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customer care specialist

Fast Fit

<div><div>We are Hiring..!!</div><div></div><div> 
Sales Specialist (Customer Care)</div><div></div><div> 
About Us:</div><div> 
Founded in 2019, Fast Fit EMS Fitness has rapidly grown to become a prominent name in the fitness industry. Our commitment to excellence and innovation has led to the expansion of 11 clubs in major cities across Saudi Arabia. We take pride in offering top-tier EMS training and fostering career growth opportunities for our employees.</div><div></div><div> 
Key Skills: 
</div><ul><li>
The ideal candidate is driven, persuasive, and motivated. 
</li><li>
To achieve sales targets while delivering excellent customer service. 
</li><li>
Handle customer requests through phone or email (Arabic and English). 
</li><li>
Excellent communication skills verbally and in writing. 
</li><li>
Work experience in Sales will be an added advantage. 
</li><li>
Strong phone contact handling skills and active listening. 
</li><li>
Ability to multitask, prioritize and manage time effectively. 
</li>
Contribute to a positive work environment by interacting politely and professionally. 
<li>
</li></ul><div>
At Fast Fit EMS Fitness, we believe in investing in the growth of our employees. we provide comprehensive internal training to equip you with the necessary skills and knowledge for success.</div><div></div><div> 
If you are excited about joining the beauty and fitness industry and eager to make a positive impact, we want to hear from you!</div><div></div><h3 class="jobSectionHeader"> 
Requirements</h3><ul><li>
1 Year experience 
</li><li>
A bachelor's degree is preferred. 
</li><li>
Dedicated and passionate about assisting customers. 
</li><li>
Handle customer requests through phone or email (Arabic and English). 
</li><li>
Excellent communication skills verbally and in writing. 
</li><li>
Work experience in Sales will be an added advantage. 
</li><li>
Ability to work in a fast-paced environment. 
</li><li>
Polished and professional demeanor.</li></ul><div></div><h3 class="jobSectionHeader"> 
Benefits</h3><div></div><div> 
<ul><li>
5 working days 
</li><li>
High commissions 
</li><li>
Competitive salaries, benefits, and incentives. 
</li><li>
Comprehensive health coverage. 
</li><li>
Exceptional work environment. 
</li><li>
Specialized training. 
</li><li>
Career growth opportunities. 
</li><li>
Opportunities on a global level. 
</li><li>
30 days of paid annual leave.</li></ul></div></div><div></div>

Customer Care - Sales Specialist

Gulf Union Al Ahlia

<div>
 
 
 Job Summary
 
 
 
 The Customer Experience Specialist will support the design, measurement, and improvement of customer journeys and service quality across all customer touchpoints. The role will analyze customer feedback and performance metrics, identify pain points, and drive corrective actions with internal stakeholders to enhance customer satisfaction and loyalty.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Monitor and analyze CX performance (NPS, CSAT, CES, complaints trends) and produce periodic reports.
 </li>
 <li>
 Manage Voice of Customer (VoC) inputs from all channels and translate insights into improvement actions.
 </li>
 <li>
 Support customer journey mapping, identify pain points, and recommend process and service enhancements.
 </li>
 <li>
 Coordinate complaint and escalation root-cause analysis and follow up on corrective and preventive actions.
 </li>
 <li>
 Partner with Operations, Claims, Underwriting, Sales, IT, and Digital teams to implement CX initiatives.
 </li>
 <li>
 Support service quality audits and ensure adherence to CX standards and service procedures.
 </li>
 <li>
 Contribute to customer communications, FAQs, and knowledge content to reduce repeat contacts.
 </li>
 <li>
 Track improvement plans, maintain action logs, and ensure timely closure with evidence.
 </li>
 <li>
 Support CX governance activities (workshops, minutes, action items, and status updates).
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Customer Experience, Industrial Engineering, or related field.
 </li>
 <li>
 2&ndash;5 years of relevant experience in Customer Experience, Service Quality, Customer Care, or Customer Success.
 </li>
 <li>
 Strong understanding of CX measurements and frameworks (NPS, CSAT, CES, VoC).
 </li>
 <li>
 Strong analytical and reporting skills; ability to convert data into actionable recommendations.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Proficiency in MS Office (Excel, PowerPoint); Power BI is a plus.
 </li>
 <li>
 Arabic fluency; English professional proficiency.
 </li>
 <li>
 Experience in insurance or regulated service industries is preferred.
 </li>
 </ul>
 
 
 
 
 
 Success Measures (KPIs)
 
