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customer service representative Jobs in Doha

customer service representative

senior customer service agent Jobs in Doha

senior customer service agent

customer care representative

Al Rayes Laundry & Dry Cleaning

<p>We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.</p><p><b>Customer Service Representative Responsibilities:</b></p><ul><li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Responding promptly to customer inquiries.</li><li>Communicating with customers through various channels.</li><li>Acknowledging and resolving customer complaints.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Processing orders, forms, applications, and requests.</li><li>Keeping records of customer interactions, transactions, comments, and complaints.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Managing a team of junior customer service representatives.</li><li>Ensure customer satisfaction and provide professional customer support.</li></ul><p><b>Customer Service Representative Requirements:</b></p><ul><li>High school diploma, general education degree, or equivalent.</li><li>Ability to stay calm when customers are stressed or upset.</li><li>Comfortable using computers.</li><li>Experience working with customer support.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: QAR2,500.00 per month</p>

Customer Service Representative (Female)

Element Materials Technology

<div>Overview:
<div>
Element has an opportunity for a <b>Customer Service Representative (CSR)</b>, primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.</div><div></div><div><br>
The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' testing business. The ideal candidate will be customer focused, action oriented, approachable and patience.</div><div></div><div><br>
This position will be based in Doha, Qatar.</div><br>
<div></div>
Responsibilities:
<ul><li>Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closing</li><li>
Proactively engage with customers using phone, email, web conferencing</li><li>
Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology</li><li>
Manage relationships with customers</li><li>
Focus on straightforward quotation enquiries for standard products &amp; services</li><li>
Gain pricing and lead time from standard price lists</li><li>
Work with departments to resolve complaints</li><li>
Process sales invoices, quoting and provide status report to clients</li><li>
When applicable handle requests for information (e.g. shipping / delivery dates)</li><li>
Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered</li><li>
Achieve sales goals by converting and penetrating accounts</li><li>
Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities</li><li>
Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook</li><li>
Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance</li></ul>
Skills / Qualifications:
<ul><li><div>3 years of customer service experience with quoting experience strongly preferred</div></li><li><div>
Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications</div></li><li><div>
Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization</div></li><li><div>
Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry.</div></li><li><div>
Ability to solve practical customer problems</div></li><li><div>
Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form</div></li><li><div>
A valid driver&rsquo;s license, with an acceptable driving record under Element&rsquo;s policy</div></li><li><div>
Experience in interpreting testing procedures and requirements desired</div></li><li><div>
Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)</div></li><li><div>
Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities</div></li><li><div>
Well-developed oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open upward and downward communication built on mutual respect</div></li><li><div>
Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions</div></li></ul><div></div><div><br>
#LI- AN1</div>
Company Overview:
<div>
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to &lsquo;Make tomorrow safer than today&rsquo;.</div><div></div><div><br>
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&amp;D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.</div><div></div><div><br>
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.</div><div></div><div><br>
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.</div>
Diversity Statement:
<div>
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming &ldquo;the world&rsquo;s most trusted testing partner&rdquo;.</div><div></div><div><br>
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.</div></div>

Customer Service Representative

ALI BIN ALI

<div>
 <br/>
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 <strong>
  Summary:
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 </strong>
 As a
 <strong>
  Customer Service Representative at the hypermarket
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 , you will be responsible for assisting customers with their inquiries, handling complaints, processing transactions, and providing exceptional service to ensure a positive shopping experience.
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  Job Responsibility:
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 - Greet customers and assist them with their inquiries or concerns
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 - Handle complaints and provide appropriate solutions in a timely manner
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 - Process transactions accurately and efficiently
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 - Maintain a clean and organized work area
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 - Stock shelves and assist in merchandising products
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 - Assisting the sales team to find the goods and products they are looking for.
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 - Assist in inventory management and restocking products
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 - Provide product information and advice to customers
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 - Collaborate with other team members to ensure customer satisfaction
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</div>


