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Unilever

<div>Unilever is currently hiring for Customer Hubs Performance Delivery Manager &ndash; O2C! 
 
Function: Global Business Services &ndash; Customer Hubs 
Reports to: Head of Global Customer Hubs &ndash; PTAB &amp; Africa 
Scope: Customer Hubs - Regional (Arabia-Deliver&amp;Collect) 
Location: Turkey 
Terms &amp; Conditions: Full-Time
ABOUT UNILEVER 
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future. 
GLOBAL CUSTOMER HUBS TEAM 
GBS (Global Business Services) is a new area in Unilever. It will be leading a huge transformation when it comes to value creation, productivity, and adoption of new technologies. It comprises many service lanes like Customer, Marketing, People Experience and Finance. For the first time, all these services are together to unlock value to the company and beat the market when it comes to providing solutions. It is the way Unilever will bring latest trends and technologies to play a central role to the GAP 2030. More specifically, Global Customer Hubs team is the solutions partner of Customer Operations and Customer Development for the E2E operations excution of Unilever. We partner with these business functions to deliver speed, agility, and efficiency in Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Bill-to-Cash, Master Data, and Reports. 
The Global Customer Hubs team reimagine processes end to end, elevating them into global hubs empowered with technology, and run by industry leading partners. We deliver superior customer experience and perceived frictionless operations, while releasing capacity in markets to focus on generating and fulfilling demand, powered by digital and AI. The hubs are a critical enabler for growth by reducing complexity, releasing capacity, and unleashing technology in operations. We aim to become the Industry-First E2E Value Network Operation that Drives Superior Customer Experiences to enable Growth. We do this through Digital Technology, Artificial Intelligence, strong partnerships, and Future-Fit People. It is about writing the next chapter of operations with partners in the hub. 
PURPOSE OF THE ROLE 
The Customer Hub Service delivery manager is focal point in ensuring excellence in the delivery of the hub and the creation of future operational capabilities with our strategic partners to deliver to business units and markets across the region. The role leads the interaction between the market and the hubs in global locations like Cairo, Chennai, Salem etc., while interaction with global teams to drive harmonization, scale and cross fertilization across global operations. If you are passionate about leading performance and transformation through digital, hubs, and standardization of processes in end to end operations, then this role is just for you. 
 
MAIN RESPONSIBILITIES 
The Customer Hubs Performance Delivery Manager ensures that processes owned by the hub are run effectively and efficiently across the entirety of the end-to-end operations (Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data, and Reports). 
Deliver superior business performance.<ul><li>
Accountable for ensuring day to day operations is delivered with super experience by the hub for the market. Drive KPIs/SLAs and evaluate for any additions/ changes with changing business requirement.</li><li>
Accountable for a robust and fully functioning governance model between market, hub, and product/capabilities teams. Holding the cross functional team accountable for the role they play in bringing the design to life. This includes ensuring rigorous GFCF and operational controls, and an effective BCP is in place in the hub operations.</li><li>
Accountable for ensuring operations is on its path toward world class level of productivity through continuous improvement. This includes delivery of the committed hub efficiencies, ensuring actual FTE in operations matches what is in the contractual price workbooks.</li><li>
Bring global hub model to life through Standardization and Digital transformation</li><li>
Leverage global scale of operations by driving standardization of operations as per the global process model, working closely with the markets and hubs.</li><li>
Drive maximum adoption of technology &ndash; both in terms of breadth of application across different scenarios / use cases, and depth of usage (i.e. level of no touch operations). This requires coordination and collaboration with the market, hub, and product &amp; capabilities teams.</li><li>
Develop the hub into a solutions partner providing decision support through analytics and insights</li><li>
Lead transformation governance between hub, product, capabilities and market team to land the agenda of standardization, no touch operation/tech adoption and Gen AI application in each of the processes.</li></ul>
Expand Hub Scope<ul><li>
Strech the boundaries of the current scope by challenging the current GPM in collaboration with the capabilities team</li><li>
Develop and build hub operations for white spaces by working with various functions.</li></ul>
Build a winning team<ul><li>
Develop digital and commercially savvy talents who are masters of domain capabilities, digital capabilities, and have right business and commercial skills.</li><li>
Lead a partner development program to ensure hubs have the right capabilities to deliver superior experience and a winning operation Improve Univoice Scores (especially Culture Index)</li><li>
Lead and actively participate in the global network of hubs</li><li>
Finally, and critically, as the lynchpin for customer hubs, this role is accountable for operating, developing and sustaining a high performing team to deliver across the key areas of responsibility. The person must establish a deep understanding of the customer hubs model and bring it to life through a high level of business intimacy with the market process owners.</li></ul>
Experiences &amp; Qualifications<ul><li>
Bachelor&rsquo;s degree in Supply Chain, Engineering, or Business/Management</li><li>
Minimum 7 years of experience working in Supply Chain management, Order to Cash, or CD Operations.</li><li>
Experience in delivering day to day operations and transformation for one or more of the process streams in scope &ndash; CD (CSP, DT, OG/MT, CD Ops), Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data.</li><li>
Proven business/financial acumen, prior experience managing a large operational business unit</li><li>
Experience in driving standardization, digital adoption, and analytics that enable the business to make better decisions, drive growth/efficiency, and gain competitive advantage.</li><li>
Experience in working with and delivering through strategic partners, knows how to leverage the relationship and commercial contract to maximize value for Unilever</li><li>
Proven experience in complex transformation programs/change management and setting up new capabilities.</li></ul> 
Skills<ul><li>
Highly tuned ability to spot new business opportunities for Unilever to grow or reduce costs, and good understanding of end-to-end process with the local business.</li><li>
Strategic thinker and integrator &ndash; able to conceptualize and articulate a vision of new ways to address business problems more effectively. Able to cut across functions and teams end to end to solve problems and deliver results.</li><li>
Project and Change Management &ndash; lead complex projects across geographies, managing transitions and offshoring with minimal disruption. Drive change through structured communication, stakeholder engagement and agile delivery</li><li>
Execution-driven - able to translate vision into reality and hold the cross functional team accountable in order to deliver results across the ecosystem.</li><li>
Solutions mindset - focusing more on solutions instead of problems, able to identify root causes and drive the right actions / interventions. Highly influential leader with strong business acumen who can engage well at all levels in the organization.</li><li>
Excellent people management and relationship skills</li><li>
Excellent communication and collaboration skills - ability to collaborate effectively with peers and stakeholders, can drive robust working relationships with different stakeholders (CD, Customer Operations, Global product &amp; capabilities teams)</li></ul> 
Leadership<ul><li>
Care Deeply: Cares deeply about how customers experience our brands every day, everywhere; about our people&rsquo;s growth and development and our impact on the planet. Cares about our performance, to a point where it hurts when we don&rsquo;t win.</li><li>
Focus On What Counts: Ruthlessly prioritizes what really, really matters, and allowing us to do better on fewer things. We set clear and stretching goals and recognize maximum performance impact.</li>
Stay Three Steps Ahead: Thinks boldly and creatively to make breakthroughs in performance. We are always curious and confident<li> anticipating and staying ahead of customer needs and external trends to beat the competition.</li><li>
Deliver with Excellence:</li><li>
Delivers everything we do with excellence and pace. We take personal ownership and hold each other to account &ndash; always finding a way to do what we&rsquo;ve said we will do.</li><li>
Talent Catalyst: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best. You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins. You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.</li></ul>
Critical SOL (Standards of Leadership) Behaviors<ul><li>
PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.</li><li>
PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.</li><li>
CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.</li><li>
PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.</li><li>
AGILITY: Explores the world around them, continually learning and developing their skills.</li></ul> 
Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

