketing, Journalism, or a related field preferred.</li>
<li>3–5 years of professional experience in public relations, media relations, communications, marketing, or a related field.</li>
<li>Demonstrated success developing media pitches and securing earned media coverage through local, regional, broadcast, print, digital, or industry media outlets.</li>
<li>Strong writing, editing, and verbal communication skills.</li>
<li>Experience creating press releases, media pitches, talking points, media kits, and communication materials.</li>
<li>Ability to build and maintain productive relationships with media professionals and community partners.</li>
<li>Strong project management and organizational skills with the ability to manage multiple priorities.</li>
<li>Professional presence and confidence interacting with executives, media representatives, community leaders, donors, and stakeholders.</li>
<li>Proficiency with Microsoft Office and common marketing and communication platforms.</li>
<li>Ability to work occasional evenings and weekends to support events and media opportunities.</li>
</ul>
Qualifications – Preferred
<br><br>
<ul>
<li>Existing media contacts and relationships within Southern California media markets.</li>
</ul>
Experience working within nonprofit, healthcare, education, disability services, or mission-driven organizations.
<br><ul>
<li>Familiarity with media monitoring and public relations tools such as Cision, Meltwater, Muck Rack, CoverageBook, PR Newswire, or similar platforms.</li>
<li>Experience supporting events, conferences, regional outreach initiatives, and integrated marketing campaigns.</li>
<li>Experience working with social media, email marketing platforms, and content management systems.</li>
</ul>
Why This Role Matters
<br><br>
The Public Relations & Communications Specialist helps shape how the public, media, donors, partners, and community stakeholders understand and engage with Braille Institute and Vision Support America. Through strategic storytelling, earned media outreach, community engagement, and marketing support, this role plays a critical part in expanding awareness, increasing consumer engagement, and advancing the organization's mission of eliminating barriers to a fulfilling life caused by blindness and severe sight loss.
<br><br>
<b>Work Environment:</b><br>
<ul>
<li>This position works in a standard office environment.</li>
</ul>
<b>Physical Requirements:</b><br>
<ul>
<li>The role operates with standard office equipment.</li>
</ul>
<b>Salary range:</b> $75,000-$85,000
<br><br>
#BIA1
<br><br>
HOW TO APPLY
<br><br>
Complete an online application by clicking the "Apply Now" button below. A Sign-In window will pop up where you can enter your email address and password to log in if you have already created an account on this Career Site. If you don't have an account yet, please click the "Create One Now" link on the Sign-In window to create a new account.
<br><br>
If you encounter an accessibility issue or difficulty creating an account, please send your cover letter and resume to resumes@brailleinstitute.org. Documents submitted as attachments must be in Microsoft Word format with the “.doc” or ".docx" file extension or as an Adobe PDF document. We cannot accept compressed or zipped files.

