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customer service representative

customer care specialist

Sanofi

<div><h2 class="jobSectionHeader"><b>JOB PURPOSE</b></h2><h2 class="jobSectionHeader"><b>
Purpose:</b></h2><h2 class="jobSectionHeader"><b>
To drive sales and market share of assigned Sanofi products in the designated area by conducting sales promotions in line with Company strategy, rules and local regulations.</b></h2><h2 class="jobSectionHeader"><b>
To achieve success, it is critical that the Customer experience specialist:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Orchestrate the customer centricity approach in the assigned territory.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Promote Sanofi products according to company rules and local regulations</b></h2></li><li><h2 class="jobSectionHeader"><b>
Conduct regular visits of pharmacies to monitor product availability and movement.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Introduction of New products.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Use sales techniques and operational tools in order to achieve sales objectives and constantly seek to upscale his/her capabilities in light of the agile new way of working.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
</b></h2><h2 class="jobSectionHeader"><b>
KEY RESULTS / ACCOUNTABILITIES</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Main point of contact for product information, brand detailing &amp; messaging through multiple channels / follow up comm with HCPs / conduct physical &amp; virtual RTMs</b></h2></li><li><h2 class="jobSectionHeader"><b>
Dynamic customer profiling &amp; segmentation, digital habits, preferences and prioritize interactions, coordinate with CSLs to develop impactful customer engagement plan for key prescribers.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Identify customers and manage sales promotion of assigned products to the target doctors to achieve monthly, quarterly and annual targets in line with company strategy</b></h2></li><li><h2 class="jobSectionHeader"><b>
Hybrid Rep &amp; OC campaign orchestrator with full empowerment to apply TURING OCCP improving customer engagement</b></h2></li><li><h2 class="jobSectionHeader"><b>
Develop weekly and monthly visit plans in consultation with the line manager and in compliance with Sanofi internal sales systems and procedures</b></h2></li><li><h2 class="jobSectionHeader"><b>
Maintain and update product and competition knowledge in order to create a good professional image and build good relationships with trade personnel</b></h2></li><li><h2 class="jobSectionHeader"><b>
Identifying and establishing new business.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Details to achieve the success</b></h2></li><li><h2 class="jobSectionHeader"><b>
Update all the required information on doctor cards and list</b></h2></li><li><h2 class="jobSectionHeader"><b>
Communicate regularly with key opinion leaders, get market feedback and report any relevant information to commercial lead in line with company procedures and best practice.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Support the commercial lead with the knowledge transfer to the new hires in order to familiarize them with product knowledge, medical information, territory coverage and reporting system</b></h2></li><li><h2 class="jobSectionHeader"><b>
Implement territory coverage plan (No. of total calls, remote penetration &amp; plan adherence)</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Maintain Compliance</b></h2><h2 class="jobSectionHeader"><b>
Abide by the requirements of the internal Code of Ethics including but not restricted to maintaining high professional standards of conduct in line with the Company procedure with a duty of care to the reputation of the Company</b></h2><h2 class="jobSectionHeader"><b>
Ethical Leadership</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Takes personal accountability to use personal experience and knowledge, as well as the training and tools provided by Sanofi, to maintain a good knowledge and understanding of all ethics and governance relevant to the role (Sanofi Policies and Procedures and any relevant legal requirements) and demonstrate personal leadership in applying these to all work undertaken.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Escalates any decisions, or seek the support of colleagues or management if personal knowledge and understanding is not at the level required to carry out any part of the role</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Health, Safety and Environment Responsibilities</b></h2><h2 class="jobSectionHeader"><b>
To care for his/her own safety and wellbeing and the safety of others, and to co-operate with the company to ensure a safe place of work. Employees are therefore expected to:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Support and conform to Company HSE rules and procedures to ensure a safe, healthy, and pollution free work environment.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Follow HSE guidelines and take all necessary measures applicable to effectively implement the &lsquo;HSE action plan (PASS)&rsquo; in the work area and the activities.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Follow HSE rules and &lsquo;Act responsibly&rsquo; to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Follow the company&rsquo;s road safety program.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Periodically check the car to ensure its road worthiness e.g. brakes, lights, indicators, tires etc. Also, ensure that the car is timely serviced and maintained as per the manufacturer&rsquo;s recommendation, and all the documents such as the driving license, car insurance etc. are always valid in condition.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
KEY WORKING RELATIONSHIPS</b></h2><h2 class="jobSectionHeader"><b>
INTERNAL</b></h2><h2 class="jobSectionHeader"><b>
Cross Functional Collaboration with:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Commercial Lead</b></h2></li><li><h2 class="jobSectionHeader"><b>
Customer Centricity Lead</b></h2></li><li><h2 class="jobSectionHeader"><b>
Agile Coach</b></h2></li><li><h2 class="jobSectionHeader"><b>
Marketing</b></h2></li><li><h2 class="jobSectionHeader"><b>
Medical</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Occasional Contact with:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Training</b></h2></li><li><h2 class="jobSectionHeader"><b>
IT</b></h2></li></ul><h2 class="jobSectionHeader"><b>
EXTERNAL</b></h2><h2 class="jobSectionHeader"><b>
Would be expected to be involved with:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
HCPs</b></h2></li><li><h2 class="jobSectionHeader"><b>
Purchasers</b></h2></li></ul><h2 class="jobSectionHeader"><b>
</b></h2><h2 class="jobSectionHeader"><b>
SKILLS, EXPERIENCE &amp; KNOWLEDGE REQUIREMENTS</b></h2><h2 class="jobSectionHeader"><b>
Education Level:</b></h2><h2 class="jobSectionHeader"><b>
Bachelor degree in a Medical field (Medicine, Pharmacy)</b></h2><h2 class="jobSectionHeader"><b>
</b></h2><h2 class="jobSectionHeader"><b>
Skills:</b></h2><h2 class="jobSectionHeader"><b>
Communication skills</b></h2>
null</div>