Customer Hubs Performance Delivery Manager – O2C

<div>
 Unilever is currently hiring for
 
 Customer Hubs Performance Delivery Manager &ndash; O2C!
 
 
 
 
 Function:
 
 Global Business Services &ndash; Customer Hubs
 
 
 
 Reports to:
 
 Head of Global Customer Hubs &ndash; PTAB &amp; Africa
 
 
 
 Scope:
 
 Customer Hubs - Regional (Arabia-Deliver&amp;Collect)
 
 
 
 Location:
 
 Turkey
 
 
 
 Terms &amp; Conditions:
 
 Full-Time
 
 
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 GLOBAL CUSTOMER HUBS TEAM
 
 
 
 GBS (Global Business Services) is a new area in Unilever. It will be leading a huge transformation when it comes to value creation, productivity, and adoption of new technologies. It comprises many service lanes like Customer, Marketing, People Experience and Finance. For the first time, all these services are together to unlock value to the company and beat the market when it comes to providing solutions. It is the way Unilever will bring latest trends and technologies to play a central role to the GAP 2030. More specifically, Global Customer Hubs team is the solutions partner of Customer Operations and Customer Development for the E2E operations excution of Unilever. We partner with these business functions to deliver speed, agility, and efficiency in Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Bill-to-Cash, Master Data, and Reports.
 
 
 The Global Customer Hubs team reimagine processes end to end, elevating them into global hubs empowered with technology, and run by industry leading partners. We deliver superior customer experience and perceived frictionless operations, while releasing capacity in markets to focus on generating and fulfilling demand, powered by digital and AI. The hubs are a critical enabler for growth by reducing complexity, releasing capacity, and unleashing technology in operations. We aim to become the Industry-First E2E Value Network Operation that Drives Superior Customer Experiences to enable Growth. We do this through Digital Technology, Artificial Intelligence, strong partnerships, and Future-Fit People. It is about writing the next chapter of operations with partners in the hub.
 
 
 
 PURPOSE OF THE ROLE
 
 
 
 The Customer Hub Service delivery manager is focal point in ensuring excellence in the delivery of the hub and the creation of future operational capabilities with our strategic partners to deliver to business units and markets across the region. The role leads the interaction between the market and the hubs in global locations like Cairo, Chennai, Salem etc., while interaction with global teams to drive harmonization, scale and cross fertilization across global operations. If you are passionate about leading performance and transformation through digital, hubs, and standardization of processes in end to end operations, then this role is just for you.
 
 
 
 Main Responsibilities
 
 
 
 The Customer Hubs Performance Delivery Manager ensures that processes owned by the hub are run effectively and efficiently across the entirety of the end-to-end operations (Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data, and Reports).
 
 
 
 Deliver superior business performance.
 
