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Unilever

<div>Unilever is currently hiring for Customer Hubs Performance Delivery Manager &ndash; O2C! 
 
Function: Global Business Services &ndash; Customer Hubs 
Reports to: Head of Global Customer Hubs &ndash; PTAB &amp; Africa 
Scope: Customer Hubs - Regional (Arabia-Deliver&amp;Collect) 
Location: Turkey 
Terms &amp; Conditions: Full-Time
ABOUT UNILEVER 
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future. 
GLOBAL CUSTOMER HUBS TEAM 
GBS (Global Business Services) is a new area in Unilever. It will be leading a huge transformation when it comes to value creation, productivity, and adoption of new technologies. It comprises many service lanes like Customer, Marketing, People Experience and Finance. For the first time, all these services are together to unlock value to the company and beat the market when it comes to providing solutions. It is the way Unilever will bring latest trends and technologies to play a central role to the GAP 2030. More specifically, Global Customer Hubs team is the solutions partner of Customer Operations and Customer Development for the E2E operations excution of Unilever. We partner with these business functions to deliver speed, agility, and efficiency in Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Bill-to-Cash, Master Data, and Reports. 
The Global Customer Hubs team reimagine processes end to end, elevating them into global hubs empowered with technology, and run by industry leading partners. We deliver superior customer experience and perceived frictionless operations, while releasing capacity in markets to focus on generating and fulfilling demand, powered by digital and AI. The hubs are a critical enabler for growth by reducing complexity, releasing capacity, and unleashing technology in operations. We aim to become the Industry-First E2E Value Network Operation that Drives Superior Customer Experiences to enable Growth. We do this through Digital Technology, Artificial Intelligence, strong partnerships, and Future-Fit People. It is about writing the next chapter of operations with partners in the hub. 
PURPOSE OF THE ROLE 
The Customer Hub Service delivery manager is focal point in ensuring excellence in the delivery of the hub and the creation of future operational capabilities with our strategic partners to deliver to business units and markets across the region. The role leads the interaction between the market and the hubs in global locations like Cairo, Chennai, Salem etc., while interaction with global teams to drive harmonization, scale and cross fertilization across global operations. If you are passionate about leading performance and transformation through digital, hubs, and standardization of processes in end to end operations, then this role is just for you. 
 
