customer service associate Jobs in Los Angeles

customer service associate

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it support specialist/trainer

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line service specialist

technical systems support specialist Jobs in Los Angeles

technical systems support specialist

technology support specialist Jobs in Los Angeles

technology support specialist

customer support specialist

Plasmidsaurus

<div>About Plasmidsaurus
Plasmidsaurus is on a mission to accelerate new cures and promote a healthier planet by unlocking a new level of productivity for scientists. Our sequencing services are used daily by thousands of innovators, including Nobel laureates, Fortune 100 pharma, and over 70,000 scientists.
We began by revolutionizing plasmid sequencing, making it exponentially cheaper and faster, with innovative sequencing technologies and a global network of laboratories that turn samples into answers in hours, not weeks.
Now we are expanding that same disruptive model across all of genomics. With the launch of our new RNA-seq service, we are taking a bold step toward our vision to sequence everything, providing scientists everywhere with faster, simpler, and more affordable access to the data that powers discovery.
Every team member at Plasmidsaurus plays a crucial role in driving the future of biotech research. Together, we are building the world&rsquo;s most efficient sequencing engine that operates overnight, scales globally, and helps scientists make breakthroughs faster than ever before.
Plasmidsaurus does not just provide DNA sequencing&mdash;we deliver exceptional support to the scientists who use our services daily. We ensure that they select the right service to solve their specific research questions and rapidly develop and deploy new services when our clients need them. Our Customer Support team interacts with clients around the world to ensure they get the most out of our service, providing the highest level of support for their general inquiries and help establish realistic expectations.
About the role
The Customer Support Specialist will serve the first point of contact for Plasmidsaurus customers, delivering fast, consistent, and empathetic Tier 1 support. This role will be empowered to resolve most inquiries independently, will understand effective escalation pathways, and contribute to standardized workflows, process improvements, and cross-functional collaboration with a customer-first mindset.
Responsibilities<ul><li>
Respond to customer inquiries via email and phone in a timely and professional manner.</li><li>
Provide accurate information about our products and services to clients.</li><li>
Utilize internal systems with meticulous attention to detail to ensure rapid and precise inquiry resolution.</li><li>
Identify and escalate complex issues to the appropriate departments.</li><li>
Maintain accurate records of customer interactions and support cases.</li><li>
Assist with quality control checks to uphold operational standards.</li><li>
Provide feedback to improve workflows, documentation, and overall customer experience.</li></ul>
Qualifications<ul><li>
1-2 years previous experience in customer service or client support, working in a support, help desk, or client facing role.</li><li>
Strong analytical and problem-solving skills.</li><li>
Excellent written and verbal communication and customer service skills with a proactive, solutions-oriented mindset.</li><li>
Ability to work independently and collaboratively in a fast-paced startup environment.</li><li>
Experience with ticketing services like Service Hub, Zendesk or Service Cloud, and experience with Phone Queue systems.</li><li>
Extensive experience with HubSpot, Salesforce, or other CRM systems is a plus.</li></ul>
Preferred<ul><li>
4-year degree in Biological Sciences or similar, preferred.</li><li>
Contributed the development of training documentation.</li><li>
Experience in Biotech, Medtech, or Healthtech.</li><li>
Familiarity with bioinformatics tools and NGS data analysis.</li></ul>
Working Hours: Monday to Friday, 9:00am-5:00pm CDT with ability to be flexible as required for coverage.
We encourage you to apply even if your experience doesn't perfectly align with the job description as we seek out diverse and creative perspectives. Team members who love to learn and collaborate in an inclusive environment will thrive with us. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need additional accommodations to feel comfortable during your interview process, please let us know at careers@plasmidsaurus.com.
Compensation Range: $50K - $70K</div>