 
 
 <ul>
 <li>
 Accountable for ensuring day to day operations is delivered with super experience by the hub for the market. Drive KPIs/SLAs and evaluate for any additions/ changes with changing business requirement.
 </li>
 <li>
 Accountable for a robust and fully functioning governance model between market, hub, and product/capabilities teams. Holding the cross functional team accountable for the role they play in bringing the design to life. This includes ensuring rigorous GFCF and operational controls, and an effective BCP is in place in the hub operations.
 </li>
 <li>
 Accountable for ensuring operations is on its path toward world class level of productivity through continuous improvement. This includes delivery of the committed hub efficiencies, ensuring actual FTE in operations matches what is in the contractual price workbooks.
 </li>
 <li>
 Bring global hub model to life through Standardization and Digital transformation
 </li>
 <li>
 Leverage global scale of operations by driving standardization of operations as per the global process model, working closely with the markets and hubs.
 </li>
 <li>
 Drive maximum adoption of technology &ndash; both in terms of breadth of application across different scenarios / use cases, and depth of usage (i.e. level of no touch operations). This requires coordination and collaboration with the market, hub, and product &amp; capabilities teams.
 </li>
 <li>
 Develop the hub into a solutions partner providing decision support through analytics and insights
 </li>
 <li>
 Lead transformation governance between hub, product, capabilities and market team to land the agenda of standardization, no touch operation/tech adoption and Gen AI application in each of the processes.
 
 
 </li>
 </ul>
 
 Expand Hub Scope
 
 
 
 <ul>
 <li>
 Strech the boundaries of the current scope by challenging the current GPM in collaboration with the capabilities team
 </li>
 <li>
 Develop and build hub operations for white spaces by working with various functions.
 
 
 </li>
 </ul>
 
 Build a winning team
 
 
 
 <ul>
 <li>
 Develop digital and commercially savvy talents who are masters of domain capabilities, digital capabilities, and have right business and commercial skills.
 </li>
 <li>
 Lead a partner development program to ensure hubs have the right capabilities to deliver superior experience and a winning operation Improve Univoice Scores (especially Culture Index)
 </li>
 <li>
 Lead and actively participate in the global network of hubs
 </li>
 <li>
 Finally, and critically, as the lynchpin for customer hubs, this role is accountable for operating, developing and sustaining a high performing team to deliver across the key areas of responsibility. The person must establish a deep understanding of the customer hubs model and bring it to life through a high level of business intimacy with the market process owners.
 
 
 </li>
 </ul>
 
 Experiences &amp; Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Engineering, or Business/Management
 </li>
 <li>
 Minimum 7 years of experience working in Supply Chain management, Order to Cash, or CD Operations.
 </li>
 <li>
 Experience in delivering day to day operations and transformation for one or more of the process streams in scope &ndash; CD (CSP, DT, OG/MT, CD Ops), Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data.
 </li>
 <li>
 Proven business/financial acumen, prior experience managing a large operational business unit
 </li>
 <li>
 Experience in driving standardization, digital adoption, and analytics that enable the business to make better decisions, drive growth/efficiency, and gain competitive advantage.
 </li>
 <li>
 Experience in working with and delivering through strategic partners, knows how to leverage the relationship and commercial contract to maximize value for Unilever
 </li>
 <li>
 Proven experience in complex transformation programs/change management and setting up new capabilities.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Highly tuned ability to spot new business opportunities for Unilever to grow or reduce costs, and good understanding of end-to-end process with the local business.
 </li>
 <li>
 Strategic thinker and integrator &ndash; able to conceptualize and articulate a vision of new ways to address business problems more effectively. Able to cut across functions and teams end to end to solve problems and deliver results.
 </li>
 <li>
 Project and Change Management &ndash; lead complex projects across geographies, managing transitions and offshoring with minimal disruption. Drive change through structured communication, stakeholder engagement and agile delivery
 </li>
 <li>
 Execution-driven - able to translate vision into reality and hold the cross functional team accountable in order to deliver results across the ecosystem.
 </li>
 <li>
 Solutions mindset - focusing more on solutions instead of problems, able to identify root causes and drive the right actions / interventions. Highly influential leader with strong business acumen who can engage well at all levels in the organization.
 </li>
 <li>
 Excellent people management and relationship skills
 </li>
 <li>
 Excellent communication and collaboration skills - ability to collaborate effectively with peers and stakeholders, can drive robust working relationships with different stakeholders (CD, Customer Operations, Global product &amp; capabilities teams)
 
 
 </li>
 </ul>
 
 Leadership
 
 
 
 <ul>
 <li>
 Care Deeply: Cares deeply about how customers experience our brands every day, everywhere; about our people&rsquo;s growth and development and our impact on the planet. Cares about our performance, to a point where it hurts when we don&rsquo;t win.
 </li>
 <li>
 Focus On What Counts: Ruthlessly prioritizes what really, really matters, and allowing us to do better on fewer things. We set clear and stretching goals and recognize maximum performance impact.
 </li>
 <li>
 Stay Three Steps Ahead: Thinks boldly and creatively to make breakthroughs in performance. We are always curious and confident &boxh; anticipating and staying ahead of customer needs and external trends to beat the competition.
 </li>
 <li>
 Deliver with Excellence:
 </li>
 <li>
 Delivers everything we do with excellence and pace. We take personal ownership and hold each other to account &ndash; always finding a way to do what we&rsquo;ve said we will do.
 </li>
 <li>
 Talent Catalyst: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best. You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins. You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.
 
 
 </li>
 </ul>
 
 Critical SOL (Standards of Leadership) Behaviors
 
 
 
 <ul>
 <li>
 PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.
 </li>
 <li>
 PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
 </li>
 <li>
 CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
 </li>
 <li>
 PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
 </li>
 <li>
 AGILITY: Explores the world around them, continually learning and developing their skills.
 
