airport concierge

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airport ramp agent - sfo

customer experience concierge, centurion lounge - sfo Jobs in San Francisco

customer experience concierge centurion lounge sfo

American Express

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Job Description:
The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the San Francisco Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.
It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:
<ul><li>Welcoming and providing access to our Card Members upon arrival at reception
</li><li>Being accountable and taking ownership of the customer&rsquo;s experience from beginning to end
</li><li>Creating innovative ways to resolve customers&rsquo; issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer
</li><li>Employing the Customer First philosophy in meeting customers&rsquo; needs and expectations
</li><li>Providing concierge and lifestyle recommendation
</li><li>Providing travel consultation and minimal reservation assistance
</li><li>Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners
</li></ul>Lounge Hours of operation are from 05:00 AM &ndash; 11:00 PM Daily. Hours are subject to change due to business need.
Qualifications:
A successful candidate will possess the following qualifications:
<ul><li>Minimum of 1 year recent experience servicing premium customers
</li><li>Airline, lounge or travel industry experience required, including reservation experience
</li><li>Passion for servicing customers with proactive solutions
</li><li>Exceptional communication skills, delighting the customer with every single interaction
</li><li>The ability to listen to the customer&rsquo;s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
</li><li>Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
</li><li>The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
</li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members&rsquo; experience at the forefront of everything you do
</li><li>Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment
</li><li>Ability to utilize and switch from multiple technology platforms with ease
</li><li>Adapt to an ever changing environment and being resilient
</li><li>Ability to work flexible shifts including nights, weekends, and holidays is essential
</li><li>Light to moderate lifting may be required for certain job tasks
</li></ul>Salary Range: $20.00 to $28.00 hourly + bonus + benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we&rsquo;ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>6% Company Match on retirement savings plan
</li><li>Free financial coaching and financial well-being support
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the &ldquo; Know Your Rights &rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.</div>

Customer Experience Concierge, Centurion Lounge - SFO

Alliance Ground International

<div>Job Description:
Job Description:
Do you enjoy working in a fast-paced, safety-obsessed aviation environment? 
 
As an Airport Concierge, you will be responsible for delivering a seamless end-to-end airport experience to clients, ensuring customer satisfaction.
Ideal candidates will have at least one year of Customer Service experience. 
 Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 
Job Responsibilities:<ul><li>
Greet client upon arrival at the airport with a friendly and professional demeanor.</li><li>
Escorting clients through security</li><li>
Escort clients to their gate, lounge, restaurant or amenity of their choosing.</li><li>
Assisting with luggage ensuring it loaded to the correct destination.</li><li>
Continuously monitoring flights and communicating any gate changes, delays, early arrivals or cancellations to the client.</li><li>
Assist client print boarding pass if necessary.</li><li>
 Become familiar with all airport amenities such as restaurants, services, retail locations and airline ticket counters, gate information, and the quickest route from point A to point B.</li><li>
Develop and maintain professional rapport with regulating agencies and airlines within the airport.</li><li>
Exhibit upmost confidentiality with clients and client information.</li><li>
Maintain strict adherence to escorting protocol within the airport.</li><li>
Utilize Airport Butler systems to manage service details and communicate with clients.</li><li>
Perform other duties as assigned.</li></ul>
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:<ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul>
Physical Requirements:<ul><li>
Airport Concierge must be able to occasionally lift / carry / push / pull and move items 45 pounds (or more).</li><li>
Must be able to sit or stand for long periods of time.</li><li>
Must be able to work in various weather conditions.</li></ul>
Knowledge, Skills &amp; Abilities:<ul><li>
Good Communication Skills &ndash; Airport Concierge must be able to communicate information and instructions verbally and/or email and phone.</li><li>
Customer Service Skills &ndash; Airport Concierge are the primary point of contact for clients with any flight changes must have professional, courteous communication while resolving customer concerns.</li><li>
Computer skills: Airport Butler Concierge will be required to use Airport Butler app to track to track the start and end time of a greet.</li><li>
Problem-solving skills: Airport Concierge may be called upon to offer clients other lounge and/amenities options has necessary.
</li><li>Time management skills: Airport Butler must be able to manage their time to effectively complete tasks efficiently in a fast-paced environment.</li></ul> 
Qualifications:<ul><li>
High school diploma or GED</li><li>
Be at least 18 years of age.</li><li>
Must own smartphone with a mobile operating system and be willing to download apps required by AGI/Airport Butler for operational and data privacy purposes &ndash; partial reimbursement of service plan will be paid monthly</li><li>
High proficiency of computer and smartphone skills, including smartphone applications.</li><li>
Excellent verbal and communication skills.</li><li>
Must be willing to work flexible schedule morning, nights, weekends, and holidays to meet the demands of the operation.</li><li>
Must wear company uniform as outlined and conform to all grooming standards.</li><li>
Must after training, be able to efficiently use Airport Butler&rsquo;s automated reservation system, scheduling application, and communication technology.</li></ul>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
$23.00 - $25.00
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

