contact representative (call center)

customer specialist

director- call center Jobs in Indianapolis

director- call center

inbound call center representative Jobs in Indianapolis

inbound call center representative

contact center support expert

Insite Managed Solutions

<div><div><p><b>*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
</b></p><p></p><p><b><i>Curious </i></b>? Join the <b><i>Insite </i></b>Journey <i>!
</i></p><p></p><p><b>F </b><b>ull-Time, In Office 7820 Innovation Blvd Indianapolis, IN 46278, Suite 317, </b><b>Training start date Monday, June 22nd
</b></p><p><b>Why join Insite? $17 hourly, 401k, PTO, and benefits (health, vision, dental, short/long term disability, and more eligibility within 1 month of start date). We also offer rotating employee events and activities, Hawaiian Fridays, and employee celebrations </b><b>!
</b></p><p></p><p><b>Are you a good fit for our team? Insite&rsquo;s purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together!
</b></p><p></p><p>Come join the 5x J.D. Power certified program recognized for providing an &quot;An Outstanding Customer Service Experience&quot; for Phone support*!
</p><p>This Contact Center Support Expert position provides customer service and troubleshooting support for Delta Faucet Company products via telephone, such as faucets, fixtures, etc. You will utilize critical thinking skills to provide support services to customers such as consumers, plumbers, and dealers with varying levels of faucet and fixture knowledge. As a Contact Center Support Expert, you will support various call types via voice support. This position will handle customer interactions by delivering a &ldquo;Best in Class&rdquo; approach. You will accomplish this by responding quickly on the telephone with intelligence and etiquette.
</p><p></p><p><b>How you will help us </b><b><i>Succeed </i></b><b>together:
</b></p><ul><li><div>Must be 18 years or older
</div></li><li><div>Availability to work Monday - Saturday 9 am - 6 pm
</div></li><li><div>Ability to work in-office 100% of the time
</div></li><li><div>Availability to work Saturdays and holidays
</div></li><li><div>Ability to quickly identify a customer&rsquo;s challenge and provide an appropriate solution
</div></li><li><div>Ability to work in a stationary cubicle environment that requires sitting for long periods
</div></li><li><div>Superior customer service, patience, and communication skills
</div></li><li><div>Comfortable with technology and possess the ability to navigate within multiple systems, multiple screens, etc.
</div></li><li><div>Proficient typing skills
</div></li></ul><p></p><p><b>How you can </b><b><i>Stand </i></b><b>out:
</b></p><ul><li>Interest or experience in DIY home repair
</li></ul><div></div><div><div>Learn more about our amazing partner, Delta Faucet Company, at About Delta Faucet Company
</div><div></div><div>*J.D. Power 2026 Certified Customer Service ProgramSM recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit What is a J.D. Power Award? .
</div></div><div></div><div><b>Equal Opportunity Employer M/F/D/V</b></div></div></div>

Contact Center Support Expert

Vasitum

<p><b>Job Overview</b><br/>We are seeking a dynamic and energetic Inbound Call Center Representative to join our customer support team. In this vital role, you will be the first point of contact for our clients, delivering exceptional service and solutions through engaging phone interactions. Your enthusiasm and communication skills will help foster positive relationships, resolve inquiries efficiently, and ensure a seamless customer experience. Multilingual abilities and a passion for client service will set you apart as you contribute to our mission of providing outstanding support across diverse communities.</p><p><b>Requirements:</b></p><ul><li>High School Diploma or GED</li><li>Proven experience in a high-volume call center or customer service role</li><li>Strong communication and problem-solving skills</li><li>Ability to learn quickly and apply new information</li><li>Team oriented with a positive attitude and willingness to collaborate</li></ul><p>Pay: $20.00 - $22.00 per hour</p><p>Work Location: In person</p>

