sales specialist

customer success manager

customer experience specialist Jobs in Riyadh

customer experience specialist

customer service associate (role open for saudi nationals only), cs operations Jobs in Riyadh

customer service associate (role open for saudi nationals only), cs operations

customer service representative Jobs in Riyadh

customer service representative

customer care specialist

RedBox SA

<div>
 The Customer Experience Specialist serves as the
 
 voice of the customer
 
 within the organization. This role ensures that customer issues, feedback, and insights are captured, analyzed, and translated into actions that improve overall service quality. The specialist follows up on escalated cases, coordinates with internal teams, and works to enhance the end-to-end customer journey.
 
 
 
 Requirements
 
 
 
 
 
 Escalation &amp; Issue Management
 
 
 
 
 <ul>
 <li>
 Handle and monitor customer escalations and ensure timely resolution.
 </li>
 <li>
 Follow up with internal teams to guarantee issues are addressed and closed.
 </li>
 <li>
 Provide clear and professional updates to customers throughout the resolution process.
 
 
 </li>
 </ul>
 
 
 2. Customer Journey Improvement
 
 
 
 
 <ul>
 <li>
 Review and assess customer interactions across all touchpoints.
 </li>
 <li>
 Identify friction points and recommend improvements.
 </li>
 <li>
 Support the development of better processes, policies, and service workflows.
 
 
 </li>
 </ul>
 
 
 3. Feedback Collection &amp; Analysis
 
 
 
 
 <ul>
 <li>
 Analyze customer feedback, surveys, reviews, and ratings.
 </li>
 <li>
 Identify trends, recurring issues, and areas of opportunity.
 </li>
 <li>
 Prepare regular reports highlighting insights and improvement suggestions.
 
 
 </li>
 </ul>
 
 
 4. Cross-Functional Collaboration
 
 
 
 
 <ul>
 <li>
 Work closely with departments such as Operations, Product, Technology, Sales, and Support.
 </li>
 <li>
 Ensure customer concerns are prioritized and acted upon.
 </li>
 <li>
 Facilitate communication between teams to maintain a unified customer experience.
 
 
 </li>
 </ul>
 
 
 5. Service Quality Enhancement
 
 
 
 
 <ul>
 <li>
 Contribute to initiatives that improve service consistency and customer satisfaction.
 </li>
 <li>
 Support quality audits, customer journey mapping, and root-cause investigations.
 </li>
 <li>
 Participate in launching new services or updates while ensuring customer needs are represented
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1-3 years of experience in Customer Experience, Support, Operations, or a related field.
 </li>
 <li>
 Strong communication skills, both written and verbal.
 </li>
 <li>
 Ability to analyze data and identify patterns.
 </li>
 <li>
 Highly organized with strong follow-up skills.
 </li>
 <li>
 Customer-focused mindset and problem-solving abilities.
 </li>
 <li>
 Proficiency in using CRM or customer support tools is a plus
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Private Health Insurance
 </li>
 <li>
 Performance Bonus
 </li>
 </ul>
</div>

Customer Experience Specialist

EMDAD

About the Role: 
SmartPlus is seeking a dedicated Customer Service Specialist to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences, handling inquiries efficiently, and ensuring client satisfaction across all touchpoints.
 
Key Responsibilities: 
<ul>
<li>Respond to and serve our customers through SmartPlus official platforms and websites, as well as official social media channels such as Instagram, TikTok, etc.</li>
<li>Provide accurate product information, support with order processing, and resolve customer issues effectively.</li>
<li>Maintain strong product knowledge to guide customers and enhance their overall experience.</li>
<li>Accurately document customer interactions, feedback, and cases in the CRM system.</li>
<li>Collaborate with internal teams to ensure timely issue resolution and customer updates.</li>
<li>Proactively identify opportunities for process improvements to elevate service quality.</li>
<li>Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.</li>
</ul>
Qualifications: 
<ul>
<li>High School Diploma or Technical Diploma (minimum).</li>
<li>Previous experience in customer service or a related field is preferred.</li>
<li>Strong communication and problem-solving skills.</li>
<li>Ability to multitask and work in a fast-paced environment.</li>
<li>Familiarity with CRM systems is a plus.</li>
</ul>
Requirements: 
<ul>
<li>High School Diploma or Technical Diploma (minimum).</li>
<li>Previous experience in customer service or a related field is preferred.</li>
<li>Strong communication and problem-solving skills.</li>
<li>Ability to multitask and work in a fast-paced environment.</li>
<li>Familiarity with CRM systems is a plus.</li>
</ul>

