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contact representative (call center) Jobs in Indianapolis

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customer engagement specialist - retirement services Jobs in Indianapolis

inside sales specialist Jobs in Indianapolis

inside sales specialist

inside sales, customer service professional Jobs in Indianapolis

customer specialist

CarMax

<div>7151 - Greenwood - 5310 Claybrooke Commons Drive, Indianapolis, Indiana, 46237
CarMax, the way your career should be!
About this job
As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We&rsquo;ve become the nation&rsquo;s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.
What you will do &ndash; Essential Responsibilities
<ul><li>Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications</li><li>
Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals</li><li>
Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory</li><li>
Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards</li><li>
Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management</li><li>
Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing</li></ul>
Purpose of the role
This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Demonstrate exceptional communication skills</li><li>
Display confidence in self, the product and CarMax</li><li>
Ability to build and maintain strong relationships</li><li>
Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun</li><li>
Balance the needs of the Customer and the business when making decisions</li><li>
Seek to fully understand and meet Customer needs</li><li>
Create win-win solutions to Customer issues</li><li>
Get work done well, on time and follow the right process</li><li>
Drive work processes and pay close attention to detail</li><li>
Perform multiple duties in a high energy, fast-paced working environment</li><li>
Read, interpret and transcribe data in order to maintain accurate records</li><li>
Lift objects that weigh as much as 25 lbs.</li></ul>
Education and/or Experience<ul><li>
High School Diploma, or equivalent</li><li>
Sales and customer service experience, in an area such as retail, preferred</li><li>
Valid Driver&rsquo;s License</li><li>
Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred</li></ul>
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation&rsquo;s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For&reg;.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</div>

Customer Specialist

OneAmerica Financial Partners, Inc

<div>At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!

Job Summary

The Customer Engagement Specialist is responsible for interacting with a sense of urgency and empathy. Our Specialists are there when our customers need us most by delivering a level of customer service that exceeds their expectations. The Specialist will interact directly with our participants, beneficiaries and internal partners on behalf of OneAmerica Financial and its subsidiary companies on the telephone and through email.

The Specialist will provide a point of contact for the client, ensuring they are heard through active listening, an outside in perspective, and driving one-call resolutions. More specifically, the position adds value to the organization by directly supporting the needs and requests of our customers.

What You&rsquo;ll Do:
<ul>
<li>Utilize EWA (Empowerment with Accountability) to assist our participants, beneficiaries and support internal partners.</li>
<li>Manage inbound calls for inquiries involving web technical support, demographic changes and various inquiries in regards to retirement pension plans.</li>
<li>Identify client needs, clarify information, research every issue, and provide &ldquo;one-call&rdquo; resolution and/or alternative.</li>
<li>Collaborate with stakeholders to improve the customer&rsquo;s experience.</li>
<li>Managing incoming volumes to maintain both service and quality goals.</li>
<li>Submit transactional service requests and assist clients.</li>
<li>Coordinate with support functions to ensure client requests are handled timely.</li>
<li>Manage escalations and the associated communication required.</li>
<li>Based upon feedback provided, identify opportunities for improvement.</li>
</ul>
What You Will Need:
<ul>
<li>3-5 years work experience within customer service environment</li>
<li>Prefer 1+ yrs. insurance experience in operations, call center or financial services.</li>
<li>Effective written and verbal communication skills are required.</li>
<li>Proficiency with Microsoft Office and ability to navigate multiple systems is helpful.</li>
<li>Great active listening skills</li>
<li>Strong time management and organizational skills.</li>
<li>Adaptability and flexibility.</li>
<li>Comfortable working in fast-paced environments</li>
<li>Phone skills, including familiarity with complex or multi-line phone systems.</li>
<li>High school diploma or equivalent required</li>
<li>College degree or work experience in lieu preferred.</li>
</ul>
Salary Band: 02A

#LI-SC1

This selected candidate will be expected to work fully remote. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

Consistent with applicable pay transparency laws, we disclose the compensation range for this position: $21.16 - $28.25 hourly. Actual compensation will be determined by factors such as education, experience, geographical location, and other job-related factors permitted by law. In addition to base pay, this role is eligible for an annual incentive program.