JOB HUB GLOBAL

<p>We are seeking a <b>Customer Relations Executive</b> for our client, a distinguished leader in the <b>automotive trade sector.</b> Known for their expertise in sourcing and delivering top-quality vehicles, this client has built a strong reputation for excellence, innovation, and a deep commitment to customer satisfaction.</p><p><b>Job Title: Customer Relations Executive (English &amp; Arabic Speaking)</b></p><p><b>Compensation: QAR 3,500 per month-All Inclusive</b></p><p><b>Working Days: 6 days a week (Saturday to Thursday)</b></p><p><b>Working Hours: 8 hours per day</b></p><p><b>Location: Barwa Commercial Avenue, Doha, Qatar</b></p><p><b>Contract Duration: 6 months (Extendable)</b></p><p><b>Job Summary:</b><br/>We are hiring a <b>Customer Relations Executive</b> for the automotive trade sector. Candidates must have a <b>strong background in using CRM software within a call center environment</b> and be <b>fluent in Arabic and English</b>. Experience in the automotive industry is highly preferred.</p><p><b>Key Responsibilities:</b></p><ul><li>Serve as the primary point of contact for customers, addressing inquiries and concerns professionally and promptly.</li><li>Utilize CRM software to manage customer interactions, maintain accurate records, and analyze customer data for improved service delivery.</li><li>Build and nurture long-term customer relationships to enhance satisfaction and loyalty.</li><li>Proactively identify and resolve customer issues by coordinating with relevant internal teams.</li><li>Support customer engagement initiatives such as promotions, events, and feedback activities to strengthen relationships.</li><li>Maintain comprehensive knowledge of products and services, providing accurate and helpful information to customers.</li><li>Monitor and analyze customer service KPIs, implementing strategies to meet and exceed performance targets.</li><li>Contribute to team development by staying updated on industry best practices and assisting in onboarding and training new staff.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field (preferred)</li><li>2&ndash;3 years&rsquo; experience in customer relations, <b>with strong CRM and call center background</b></li><li>Automotive industry experience is a plus</li><li>Fluent in <b>Arabic and English</b></li><li>Excellent communication, problem-solving, and interpersonal skills</li><li>Proficient in CRM tools and multitasking in a fast-paced environment</li><li>Customer-focused, professional, and team-oriented with strong integrity and accountability</li></ul><p><b>Please note that applicants should answer the pre-screening questions to be considered for this position.</b></p><p><i><b>THOSE WHO CAN JOIN IMMEDIATELY SHOULD APPLY. REGRETTABLY ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED</b></i></p><p><b>About Job Hub Global</b></p><p>At <b>Job Hub Global</b>, we believe that people are at the heart of every great organization. As a <b>premier HR consultancy</b>, we are passionate about helping businesses thrive by providing <b>bespoke recruitment</b>, <b>staff outsourcing</b>, <b>workforce solutions</b>, and <b>HR management consultancy</b> services that are tailored to meet your unique needs.</p><p>With a deep understanding of the evolving workplace, we are committed to connecting exceptional talent with exceptional companies. Our mission is to empower businesses with the right people, processes, and strategies to drive success. Whether you&rsquo;re looking to build a high-performing team, streamline your workforce, or navigate the complexities of HR management, <b>Job Hub Global</b> is here to partner with you every step of the way.</p><p>Together, we&rsquo;ll turn challenges into opportunities and dreams into achievements. Your success is our business.</p><p>Job Types: Full-time, Contract<br/>Contract length: 6 months</p><p>Pay: QAR3,500.00 per month</p><p>Application Question(s):</p><ul><li>How many years of working experience do you have as a Customer Relation Executive?</li><li>Do you have experience in a call center?</li><li>Do you have experience using any CRM software? If yes, please specify which platforms you have used?</li><li>Which languages do you speak?</li><li>Are you comfortable with the offered salary of QAR 3500 (full package)?</li><li>Are you available for a 6-month contract with the possibility of extension?</li><li>Do you provide an NOC (No Objection Certificate)?</li><li>Do you have a valid QID?</li><li>Are you available to begin immediately?</li></ul>