Airport Concierge

Sodexo

<div>Airport Lounge Cook 
Location: CATHAY PACIFIC LOUNGE - SFO - 23346001
Workdays/shifts: ANY SHIFT (OPEN AVAILABILITY). More details will be provided during the interview process.
Employment Type: Full-Time or Part-Time
Pay Range: $26.00 per hour - $26.00 per hour 
Working with Sodexo is more than a job; it&rsquo;s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. 
What You&rsquo;ll Do: As a Airport Lounge Cook at Sodexo, you will be responsible for accurately and efficiently preparing, portioning, cooking, and presenting a variety of hot and cold food items for all meal periods and events in accordance with Sodexo&rsquo;s culinary standards for quality, presentation, and consistency. Working in a fast-paced kitchen environment, this position ensures all food products are prepared safely, accurately, and efficiently while maintaining a clean and organized workstation. The Cook I supports Sodexo&rsquo;s commitment to providing an exceptional dining experience by delivering high-quality dishes, contributing to effective kitchen teamwork, and upholding the highest standards of food safety and sanitation. Responsibilities may vary by account based on business needs and client requirements, and additional duties may be assigned as necessary. 
Responsibilities include:
<ul><li>Prepare food in accordance with current applicable federal, state and corporate standards, guidelines, and regulations to ensure high-quality food service is provided.</li><li>
Follow basic recipes and/or product directions for preparing, seasoning, cooking, tasting, carving, and serving soups, meats, vegetables, desserts, and other foodstuffs for consumption in eating establishments.
</li><li>Taste products, read menus, estimate food requirements, check production, and keep records to accurately plan production requirements and requisition supplies and equipment.
</li><li>Significant walking or other means of mobility.</li><li>
Ability to walk or stand for extended periods of time, throughout the entire duration of a shift, which may exceed 8 hours.
</li><li>Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 50 pounds.</li><li>
Ability to perform repetitive motions.</li><li>
Attends work and shows for scheduled shift on time with satisfactory regularity</li><li>
Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.</li></ul> 
What You Bring:
<ul><li>High School diploma, GED or equivalent experience.
</li><li>0 to 2 years of related work experience.</li><li>
Knowledge of basic operation of equipment and food-handling procedures preferred.</li><li>
Ability to follow written and verbal instructions.</li><li>
Good working knowledge of food preparation.
</li><li>Requires familiarity of kitchen equipment.
</li><li>Must be able to read and follow a recipe unsupervised.</li></ul> 
Link to full Job description 
What We Offer:<ul><li>
Flexible and supportive work environment, so you can be home for life&rsquo;s important moments.</li><li>
Access to ongoing training/development and advancement opportunities to turn your job into a career</li><li>
Full array of benefits that support you and your family&rsquo;s wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.</li><li>
In addition to Sodexo&rsquo;s standard, some locations may offer additional site-specific benefits, including free &ldquo;shift&rdquo; meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking.</li></ul> 
Link to benefits summary 
Overall, Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo&rsquo;s benefit offerings during the interview process. 
Who we are:
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. 
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you&rsquo;re happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form.</div>

