5/4 start* licensed inbound sales center insurance agent, personal lines

associate general counsel (hr, labor relations & employment litigation)

blue team operator (ts w/ sci eligibility)

5/4 start* licensed inbound sales center insurance agent, personal lines Jobs in Washington

associate general counsel (hr, labor relations & employment litigation) Jobs in Washington

blue team operator (ts w/ sci eligibility) Jobs in Washington

case management team lead Jobs in Washington

case management team lead

command center analyst Jobs in Washington

command center analyst

counter team member

Milk Bar

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  JOB OVERVIEW
  <br/>
  <br/>
 </strong>
 The Counter Staff provides customers with an exceptional experience by implementing Milk Bar&rsquo;s standards of service, product quality, and cleanliness. They live our mission in every customer interaction.
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain comprehensive knowledge of Milk Bar&rsquo;s menu and products, including seasonal offerings, and leverage this expertise to suggest pairings, bundles, and upsell opportunities.
  </li>
  <li>
   Collaborate with team members to ensure seamless shift operations, foster a positive work culture, and consistently uphold Milk Bar&rsquo;s service standards and brand identity
  </li>
  <li>
   Fully understand and exhibit the Milk Bar ethos, embody our core values, inspire celebration, and create real magic. Serve as a brand ambassador both internally and externally.
  </li>
  <li>
   Address guest inquiries, concerns, or complaints professionally and promptly, escalating to a manager when necessary to ensure guest satisfaction
  </li>
  <li>
   Responsible for preparing the most delicious Milk Bar products while performing daily product audits to ensure consistent taste and quality.
  </li>
  <li>
   Adhere to the time and attendance policy by arriving on time, ready to work, and completing scheduled shifts in their entirety
  </li>
  <li>
   Routinely stocks merchandise, ensures shelves and displays are fully stocked and visually appealing, rotates products to maintain freshness, and follows inventory management procedures to minimize waste and ensure availability of all items.
  </li>
  <li>
   Performs other duties as assigned by Manager, SIC, or Key Holder
  </li>
  <li>
   Constantly communicate with other co-workers, and other departments of Milk Bar via phone and emails in particular.
  </li>
  <li>
   Comply with DOH regulations and Milk Bar GMP standards when performing cleaning tasks, preparing food and beverages, and working behind the counter. Follow company dress code and hygiene practices and standards.
  </li>
  <li>
   Operate a touchscreen POS to process transactions with precision, ensuring all sales, refunds, and discounts are accurately recorded.
  </li>
  <li>
   Effectively communicate menu offerings and company information to guests both in person and over the phone.
  </li>
  <li>
   Troubleshoot any and all product and equipment issues that occur.
  </li>
  <li>
   Manage time efficiently during shifts by actively referencing and utilizing all provided checklists, including opening, closing, and task-specific checklists, as well as addressing prompts from previous shifts to ensure smooth operations and task completion.
  </li>
  <li>
   Work closely with the Bakery team members, giving constructive feedback to the team, and always thinking about improvements.
  </li>
  <li>
   Take ownership of maintaining a clean, organized, and visually appealing bakery environment.
   <br/>
   <br/>
  </li>
 </ul>
 Please note that job duties are subject to change at the Bakery&rsquo;s discretion.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1-2 years of experience in a customer-facing role, preferably in the food or hospitality industry.
  </li>
  <li>
   Exceptional interpersonal and communication skills with the ability to create a welcoming and inclusive environment for guests and team members.
  </li>
  <li>
   Strong attention to detail and ability to follow established procedures, including food safety, cash handling, and time management.
  </li>
  <li>
   Passion for food, desserts, and coffee, with a willingness to learn and share product knowledge.
  </li>
  <li>
   Ability to multitask in a fast-paced environment while maintaining a positive attitude and high standards of service.
  </li>
  <li>
   Proactive problem-solving skills and the ability to handle guest inquiries or concerns professionally.
  </li>
  <li>
   Physically able to stand for extended periods, perform repetitive tasks, and safely lift up to 25 lbs.
  </li>
  <li>
   Regular in-person attendance is an essential function and requirement of this position.
  </li>
 </ul>
</div>


