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customer engagement specialist - retirement services Jobs in Indianapolis

customer specialist

customer engagement specialist retirement services

OneAmerica Financial Partners, Inc

<div>At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!

Job Summary

The Customer Engagement Specialist is responsible for interacting with a sense of urgency and empathy. Our Specialists are there when our customers need us most by delivering a level of customer service that exceeds their expectations. The Specialist will interact directly with our participants, beneficiaries and internal partners on behalf of OneAmerica Financial and its subsidiary companies on the telephone and through email.

The Specialist will provide a point of contact for the client, ensuring they are heard through active listening, an outside in perspective, and driving one-call resolutions. More specifically, the position adds value to the organization by directly supporting the needs and requests of our customers.

What You&rsquo;ll Do:
<ul>
<li>Utilize EWA (Empowerment with Accountability) to assist our participants, beneficiaries and support internal partners.</li>
<li>Manage inbound calls for inquiries involving web technical support, demographic changes and various inquiries in regards to retirement pension plans.</li>
<li>Identify client needs, clarify information, research every issue, and provide &ldquo;one-call&rdquo; resolution and/or alternative.</li>
<li>Collaborate with stakeholders to improve the customer&rsquo;s experience.</li>
<li>Managing incoming volumes to maintain both service and quality goals.</li>
<li>Submit transactional service requests and assist clients.</li>
<li>Coordinate with support functions to ensure client requests are handled timely.</li>
<li>Manage escalations and the associated communication required.</li>
<li>Based upon feedback provided, identify opportunities for improvement.</li>
</ul>
What You Will Need:
<ul>
<li>3-5 years work experience within customer service environment</li>
<li>Prefer 1+ yrs. insurance experience in operations, call center or financial services.</li>
<li>Effective written and verbal communication skills are required.</li>
<li>Proficiency with Microsoft Office and ability to navigate multiple systems is helpful.</li>
<li>Great active listening skills</li>
<li>Strong time management and organizational skills.</li>
<li>Adaptability and flexibility.</li>
<li>Comfortable working in fast-paced environments</li>
<li>Phone skills, including familiarity with complex or multi-line phone systems.</li>
<li>High school diploma or equivalent required</li>
<li>College degree or work experience in lieu preferred.</li>
</ul>
Salary Band: 02A

#LI-SC1

This selected candidate will be expected to work fully remote. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

Consistent with applicable pay transparency laws, we disclose the compensation range for this position: $21.16 - $28.25 hourly. Actual compensation will be determined by factors such as education, experience, geographical location, and other job-related factors permitted by law. In addition to base pay, this role is eligible for an annual incentive program.

We offer a comprehensive total rewards package designed to support you both at work and at home. Full‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:
<ul>
<li>Medical &amp; prescription, dental, vision insurance</li>
<li>Health Savings Account &amp; Flexible Spending Accounts</li>
<li>Paid Time Off</li>
<li>10 weeks 100% paid parental leave (after completing 12 months of employment)</li>
<li>401(k) Plan with company match</li>
<li>Pension Plan</li>
<li>Company paid life &amp; disability insurance</li>
<li>Wellness Program &amp; Company paid employee assistance program</li>
<li>Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)</li></ul> 


If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Disclaimer: American United Life Insurance Company (&ldquo;OneAmerica Financial&rdquo;) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.</div>