 
 </li>
 </ul>
 Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

Multinet | UP

<div>
 
 
 Discover Multinet Up
 
 
 
 Starting its operations in 1999 with a meal card solution developed to meet the lunch needs of office workers, and becoming a subsidiary of the French Up Group in 2010, we are now a group serving in dozens of different areas.
 
 
 Institutions that choose our solutions gain significant advantages in cost efficiency and operational effectiveness in expense management, as well as in employee satisfaction and loyalty. As Multinet Up, we value the benefits we provide to the individuals who are the ultimate users of our solutions as much as we consider the needs of the institutions. From a secure, practical, next-generation payment experience to the widespread availability of spending points, the diversity of digital usage options, and the collaborations we have developed, we offer a 360-degree designed set of advantages.
 
 
 In 2016, we consolidated all our R&amp;D activities under one roof and transformed our IT department into a technopark company. Our technology company, Inventiv, operates in the fields of mobile payment, mobile application solutions, and cybersecurity.
 
 
 
 
 
 
 The Privileges of Joining the Multinet Up Family
 
 
 
 
 Flexible Work Arrangement:
 
 With our hybrid work model, you have the flexibility to work from the office or from home.
 
 
 
 Two Continents, One Company:
 
 We have offices on both the Asian and European sides of Istanbul. Choose the office that's most convenient for you.
 
 
 
 Supportive and Agile Work Environment:
 
 We promote teamwork and have a fast and efficient work culture.
 
 
 
 Career Development:
 
 We value your professional growth and offer various training and development opportunities.
 
 
 
 Social Events:
 
 We organize fun and social activities that strengthen team spirit.
 
 
 
 Birthday Leaves:
 
 Enjoy a special day off on your birthday to celebrate and have fun!
 
 
 
 Special Support for Women Employees:
 
 We provide maternity and motherhood assistance, celebrate Women's Day with a holiday, and collaborate with the Women in Sales Network Program to support our female sales teams.
 
 
 
 We're There for Our Parents:
 
 We offer leave for our employees to spend special moments with their families, such as on report card days.
 
 
 
 Award-Winning Employee Experience
 
 
 
 We are proud to be recognized with the
 
 Excellent Employee Experience Certification
 
 from Happy Place to Work and the
 
 Best Employee Experience Company
 
 award from Nice Medya.
 
 
 
 
 
 We are currently seeking a
 
 ''Customer Experience Operations Unit Manager''
 
 to join our team with the following qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Minimum of 3 years of experience in team management
 </li>
 <li>
 Proficiency in MS Office applications
 </li>
 <li>
 Proven ability to thrive in a fast-paced, multitasked, results-oriented environment
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent analytical skills with experience in report preparation and analysis
 </li>
 </ul>
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Manage daily operations of the customer experience team
 </li>
 <li>
 Conduct performance evaluations of team members and develop improvement plans
 </li>
 <li>
 Analyze customer feedback and implement strategies for enhancement
 </li>
 <li>
 Optimize customer experience processes and procedures
 </li>
 <li>
 Design training programs to ensure high-quality customer service
 </li>
 <li>
 Stay updated with new customer service technologies and tools
 </li>
 <li>
 Collaborate with other departments to enhance overall customer experience
 </li>
 </ul>
 
 
 
 
 
 About Our Team
 
 
 
 We remember to have fun while we are working, constantly learn from each other and know that ongoing and open communication opens every door. Would you like to join us? Remember: It does not matter where you live, because we offer a hybrid working model regardless of location.
 
 
 
 
 
 *6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu kapsam&inodot;nda verilerinizin i&scedil;lenmesinden do&gbreve;an haklar&inodot;n&inodot;z ve &ldquo;&Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni&rdquo;mize Multinet Up web sitemizden ula&scedil;abilirsiniz.&rdquo;
 
</div>

Customer Experience Operations Unit Manager

Passgage

<div>
 
 Passgage, b&uuml;y&uuml;yen ekibine bir
 
 Customer Onboarding Manager
 
 ar&inodot;yor. 🚀
 
 
 
 
 
 Passgage kimdir?
 
 
 Passgage, T&uuml;rkiye&rsquo;nin &ouml;nde gelen kurumlar&inodot;nda kullan&inodot;lan bir
 
 Employee SuperApp
 
 .
 
 
 Zaman Y&ouml;netimi (PDKS &amp; Ge&ccedil;i&scedil; Kontrol), &Ccedil;al&inodot;&scedil;an Ba&gbreve;l&inodot;l&inodot;&gbreve;&inodot;, &Scedil;irket &Idot;&ccedil;i &Idot;leti&scedil;im, Zimmet, Masraf, Avans, Onboarding ve daha bir&ccedil;ok &Idot;K/EX mod&uuml;l&uuml;n&uuml; tek bir deneyimde birle&scedil;tiriyoruz.
 
 
 Bug&uuml;n 160+ kurumsal &scedil;irket ve 150.000+ &ccedil;al&inodot;&scedil;an, her g&uuml;n i&scedil;ini Passgage &uuml;zerinden y&uuml;r&uuml;t&uuml;yor.
 