 
 <ul>
 <li>
 Improvement in NPS/CSAT/CES within assigned scope.
 </li>
 <li>
 Reduction in repeated complaints and escalation recurrence.
 </li>
 <li>
 Closure rate and timeliness of CX action items.
 </li>
 <li>
 Quality and consistency of CX reporting and insights.
 </li>
 <li>
 Measurable improvement in key customer journey pain points.
 </li>
 </ul>
 
 
</div>

Customer Experience Specialist

CALO

<div><h4 class="jobSectionHeader">About Calo (more here)</h4>
Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.
Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals.
We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.<h4 class="jobSectionHeader">
Why This Role Matters</h4>
We're looking for a talented, enthusiastic and dedicated Customer Experience Specialist (Saudi National) to be the main point of contact for our customers in KSA. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes. You will report to and work closely with the Chief Business Officer.<h4 class="jobSectionHeader">
What You&rsquo;ll Do</h4><h5 class="jobSectionHeader">
Key Scopes &amp; Responsibilities</h5><h6 class="jobSectionHeader">
Act as the voice of the customer:</h6><ul><li>
Interviewing KSA Customers through phone calls, video calls and in person</li><li>
Coordinate for Customers Focus Group and act as the event coordinator for them</li><li>
Send Surveys to Customers when Data collection is needed</li></ul><h6 class="jobSectionHeader">
Complaints / Escalations Handling:</h6><ul><li>
Be the main contact person whenever there&rsquo;s an escalated case in KSA</li><li>
Communicate the solutions and resolving it with the customers directly</li><li>
Supporting customers and answering their complaints/inquiries through live chat and phone calls (When needed)</li></ul><h6 class="jobSectionHeader">
Communicating with internal teams:</h6><ul><li>
Communicate with GM, Marketing, Operations, Product and Growth Teams on a daily basis</li><li>
Communicating with various internal teams on bug escalations, Feature enhancements, and meal additions/suggestions</li></ul><h6 class="jobSectionHeader">
Customer support via Social Media Channels</h6><ul><li>
Respond to Comments and Direct Messages on Social Media Channels of KSA</li></ul><h4 class="jobSectionHeader">
How We Measure Success (KPIs)</h4><ul><li>
Achieving Interview Target</li><li>
Achieving focus group Target</li><li>
Improving NPS in the department</li></ul><h4 class="jobSectionHeader">
What We&rsquo;re Looking For</h4>
We are looking for a Saudi National who possesses the following skills:<h6 class="jobSectionHeader">
Behavioral Skills:</h6><ul><li>
Empathy and customer focus</li><li>
Ability to maintain a positive attitude towards colleagues and internal team members</li><li>
Attention to detail when communicate crucial information such as calories or prices to customer</li></ul><h6 class="jobSectionHeader">
Technical Skills</h6><ul><li>
Excellent Understanding of the systems used by CX, such as Intercom, Zendesk, and Clevertap</li><li>
Addressing customer inquiries and concerns</li><li>
Excelling in communication skills (Arabic &amp; English), both in typing and vocal, in all channels (chat/calls)</li><li>
Excellent Research and Coordinating Skills - Ability to multitask with ease</li></ul><h4 class="jobSectionHeader">
The Hiring Journey</h4><ul><li>
Screening</li><li>
Technical Interview</li><li>
Technical Task or Case Study</li><li>
Culture Fit Interview</li><li>
Offer</li></ul><h4 class="jobSectionHeader">
Want to Gain Extra Points?
</h4>We&rsquo;re not looking for cookie-cutter applications. Surprise us.
Show us your creativity, your drive, and who you are beyond a CV. Send a Loom, a Notion page, a deck, a video, a voice note, whatever feels most &ldquo;you.&rdquo; Tell us why you belong here at Calo and why this role excites you.<h4 class="jobSectionHeader">
Ready to Join?</h4>
If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? Yalla, let&rsquo;s gooo!</div>

Confidential Careers

<div>
 
 &bull; Respond to customer inquiries across all service channels (phone, email, chat, and social media).
 
 
 &bull; Provide accurate information about products, services, and banking tools.
 
 
 &bull; Address and resolve customer complaints promptly, escalating complex issues when necessary.
 
 
 &bull; Assist customers with digital banking transactions and troubleshoot technical issues.
 
 
 &bull; Analyze and understand customer concerns to provide tailored solutions.
 
 
 &bull; Coordinate with internal teams to resolve customer issues that require technical or specialized intervention.
 