Airport Lounge Cook

<div>Overview:
<div>
AvAirPros Services represents airlines&rsquo; interests and assists them in meeting the airport&rsquo;s operational goals. We ensure all stakeholders successfully work through the business, financial, technical, and operational issues that arise in the aviation industry. Our client, the San Francisco Terminal Equipment Company, LLC (SFOTEC) is responsible for the operation and maintenance of equipment, facilities, and services at San Francisco International Airport (SFO) including all terminal, landside, and airside operations.</div><div></div><div> 
Click Here to Apply!!</div>
Responsibilities:
<div>
The Ramp Tower Controller will be directly responsible for the day-to-day on-site operations related to the Ramp Control Tower, Airport Resource Management System (AMS), and Common Use gates managed by SFOTEC at San Francisco International Airport. This role safely controls aircraft movement in the ramp areas near the terminal buildings in the International Terminal at the San Francisco International Airport working closely with local FAA Air Traffic Control Tower personnel to ensure the safe, efficient, and expeditious movement of aircraft from the active taxiways to the non-movement ramp areas, and into their assigned gates.</div>
Qualifications:
<ul><li>High School Diploma, GED or equivalent education.</li><li>
2 years' experience in Airline, Airport Operations or a related field</li><li>
Proficient in using computer and technical computerized systems</li><li>
Ability to work any shift in a 24/7 operation, including weekends, overnights, and holidays.</li><li>
Ability to stay poised under pressure and maintain excellent quality work while working on multiple concurrent requests.</li><li>
Strong understanding of airport operational environment, stakeholders, tenants, and policies and procedures.</li><li>
Experience deconflicting issues between parties with different priorities.</li><li>
Understanding of airport and airline operations strategies, responses, and considerations.</li><li>
Strong experience in asset management and optimization, preferably at a large facility such as an airport, university, government building or manufacturing facility.</li><li>
Experience in managing, coordinating, and resolving airport emergencies and issues affecting airport operations.</li><li>
Experience in preparing, maintaining, and filing appropriate reports.</li><li>
Strong analytical skills to help take a proactive approach in improving airport operations.</li></ul><div>
Benefits</div><div>
In addition to the listed base starting pay, AvAirPros and SFOTEC provide generous benefits including company-paid medical/dental/rx coverage, short and long-term disability insurance, and long-term care insurance. We offer a 401k with match, and a stock plan as well as PTO (vacation/holiday/sick). This role also includes an additional annual bonus component based on company performance of up to $5000.</div><div>
Job Type: Full-Time</div><div>
Hourly Pay: $28/hr</div><div>
Job Type: Full-time</div><div>
Pay: $28.00 per hour</div><div>
Benefits:</div><ul><li>
401(k)</li><li>
Dental insurance</li><li>
Free parking</li><li>
Health insurance</li><li>
Paid time off</li><li>
Paid training</li><li>
Vision insurance</li></ul></div>

Airport Ramp Tower Controller

Hyatt

Summary
 
At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
 
Grand Hyatt at SFO is a luxury hotel located at San Francisco International Airport, delivering elevated dining and event experiences with a strong commitment to cleanliness, safety, and exceptional service. Our stewarding team is essential to keeping culinary operations running smoothly—supporting restaurants, bars, banquets, and in-room dining through behind-the-scenes excellence.
 
The goal of the Sous Chef – Banquets is to lead the banquet culinary operation and partner closely with the Executive Chef and Executive Sous Chef to create, implement, and maintain exceptional food quality and presentation standards. This role is responsible for overseeing banquet food production, supporting culinary colleagues, and ensuring seamless execution of meetings, events, and special functions that deliver an outstanding guest experience. In the absence of the Executive Chef and/or Executive Sous Chef, the Banquet Sous Chef may be required to oversee banquet culinary operations independently.
 
