key account executive

marketing manager

hr business partner

sales manager

account manager

customer relationship manager

BSH Ev Aletleri Türkiye

<div>
 
 Tomorrow is our home.
 
 
 
 
 
 Find out how easily you can achieve this at BSH Home Appliances Group: As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch, Siemens, Gaggenau, and Neff as well as our local brands, our focus truly is on innovation. And that doesn&rsquo;t just apply to our products and services but also drives the way in which we cooperate, exchange ideas, and organize our teams. Everyone is invited to make their individual contribution to our overall success. Join us now and give your career a home.
 
 
 
 
 
 
 Your Responsibilities
 
 
 
 /Lead the end-to-end customer experience strategy, ensuring satisfaction and loyalty across all touchpoints.
 
 
 /Continuously improve contact center processes, enhancing operational efficiency and service excellence.
 
 
 /Act as a trusted leader during critical moments, protecting and strengthening brand reputation.
 
 
 /Ensure compliance with consumer law and related regulations, building preventive risk management systems.
 
 
 /Inspire, develop, and lead high-performing teams with a customer-centric and results-driven culture.
 
 
 
 
 
 
 Your Profile
 
 
 
 /University degree in a relevant field, with at least 7 years of experience in customer relations/contact center management in the home appliances sector.
 
 
 /Proven track record in customer experience, service operations, and people leadership.
 
 
 /Strong knowledge of consumer law and ability to integrate compliance into operations.
 
 
 /Strategic thinker with excellent problem-solving and decision-making skills.
 
 
 /Advanced English proficiency, with outstanding communication and representation skills.
 
 
 
 
 
 
 Your Benefits
 
 
 
 / Flexible working hours schemes and diverse career opportunities
 
 
 / Individual development programs and international perspectives
 
 
 / Modern healthcare services
 
</div>

Customer Relationship Department Manager

Croda

<div>
 
 
 Croda
 
 is a FTSE100 organisation focused on our purpose of
 
 Smart Science to Improve Lives&trade;
 
 . With a market capitalisation of ~&pound;6 billion and nearly 6,000 employees globally, our smart science is found in products that touch our lives every day. As the name behind some of the world&rsquo;s most successful brands, we are developing innovative and sustainable ingredients that provide vital functionality to the
 
 Consumer Care markets
 
 .
 
 
 
 
 
 As we continue to deliver cutting-edge technology and new ideas, we are looking for an
 
 Account Manager&ndash; Consumer Care
 
 to join our organisation within Black Sea &amp; Med region.
 
 
 
 
 
 Reporting into the Sector Sales Manager of our Consumer Care business, you will play a pioneer role for our continues growth and enhancing our customer satisfaction in the business
 
 
 
 
 
 
 
 Who We&rsquo;re Looking For:
 
 
 
 
 At Croda, we believe our people are the heart of our success. We are committed to fostering an environment where you can grow, make a meaningful impact, and thrive.
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Chemistry, Chemical Engineering or related fields,
 </li>
 <li>
 Fluent in Turkish, advanced in English
 </li>
 <li>
 Proven experience in the specialty chemical sales field, preferable in consumer care ingredients market.
 </li>
 <li>
 Ability to communicate on a technical level (cooperation with R&amp;D departments) as well as negotiation skills (cooperation with purchasing departments).
 </li>
 <li>
 Have a strong selling skills, commercially aware with a growth mindset,
 </li>
 <li>
 Good knowledge of customers, competition, and an existing customer network in Turkiye will be an ideal.
 </li>
 <li>
 A results-driven mindset with the ability to meet and exceed targets.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Strong communication, presentation skills,
 </li>
 <li>
 Good organizational &amp; time management skills &ndash; able to prioritize work.
 </li>
 <li>
 Strong customer focus, adaptability to changing market conditions.
 </li>
 </ul>
 
 
 