We offer a comprehensive total rewards package designed to support you both at work and at home. Full‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:
<ul>
<li>Medical &amp; prescription, dental, vision insurance</li>
<li>Health Savings Account &amp; Flexible Spending Accounts</li>
<li>Paid Time Off</li>
<li>10 weeks 100% paid parental leave (after completing 12 months of employment)</li>
<li>401(k) Plan with company match</li>
<li>Pension Plan</li>
<li>Company paid life &amp; disability insurance</li>
<li>Wellness Program &amp; Company paid employee assistance program</li>
<li>Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)</li></ul> 


If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Disclaimer: American United Life Insurance Company (&ldquo;OneAmerica Financial&rdquo;) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.</div>

Customer Engagement Specialist - Retirement Services

BMWC Constructors, Inc.

<div>Content &amp; Media Specialist
Driven by Vision | Industrial-Strength Construction | Powered by Passion
OVERVIEW
Are you looking to work for a successful, stable, and growing company that rewards employees with annual bonuses and exceptional benefits? BMWC is an industrial construction company seeking a Content &amp; Media Specialist to join the Marketing Team. This key role supports the creation of engaging content and media that connects with a variety of audiences, including clients, prospective employees, and interns.
The Content &amp; Media Specialist assists in developing visual and written content for social media, websites, newsletters, and other communication channels while supporting a consistent brand presence across the company. This position also contributes to the production of graphics, video, photography, and other multimedia assets. As part of a collaborative team reporting to an experienced marketing leader, this role regularly partners with project teams, safety, quality, and other departments to support proposals, client presentations, recruiting efforts, and company communications.
RESPONSIBILITIES
As a Content &amp; Media Specialist, you will:
<ul><li>Support BMWC's corporate marketing plan through content creation, media support, and internal and external communications.</li><li>
Create and manage visual and written content for social media, websites, newsletters, proposals, presentations, and other company materials.</li><li>
Help maintain BMWC's brand consistency and visibility across digital, print, multimedia, merchandise, and event-related materials.</li><li>
Coordinate photography, videography, graphics, and other multimedia assets for a variety of audiences and business needs, including job site content capture.</li><li>
Maintain marketing resources, including the website, SharePoint documents, photo library, and other branded materials.</li><li>
Track social media and content performance metrics and assist with reporting.</li><li>
Support project pursuits, business development efforts, award submissions, and customer experience initiatives through proposals, qualification packages, client surveys, and related marketing deliverables.</li><li>
Partner with internal teams and external vendors to support company campaigns, communications, recruiting efforts, and client-facing materials.</li></ul>
REQUIREMENTS AND QUALIFICATIONS
<ul><li>High school diploma required; post-secondary education preferred.</li><li>
Minimum 2 to 3 years of experience in related fields such as marketing, social media, content creation, videography, or photography.</li><li>
Strong organizational and time management skills, with the ability to handle multiple projects and deadlines.</li><li>
Excellent written and verbal communication skills.</li><li>
Collaborative and team-oriented, with the ability to work effectively across departments.</li><li>
Strong critical thinking skills and attention to detail when creating marketing materials and content.</li><li>
Experience with photography or videography is preferred.</li><li>
Experience with Adobe Creative Cloud, Canva, Final Cut Pro, DaVinci Resolve, or similar design and video editing tools is beneficial.</li><li>
Basic knowledge of Microsoft 365 tools, including Power Automate, Viva Engage, and other productivity applications, is a plus.</li></ul>
BENEFITS
<ul><li>Competitive Pay with Bonus</li><li>
PTO and paid holidays</li><li>
401K/Profit Sharing with company match</li><li>
Medical, Dental and Vision Insurance</li><li>
Life, AD&amp;D and Disability benefits</li><li>
Pet Insurance</li><li>
Tuition Reimbursement</li><li>
Paid Volunteer Time Off</li></ul>
ABOUT US
BMWC tackles the world's toughest and most daunting industrial construction challenges. Our work encompasses an array of industrial sectors, including aerospace, chemical, electric power, food and beverage, oil and gas, pharmaceutical and biotechnology, and semiconductors.
As one of the premier specialty construction companies in the country, our employees enjoy a focus on growth and development, work/life balance, and one of the best safety records in the industry. We are 100% management-owned, making our employees' development and advancement paramount to our success.</div>

Content & Media Specialist

Harbor Group Management Company

<div>
 Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
 
 
 Leasing Specialist
 
 
 Job Title: Leasing Specialist
 
 
 Division: Multifamily
 
 
 Status: Non-Exempt
 
 
 JOB SUMMARY: The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.
 
 
 ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.
 