Counter Team Member

Syntel

<div><div><b>Syntelligent Analytic Solutions, LLC</b> provides uniquely qualified personnel with the expertise and tools needed to fulfill our customers&rsquo; management and technical requirements in the intelligence, defense, homeland security and commercial market space.
</div><div><br>
Our customers&rsquo; and Syntelligent&rsquo;s success are built upon the core values of People First, Integrity &amp; Accountability, Mission Driven, Community Focus and Team Oriented.
<br>
<br>
<b>Syntelligent</b> is seeking a TS/SCI cleared full-time <b>Data Access Cell Specialist </b>in Washington, DC!</div>
<div></div><div><b>Location</b>: Washington, DC</div>
<div></div><div><b>Schedule</b>: Day/M-F</div>
<div></div><div><b>Anticipated Salary Range</b>: hourly</div>
<div></div><div>Syntelligent is seeking a candidate to support our federal client&rsquo;s mission to accelerate discovery and delivery of identity and network-based intelligence to counter national security threat actors by applying experience relevant in an intelligence domain and applies the knowledge to the development of policies, plans, strategies; assists in implementing such functions; and monitors and evaluates progress and outcomes of these actions. The appropriate candidate is required to have strong cyber security skills.</div>
<div></div><div><b>Responsibilities</b>:</div>
<div></div><div><div><b>Duties will include:</b></div>
<ul><li>Work with customer to get PKI for CLAN Access for classified network</li>
<li>Work with customers to get B-LAN - Secret Tokens and access for secret network</li>
<li>Work to assist customer in troubleshooting access issues and unlock accounts and password resets</li>
<li>Establishes, satisfies, and applies security and/or information assurance protocols based upon user, policy, regulatory, and resource factors. Identifies, reports, and resolves security violations.</li>
<li>Provides reports for metrics achieved to the customer</li>
<li>Provides guidance to customers on use of system</li>
<li>Develop monthly and weekly reports</li>
</ul><div><b>Required skills:</b></div>
<ul><li>Problem-Solving</li>
<li>Technical Aptitude</li>
<li>Knowledge and understanding of Cyber Security</li>
<li>Knowledge of Security Across Various Platforms</li>
<li>Minimum Four years of relevant professional experience</li>
<li>Bachelor&rsquo;s degree in Science, Technology, Engineering, Mathematics (STEM), <b>OR</b> related four-year STEM degree</li>
</ul><div><b>Clearance:</b> TS/SCI</div>
<div></div><div><b>Mental Requirements: </b>Must be able to multi-task and rapidly change priorities with limited notice.
</div>
<div><br>
<b>Physical Requirements:</b> Must be able to sit/stand at a desk for long-periods and must be able to lift 20 pounds occasionally.</div>
<div></div><div><div><b>Online applications, please.</b></div>
<div><br>
When we review candidates' information, we are looking for the best matches for the position based on the qualifications listed in the job posting. If your skills and experience appear to match an open position, a recruitment services professional or a hiring manager may contact you.<br>
<br>
<b>Syntelligent</b><b> Analytic Solutions, LLC</b> is an Equal Employment Opportunity employer. It is the policy of Syntelligent to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy), national origin, age, disability and genetic information, protected veteran status and will not be discriminated against based on disability or any protected characteristic. Syntelligent&rsquo;s policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
</div><div><br>
If you need assistance or an accommodation in Syntelligent&rsquo;s online application process, please contact our Human Resources Office at 540-736-4570, Extension #505.</div></div></div></div>