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 
 <ul>
 <li>
 Be part of a team that values diversity, sustainability, and continuous innovation, where your ideas and contributions matter.
 </li>
 <li>
 Manage sales and business development activities and customer relationships to ensure sales targets are achieved,
 </li>
 <li>
 Maintain and develop relationship with customers via frequent direct contacts and establish new business relationships with prospects,
 </li>
 <li>
 Promote Croda&rsquo;s products and solutions within the region and coordinate projects and development work with customers.
 </li>
 <li>
 Liaise with all necessary Croda functions as required (e.g., Business Development, Supply Chain, Finance, PAD) to ensure all requirements (customer &amp; Croda) are fulfilled from order receipt to cash collection,
 </li>
 <li>
 Report promptly on the business (e.g., call visit reports) for the relevant region, identifying any threats and developing a mitigation plan, creating new opportunities and developing a game plan to commercialization.
 </li>
 <li>
 Assist in the promotion of new and existing products by attending exhibitions and undertaking marketing projects as directed by sales management,
 </li>
 <li>
 Supervise the orders in cooperation with Customer Service, and update forecast in a timely manner for stock management perspective.
 </li>
 </ul>
 
 
 
 
 
 
 What We Offer:
 
 
 
 
 
 
 
 Join a global organisation with countless opportunities for growth and leadership.
 
 
 The successful candidate will receive a competitive salary and benefits package including:
 
 
 
 
 <ul>
 <li>
 Interesting and creative job in a friendly and enjoyable working environment
 </li>
 <li>
 Hybrid working model
 </li>
 <li>
 Defined benefit pension scheme
 </li>
 <li>
 20 days paid holiday
 </li>
 <li>
 Private health insurance for family
 </li>
 <li>
 Access to Croda share plans
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Company Car
 </li>
 <li>
 Additional allowances
 </li>
 </ul>
 
 
 
 
 
 
 Additional Information
 
 
 
 
 
 
 
 This is a hybrid position based at our Croda T&uuml;rkiye/ Istanbul Office.
 
 
 
 
 
 If you require any reasonable adjustments during the hiring process or experience any issues with our online application process, please email esra.kaya@croda.com.
 
 
 Please note that during the interview process, we will need to share your CV with our designated external recruiter in order to maintain communication and the process.
 
 
 If you think that this is the role for you, please apply via Linkedin with your CV in English.
 
 
 
 
 
 
 
 
 
 Croda recognises employees as our strength and the diversity they bring to our workforce are directly linked to our ongoing success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including age, race, colour, religion, national origin, gender, sexual orientation, gender identity, gender expression, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
 