Customer Support Specialist

Brechbuhler Scales, Inc. and Affiliates

<div>Systems Support Specialist
Focus: West Coast | Remote (Home Office) | Full-Time | Base Salary + Performance Bonus
Travel: Approximately 5 Nights per Month | Days / Hours: Mon &ndash; Fri, 8 AM &ndash; 5 PM PST
Position Summary
B-TEK Scales, LLC has a people-focused technical support opportunity available. We are seeking a friendly, outgoing, and resourceful Technical Systems Support Specialist to support our West Coast dealer network.
This is a dynamic technical service role that interacts with customers, sales teams, service technicians, and product experts to help resolve questions related to scale systems, components, hardware and software. It involves troubleshooting customer inquiries and coordinating with internal technical resources for resolution.
What You&rsquo;ll Do<ul><li>
Serve as a helpful first point of contact for dealers - answering questions and providing clear guidance by phone and email.</li><li>
Listen to customer needs, identify practical solutions using internal resources, and ensure customers receive timely, effective solutions.</li><li>
Maintain a positive, professional customer experience by communicating clearly, following up, and helping drive issues toward resolution.</li><li>
Travel by both vehicle and airplane - approximately 5 nights per month on the road.</li><li>
Travel to customer sites for complex installation support, general troubleshooting, and specialized technical repairs.</li><li>
Partner with the sales team and dealers to perform site evaluations.</li><li>
Manage and maintain local inventory; ensure inventory accuracy and the rapid-response shipping of parts to customers within your region.</li></ul>
What We&rsquo;re Looking For<ul><li>
Excellent interpersonal communication skills.</li><li>
Experience in electronic/computer hardware and software, with a genuine interest in technology troubleshooting.</li><li>
A dependable self-starter who can manage one&rsquo;s own schedule, travel, and priorities.</li><li>
Problem-solving and analytical skills, dedicated to finding the root cause of an issue.</li><li>
Previous experience in the scale and weighing industry is a plus, but candidates with heavy experience in similar industrial automation or metrology fields will be considered.</li></ul>
Compensation and Benefits<ul><li>
Competitive base salary with bonus potential.</li><li>
401K Retirement Savings Account with 3% company contribution.</li><li>
Medical, dental, vision and other supplemental benefits</li><li>
Cell phone and computer.</li><li>
Work from home. Car provided for travel.</li><li>
Paid time off and holidays</li></ul>
About Us
B-TEK Scales, LLC. started in 1994 in Canton, OH. But our history in the scale industry dates back to 1929, where our founding family started the scale service company, Brechbuhler Scales. Today, B-TEK has over (130) dealers spread throughout all North America. With Brechbuhler still accounting for (18) of those locations. We have 300+ employees and have been named the top employer in Stark County, OH.
Brechbuhler Scales, Inc. and B-TEK Scales, LLC. are proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, national origin, religion, age, disability, marital status, veteran status, genetic information or any other status protected by federal, state or local law.</div>

Technical Systems Support Specialist

Boys & Girls Clubs of Metro Los Angeles

<div>Description:

The Seasonal Membership Support Specialist provides high-volume operational and administrative support to ensure efficient summer membership services. This role is responsible for accurate payment processing, attendance tracking, data entry, membership registration, and front desk coverage during peak morning hours.
While primarily an operations-focused role, the Specialist also supports families and members through customer service, registration assistance, and general membership inquiries. This position plays a key role in maintaining smooth daily operations during the summer surge in youth enrollment.
JOB RESPONSIBILITIES:
Membership Operations &amp; Payment Processing<ul><li>Accurately enter high volumes of membership payments daily</li><li>Issue receipts and maintain organized financial records</li><li>Support tracking of payment plans and outstanding balances</li><li>Assist with daily payment reconciliation and preparation of deposits (if any)</li><li>Maintain confidentiality and security of financial and member information</li></ul>
Data Entry, Attendance &amp; Systems Support<ul><li>Enter and update member information in the Vision Membership Tracking System</li><li>Ensure accurate entry and maintenance of daily general attendance records</li><li>Enter and maintain accurate activity and program attendance records</li><li>Support reconciliation of attendance data for reporting, compliance, and funding requirements</li><li>Support daily attendance verification and roster accuracy</li><li>Assist with data cleanup, file organization, and record maintenance</li><li>Identify and report discrepancies to the Membership Coordinator</li></ul>
Front Desk &amp; Registration Support<ul><li>Provide front desk coverage during peak morning hours</li><li>Greet members, families, and visitors in a professional and welcoming manner</li><li>Assist families with membership registration and application completion</li><li>Answer phones and respond to general membership and program questions</li><li>Direct families to appropriate staff for program-specific needs</li></ul>
Operational &amp; Administrative Support<ul><li>Complete daily opening procedures for membership and front desk areas</li><li>Maintain a clean, organized, and professional reception space</li><li>Prepare membership materials, forms, and packets for daily operations</li><li>Assist with mass communications and mailings to families</li><li>Provide administrative support during peak enrollment periods</li></ul>
Team Collaboration<ul><li>Work closely with the Membership Coordinator to support daily workflow</li><li>Provide overflow support during high-volume service periods</li><li>Assist with special projects related to summer enrollment and reporting needs</li></ul>
Requirements:

