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Foodics

<div><h3 class="jobSectionHeader">Who Are We&#10067; 
</h3>We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell
 
We are looking for those who are excited to be part of our team! As a Customer Support Specialist, you will handle clients&rsquo; inquiries and requests regarding Foodics products and overall incoming communication channels
In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!
What Will You Do&#10067;<ul>
<li>Handle and provide the correct answers for client inquiries.</li>
<li>Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.</li>
<li>Document communication logs into our CRM and ticketing systems with accuracy.</li>
<li>Train clients on using Foodics products using multiple virtual channels.</li>
<li>Report daily events to team leaders and highlight areas where more attention may be needed.</li>
</ul>What Are We Looking For&#10067;<ul>
<li>Bachelor&rsquo;s degree in any major. (Preferred)</li>
<li>0 - 1 year of experience in call center or customer service roles.</li>
<li>High fluency in the English language, especially speaking and communicating verbally. (Must)</li>
<li>Excellent typing skills (Must).</li>
<li>Comfortable and skilled in delivering training. (Preferred)</li>
<li>Willing to work hard and with autonomy to handle customer cases till case resolution.</li>
<li>Is naturally strong in communication, with great ability for problem-solving.</li>
<li>Comfortable in conducting routine tasks while maintaining quality standards.</li>
</ul>What We Offer You&#10071;
We believe you will love working at Foodics!<ul><li><ul>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></li></ul></div>

Customer Support Specialist

Trendyol Group

<div>
 
 
 About the Team
 
 
 
 At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.
 
 
 
 
 
 As a
 
 Customer Service Agent for Contact Handling
 
 , you'll be on the front lines, providing prompt and professional support to our customers through live chat. You will be responsible for resolving a wide range of inquiries efficiently, escalating complex issues when necessary, and maintaining a high level of accuracy and quality in every interaction. Your ability to manage multiple chats simultaneously while following company guidelines will be key to ensuring a positive customer experience.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries via live chat promptly and professionally
 </li>
 <li>
 Resolve issues efficiently or escalate when needed
 </li>
 <li>
 Manage multiple chats while maintaining accuracy and quality
 </li>
 <li>
 Log interactions and updates accurately in the system
 </li>
 <li>
 Follow company guidelines and communication standards
 </li>
 <li>
 Collaborate with internal teams to address customer needs
 </li>
 <li>
 Meet performance targets (e.g., response time, CSAT)
 </li>
 <li>
 Stay informed about products, services, and policies
 </li>
 <li>
 Report recurring issues or trends to supervisors
 </li>
 <li>
 Handle customer data with care and maintain confidentiality
 </li>
 </ul>
 
 
 
 
 
 Expected Qualifications
 
 
 <ul>
 <li>
 Previous experience in a customer service role, preferably in live chat or digital support channels
 </li>
 <li>
 Excellent written communication skills in English, with strong grammar, spelling, and tone appropriate for professional customer interaction
 </li>
 <li>
 Typing speed and accuracy suitable for handling multiple chats simultaneously
 </li>
 <li>
 Customer-focused mindset, with the ability to handle inquiries efficiently and empathetically
 </li>
 <li>
 Problem-solving skills to resolve issues quickly and effectively within the chat environment
 </li>
 <li>
 Ability to multitask and stay organized in a high-volume, fast-paced setting
 </li>
 <li>
 Team player with good interpersonal skills and a collaborative attitude
 </li>
 <li>
 Flexible and adaptable, with a willingness to learn and respond to changes in processes or customer needs
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 
 - Personalised training allowance and learning opportunities:
 
 Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
 
 
 
 - Responsibility from day one:
 
 Take full ownership from the start in a culture where every voice is heard and valued.
 
 
 
 - A diverse, international team:
 
 Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
 
 
 
 - Opportunities to grow with the best:
 
 Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
 
 
 
 - Meaningful connections beyond tasks:
 
 Be part of team rituals, events, and social activities that help us stay connected and inspired.
 
 
 
 
 
 
 Take the Next Step
 
 
 
 If this role excites you, apply today, we look forward to taking the next step with you.
 
 
 Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.
 
</div>

Customer Service Agents for Contact Handling (Saudi Nationals Only)

