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customer fulfilment specialist

Opella

<div>
 Opella is the self-care challenger with the purest and
 
 third-largest portfolio in the Over-The-Counter (OTC) &amp; Vitamins, Minerals &amp; Supplements (VMS) market globally
 
 .
 
 
 Our mission is to bring health in people&rsquo;s hands by
 
 making self-care as simple as it should be
 
 . For half a billion consumers worldwide &ndash; and counting.
 
 
 At the core of this mission is our
 
 100 loved brands
 
 , our
 
 11,000-strong global team, our 13 best-in-class manufacturing sites
 
 and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world&rsquo;s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.
 
 
 
 As a globally certified B Corp company,
 
 we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com.
 
 
 
 
 Join us on our mission. Health. In your hands
 
 
 
 
 
 About The Job
 
 
 
 As a Customer Fulfilment Specialist, you will play a critical role in ensuring seamless end-to-end order fulfilment and distribution operations. You will work closely with third-party logistics providers, transportation partners, and cross-functional teams to deliver products to customers on time and in full while maintaining high service standards.
 
 
 
 Job Purpose
 
 
 
 To manage end-to-end customer fulfilment, distribution, and customer care operations by coordinating with 3PL partners, transport providers, and internal stakeholders&mdash;ensuring timely product delivery, high service levels, compliance, and cost efficiency.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Fulfilment &amp; Operations
 
 
 
 <ul>
 <li>
 Manage the full Order-to-Serve process, ensuring accurate and timely order execution.
 </li>
 <li>
 Coordinate with 3PL and logistics partners for warehousing, distribution, and shipment tracking.
 </li>
 <li>
 Ensure high service levels (e.g., OTIF, fill rate) and resolve operational issues proactively.
 
 
 </li>
 </ul>
 
 Customer Care &amp; Claims
 
 
 
 <ul>
 <li>
 Handle customer inquiries, complaints, returns, and claims with proper documentation and resolution.
 </li>
 <li>
 Ensure compliance with regulations for returns and product destruction.
 
 
 </li>
 </ul>
 
 3PL &amp; Logistics Management
 
 
 
 <ul>
 <li>
 Monitor 3PL performance, including inbound/outbound flows, invoicing, and KPIs.
 </li>
 <li>
 Lead regular performance reviews and implement improvement actions.
 </li>
 <li>
 Ensure accuracy of stock, reporting, and reconciliation with partners.
 
 
 </li>
 </ul>
 
 Import &amp; Compliance
 
 
 
 <ul>
 <li>
 Oversee import operations, ensuring timely customs clearance and proper documentation.
 </li>
 <li>
 Maintain compliance with local regulatory requirements (e.g., SFDA reporting, track &amp; trace).
 
 
 </li>
 </ul>
 
 Performance &amp; Reporting
 
 
 
 <ul>
 <li>
 Track and report key KPIs (OTIF, fill rate, costs, inventory, etc.).
 </li>
 <li>
 Conduct root cause analysis and implement corrective/preventive actions (CAPA).
 </li>
 <li>
 Manage SISO reconciliation and reporting.
 
 
 </li>
 </ul>
 
 Cost Optimization &amp; Process Improvement
 
 
 
 <ul>
 <li>
 Identify opportunities to optimize logistics and distribution costs.
 </li>
 <li>
 Lead or support continuous improvement initiatives aligned with regional best practices.
 
 
 </li>
 </ul>
 
 Stakeholder Management
 
 
 
 <ul>
 <li>
 Collaborate cross-functionally with Sales, Supply Chain, Finance, Quality, and external partners.
 </li>
 <li>
 Maintain strong communication with customers to improve satisfaction and service levels.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Engineering, Supply Chain, or related field.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 2&ndash;3 years in customer fulfilment, logistics, or distribution (FMCG or pharmaceutical preferred).
 </li>
 <li>
 Experience working with 3PL providers and managing customer operations.
 </li>
 <li>
 Prior team management experience is a plus.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong communication, problem-solving, and stakeholder management skills.
 </li>
 <li>
 Analytical mindset with ability to track KPIs and drive improvements.
 </li>
 <li>
 SAP and MS Office proficiency.
 
 
 </li>
 </ul>
 
 Languages
 
 
 
 <ul>
 <li>
 English: Fluent
 </li>
 <li>
 Arabic: Fluent
 
 
 </li>
 </ul>
 
 WHY US?
 
 At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.
 
 
 
 We Are Challengers.
 
 We Are Dedicated To Making Self-care As Simple As It Should Be. That Starts With Our Culture. We Are Challengers By Nature, And This Is How We Do Things
 
 
 
 All In Together
 
 : We keep each other honest and have each other's backs.
 
 
 
 Courageous
 
 : We break boundaries and take thoughtful risks with creativity.
 
 
 
 Outcome-Obsessed:
 
 We are personally accountable, driving sustainable impact and results with integrity.
 
 
 
 Radically Simple:
 
 We strive to make things simple for us and simple for consumers, as it should be.
</div>

Customer Fulfilment Specialist

Opella.

