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customer experience (crm) manager

customer consultant

<div>We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.<div>
SAP Consultant Opportunities.</div><div> 
</div><ul><li>We are looking to hire either one of the three positions listed below.</li></ul><div></div><div> 
Join our CoE Customer Services &amp; Delivery team as we support clients in their digital transformation journeys. We enable the successful adoption of SAP solutions through expert planning, implementation, integration, and continuous improvement. We are currently hiring for the following consultant roles:</div><div>
1. SAP Technology Consultant</div><div>
As a SAP Technology Consultant, you will lead and support SAP implementation projects, focusing on the technical landscape. Your expertise in SAP S/4HANA, HANA Platform, and SAP BTP will drive successful outcomes across various customer engagements.</div><div>
Key Responsibilities:</div><ul><li>
Lead or support SAP S/4HANA implementation and migration projects</li><li>
Plan and run blueprint workshops</li><li>
Analyse business processes and estimate project scope and timelines</li><li>
Solve complex technical issues and enable knowledge transfer</li></ul><div>
Required Experience &amp; Skills:</div><ul><li>
7+ years of experience in SAP S/4HANA installations/migrations, SAP HANA platform, and/or SAP BTP</li><li>
Experience as a Technical Architect or Project Manager is a plus</li><li>
Strong communication and presentation skills</li><li>
Fluent in English and Turkish</li><li>
Willingness to travel up to 50%</li></ul><div>
2. SAP Development Consultant</div><div>
This role is ideal for a SAP Development Consultant with deep technical expertise in ABAP and SAP front-end technologies. You&rsquo;ll play a key role in implementing, optimising, and extending SAP solutions with custom development.</div><div>
Key Responsibilities:</div><ul><li>
Deliver SAP development and upgrade projects</li><li>
Facilitate workshops and define technical solutions</li><li>
Resolve complex development issues and optimise system performance</li></ul><div>
Required Experience &amp; Skills:</div><ul><li>
7+ years of hands-on experience in SAP ABAP, CDS, Fiori, and/or SAP BTP</li><li>
Strong skills in Performance Optimization</li><li>
Experience in scoping, team leadership, and stakeholder engagement</li><li>
Fluent in English and Turkish</li><li>
Open to travel up to 50%</li></ul><div>
 3. SAP CO Consultant</div><div>
As an experienced SAP CO Consultant, you will support customers with financial controlling processes, leveraging S/4HANA and cloud solutions. You will work closely with client teams to deliver tailored SAP CO implementations.</div><div>
Key Responsibilities:</div><ul><li>
Deliver SAP S/4HANA CO projects through all phases</li><li>
Conduct workshops, scope planning, and process analysis</li><li>
Provide expert-level support on technical and functional CO topics</li></ul><div>
Required Experience &amp; Skills:</div><ul><li>
7+ years of experience with SAP S/4HANA CO</li><li>
Exposure to other modules SAP S/4HANA Cloud is beneficial</li><li>
Leadership in project and customer interaction</li><li>
Strong problem-solving and communication skills</li><li>
Fluent in English and Turkish</li><li>
Willingness to travel up to 50%</li></ul>
#CoEEMEASouth #SAPASCCareers #COEEMEA
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. 
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. 
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 412379 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.</div>

Senior SAP Consultant

KoçDigital

<div>
 
 
 Business Consultant (AI &amp; Advanced Analytics, Banking)
 
 
 
 
 
 
 
 Who we are
 
 
 
 As Ko&ccedil;Digital, we combine the strengths of Ko&ccedil; Holding to partner with our clients on their most complex digital challenges. Leveraging our Advanced Analytics and Internet of Things (IoT) solutions, we deliver tangible and lasting impact. Through Ko&ccedil;Digital Academy &mdash; our world-class training center for Advanced Analytics and IoT &mdash; we empower our partners, customers, and teams.
 
 
 
 
 
 At Ko&ccedil;Digital, you&rsquo;ll have the chance to work with clients across multiple industries. Ko&ccedil;Digital is a constellation of expert teams focused on creating practical, measurable results by applying cutting-edge analytics and AI approaches.
 
 
 
 
 
 
 Job Description
 
 
 
 We are seeking an experienced Business Consultant with strong expertise in AI, advanced analytics, and financial services &mdash; particularly in banking CRM analytics and risk analytics.
 