 
 <ul>
 <li>
 Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
 </li>
 <li>
 Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
 </li>
 <li>
 Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.
 </li>
 <li>
 Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.
 </li>
 <li>
 Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
 </li>
 <li>
 Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
 </li>
 <li>
 Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
 </li>
 <li>
 Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
 </li>
 <li>
 Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
 </li>
 <li>
 Conduct follow-up communication with prospects and new residents to ensure satisfaction.
 </li>
 <li>
 Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.
 </li>
 <li>
 Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).
 </li>
 <li>
 Keep guest cards updated and perform follow-ups on all leads.
 </li>
 <li>
 Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
 </li>
 <li>
 Ensure leasing office and tour path are presentable and meet show standards at all times.
 
 
 </li>
 </ul>
 QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
 
 <ul>
 <li>
 High School Diploma or equivalent.
 </li>
 <li>
 Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.
 </li>
 <li>
 Proficient with Microsoft Office and Property Management software experience is a must.
 </li>
 <li>
 Experience utilizing social media (Facebook, Instagram, etc.) is preferred.
 </li>
 <li>
 Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
 </li>
 <li>
 Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.
 </li>
 <li>
 Must be customer-service oriented with the ability to interact professionally with residents and vendors.
 </li>
 <li>
 Flexibility to work weekends if required by the property.
 </li>
 <li>
 Valid driver&rsquo;s license required (for operating golf carts if applicable).
 
 
 </li>
 </ul>
 WHAT WE OFFER:
 
 
 <ul>
 <li>
 Competitive Salaries &amp; Bonuses
 </li>
 <li>
 Medical, Dental &amp; Vision Plans
 </li>
 <li>
 401(k) Plan with Employer Matching Contributions (including part-time employees)
 </li>
 <li>
 Paid Time Off (PTO) &amp; 10+ Paid Holidays
 </li>
 <li>
 Paid Parental Leave
 </li>
 <li>
 Paid Birthday Off (Multifamily)
 </li>
 <li>
 Flexible Spending Accounts
 </li>
 <li>
 Company-Paid Long-Term Disability
 </li>
 <li>
 Company-Paid Life Insurance
 </li>
 <li>
 Short-Term Disability
 </li>
 <li>
 Health Savings Account with Employer Contributions
 </li>
 <li>
 Pre-Tax Commuter Benefit (Corporate)
 </li>
 <li>
 Wellness Perks (including part-time employees)
 </li>
 <li>
 FinFit Financial Wellness Program
 </li>
 <li>
 Legal Resources
 </li>
 <li>
 Employee Apartment Discount (including part-time employees)
 </li>
 <li>
 Employee Referral Program (including part-time employees)
 </li>
 <li>
 Employee Assistance Program (including part-time employees)
 </li>
 <li>
 Tuition Reimbursement
 </li>
 <li>
 Insta Pay Eligible
 </li>
 <li>
 Volunteer &amp; Community Service Opportunities
 </li>
 <li>
 Employee Recognition &amp; Awards
 
 
 </li>
 </ul>
 Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.
 
 
 Veteran Friendly
 
 
 This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
 
 
 Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
 
 
</div>

Leasing Specialist

Harbor Group Management

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
 
Leasing Specialist
 
Job Title: Leasing Specialist
 
Division: Multifamily
 
Status: Non-Exempt
 
JOB SUMMARY: The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.
 
<ul>
<li>Greet prospective residents, conduct property tours, and showcase available apartments and amenities.</li>
<li>Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.</li>
<li>Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.</li>
<li>Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.</li>
<li>Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.</li>
<li>Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.</li>
<li>Coordinate resident referral programs, employer outreach, and participate in local networking efforts.</li>
<li>Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.</li>
<li>Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.</li>
<li>Conduct follow-up communication with prospects and new residents to ensure satisfaction.</li>
<li>Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.</li>
<li>Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).</li>
<li>Keep guest cards updated and perform follow-ups on all leads.</li>
<li>Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.</li>
<li>Ensure leasing office and tour path are presentable and meet show standards at all times.</li>
</ul>
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
<ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.</li>
<li>Proficient with Microsoft Office and Property Management software experience is a must.</li>
<li>Experience utilizing social media (Facebook, Instagram, etc.) is preferred.</li>
<li>Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.</li>
<li>Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.</li>
<li>Must be customer-service oriented with the ability to interact professionally with residents and vendors.</li>
<li>Flexibility to work weekends if required by the property.</li>
<li>Valid driver’s license required (for operating golf carts if applicable).</li>
</ul>
#LI-ED2
 
