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customer care advisor fluent english speaker

Nextcare

<div>
 
 What You Do
 
 
 
 Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.
 
 
 
 Your
 
 Key Responsibilities
 
 
 
 
 <ul>
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 Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retentio
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 Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
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 Implement AI tools to adhere to the department's service standards
 </li>
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 Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
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 Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
 </li>
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 Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
 </li>
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 Utilize conversational AI systems to efficiently respond to queries regarding cover, claims, hospitalizations, and complaints, ensuring swift and accurate communication.
 
 
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 </ul>
 
 What You Bring
 
 
 
 <ul>
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 Medical brackground is a plus.
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 Experience in a customer facing role is a must.
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 Previous experience in Call Centre environment would be beneficial.
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 Experience working in pressurized environment with tight deadlines.
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 Strong Knowledge of Microsoft Office (Excel, Word)
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 Applicants must be flexible to work within our rotating shift patterns.
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 High level of fluency in English is a must.
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 Must be fully flexible to work rotating shift patterns including shift work, nights, and weekends.
 
 
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 </ul>
 At Allianz Partners, Artificial Intelligence (AI) is transforming service delivery and innovation. By leveraging Business Intelligence and Data Analytics, we enhance strategic decision-making and customer experiences. Our commitment to Ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while Emerging Technologies and Generative AI drive industry leadership and new opportunities. With robust Information Security Management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities.
 
 
 At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.
 
 
 
 What We Offer
 
 
 
 Our employees play an integral part of our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being part of their journey. We are there to empower you and your professional and personal goals and for that reason here are some of our benefits:
 
 
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 Dynamic and Multinational working environment
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 Trainings and programs dedicated to Learning and Development (e.g. free accesss to LinkedIn Learning)
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 A wide range of employee benefits such as performance bonus, health insurance.
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 Open company culture, flexibility of working hours, giving you a hybrid working environment.
 
 
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 </ul>
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
 
 
 Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
 
 
 We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
 
 
 We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 Great to have you on board. Let's care for tomorrow.
</div>

Customer Care Advisor - Fluent English Speaker

Talent 360 ME

<div>
 
 Job Description
 
 
 
 
 We&rsquo;re Hiring! | HR generalist &ndash; Cardoo
 
 
 
 
 2&ndash;3 years of HR experience / personal - payroll - recruitment
 
 
 Fluent English speaker is a mast
 
 
 New Cairo
 
 
 
 Join our growing team at Cardoo if you have 2&mdash;3 years of experience in Recruitment Personnel and Pay roll.
 
 
 
 Requirements
 
 
 
 
 2&ndash;3 years of HR experience
 
 
 Recruitment - Personnel and pay roll experience
 
 
 Related degree in HR labor law knowledge
 
 
 Excellent command of English
 
 
 
 
 Description
 
 
 
 
 Full time on site /New Cairo
 
 
 Medical &amp; Social Insurance
 
 
 Continuous Learning Opportunities
 
 
 Hours: 9&ndash;5 or 10&ndash;6
 
 
 
 Days Off: Friday &amp; Saturday
 
 
 
 Qualifications
 
 
 
 Experience with HR administrative processes, such as maintaining employee records and managing documentation
 
 
 Strong communication, organizational, and problem-solving skills
 
 
 Understanding of labor laws, compliance, and HR policies
 
 
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field
 
 
 Proficiency in HR systems and software tools
 
 
 Ability to work collaboratively and adapt to a dynamic work environment.
</div>

Human Resources Generalist ( Cardoo )

Concentrix

<div>
 
 Job Description
 
 
 
 
 
 Do you have a passion for fashion, gadgets, or home goods? Do you thrive on making customers happy and exceeding expectations? Then join our vibrant team at Concentrix and become the hero behind every smile!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 
 
 
 
 
 
 Qualifications
 
 :
 
 <ul>
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 Fluent in English (B2 - C1).
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 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
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 Ability to multi-task, organize, and prioritize work.
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 Flexible with rotational shifts including night and overnight shifts.
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 Ready to start
 
 immediately
 
 .
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 </ul>
 
 
 
 
 
 Benefits:
 
 
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 Attractive salary packages.
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 Social &amp; medical insurance.
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 Transportation provided (Door to door for ladies through night and overnight shifts)
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 Paid training
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 Opportunity to get promoted after 6 months.
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 </ul>
</div>

Retail Specialist

Henkel

<div>
 
 About this Position
 
 This position is part of the Global Business Solution (GBS+), IT Department.
 
 
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 Completing GRC (governance risk and controls) templates by gathering and accurately documenting information from vendor reports and other sources.
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 Reviewing and updating compliance documentation to ensure alignment with company policies and regulatory requirements.
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 Develops and manages adaptation into Henkel needs and standards Aligns with provider and partners capabilities and offerings
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 Supports technology strategy development
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 Establishing and managing annual service agreements with application owners, defining the scope and deliverables for GRC (governance risk and controls) support.
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 Contributing to the development of process improvements for more efficient documentation and compliance tracking.
 