Customer Engagement Specialist - Retirement Services

WISH TV

Circle City Broadcasting (WISH/WRTV/WNDY) in Indianapolis, IN has an immediate opening for a full-time Digital Marketing &amp; Promotions Specialist (iPhone Content Creator) to join our Creative Services team.We&rsquo;re looking for a creative and reliable producer who knows how to create, edit, and post engaging social media content&mdash;all from an iPhone and be able to adapt to across all media platforms.This role is perfect for someone who understands how to capture authentic moments, edit eye-catching visuals, and publish content consistently across social platforms.Essential Job Responsibilities&middot; Create, edit, and publish engaging short-form photo and video content using an iPhone for use across all Circle City Broadcasting digital and social media platforms.&middot; Write compelling captions and schedule posts across platforms including Instagram, Facebook, TikTok, and X.&middot; Promote events, original programming, products, services, and brand initiatives through social media.&middot; Monitor engagement and optimize content to improve reach and performance. Provide weekly reports on social media performance and audience growth.&middot; Stay current with social media trends, tools, and best practices.&middot; Other duties as assigned based on station needs.The ideal candidate will possess the following skills/experience&middot; Proven experience managing and posting social media content.&middot; Strong editing skills using iPhone apps (Reels, Stories, Shorts, etc.).&middot; Creative eye for visuals, timing, and brand messaging.&middot; Ability to work independently and meet posting deadlines.&middot; Familiarity with content planning and basic analytics.&middot; Editing proficiency with Adobe Creative Suite or similar platforms.&middot; Strong communication skills and attention to detail.&middot; Ability to manage multiple tasks and meet deadlines.Preferred experienceExperience creating short-form, vertical video content for social media platforms. Knowledge of social media analytics and performance tracking tools. Experience with digital marketing or promotions.Interested applicants should submit samples or links to social media work along with their resume to jobs@circlecitybroadcasting.com and include &ldquo;Digital Marketing &amp; Promotions Specialist&rdquo; in the subject line.For more information about WRTV, WISH-TV &amp; Circulus Digital Media, please visit www.wishtv.com, www.wrtv.com and www.CirculusDigital.com.WISH-TV, WRTV and Circulus Digital Media are locally owned and operated by Circle City Broadcasting.Equal Opportunity Employer.Pay: $30,000.00 - $40,000.00 per yearWork Location: In person

Digital Marketing & Promotions Specialist

Community Action of Greater Indianapolis

POSITION SUMMARYThe Client Services Case Manager provides direct, recovery-oriented support to individuals and families by completing assessments, coordinating services, and helping clients achieve stability, wellness, and self-sufficiency. This role supports clients across the recovery continuum by connecting them to internal programs and community resources, promoting relapse prevention and harm reduction strategies as appropriate, and delivering compassionate, trauma-informed, and culturally responsive services aligned with the organization&rsquo;s mission.ESSENTIAL FUNCTIONSClient Support &amp; Case ManagementConduct client intakes &amp; assessments (as applicable), and eligibility screenings for recovery services.Develop individualized service plans that support goals, stability, and long-term wellness.Provide ongoing case management, and follow-up support, including support with appointments and service navigation.Maintain consistent contact with clients to monitor progress, remove barriers, and encourage continued engagement in services.Assist clients with crisis planning and connect them to appropriate supports (MAT referrals, peer supports, mental health services, emergency housing, etc.).Program Coordination &amp; Service DeliveryCoordinate services across internal programs and external partners to support recovery, stabilization, and community reintegration.Support client engagement in family service related programming (workshops, life skills, employment readiness, housing stability, etc.).Assist clients in navigating systems including housing, employment, education, healthcare, insurance/benefits, and behavioral health services.Track client participation, milestones (as defined by program), and service outcomes.Documentation &amp; ComplianceMaintain accurate, timely, and complete client records in the case management system, including service plans, progress notes, and referrals.Ensure documentation meets organizational, contractual, and regulatory requirements (including confidentiality standards and required consents).Assist with program reporting, data collection, and outcomes tracking related to recovery and stabilization goals.<ul><li>Protect client confidentiality and follow all privacy guidelines.</li></ul>Collaboration &amp; Community EngagementBuild strong relationships with treatment providers, recovery support organizations, healthcare partners, shelters, employers, and other community resources.Participate in team meetings, case staffing/case review sessions, and training opportunities to strengthen service quality and compliance.Contribute to continuous improvement efforts, including identifying service gaps and recommending solutions that improve recovery outcomes.Perform related duties to support program operations, client success, and the organization&rsquo;s missionContributes to special projects and evolving business needs.REQUIREMENTSBachelor&rsquo;s degree in Social Work, Human Services, Psychology, or related field (or equivalent experience), preferred.1&ndash;3 years of case management or client services experience preferred.Strong communication, organization, and problem-solving skills.Ability to manage multiple clients and priorities in a fast-paced environment.Experience working with diverse or vulnerable populations preferred.Proficiency with Microsoft Office and case management databases.INDEPENDENT ACTIONS AND JUDGEMENTActions are controlled by Community Action policies and procedures, and by-laws governing non-profit organizations.WORKING RELATIONSHIPWork with all levels of management, Community Action personnel, and general public. Position demands high levels of courtesy, diplomacy and tact.WORKING CONDITIONSWork is performed in a standard office environment. May be required to work, beyond regular office hours to meet deadlines and the needs of the population the organization servesJob Type: Full-timePay: $45,000.00 - $48,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Case Manager

Badger Daylighting Inc.