<div></div><div>Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) &amp; Vitamins, Minerals &amp; Supplements (VMS) market globally .
 
 
Our mission is to bring health in people&rsquo;s hands by making self-care as simple as it should be . For half a billion consumers worldwide &ndash; and counting.
 
 
At the core of this mission is our 100 loved brands , our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world&rsquo;s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.
 
 
As a globally certified B Corp company, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com .
 
 
Join us on our mission. Health. In your hands
About The Job
As a Customer Fulfilment Specialist, you will play a critical role in ensuring seamless end-to-end order fulfilment and distribution operations. You will work closely with third-party logistics providers, transportation partners, and cross-functional teams to deliver products to customers on time and in full while maintaining high service standards.
<h3 class="jobSectionHeader">Job Purpose
</h3>To manage end-to-end customer fulfilment, distribution, and customer care operations by coordinating with 3PL partners, transport providers, and internal stakeholders&mdash;ensuring timely product delivery, high service levels, compliance, and cost efficiency.
<h3 class="jobSectionHeader">Key Responsibilities
</h3>Customer Fulfilment &amp; Operations
<ul><li>Manage the full Order-to-Serve process, ensuring accurate and timely order execution.
</li><li>Coordinate with 3PL and logistics partners for warehousing, distribution, and shipment tracking.
</li><li>Ensure high service levels (e.g., OTIF, fill rate) and resolve operational issues proactively.
</li></ul>Customer Care &amp; Claims
<ul><li>Handle customer inquiries, complaints, returns, and claims with proper documentation and resolution.
</li><li>Ensure compliance with regulations for returns and product destruction.
</li></ul>3PL &amp; Logistics Management
<ul><li>Monitor 3PL performance, including inbound/outbound flows, invoicing, and KPIs.
</li><li>Lead regular performance reviews and implement improvement actions.
</li><li>Ensure accuracy of stock, reporting, and reconciliation with partners.
</li></ul>Import &amp; Compliance
<ul><li>Oversee import operations, ensuring timely customs clearance and proper documentation.
</li><li>Maintain compliance with local regulatory requirements (e.g., SFDA reporting, track &amp; trace).
</li></ul>Performance &amp; Reporting
<ul><li>Track and report key KPIs (OTIF, fill rate, costs, inventory, etc.).
</li><li>Conduct root cause analysis and implement corrective/preventive actions (CAPA).
</li><li>Manage SISO reconciliation and reporting.
</li></ul>Cost Optimization &amp; Process Improvement
<ul><li>Identify opportunities to optimize logistics and distribution costs.
</li><li>Lead or support continuous improvement initiatives aligned with regional best practices.
</li></ul>Stakeholder Management
<ul><li>Collaborate cross-functionally with Sales, Supply Chain, Finance, Quality, and external partners.
</li><li>Maintain strong communication with customers to improve satisfaction and service levels.
</li></ul><h3 class="jobSectionHeader">Requirements
</h3>Education
<ul><li>Bachelor&rsquo;s degree in Business Administration, Engineering, Supply Chain, or related field.
</li></ul>Experience
<ul><li>2&ndash;3 years in customer fulfilment, logistics, or distribution (FMCG or pharmaceutical preferred).
</li><li>Experience working with 3PL providers and managing customer operations.
</li><li>Prior team management experience is a plus.
</li></ul>Skills
<ul><li>Strong communication, problem-solving, and stakeholder management skills.
</li><li>Analytical mindset with ability to track KPIs and drive improvements.
</li><li>SAP and MS Office proficiency.
</li></ul>Languages
<ul><li>English: Fluent
</li><li>Arabic: Fluent
</li></ul>WHY US? At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.
 
 
We Are Challengers. We Are Dedicated To Making Self-care As Simple As It Should Be. That Starts With Our Culture. We Are Challengers By Nature, And This Is How We Do Things
 
 
All In Together : We keep each other honest and have each other's backs.
 
 
Courageous : We break boundaries and take thoughtful risks with creativity.
 
 
Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.
 
 
Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.</div>

Panda Retail Company – Savola Group

<div>
 
 
 Job Description:
 
 
 
 
 
 
 Accountable for the direction and co-ordination of their people and the Fulfilment Operations in various stores they manage, along with full P&amp;L responsibility
 
 
 
 
 
 As the area leader, you will lead the operations for multiple fulfilment operations in your designated region or area ensuring that our customers receive the best service and the business constantly improves and is on the path to profitability.
 
 
 
 
 
 This is a strategic &amp; operational role, motivating your teams, leading and developing on the floor and supporting the team with the longer-term strategy as well as best practice sharing.
 
 
 
 
 
 Responsibility for inbound operations, outbound operations, Returns operations and a functional process responsibility within the designated fulfilments.
 