 
 
 
 
 &Scedil;imdi bu b&uuml;y&uuml;meyi bir &uuml;st seviyeye ta&scedil;&inodot;mak i&ccedil;in, yeni kazand&inodot;&gbreve;&inodot;m&inodot;z m&uuml;&scedil;terileri kusursuz bir &scedil;ekilde canl&inodot;ya alan bir
 
 Customer Onboarding Manager
 
 ar&inodot;yoruz.
 
 
 
 
 
 ⸻
 
 
 
 
 
 Rol&uuml;n amac&inodot;
 
 
 
 
 
 Sales ekibimiz yeni bir m&uuml;&scedil;teri kazand&inodot;ktan sonra, top sana ge&ccedil;iyor.
 
 
 Sen; m&uuml;&scedil;teriyi teknik ve operasyonel a&ccedil;&inodot;dan dinleyip, ihtiya&ccedil;lar&inodot;n&inodot; netle&scedil;tirip, entegrasyon ve konfig&uuml;rasyon s&uuml;recini koordine ederek Passgage&rsquo;i ba&scedil;ar&inodot;yla canl&inodot;ya al&inodot;yorsun.
 
 
 
 
 
 K&inodot;saca:
 
 
 &ldquo;Sat&inodot;&scedil;&inodot; kazan&inodot;lan her m&uuml;&scedil;terinin, sorunsuz ve tahmin edilebilir &scedil;ekilde Passgage&rsquo;e ge&ccedil;mesini sa&gbreve;layan ki&scedil;i&rdquo; olacaks&inodot;n.
 
 
 
 
 
 ⸻
 
 
 
 
 
 Ne yapacaks&inodot;n? (Sorumluluklar)
 
 
 
 
 
 
 &bull; Sales&rsquo;ten devralma (handover)
 
 
 
 &nbsp;- Sales Executive ekibinin kapatt&inodot;&gbreve;&inodot; f&inodot;rsatlar&inodot; yap&inodot;land&inodot;r&inodot;lm&inodot;&scedil; bir &scedil;ekilde devralmak
 
 
 &nbsp;- Kapsam (mod&uuml;ller), kullan&inodot;c&inodot; say&inodot;lar&inodot;, entegrasyon ihtiya&ccedil;lar&inodot;, verilen s&ouml;zler ve go-live hedeflerini netle&scedil;tirmek
 
 
 
 
 
 &bull; Ke&scedil;if &amp; &ccedil;&ouml;z&uuml;m tasar&inodot;m&inodot; (Solution Design)
 
 
 
 &nbsp;- M&uuml;&scedil;terinin &Idot;K, Operasyon, BT ekipleriyle toplant&inodot;lar yaparak s&uuml;re&ccedil;leri anlamak
 
 
 &nbsp;- PDKS, vardiya, izin, zimmet, masraf, intranet vb. s&uuml;re&ccedil;leri haritaland&inodot;rmak
 
 
 &nbsp;- &Idot;htiya&ccedil;lara g&ouml;re Passgage mod&uuml;llerini ve entegrasyonlar&inodot; tasarlamak
 
 
 &nbsp;- &Ccedil;&inodot;kt&inodot; olarak net bir &ldquo;Devreye Alma / Implementation Dok&uuml;man&inodot;&rdquo; &uuml;retmek
 
 
 
 
 
 &bull; Proje &amp; planlama
 
 
 
 &nbsp;- Her m&uuml;&scedil;teri i&ccedil;in ger&ccedil;ek&ccedil;i bir proje plan&inodot; ve timeline olu&scedil;turmak
 
 
 &nbsp;- &Idot;&ccedil; ekipleri (backend, mobil, entegrasyon, QA, support) ayn&inodot; sayfada tutmak
 
 
 &nbsp;- M&uuml;&scedil;teri taraf&inodot;nda tek muhataplarla (proje sorumlusu, sponsor) d&uuml;zenli ilerleme toplant&inodot;lar&inodot; yapmak
 
 
 
 
 
 &bull; Entegrasyon &amp; konfig&uuml;rasyon koordinasyonu
 
 
 
 &nbsp;- SAP, Nebim, HRWeb, Micro, Uyumsoft vb. sistemlerle entegrasyon s&uuml;recini teknik ekiple birlikte koordine etmek
 
 
 &nbsp;- Veri migrasyonu, kullan&inodot;c&inodot; import&rsquo;lar&inodot;, rol &amp; yetki kurgular&inodot;n&inodot;n net ve tutarl&inodot; olmas&inodot;n&inodot; sa&gbreve;lamak
 
 
 
 
 
 
 &bull; Test, e&gbreve;itim ve go-live
 
 
 
 &nbsp;- Test senaryolar&inodot;n&inodot;n olu&scedil;turulmas&inodot;na katk&inodot; sunmak, UAT s&uuml;recini y&ouml;netmek
 
 
 &nbsp;- Admin / kullan&inodot;c&inodot; e&gbreve;itimlerini organize etmek (online veya onsite)
 
 
 &nbsp;- Canl&inodot;ya ge&ccedil;i&scedil; g&uuml;n&uuml; ve hemen sonras&inodot;nda &ldquo;hypercare&rdquo; d&ouml;nemini y&ouml;netmek
 
 
 
 
 
 
 &bull; CSM&rsquo;e sa&gbreve;l&inodot;kl&inodot; devir
 
 
 