MAIN RESPONSIBILITIES 
The Customer Hubs Performance Delivery Manager ensures that processes owned by the hub are run effectively and efficiently across the entirety of the end-to-end operations (Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data, and Reports). 
Deliver superior business performance.<ul><li>
Accountable for ensuring day to day operations is delivered with super experience by the hub for the market. Drive KPIs/SLAs and evaluate for any additions/ changes with changing business requirement.</li><li>
Accountable for a robust and fully functioning governance model between market, hub, and product/capabilities teams. Holding the cross functional team accountable for the role they play in bringing the design to life. This includes ensuring rigorous GFCF and operational controls, and an effective BCP is in place in the hub operations.</li><li>
Accountable for ensuring operations is on its path toward world class level of productivity through continuous improvement. This includes delivery of the committed hub efficiencies, ensuring actual FTE in operations matches what is in the contractual price workbooks.</li><li>
Bring global hub model to life through Standardization and Digital transformation</li><li>
Leverage global scale of operations by driving standardization of operations as per the global process model, working closely with the markets and hubs.</li><li>
Drive maximum adoption of technology &ndash; both in terms of breadth of application across different scenarios / use cases, and depth of usage (i.e. level of no touch operations). This requires coordination and collaboration with the market, hub, and product &amp; capabilities teams.</li><li>
Develop the hub into a solutions partner providing decision support through analytics and insights</li><li>
Lead transformation governance between hub, product, capabilities and market team to land the agenda of standardization, no touch operation/tech adoption and Gen AI application in each of the processes.</li></ul>
Expand Hub Scope<ul><li>
Strech the boundaries of the current scope by challenging the current GPM in collaboration with the capabilities team</li><li>
Develop and build hub operations for white spaces by working with various functions.</li></ul>
Build a winning team<ul><li>
Develop digital and commercially savvy talents who are masters of domain capabilities, digital capabilities, and have right business and commercial skills.</li><li>
Lead a partner development program to ensure hubs have the right capabilities to deliver superior experience and a winning operation Improve Univoice Scores (especially Culture Index)</li><li>
Lead and actively participate in the global network of hubs</li><li>
Finally, and critically, as the lynchpin for customer hubs, this role is accountable for operating, developing and sustaining a high performing team to deliver across the key areas of responsibility. The person must establish a deep understanding of the customer hubs model and bring it to life through a high level of business intimacy with the market process owners.</li></ul>
Experiences &amp; Qualifications<ul><li>
Bachelor&rsquo;s degree in Supply Chain, Engineering, or Business/Management</li><li>
Minimum 7 years of experience working in Supply Chain management, Order to Cash, or CD Operations.</li><li>
Experience in delivering day to day operations and transformation for one or more of the process streams in scope &ndash; CD (CSP, DT, OG/MT, CD Ops), Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data.</li><li>
Proven business/financial acumen, prior experience managing a large operational business unit</li><li>
Experience in driving standardization, digital adoption, and analytics that enable the business to make better decisions, drive growth/efficiency, and gain competitive advantage.</li><li>
Experience in working with and delivering through strategic partners, knows how to leverage the relationship and commercial contract to maximize value for Unilever</li><li>
Proven experience in complex transformation programs/change management and setting up new capabilities.</li></ul> 
Skills<ul><li>
Highly tuned ability to spot new business opportunities for Unilever to grow or reduce costs, and good understanding of end-to-end process with the local business.</li><li>
Strategic thinker and integrator &ndash; able to conceptualize and articulate a vision of new ways to address business problems more effectively. Able to cut across functions and teams end to end to solve problems and deliver results.</li><li>
Project and Change Management &ndash; lead complex projects across geographies, managing transitions and offshoring with minimal disruption. Drive change through structured communication, stakeholder engagement and agile delivery</li><li>
Execution-driven - able to translate vision into reality and hold the cross functional team accountable in order to deliver results across the ecosystem.</li><li>
Solutions mindset - focusing more on solutions instead of problems, able to identify root causes and drive the right actions / interventions. Highly influential leader with strong business acumen who can engage well at all levels in the organization.</li><li>
Excellent people management and relationship skills</li><li>
Excellent communication and collaboration skills - ability to collaborate effectively with peers and stakeholders, can drive robust working relationships with different stakeholders (CD, Customer Operations, Global product &amp; capabilities teams)</li></ul> 
Leadership<ul><li>
Care Deeply: Cares deeply about how customers experience our brands every day, everywhere; about our people&rsquo;s growth and development and our impact on the planet. Cares about our performance, to a point where it hurts when we don&rsquo;t win.</li><li>
Focus On What Counts: Ruthlessly prioritizes what really, really matters, and allowing us to do better on fewer things. We set clear and stretching goals and recognize maximum performance impact.</li>
Stay Three Steps Ahead: Thinks boldly and creatively to make breakthroughs in performance. We are always curious and confident<li> anticipating and staying ahead of customer needs and external trends to beat the competition.</li><li>
Deliver with Excellence:</li><li>
Delivers everything we do with excellence and pace. We take personal ownership and hold each other to account &ndash; always finding a way to do what we&rsquo;ve said we will do.</li><li>
Talent Catalyst: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best. You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins. You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.</li></ul>
Critical SOL (Standards of Leadership) Behaviors<ul><li>
PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.</li><li>
PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.</li><li>
CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.</li><li>
PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.</li><li>
AGILITY: Explores the world around them, continually learning and developing their skills.</li></ul> 
Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

Customer Hubs Performance Delivery Manager – O2C

<div>
 Unilever is currently hiring for
 
 Customer Hubs Performance Delivery Manager &ndash; O2C!
 
 
 
 
 Function:
 
 Global Business Services &ndash; Customer Hubs
 
 
 
 Reports to:
 
 Head of Global Customer Hubs &ndash; PTAB &amp; Africa
 
 
 
 Scope:
 
 Customer Hubs - Regional (Arabia-Deliver&amp;Collect)
 
 
 
 Location:
 
 Turkey
 
 
 
 Terms &amp; Conditions:
 
 Full-Time
 
 
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 GLOBAL CUSTOMER HUBS TEAM
 
 
 
 GBS (Global Business Services) is a new area in Unilever. It will be leading a huge transformation when it comes to value creation, productivity, and adoption of new technologies. It comprises many service lanes like Customer, Marketing, People Experience and Finance. For the first time, all these services are together to unlock value to the company and beat the market when it comes to providing solutions. It is the way Unilever will bring latest trends and technologies to play a central role to the GAP 2030. More specifically, Global Customer Hubs team is the solutions partner of Customer Operations and Customer Development for the E2E operations excution of Unilever. We partner with these business functions to deliver speed, agility, and efficiency in Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Bill-to-Cash, Master Data, and Reports.
 