Key Responsibilities
 
Support culinary leadership by developing and assuming day-to-day management responsibilities within the banquet kitchen
 Oversee all aspects of banquet food preparation, production, and execution for meetings, conferences, weddings, and special events
 Serve as a key liaison between the banquet culinary team and other hotel departments to ensure smooth event execution
 Supervise the preparation, cooking, plating, and timely service of banquet menu items in accordance with Hyatt brand standards
 Collaborate with the Executive Chef and Executive Sous Chef to develop creative banquet menus, seasonal offerings, and special event menus
 Plan, coordinate, and execute holiday events, VIP functions, and other high-volume banquet operations
 Manage hourly culinary colleagues through scheduling, payroll, training, coaching, performance evaluations, and hiring
 Provide leadership and direction to culinary supervisors and other developing kitchen leaders as needed
 Lead and motivate the team to achieve exceptional guest satisfaction, colleague engagement, and operational excellence
 Monitor banquet food quality, consistency, production flow, and presentation on a daily basis
 Control food costs through proper ordering, inventory management, waste reduction, and efficient production practices
 Ensure all banquet kitchen facilities, equipment, and work areas maintain the highest standards of cleanliness, safety, and sanitation
 Maintain compliance with all food handling, health, and safety regulations
 Support a fast-paced, high-volume environment while maintaining composure, organization, and attention to detail
 
This is a temporary position with an employment time of approximately one month. This is also a salaried position with a compensation ranging from $65,000-$86,600.
 
Why make a good choice when you can make a Classic one by applying for your next career opportunity with a Grand Hyatt hotel? Hyatt Regency hotels provide superior services and elevated experiences. Looking for a Classic beginning in your next career? Apply today at careers.hyatt.com
 
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 Qualifications
 
<ul>
<li>In-depth skills and knowledge of all kitchen operations</li>
<li>Possess strong leadership, communication, organization and relationship skills</li>
<li>Experience with training, basic financial management and customer service</li>
<li>Proficient in general computer knowledge</li>
<li>A true desire to exceed guest expectations in a fast-paced customer service environment</li>
<li>Capable of producing a consistent product in a timely manner</li>
<li>Strong training and communication skills</li>
<li>Culinary education and/or on the job training, hotel experience preferred</li>
<li>Geographic and schedule flexibility preferred</li>
</ul>
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

SOUS CHEF- TEMPORARY POSITION

<div>Role Overview:
Sodexo Live!'s Airline Lounge Segment has an exciting opportunity for a General Manager, Culinary to join the elite team of professionals who will operate the Alaska Airlines Lounge, at Harvey Milk International Airport in San Francisco, CA. We are seeking a talented individual who will commit to the challenges of creating and delivering a culinary-driven, upscale experience within a thoughtfully designed travel oasis. This is a hands-on manager role requiring previous experience managing upscale food production.
What You'll Do:
<div>The successful candidate will:</div><ul><li>
have oversight of daily food operations and deliver a high-quality product;</li><li>
achieve company and client financial targets and goals;</li><li>
develop and maintain client and customer relationships;</li><li>
motivate, coach, mentor and develop culinary (hourly) staff;</li><li>
ensure Sodexo standards are met to include compliance with company food and physical safety programs;</li><li>
fully versed in Profit and Loss, inventory and fiscal responsibilities of operating a stand alone business.</li></ul>
What We Offer:
<div>Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:</div> 
<div></div><ul><li>
Medical, Dental, Vision Care and Wellness Programs</li><li>
401(k) Plan with Matching Contributions</li><li>
Paid Time Off and Company Holidays</li><li>
Career Growth Opportunities and Tuition Reimbursement</li></ul><div>
More extensive information is provided to new employees upon hire.</div>
What You Bring:
<div>Is this opportunity right for you? We are looking for candidates who:</div><ul><li>
have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization;</li><li>
2-3 years experience at the GM or KM level with a recognized concept or company;</li><li>
possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service;</li><li>
exhibit flexibility to take on additional responsibilities as needed; and/or</li><li>
demonstrate working knowledge of automated food inventory, ordering, production and management systems as well as menu graphics programs;</li><li>
has experience in financials, preparation and oversight.</li></ul>
Who We Are:
<div>At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.</div><div></div><div> 
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you&rsquo;re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.</div>
Qualifications &amp; Requirements:
<div>Minimum Education Requirement - Bachelor&rsquo;s Degree or equivalent experience 
Minimum Management Experience &ndash; 5 years 
Minimum Functional Experience &ndash; 5 years</div></div>