Customer Experience Specialist (CES)

Lendo

<div><p>As Lendo continues to grow, we&rsquo;re looking for a proactive and customer-focused Customer Care Officer to deliver exceptional service at every interaction. In this role, you&rsquo;ll be at the forefront of our customer experience, handling inquiries, resolving complaints, and ensuring every customer leaves with a positive impression of Lendo. You&rsquo;ll work closely with other teams to resolve issues at the root cause, maintain high service standards, and contribute to achieving our SLAs and KPIs.</p><p><b><br>
Key responsibilities:</b></p><p></p><ul><li><p><br>
Handling incoming or outgaining customer calls to provide support</p></li><li><p>
Handling Customer inquiries and complaints via active channels</p></li><li><p>
Work closely with other departments to ensure resolving issue with Hight quality and root solution.</p></li><li><p>
Communicate effectively with customers, addressing their needs and ensuring a positive customer experience</p></li><li><p>
Resolve customer complaints in a professional manner while prioritizing customer satisfaction</p></li><li><p>
Escalate the critical customer complaints and issues to supervisor to ensure solving the issue</p></li><li><p>
Contribute to achieve of customer service standards SLAs and KPIs</p></li><li><p>
Ensure each interaction is documented thoroughly in the system, maintaining up-to-date customer records.</p></li></ul><p></p><p><b>
Qualifications:</b></p><p></p><ul><li><p>
Education<b>:</b> Bachelor&rsquo;s degree in Business Administration or a related field.</p></li><li><p>
Skills<b>:</b> Strong communication, problem-solving, and active listening abilities, with proven multitasking and time management skills.</p></li><li><p>
Knowledge<b>:</b> Familiarity with product/service offerings, call center operations, customer relationship management (CRM) systems, and quality assurance standards.</p></li><li><p>
Language<b>:</b> Proficiency in English at a minimum intermediate level (B1/B2).</p></li></ul></div>

Customer Care Officer - Tamheer

Tabby

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
<b>
Tabby</b> creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.<br>
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.<br>
<br>
We are seeking a skilled Customer Service Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English, and have a strong understanding of customer service principles and practices as well as cultural nuances of the GCC region. In this role, you will be responsible for monitoring, evaluating and improving the quality of our customer service interactions to ensure customer satisfaction and retention.</div><div></div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.</li>
<li>Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.</li>
<li>Develop customised learning plans and coach agents to enhance customer service skills and knowledge.</li>
<li>Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.</li>
<li>Conduct research to identify best practices in customer service, and suggest continuous improvement practices</li>
<li>Work closely with other team members to ensure a high level of customer satisfaction.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Requirements:</b></h3><br>
<ul>
<li>
Fluency in Arabic (CEFR Level B2) and English (CEFR level C1) for both written as well as spoken.</li>
<li>Proven experience in a customer service quality assurance role.</li>
<li>Strong knowledge of customer service principles and practices.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Ability to work independently and as part of a team.</li>
Bachelor's degree in business administration, marketing, or a related field<br>
<li>
</li></ul><div><b>Preferred qualifications:</b></div><br>
<div></div><ul><li>
Six Sigma (Green or Black Belt) / LEAN or any other quality management certifications</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Customer Service Quality Specialist - KSA Residence