 
 &bull; Escalate unresolved problems to the Head of Customer Care or relevant department, ensuring timely follow-up and resolution.
 
 
 &bull; Maintain detailed and accurate records of customer interactions using the bank's CRM system.
 
 
 &bull; Proactively follow up on unresolved issues to ensure customer satisfaction.
 
 
 &bull; Identify opportunities to upsell or cross-sell bank products and services while ensuring customer needs are met.
 
 
 &bull; Adhere to all regulatory and company policies, including confidentiality of customer information. &bull; Maintain high-quality standards in all customer interactions to align with the bank&rsquo;s reputation and guidelines.
 
 
 &bull; Regularly participate in training to stay updated on the bank&rsquo;s products, services, and compliance requirements.
 
 
 &bull; Participate in regular team meetings to discuss challenges, updates, and improvements.
 
 
 &bull; Leverage AI chatbots and sentiment analysis to improve customer interaction and issue resolution.
 
</div>

Agent, Customer Care - Banking

Red Sea Global

<div>
 
 
 Join The Destination Management Company!
 
 
 
 
 
 
 
 DMC (Destination Management Company) is one of Red Sea Global (RSG) subsidiaries and is a destination management company that deploys knowledge, expertise, and resources, in the design and implementation of hotel accommodations, transportation, itineraries, activities and logistics for RSG destinations.
 
 
 
 
 We are a one stop shop for B2B and B2C customers and provide an authentic, unique and effective planning and booking solution from end to end. Our strong presence and cutting-edge technology enable us to deliver best in class services to all our clients.
 
 
 
 
 
 
 
 Our knowledgeable and talented customer care team are available around the clock to cater the needs of our clients and handle all types of queries with the highest level of luxury concierge services and a seamless guess experience from start to finish. DMC also offers Meet &amp; Assist services across RSG destination ensuring a hassle-free travel experience for our esteemed guests.
 
 
 
 
 We are confident that with our unwavering commitment to excellence, DMC will set new standards in the travel and tourism industry in Saudi Arabia.
 
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 
 
 
 
 
 The Customer Care team is the primary interface for clients engaging with our
 
 
 
 
 Destination Management Company (DMC). Their role is pivotal in nurturing client
 
 
 
 
 relationships and enhancing the customer experience.
 
 
 
 
 Primary duties involve managing incoming requests and inquiries through calls,
 
 
 
 
 emails, and other communication platforms, generating sales leads to acquire new
 
 
 
 
 clients, and keenly understanding and fulfilling customer needs to ensure their
 
 
 
 
 satisfaction and loyalty.
 
 
 
 
 Specialists act as a critical link, delivering detailed product/service information,
 
 
 
 
 addressing questions, and resolving client issues with accuracy and efficiency.
 
 
 
 
 The ideal candidate is patient, empathetic, and possesses exceptional
 
 
 
 
 communication skills. They are adept at understanding diverse customer viewpoints
 
 
 
 
 and championing their needs effectively.
 
 
 
 
 An essential part of this role involves collecting and analyzing customer feedback,
 
 
 
 
 vital for both our B2B and B2C sectors, and employing problem-solving skills to
 
 
 
 
 troubleshoot and investigate queries or complaints.
 
 
 
 
 Success in this role is measured through maintaining high service standards, prompt,
 
 
 
 
 and effective response to customer inquiries, and achieving superior customer
 
 
 
 
 satisfaction rates.
 
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 
 
 
 Customer Communication:
 
 
 
 
 
 &bull; Efficiently handle a high volume of inbound calls, emails, and WhatsApp messages,
 
 
 
 
 addressing customer requests promptly and effectively.
 
 
 
 
 &bull; Actively generate sales opportunities and upsell services tailored to each guest's
 
 
 
 
 specific needs.
 
 
 
 
 &bull; Establish and maintain trustful relationships with customers through consistent and
 
 
 
 
 engaging communication.
 
 
 
 
 &bull; Provide precise and comprehensive information using appropriate tools and systems
 
 
 
 
 such as the online booking system, contact center solution, and email ticketing
 
 
 
 
 system.
 
 
 
 
 
 
 
 
 Booking Management:
 
 
 
 
 
 &bull; Make and manage bookings for customers and operators, ensuring accuracy and
 
 
 
 
 seamless processes.
 
 
 
 
 &bull; Prepare and manage sales proposals effectively, meeting and exceeding sales
 
 
 
 
 targets.
 
 
 
 
 &bull; Update customer information and booking details in the CRM system promptly and
 
 
 
 
 accurately.
 