Airline Lounges General Manager, Culinary

Prosegur

<div>Security Agent 
Join Prosegur as a Security Agent supporting a dynamic corporate high-rise environment. In this pivotal role, you&rsquo;ll safeguard our client&rsquo;s people, facilities, and assets while leading with empathy, compassion, and a confident command presence. You&rsquo;ll balance strong procedural execution with a service-first mindset&mdash;protecting what matters while creating a welcoming, inclusive experience for employees and guests.
This role is ideal for professionals who bring excellent judgment, clear communication, and a collaborative approach to cross-functional work. You&rsquo;ll help shape a mindful, safety-forward culture that values dignity, respect, physical and psychological safety for all. Embracing a growth mindset fosters ongoing development of skills and abilities in a constantly evolving environment.
Key Responsibilities<ul><li>
Facility Security: Oversee and enforce access control, visitor management, and employee identification procedures to maintain a secure and professional environment within the client corporate premises.</li><li>
Incident Response: Monitor security systems and promptly respond to security breaches, alarms, or other incidents. Coordinate with internal teams and external agencies to ensure efficient and effective incident resolution.</li><li>
Security Procedures: Implement and adhere to established security policies, procedures, and guidelines, including emergency response plans, evacuation protocols, and crisis management procedures.</li><li>
Surveillance and Monitoring: Operate and monitor security surveillance systems, including CCTV and alarms. Review footage, reports, and logs to identify potential risks and maintain situational awareness.</li><li>
Access Control: Manage and verify credentials for employees, contractors, and visitors, ensuring authorized entry and preventing unauthorized access.</li><li>
Cross-Functional Collaboration: Partner with departments such as Facilities, HR, Legal, and IT to align and integrate security measures within the client&rsquo;s overall corporate strategy.</li><li>
Training and Awareness: Support and participate in employee security awareness programs, promoting best practices in safety, emergency response, and incident reporting.</li><li>
Compliance: Ensure compliance with applicable laws, regulations, and industry standards, including GDPR, HIPAA, and other corporate security requirements.</li><li>
Reporting: Prepare and deliver regular reports summarizing security activities, incidents, and proactive measures to management and relevant stakeholders.</li><li>
Customer Service and Professionalism: Represent Prosegur and the client with professionalism, maintaining a courteous demeanor and delivering concierge-level service to employees and visitors.</li></ul> 
Qualification and Education Requirements<ul><li>
Associate&rsquo;s degree preferred.</li><li>
Minimum of two (2) years of experience in law enforcement, military service, and/or concierge-level security operations.</li><li>
Must be able to pass a background check and drug screening test prior to hiring.</li></ul> 
Preferred Core Competencies (Demonstrated through experience, training, and/or testing)<ul><li>
Proven experience providing concierge-level security services.</li><li>
Experience in Executive Protection.</li><li>
Possession of all applicable state and local licenses or permits.</li><li>
Current CPR/AED and basic lifesaving certifications.</li><li>
Strong communication skills&mdash;verbal, written, and electronic (radio, cellphone, email, and text).</li><li>
Professional demeanor and appearance at all times.</li><li>
Working knowledge of access control systems, CCTV, and alarm monitoring.</li><li>
Effective problem-solving and conflict resolution skills.</li><li>
Demonstrated leadership and teamwork capabilities.</li><li>
Skilled in managing and de-escalating stressful or confrontational situations.</li><li>
Capable of multitasking and prioritizing competing demands.</li><li>
Proficiency in Microsoft Office Suite.</li></ul> 
How You&rsquo;ll Succeed Here<ul><li>
Lead with respect and curiosity&mdash;listen actively, communicate clearly, and act decisively.</li><li>
Model mindfulness and cultural competence&mdash;support a safe, welcoming environment for all.</li><li>
Balance policy and discretion&mdash;apply standards consistently while exercising sound judgment.</li><li>
Stay tech-savvy&mdash;use modern tools, data, and reporting to drive proactive security outcomes.</li></ul> 
At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful &lsquo;Hybrid Security' solutions for Prospects.</div>

Security Agent

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