<div>The Social Media and Content Manager leads Badger&rsquo;s social media presence and digital storytelling strategy by creating compelling, authentic, and performance driven content that brings Badger&rsquo;s people, safety culture, and field expertise to life. This role is highly hands on and field oriented, with a strong emphasis on shortform video, real time event coverage, employee advocacy, and community engagement. The Manager partners closely with field teams, marketing partners, and leaders to grow brand awareness, credibility, and trust across key social platforms while ensuring content aligns with Badger&rsquo;s brand standards and strategic priorities. This role blends strategic planning with significant hands-on content creation and real-time execution. Success requires comfort shifting between long-term planning, fast-moving field environments, and direct creative production. The Manager is expected to operate both independently and in close collaboration with cross-functional partners, with access to agency and internal resources as priorities and needs evolve.
The compensation for this role will be commensurate based on education and/or experience. 
 
What You'll Be Doing:
<ul><li>Leads the full content lifecycle &ndash; ideation, scripting, filming, editing, and publishing for short form video and social content across platforms including LinkedIn, Facebook, Instagram, Tiktok, and YouTube, ensuring each piece aligns with brand voice and campaign objectives.
</li><li>Travels regularly to job sites, field locations, trade shows, customer events, and company events to capture authentic, real-time content that brings Badger&rsquo;s work and culture to life.
</li><li>Designs and produces graphics, infographics, and visual assets that maintain brand consistency across social media, digital campaigns, web, and internal / external communications.
</li><li>Actively manages and grows Badger&rsquo;s social media presence by engaging with followers, responding to comments, monitoring brand mentions, and fostering an interactive online community.
</li><li>Leads the ongoing management of Badger&rsquo;s Brand Ambassador and Team Member Advocacy Program, empowering team members to authentically amplify the brand.
</li><li>Collaborates cross-functionally with Sales &amp; Marketing, HR, and Operations to align content with company priorities, campaigns, and key initiatives.
</li><li>Tracks, analyzes, and reports on social media performance metrics &ndash; with a focus on video engagement, event coverage, and campaign effectiveness &ndash; translating data into actionable insights and content optimizations.
</li>Stays current on emerging social media trends, platform algorithm changes, and content best practices to keep Badger&rsquo;s digital presence competitive and relevant. 
<li>
 
</li></ul>What We're Looking For:
<ul><li>Bachelor&rsquo;s degree in Marketing, Communications, Digital Media, Journalism, or a related field, or equivalent professional experience.
</li><li>Minimum of 3 years of hands-on experience in B2B social media management, digital content creation, or brand storytelling, with a portfolio demonstrating strong video and visual content work.
</li><li>Proven ability to operate a camera, drone, or mobile production setup in field environments, and proficiency in video editing software (e.g., Adobe Premiere Pro, CapCut) and graphic design tools (e.g., Adobe Creative Suite, Canva).
</li><li>Self-starter mentality with the ability to manage multiple projects simultaneously, meet deadlines, and work independently in fast-paced, field-based environments.
</li><li>Strong written and verbal communication skills with the ability to craft compelling messages for both technical and general audiences.
</li><li>Experience with social media management, analytics, and monitoring platforms (e.g., Hootsuite) preferred.
</li><li>Deep working knowledge of major social media platforms, shortform video trends, and platform-specific best practices.
</li><li>Experience or strong interest in employee advocacy, employer branding, and influencer strategies preferred.
</li>Background in construction, industrial, energy, or other field-based industries preferred. 
<li>
</li></ul>If you feel you don&rsquo;t have the experience listed above, but still think you are qualified for the job, we encourage you to apply for consideration.
What You'll Get In Return:
<ul><li>Generous salary and bonus program(s)
</li><li>Low-cost Medical, Dental, and Vision Insurance
</li><li>Retirement Plan with Employer Matching Contributions
</li><li>Attractive Vacation Programs
</li><li>Inclusive Group Life Insurance
</li><li>Supportive Employee Assistance Program (EAP) that allows for covered behavioral health visits
</li><li>Rewarding Employee Referral Program
</li><li>Valuable Employee Training Program(s)</li></ul></div>
 <div>ABOUT US: Badger Infrastructure Solutions is the industry leader in non-destructive hydro-excavation (hydrovac) services. Since 1992, Badger has been innovating cutting-edge technology and providing services to a diverse customer base, including oil and gas, energy, industrial, construction, transportation and other markets, as well as numerous government agencies within Canada and the United States. 
<div></div> 
<div>We hire great people from a wide array of backgrounds, not because it is the right thing to do, but because it makes Badger stronger. 
<div></div> 
<div>There has never been a better time to join and grow with Badger.</div></div></div>