EDUCATION and/or EXPERIENCE, LICENSURE AND CERTIFICATION<ul><li>
High School Diploma or equivalent required</li><li>
Experience in administrative, customer service, or office support experience preferred</li><li>
Experience processing payments preferred</li><li>
Strong and accurate data entry skills</li><li>
Proficient in Microsoft Office (Outlook, Word, Excel) and database systems</li><li>
Bilingual English/Spanish preferred</li></ul>
KNOWLEDGE, ABILITY and SKILLS<ul><li>
Strong attention to detail and accuracy</li><li>
Highly organized with ability to manage repetitive high-volume tasks</li><li>
Professional and friendly customer service demeanor</li><li>
Reliable, punctual, and able to work independently during morning coverage</li><li>
Able to handle sensitive financial and membership information confidentially</li><li>
Comfortable working in a fast-paced youth-serving environment</li><li>
Strong communication and teamwork skills</li></ul>
WORKING CONDITIONS and DRIVING<ul><li>
Travel between Boys &amp; Girls Clubs of Metro Los Angeles sites and schools and various field trip sites as well as in the community is required. Must meet the insurance standards of Boys &amp; Girls Clubs of Metro Los Angeles.</li><li>
This position may be assigned to any sites within the Club as needed to accommodate changes in programming, staffing, or operational requirements.</li><li>
Hours are based on school calendar and attendance patterns/trends &ndash; evening hours are required during the school year; hours will vary during summer and school breaks; occasional weekend hours are required</li></ul>
PHYSICAL DEMANDS / WORKING CONDITIONS:
The physical demands and characteristics of the work environment described here are representative of those occurring in the performance of the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position requires the ability to maintain a stationary position and engage in physical activities such as moving, bending, reaching, and positioning. It may also involve traversing and ascending/descending as necessary. The role includes frequent interruptions via in-person contact, phone calls, and email communications.
Work environments may vary, encompassing both indoor and outdoor conditions based on activity locations. Additionally, interactions with youth and adults may involve moderate to high noise levels during activities. Physical exertion may be necessary to move and transport supplies and equipment.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Nothing in this job description restricts the right of Boys &amp; Girls Clubs of Metro Los Angeles Management to assign or reassign duties and responsibilities to this job or change this job description at any time.</div>

Seasonal Membership Support Specialist

McDermott Will & Schulte

<div>
 Build your big career with the firm that does
 
 Big Law, Better
 
 . McDermott Will &amp; Schulte is a leading global law firm that brings together more than 1,750 lawyers and 1,400 business professionals. We celebrate excellence, collaboration, and community and have been recognized as a top workplace by
 
 USA Today, Fortune
 
 ,
 
 The American Lawyer, Vault
 
 and others. We are also certified by Great Place to Work.
 
 
 At McDermott, we don&rsquo;t just invest in your future, we accelerate your career &ndash; wherever it may lead. That includes supporting you both in and outside of the office.
 
 
 
 With Us, You&rsquo;ll Find
 
 
 
 <ul>
 <li>
 A firm where everyone belongs: Our award-winning culture prioritizes warmth and authenticity &mdash; we encourage you to be yourself!
 </li>
 <li>
 Enthusiasm for all perspectives: We&rsquo;re smarter and stronger when everyone has a voice and a seat at the table. We welcome unique viewpoints and ideas, and we make opportunities for you and your career to thrive.
 </li>
 <li>
 Support to feel your best and do your best: Wellness is integral to building a successful career and a rich life. That&rsquo;s why our benefits program supports your physical, emotional, mental, and financial health, with an emphasis on work-life balance.
 </li>
 <li>
 Real rewards for real work: We offer generous compensation packages that recognize hard work and excellence.
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 The Technology Support Specialist provides desk-side technology customer support. This position assists with strategic projects and operational activities that impact the local office. The Technology Support Specialist works under general supervision and relies on limited experience to plan and accomplish goals.
 
