customer experience executive Jobs in Istanbul

customer experience executive

customer marketing coordinator Jobs in Istanbul

customer marketing coordinator

key account manager

account manager

crm data analyst

customer relationship manager

Dayco

<div>
 We are seeking a talented Key Account Manager for the Middle East region, based in Istanbul(TR), to join our Sales team at Dayco.
 
 
 
 Summary of the position:
 
 
 
 The Key Account Manager (KAM) is responsible for managing and expanding strategic relationships with Tier 1 and Tier 2 customers across the region. This role is pivotal in developing long-term partnerships with our most valuable accounts, driving growth, and ensuring the delivery of tailored solutions that align with the customer&rsquo;s business objectives.
 
 
 The KAM owns and executes the sales strategy for each assigned account, ensuring revenue growth, customer satisfaction, and long-term engagement. The role involves orchestrating internal resources, navigating complex organizational structures, and negotiating strategic agreements that reflect a deep understanding of the customer&rsquo;s needs and market dynamics.
 
 
 
 Main duties &amp; responsibilities:
 
 
 
 <ul>
 <li>
 Account Ownership &amp; Strategy
 </li>
 </ul>
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Own and lead the overall strategy and relationship for assigned Tier 1 and Tier 2 Key Accounts.
 </li>
 <li>
 Develop and execute detailed, cross-functional account plans aligned with customer-specific goals and growth opportunities.
 </li>
 <li>
 Act as the primary point of contact for assigned accounts, fostering trust-based relationships across all levels of the customer organization.
 </li>
 <li>
 Represent the full portfolio of products and services, delivering tailored value propositions to meet strategic business needs.
 </li>
 </ul>
 <li>
 Customer Relationship Management
 </li>
 <ul>
 <li>
 Build deep, long-term relationships to become a trusted advisor within each customer&rsquo;s organization.
 </li>
 <li>
 Ensure ongoing engagement through regular touchpoints, executive briefings, and value-added interactions.
 </li>
 <li>
 Navigate and influence complex decision-making structures within customer organizations.
 </li>
 </ul>
 <li>
 Sales Execution &amp; Negotiation
 </li>
 <ul>
 <li>
 Lead complex deal negotiations and contract management processes, with a clear understanding of the customer&rsquo;s needs and expectations.
 </li>
 <li>
 Drive sell-through and sell-out performance across the customer network.
 </li>
 <li>
 Secure contract renewals and long-term agreements that ensure sustainable value for both parties.
 </li>
 </ul>
 <li>
 Internal Collaboration
 </li>
 <ul>
 <li>
 Coordinate internal resources to deliver solutions effectively and efficiently.
 </li>
 <li>
 Serve as a voice of the customer internally, influencing product development, service improvements, and strategic initiatives.
 </li>
 </ul>
 <li>
 Growth &amp; Performance Management
 </li>
 <ul>
 <li>
 Identify and capitalize on growth opportunities within existing accounts to expand share of wallet (SOW).
 </li>
 <li>
 Monitor and analyze account performance, ensuring accurate sales forecasts and performance tracking.
 </li>
 <li>
 Drive customer satisfaction, loyalty, and retention through consistent delivery of value and service excellence.
 
 </li>
 </ul>
 </ul>
 
 Requirements and Skills
 
 
 :
 
 
 
 <ul>
 <li>
 Based in Istanbul, Turkey
 </li>
 <li>
 Minimum 5 years of experience in commercial roles, preferably in the Automotive Aftermarket and/or the Middle East region.
 </li>
 <li>
 Fluency in English
 </li>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business, Economics, or a related field.
 </li>
 <li>
 Strong negotiation and deal-closing skills.
 </li>
 <li>
 Business acumen and deep understanding of customer industries and market dynamics
 </li>
 <li>
 Ability to manage and influence complex, matrixed organizations
 </li>
 <li>
 Collaborative mindset with strong internal stakeholder management
 </li>
 <li>
 High level of autonomy and accountability
 </li>
 <li>
 Exceptional relationship building and interpersonal communication skills
 </li>
 <li>
 Strategic thinking and long-term planning capability
 
 
 </li>
 </ul>
 
 More information:
 
 
 
 <ul>
 <li>
 Contract Type: Permanent position
 </li>
 <li>
 Workplace: Full remote, based in Istanbul (Turkey)
 
 
 </li>
 </ul>
</div>

Key Account Manager WME

Key Account Assistant Manager

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Business Expert, you&rsquo;re part of a team that&rsquo;s passionate about helping businesses succeed. You create owners by connecting with new and existing business customers to identify opportunities, propose solutions, forecast needs, and close sales. Your knowledge of industry trends and expertise with Apple products and services - along with third-party technologies - help you to develop business solutions tailored to the needs of customers. 
 