Customer Relationship Management Executive(CRM Executive)- Automotive Industry

WeR2

<p><b>Company Description</b></p><p>We are a ride-hailing company similar to Uber, we are looking to expand into Qatar</p><p><b>Role Description</b></p><p>This is a full-time, on-site role for a Customer Service Representative located in Doha, Qatar. The Customer Service Representative will handle customer inquiries, resolve issues, and ensure customer satisfaction through effective communication. Responsibilities include managing customer interactions via phone, email, or in-person, providing support, addressing concerns promptly, and delivering high-quality customer service to ensure a positive experience.</p><p><b>Qualifications</b></p><ul><li>Knowledge and experience in Customer Service, Customer Support, and ensuring Customer Experience</li><li>Effective skills in promoting Customer Satisfaction and handling inquiries efficiently</li><li>Strong communication skills and ability to handle customer concerns with professionalism</li><li>Problem-solving abilities and a focus on delivering excellent service</li><li>Team player with adaptability and the ability to work well under pressure</li><li>Proficiency in using customer service software and tools is an advantage</li><li>Fluency in multiple languages would be beneficial</li><li>Experience in a similar role and understanding of the local market in Qatar is preferred</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: Up to QAR3,000.00 per month</p>

Customer Care Specialist

<div>
 At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
 <br/>
 <br/>
 This Position reports to:
 <br/>
 <br/>
 Service Team Leader
 <br/>
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 <ul>
  <li>
   Your role and responsibilities
   <br/>
   <br/>
  </li>
 </ul>
 In this role, you will have the opportunity to Contributes to customer satisfaction by planning and executing service work as per customer order and expectation(s). Displays clear understanding of sense of urgency and care in their own area of responsibility.
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 <br/>
 The work model for the role is: onsite
 <br/>
 <br/>
 This role is contributing to the Electrification
 <strong>
  Division based in Qatar
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  <br/>
 </strong>
 You will be mainly accountable for:
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  <li>
   Ensures customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
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   Works with the customer (while on-site) to identify opportunities to improve the customer&rsquo;s operations and eliminate pain points
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   Utilizes the local practices to notify the account team about the opportunities.
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   Performs field service tasks, identifies technical issues, and performs analysis through remote or on-site activity in service categories and products for which they are certified to perform.
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   Utilizes all relevant tools.
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   Prepare material lists needed for service activity and ensure that all materials, parts, and equipment are available and of appropriate quality for service activities.
  </li>
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   Plans and executed work on a first-time right approach with customers, and ensures the job is done on time and as per quality standards.
  </li>
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   Identifies improvement needs and potential solutions for them in the ways of working.
  </li>
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   Troubleshoots equipment/process failures, requests proactive corrective actions, and makes recommendations to avoid such issues in the future.
  </li>
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   Prepare all documents and customer reports to be signed by the customer representative.
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   Qualifications for the role
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   5+years of experience as a field service engineer
  </li>
  <li>
   Strong knowledge of ABB products
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  <li>
   Technical experience in LV, MV Switchgear Pannels.
  </li>
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   Superior Knowledge of our clients in the market
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  <li>
   Fluency in English, both written and spoken.
  </li>
  <li>
   Excellent computer skills - MS Office, Outlook.
  </li>
  <li>
   Bachelor&rsquo;s degree in electrical engineering
  </li>
  <li>
   What&rsquo;s in it for you?
   <br/>
   <br/>
  </li>
 </ul>
 We empower you to take the lead, share bold ideas, and shape real outcomes. You&rsquo;ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn&rsquo;t just matter, it moves things forward
 <br/>
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 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 ABB offers a full range of benefits to help you thrive at work and beyond.
 <br/>
 <br/>
 Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what&rsquo;s next. Run What Runs the World.
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 <strong>
  EVP Hashtags
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  <br/>
 </strong>
 #ABBCareers
 <br/>
 <br/>
 #RunwithABB
 <br/>
 <br/>
 #Runwhatrunstheworld
 <br/>
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 We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
</div>


Service Engineer

Explore 1387+ Customer care representative in Doha this December. Find roles across top companies and apply now to boost your career.

1387 customer care representative jobs IN Doha

Customer Service Representative (Female)

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Relationship Management Executive(CRM Executive)- Automotive Industry

Customer Care Specialist

Service Engineer