 
 The Global Customer Hubs team reimagine processes end to end, elevating them into global hubs empowered with technology, and run by industry leading partners. We deliver superior customer experience and perceived frictionless operations, while releasing capacity in markets to focus on generating and fulfilling demand, powered by digital and AI. The hubs are a critical enabler for growth by reducing complexity, releasing capacity, and unleashing technology in operations. We aim to become the Industry-First E2E Value Network Operation that Drives Superior Customer Experiences to enable Growth. We do this through Digital Technology, Artificial Intelligence, strong partnerships, and Future-Fit People. It is about writing the next chapter of operations with partners in the hub.
 
 
 
 PURPOSE OF THE ROLE
 
 
 
 The Customer Hub Service delivery manager is focal point in ensuring excellence in the delivery of the hub and the creation of future operational capabilities with our strategic partners to deliver to business units and markets across the region. The role leads the interaction between the market and the hubs in global locations like Cairo, Chennai, Salem etc., while interaction with global teams to drive harmonization, scale and cross fertilization across global operations. If you are passionate about leading performance and transformation through digital, hubs, and standardization of processes in end to end operations, then this role is just for you.
 
 
 
 Main Responsibilities
 
 
 
 The Customer Hubs Performance Delivery Manager ensures that processes owned by the hub are run effectively and efficiently across the entirety of the end-to-end operations (Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data, and Reports).
 
 
 
 Deliver superior business performance.
 
 
 
 <ul>
 <li>
 Accountable for ensuring day to day operations is delivered with super experience by the hub for the market. Drive KPIs/SLAs and evaluate for any additions/ changes with changing business requirement.
 </li>
 <li>
 Accountable for a robust and fully functioning governance model between market, hub, and product/capabilities teams. Holding the cross functional team accountable for the role they play in bringing the design to life. This includes ensuring rigorous GFCF and operational controls, and an effective BCP is in place in the hub operations.
 </li>
 <li>
 Accountable for ensuring operations is on its path toward world class level of productivity through continuous improvement. This includes delivery of the committed hub efficiencies, ensuring actual FTE in operations matches what is in the contractual price workbooks.
 </li>
 <li>
 Bring global hub model to life through Standardization and Digital transformation
 </li>
 <li>
 Leverage global scale of operations by driving standardization of operations as per the global process model, working closely with the markets and hubs.
 </li>
 <li>
 Drive maximum adoption of technology &ndash; both in terms of breadth of application across different scenarios / use cases, and depth of usage (i.e. level of no touch operations). This requires coordination and collaboration with the market, hub, and product &amp; capabilities teams.
 </li>
 <li>
 Develop the hub into a solutions partner providing decision support through analytics and insights
 </li>
 <li>
 Lead transformation governance between hub, product, capabilities and market team to land the agenda of standardization, no touch operation/tech adoption and Gen AI application in each of the processes.
 
 
 </li>
 </ul>
 
 Expand Hub Scope
 
 
 
 <ul>
 <li>
 Strech the boundaries of the current scope by challenging the current GPM in collaboration with the capabilities team
 </li>
 <li>
 Develop and build hub operations for white spaces by working with various functions.
 
 
 </li>
 </ul>
 
 Build a winning team
 
 
 
 <ul>
 <li>
 Develop digital and commercially savvy talents who are masters of domain capabilities, digital capabilities, and have right business and commercial skills.
 </li>
 <li>
 Lead a partner development program to ensure hubs have the right capabilities to deliver superior experience and a winning operation Improve Univoice Scores (especially Culture Index)
 </li>
 <li>
 Lead and actively participate in the global network of hubs
 </li>
 <li>
 Finally, and critically, as the lynchpin for customer hubs, this role is accountable for operating, developing and sustaining a high performing team to deliver across the key areas of responsibility. The person must establish a deep understanding of the customer hubs model and bring it to life through a high level of business intimacy with the market process owners.
 