 &nbsp;- Canl&inodot;ya al&inodot;nan m&uuml;&scedil;terinin durumunu, a&ccedil;&inodot;k maddelerini ve potansiyel geli&scedil;im alanlar&inodot;n&inodot; Customer Success ekibine temiz bir &scedil;ekilde devretmek
 
 
 &nbsp;- S&uuml;re&ccedil;leri dok&uuml;mante etmek, tekrarlanabilir best practice&rsquo;ler olu&scedil;turmak
 
 
 
 
 
 ⸻
 
 
 
 
 
 Kimleri ar&inodot;yoruz? (Nitelikler)
 
 
 
 
 
 &bull; 3+ y&inodot;l deneyim:
 
 
 &nbsp;- B2B SaaS, HRTech, ERP, CRM, HCM, PDKS veya benzer bir alanda
 
 
 &nbsp;- Tercihen Implementation / Onboarding / Project Management / Consultant rol&uuml;nde &ccedil;al&inodot;&scedil;m&inodot;&scedil;
 
 <ul>
 <li>
 M&uuml;&scedil;terilerle birebir ileti&scedil;imde g&uuml;&ccedil;l&uuml;, g&uuml;ven veren ve sakin bir duru&scedil;a sahip
 </li>
 <li>
 Teknik konulara ilgili; entegrasyon, API, SSO, veri yap&inodot;lar&inodot; gibi kavramlar&inodot; anlayacak ve teknik ekip ile m&uuml;&scedil;teri aras&inodot;nda sa&gbreve;l&inodot;kl&inodot; ileti&scedil;im kurabilecek d&uuml;zeyde teknik bilgi sahibi
 </li>
 <li>
 Proje y&ouml;netimi konusunda deneyimli; ayn&inodot; anda birden fazla m&uuml;&scedil;teri projesini organize edebilen, planlama ve takip s&uuml;re&ccedil;lerini sistematik &scedil;ekilde y&uuml;r&uuml;tebilen, riskleri &ouml;nceden tespit edip y&ouml;netebilen
 </li>
 <li>
 Yaz&inodot;l&inodot; ve s&ouml;zl&uuml; T&uuml;rk&ccedil;e ileti&scedil;imi &ccedil;ok g&uuml;&ccedil;l&uuml;
 </li>
 <li>
 Dok&uuml;mantasyon, e-posta ve toplant&inodot; seviyesinde &Idot;ngilizce kullanabilen
 </li>
 <li>
 HRTech s&uuml;re&ccedil;lerine a&scedil;ina olan veya bu alanda kendini geli&scedil;tirmeye istekli
 </li>
 <li>
 Startup / scale-up k&uuml;lt&uuml;r&uuml;ne uyumlu; h&inodot;zl&inodot; tempoda &ccedil;al&inodot;&scedil;maya, de&gbreve;i&scedil;en &ouml;nceliklere ve y&uuml;ksek sorumluluk almaya a&ccedil;&inodot;k
 </li>
 </ul>
 
 
 
 
 Art&inodot; +:
 
 
 &bull; HRIS / HCM implementasyonu yapm&inodot;&scedil; olmak&nbsp;&nbsp;
 
 
 &bull; SAP, Microsoft, Oracle, IFS, Nebim, Humanist, HRWeb, Logo, Mikro vb. &uuml;r&uuml;nlerle entegrasyon deneyimi&nbsp;&nbsp;
 
 
 &bull; IT / dan&inodot;&scedil;manl&inodot;k taraf&inodot;nda proje y&ouml;netimi ge&ccedil;mi&scedil;i&nbsp;&nbsp;
 
 
 
 
 
 ⸻
 
 
 
 
 
 Passgage&rsquo;de seni neler bekliyor?
 
 
 
 
 
 &bull; T&uuml;rkiye&rsquo;de g&uuml;&ccedil;l&uuml; referanslara sahip, h&inodot;zla b&uuml;y&uuml;yen bir Employee SuperApp&rsquo;in merkezinde olma f&inodot;rsat&inodot;&nbsp;&nbsp;
 
 
 &bull; Y&uuml;z binlerce &ccedil;al&inodot;&scedil;an&inodot;n her g&uuml;n kulland&inodot;&gbreve;&inodot; bir &uuml;r&uuml;nde, g&ouml;r&uuml;nen ve &ouml;l&ccedil;&uuml;lebilen etki yaratma &scedil;ans&inodot;&nbsp;&nbsp;
 
 
 &bull; K&inodot;sa karar alma s&uuml;re&ccedil;leri, kurucularla &ccedil;ok yak&inodot;n &ccedil;al&inodot;&scedil;ma imk&acirc;n&inodot;&nbsp;&nbsp;
 
 
 &bull; Hybrid &ccedil;al&inodot;&scedil;ma modeli (&Idot;stanbul)&nbsp;&nbsp;
 
 
 
 
 
 &bull; Rol ve seviyene g&ouml;re:
 
 
 &nbsp;- Geli&scedil;im b&uuml;t&ccedil;eleri (e&gbreve;itim, konferans, kurs vb.)
 
 
 &nbsp;- Performansa ba&gbreve;l&inodot; prim / bonus yap&inodot;lar&inodot;
 
 
 &nbsp;- B&uuml;y&uuml;me ile birlikte daha geni&scedil; bir Implementation / Onboarding ekibi kurma ve liderlik etme f&inodot;rsat&inodot;
 
 
 
 
 
 ⸻
 
 
 
 
 
 Nas&inodot;l ba&scedil;vurabilirsin?
 