 
 
 
 
 
 
 
 
 Skills:
 
 
 
 
 
 
 1- Training
 
 
 2-Monitor talent spotting
 
 
 3-Delivering audits and fulfilment standards, creating centers of excellence and implementing best practice
 
 
 4-Build, optimize, and help with delivery routes with last mile
 
 
 5-Communicate with and respond to Panda App customer care
 
 
 6- Troubleshoot problems through to resolution, escalating as necessary
 
 
 7-Developing performance goal
 
 
 8- Review daily, weekly , and monthly targets
 
 
 9- Communicating policies to the team
 
 
 10- Maintain compliance and consistency and taking corrective action when needed
 
 
 11- Ensuring SOP&rsquo;s are followed for building security and product loss prevention.
 
 
 12-Lead the launch of various fulfilment operations as per strategic plans
 
 
 13- Effective planning for peak seasons to ensure sufficient resources are available.
 
 
 14- Ensure Last Mile/Freelancers providers are onboarded according to Panda Fulfilment Operations standards, performance are tracked and managed and escalated whenever is required.
 
 
 
</div>

Area Operations Manager

Beckman Coulter Diagnostics

<div>To act as pivot between Order fulfilment and customer for achieving timely deliveries. Responsible for arrangement of trucks, in-transit troubleshooting and POD retrievals from transporters and internal teams<ul><li>Receive order delivery instructions from fulfilment Team</li><li>Create daily dispatch Plan and arrangement of trucking in view of date and time, relevant temperature modes and other special handling requests</li><li>Continuous coordination with transporters for timely arrival of trucks at loading warehouses and delivery at customer sites</li><li>Track and maintain master delivery sheet for all trucking and order related data updates and status</li><li>Retrieve POD from driver/transporter and Maintain POD status in Master delivery sheet</li><li>Support and troubleshoot for in-transit delivery issues by coordinating with drivers, sales representatives and other delivery representatives</li><li>Report and investigate delivery related incidents and prepare RCA</li><li>Coordinate with sales, customer service and fulfilment team for RMA and demo activities, for retrieval and movement of stock/equipment from customer site</li></ul>
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.</div>

Control Tower Specialist

COASTAL QATAR

Key Responsibilities:<ul><li>Identify and develop new business opportunities for PPE helmet products across Saudi Arabia.</li><li>Build and maintain strong relationships with contractors, safety officers, procurement teams, and corporate clients.</li><li>Promote product features, benefits, and compliance with safety standards</li><li>Prepare and deliver sales presentations, proposals, and quotations.</li><li>Negotiate contracts and close sales to meet or exceed targets.</li><li>Monitor market trends, competitor activities, and pricing strategies.</li><li>Coordinate with internal teams (logistics, finance, and customer service) to ensure smooth order fulfilment.</li><li>Provide after-sales support and ensure customer satisfaction.</li><li>Maintain accurate records of sales activities and client interactions (CRM updates).</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>5-8 years of experience in PPE, industrial safety equipment, or related B2B sales in Saudi Arabia.</li><li>Strong knowledge of local market and industrial sectors (construction, oil &amp; gas, etc.).</li><li>Familiarity with PPE safety standards and regulations is an advantage.</li><li>Valid Saudi driving license.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Ability to work independently and achieve sales targets.</li></ul>Preferred Qualifications:<ul><li>Existing network with contractors, project managers, and procurement departments.</li><li>Experience selling safety helmets or similar PPE products.</li><li>Arabic language skills (preferred but not mandatory).</li></ul>Job Type: Full-timePay: ﷼6,000.00 - ﷼8,000.00 per monthExperience:<ul><li>Saudi Market: 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Sales Executive (PPE)

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
The Learning Associate/Trainer is responsible for the coordination and execution of training for all process paths in the Fulfilment Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfilment Center workforce. 
 
Key job responsibilities 
<ul><li>Willing to work flexible schedules/shifts</li><li>Act as a supervisor for Instructors and Peer Trainers with new hires</li><li>Deliver Instructor training, observation and coaching to the MENA Standard</li><li>Ensure training records are kept up to date through the console</li><li>Ensure MENA training materials are kept and delivered against MENA standard and provide a positive learning experience</li><li>Use and analyze data on a daily basis to improve NH learning experience</li><li>Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance</li><li>Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements</li><li>Work with operations on a skill matrix to highlight gaps for critical role training</li><li>Support operations with the delivery of critical role training</li><li>Improve processes from gathering feedback and analyzing data</li><li>Support the recruitment of Instructors and Peer Trainers</li><li>Attend meetings when required and provide information required</li><li>Work in partnership with the agency managers to improve new hire performance</li><li>Support MENA level projects with feedback and improvements</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Experience with written and verbal communication and presentation</li><li>Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Speak, write, and read fluently in English</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Learning Associate - Saudi Nat

Explore 1627+ Customer fulfilment specialist in Saudi Arabia this May. Find roles across top companies and apply now to boost your career.

1627 customer fulfilment specialist jobs In Saudi Arabia

Customer Fulfilment Specialist

Customer Fulfilment Specialist

Area Operations Manager

Control Tower Specialist

Sales Executive (PPE)

Learning Associate - Saudi Nat

Learning Associate - Saudi Nat