 
 You will partner with banks to design data-driven strategies, shape AI/analytics use cases, and lead the end-to-end lifecycle of analytics products that enhance customer engagement, risk decisioning, and operational efficiency.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Lead business discovery with banks, identifying opportunities in CRM, credit, risk, and customer lifecycle analytics
 </li>
 <li>
 Translate banking business problems into AI/analytics use cases with clear KPIs and measurable value drivers
 </li>
 <li>
 Collaborate with data scientists and product teams to design solutions such as:
 </li>
 <li>
 next-best-action models
 </li>
 <li>
 credit scoring &amp; risk models
 </li>
 <li>
 churn prediction
 </li>
 <li>
 early-warning systems
 </li>
 <li>
 fraud detection
 </li>
 <li>
 customer segmentation
 </li>
 <li>
 Support presales activities, business case development, and high-level solution design for banking analytics platforms
 </li>
 <li>
 Act as the business lead within delivery teams, ensuring alignment with banking processes, regulatory expectations, and customer value
 </li>
 <li>
 Drive user adoption, onboarding, and value realization across CRM, Risk, Digital, and Marketing teams
 </li>
 <li>
 Contribute to reusable assets, frameworks, and Ko&ccedil;Digital&rsquo;s internal know-how for banking analytics
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Degree in Finance, Economics, Engineering, Business, Data Science, or a related field
 </li>
 <li>
 Strong understanding of retail banking, credit risk, customer analytics, and digital banking KPIs
 </li>
 <li>
 Ability to convert banking needs into actionable AI/analytics solutions and communicate insights clearly to business stakeholders
 </li>
 <li>
 Hands-on experience with SQL and Python for analysis and exploration
 </li>
 <li>
 Familiarity with key AI and analytics techniques used in banking:
 </li>
 <li>
 classification, propensity modeling
 </li>
 <li>
 segmentation
 </li>
 <li>
 forecasting
 </li>
 <li>
 credit risk scoring
 </li>
 <li>
 Good understanding of the analytics product lifecycle, model monitoring, and model governance in financial institutions
 </li>
 <li>
 8+ years of experience, including minimum 3 years in banking analytics, AI consulting, or data-driven transformation
 </li>
 <li>
 Demonstrated stakeholder management skills across CRM, Risk, Digital, and IT teams
 </li>
 <li>
 Proven track record of delivering AI or analytics solutions in enterprise banking environments
 </li>
 </ul>
 
 
 
 
 
 What we offer
 
 
 <ul>
 <li>
 Akademi Plus &ndash; Technical and Personal Development Trainings
 </li>
 <li>
 Career opportunities and rotations within Ko&ccedil; Group
 </li>
 <li>
 On-campus sports center and Ko&ccedil; Community Sports Club
 </li>
 <li>
 Flextra &ndash; Flexible benefits package
 </li>
 <li>
 Social support payments
 </li>
 <li>
 Mobile phone and internet
 </li>
 <li>
 TokenFlex digital meal card
 </li>
 <li>
 Birthday leave
 </li>
 <li>
 The privileged world of being a Ko&ccedil; Group member: Ko&ccedil; Ailem, Ko&ccedil; Akademi, Ko&ccedil; Healthcare
 </li>
 </ul>
 
 
</div>

Business Consultant

Concentrix

<div>
 Job Title:
 
 
 M&uuml;&scedil;teri Dan&inodot;&scedil;man&inodot;-Genel Ba&scedil;vuru-TR
 
 
 
 Job Description
 
 
 
 CONCENTRIX (WEBHELP) olarak gelece&gbreve;in markalar&inodot;na teknoloji ve servis hizmeti sa&gbreve;l&inodot;yoruz. D&uuml;nyada, 70'ten fazla &uuml;lkede 440 binden fazla &ccedil;al&inodot;&scedil;an&inodot;m&inodot;zla hizmet veriyoruz. T&uuml;rkiye&rsquo;de ise ba&scedil;ta &Idot;stanbul, &Idot;zmir, Ankara, Van olmak &uuml;zere toplam 7 &scedil;ehirde, 15 bini a&scedil;k&inodot;n &ccedil;al&inodot;&scedil;an&inodot;m&inodot;zla i&scedil; ortaklar&inodot;m&inodot;z i&ccedil;in de&gbreve;er &uuml;retmeye devam ediyoruz.
 