You&rsquo;re a top sales performer who has exceptional interpersonal and influencing skills, and you&rsquo;re considered a resource to the wider store team, inspiring an environment where Apple Retail Business is a part of everyone&rsquo;s role. 
 
Description 
Establish and engage business customers by showcasing our technology and helping them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees. 
 
Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy. 
 
Serve as the go-to expert and store team mentor on business customer needs and solutions. 
 
Collaborate across the Apple Store in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers&rsquo; business needs. 
 
Lay a foundation for long-term relationships between local business customers and Apple Retail through proactive and informative engagement, exceptional service, and tailored recommendations. 
 
Maintain accurate business customer contact and relationship information in our Customer Relationship Management app so Apple has accurate business intelligence.
 
 
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Show a track record of strong performance and results. 
Communicate effectively and tailor your communication style to different audiences. 
Work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure. 
Build rapport and work effectively with both internal and external customers, including business owners and executives. 
Demonstrate excellent organizational skills, the ability to set priorities, and responsiveness to customer requests.
 
Draw from a deep technical understanding of Apple products and services, both in store and online, along with expertise in business solutions and industry trends. 
Learn, navigate, and use new tools and systems. 
 
Minimum Qualifications 
You should: 
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
Have experience in retail or sales, or related work experience. 
Have experience with Apple products, services, and solutions. 
Be proficient in the local language, both written and spoken. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Kurumsal Müşteriler Eksperi

<div>At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
This Position reports to:
Country Marketing &amp; Sales Manager, ELSE<div> 
Your role and responsibilities
 
 
In this role, you will coordinate sales activities, creating added value for the customer and ABB, with a clear focus on increasing market share, profitability and customer satisfaction. 
 
The work model for the role is: {onsite}
 
 
You will be mainly accountable for:</div><div><ul><li>
Analyze customer business needs and identify opportunities for ABB&rsquo;s service solutions.</li><li>
Develop and execute sales strategies to achieve defined targets in the assigned market.</li><li>
Utilize installed base data to generate and pursue new service sales opportunities.</li><li>
Promote the full service portfolio, including upgrades and value-added solutions.</li><li>
Build and maintain strong, long-term customer relationships.</li><li>
Monitor market trends and competitor activities to inform sales actions.</li><li>
Represent ABB at marketing events and ensure effective communication of service offerings.</li><li>
Ensure customer satisfaction by delivering reliable, safe, and cost-effective solutions.</li></ul></div><div> 

Qualifications for the role<ul><li>
University degree in Electrical Engineering,</li><li>
At least 8 years of experience in field service and/or service sales in relevant markets,</li><li>
Good knowledge in medium &amp; low voltage products, systems, solutions and related operation, maintenance,</li><li>
Excellent command of written &amp; spoken Turkish &amp; English,</li><li>
Action oriented, communicate effectively, customer and market orientation, innovative, problem solving, team work oriented.</li><li>
Proficiency in MS Word, Excel and strong negotiation and presentation skills</li><li>
Having a valid driving license &amp; no obstacle for traveling.</li></ul></div>
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.</div>

Service Sales Engineer

Hipodrom.com

<div>
 
 Hipodrom.com, with the agreement made by Hipodrom &Scedil;ans Oyunlar&inodot; Anonim &Scedil;irketi with the Turkish Jockey Club Association (TJK); has become the official virtual dealer for betting games on mutual and fixed odds races.
 
 
 Both the website and mobile applications of Hipodrom.com allow betting on all races.
 