Public Relations & Communications Specialist

University of Southern California

<div><b>Job ID</b> REQ20177368 <b>Category</b> Keck Medicine of USC</div>
<br><div><div><div><p>As the center of clinical charge capture, the Revenue Integrity (RI) Specialist provides leadership to the daily CDM maintenance workflow between the various entities of Keck Medical Center of USC and monitors the alignment of the various entities to the standard policy for maintaining the CDM. The RI Specialist is responsible for the timely and accurate synchronization of data between the CDM residing in the billing system and CDM management tools . The Senior RI Specialist shall ensure that the Chargemaster (CDM) is consistent with all coding and billing regulations and accurately represents services provided. This includes ensuring all annual updates required by Medicare and other third-party payers are up to date. The Senior RI Specialist delivers direction to the documentation of all policies and procedures regarding CDM Maintenance and charge process; and conducts meetings to evaluate department charge processes to improve charge capture and coding compliance. The Senior RI Specialist also coordinates with Keck Medical Center of USC Administration, IS, Compliance, Clinical Informatics and Integration personnel on technology projects impacting charge entry, charge dictionaries, and charge, and provides data derived from multiple entities of Keck Medical Center of USC for the management and support of critical decisions and functions related the Chargemaster, CDM Maintenance, and the improvement of charge capture. As a subject matter expert in the area of compliance and pricing of services, the Senior RI Specialist responds to inquiries regarding Chargemaster issues and is responsible for supervising meetings for projects associated with educating and communicating to clinical revenue generating departmental staff regarding the CDM Maintenance process, coding updates, compliance issues, and charge capture improvement. The Senior RI Specialist works closely with revenue auditors and provides leadership by providing direction to the revenue auditor team to all entities of Keck Medical Center of USC in the research and resolution of requests in a timely manner; and aid in the training and skill development of auditors to maximize available tools for Chargemaster and billing compliance.<br>
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<b>Essential Duties:</b></p></div><div><ul><li><p>
Performs maintenance to the Keck Medical Center of USC Charge Description Master (Keck &amp; Norris) ensuring all annual updates required by Medicare and other third-party payers are up to date. Assists the Revenue Cycle in annual coding review and processing of updates.</p></li></ul></div><div><ul><li><p>
Reviews and process requests for new code additions, code set corrections, revenue code to CPT/HCPCS code mismatch corrections and on-going identified changes for current systems to maintain compliance with both state and federal regulatory agencies.</p></li></ul></div><div><ul><li><p>
Leads and conducts meetings with Operations Leaders, Revenue Auditors, Clinical Department Staff, and Gatekeepers to address issues involving compliance with government regulations, third party payor needs and industry standards.</p></li></ul></div><div><ul><li><p>
Acts a subject matter expert for projects that impact revenue integrity and CDM. Subject matter expert to meet and/or communicate with various stakeholders for projects that impacts revenue integrity and the CDM.</p></li></ul></div><div><ul><li><p>
Takes the lead and exercises significant judgement and discretion on projects that have a broad, organizational impact.</p></li></ul></div><div><ul><li><p>
Coordinates and provides leadership to Revenue/Chart Audit team associated with research and resolution of account issues related to the CDM, charge capture, and other issues considered to be revenue integrity.</p></li></ul></div><div><ul><li><p>
Synchronizes CDM data between CDM and CDM Workflow &amp; Management Tool for Keck Medical Center of USC entities on a monthly basis.</p></li></ul></div><div><ul><li><p>
Imports/extracts data from various sources and in various formats as needed to review, monitor, track, and maintain the integrity of the CDM and associate charge flow process.</p></li></ul></div><div><ul><li><p>
Provides CDM data as necessary based on identified issues in form of ad-hoc reports.</p></li></ul></div><div><ul><li><p>
Provides guidance and education to ensure that CDM&rsquo;s and Charge Capture as needed of exist and newly acquired entities (i.e. Verdugo Hills) follow the standards and policies of Keck Medical Center of USC.</p></li></ul></div><div><ul><li><p>
Performs charge reconciliation activities, industry best practice research, and identifies and deploys charge capture improvement initiatives.</p></li></ul></div><div><ul><li><p>
Interprets and explains on details of charge services provided as needed.</p></li></ul></div><div><ul><li><p>