Inbound Call Center Representative

ManpowerGroup

<div><div><b>Recruiter - IT</b> <b>-</b> <b>0034261</b></div><div>
US-IN-Indianapolis</div><div><b>
Worker Location</b><b>:</b> Hybrid</div><div><b>
Description</b><div></div><p><br>
Ignite the potential and fast-track the career of the IT candidates you serve, while doing the same for yourself!<br>
Build your career with Experis, a ManpowerGroup company. Through regular, honest and meaningful career conversations, and other tools designed to guide self-discovery, we'll help you become an expert in the in-demand world of IT and forge a career path that's right for you. All while:<br>
<b>&bull; Working with our exceptional clients.</b> From global tech giants to transformational start-ups, our team gets to help some of the world's most impactful, innovative, and recognizable organizations.<br>
<b>&bull; Getting the rewards you deserve.</b> Our compensation includes a culture that recognizes and celebrates the contribution of our colleagues in meaningful ways that support their well-being and lifestyle, including:<br>
o Competitive base salary plus uncapped commissions<br>
o Comprehensive benefits include Medical, Dental, Life, Vision and Disability insurance<br>
o 401K with a Company match<br>
o 20 days paid time off<br>
o Gym membership discounts<br>
o Pet insurance<br>
o An annual paid tropical vacation for our top performers to recognize their contributions<br>
<b>&bull; Being part of an inspiring culture.</b> We value and encourage the broad range of perspectives and capabilities our employee diversity brings to our organization and to our stakeholders. Fostering an inclusive culture is about more than just policies&mdash;it&rsquo;s about making sure that we create an environment where talent from all backgrounds can thrive and feel comfortable so they can advance their careers and our business.<br>
o Our five Business Resource Groups are just one way our employees can continue to build our culture of diversity, equity, inclusion, and belonging.<br>
o We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the thirteenth year - all confirming our position as the brand of choice for in-demand talent.</p><br>
<p><br>
How you&rsquo;ll make an impact as an IT Recruiter<br>
<b>&bull; Put People to Work!</b><br>
o Putting people to work is our organization&rsquo;s purpose, and your role is front and center. Use your network and our technology to identify and connect with diverse candidates looking for their next technical role; you will learn about their skills and match them to exciting job opportunities<br>
o Service our clients by providing them with top talent, then drive deeper and consult with them on their talent needs and share how they can leverage Experis to solve them<br>
o Hit your performance targets by being goal-oriented, by taking initiative, and by remaining agile in this fast-paced industry<br>
<b>&bull; Develop Relationships!</b><br>
o Authentically connect with your clients, candidates, and consultants to drive their loyalty, which allows us to put more people to work.<br>
o Engage our current talent in our unique programs designed to provide them the development they need to be ready for their next opportunity with us.<br>
<b>&bull; Build your Career with Purpose!</b><br>
o We know your continued development fuels our future success. We&rsquo;ll help you grow into an expert in the fast-paced and in-demand world of IT. After all, unlocking talent is what we do. With training, coaching and mentoring opportunities, we empower our employees with the tools they need to reach their professional goals.<br>
o Many of our Recruiters move into Sales. It&rsquo;s no wonder, given their proven ability to develop relationships and consult with our clients!<br>
o Others dig in and build even deeper Recruiting prowess and expertise<br>
o Still others move into Leadership roles where they unlock the potential of others<br>
</p></div><p></p><div><b>Qualifications</b><div></div><div><b><br>
What you&rsquo;ll bring with you (aka candidate requirements)</b><br>
<ul><li>At least 1 year of professional experience</li><li>A High School Diploma</li><li>A goal-oriented attitude, ever focused on achieving the challenge at hand</li></ul></div>
<div>We also look for individuals with these capabilities:<br>
<ul><li>Drives Results</li><li>Learns and Adapts</li><li>Solves Problems</li><li>Focuses on Clients and Candidates</li><li>Takes Risks and Seizes Opportunities</li><li>Plans and Organizes Work</li><li>Leverages Evidence to Support Case</li><li>Communicates Effectively</li><li>Understands Talent</li></ul></div>
<p>About Us<br>
<b>Experis</b>&reg; is a global leader in IT professional resourcing, permanent recruitment, project solutions and managed services specializing in Business Transformation, Cloud and Infrastructure, Cybersecurity, Digital Workspace and Enterprise Applications. As digital transformation and acute skills shortages in tech continue unabated, Experis delivers talent with the powerful combination of in-demand technical skills together with the soft skills that are critical for business success. Through Experis Academy we work with a broad range of technical schools and universities to design and deliver curriculum for in-demand skills that can be immediately applied on the job. Experis is part of the ManpowerGroup family of brands, which also includes Manpower and Talent Solutions. To learn more, visit www.experis.com</p>
<p>ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.</p>
<p>A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.</p>
<p>Reasonable accommodation during the interview process can be provided. Contact talentacquisition@manpowergroup.com for assistance.</p>
</div><p></p><div><b>
Travel</b><b>:</b> No</div><div><b>
Organization</b><b>:</b> ManpowerGroup</div><div><b>
Job</b><b>:</b> Human Resources</div></div>