 
 
 Essential Functions And Responsibilities
 
 
 
 <ul>
 <li>
 Participate in our ACD system as directed and monitor the Information Technology (IT) Help Desk ticketing system to ensure that issues and requests are resolved or escalated per established Service Legal Agreements.
 </li>
 <li>
 Provide desk-side technical support including troubleshooting hardware and software issues.
 </li>
 <li>
 Coordinate the day-to-day operational IT activities including new hire set up, audio and video conference presentations, office moves, and departures.
 </li>
 <li>
 Provide basic desktop application support (installation, maintenance, drivers, imaging) and basic support for mobile devices. May work with other members of IT to resolve.
 </li>
 <li>
 May physically assist in supporting infrastructure in one or more offices. (Ex. cabling, act as remote set of hands for others.)
 </li>
 <li>
 Participates in minimum of 85% of pre-pilots and reports findings. Becomes familiar with each change.
 </li>
 <li>
 Creates, edits and maintains our knowledge base articles.
 </li>
 <li>
 Is well-versed in firm and IT department technology policies and procedures and actively promotes their adherence. May make recommendations to add or change policies or procedures.
 </li>
 <li>
 Works and integrates well with others to deliver results and fosters a cooperative team environment.
 </li>
 <li>
 Participates in firm, regional and local projects as directed by performing individual specific tasks in support of the project.
 
 
 </li>
 </ul>
 
 Job Specifications
 
 
 
 <ul>
 <li>
 Associate degree in a related field such as Computer Science or equivalent technical knowledge preferred.
 </li>
 <li>
 Under two (2) years of related work experience.
 </li>
 <li>
 Experience with macOS a plus
 </li>
 <li>
 Functional written and verbal communication skills (written and spoken).
 </li>
 <li>
 Ability to work under tight deadlines and prioritize responsibilities.
 </li>
 <li>
 Ability to work effectively in a fast-paced and changing environment.
 </li>
 <li>
 Ability to handle and maintain confidential information.
 </li>
 <li>
 Ability to work flexible and/or fluctuating work hours.
 </li>
 <li>
 Operates within defined guidelines and supervision.
 
 
 </li>
 </ul>
 Successful candidates will be provided with outstanding career opportunities and will receive a competitive total rewards package with the opportunity to earn performance-based bonuses.
 
 
 Target Hiring Range $87,000 - $110,000
 
 
 Please note that quoted salary ranges are not guarantees of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, experience, and geographic location. Base pay is only one part of the Total Rewards that MWS provides to compensate and recognize our staff professionals for their work. Full time positions are eligible for a discretionary bonus and a comprehensive benefits package.
 
 
 
 Physical Demands And Work Environment
 
 
 
 The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 Physical Demands
 
 
 
 <ul>
 <li>
 While performing the duties of this job, the employee is required to sit, use hands, reach with hands and arms, stoop, talk and hear
 </li>
 <li>
 Employee must occasionally lift up to twenty (20) pounds
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 
 Typical indoor office environment
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of the work being performed by people within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.
</div>

Technology Support Specialist

24 Global

We are a Garage and Locksmith company looking for new Dispatchers if you feel like you're a good fit for this position feel free to apply thru here or contact me at 323-540-2873Few shifts available.Responsibilities<ul><li>Manage large amounts of incoming calls</li><li>Generate sales leads</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul>Skills<ul><li>Proven customer support experience or experience as a client service representative</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>High school degree</li><li>Preferably Bilingual</li></ul>Job Type: Full-timePay: $20.00 per hourBenefits:<ul><li>Employee discount</li><li>Paid time off</li></ul>Work Location: In person