Data Access Cell Specialist

Police and Fire Federal Credit Union

<div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><b><i>****EXCELLENT MEDICAL, DENTAL, VISION BENEFITS: 75% to 90% of premiums covered by PFFCU*****
</i></b><p><b><i>****401K &ndash; PFFCU contributes automatic 6% regardless of employee contribution after 1 year*****
</i></b></p><p><b>Location: </b>5901 Route 42 South, Washington Township, NJ 08012
</p><p><i>********Great benefits, paid time off, and more! Become a part of the team today!******
 </i></p><div><div><div><div><div><div><div><div><div><div><div><b><i>Are you looking for a career with professional growth opportunities?
</i></b><p><b><i>Do you have a passion for helping others?
</i></b></p><p><b><i>Do you enjoy setting goals and reaching them?
</i></b></p><p>If you answered <b><i>YES </i></b>to any of the above questions, we are looking for you!
</p><p><b>Principal Mission<br>
</b></p><p></p><p>Member Service Specialist I (MSS I) is the entry level branch role. Responsible for providing superior member service in branch and ensuring new and existing member relationships are developed by using product knowledge in conjunction with execution of our Total Member Connect (TMC) process to support the Credit Union&rsquo;s growth goals. Support PFFCU growth goals by engaging with members using Total Member Connect (TMC) and product knowledge to uncover products and services to benefit the financial well-being of our members and while maintaining a high level of integrity and operational efficiency.<br>
</p><p></p><p>All PFFCU staff members are responsible to promote the corporate values of member service, teamwork, commitment, performance and professional competency.<br>
</p><p></p><p><b>Major Responsibilities<br>
</b></p><p></p><ul><li>Adheres to PFFCU Commitment to our Members and leads by example at all times.
</li><li>Deliver superior member service by treating members with respect consistently providing friendly and professional service.
</li><li>Responsible for all aspects of the branch, including but not limited to completing membership applications, loan applications, resolving account issues and performing cash-related responsibilities on the window, desk or ITM.
</li><li>Ensures member information is secured and protected.
</li><li>Cross sell Credit Union products through meaningful conversations to uncover member needs for products and services using the 5 Step TMC process.
</li><li>Effectively uses resources to handle member inquiries and concerns efficiently and to completion.
</li><li>Demonstrates flexibility to help ensure the branch properly staffed.
</li><li>Works to make a good first impression on members that reflects well on PFFCU.
</li>Assists in activities based on needs of the branch at the ITMs, Service Window, or Sales Desk.<br>
<li>
</li></ul><p></p><p><b>Additional Responsibilities
</b></p><ul><li>Focus on quality, producing work that is thorough and completed with minimal errors.
</li><li>Assists management with Dual Control processes as needed.
</li><li>Reach successful or better production as defined in the Retail Performance Standards having quality conversations with members to deepen relationships using the TMC process.
</li><li>Maintains a neat and organized workspace.
</li></ul>Presents a professional image in dress, demeanor and speaking voice in all interactions with members, co-workers and supervisors.<br>
<ul><li>
</li></ul><p></p><p><b>Qualifications:<br>
</b></p><p></p><ul><li>High School Diploma/GED
</li><li>Preferred 1 year of Customer Service with Sales/Production goals.
</li><li>Strong verbal and written communication skills
</li><li>Solid problem-solving skills
</li><li>Exceptional Member Service skills
</li><li>Strong organizational skills
</li><li>Ability to remain professional and composed under pressure
</li><li>Embraces technology
</li>Proficient with Computers and working in Various Software systems simultaneously, including but not limited to Word, Excel, Outlook, Jack Henry Symitar/Episys, Meridian Link, etc.<br>
<li>
 </li></ul><p></p><p><b>Physical Requirements:
</b></p><ul><li>Prolonged periods of standing and walking (4+ hours) while working on a computer assisting members at ITMs or Window.
</li><li>Prolonged periods sitting at a desk and working on a computer.
</li>Must be able to lift up to 15 pounds at times.<br>
<li>
</li></ul><p></p><br>
<p>PFFCU is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. PFFCU complies with Philadelphia&rsquo;s Fair Chance Hiring Law;'
 </p><div>#PFFCUBSR</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div>