Recruiter - IT - 0034261

City of Indianapolis & Marion County

<div><div><div><h2 class="jobSectionHeader"><b>Overview</b></h2></div>
<div><p>Position is responsible for department-wide media relations and serves as the subject matter expert on the communications team for all operations and fleet division activities.</p></div>
<div><h2 class="jobSectionHeader"><b>Position Responsibilities</b></h2></div>
<div><p>Oversees media relations and public information for the department.<br>
<br>
Serves as the secondary point of contact on all media inquiries.<br>
<br>
Prepares and edits press releases/media advisories, arranges news conferences, and assists with coordinating interaction between the media and the departments.<br>
<br>
Assists with on-camera interviews.<br>
<br>
Maintains media database and/or fax list.<br>
<br>
Serves as the subject matter expert (SME) for operations and fleet division matters for the department. Operations division matters could include street maintenance, traffic, severe weather preparedness, etc.<br>
<br>
Position collaborates with external partners, such as Indianapolis Power and Light (IPL), Business and Neighborhood Services (BNS) on neighborhood clean-ups, etc., as necessary.<br>
<br>
Advises director and staff on current media events and issues as related to primary duties.<br>
<br>
Writes, edits, and produces brochures, catalogs, newsletters, and specialized publications as related to primary duties.<br>
<br>
Assists with event planning and speechwriting for director as related to primary duties.<br>
<br>
Works with the Mayor&rsquo;s Office and other city/county departments on joint projects and issues.<br>
<br>
Each Department of Public Works (DPW) Public Information Officer (PIO) can expect to rotate through an on-call period for a week at a time (Monday to Monday) during snow/pothole seasons. During the on-call time this team member will take the lead on updating/sending a standard news releases regarding snow fight plans and/or pothole numbers. Additionally, they must coordinate with staff, respond to media inquiries, and provide interviews regarding snow/pothole operations.<br>
<br>
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.</p></div>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<div><p>Bachelor&rsquo;s degree in Public Relations, Communications, Marketing, Journalism, Government or related field and three (3) years of related work experience. One (1) year of related work experience may be substituted for each year of required education. Effective communications, research/analytical, and computer skills are required. Excellent writing skills and verbal communications skills absolutely required. Knowledge of desktop publishing software preferred. Ability to coordinate several projects and work with deadlines.</p></div>
<div><h2 class="jobSectionHeader"><b>Working Conditions</b></h2></div>
<div><p>Work is conducted in a standard office environment with periodic travel to different meeting sites and department field offices. After hours and weekend work and meetings is common.</p></div></div></div>

PIO-Media Relations - DPW-Communications

The Jane Pauley Community Health Center, Inc

<p></p><div><div><p>Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.</p>
<p>
At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.</p>
<p>
Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.</p></div><br>
<p></p>
<p>
The Patient Access Specialist ensures timely access to provider services by serving as the first point of contact for patients and referring providers. In this role, you'll answer and triage patient calls, schedule appointments, and verify insurance and demographic details all while providing a professional, supportive, and compassionate experience.</p>
<p>
This position has the potential for remote work, with reliable internet access required.</p>
<p><b>
Job Responsibilities (include but are not limited to):</b></p>
<ul>
<li>Answer, triage, and process requests for new patient appointments with both primary and specialty providers.</li>
<li>Schedule appointments that align with patient preferences and insurance requirements.</li>
<li>Collect and verify patient demographics and insurance information.</li>
<li>Coordinate with provider offices to ensure smooth transfer of patient information.</li>
<li>Accurately document scheduled appointments, referrals, and demographic data in the EHR.</li>
<li>Handle a high volume of requests efficiently while maintaining an excellent customer experience.</li>
<li>Promote teamwork, cooperation, and continuous improvement across departments.</li>
<li>Maintain professionalism in all interactions with patients, peers, providers, and leadership.</li>
</ul>
<p>Required Skills and Qualifications</p>
<ul>
<li>High school diploma or GED equivalent required.</li>
<li>At least 1 year of experience in a healthcare setting using computerized scheduling software.</li>
<li>Excellent computer skills with strong organization and attention to detail.</li>
<li>Previous call center experience preferred.</li>
<li>Bilingual English/Spanish strongly preferred. If bilingual, employees must complete the Bridging the Gap Program within one year of employment.</li></ul><p></p><div><br>
<h3 class="jobSectionHeader"><b>
Why You'll Love Working Here</b></h3>
<ul><li><b>Purpose-driven work</b> that directly impacts access to care across our communities</li>
<li><b>Robust benefits package</b> (medical, dental, vision) designed to support you and your family</li>
<li><b>Generous PTO</b> because we believe caring for others starts with caring for yourself</li>
<li><b>401(k) with employer contribution</b> to help you plan for what's ahead</li>
<li><b>Life and disability coverage</b> for peace of mind</li>
</ul>
<p>Here, you are not just filling a role&mdash;you are helping shape healthier communities and advancing equitable care every day!</p></div></div><p></p>