Dispatcher

Mobi Technologies Inc

<div><div><div>Benefits:</div>
<ul><li>401(k)</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul></div><div><div>Job Title: Customer Service Associate 
</div><div>Location: [Downtown Los Angeles, CA] 
Company: MOBI Technologies, Inc. 
Job Type: Full-Time 
</div><div>Job Description: 
We are seeking a motivated and tech-savvy Customer Service Associate to join our team. In this role, you will be responsible for assisting customers by answering inquiries, resolving product or service issues, and ensuring a positive customer experience. The ideal candidate is professional, patient, and comfortable using digital tools and customer service platforms to manage and track customer interactions. 
</div><div>Key Responsibilities: 
</div>Answer incoming customer calls and respond to email or portal inquiries in a professional and timely manner 
<ul><li>
</li>Provide product information, troubleshooting assistance, and general support to customers 
<li>
</li>Resolve customer issues efficiently while maintaining a high level of customer satisfaction 
<li>
</li>Accurately document all customer interactions and maintain proper records in the customer service portal 
<li>
</li>Escalate complex issues to the appropriate department when necessary 
<li>
</li>Follow company guidelines and procedures to ensure consistent service quality 
<li>
</li>Assist with general administrative tasks related to customer support 
<li>
</li></ul><div>Qualifications: 
</div>Previous experience in customer service or call center support preferred 
<ul><li>
</li>Strong communication and problem-solving skills 
<li>
</li>Comfortable handling phone calls and customer inquiries 
<li>
</li>Tech-savvy with the ability to quickly learn and use customer service software 
<li>
</li>Strong organizational skills and attention to detail for maintaining accurate records 
<li>
</li>Ability to multitask and work in a fast-paced environment 
<li>
</li>Professional, patient, and customer-focused attitude 
<li>
</li></ul><div>Preferred Skills: 
</div>Experience with helpdesk 
<ul><li>
</li>Basic technical troubleshooting ability 
<li>
</li><li>Familiarity with consumer electronics or health devices (a plus)</li>
Bilingual with English and Spanish (a plus) 
<li>
</li></ul><div>What We Offer: 
</div>Competitive salary 
<ul><li>
</li>Opportunity to work with an innovative product portfolio 
<li>
</li>Supportive team environment 
<li>
</li><li>Growth opportunities within the company</li></ul></div></div>

Customer Service Associate

Careers In Travel | Destination Planners

<div>
 
 Reservations Support Specialist &ndash; Remote
 
 
 
 
 About Us
 
 
 
 As a coordination-focused services company dedicated to supporting clients with scheduling, reservations, and service-related needs. We emphasize organization, clear communication, and a positive client experience across all interactions.
 
 
 
 Position Overview
 
 
 
 The Reservations Support Specialist provides administrative and client-facing support related to scheduling and reservation coordination. This role is responsible for assisting with booking requests, maintaining accurate records, and ensuring timely communication with clients throughout the coordination process.
 
 
 This position is well-suited for individuals who are organized, detail-oriented, and comfortable supporting clients in a remote work environment.
 
 
 
 Key Responsibilities
 
 
 
 Assist with reservation and scheduling requests in accordance with established procedures
 
 
 Communicate with clients to confirm details, provide updates, and answer general inquiries
 
 
 Maintain accurate client records, booking information, and documentation
 
 
 Monitor timelines and ensure confirmations and changes are processed correctly
 
 
 Provide general support to ensure a smooth and positive client experience
 
 
 Follow internal workflows and quality standards to ensure consistency and accuracy
 
 
 Collaborate with internal team members as needed to support daily operations
 
 
 
 Qualifications &amp; Skills
 
 
 
 Strong customer service and communication skills
 
 
 High level of organization and attention to detail
 
 
 Ability to manage multiple tasks in a structured, remote environment
 
 
 Basic computer skills and comfort learning new systems
 
 
 Reliable, professional, and self-motivated
 
 
 Prior experience in reservations, scheduling, customer support, hospitality, or administrative roles is beneficial but not required.
 
 
 
 Work Environment &amp; Schedule
 
 
 
 Fully remote position
 
 
 Flexible scheduling may be available
 
 
 Training and ongoing guidance provided
 
 
 
 Why Work With Us
 
 
 
 Remote work flexibility
 
 
 Supportive and process-driven environment
 
 
 Clear expectations and structured workflows
 
 
 Opportunity to develop coordination and client support skills
 
 
 
 How To Apply
 
 
 
 Interested candidates are encouraged to apply for consideration. Qualified applicants will be contacted regarding next steps.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Client Operations Associate – Online

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