Trendyol

<div><div><div>About the Team</div><div>
At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.</div><div></div><div> 
As a Customer Service Agent for Contact Handling, you'll be on the front lines, providing prompt and professional support to our customers through live chat. You will be responsible for resolving a wide range of inquiries efficiently, escalating complex issues when necessary, and maintaining a high level of accuracy and quality in every interaction. Your ability to manage multiple chats simultaneously while following company guidelines will be key to ensuring a positive customer experience.</div></div>
<div><div><h3 class="jobSectionHeader">Responsibilities</h3><ul><li><ul><li>
Respond to customer inquiries via live chat promptly and professionally</li><li>
Resolve issues efficiently or escalate when needed</li><li>
Manage multiple chats while maintaining accuracy and quality</li><li>
Log interactions and updates accurately in the system</li><li>
Follow company guidelines and communication standards</li><li>
Collaborate with internal teams to address customer needs</li><li>
Meet performance targets (e.g., response time, CSAT)</li><li>
Stay informed about products, services, and policies</li><li>
Report recurring issues or trends to supervisors</li><li>
Handle customer data with care and maintain confidentiality</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">Expected Qualifications</h3><ul><li><ul><li>
Previous experience in a customer service role, preferably in live chat or digital support channels</li><li>
Excellent written communication skills in English, with strong grammar, spelling, and tone appropriate for professional customer interaction</li><li>
Typing speed and accuracy suitable for handling multiple chats simultaneously</li><li>
Customer-focused mindset, with the ability to handle inquiries efficiently and empathetically</li><li>
Problem-solving skills to resolve issues quickly and effectively within the chat environment</li><li>
Ability to multitask and stay organized in a high-volume, fast-paced setting</li><li>
Team player with good interpersonal skills and a collaborative attitude</li><li>
Flexible and adaptable, with a willingness to learn and respond to changes in processes or customer needs</li></ul></li></ul></div></div>
<div><div>What We Offer</div><ul><li>Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.</li><li>Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.</li><li>A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.</li><li>Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.</li><li>Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.</li></ul><div></div><div> 
Take the Next Step</div><div>
If this role excites you, apply today, we look forward to taking the next step with you.</div><div>
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.</div></div></div>

JD.COM

<div>
 
 About the job
 
 
 
 
 <ul>
 <li>
 Handling customer complaints and troubleshooting issues with products or services
 </li>
 <li>
 Following up with clients or customers by phone, web chat or email to check that they&rsquo;re still satisfied with their purchases or services received
 </li>
 <li>
 Accessing databases to retrieve account information for customers
 </li>
 <li>
 Letting customers know about additional products or services that might benefit them
 </li>
 <li>
 Escalating queries and concerns when necessary
 </li>
 <li>
 Updating customer records following each contact
 </li>
 <li>
 Staying up to date on the latest products and services an organization provides
 </li>
 </ul>
 
 
 
 
 
 
 Skills Required :-
 
 
 
 
 1. Proficiency in English;
 
 
 2. Customer service experience;
 
 
 3. Experience in warehousing or logistics preferred;
 
 
 
</div>

Customer Service Specialist

ToYou

<div>ToYou is a leading online Saudi food ordering and delivery super-app with one of the largest and most comprehensive networks of merchants across the Kingdom of Saudi Arabia. We strive to deliver all necessities across the Kingdom &mdash; whether from restaurants, supermarkets, pharmacies, or more. 

Job Description
<ul>
<li>Answer incoming calls and respond to customers&rsquo; emails</li>
<li>Manage and resolve customer complaints</li>
<li>Sell products and place customer orders in the system</li>
<li>Identify and escalate issues to supervisors</li>
<li>Provide product and service information to customers</li>
<li>Research required information using available resources</li>
<li>Identify and resolve customer complaints using applicable software</li>
<li>Process orders, forms, and applications</li>
<li>Follow up on customer calls where necessary</li>
<li>Complete call logs and reports</li>
<li>Perform other duties as assigned</li> 
</ul>
Requirements
<ul>
<li>University degree or diploma 
</li>
<li>Fluency in English and Arabic</li>
<li>Attention to detail</li>
<li>Excellent communication skills</li>
<li>Availability to work night shifts</li></ul></div>

Contact Centre Agent

SIHAMCO

<div>
 
 Job Summary
 
 
 
 We are seeking a professional and customer-focused Call Center Representative to join our team. The ideal candidate will be the first point of contact for customers, handling inbound calls, addressing inquiries, resolving concerns, and providing accurate information about The Groves' services and offerings.
 
 
 The Groves is a premier destination in Riyadh, specializing in food &amp; beverage, hospitality, and entertainment. We take pride in providing unforgettable experiences to our guests through exceptional service and a welcoming atmosphere.
 
 
 <ul>
 <li>
 Answer incoming calls promptly and professionally
 </li>
 <li>
 Address customer inquiries, concerns, and complaints with patience and efficiency
 </li>
 <li>
 Provide accurate information regarding The Groves' services, events, reservations, and promotions
 </li>
 <li>
 Record and update customer information in the system
 </li>
 <li>
 Escalate unresolved issues to the appropriate department or supervisor
 </li>
 <li>
 Ensure a high level of customer satisfaction and maintain company standards in all interactions
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Saudi National - preference will be given to Saudi applicants
 </li>
 <li>
 Proficiency in both Arabic and English (spoken and written)
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Ability to remain calm and professional under pressure
 </li>
 <li>
 Prior experience in a call center, hospitality, or customer service role is preferred
 </li>
 <li>
 Familiarity with F&amp;B, hospitality, or entertainment industries is an advantage
 
 
 </li>
 </ul>
 
 About The Group:
 
 
 
 SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.
 