Participates collaboratively with Revenue Cycle and Ancillary team in the development, execution, and follow-up of education programs for USC Administration, Managers and Staff on all issues related to the charge master, charge capture, and new applications related processes.</p></li></ul></div><div><ul><li><p>
Participates in the development of policies and procedures, monitoring tools for late charges and establishment of procedures for timely and accurate charge capture mechanisms.</p></li></ul></div><div><ul><li><p>
Enhances professional growth and development</p></li></ul></div><div><ul><li><p>
Actively participates in team development, contributes to dashboards, and in accomplishing team, departmental, and organizational goals and objectives.</p></li></ul></div><div><ul><li><p>
Performs other duties as assigned.</p></li></ul></div><p></p><div><p><b>
Required </b><b>Qualifications:</b></p></div><div><ul><li><p>
Req Associate&rsquo;s Degree Business Administration, Accounting, Finance, Healthcare Administration, Nursing, or similar/related field.</p></li></ul></div><div><ul><li><p>
Req Specialized/technical training Certification from an accredited program of Certified Coder (CPC/CCS/COC) or Certificate of Auditing (CPMA) within one year from date of hire.</p></li></ul></div><div><ul><li><p>
Req 5 years Experience in healthcare field required. Related experience may include a combination of clinical service delivery (nursing or allied health), coding, provider billing, medical records, charge audit environment, CDM maintenance, Medicare/Medicaid reimbursement, managed care contractual arrangements, and patient accounting.</p></li></ul></div><div><ul><li><p>
Req Experience with inpatient and outpatient billing requirements (UB-04) and CMS Medicare reimbursement methodology.</p></li></ul></div><div><ul><li><p>
Req Knowledge of other government and third-party payer reimbursement methodologyrequired.</p></li></ul></div><div><ul><li><p>
Req Must be able to implement a systematic, self-motivated approach to problem solving and be able to identify, coordinate and optimize resources needed to execute plan</p></li></ul></div><div><ul><li><p>
Req Proficient skills and knowledge in MS Office/ Windows</p></li></ul></div></div><p></p><div><div><p><b>
Preferred Qualifications:</b></p></div><div><ul><li><p>
Pref Bachelor&rsquo;s Degree Business Administration, Accounting, Finance, Healthcare Administration, Nursing, or similar/related field.</p></li></ul></div><div><ul><li><p>
Pref Previous hospital Chargemaster experience, including the use of CDM Maintenance software (Craneware or Med Assets).</p></li></ul></div><div><ul><li><p>
Pref Experience and knowledge of Hospital charging practices.</p></li></ul></div><div><ul><li><p>
Pref Healthcare operations experience, particularly in an acute care hospital setting.</p></li></ul></div><div><ul><li><p>
Pref Current knowledge of the Revenue cycle, specifically the flow of charges in and across hospital billing systems.</p></li></ul></div><div><ul><li><p>
Pref Working knowledge of CPT, HCPCs and ICD9 coding principles.</p></li></ul></div><div><ul><li><p>
Pref Skills and knowledge on the following software: Cerner and Craneware</p></li></ul></div><p></p><div><p><b>
Required </b><b>Licenses/</b><b>Certifications:</b></p></div><div><ul><li><p>
Req Specialty Certification Certified Coder (CCS or CPC), Certified Outpatient Coder-COC (AAPC) or Certified Auditor (CPMA) obtained within one (1) year of date of hire.</p></li></ul></div><div><ul><li><p>
Pref Registered Nurse - RN (CA Board of Registered Nursing)</p></li></ul></div><div><ul><li><p>
Pref Pharmacy Technician (CA DCA)</p></li></ul></div><div><ul><li><p>
Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)</p></li></ul></div></div><br>
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Keck Hospital of USC, a 343-bed acute care hospital, provides exceptional and innovative care for complex medical and surgical conditions across a wide range of specialties. The hospital&rsquo;s world-renowned physicians deliver compassionate, customized, patient-centered care and treat the most acutely ill patients with highly innovative techniques and treatment plans. As a leading academic medical center, hundreds of clinical trials are currently taking place at Keck Hospital and its affiliated research institutions, giving patients access to novel and promising therapies that are generally not available elsewhere. Every day at Keck Hospital, physicians, nurses and staff go beyond the science of exceptional medicine to bring patients breakthroughs in the art of caring. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials. The annual base salary range for this position is $99,507.00 - $164,559.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
<div><b>Job ID</b> REQ20177368 <b>Posted Date</b> 07/10/2026</div></div><p></p>

Senior Revenue Integrity Specialist - Clinical Rev Integrity - Full Time 8 Hour Days (Exempt) (Non-Union)

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