Patient Access Specialist

Applied Behavior Center for Autism (IN)

<p>Shift: 8:30am - 4:30pm, Monday through Friday<br/></p><p>Status: Exempt<br/></p><p>Job Title: Billing Manager<br/></p><p>About Applied Behavior Center for Autism:<br/></p><p>At the Applied Behavior Center for Autism, our mission is to provide individualized, evidence-based services to children with Autism Spectrum Disorder (ASD) and their families.<br/></p><p>Position Overview:<br/>The Billing Manager will oversee the daily operations of the billing department, ensuring that all billing, claims processing, and account management are carried out efficiently and accurately. This role involves supervising and training billing staff, ensuring compliance with insurance and healthcare regulations, and addressing complex billing issues. The Billing Manager will collaborate closely with other departments to ensure smooth and accurate billing processes and maintain a high level of service for clients.<br/></p><p>Required Qualifications:<br/></p><p>3+ years of billing experience, with at least 1-2 years in a supervisory or leadership role, preferably in a healthcare, clinical, or educational setting.<br/></p><p>Compensation:<br/>Pay Range: $73,000 to $90,000 per year based on prior experience.<br/></p><p>Benefits:<br/></p><p>3.% match 401k plan<br/></p><p>9 PTO days + 9 paid holidays<br/></p><p>Full health, dental, and vision insurance<br/></p><p>Key Responsibilities:<br/></p><p>Billing &amp; Claims Management:<br/></p><p>Oversee the billing and claims process, ensuring accurate and timely submission of insurance claims and client invoices.<br/></p><p>Monitor and resolve billing discrepancies, denials, and rejected claims in a timely manner.<br/></p><p>Ensure compliance with insurance guidelines, industry regulations, and company policies.<br/></p><p>Conduct audits of billing records to ensure accuracy and completeness.<br/></p><p>Team Supervision &amp; Development:<br/></p><p>Manage and train the billing team, providing guidance and support to ensure optimal performance and efficiency.<br/></p><p>Review and approve billing documentation and claims prepared by team members.<br/></p><p>Conduct regular performance evaluations and provide feedback to help team members grow professionally.<br/></p><p>Foster a positive, collaborative, and efficient team environment.<br/></p><p>Reporting &amp; Documentation:<br/></p><p>Generate and review regular billing reports, tracking key performance metrics and ensuring departmental goals are met.<br/></p><p>Prepare and present billing data for leadership meetings, identifying areas for improvement or concern.<br/></p><p>Ensure that billing records and client information are maintained in compliance with HIPAA and privacy regulations.<br/></p><p>Collaboration &amp; Communication:<br/></p><p>Work closely with clinical, administrative, and management teams to resolve billing-related issues and improve overall billing processes.<br/></p><p>Serve as the point of contact for escalated billing issues from clients, insurance companies, and staff.<br/></p><p>Communicate effectively with families and insurance providers to clarify billing details and resolve any disputes or concerns.<br/></p><p>Preferred Qualifications:<br/></p><p>Bachelor&rsquo;s degree in Business Administration, Healthcare Management, or a related field.<br/></p><p>Certification in medical billing or coding (e.g., Certified Professional Biller - CPB) is a plus.<br/></p><p>Familiarity with healthcare compliance, HIPAA regulations, and privacy laws.<br/></p><p>In-depth knowledge of healthcare billing, insurance claims processing, and industry regulations.<br/></p><p>Proficiency in billing software (QuickBooks, TriZetto, or similar) and Microsoft Office Suite (Excel, Word, Outlook).<br/></p><p>Strong leadership skills with the ability to manage, train, and motivate a team.<br/></p><p>Excellent problem-solving, organizational, and communication skills.<br/></p><p>Ability to handle complex billing issues and collaborate with other departments for resolution.<br/></p><p>Work Environment:<br/></p><p>The work environment is primarily within the Applied Behavior Center for Autism&rsquo;s administrative office, focusing on managing and overseeing billing functions. This position involves office-based work with occasional interactions with other departments and clients.<br/></p><p>If you are passionate about working with children and making a significant impact in the lives of families affected by autism, we encourage you to apply for this rewarding position as a Registered Behavior Technician at our Applied Behavior Center for Autism<br/></p><p>Applied Behavior Center for Autism is an Equal Opportunity Employer and fully subscribes to the principles of Equal Employment Opportunity. The company ensures that all applicants and employees are considered for hire, promotion, and job status, without regard to race, color, religion, gender, national origin, age, veteran status, disability, or any other characteristic protected by law.<br/></p>