 
 
 
 
 We&rsquo;re looking for a
 
 CRM &amp; Growth Manager
 
 who will own the entire customer lifecycle &mdash; from acquisition to retention &mdash; and design data-driven strategies that drive engagement, loyalty, and sustainable growth.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business, or a related field from a reputable university.
 </li>
 <li>
 5+ years of proven experience in CRM, Growth, or Data Analytics &mdash; ideally in Betting, E-commerce, Fintech, iGaming, or Gaming industries,
 </li>
 <li>
 Strong leadership and people management background,
 </li>
 <li>
 Deeply analytical mindset and strategic problem-solving skills,
 </li>
 <li>
 Comfortable thriving in fast-paced, high-growth environments,
 </li>
 <li>
 Proficient in MS Office; knowledge of SQL is a strong plus,
 </li>
 <li>
 Open-minded, data-driven, and growth-obsessed &mdash; you see the story behind the numbers.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Lead cross-functional teams including CRM, Data Analytics, and Call Center operations,
 </li>
 <li>
 Manage data and analytics teams to build a robust infrastructure for dashboards, reporting, and actionable insights,
 </li>
 <li>
 Drive strategic decision-making by applying advanced analytics and statistical methods to large datasets,
 </li>
 <li>
 Develop and manage segmentation strategies (behavioral, monetary, etc.) to create targeted communications and relevant offers,
 </li>
 <li>
 Plan and optimize all lifecycle campaigns including cross-sell, up-sell, retention, pre-churn, and churn strategies,
 </li>
 <li>
 Oversee all internal communication channels (SMS, push notifications, in-app messages, pop-ups, etc.) to engage and activate existing users,
 </li>
 <li>
 Collaborate with Product, Marketing, and Tech Teams to enhance user engagement and conversion metrics.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Hybrid working model.
 </li>
 <li>
 Opportunity to work with a passionate and talented team in a unique industry.
 </li>
 <li>
 Career growth opportunities within a fast-growing company.
 </li>
 </ul>
 
 
 
 
 Customer Focus Result Oriented Communication and Collaboration Success Together and Teamwork Wellbeing &amp; Innovation &amp; Change Strategic Thinking Developing and Inspiring
 
 
 
 
 
 
 Linkedin &uuml;zerinden elektronik olarak iletece&gbreve;iniz ki&scedil;isel bilgileriniz, Hipodrom.com b&uuml;nyesinde olu&scedil;acak mevcut ve gelecek i&scedil;e al&inodot;m ihtiya&ccedil;lar&inodot; do&gbreve;rultusunda istihdam olanaklar&inodot;n&inodot;n de&gbreve;erlendirilmesi amac&inodot;yla 7 Nisan 2016 tarihli Resmi Gazete&rsquo;de yay&inodot;mlanan 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu kapsam&inodot;nda veri sorumlusu olarak taraf&inodot;m&inodot;zca i&scedil;lenecek ve veri taban&inodot;m&inodot;zda gizlilik i&ccedil;erisinde saklanacakt&inodot;r. Detayl&inodot; bilgiye internet sitemizde
 
 (https://www.hipodrom.com/aday-aydinlatma-metni)
 
 Ayd&inodot;nlatma Metni i&ccedil;erisindeki &ldquo;&Ccedil;al&inodot;&scedil;an Adaylar&inodot;&rdquo; alt ba&scedil;l&inodot;&gbreve;&inodot;ndan ula&scedil;abilirsiniz.
 
 
</div>

CRM & Growth Manager

Unilever

<div><div>Job Description: Unilever is currently hiring for SPMD &ndash; Customer Executive &ndash; BW&amp;PC 
Function: CBD 
Work Level: WL1C 
Reports to: SPMD Manager &ndash; BW&amp;PC : Can YILMAZ 
Location: Istanbul 
Terms &amp; Conditions: Full Time 
 
ABOUT UNILEVER 
With 3.4 billion people in over 190 countries using our products daily, Unilever is a business that makes a real impact on the world. Work on loved brands and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead, we will equip you with the tools you need to shape your own future. 
Customer Executive - SPMD &ndash; BW&amp;PC 
Unilever is currently hiring for a SPMD Channel Customer Executive &ndash; BW&amp;PC in CUSTOMER BUSINESS DEVELOPMENT. 
If you're looking for a great team and a challenging, innovative, fun and energetic work environment, you are at the right place. We believe that the passion of our employees is our strength, and this is what drives us towards outstanding performance. 
 