 
 At SIHAMCO, we don't just lead Saudi Arabia's hospitality and entertainment evolution&mdash;we create it from the ground up. Since 2008, we've been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.
 
 
 
 Crafting a Homegrown Legacy
 
 
 
 All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house &mdash; from initial vision and brand identity to concept creation, design, execution and operation. We don't import ideas; we build them &mdash; crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.
 
 
 
 Our Signature Brands
 
 
 
 Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets &mdash; but consistently surpasses &mdash; global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.
 
 
 Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.
 
 
 
 We Are Only Getting Started!
 
 
 
 Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.
 
 
 
 People First
 
 
 
 Our team is our greatest asset&mdash;a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.
 
 
 
 Benefits
 
 
 
 At SIHAMCO, we believe in rewarding our team with more than just a job &mdash; we offer an inspiring work environment and real opportunities for growth. Our benefits include:
 
 
 <ul>
 <li>
 Competitive salary packages - aligned with market standards and experience
 </li>
 <li>
 Visa (1 year temp) &amp; Flights into the country for non-citizens
 </li>
 <li>
 Accommodation
 </li>
 <li>
 Transportation Allowance
 </li>
 <li>
 Career development &amp; Internal promotions - grow with us across departments and seasons
 </li>
 <li>
 Creative &amp; collaborative work culture - built on passion, innovation, and attention to detail
 </li>
 <li>
 Exposure to high-end hospitality &amp; entertainment concepts - gain experience in premium F&amp;B and entertainment
 </li>
 <li>
 Experience working on premium events within The Groves, Riyadh Season
 </li>
 <li>
 Cultural diversity - join a team of passionate professionals from around the world
 
 
 </li>
 </ul>
 Join us and be part of a company that's redefining hospitality in Saudi Arabia and beyond.
</div>

Call Centre Representative

Antal

One of our client is hiring for the position of Freight forwarding and Transportation Specialist.Job Title: Freight forwarding &amp; Transportation specialist Department: Logistics Reporting To: Logistics Manager Location: Riyadh, Saudi ArabiaJob Summary:The Freight forwarding &amp; Transportation specialist coordinating with the different stakeholders is responsible to supervise import / export flow &amp; domestic transportation (delivery &amp; pick up). The role ensures timely communication while maintaining regulatory compliance and operational efficiency. The specialist will liaise with network offices, suppliers, freight forwarders to ensure smooth operations maintaining the system efficient &amp; updated.Key Responsibilities:<ul><li>Supervise &amp; follow up the end-to-end import process including shipment scheduling, customs clearance, and delivery or pick up.</li><li>Communicate with customers, Company network and freight forwarders to ensure the smooth import export processing</li><li>Take care of the handling operations when needed (parcels segregation).</li><li>Monitor shipments, track delivery timelines, and report performance issues.</li><li>Monitor the shipments' status and upload the POD to the company's track and trace system (POD management)</li><li>Notify any shipment-related problems, including delays, damages, or documentation errors.</li><li>Identify process improvements to increase import efficiency and compliance.</li><li>Provide customer support regarding export processes, shipment status, and documentation requirements.</li><li>Implement best practices to improve export operations efficiency.</li></ul>Technical &amp; Soft Competencies:<ul><li>Proficiency in logistics software systems.</li><li>Strong knowledge of customs documentation and regulatory requirements.</li><li>Excellent verbal and written communication skills in English and a second language (Arabic and l or any European languages is a plus)</li><li>Strong attention to detail and accuracy in documentation and compliance.</li><li>Effective problem-solving and decision-making skills.</li><li>Ability to manage time, prioritize tasks, and adapt to changing operational needs.</li><li>Teamwork and collaboration within cross-functional teams.</li></ul>Experience &amp; Qualifications:<ul><li>Bachelors degree in Logistics, Supply Chain Management, Transportation Management or a related field.</li><li>3-5 years of proven experience in import/export operations, freight forwarding or logistics.</li><li>Knowledge of Saudi customs regulations and WW trade requirement is a plus</li></ul>Generic Skills &amp; Attributes:<ul><li>Problem-solving attitude and solution-oriented mindset.</li><li>Precision and accuracy in work.</li><li>Time management and prioritization skills.</li><li>Adaptability and flexibility.</li><li>Strong teamwork and collaboration.</li></ul>*Job Type: Full-timePay: &#65020;4,000.00 - &#65020;7,000.00 per month

Tranportation Specialist

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1318 customer care specialist jobs IN Riyadh

Customer Support Specialist

Customer Service Agents for Contact Handling (Saudi Nationals Only)

Customer Service Agents for Contact Handling (Saudi Nationals Only)

Customer Service Specialist

Contact Centre Agent

Call Centre Representative

Tranportation Specialist