 
 
 
 
 LinkedIn &uuml;zerinden ba&scedil;vurunu b&inodot;rakman yeterli.
 
 
 
 
 
 Ba&scedil;vurunda k&inodot;saca &scedil;u soruya cevap verirsen bizim i&ccedil;in art&inodot; puan:
 
 
 &ldquo;Daha &ouml;nce devreye ald&inodot;&gbreve;&inodot;n en zor m&uuml;&scedil;teri / proje neydi ve onu ba&scedil;ar&inodot;l&inodot; k&inodot;lan 3 kritik hareketin ne oldu?&rdquo;
 
</div>

Customer Onboarding Manager

SIEGWERK

<div><div>Why Siegwerk?</div><div></div><div> 
Siegwerk is one of the world&rsquo;s leading suppliers of Printing Inks and sustainable packaging solutions. Right now, we are looking for a &quot; Customer Operations Executive&quot; to join us in Istanbul Tuzla plant.</div><div></div><div> 
This is an outstanding opportunity to make your mark with a genuine global leader in its field. We can offer you significant flexibility and support in a company focused on making a positive impact on the world. Siegwerk is poised to disrupt the global packaging industry; changing the way packaging is produced and consumed for the benefit of us all. At Siegwerk, you will have everything you need to help make that change.</div><div></div><div> 
Join us, let&rsquo;s Do it. With Heart. Join us, let&rsquo;s Do it. With Heart.</div><div></div><div> 
Our Benefits &ndash; What We Offer You?</div><ul><li>
Company paid private pension enrollment</li><li>
Access to the global learning platform &ldquo;Siegwerk Learning Hub&rdquo; with more than 20,000 online learning modules accessible worldwide as well as online language training with Speexx</li><li>
Individual development planning program</li><li>
Social benefits (market gift card for religious holidays and New Year)</li><li>
Social and volunteer clubs for employees to join based on their interests</li><li>
External employee consulting ICAS, which supports you with professional and private questions</li></ul><div></div><div> 
Your Tasks &ndash; What You can expect as Customer Operations Executive?</div><ul><li>
Intercompany Order Management &ndash; Manage and coordinate intercompany orders across global sites to ensure smooth operations.
</li><li>After-Sales Operations for Global Sales &ndash; Handle all aspects of after-sales processes for international sales, meeting service level targets.
</li><li>Cross-Department Communication and Coordination &ndash; Facilitate effective communication between SW Turkey departments and global business units.
</li><li>End-to-End Process Oversight (Order Tracking to Delivery) &ndash; Monitor and manage the entire workflow from order tracking to delivery and invoicing.
</li><li>Supply Chain Collaboration (Production, Logistics, Planning) &ndash; Establish proactive communication with supply chain teams to ensure timely execution.
</li><li>Issue Resolution and Invoicing Management &ndash; Address disruptions in the process and manage invoicing activities efficiently.
</li><li>Continuous Process Improvement with International Teams &ndash; Work with overseas colleagues to identify and implement process enhancements.</li></ul><div></div><div> 
Your Profile &ndash; What do You bring as Customer Operations Executive?</div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>Minimum of 2-3 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Knowledge of intercompany sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>Experience with SAP
</li><li>Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul><div></div> 
Are you interested?
Should you have any further questions, please do not hesitate to contact Gizem Karakaya Acar. You can reach her via email gizem.karakaya@siegwerk.com or via LinkedIn.
To apply for this position please use Talent@SW.</div>

Customer Operations Executive

Beyyoglu

<div>
 
 
 About Beyyoglu
 
 
 
 Beyyoglu is a contemporary fashion brand redefining urban style through high-quality design and digital excellence. With a strong presence in both retail and e-commerce, Beyyoglu continues to grow internationally, with flagship stores in Turkey and London. Our mission is to blend creativity, technology, and data to deliver exceptional fashion experiences worldwide.
 
 
 
 
 
 
 
 
 
 Role Overview
 
 
 
 We are seeking an
 
 experienced, data-driven, and strategic E-Commerce Growth Manager
 
 to lead Beyyoglu&rsquo;s entire online ecosystem.
 
 
 This role combines
 
 branding, digital marketing, sales, customer experience, and creative operations
 
 under one growth-oriented leadership. The E-Commerce Growth Manager will be directly responsible for driving
 
 revenue growth, conversion performance, and brand visibility
 
 across all digital channels and markets.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Branding &amp; Marketing
 
 
 <ul>
 <li>
 Build and execute 360&deg; marketing strategies across all digital touchpoints.
 </li>
 <li>
 Manage paid media (Meta, Google, TikTok, Pinterest, etc.) and SEO/SEM initiatives to ensure maximum brand exposure and conversion.
 </li>
 <li>
 Oversee brand consistency across all creative assets and campaigns, ensuring alignment with the Beyyoglu brand voice.
 </li>
 </ul>
 
 
 2. Sales &amp; Channels Management
 
 
 <ul>
 <li>
 Lead all online sales operations including
 
 official website, marketplaces (Trendyol, Hepsiburada, Boyner, Zalando, etc.)
 