Member Service Specialist I

CVS Health

<div><p>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.</p><p></p><p><b>
Position Summary
</b><br>
Aetna Mental Well-being is reimagining how mental health is delivered with a unified, tech-enabled approach for our best-in-class Employee Assistance Program (EAP), Resources for Living. The Care Partner plays a vital role in Aetna Mental Wellbeing&rsquo;s commitment to delivering timely, high-quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live chat, or phone.
</p><p>We are seeking candidates who share our passion for delivering industry-leading mental health services to people nationwide. We offer real-time support and connect members to vital resources including behavioral health benefits and employer resources. You'll offer crucial frontline support, identifying warning signs, de-escalating situations, and referring members to their benefits as well as our team of clinicians. Ideal for those with strong interpersonal skills, a passion for mental wellness advocacy, and comfort with digital platforms in a fast-paced, emotionally sensitive setting.</p><p></p><p><b>
Position Overview:</b></p><ul><li><p><b>
Sunday-Thursday 10:00am-6:30pm EST.
</b></p></li><li><p>Fully remote role - work anywhere in the U.S.</p></li><li><p>
Call center is a 24/7 operation.</p></li><li><p>
Holiday work is expected.</p></li><li><p>
Schedules may be adjusted based on business need.</p></li></ul><p><b><br>
Key Responsibilities:</b></p><ul><li><p>
Respond to incoming calls from individuals seeking emotional support or mental health resources; may expand to message and video chats in the future.</p></li><li><p>
Create a safe and supportive environment for members by ensuring privacy and maintaining a calm, empathetic presence.</p></li><li><p>
Assess/Identify clinical risk and transfer member for clinical support.</p></li><li><p>
Help members navigate through employee assistance program and behavioral health benefits, internal and external resources, and connect to appropriate providers.</p></li><li><p>
Document all interactions in real-time using secure systems, in compliance with HIPAA and internal policies.</p></li><li><p>
Take direction to execute techniques, processes, and responsibilities.</p></li><li><p>
Determine purpose of call by actively listening and interacting with callers, triages call in a in a professional and timely manner.</p></li><li><p>
Assess client&rsquo;s needs; researches and articulately communicates information regarding pertinent EAP/Worklife services and resources.</p></li><li><p>
Use screening tools to identify where urgent clinical intervention is needed, and transfers calls appropriately, including members in crisis and at risk.</p></li><li><p>
Perform appropriate research in internal databases and online to identify potential providers and resources.</p></li><li><p>
Enter member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally.</p></li><li><p>
Communicate effectively with all internal stakeholders.</p></li><li><p>
Utilize relevant Aetna databases to research and identify validated, appropriate member resources.</p></li><li><p>
In the appropriate EAP system, maintaining an inventory of materials.</p></li><li><p>
Provide miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned.</p></li><li><p>
Compliance with Policies and Regulatory Standards</p></li><li><p>
Protect the confidentiality of member information and adheres to enterprise policies, and EAP and Worklife policies and procedures.</p></li><li><p>
Maintain accurate and complete internal documentation of required information that meets risk management and regulatory requirements.</p></li><li><p>
Proactively listens to members and anticipates their needs, taking full ownership of each member interaction.</p></li><li><p>