Social Media & Content Manager

Music for All

<div>Advancement Support Specialist

 ABOUT THE POSITION:

 The Advancement Support Specialist serves as the operational backbone of the Advancement team, ensuring accuracy, organization, and consistency across all fundraising systems, data, and processes.

 This role is responsible for maintaining high-quality data, managing reporting and tracking systems, supporting grant and donor workflows, and ensuring timely and accurate execution of core advancement functions.

 The ideal candidate is highly detail-oriented, process-driven, and analytical, with a strong commitment to accuracy, organization, and continuous improvement.

 REPORTING STRUCTURE:

 This position reports to the Senior Director of Mission Advancement

 RESPONSIBILITIES:

 Advancement Data &amp; Systems Management:
<ul><li>Maintain accurate and up-to-date donor and prospect records in the CRM</li></ul>
<ul><li>Perform regular data audits, reconciliations, and quality control checks</li></ul>
<ul><li>Process gifts with a high degree of accuracy and consistency</li></ul>
<ul><li>Generate reports to support fundraising strategy, forecasting, and reconciliation</li></ul>
<ul><li>Support list segmentation and data pulls for campaigns and communication</li></ul>

Gift Processing &amp; Donor Acknowledgment:

 &middot; Process and record all gifts in alignment with internal and accounting standards
<ul><li>Ensure timely, accurate donor acknowledgments (target: within 48&ndash;72 hours)</li></ul>
<ul><li>Maintain documentation for restricted gifts and donor intent</li></ul>
<ul><li>Track pledges and payment schedules</li></ul>

Grant &amp; Reporting Coordination:
<ul><li>Maintain and manage the master grants calendar, including deadlines for proposals, reports, and renewals</li></ul>
<ul><li>Track progress on grant deliverables and proactively flag upcoming deadlines</li></ul>
<ul><li>Support collection and organization of data required for grant applications and reports</li></ul>
<ul><li>Assist in preparing draft materials and supporting documentation</li></ul>

 Process, Documentation &amp; Workflow Management:
<ul><li>Develop and maintain standard operating procedures for advancement activities</li></ul>
<ul><li>Ensure consistent application of data entry standards and internal policies</li></ul>
<ul><li>Identify inefficiencies and recommend improvements to systems and workflows</li></ul>
<ul><li>Support onboarding and training of staff on data and process standards</li></ul>

 Administrative &amp; Operational Support:

 &middot; Provide scheduling and coordination support for Advancement leadership
<ul><li>Prepare materials for donor communications, reporting, and internal use</li></ul>
<ul><li>Maintain organized digital files and documentation systems</li></ul>
<ul><li>Support tracking of donor engagement and moves management activity</li></ul>

 Qualifications:

 &middot; 2&ndash;5+ years of experience in nonprofit operations, development, data management, or administrative support
<ul><li>Experience working with CRM/databases (DonorPerfect strongly preferred)</li></ul>
<ul><li>Strong proficiency in Excel and data handling</li></ul>
<ul><li>Exceptional attention to detail and commitment to accuracy</li></ul>
<ul><li>Highly organized with the ability to manage multiple deadlines and priorities</li></ul>
<ul><li>Strong written communication and proofreading skills</li></ul>

 Core Competencies:

 &middot; High attention to detail and commitment to data accuracy
<ul><li>Strong analytical and problem-solving skills</li></ul>
<ul><li>Ability to follow, maintain, and improve structured processes</li></ul>
<ul><li>Excellent organization and documentation skills</li></ul>
<ul><li>Comfort working independently on detail-oriented tasks</li></ul>
<ul><li>Ability to manage deadlines with consistency and reliability</li></ul>
<ul><li>Commitment to data integrity, confidentiality, and accountability</li></ul>

Work Style:
<ul><li>Thrives in structured, process-driven environments</li></ul>
<ul><li>Takes pride in producing accurate, reliable work</li></ul>
<ul><li>Approaches tasks methodically and thoughtfully</li></ul>
<ul><li>Values clarity, consistency, and organization</li></ul>

 Every candidate for a position at Music for All must understand and acknowledge that a substantial portion of the organization&rsquo;s business is the planning and execution of special events. As such, all Music for All employees are involved in the planning of events and have some on-site event production duties and responsibilities with some travel required.