Billing Manager

Lensa

<div>
 Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Target. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.
 <br/>
 <br/>
 The pay range is $73,000.00 - $132,000.00
 <br/>
 <br/>
 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits .
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here (https://corporate.target.com/about) .
 <br/>
 <br/>
 A role in Distribution and Receive Centers means being on the very front lines of getting product to the guest as fast as possible &ndash; a critical differentiator and one of the most essential functions within Logistics. Whether it&rsquo;s through focusing on regional or upstream distribution centers, target.com fulfillment centers, or import warehouses, you&rsquo;ll have the chance to positively impact thousands of fellow team members and Target guests worldwide. There&rsquo;s so much good work to be done, from Distribution Center Operations, where process and problem solving drive our results, Quality Management, which influences and maintains our good name in the retail marketplace, or overall Distribution Center Productivity, where we&rsquo;re always analyzing and recalibrating how to best support our people, process and technology investments to support an ever evolving business.
 <br/>
 <br/>
 A role as an Operations Manager provides a chance to influence with a focus on safety, leadership, excellence, self-motivation, problem-solving and teamwork. You will foster a &ldquo;safety first&rdquo; culture through awareness, training and accountability. You will quickly establish yourself as an engaging and inclusive leader with ownership for the team&rsquo;s ability to maximize its productivity, growth and development. Create a positive work environment though real-time observation and specific, constructive and actionable feedback. Working with a sense of urgency will help ensure that ensure that operational plans are executed, performance and budget goals are achieved and teams are kept informed and coordinated across functions. You&rsquo;ll have the autonomy to innovate with new approaches to process and method, all in the name of more efficiency and implementing future process flow optimization. Your ability to find root causes to problems will be well supported by an environment of calculated risk and testing. And your commitment to others will shine when you jump right in to help teams meet their business goals.
 <br/>
 <br/>
 Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.
 <br/>
 <br/>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Four-year degree or equivalent experience
  </li>
  <li>
   Demonstrated leadership ability, with the ability to engage and motivate others
  </li>
  <li>
   Excellent communication, interpersonal and organizational skills
  </li>
  <li>
   Good reasoning, conflict-management, and analytical and problem-solving skills
  </li>
  <li>
   Able to access all areas of the Distribution Center, including the mezzanine platforms
  </li>
  <li>
   Able to read and interpret necessary policies and procedures to perform updates and operate systems and other programs within the Distribution Center, for example, ability to traverse conveyor crossovers
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits Eligibility
  <br/>
  <br/>
 </strong>
 Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_D
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 <br/>
 <strong>
  Americans With Disabilities Act (ADA)
  <br/>
  <br/>
 </strong>
 In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
 <br/>
 <br/>
 If you have questions about this posting, please contact support@lensa.com
</div>


Operations Manager - Regional Distribution Center - Indianapolis, IN

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