WHAT WE OFFER: 
<ul>
<li>Competitive Salaries & Bonuses</li>
<li>Medical, Dental & Vision Plans</li>
<li>401(k) Plan with Employer Matching Contributions (including part-time employees)</li>
<li>Paid Time Off (PTO) & 10+ Paid Holidays</li>
<li>Paid Parental Leave</li>
<li>Paid Birthday Off (Multifamily)</li>
<li>Flexible Spending Accounts</li>
<li>Company-Paid Long-Term Disability</li>
<li>Company-Paid Life Insurance</li>
<li>Short-Term Disability</li>
<li>Health Savings Account with Employer Contributions</li>
<li>Pre-Tax Commuter Benefit (Corporate)</li>
<li>Wellness Perks (including part-time employees)</li>
<li>FinFit Financial Wellness Program</li>
<li>Legal Resources</li>
<li>Employee Apartment Discount (including part-time employees)</li>
<li>Employee Referral Program (including part-time employees)</li>
<li>Employee Assistance Program (including part-time employees)</li>
<li>Tuition Reimbursement</li>
<li>Insta Pay Eligible</li>
<li>Volunteer & Community Service Opportunities</li>
<li>Employee Recognition & Awards</li>
</ul>
Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.
 
Veteran Friendly
 This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
 Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Thompson Thrift

<div>Community Management Operations Support Specialist &ndash; Indianapolis, IN
Support high-impact operations and leadership initiatives within a growing multifamily real estate organization. As a Community Management Operations Support Specialist, you will play a critical role in enabling Community Management leadership to operate efficiently, execute strategic initiatives, and deliver exceptional resident experiences across the portfolio.

Why Thompson Thrift?

Thompson Thrift is an integrated, full-service real estate company engaged in the development, construction, leasing, and management of high-quality multifamily communities nationwide. We're committed to building exceptional places &mdash; and developing the people who make them possible.

At Thompson Thrift, you'll find:
<ul><li>Values-Driven Culture &mdash; Excellence, Service, and Leadership guide everything we do</li>
<li>Career Growth &mdash; Training, mentorship, and long-term development opportunities Work</li>
<li>Life Support &mdash; Competitive benefits, flexibility, and wellness programs</li>
<li>Real Impact &mdash; Hands-on involvement in industry-leading multifamily projects</li>
</ul>
Your Role as a Community Management Operations Support Specialist

In this operations support role, you will provide executive-level administrative and operational coordination for the Community Management team. You will work closely with senior leadership to support strategic execution, reporting, process improvement, and cross-functional alignment across multifamily property operations.

Key Responsibilities

Executive &amp; Administrative Support
<ul>
<li>Provide direct support to senior leadership, including calendar management, meeting coordination, travel planning, expense reporting, and preparation of materials</li>
<li>Coordinate internal and external communications to ensure alignment and follow-through</li>
<li>Capture and distribute meeting notes, action items, and key takeaways</li>
</ul>
Operations Coordination &amp; Support
<ul>
<li>Support execution of key operational initiatives and ongoing priorities within Community Management</li>
<li>Coordinate recurring meetings, develop agendas, and prepare supporting materials</li>
<li>Assist in preparing reports, presentations, and deliverables for leadership meetings, including financial and marketing updates</li>
</ul>
Process, Reporting &amp; Organizational Support
<ul>
<li>Maintain operational trackers, reporting tools, and performance metrics</li>
<li>Coordinate department calendars, timelines, and planning tools</li>
<li>Support annual budget processes and large-scale operational workflows</li>
</ul>
Contracts &amp; Compliance Administration
<ul>
<li>Manage execution of Community Management contracts in accordance with company policies</li>
<li>Ensure documentation is accurate, complete, and properly stored</li>
</ul>
Training &amp; Event Logistics
<ul>
<li>Coordinate logistics for company training events and large meetings</li>
<li>Partner with internal teams to ensure events are organized and aligned with expectations</li>
</ul>
Field &amp; Team Support
<ul>
<li>Provide operational support, tools, and resources to Community Management teams</li>
<li>Serve as a key point of coordination between leadership, operations, and onsite teams</li>
</ul>
Our Ideal Candidate for this Role