 Music for All offers a competitive compensation and benefits package including base salary, health, life, dental, and disability insurance benefits, 401(k) retirement plan, tuition reimbursement, professional development, health savings account, and flexible spending account.

 ABOUT MUSIC FOR ALL

Music for All&rsquo;s mission is to create, provide and expand positively life-changing experiences through music for all. Our vision is to be a catalyst to ensure that every child in America has access and opportunity for active music making in their scholastic environment.

Founded in 1975, Music for All is a destination &ndash; and sets the standard &ndash; for scholastic music ensemble performance and music education advocacy. Music for All provides ensemble experiences, hands-on opportunities for individual student performance training and growth, and teacher professional development.

Music for All is also committed to informing and empowering students, parents, and teachers to be engaged advocates for the arts and music education in their communities and across the nation.

A 501(c)(3) nonprofit educational organization, Music for All&rsquo;s programs include 30+ annual events, serving more than 600,000 attendees each year &ndash; more than 1.3 million in our 47-year history. Our programs including the Bands of America Grand National Championships and Regional Championships for marching bands, the Music for All Summer Symposium camp for students and teachers, the Music for All National Festival and Affiliate Regional Music Festivals for concert bands, orchestras, choirs, chamber ensembles, percussion ensembles, and the national honor concert band, jazz band, orchestra, and the Bands of America Honor Band that marched for the fifth time in the Rose Parade&reg; in 2022.</div>

Advancement Support Specialist

Huntington Bank

<div><h1 class="jobSectionHeader">Description</h1>
Summary: 
The Private Bank Service Specialist III, as part of Huntington Private Bank, is responsible for the day-to-day activities and interaction between the client and Huntington Bank in terms of establishment of documentation, maintenance, and servicing of the relationship. Partners with one or more Wealth Advisors to support the sales process and deliver exceptional service to high-net worth clients. The Service Specialist III is also responsible for maintaining a detailed level of knowledge of products and services to provide Service Excellence for our clients. The Service Specialist III will maintain focus and awareness of identifying, assessing, and managing risk and adhering to policies and procedures. Service coverage for multiple practices (Private Banking, Trust, &amp; Investment Management).
Duties and Responsibilities:<ul><li>
Assists with or leads special projects, as requested by manager and partners. Assists in training new and existing service specialists.</li><li>
Acts as a key resource and mentor for other Service Specialists across the footprint.</li><li>
Helps resolve complex support issues within the Region.</li><li>
Responsible for focus and awareness of identifying, assessing and managing risk and adhering to policy and procedure acknowledgements.</li><li>
 Participate in identifying issues of concern and keeping department management informed as needed.</li><li>
Provides administrative support for one or more high-end advisor and is responsible for the day-to-day activities and interaction between the client and Huntington, in terms of the establishment, documentation, maintenance and servicing of the relationship. Maintains an effective rapport with clients and Huntington personnel.</li><li>
Services customers by providing detailed information on specific accounts and disbursing funds as appropriate.</li><li>
Responsible for identifying, researching, analyzing and resolving complex problems with accounts.</li><li>
Makes routine decisions in the absence of an officer.</li><li>
Advises and counsels clients on bank products and services.</li><li>
Assists the Advisor(s) by processing and maintaining accurate and complete documentation. May attend meetings and presentations independently or with an officer.</li><li>
Compiles information from a variety of sources to prepare various reports.</li><li>
Communicates information by composing memos and correspondence to clients, officers, attorneys, agencies and others. Maintains up to date knowledge and may train others on products, services,</li><li>
Performs other duties as assigned.</li></ul>
Basic Qualifications:<ul><li>
High School Diploma, GED or equivalent education
</li><li>2 years customer service experience in banking or Wealth &amp; Investment Financial Services experience</li><li>
Notary public</li><li>
Required when supporting Wealth Advisor Role: Microsoft suite proficient</li></ul>
Preferred Qualifications:<ul><li>
Bachelor's degree</li><li>
Strong Interpersonal skills</li><li>
Excellent Customer Service, highly motivated, focused and goal oriented.</li><li>
Strong organizational skills with attention to detail, planning and follow-up.</li><li>
Strong written and verbal communication skills, including professional grammar and demeanor.</li><li>
Ability to work in fast paced environment with strict deadlines.</li><li>
Is able to work independently.</li><li>
Administrative experience with financial services industry preferred.</li><li>
Strong knowledge of Huntington applications</li></ul> 
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We&rsquo;re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.</div>