 
 </li>
 </ul>
 
 Experiences &amp; Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Engineering, or Business/Management
 </li>
 <li>
 Minimum 7 years of experience working in Supply Chain management, Order to Cash, or CD Operations.
 </li>
 <li>
 Experience in delivering day to day operations and transformation for one or more of the process streams in scope &ndash; CD (CSP, DT, OG/MT, CD Ops), Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data.
 </li>
 <li>
 Proven business/financial acumen, prior experience managing a large operational business unit
 </li>
 <li>
 Experience in driving standardization, digital adoption, and analytics that enable the business to make better decisions, drive growth/efficiency, and gain competitive advantage.
 </li>
 <li>
 Experience in working with and delivering through strategic partners, knows how to leverage the relationship and commercial contract to maximize value for Unilever
 </li>
 <li>
 Proven experience in complex transformation programs/change management and setting up new capabilities.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Highly tuned ability to spot new business opportunities for Unilever to grow or reduce costs, and good understanding of end-to-end process with the local business.
 </li>
 <li>
 Strategic thinker and integrator &ndash; able to conceptualize and articulate a vision of new ways to address business problems more effectively. Able to cut across functions and teams end to end to solve problems and deliver results.
 </li>
 <li>
 Project and Change Management &ndash; lead complex projects across geographies, managing transitions and offshoring with minimal disruption. Drive change through structured communication, stakeholder engagement and agile delivery
 </li>
 <li>
 Execution-driven - able to translate vision into reality and hold the cross functional team accountable in order to deliver results across the ecosystem.
 </li>
 <li>
 Solutions mindset - focusing more on solutions instead of problems, able to identify root causes and drive the right actions / interventions. Highly influential leader with strong business acumen who can engage well at all levels in the organization.
 </li>
 <li>
 Excellent people management and relationship skills
 </li>
 <li>
 Excellent communication and collaboration skills - ability to collaborate effectively with peers and stakeholders, can drive robust working relationships with different stakeholders (CD, Customer Operations, Global product &amp; capabilities teams)
 
 
 </li>
 </ul>
 
 Leadership
 
 
 
 <ul>
 <li>
 Care Deeply: Cares deeply about how customers experience our brands every day, everywhere; about our people&rsquo;s growth and development and our impact on the planet. Cares about our performance, to a point where it hurts when we don&rsquo;t win.
 </li>
 <li>
 Focus On What Counts: Ruthlessly prioritizes what really, really matters, and allowing us to do better on fewer things. We set clear and stretching goals and recognize maximum performance impact.
 </li>
 <li>
 Stay Three Steps Ahead: Thinks boldly and creatively to make breakthroughs in performance. We are always curious and confident &boxh; anticipating and staying ahead of customer needs and external trends to beat the competition.
 </li>
 <li>
 Deliver with Excellence:
 </li>
 <li>
 Delivers everything we do with excellence and pace. We take personal ownership and hold each other to account &ndash; always finding a way to do what we&rsquo;ve said we will do.
 </li>
 <li>
 Talent Catalyst: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best. You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins. You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.
 
 
 </li>
 </ul>
 
 Critical SOL (Standards of Leadership) Behaviors
 
 
 
 <ul>
 <li>
 PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.
 </li>
 <li>
 PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
 </li>
 <li>
 CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
 </li>
 <li>
 PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
 </li>
 <li>
 AGILITY: Explores the world around them, continually learning and developing their skills.
 
 
 </li>
 </ul>
 Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

Midas

<div><div>At Midas, we are working on real-life engineering challenges to transform the world of finance.</div><div>
We&rsquo;ve transformed investing in Turkey by delivering a seamless experience for everyday investors. Today, 3.5 million users invest with Midas. Backed by an $80M Series B, the largest fintech investment ever in Turkey, we are scaling faster than ever.
</div><div>As a Customer Intelligence Manager, you&rsquo;ll optimize end-to-end user journeys, ensuring consistent and high-quality experiences across all touchpoints. You&rsquo;ll turn user feedback into actionable insights, drive improvement initiatives, and work closely with cross-functional teams to align products and services with user expectations.</div>
<h3 class="jobSectionHeader">What You'll Do</h3><ul><li>
Lead initiatives to optimize end-to-end user journeys, ensuring consistent, high-quality experiences across all touchpoints.</li><li>
Analyze user feedback and behavioral data to identify pain points, develop actionable insights, and implement improvements.</li><li>
Collaborate with cross-functional teams to align product and service delivery with user expectations.</li><li>
Develop and monitor KPIs to measure the impact of experience enhancements and track progress.</li><li>
Manage customer support escalations, ensuring timely and effective resolution while identifying trends to prevent future issues.</li></ul><h3 class="jobSectionHeader">
What You'll Bring</h3><ul><li>
Proven experience in customer experience, operations, or a similar role, preferably in fintech or a fast-paced, growth-oriented environment.</li><li>
Strong analytical skills with the ability to translate data into actionable strategies.</li><li>
Exceptional communication and collaboration skills to work across diverse teams.</li><li>
Ability to manage multiple projects, prioritize tasks effectively, and deliver results under tight deadlines.</li><li>
An user-focused mindset with creative problem-solving skills.</li></ul>