 
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 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
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 0 to 2 years of experience in relevant field
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 Bachelor's of engineering, Computer Science, Information Technology or any relevant field.
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 Preferable any development background, Programming skills, Software development knowledge
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 Fluent English speaker with good communication skills
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 Proficient user of Microsoft Office application
 
 
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 Some perks of joining Henkel
 
 
 
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 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
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 Diverse national and international growth opportunities
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 Global wellbeing standards with health and preventive care programs
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 Gender-neutral parental leave for a minimum of 8 weeks
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 Employee Share Plan with voluntary investment and Henkel matching shares
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 Comprehensive Health Insurance for employee + dependents
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 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
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 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Junior Technical Product Owner

Bayantech

<div>
 
 Responsibilities
 
 
 
 <ul>
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 Serve as the lead point of contact for all customer account management matters
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 Build and maintain strong, long-lasting client relationships
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 Negotiate contracts and close agreements to maximize profits
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 Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
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 Ensure the timely and successful delivery of our solutions according to customer needs and objectives
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 Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
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 Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
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 Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
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 Prepare reports on account status
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 Collaborate with sales team to identify and grow opportunities within territory
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 Assist with challenging client requests or issue escalations as needed
 
 
 
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 </ul>
 
 Requirements And Skills
 
 
 
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 2-4 years of experience in the translation/localization industry
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 BA/BS degree in Business Administration, Sales or relevant field
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 Fluent English spoken and written.
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 Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
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 Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
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 Experience delivering client-focused solutions to customer needs
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 Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
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 Excellent listening, negotiation and presentation abilities
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 Strong verbal and written communication skill
 
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 </ul>
</div>

Localization Account Manager

Procore Technologies

<div>
 
 Job Ad
 
 
 
 We&rsquo;re looking for a
 
 Customer Support Representative
 
 to join Procore&rsquo;s Customer Support department. In this role, you&rsquo;ll utilize your strong problem-solving and people skills to support a product that impacts how communities&rsquo; hospitals, homes, sports stadiums, and schools worldwide are built. You will help save our customers time and resources via first-contact resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform.
 
 
 As a
 
 Customer Support Representative
 
 , you&rsquo;ll partner with Subject Matter Experts and internal departments to resolve customer problems and manage cases to the point of resolution. Use your troubleshooting, communication, and multitasking skills to deliver a best-in-class customer experience across telephone, chat, and email channels.
 
 This is an exciting opportunity to join our first CSR team in Cairo, Egypt
 
 , offering a launching point for a career in Custom Solutions, Documentation, Enablement, and more.
 
 
 This position reports into the Senior Manager of Customer Support and will be based in our
 
 Cairo, Egypt office
 
 . We&rsquo;re looking for someone to join us immediately!
 
 
 
 What you&rsquo;ll do:
 
 
 
 <ul>
 <li>
 Deliver a best-in-class customer experience by managing inquiries via telephone, chat, and email to enable customers to achieve their goals.
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 Acquire and maintain a thorough understanding of Procore&rsquo;s business model, systems, and technologies to optimize customer usage of the software suite.
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 Troubleshoot technical issues, diagnose root causes, and research answers to questions using established resources.
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 Partner with internal departments to resolve complex customer problems and leverage collaboration skills to provide appropriate solutions.
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 Maintain productivity in a high-volume, fast-paced contact center environment while adhering to assigned schedules and performance metrics.
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 Document records and data security with consistent attention to detail and integrity.
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 Convey Procore&rsquo;s culture and values of Openness, Optimism, and Ownership in every interaction.
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 Seek proactive guidance from management and teammates to ensure continuous improvement and alignment.
 
 
 </li>
 </ul>
 
 What we&rsquo;re looking for:
 
 
 
 <ul>
 <li>
 1+ year of experience in a contact center or technical support environment, or 2+ years of related customer support experience.
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 Fluent English speaker with excellent written and oral communication skills (subject to verification via assessment).
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 Strong multitasking skills with the ability to self-manage workloads while providing extraordinary client experiences.
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 Critical thinking abilities to assess issues, provide proactive advice, and efficiently escalate cases when appropriate.
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 Reliable self-starter with excellent attendance, time management skills, and an eagerness to learn quickly.
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 Ability to communicate optimistically and professionally with clients, maintaining poise under pressure.
 </li>
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 Team player mentality with an open mind and the ability to work independently in a dynamic environment.
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 </ul>
</div>

Customer Support Representative - English

The Address Investments

<div>
 
 
 About US
 
 
 
 The Address Investments is a leading real estate company in Egypt and the Middle East. Our team of experts and consultants aims to help clients find their dream homes by offering a variety of developments tailored to suit their budgets. With exclusive focus on properties in Egypt and the Middle East, we are dedicated to helping turn real estate dreams and investments into a rewarding reality. At The Address Investments, we prioritize teamwork and aim to provide a trustworthy brand that sets the standard high in the healthy developing real estate market.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role as a Real Estate Sales Advisor located in New Cairo. The Real Estate Sales Advisor will be responsible for handling clients&rsquo; requests and responding to inquiries. They will provide complete information about the projects chosen by the client to the Real Estate Manager in order to manage the whole process between the client and the development agency and keep the client updated on the latest developments.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any field.
 </li>
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 Fresh graduates are welcome to apply 0-2 years of experience in the real estate sector.
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 Excellent communication skills.
 </li>
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 Ability to maintain a professional approach even in unexpected situations and maintain confidentiality.
 </li>
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 Ability to multitask with excellent time management skills.
 </li>
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 Ability to work in a team-oriented environment and willingness to learn new skills as needed.
 </li>
 <li>
 Very Good to Fluent English speakers
 </li>
 </ul>
</div>

Fresh Sales Real Estate (Paid Training Provided)

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