Trendyol

<div><div><div><b>About the Team</b></div><div>
At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.</div><div></div><div><br>
As a <b>Customer Service Agent for Contact Handling</b>, you'll be on the front lines, providing prompt and professional support to our customers through live chat. You will be responsible for resolving a wide range of inquiries efficiently, escalating complex issues when necessary, and maintaining a high level of accuracy and quality in every interaction. Your ability to manage multiple chats simultaneously while following company guidelines will be key to ensuring a positive customer experience.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Respond to customer inquiries via live chat promptly and professionally</li><li>
Resolve issues efficiently or escalate when needed</li><li>
Manage multiple chats while maintaining accuracy and quality</li><li>
Log interactions and updates accurately in the system</li><li>
Follow company guidelines and communication standards</li><li>
Collaborate with internal teams to address customer needs</li><li>
Meet performance targets (e.g., response time, CSAT)</li><li>
Stay informed about products, services, and policies</li><li>
Report recurring issues or trends to supervisors</li><li>
Handle customer data with care and maintain confidentiality</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Expected Qualifications</b></h3><ul><li><ul><li>
Previous experience in a customer service role, preferably in live chat or digital support channels</li><li>
Excellent written communication skills in English, with strong grammar, spelling, and tone appropriate for professional customer interaction</li><li>
Typing speed and accuracy suitable for handling multiple chats simultaneously</li><li>
Customer-focused mindset, with the ability to handle inquiries efficiently and empathetically</li><li>
Problem-solving skills to resolve issues quickly and effectively within the chat environment</li><li>
Ability to multitask and stay organized in a high-volume, fast-paced setting</li><li>
Team player with good interpersonal skills and a collaborative attitude</li><li>
Flexible and adaptable, with a willingness to learn and respond to changes in processes or customer needs</li></ul></li></ul></div></div>
<div><div><b>What We Offer</b></div><ul><li><b>Personalised training allowance and learning opportunities: </b>Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.</li><li><b>Responsibility from day one: </b>Take full ownership from the start in a culture where every voice is heard and valued.</li><li><b>A diverse, international team: </b>Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.</li><li><b>Opportunities to grow with the best: </b>Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.</li><li><b>Meaningful connections beyond tasks:</b> Be part of team rituals, events, and social activities that help us stay connected and inspired.</li></ul><div></div><div><b><br>
Take the Next Step</b></div><div>
If this role excites you, apply today, we look forward to taking the next step with you.</div><div>
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.</div></div></div>

Customer Service Agents for Contact Handling (Saudi Nationals Only)

Go Track GPS Trading LLC

<p><b>About Us:</b><br/>Let&rsquo;s Drive is a leading car rental brand expanding its footprint in Riyadh. With a strong reputation for quality service and customer satisfaction, we are looking for motivated individuals to join our growing team.</p><p><b>Role Overview:</b><br/>As a Customer Service Representative, you will be the first point of contact for our customers&mdash;assisting them with reservations, providing information about our fleet, processing rental agreements, and ensuring a smooth customer experience from booking to vehicle return.</p><p><b>Key Responsibilities:</b></p><ul><li>Greet customers warmly and professionally at our branch or via phone/WhatsApp/chat.</li><li>Assist customers with vehicle rental bookings, modifications, and cancellations.</li><li>Explain rental terms, conditions, and insurance coverage clearly.</li><li>Manage rental agreements, payment processing, and required documentation.</li><li>Address customer queries, complaints, and feedback promptly.</li><li>Coordinate with the operations team to ensure timely vehicle availability and delivery.</li><li>Maintain accurate customer records and transaction logs in the system.</li><li>Upsell additional products and services such as GPS, child seats, and insurance packages.</li><li>Ensure compliance with company policies and Saudi regulations.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 1&ndash;2 years of experience in customer service, preferably in car rental, hospitality, or travel.</li><li>Excellent communication skills in <b>Arabic and English</b> (spoken and written).</li><li>Strong problem-solving and interpersonal skills.</li><li>Basic computer skills and familiarity with CRM or booking systems.</li><li>Ability to work under pressure and handle multiple tasks.</li><li>Presentable, professional, and customer-focused.</li><li>Must be currently based in Riyadh with valid work authorization in Saudi Arabia.</li></ul><p><b>Working Hours:</b></p><ul><li>6 days a week (rotational shifts &ndash; morning/evening)</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary plus commission/incentives.</li><li>Training and career development opportunities.</li><li>Employee discounts on rentals.</li></ul><p>Job Type: Full-time</p><p>Pay: &#65020;4,000.00 - &#65020;6,000.00 per month</p><p>Experience:</p><ul><li>Car Rental: 2 years (Required)</li></ul><p>Language:</p><ul><li>English and Arabic (Required)</li></ul>

