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customer support representative (csr) Jobs in Islamabad

customer support representative (csr)

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csr officer

Think Higher Consultants

Job SummaryWe are looking for a motivated and customer-focused CSR Officer to join our team. The ideal candidate will be responsible for handling client coordination, maintaining records, and ensuring smooth communication throughout the service process. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.This is a full-time, office-based position located at Giga Mall, DHA Phase II, Islamabad.Key Responsibilities<ul><li>Communicate with clients to gather required information and ensure timely follow-ups.</li><li>Review submitted documents and records for completeness and accuracy.</li><li>Maintain and update customer information in internal systems and databases.</li><li>Coordinate with internal departments and external entities regarding ongoing cases and processes.</li><li>Schedule appointments, meetings, and related activities as required.</li><li>Provide regular updates and support to clients regarding their case or application status.</li><li>Ensure all records and confidential information are maintained in an organized and secure manner.</li><li>Handle customer queries professionally through calls, emails, and messages.</li><li>Assist management with reporting, administrative coordination, and daily operational tasks.</li><li>Stay informed about company procedures, compliance standards, and service updates.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li><li>3&ndash;4 years of experience in customer service, coordination, administration, or client handling roles.</li><li>Strong communication and interpersonal skills.</li><li>Good command of MS Office and online management systems.</li><li>Ability to manage multiple tasks and meet deadlines effectively.</li><li>Strong attention to detail and problem-solving abilities.</li><li>Ability to work independently and within a team environment.</li></ul>Work Location: In person

CSR Officer

People Junction

CSR ( 1 -2 Years experience)US Timings Job description:Role Overview<ul><li>Provide excellent customer service by answering inbound calls and responding to customer inquiries and concerns via email, chat, or social media.</li><li>Identify and escalate priority issues and provide timely resolutions to customer complaints and technical problems.</li><li>Build rapport and establish positive relationships with customers by actively listening to their needs and offering relevant solutions or recommendations.</li><li>Accurately document customer interactions and maintain up-to-date customer information in the CRM system.</li><li>Collaborate with cross-functional teams to ensure a smooth customer experience and contribute to process improvement initiatives.</li><li>Meet or exceed individual and team performance metrics, including call handle time, first call resolution, customer satisfaction, and quality assurance scores.</li><li>Continuously develop product knowledge and stay up-to-date with industry trends and best practices.</li><li>Adhere to company policies and procedures, including privacy and security protocols, and comply with regulatory requirements and standards.</li><li>Work in a fast-paced, dynamic environment and maintain a positive attitude and professional demeanor at all times.</li><li>Comfortable working onsite in US time zone</li></ul>Competitive Salary: A competitive compensation package based on experience and skills. Growth Opportunities: Opportunities for professional growth and development. Work Environment: A collaborative and inclusive work environment.Job Type: Full-timePay: Rs60,000.00 - Rs110,000.00 per monthApplication Question(s):<ul><li>The position is Onsite and timings are US Timings . Would you be willing for it?</li><li>Please share your resume at hiring form link: https://tinyurl.com/CSRTTHire</li></ul>Experience:<ul><li>CSR: 1 year (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Customer Support Representative (CSR)

Velocity pvt. ltd

RoleVerify and qualify U.S. real estate leads over the phone by following structured scripts, addressing customer objections, and accurately logging interactions in the CRM system during night shift.Requirements<ul><li>At least 1 year of experience on a US campaign (mandatory)</li><li>Excellent spoken English &mdash; clear, confident, and professional</li><li>Comfortable working night shifts</li><li>Familiar with CRM tools and call center workflows</li><li>Real estate campaign experience is a plus</li></ul>Pay: Rs60,000.00 per monthApplication Question(s):<ul><li>Will you be able to work in the night shift?</li><li>Do you have prior experience working as a CSR?</li></ul>Work Location: In person

Customer Sales Representative

Alestra Solutions

Job description Alestra Solutions is looking for Customer Success Representative.Job description: The ideal candidate should be able to effectively communicate with people and proactively solving issues. As a CSR you will be responsible for converting customers into passionate evangelists.Location: Gulberg Greens, Islamabad- Onsite Salary: Open and Negotiable Timings: Rotational Apply or refer at hr@alestrasol.comResponsibilities &middot; Communicate with customers via phone, email and chat &middot; Provide knowledgeable answers to questions about product, pricing and availability &middot; Work with internal departments to meet customer's needs &middot; Data entry in various platformsQualifications &middot; At least 2 - 3 years of relevant work experience &middot; Excellent chat etiquette and excellent verbal, written, and interpersonal skills &middot; Ability to multi-task, organize, and prioritize workBenefits &middot; Share Percentage &middot; Annual Increment &middot; Recreational Activities &middot; Flexible CultureJob Type: Full-timeAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Support: 1 year (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Customer Success Representative

Wurfel-IT (Pvt) Ltd.