 , and new global e-commerce partnerships.
 </li>
 <li>
 Create and execute growth roadmaps to increase online sales, improve ROAS, and optimize funnel performance.
 </li>
 <li>
 Manage inventory alignment, pricing strategies, and promotional campaigns to maximize profitability.
 </li>
 </ul>
 
 
 3. Customer Experience &amp; Call Center
 
 
 <ul>
 <li>
 Oversee the
 
 call center operations
 
 , ensuring seamless customer communication and service excellence.
 </li>
 <li>
 Implement data-driven improvements in customer satisfaction, NPS, and retention metrics.
 </li>
 <li>
 Collaborate with logistics and fulfillment teams to ensure smooth end-to-end customer experience.
 </li>
 </ul>
 
 
 4. Creative &amp; Influencer Marketing
 
 
 <ul>
 <li>
 Manage all
 
 creative content production
 
 including photo, video, and copy assets.
 </li>
 <li>
 Plan and coordinate
 
 influencer collaborations
 
 , product seeding, and social media activations to drive engagement and sales.
 </li>
 <li>
 Lead storytelling initiatives that enhance brand identity and emotional connection with the audience.
 </li>
 </ul>
 
 
 5. Social Media &amp; Communication
 
 
 <ul>
 <li>
 Oversee all
 
 social media platforms
 
 (Instagram, TikTok, YouTube, LinkedIn, etc.) to ensure strategic content planning and performance optimization.
 </li>
 <li>
 Monitor and report on social and engagement metrics, using data to guide future content and communication strategies.
 </li>
 </ul>
 
 
 6. Reporting &amp; Analysis
 
 
 <ul>
 <li>
 Analyze performance across all channels using GA4, Looker Studio, and other BI tools.
 </li>
 <li>
 Report directly to top management with actionable insights and growth recommendations.
 </li>
 <li>
 Set measurable KPIs for marketing, sales, and content teams, ensuring alignment with overall business goals.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 Minimum 10 years of professional experience
 
 in e-commerce, digital marketing, or growth management&mdash;preferably within the fashion retail industry.
 </li>
 <li>
 Proven success in managing multi-channel digital sales operations and achieving strong revenue growth.
 </li>
 <li>
 Expertise in Shopify, Meta Ads Manager, Google Analytics (GA4), and marketing automation tools.
 </li>
 <li>
 Strong leadership and project management skills, with experience managing cross-functional teams.
 </li>
 <li>
 
 Fluency in English &ndash; Upper Intermediate or above (required).
 
 </li>
 <li>
 Strong analytical mindset with an understanding of ROI, ROAS, and performance optimization.
 </li>
 <li>
 Entrepreneurial, creative, and growth-oriented professional who thrives in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Opportunity to lead digital growth for a fast-expanding international fashion brand.
 </li>
 <li>
 Creative and data-driven working environment with room for innovation.
 </li>
 <li>
 Competitive salary, performance-based bonuses, and global career development opportunities.
 </li>
 <li>
 A collaborative, ambitious, and forward-thinking team culture.
 </li>
 </ul>
</div>

E-Commerce Growth Manager

Holiday Inn Istanbul Old City

<div>
 
 
 Company Description
 
 
 
 Senator Hotels Group partners with world-renowned hospitality brands such as IHG and Marriott to operate and manage exceptional hotels across multiple markets including Crowne Plaza Istanbul West, Holiday Inn Istanbul Old City and Four Points Flex by Sheraton Taksim Square. Committed to excellence, we focus on delivering outstanding guest experiences and maintaining the highest standards of quality, service, and operational performance throughout our portfolio.
 
 
 
 
 
 
 Role Description
 
 
 
 We are seeking an accomplished and highly motivated Hotel Operations Manager to join our team at Holiday Inn Istanbul Old City, located in Fatih, Istanbul. This is a full-time, on-site leadership role responsible for directing all aspects of daily hotel operations, ensuring superior guest satisfaction, and driving overall operational success.
 
 
 
 
 
 
 The Hotel Operations Manager will:
 
 
 
 &bull;	Oversee guest services and coordinate seamlessly across departments&mdash;including Front Office, Housekeeping, Technical Staff and Food &amp; Beverage.
 
 
 &bull;	Lead staff training and development programs to uphold service excellence.
 
 
 &bull;	Implement strategies that enhance efficiency, quality, and financial performance.
 
 
 &bull;	Report directly to the Board, playing a key role in shaping operational direction and maintaining brand alignment.
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull;	Minimum of 5 years&rsquo; experience as a General Manager or Operations Manager in an hotel with strong guest satisfaction, preferably within an IHG, an Accor, a Radisson or a Marriott Hotel
 
 
 &bull;	Strong focus on Customer Service and Guest Satisfaction
 
 
 &bull;	Excellent Communication and Interpersonal skills
 
 
 &bull;	Experience in Self / Staff Training and Development
 
 
 &bull;	Ability to thrive in a fast-paced, high-performance environment
 
 
 &bull;	Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field
 
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 &bull;	Quarterly Heartbeat Survey Analysis: Measure and improve employee engagement to build a motivated, high-performing team.
 
 
 &bull;	Online Reputation Management: Monitor, maintain, and elevate guest reviews across IHG Heartbeat, OTAs (Online Travel Agencies) and platforms such as Google and TripAdvisor.
 
 
 &bull;	Staff Development &amp; Retention: Drive continuous education and professional growth initiatives to enhance performance and reduce turnover.
 
</div>

Hotel Operations Manager

Explore 1175+ Customer operations manager in Istanbul this December. Find roles across top companies and apply now to boost your career.

1175 customer operations manager jobs IN Istanbul

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Hotel Operations Manager