Address inquires and resolve issues as a &quot;single-point-of contact&quot; based on phone calls, digital and written correspondence.</p></li><li><p>
Provide customized interaction based on customer preference and individualized needs.</p></li><li><p>
Resolve complex issues without or with limited management intervention.</p></li><li><p>
Administer structured pre-screening assessment based on triggers to assure urgent needs are directed appropriately.</p></li><li><p>
Identify triggers for additional resources and support connections to such responses.</p></li><li><p>
Assess for social determinants/needs and offers and connects members with viable resources to address those needs.</p></li></ul><p></p><p><b>
Workspace Requirements:</b></p><ul><li><p>
Position is fully remote/WAH.</p></li><li><p>
Must have a separate workspace, free from distraction, in a room with a door that closes, to maintain member privacy.</p></li><li><p>
Sitting in front of the computer with double monitors and a headset on</p></li><li><p>
Multitasking, often while speaking with our members.</p></li><li><p>
Typing/documenting.</p></li><li><p>
Utilizing intranet and other tools to assist with call handling, often in the moment.</p></li><li><p>
Utilizing chats/IM during or in between calls for support.</p></li><li><p>
Reading emails to stay up-to-date on important plan sponsor information, process changes, department information.</p></li><li><p>
Must have reliable internet and need to be hardwired into internet modem (wifi not supported).</p></li><li><p>
Internet speed - Home Internet Download Speed to be a minimum of 400mbps and Upload speed between 10-20mbps.</p></li><li><p>
Broadband or Fiber connection. Using DSL (satellite), Cellular internet (T-Mobile, Verizon, AT&amp;T Fixed Wireless, US Cellular to name a few) use cell towers or a satellite and not a direct cable to provide internet.</p></li><li><p>
Ensure provider sets up a 4 port modem. Employees use the 4th port for work internet.</p></li></ul><p></p><p><b>
Required Qualifications:</b></p><ul><li><p>
1-2 years of experience in a call center, help line, or customer support environment&mdash;especially involving virtual communication.</p></li><li><p>
1-2 years of experience in a social, psychological, or human service field providing client support.</p></li><li><p>
Technologically proficient, including basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.)</p></li><li><p>
Strong verbal communication, emotional intelligence, and active listening skills; ability to remain composed and supportive during emotionally intense or crisis situations.</p></li><li><p>
Able to troubleshoot basic issues related to call center platforms, which may include video and chat modalities.</p></li><li><p>
Maintain a private, professional, and distraction-free workspace, be camera ready and supported by a reliable wired broadband or fiber internet connection (minimum 400 Mbps download, 10&ndash;20 Mbps upload; DSL and cellular not permitted).</p></li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li><p>
Experience using multiple systems and screens, call platforms, video and chat platforms (e.g.Five9, Microsoft Teams, or proprietary systems) in member-facing roles.</p></li><li><p>
Experience working with the Behavioral Health population.</p></li><li><p>
Bilingual or multilingual skills.</p></li><li><p>
Bachelor&rsquo;s degree in psychology, social work, or related field.</p></li></ul><p><b><br>
Education:</b></p><ul><li><p>
High school diploma or GED.</p></li></ul><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$18.50 - $42.35<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
We anticipate the application window for this opening will close on: 03/06/2026<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Care Partner - Employee Assistance Program (Sunday-Thursday 10:00am-6:30pm EST)