 
 
 
 
 
 
 
 Customer Support:
 
 
 
 
 
 &bull; Assess and understand customer requirements to ensure satisfaction and
 
 
 
 
 encourage long-term loyalty.
 
 
 
 
 &bull; Address customer complaints swiftly, offering suitable solutions and alternatives
 
 
 
 
 within given timeframes, and follow up to ensure resolution and customer
 
 
 
 
 satisfaction.
 
 
 
 
 &bull; Go above and beyond in servicing VIP and luxury customers, ensuring an
 
 
 
 
 exceptional and personalized customer experience.
 
 
 
 
 
 
 
 
 Administrative Tasks:
 
 
 
 
 
 &bull; Maintain accurate records of customer interactions, manage customer accounts
 
 
 
 
 efficiently, and organize necessary documentation.
 
 
 
 
 &bull; Collect and analyze customer feedback to identify opportunities for improvement and
 
 
 
 
 contribute to service enhancements.
 
 
 
 
 &bull; Monitor and follow up on pending bookings or issues to ensure timely resolution.
 
 
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 Travel agency General knowledge
 
 
 
 2+ years (DMC Experience is preferred)
 
</div>

Reservation Specialist

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via calls, emails, WhatsApp, and live chat in line with service level agreements.
 </li>
 <li>
 Manage customer inquiries related to orders, returns, refunds, exchanges, delivery updates, and product info.
 </li>
 <li>
 Ensure accurate case documentation in Salesforce Service Cloud and update all relevant fields.
 </li>
 <li>
 Coordinate with Backline, Operations, and Store teams to ensure end-to-end issue resolution.
 </li>
 <li>
 Handle social media only when trained or assigned, ensuring the same brand tone and service quality.
 </li>
 <li>
 Handle off Q tasks: HCC + Damages + the List
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 1-2 years of experince in Customer Care
 </li>
 <li>
 Good Communication skills
 </li>
 <li>
 Well-spoken in English / Arabic.
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Consultant - Customer Care (Warehouse, Riyadh)

CleanLife

To effectively monitor and enhance the customer experience by collecting feedback, measuring satisfaction levels, tracking key CX metrics, and analyzing customer touchpoints throughout the entire customer journey. The role ensures continuous improvement initiatives that strengthen customer loyalty and align with overall business objectives.Key Responsibilities<ul><li>Identify customer journey touchpoints and analyze their current performance, recommending improvement opportunities.</li><li>Collect, track, and analyze customer feedback, and provide actionable insights to internal stakeholders.</li><li>Measure and monitor key customer experience metrics, including Net Promoter Score (NPS), customer satisfaction (CSAT), and other relevant KPIs.</li><li>Conduct customer interviews, surveys, and feedback analysis, and prepare data-driven reports.</li><li>Collaborate with internal teams (Customer Service, Operations, Sales, Marketing, Product, and Technology) to identify gaps and improvement opportunities.</li><li>Escalate operational issues (e.g., billing, installation, pre/post-sales processes) to ensure a seamless customer experience.</li><li>Align customer experience strategies with marketing objectives and overall business goals.</li><li>Work closely with product and technology teams to enhance digital customer journeys (website, self-service platforms, mobile applications).</li><li>Design and implement customer retention programs to reduce churn and strengthen long-term engagement.</li><li>Monitor service performance metrics such as response time, resolution rate, and customer satisfaction scores.</li><li>Analyze internal performance data to identify trends impacting customer experience.</li><li>Track market trends and competitor strategies to maintain a competitive CX advantage.</li><li>Prepare weekly, monthly, and annual performance reports for stakeholders.</li><li>Lead cross-functional projects aimed at improving the overall customer journey.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration or a related field.</li><li>5&ndash;7 years of experience in Customer Experience, Customer Service, or Operations.</li><li>Strong analytical skills with experience in feedback analysis and process improvement.</li><li>Proficiency in CX tools, CRM systems, and customer support platforms.</li><li>Experience in the service industry or e-commerce is preferred.</li><li>Strong communication and stakeholder management skills.</li><li>Ability to work in a fast-paced environment and deliver measurable results.</li></ul>نوع الوظيفة: دوام كامل

Explore 906+ Customer care specialist in Riyadh this March. Find roles across top companies and apply now to boost your career.

906 customer care specialist jobs In Riyadh

Customer Care - Sales Specialist

Customer Experience Specialist

Customer Experience Specialist

Agent, Customer Care - Banking

Reservation Specialist

Consultant - Customer Care (Warehouse, Riyadh)

Customer Experience Specialist