Main Responsibilities: 
<ul><li>Strengthen collaboration with business partners and reach sustainable growth.</li><li>Deliver channel Turnover &amp;Volume Growth, Market Share and Penetration goals by establishing Local SPM chains fundamentals, prioritizing opportunities for quick growth.</li><li>Work with BW&amp;PC category team, supply chain &amp; CBD teams on fully integrated customer plans to capture share of the evolving shopper,</li><li>Own customer relationships and meet on regular basis to devise and execute customer plans.</li><li>Identify and evaluate stock, visibility, assortment, leadlets and other opportunities and analyze digital sales data and dashboard,</li><li>Apply key Local SPM best practices around penetration, growth, visibility with core CBD practices such as holistic customer investment management, forecasting, promotions, and analytics.</li></ul> 

Experiences &amp; Qualifications: 
<ul><li>Enthusiasm for making Unilever pioneer supplier in Local SPM customers</li><li>High level of resilience, ability to solve problems proactively and managing crisis</li><li>A strong sense of ownership and accountability</li><li>Selling, Influencing, and Negotiation &ndash; understanding channel &amp; customer&rsquo;s levers to build compelling selling stories that land key priorities and drive mutual growth</li><li>Being eager to work closely with cross-functional teams</li><li>With strong business acumen and analytical skills, you must be able to understand the businesses needs and provide analytical/commentary insights to fuel business growth</li></ul>
Skills: 
<ul><li>Stakeholder Management</li><li>Excellent written and spoken Turkish is a must. English is preferred not must.</li><li>Problem Solving</li><li>Negotiation</li><li>Commercial strategy</li><li>Multi-stakeholder management capability</li><li>Having Customer - Shopper centric and High-Performance oriented growth mindset</li><li>Good level of Excel and Power Point skills</li></ul> 

Leadership: 
<ul><li>You are energized by delivering fantastic results. You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.</li><li>As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.</li><li>Critical SOL (Standards of Leadership) Behaviors</li><li>PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.</li><li>PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.</li><li>CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.</li><li>PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.</li><li>AGILITY: Explores the world around them, continually learning and developing their skills.</li></ul></div> 
Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

Customer Executive - BW&PC SPMD Istanbul

MINDPICKED

<div>
 
 MINDPICKED is a new generation recruitment firm providing companies solutions in their search for talent, and talents opportunities who wants to reach their potential.
 
 
 We specialize in middle and senior management recruitment in various sectors and countless job functions.
 
 
 We are looking for a
 
 Head of CRM
 
 for our client operating in the travel arrangements industry.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Creating, implementing, and continuously improving CRM strategy,
 </li>
 <li>
 Designing customer segmentation, lifecycle management, and loyalty strategies,
 </li>
 <li>
 Developing brand partnerships (banks, financial institutions, brands, partner companies) and managing integrated CRM campaigns,
 </li>
 <li>
 End-to-end planning of campaign management processes (ideation, setup, testing, measurement),
 </li>
 <li>
 Conducting A/B tests, analyzing customer behavior, and driving performance optimization,
 </li>
 <li>
 Developing Marketing Automation channels (email, SMS, push) and managing automation flows,
 </li>
 <li>
 Coordinating with IT to enhance CRM infrastructure and optimize processes,
 </li>
 <li>
 Leading, developing, and managing the goals of the CRM team.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum
 
 7 years of experience in CRM
 
 and
 
 3 years in team management,
 
 </li>
 <li>
 Experience in tourism, e-commerce, retail, or service industries,
 </li>
 <li>
 Strong knowledge and hands-on experience with
 
 Microsoft Dynamics CRM / Dynamics 365,
 
 </li>
 <li>
 Experience in campaign management and developing brand partnerships,
 </li>
 <li>
 Data-driven mindset with strong analytical skills,
 </li>
 <li>
 Expertise in Marketing Automation, segmentation, and customer journey design,
 </li>
 <li>
 Experience with CRM platforms ,
 </li>
 <li>
 Strong communication, strategic thinking, and leadership skills,
 </li>
 <li>
 Good command of English (preferred).
 </li>
 </ul>
 
 
</div>

Head of CRM

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