Customer Service Specialist

Tabby | تابي

Overview Customer Service Quality Specialist - KSA Residence at Tabby تابي. The ideal candidate will be fluent in Arabic and English, with a strong understanding of customer service principles and GCC cultural nuances. In this role, you will monitor, evaluate and improve the quality of our customer service interactions to ensure customer satisfaction and retention. Key Responsibilities <ul><li>Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.</li><li>Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.</li><li>Develop customised learning plans and coach agents to enhance customer service skills and knowledge.</li><li>Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.</li><li>Conduct research to identify best practices in customer service, and suggest continuous improvement practices.</li><li>Work closely with other team members to ensure a high level of customer satisfaction.</li></ul> Qualifications <ul><li>Fluency in Arabic (CEFR Level B2) and English (CEFR level C1) for both written as well as spoken communication.</li><li>Proven experience in a customer service quality assurance role.</li><li>Strong knowledge of customer service principles and practices.</li><li>Excellent communication and interpersonal skills.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Bachelor's degree in business administration, marketing, or a related field.</li></ul> Preferred qualifications <ul><li>Six Sigma (Green or Black Belt) / LEAN or any other quality management certifications</li></ul> Details <ul><li>Application Deadline: 27 September 2025</li><li>Department: Customer Experience Management</li><li>Employment Type: Full Time</li><li>Location: KSA</li><li>Compensation: ر.س8,000 / month</li></ul>

Customer Service Quality Specialist - KSA Residence

Gathern | جاذر إن

<div>
 Are you a people person with a passion for providing exceptional customer service? If so, we have an exciting opportunity for you as a Guest Care Specialist at Gathern. As a Guest Care Specialist, you will be responsible for ensuring all guests have a positive and memorable experience during their interactions with our company.
 
 
 In this role, you will serve as the main point of contact for guests, handle inquiries and resolve any issues or complaints in a timely and professional manner. You will also provide product recommendations, assist with bookings, and maintain accurate guest records. Additionally, you will collaborate with other team members to improve guest satisfaction and contribute to the overall success of the company.
 
 
 If you are a friendly and organized individual who enjoys helping others, we would love to hear from you.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide exceptional customer service to all guests
 </li>
 <li>
 Act as the main point of contact for guest inquiries and ensure timely resolution of any issues or complaints
 </li>
 <li>
 Assist guests with booking reservations and provide product recommendations
 </li>
 <li>
 Maintain accurate guest records and update customer information as needed
 </li>
 <li>
 Collaborate with team members to improve guest satisfaction and contribute to the overall success of the company
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's/Diploma degree
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to remain calm and professional in stressful situations
 </li>
 <li>
 Organized and detail-oriented
 </li>
 <li>
 Able to work flexible hours, including weekends and holidays
 </li>
 <li>
 Positive and friendly attitude
 </li>
 </ul>
</div>

Guest Relations Associate

Gathern

<div>Are you a people person with a passion for providing exceptional customer service? If so, we have an exciting opportunity for you as a Guest Care Specialist at Gathern. As a Guest Care Specialist, you will be responsible for ensuring all guests have a positive and memorable experience during their interactions with our company.
In this role, you will serve as the main point of contact for guests, handle inquiries and resolve any issues or complaints in a timely and professional manner. You will also provide product recommendations, assist with bookings, and maintain accurate guest records. Additionally, you will collaborate with other team members to improve guest satisfaction and contribute to the overall success of the company.
If you are a friendly and organized individual who enjoys helping others, we would love to hear from you.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Provide exceptional customer service to all guests.</li>
<li>Act as the main point of contact for guest inquiries and ensure timely resolution of any issues or complaints.</li>
<li>Assist guests with booking reservations and provide product recommendations.</li>
<li>Maintain accurate guest records and update customer information as needed.</li>
<li>Collaborate with team members to improve guest satisfaction and contribute to the overall success of the company.</li>
</ul>
Requirements<ul>
<li>
Bachelor's/Diploma degree.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to remain calm and professional in stressful situations.</li>
<li>Organized and detail-oriented.</li>
<li>Able to work flexible hours, including weekends and holidays.</li>
<li>Positive and friendly attitude.</li></ul></div>

Rize | رايز

<div>
 
 Rize
 
 is a groundbreaking rent-now-pay-later platform reshaping the rental landscape in Saudi Arabia. We're dedicated to making rentals more accessible and affordable, enabling tenants to manage their finances with ease and landlords to secure their income effortlessly. We're on a mission to revolutionize the rental industry, breaking down barriers and creating opportunities for all. We're a team of innovators, thinkers, and problem-solvers, committed to creating a positive impact and driving change in the market.
 
 
 
 Our Team
 
 
 
 We love working together, being creative, and doing things differently! Our team is made up of over 20 people with different nationalities. We work from a cozy office in Riyadh, Saudi Arabia. And hey, we're not just smart&mdash;we're really good at coming up with new ideas! Plus, you can work from wherever you want because we like to keep things flexible.
 