Custmer Service Represtative

Siemens Healthineers

<div><div><div><p>Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
</p><p>Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
</p></div><div><p>Apply now for the position of Credit Management Specialist and you will support our cash collection and customer follow-up activities</p></div><div><p><b>
About the Role</b></p><p></p><p>
We are looking for a Credit Management Specialist to support our cash collection and customer follow-up activities. The role will focus on visiting customers, ensuring timely collection of outstanding payments, and keeping accurate records of follow-ups. This position plays an important part in maintaining smooth cash flow for the business.</p><p></p><p><b>
Key Responsibilities</b></p><p></p><ul><li>Follow up with customers by phone, email, and visits to ensure timely collection of receivables.</li><li>Coordinate with internal teams to resolve invoice or payment issues.</li><li>Maintain up-to-date records of customer accounts and collection status.</li><li>Prepare simple reports on overdue accounts and collection progress.</li><li>Support the Head of Collection/AR in day-to-day collection activities.</li></ul><p></p><p><b>
Requirements</b></p><p></p><ul><li>Bachelor&rsquo;s degree in Finance, Accounting, or Business OR High School diploma with strong practical experience in credit/collections.</li><li>2+ years of experience in credit control, receivables, or cash collection.</li><li>Basic to intermediate English level (reading/writing for work communication).</li><li>Good communication and negotiation skills in Arabic.</li><li>Willingness to travel within KSA for customer visits.</li><li>Proficiency in MS Office (Excel, Word); ERP system experience is a plus.</li></ul></div></div><p></p><div><br>
Who we are:<br>
</div><div></div><br>
<div>We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.<br>
</div><div></div><br>
<div>How we work:<br>
</div><div></div><br>
<div>When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual&rsquo;s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world&rsquo;s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.</div><div></div><div><br>
As an equal opportunity employer, we welcome applications from individuals with disabilities.</div><div></div><div><br>
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.<br>
</div><div></div><br>
<div>To all recruitment agencies:<br>
</div><div></div><br>
<div>Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.</div></div><div></div>

Credit Management Specialist

King Abdullah Bin Abdulaziz University Hospital

<div><p><b>Job Purpose:
</b></p><p>Revenue Cycle Management Specialist and coder II plays a crucial role in ensuring a seamless patient experience within the hospital's financial ecosystem. Responsible for overseeing various aspects such as Coding, Scheduling, Registration, Check-in, Eligibility Verification, Pre-Authorization &amp; Notification, as well as Payments, Deductibles &amp; Co-payments, this role demands meticulous attention to detail and excellent interpersonal skills .<br>
</p><p></p><p><b>Key Accountabilities &amp; Responsibilities:
</b></p><div><ul><li>Responsible for the efficient and effective operation of the patient access department, including coding, scheduling, registration, check-in, eligibility, pre-authorization and notification, and payments, deductibles, and co-payments.
</li></ul><ul><li>Oversees the work of patient access staff and ensures that they are providing high-quality customer service to patients.
</li></ul><ul><li>Monitors patient access metrics and implements process improvements to enhance efficiency and reduce wait times.
</li></ul><ul><li>Works with other hospital departments to ensure that patients have a smooth and seamless experience throughout their care journey.
</li></ul><ul><li>Respects patients and their families to promote a patient-centered care culture.
</li></ul><ul><li>Participates in and supports quality improvement and patient safety activities as an individual or as part of a multidisciplinary team.
</li></ul></div><p>Performs other job related duties, as assigned<br>
</p><p></p><p><b>Job Qualifications and Experience:<br>
</b></p><p></p><p>- Bachelor Degree in Business Administration, Healthcare profession (i.e. Nursing, Pharmacy) or any related field.
</p><p>- 2 years of Experience (Must be in RCM and Coding).</p></div><p></p>

Revenue Cycle Management Specialist II

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