<div><p>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.</p><p></p><p><b>
Position Summary
</b><br>
Aetna Mental Well-being is reimagining how mental health is delivered with a unified, tech-enabled approach for our best-in-class Employee Assistance Program (EAP), Resources for Living. The Care Partner plays a vital role in Aetna Mental Wellbeing&rsquo;s commitment to delivering timely, high-quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live chat, or phone.
</p><p>We are seeking candidates who share our passion for delivering industry-leading mental health services to people nationwide. We offer real-time support and connect members to vital resources including behavioral health benefits and employer resources. You'll offer crucial frontline support, identifying warning signs, de-escalating situations, and referring members to their benefits as well as our team of clinicians. Ideal for those with strong interpersonal skills, a passion for mental wellness advocacy, and comfort with digital platforms in a fast-paced, emotionally sensitive setting.</p><p></p><p><b>
Position Overview:</b></p><ul><li><p><b>
Monday-Friday 8:00am-4:30pm EST.</b></p></li><li><p>
Fully remote role - work anywhere in the U.S.</p></li><li><p>
Call center is a 24/7 operation.</p></li><li><p>
Holiday work is expected.</p></li><li><p>
Schedules may be adjusted based on business need.</p></li></ul><p><b><br>
Key Responsibilities:</b></p><ul><li><p>
Respond to incoming calls from individuals seeking emotional support or mental health resources; may expand to message and video chats in the future.</p></li><li><p>
Create a safe and supportive environment for members by ensuring privacy and maintaining a calm, empathetic presence.</p></li><li><p>
Assess/Identify clinical risk and transfer member for clinical support.</p></li><li><p>
Help members navigate through employee assistance program and behavioral health benefits, internal and external resources, and connect to appropriate providers.</p></li><li><p>
Document all interactions in real-time using secure systems, in compliance with HIPAA and internal policies.</p></li><li><p>
Take direction to execute techniques, processes, and responsibilities.</p></li><li><p>
Determine purpose of call by actively listening and interacting with callers, triages call in a in a professional and timely manner.</p></li><li><p>
Assess client&rsquo;s needs; researches and articulately communicates information regarding pertinent EAP/Worklife services and resources.</p></li><li><p>
Use screening tools to identify where urgent clinical intervention is needed, and transfers calls appropriately, including members in crisis and at risk.</p></li><li><p>
Perform appropriate research in internal databases and online to identify potential providers and resources.</p></li><li><p>
Enter member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally.</p></li><li><p>
Communicate effectively with all internal stakeholders.</p></li><li><p>
Utilize relevant Aetna databases to research and identify validated, appropriate member resources.</p></li><li><p>
In the appropriate EAP system, maintaining an inventory of materials.</p></li><li><p>
Provide miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned.</p></li><li><p>
Compliance with Policies and Regulatory Standards</p></li><li><p>
Protect the confidentiality of member information and adheres to enterprise policies, and EAP and Worklife policies and procedures.</p></li><li><p>
Maintain accurate and complete internal documentation of required information that meets risk management and regulatory requirements.</p></li><li><p>
Proactively listens to members and anticipates their needs, taking full ownership of each member interaction.</p></li><li><p>
Address inquires and resolve issues as a &quot;single-point-of contact&quot; based on phone calls, digital and written correspondence.</p></li><li><p>
Provide customized interaction based on customer preference and individualized needs.</p></li><li><p>
Resolve complex issues without or with limited management intervention.</p></li><li><p>
Administer structured pre-screening assessment based on triggers to assure urgent needs are directed appropriately.</p></li><li><p>
Identify triggers for additional resources and support connections to such responses.</p></li><li><p>
Assess for social determinants/needs and offers and connects members with viable resources to address those needs.</p></li></ul><p></p><p><b>
Workspace Requirements:</b></p><ul><li><p>
Position is fully remote/WAH.</p></li><li><p>
Must have a separate workspace, free from distraction, in a room with a door that closes, to maintain member privacy.</p></li><li><p>
Sitting in front of the computer with double monitors and a headset on</p></li><li><p>
Multitasking, often while speaking with our members.</p></li><li><p>
Typing/documenting.</p></li><li><p>
Utilizing intranet and other tools to assist with call handling, often in the moment.</p></li><li><p>
Utilizing chats/IM during or in between calls for support.</p></li><li><p>
Reading emails to stay up-to-date on important plan sponsor information, process changes, department information.</p></li><li><p>
Must have reliable internet and need to be hardwired into internet modem (wifi not supported).</p></li><li><p>
Internet speed - Home Internet Download Speed to be a minimum of 400mbps and Upload speed between 10-20mbps.</p></li><li><p>
Broadband or Fiber connection. Using DSL (satellite), Cellular internet (T-Mobile, Verizon, AT&amp;T Fixed Wireless, US Cellular to name a few) use cell towers or a satellite and not a direct cable to provide internet.</p></li><li><p>
Ensure provider sets up a 4 port modem. Employees use the 4th port for work internet.</p></li></ul><p></p><p><b>
Required Qualifications:</b></p><ul><li><p>
1-2 years of experience in a call center, help line, or customer support environment&mdash;especially involving virtual communication.</p></li><li><p>
1-2 years of experience in a social, psychological, or human service field providing client support.</p></li><li><p>
Technologically proficient, including basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.)</p></li><li><p>
Strong verbal communication, emotional intelligence, and active listening skills; ability to remain composed and supportive during emotionally intense or crisis situations.</p></li><li><p>
Able to troubleshoot basic issues related to call center platforms, which may include video and chat modalities.</p></li><li><p>
Maintain a private, professional, and distraction-free workspace, be camera ready and supported by a reliable wired broadband or fiber internet connection (minimum 400 Mbps download, 10&ndash;20 Mbps upload; DSL and cellular not permitted).</p></li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li><p>
Experience using multiple systems and screens, call platforms, video and chat platforms (e.g.Five9, Microsoft Teams, or proprietary systems) in member-facing roles.</p></li><li><p>
Experience working with the Behavioral Health population.</p></li><li><p>
Bilingual or multilingual skills.</p></li><li><p>
Bachelor&rsquo;s degree in psychology, social work, or related field.</p></li></ul><p><b><br>
Education:</b></p><ul><li><p>
High school diploma or GED.</p></li></ul><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$18.50 - $42.35<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
We anticipate the application window for this opening will close on: 03/06/2026<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

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