 
 GENEL N&Idot;TEL&Idot;KLER
 
 
 <ul>
 <li>
 &Idot;stanbul, &Idot;zmir, Ankara, Van, Bursa veya Bing&ouml;l&rsquo;de ikamet eden
 </li>
 <li>
 7/24 Vardiyal&inodot; sistemde &scedil;irket ortam&inodot;nda &ccedil;al&inodot;&scedil;abilecek,
 </li>
 <li>
 Sat&inodot;&scedil; konusunda deneyimli veya istekli,
 </li>
 <li>
 &Idot;yi derece MS Office programlar&inodot;n&inodot; kullanabilen,
 </li>
 <li>
 &Idot;leti&scedil;im becerileri geli&scedil;mi&scedil;, diksiyonu d&uuml;zg&uuml;n,
 </li>
 <li>
 &Idot;kna kabiliyeti y&uuml;ksek,
 </li>
 <li>
 &Ccedil;&ouml;z&uuml;m odakl&inodot;, Tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n,
 </li>
 <li>
 Dinamik, yo&gbreve;un tempoya ayak uydurabilecek,
 </li>
 <li>
 Erkek adaylar i&ccedil;in askerli&gbreve;ini tamamlam&inodot;&scedil; ya da en az 2 y&inodot;l tecilli
 
 
 </li>
 </ul>
 Location:
 
 
 TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1505090
 
</div>

Müşteri Danışmanı-Genel Başvuru-TR

<div>
 At EY, we&rsquo;re all in to shape your future with confidence.
 
 
 We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
 
 
 Join EY and help to build a better working world.
 
 
 
 The opportunity
 
 
 
 EY is a global leader in Assurance, Consulting, SaT (Strategy &amp;Transactions) and Tax services.
 
 
 Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. The insights and quality services we provide help build trust and confidence in the capital markets and in economies the world over. Our offices around the world use the same methodology and are linked through an integrated technology platform to enable instantaneous communication and collaboration among team members, regardless of location. As a member of EY Global, in T&uuml;rkiye we operate in 6 offices located in &Idot;stanbul, Ankara, Bursa, &Idot;zmir and Adana, with more than 1800 people for over 40 years.
 
 
 At EY, we empower our 400.000 people in more than 150 countries with the right mindsets and skills to navigate what&rsquo;s next, become the transformative leaders the world needs, pursue careers as unique as they are, and build their own exceptional EY experiences. We work together across our full spectrum of services and skills so that business, people and the planet can thrive together.
 
 
 Together, all in, to build a better working world.
 
 
 
 Your Key Responsibilities
 
 
 
 We are looking for Consultant/Senior Consultant to join our leading Business Transformation team. Our Consultant/Senior Consultant are passionate about helping businesses reimagine and transform, and above all are smart, switched on and have a strategic, creative and analytical mindset.
 
 
 Consultant/Senior Consultant are integral to our project teams and work closely with our clients. They bring enough experience and confidence to give presentations, support in facilitating client workshops and design sessions. They undertake and analyze customer research and data and organize and deliver their work as part of a larger team.
 
 
 <ul>
 <li>
 Lead work streams of performance improvement services; formulate high-quality, insightful and sustainable solutions to help clients accelerate business growth and streamline their operations
 </li>
 <li>
 Ensure work efficiency during all engagements by continuously improving processes, utilizing methodologies, tools, and technologies
 </li>
 <li>
 Be responsible for parts of the final deliverables for clients
 </li>
 <li>
 Contribute to the preparation and facilitation of workshops, presentations and training at client premises and within the team
 </li>
 <li>
 Work closely with the project manager, identify and escalate potential risks and issues to project manager along with suggested preventive or mitigating actions
 </li>
 <li>
 Contribute to a strong client relationship through effective management of interactions with client personnel
 </li>
 <li>
 Supervise and coach junior professionals, help people enhance their contribution and develop their capabilities
 </li>
 <li>
 Conduct market research, contribute to the development of proposals, identify and escalate potential business opportunities on existing engagements
 </li>
 <li>
 Senior will need to lead teams and manage client interactions for Performance Improvement engagements
 
 
 </li>
 </ul>
 
 What We Look For
 
 
 
 <ul>
 <li>
 A relevant university degree, preferably in Economics, Political Science, Business Administration or a similar discipline from a reputable university, a relevant Masters Degree is a plus
 </li>
 <li>
 At least 2 (for Consultants) and 4 (for Senior Consultants) years of professional experience in management and strategy consulting studies conducted for public clients (such as policy/strategy design and evaluation, organisational review and restructuring, market assessment and analysis, economic/sectoral research and forecasting, process design and improvement, project and programme management etc.)
 </li>
 <li>
 Operating model design and enterprise wide transformation project history is a plus
 </li>
 <li>
 Strong research and data analysis skills (both qualitative and quantitative)
 </li>
 <li>
 Excellent report writing skills (both in English and in Turkish)
 </li>
 <li>
 Strong client and relationship-building skills
 </li>
 <li>
 Strong work initiative
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Strong drive to excel professionally, and to guide and motivate others
 </li>
 <li>
 Dedicated, innovative, resourceful, analytical and able to work under pressure
 </li>
 <li>
 Foster an efficient, innovative and team-oriented work environment
 
 
 </li>
 </ul>
 
 What We Offer You
 
 
 
 At EY, we&rsquo;ll develop you with future-focused skills and equip you with world-class experiences. We&rsquo;ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
 
 
 Are you ready to shape your future with confidence? Apply today.
 