Private Bank Service Specialist III

Indiana University

<div>Department
PATHOLOGY AND LABORATORY MED (IN-PATH-IUINA)
Job Summary
Department-Specific Responsibilities<ul><li>
Performs validations of new instruments, software, and informatics systems</li><li>
Provides advanced support in troubleshooting methodologies, instrumentation, and equipment, and coordinates corrective action with vendors</li><li>
Develops and updates laboratory procedures</li></ul>
General Responsibilities<ul><li>
Performs specimen processing, test performance, and reports test results</li><li>
Follows laboratory procedures for specimen handling and processing test analysis, reporting, and maintaining records of patients' test results</li><li>
Ensures that histocompatibility laboratory tests are in compliance with department procedures and all pertinent regulatory requirements</li><li>
Follows quality control, quality assurance, safety, and infection control procedures</li><li>
Conducts instrument maintenance, calibration, and troubleshooting</li><li>
Maintains appropriate inventory of supplies</li><li>
Documents all corrective action taken when the test systems deviate from established performance specifications</li><li>
Maintains records that demonstrate that proficiency testing samples are testing in the same manner as patients samples</li><li>
Adheres to the laboratory's quality control policies, documents all quality control activity, instrument, and procedural calibrations, and maintenance performed</li><li>
Participates in continuing educational opportunities and disseminates new information and skills to others</li></ul>
Qualifications
EDUCATION
Required<ul><li>
Bachelor's degree in a related field</li></ul>
WORK EXPERIENCE
Required<ul><li>
3 years of clinical laboratory experience</li><li>
2 years of histocompatibility experience</li></ul>
Preferred<ul><li>
5 years of clinical laboratory experience</li><li>
3 years of histocompatibility experience</li><li>
Experience in Human Leukocyte Antigen (HLA) antibody testing and analysis</li></ul>
LICENSES AND CERTIFICATES
Preferred<ul><li>
Ability to sit for Certified Histocompatibility Specialist exam upon reaching 5 years of Histocompatibility experience after date of hire</li></ul>
SKILLS
Required<ul><li>
Proficient written and verbal communication skills</li><li>
Maintains a high degree of professionalism</li><li>
Demonstrates time management and priority setting skills</li><li>
Demonstrates a high commitment to quality</li><li>
Possesses flexibility to work in a fast paced, dynamic environment</li><li>
Highly thorough and dependable</li><li>
Possesses a high degree of initiative</li><li>
Ability to build strong customer relationships</li></ul>
Working Conditions / Demands
The role regularly requires the ability to effectively communicate. The role frequently requires the ability to move about the work environment and to position oneself to operate laboratory equipment effectively. The role requires the ability to move objects weighing up to 25 pounds and will occasionally work near moving mechanical parts. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Indianapolis, Indiana
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:<ul><li>
Comprehensive medical and dental insurance</li><li>
Health savings account with generous IU contributions</li><li>
Healthcare and dependent care flexible spending accounts</li><li>
Basic group life insurance paid by IU</li><li>
Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death and dismemberment insurance</li><li>
Base retirement plan with generous IU contributions, subject to vesting</li><li>
Voluntary supplemental retirement plan options</li><li>
Tuition subsidy for employees and family members taking IU courses</li><li>
10 paid holidays plus a paid winter break each year</li><li>
Generous paid time off plans</li><li>
Paid leave for new parents and IU-sponsored volunteer events</li><li>
Employee assistance program (EAP)</li></ul>
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level: Mastery
FLSA: Nonexempt
Job Function: Health Services
Job Family: Clinical Laboratory
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
Contact Us
Request Support 
Telephone: 812-856-1234</div>

HLA Technologist

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