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Customer Intelligence Manager

Şişecam

<div>
 
 
 Sisecam was founded in 1935
 
 
 to establish Turkey&rsquo;s glass industry in line with the vision of
 
 
 Mustafa Kemal Atat&uuml;rk, a great leader respected worldwide. Today, Sisecam is a major global player in the fields of glass and chemicals
 
 
 . Sisecam is the only global company
 
 
 operating in all core areas of glass production &ndash;
 
 
 including flat glass, glassware, glass packaging, and glass fiber. Currently, Sisecam ranks among the world&rsquo;s top two manufacturers of glassware and the top five producers of glass packaging and flat glass.
 
 
 Sisecam
 
 
 is one of the three largest soda ash producers in the world
 
 
 and
 
 
 the world leader in chromium chemicals.
 
 
 
 
 
 
 
 
 
 
 Sisecam plays a leading role in the flat glass,
 
 
 glasswar
 
 e,
 
 glass packagin
 
 g,
 
 chemicals, automotive, glass fiber, mining, energ
 
 y
 
 
 
 an
 
 
 d recyclin
 
 g
 
 
 
 business lines. Sisecam operates production facilities in Germany, Italy, Bulgaria, Romania, Slovakia, Hungary, Bosnia-Herzegovina, Russia Federation, Georgia, Ukraine, Egypt, India, and the USA in addition to Turkey.
 
 
 
 
 
 
 
 Sisecam who takes firm steps towards its goal of becoming one of the world's top 3 manufacturers in its main fields of activity
 
 
 , with its competent human resources and smart technologies, and uninterruptedly continues to transform its digital infrastructure and culture by considering the future necessities. Sisecam who ha
 
 
 s 90 years of experience, more than 24 thousand employees, production activities in
 
 
 14 countries on four continents, and a sales network of more tha
 
 
 n 150 countri
 
 
 es, continues its growth journey in line with its
 
 
 "Global Excellen
 
 
 ce" strategy and wit
 
 
 h an inclusive approach that supports the development of company's entire ecosystem. Sisecam takes responsibility fo
 
 
 r protecting the planet, empowering society and transforming life with its CareForNext strate
 
 g
 
 
 
 y, which is compliant with and centered around the United Nations Sustainable Development Goals. Sisecam uses all its experience and competencies to promote sustainable development in every aspec
 
 t.
 
 
 
 
 
 We are looking for a
 
 Customer Relations and Order Management Responsible
 
 to take part in Sisecam Headquarters located in Tuzla, Istanbul. The ideal candidate would have the following qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Economics, Industrial Engineer or related fields
 </li>
 <li>
 Minimum 2 years of experience in Customer Relations and Order Management position or After Sales Operations
 </li>
 <li>
 Preferably Deep understanding and experience of SAP ERP (SD) and SAP S4 HANA modules (CRM tools knowledge is a plus)
 </li>
 <li>
 Good command of English
 </li>
 <li>
 Excellent verbal, written and interpersonal communication skills, and a good team player
 </li>
 <li>
 Positive attitude, agile, ability to multi-task and act proactively and well self-motivated
 </li>
 </ul>
 