Job Summary: The Customer Sales Representative (CSR) is responsible for managing inbound and outbound customer interactions, driving sales, and delivering high-quality service. The role requires strong communication skills, a sales-driven approach, and the ability to perform in a fast-paced, target-oriented call center environment.Key Responsibilities:<ul><li>Handle high-volume inbound and outbound calls in a professional manner</li><li>Identify customer needs and recommend suitable products/services</li><li>Achieve daily, weekly, and monthly sales and conversion targets on Home improvement campaign.</li><li>Provide accurate information and resolve customer inquiries efficiently</li><li>Handle objections effectively and close sales</li><li>Maintain detailed records of customer interactions in CRM systems</li><li>Follow call scripts, SOPs, and quality assurance standards</li><li>Ensure high customer satisfaction and adherence to KPIs</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of call center experience (mandatory)</li><li>Excellent English communication skills with a clear and neutral accent</li><li>Strong sales, negotiation, and objection-handling skills</li><li>Proven ability to meet or exceed sales targets</li><li>Ability to work in a target-driven and fast-paced environment</li><li>Strong problem-solving and interpersonal skills</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Sales Verifier

Bioniks.org

Position SummaryWill be responsible for developing, executing, and optimizing fundraising strategies to achieve revenue targets, expand donor networks, and strengthen long-term donor relationships. campaigns, and team leadership.Key Responsibilities1:Develop and implement comprehensive fundraising strategies to achieve annual targets.2:Launch and manage multi-channel fundraising campaigns including digital fundraising, corporate appeals, and community-based initiatives.3:Drive innovative fundraising approaches such as virtual events, peer-to-peer fundraising, kiosks, and corporate drives.4:Identify, profile, and engage potential high-value donors, corporate partners, and foundations.5:Maintain strong relationships with existing donors through timely communication, stewardship, and personalized engagement.6:Develop customized proposals, sponsorship packages, and partnership presentations.7:Serve as the point of contact for key corporate accounts, ensuring fulfillment of sponsorship deliverables and long-term collaboration.8:Plan, execute, and monitor fundraising events, donor gatherings, and awareness campaigns.9:Increase brand visibility through fundraising events and community outreach.10:Collaborate with marketing teams to develop impactful fundraising materials, success stories, and donor communication content.11:Support digital fundraising initiatives through email marketing, social media engagement, and online giving campaigns.12:Maintain accurate donor records, profiling data, and fundraising analytics.13:Ensure compliance with organizational policies and financial documentation standards.Qualifications &amp; ExperienceBachelor&rsquo;s degree in Commerce, Marketing, Business Administration, or related field.Minimum 1-2 years of professional experience in fundraising, donor relations, corporate partnerships, or NGO resource development.Demonstrated success in achieving fundraising targets and securing major sponsorships.Strong understanding of Pakistan&rsquo;s philanthropic landscape, CSR trends, and donor behavior.Skills &amp; CompetenciesExceptional interpersonal and relationship-building skills.Strong communication, presentation, and negotiation abilities.Strategic thinker with creativity in developing fundraising opportunities.Proficiency in donor management systems, digital marketing concepts, and reporting tools.Excellent organizational and time management skills.Team leadership and volunteer coordination experience.Benefits:MedicalPFBonusPay: Up to Rs75,000.00 per monthWork Location: In person

Senior Officer-Fundraising Partnerships

Eposmatic (Pvt) Ltd

Job Opening: Accounts Officer Location: Islamabad Salary: PKR 45,000 &ndash; 60,000 (based on experience) Working Days: Monday to Friday Timings: 10:00 AM &ndash; 6:00 PMWe are looking for a dedicated and detail-oriented Accounts Officer to join our team in Islamabad. The ideal candidate should have a solid understanding of accounting principles, be well-organized, and capable of handling day-to-day financial operations efficiently.Key Responsibilities:<ul><li>Maintain accurate financial records, ledgers, and vouchers</li><li>Handle daily accounting entries, bank reconciliations, and cash management</li><li>Assist in preparation of monthly and annual financial reports</li><li>Support invoices, and compliance requirements</li><li>Coordinate with internal departments for financial documentation</li><li>Ensure accuracy and compliance with company accounting policies</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or related field</li><li>1&ndash;2 years of relevant experience preferred</li><li>Basic knowledge of accounting software (e.g., QuickBooks, Excel, Zoho, etc.)</li><li>Strong attention to detail and numerical accuracy</li><li>Good communication and organizational skills</li></ul>If you meet the above criteria and are eager to grow your career in accounting, we encourage you to apply.To Apply: Send your updated CV to hr@eposmatic.com with the subject line &ldquo;Accounts Officer &ndash; Islamabad&rdquo;Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Accountant Officer

Explore 34+ Csr officer in Islamabad this May. Find roles across top companies and apply now to boost your career.