 
 To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.
 
 
 
 EY
 
 | Building a better working world
 
 
 EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
 
 
 Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
 
 
 EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
</div>

EY Türkiye - Business Transformation / Consultant - Senior Consultant

Mastercard

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Consultant, Advisors &amp; Consulting Services, Strategy &amp; Transformation - AI Practice
 
 
 
 Overview
 
 
 
 MasterCard Advisors, the professional services arm of Mastercard Worldwide, provides consulting services (including business strategy, proposition &amp; operating model design, performance optimization, marketing, information and risk management) to financial institutions, merchants and governments worldwide.
 
 
 With its unique payments expertise, deep understanding of customer needs and successful track record in addressing complex challenges throughout the payments lifecycle, Mastercard Advisors has established a strong track record of successfully addressing the challenges and opportunities of its clients.
 
 
 <ul>
 <li>
 Do you want to gain exposure to a wide variety of different clients in the payments ecosystem?
 </li>
 <li>
 Would you enjoy problem solving some of the largest challenges faced by clients?
 </li>
 <li>
 Do you have the experience, drive, and personality to be successful in the rewarding role as a consultant to some of the industry&rsquo;s leading companies?
 </li>
 <li>
 Are you motivated by working in new consulting models, leading to insights into issues and developing recommendations that add real value to clients?
 
 
 
 </li>
 </ul>
 Role
 
 
 Consultant is a team member who actively contributes to delivering consulting projects for Mastercard Advisors clients.
 
 
 <ul>
 <li>
 Contributes towards the development of strategies and programs for large, strategically important global clients from a central delivery hub
 </li>
 <li>
 Works with established project methodologies to ensure consistent, high quality deliverables
 </li>
 <li>
 Supports intellectual capital development from client work and incorporate insights from related intellectual capital/project initiatives
 </li>
 <li>
 Independently identifies issues in defined area of analysis, structures analysis with oversight and synthesizes own analysis and identifies relevant implications
 </li>
 <li>
 Support development of recommendations, and prepares and delivers prepared presentations, working with defined templates and deliverables
 </li>
 <li>
 Leverages understanding of immediate clients&rsquo; needs and agenda to provide creative input into project
 
 
 
 </li>
 </ul>
 
 All About You
 
 
 
 Education Needed: Strong undergraduate degree required.
 
 
 Experience Needed: Demonstrated experience in the areas of:
 
 
 <ul>
 <li>
 Professional level English language capability
 </li>
 <li>
 Analytical, interpretive and problem solving skills, including the proven ability to interpret large amounts of data, some of it ambiguous, and translate it into concise rational output that includes recommendations based upon core findings.
 </li>
 <li>
 Strong presence &amp; communication skills &ndash; both interpersonal &amp; written
 </li>
 <li>
 Proven team player with proven ability to work with all levels in a highly intellectual, collaborative, and fast paced environment
 
 
 
 </li>
 </ul>
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 </li>
 </ul>
</div>

Consultant, Advisors & Consulting Services, Strategy & Transformation - AI Practice

Junior Consultant

GRAND CLINC

GRAND clinic is recruiting Senior sales representatives to be part of its team. If you are fluent in English, French, German or Italian, Spanish, Romanian and you have experience as a medical representative, this position is for you.Please note that this job can only be done from our office. The employee must reside in Istanbul, Turkey.Role Description and Key Responsibilities:-Engage with leads to present our offers and effectively communicate their value to generate interest and sales opportunities.-Address patient concerns by actively listening, empathizing, and providing accurate, relevant information to build trust.-Negotiate and secure patient commitments to finalize purchases, ensuring a positive decision-making experience.-Maintain detailed records of interactions to track progress, measure performance, and facilitate timely follow-ups with leads.-Proactively work towards achieving or exceeding sales targets through strategic outreach and relationship-building efforts.Qualifications:-Prior experience in roles such as Medical Consultant, Tele sales Representative, Translator, or Call Center Agent is preferred.-Excellent communication and active listening skills are essential. Basic sales and customer service expertise is required-Proficiency in using computer systems and CRM software is necessary.Working at GRAND CLINIC:1- International work environment.2- Career development opportunities3- Competitive salary4- Sales commissionJob Type: Full-time

Senior Telesales specialist (Medical Tourism)

Explore 533+ Customer consultant in Istanbul this November. Find roles across top companies and apply now to boost your career.