Education
<ul>
<li>High school diploma or GED required</li>
<li>Associate's or bachelor's degree preferred</li>
</ul>
Experience
<ul>
<li>4+ years of progressive experience in a professional office or operations support environment</li>
</ul>
Skills &amp; Attributes
<ul>
<li>Strong alignment with company values of leadership, excellence, and service</li>
<li>Excellent organizational, communication, and customer service skills</li>
<li>Ability to work both independently and collaboratively in a fast-paced environment</li>
<li>Strong problem-solving and critical thinking abilities</li>
<li>Proficiency in Microsoft Office 365 and Yardi (Yardi reporting preferred)</li>
<li>Travel:Willingness to travel for overnight trips (up to 10%).</li>
</ul>
Why This Role Matters

The Community Management Operations Support Specialist plays a vital role in driving operational excellence across a multifamily portfolio. By supporting leadership, improving processes, and ensuring alignment across teams, this role directly contributes to efficiency, performance, and exceptional resident experiences.

This is an excellent opportunity for an experienced operations professional seeking growth within property management, real estate operations, and multifamily housing.<div><div> 
Use of AI in Hiring</div>
<div></div>
<div>Thompson Thrift uses AI-assisted tools within our applicant tracking system to support parts of the recruiting process. These tools assist recruiters but do not make hiring decisions or independently determine candidate outcomes. All hiring decisions are made by human reviewers. If you have questions about our hiring process, please contact us at recruiting@thompsonthrift.com.</div>
<div></div>
<div>By submitting your application, you acknowledge this information and confirm that the information you have provided is accurate and complete to the best of your knowledge.</div></div></div>

Community Management Operations Support Specialist

Huntington Bank

<div><h1 class="jobSectionHeader">Description</h1>
Summary: 
The Private Bank Service Specialist III, as part of Huntington Private Bank, is responsible for the day-to-day activities and interaction between the client and Huntington Bank in terms of establishment of documentation, maintenance, and servicing of the relationship. Partners with one or more Wealth Advisors to support the sales process and deliver exceptional service to high-net worth clients. The Service Specialist III is also responsible for maintaining a detailed level of knowledge of products and services to provide Service Excellence for our clients. The Service Specialist III will maintain focus and awareness of identifying, assessing, and managing risk and adhering to policies and procedures. Service coverage for multiple practices (Private Banking, Trust, &amp; Investment Management).
Duties and Responsibilities:<ul><li>
Assists with or leads special projects, as requested by manager and partners. Assists in training new and existing service specialists.</li><li>
Acts as a key resource and mentor for other Service Specialists across the footprint.</li><li>
Helps resolve complex support issues within the Region.</li><li>
Responsible for focus and awareness of identifying, assessing and managing risk and adhering to policy and procedure acknowledgements.</li><li>
 Participate in identifying issues of concern and keeping department management informed as needed.</li><li>
Provides administrative support for one or more high-end advisor and is responsible for the day-to-day activities and interaction between the client and Huntington, in terms of the establishment, documentation, maintenance and servicing of the relationship. Maintains an effective rapport with clients and Huntington personnel.</li><li>
Services customers by providing detailed information on specific accounts and disbursing funds as appropriate.</li><li>
Responsible for identifying, researching, analyzing and resolving complex problems with accounts.</li><li>
Makes routine decisions in the absence of an officer.</li><li>
Advises and counsels clients on bank products and services.</li><li>
Assists the Advisor(s) by processing and maintaining accurate and complete documentation. May attend meetings and presentations independently or with an officer.</li><li>
Compiles information from a variety of sources to prepare various reports.</li><li>
Communicates information by composing memos and correspondence to clients, officers, attorneys, agencies and others. Maintains up to date knowledge and may train others on products, services,</li><li>
Performs other duties as assigned.</li></ul>
Basic Qualifications:<ul><li>
High School Diploma, GED or equivalent education
</li><li>2 years customer service experience in banking or Wealth &amp; Investment Financial Services experience</li><li>
Notary public</li><li>
Required when supporting Wealth Advisor Role: Microsoft suite proficient</li></ul>
Preferred Qualifications:<ul><li>
Bachelor's degree</li><li>
Strong Interpersonal skills</li><li>
Excellent Customer Service, highly motivated, focused and goal oriented.</li><li>
Strong organizational skills with attention to detail, planning and follow-up.</li><li>
Strong written and verbal communication skills, including professional grammar and demeanor.</li><li>
Ability to work in fast paced environment with strict deadlines.</li><li>
Is able to work independently.</li><li>
Administrative experience with financial services industry preferred.</li><li>
Strong knowledge of Huntington applications</li></ul> 
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We&rsquo;re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.</div>

Private Bank Service Specialist III

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Private Bank Service Specialist III