 
 
 Our core values &amp; Principles
 
 
 
 <ul>
 <li>
 Innovation &ndash; We&rsquo;re a technology-driven team with the purpose of uplifting the real estate sector. We are the leaders of the industry in innovation.
 </li>
 <li>
 Customer Centricity &ndash; We put the customer at the core of every decision and action.
 </li>
 <li>
 Adaptability - Being able to adapt quickly to changing market conditions and customer needs.
 </li>
 <li>
 Empowerment &amp; Collaboration &ndash; Our team is the most valuable aspect of the company; We respect all ideas, our team enjoys authority, autonomy, and collaboration.
 </li>
 <li>
 Ethical Excellence - We perform within the highest ethical standard.
 
 
 </li>
 </ul>
 
 Job Summary
 
 
 
 We&rsquo;re looking for a
 
 Customer Experience Associate
 
 &mdash; a fresh graduate eager to learn, grow, and make a difference.
 
 
 In this role, you'll support our customers (landlords and tenants), help ensure smooth property handovers, follow up on service quality, and assist in solving everyday issues. You will be trained, guided, and supported by senior team members while gradually taking ownership of tasks.
 
 
 If you're passionate about communication, problem-solving, and making people feel valued &mdash; this role is for you.
 
 
 
 What will you be doing?
 
 
 
 
 Customer Support &amp; Relationship Building
 
 
 
 <ul>
 <li>
 Support in building positive, trust-based relationships with landlords and tenants.
 </li>
 <li>
 Assist in conducting check-ins to make sure both parties are satisfied.
 
 
 </li>
 </ul>
 
 Property Handover Assistance
 
 
 
 <ul>
 <li>
 Learn how to manage the handover process between landlords and tenants.
 </li>
 <li>
 Help inspect units during move-in and move-out to ensure everything is in proper condition.
 </li>
 <li>
 Document findings and support the senior team in the reporting process.
 
 
 </li>
 </ul>
 
 Issue Handling &amp; Coordination
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for simple inquiries or issues.
 </li>
 <li>
 Help mediate small conflicts and escalate cases when needed.
 </li>
 <li>
 Coordinate with internal teams (maintenance, operations, support) to resolve concerns.
 
 
 </li>
 </ul>
 
 Feedback &amp; Follow-ups
 
 
 
 <ul>
 <li>
 Make daily follow-up calls to gather feedback and ensure service quality.
 </li>
 <li>
 Share insights with the team to help improve overall experience.
 
 
 </li>
 </ul>
 
 Reporting &amp; Documentation
 
 
 
 <ul>
 <li>
 Maintain organized records of communications, handover notes, and customer feedback.
 </li>
 <li>
 Help prepare basic reports for the team.
 
 
 </li>
 </ul>
 
 You're a perfect match if you have
 
 
 
 <ul>
 <li>
 A fresh graduate in Business, Real Estate, Communications, or any related field.
 </li>
 <li>
 Someone with strong communication and interpersonal skills.
 </li>
 <li>
 Passionate about helping people and improving their experience.
 </li>
 <li>
 Organized, detail-oriented, and eager to learn.
 </li>
 <li>
 Comfortable using digital tools (CRM systems, Google Workspace, etc.).
 </li>
 <li>
 A team player with a positive, solution-oriented mindset.
 </li>
 <li>
 Any internship or university project in customer service, real estate, or operations is a plus (not required).
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 What do we offer?
 
 
 
 <ul>
 <li>
 Competitive salary - Receive a competitive salary package in USD or SAR, reflecting your skills and contributions in our industry.
 </li>
 <li>
 Diverse International team - Join a diverse international team where different perspectives and backgrounds enrich our collaborative culture.
 </li>
 <li>
 Flexibility - Enjoy the option to work full remote or hybrid, allowing you to balance work and life in a way that suits you best.
 </li>
 <li>
 Innovation - Shape the future of Proptech with your groundbreaking ideas and technological prowess.
 </li>
 <li>
 Direct Impact - See your ideas come to life and make tangible changes in an industry ripe for revolution.
 </li>
 <li>
 Fast-paced Learning - Grow personally and professionally every day with opportunities to master new skills in our dynamic start-up environment.
 </li>
 <li>
 Creative Freedom - Take the reins, innovate, and push boundaries with the freedom to experiment, learn, and grow at Rize.
 </li>
 <li>
 Close-knit Community - Join a collaborative, supportive team where your voice matters and your contributions are recognized and celebrated.
 </li>
 </ul>
</div>

Rize

<div>Rize is a groundbreaking rent-now-pay-later platform reshaping the rental landscape in Saudi Arabia. We're dedicated to making rentals more accessible and affordable, enabling tenants to manage their finances with ease and landlords to secure their income effortlessly. We're on a mission to revolutionize the rental industry, breaking down barriers and creating opportunities for all. We're a team of innovators, thinkers, and problem-solvers, committed to creating a positive impact and driving change in the market.
Our Team 
 