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 
 <ul>
 <li>
 Carry out activities to meet customer needs in line with the determined strategies
 </li>
 <li>
 Ensure communication with existing customers and develop relationships
 </li>
 <li>
 Receive customer requests and ensure that these requests are evaluated and converted into orders
 </li>
 <li>
 Enter system data for orders and follow up the process with relevant departments to ensure production planning
 </li>
 <li>
 Perform preparation, planning, and tracking of shipments related to orders
 </li>
 <li>
 Monitor customer payments and guarantee limit tracking
 </li>
 <li>
 Calculate customer premium entitlements and enter customer invoices
 </li>
 <li>
 Receive customer complaints, enter them into the system, and follow up according to the complaint evaluation process
 </li>
 <li>
 Conduct and report sales analyses for customers and provide feedback on customer performance
 </li>
 <li>
 Perform competitor, market, and product analyses
 </li>
 <li>
 Research potential customers to increase market share within the framework of corporate culture and market/customer policies
 </li>
 <li>
 Deliver presentations to customers about the company/brand/products
 </li>
 </ul>
 
 
</div>

Customer Relations and Order Management Responsible

AMAYA Lounge Iraq

<div>
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for an Operations Manager. The Operations Manager will oversee the daily operations of the lounge, ensuring high service standards and seamless coordination among departments. Responsibilities include managing staff, monitoring budgets, implementing operational policies, and maintaining a welcoming atmosphere for guests. The role also involves driving efficiency, ensuring adherence to health and safety standards, and fostering staff development to deliver an outstanding customer experience.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proven leadership abilities and experience in team management, including staff supervision and performance evaluation.
 </li>
 <li>
 Strong organizational and operational skills, including budget management, scheduling, and process optimization.
 </li>
 <li>
 Excellent communication and interpersonal skills to build a cohesive team environment and ensure optimal guest satisfaction.
 </li>
 <li>
 Knowledge of hospitality industry standards, health and safety regulations, and customer service best practices.
 </li>
 <li>
 Problem-solving skills and the ability to remain calm and decisive under pressure.
 </li>
 <li>
 Experience in restaurant or lounge operations is highly desirable.
 </li>
 </ul>
 
 
 
</div>

Operations Manager

Guess Europe Sagl

<div>
 Guess, a renowned leader in the global fashion industry, is seeking a Store Manager to join our dynamic team. The successful candidate will support their team in daily operations, ensuring the store provides exceptional service and achieves its sales goals.
 
 
 <ul>
 <li>
 Store Manager in daily operations and overall management of the store
 </li>
 <li>
 Lead and motivate the sales team to achieve store sales goals and objectives
 </li>
 <li>
 Provide exceptional customer service by addressing customer inquiries and resolving issues
 </li>
 <li>
 Ensure product displays, signage, and merchandising standards are maintained throughout the store
 </li>
 <li>
 Assist in training and onboarding new employees to ensure a knowledgeable team
 </li>
 <li>
 Monitor inventory levels and assist in managing stock replenishment and orders
 </li>
 <li>
 Conduct regular store audits to ensure compliance with company policies and procedures
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in a retail management or supervisory role
 </li>
 <li>
 Strong leadership and team-building skills with the ability to motivate others
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to analyze sales data and make informed decisions
 </li>
 <li>
 Detail-oriented with strong organizational skills
 </li>
 <li>
 Flexibility to work various shifts, including weekends and holidays
 </li>
 <li>
 Univercity diploma required; a degree in business or a related field is a plus
 </li>
 </ul>
</div>

Store Manager (Piazza)

 Guess

<div>Guess, a renowned leader in the global fashion industry, is seeking a Store Manager to join our dynamic team. The successful candidate will support their team in daily operations, ensuring the store provides exceptional service and achieves its sales goals. 
<ul>
<li>Store Manager in daily operations and overall management of the store.</li>
<li>Lead and motivate the sales team to achieve store sales goals and objectives.</li>
<li>Provide exceptional customer service by addressing customer inquiries and resolving issues.</li>
<li>Ensure product displays, signage, and merchandising standards are maintained throughout the store.</li>
<li>Assist in training and onboarding new employees to ensure a knowledgeable team.</li>
<li>Monitor inventory levels and assist in managing stock replenishment and orders.</li>
<li>Conduct regular store audits to ensure compliance with company policies and procedures.</li>
</ul>Requirements<ul>
<li>Proven experience in a retail management or supervisory role.</li>
<li>Strong leadership and team-building skills with the ability to motivate others.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to analyze sales data and make informed decisions.</li>
<li>Detail-oriented with strong organizational skills.</li>
<li>Flexibility to work various shifts, including weekends and holidays.</li>
<li>Univercity diploma required; a degree in business or a related field is a plus.</li></ul></div>

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