We love working together, being creative, and doing things differently! Our team is made up of over 20 people with different nationalities. We work from a cozy office in Riyadh, Saudi Arabia. And hey, we're not just smart&mdash;we're really good at coming up with new ideas! Plus, you can work from wherever you want because we like to keep things flexible.
Our core values &amp; Principles 
<ul>
<li>
Innovation &ndash; We&rsquo;re a technology-driven team with the purpose of uplifting the real estate sector. We are the leaders of the industry in innovation. 
</li>
<li>Customer Centricity &ndash; We put the customer at the core of every decision and action. 
</li>
<li>Adaptability - Being able to adapt quickly to changing market conditions and customer needs. 
</li>
<li>Empowerment &amp; Collaboration &ndash; Our team is the most valuable aspect of the company; We respect all ideas, our team enjoys authority, autonomy, and collaboration. 
</li>
<li>Ethical Excellence - We perform within the highest ethical standard.</li>
</ul>
Job Summary
We&rsquo;re looking for a Customer Experience Associate &mdash; a fresh graduate eager to learn, grow, and make a difference.
In this role, you'll support our customers (landlords and tenants), help ensure smooth property handovers, follow up on service quality, and assist in solving everyday issues. You will be trained, guided, and supported by senior team members while gradually taking ownership of tasks.
If you're passionate about communication, problem-solving, and making people feel valued &mdash; this role is for you.
What will you be doing?
Customer Support &amp; Relationship Building<ul>
<li>
Support in building positive, trust-based relationships with landlords and tenants.</li>
<li>Assist in conducting check-ins to make sure both parties are satisfied.</li>
</ul>
Property Handover Assistance<ul>
<li>
Learn how to manage the handover process between landlords and tenants.</li>
<li>Help inspect units during move-in and move-out to ensure everything is in proper condition.</li>
<li>Document findings and support the senior team in the reporting process.</li>
</ul>
Issue Handling &amp; Coordination<ul>
<li>
Serve as the first point of contact for simple inquiries or issues.</li>
<li>Help mediate small conflicts and escalate cases when needed.</li>
<li>Coordinate with internal teams (maintenance, operations, support) to resolve concerns.</li>
</ul>
Feedback &amp; Follow-ups<ul>
<li>
Make daily follow-up calls to gather feedback and ensure service quality.</li>
<li>Share insights with the team to help improve overall experience.</li>
</ul>
Reporting &amp; Documentation<ul>
<li>
Maintain organized records of communications, handover notes, and customer feedback.</li>
<li>Help prepare basic reports for the team.</li>
</ul>
You're a perfect match if you have<ul>
<li>
A fresh graduate in Business, Real Estate, Communications, or any related field.</li>
<li>Someone with strong communication and interpersonal skills.</li>
<li>Passionate about helping people and improving their experience.</li>
<li>Organized, detail-oriented, and eager to learn.</li>
<li>Comfortable using digital tools (CRM systems, Google Workspace, etc.).</li>
<li>A team player with a positive, solution-oriented mindset.</li>
<li>Any internship or university project in customer service, real estate, or operations is a plus (not required).</li>
</ul><h3 class="jobSectionHeader">
Benefits</h3>
What do we offer? 
<ul>
<li>
Competitive salary - Receive a competitive salary package in USD or SAR, reflecting your skills and contributions in our industry. 
</li>
<li>Diverse International team - Join a diverse international team where different perspectives and backgrounds enrich our collaborative culture. 
</li>
<li>Flexibility - Enjoy the option to work full remote or hybrid, allowing you to balance work and life in a way that suits you best. 
</li>
<li>Innovation - Shape the future of Proptech with your groundbreaking ideas and technological prowess. 
</li>
<li>Direct Impact - See your ideas come to life and make tangible changes in an industry ripe for revolution. 
</li>
<li>Fast-paced Learning - Grow personally and professionally every day with opportunities to master new skills in our dynamic start-up environment. 
</li>
<li>Creative Freedom - Take the reins, innovate, and push boundaries with the freedom to experiment, learn, and grow at Rize. 
</li>
<li>Close-knit Community - Join a collaborative, supportive team where your voice matters and your contributions are recognized and celebrated.</li></ul></div>

Explore 1042+ Customer care specialist in Riyadh this January. Find roles across top companies and apply now to boost your career.

1042 customer care specialist jobs IN Riyadh

Customer Experience Specialist

Customer Service Specialist

Customer Service Quality Specialist - KSA Residence

Guest Relations Associate

Guest Relations Associate

Customer Experience Specialist

Customer Experience Specialist