 
</div>

Account Manager

Johnson & Johnson

<div>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Non-Technical Customer Service
Job Category:
People Leader
All Job Posting Locations:
Istanbul, Turkey
Job Description:
Johnson &amp; Johnson Vision is recruiting for Customer Service Team Coordinator / Leader to be located in Istanbul, Turkey.
About Vision
Fueled by innovation at the intersection of biology and technology, we&rsquo;re developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that&rsquo;s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs &ndash; from the pediatric to aging eye &ndash; in a patient&rsquo;s lifetime.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech .
Purpose:
To lead, motivate and monitor the team to ensure optimum performance. To lead the Customer Services team towards ensuring all KPI&rsquo;s for Customer Service met/exceeded. Areas include managing customer relationships, processing orders, inquiries, and complaints handling across multiple channels. To ensure that all team members are fully trained and have the adequate knowledge and skills to perform their duties and to offer customers a differentiated customer experience.
To provide front line supervisory and leadership support for the market, while being an advocate for the customer across the organisation. Liaise with Commercial Account Managers and other internal stakeholders to ensure full awareness of any customer supply chain issues. Effectively manage the customer relationship and communication channels.
You will be responsible for:
Main duties include, but not limited to:<ul><li>
Deliver on Customer Service key performance indicators and metrics with a team of Customer Service Relationships (CSR) within quality, compliance and safety requirements.</li><li>
Motivate and coach a team of CSRs to meet and exceed performance targets, goals &amp; objectives, and service level agreements.</li><li>
Ensure effective, proactive, and timely communication to all internal and external stakeholders of customer service-related issues.</li><li>
Establish professional development plans, goal setting and mid- and end-of-year performance reviews.</li><li>
Provide reporting &amp; analytics with the aim to optimize the Supply Chain relationship with customers and drive value-added services.</li><li>
Conduct training, assessments and monitoring and provide constructive feedback and coaching to CSR&rsquo;s.</li><li>
Ensure team members are up to date/trained with latest business critical information/requirements.</li><li>
Work collaboratively with the market&rsquo;s Commercial management team to ensure adequate Customer Service support.</li><li>
Manage all aspects pertaining to workforce management, including forecasting, recruitment, and attendance.</li><li>
Complaint handling: resolve escalated customer complaints related to orders, products, medical issues, policies and other business activities.</li><li>
Maintain comprehensive product, system, and commercial knowledge and soft skills within the team of CSRs, so they can engage the customer and manage the customer relationship.</li><li>
Communicate, demonstrate and inspire in others Johnson &amp; Johnson Credo values.</li><li>
Act as back-up support to other team leaders within the region and the Customer Services Managers.</li></ul>
Qualifications / Requirements:<ul><li>
Experience within a Customer Service environment, ideally within a regulated industry.</li><li>
Fluency in both Turkish and English, written and verbal.</li><li>
Proven ability to manage, motivate and effectively communicate to team members in a matrix environment.</li><li>
High degree of customer focus</li><li>
Proactive and creative approach to problem-solving and complaint handling/escalation</li><li>
Tearn player</li><li>
Sound administrative skills.</li><li>
Excellent communication skills</li><li>
Able to work well under pressure.</li><li>
Exceptional time management and organizational skills</li><li>
Self-motivated, accustomed to a high degree of responsibility.</li><li>
Business proficiency in the Microsoft Office suite of software</li></ul>
Good To Have:<ul><li>
Proficiency in SAP; automated order entry (EDI/FTP)</li><li>
Contact centre leadership experience.</li><li>
Background in project management</li></ul>
#LI-Hybrid</div>

Customer Service Team Coordinator / Leader

Randstad Türkiye

<div>
 
 
 
 Job Desc. :
 
 
 
 <ul>
 <li>
 Serve as the main contact person of business support for the specified telecom operator to provide high-quality solution to customers based on relevant industry standards.
 </li>
 <li>
 Rapidly
 </li>
 <li>
 Introduce Huawei&rsquo;s IT and AI products and value proposition to key customers.
 </li>
 <li>
 Prepare and execute account plans and marketing initiatives.
 </li>
 <li>
 Obtain the target sales revenues of key accounts within the specified area.
 </li>
 <li>
 Develop new cooperation with customer teams.
 </li>
 <li>
 Work place is Istanbul
 </li>
 </ul>
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 <ol>
 <li>
 Understands the customer's industry and develops a customer specific strategy and business plan in line with Huawei`s IT (Storage, OSS, AI, Security) product and service portfolios
 </li>
 <li>
 Support preparation of proposal and competition analysis
 </li>
 <li>
 Identify business risk and minimize them
 </li>
 <li>
 Get the customers to trust Huawei and recognize value of Huawei's solutions and take real actions for support; guide business directions and help expand the cooperation scope; guide project operation, successfully affect decision makers and facilitate favorable
 </li>
 <li>
 Establish and improve customer relationships at C Level, Director and Manager levels, build extensive customer/key decision-maker/organization relationships, gain trust and support, and affect decision-making.
 </li>
 <li>
 Be good at personal relationships and communications and customer relation management
 </li>
 <li>
 Analyze the market and define the target enterprise customers
 </li>
 </ol>
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 :
 
 
 
 
 
 <ol>
 <li>
 5 years work experience in telecom business is must
 </li>
 <li>
 Demonstrable ability to communicate, present and influence key stakeholders
 </li>
 <li>
 Experience delivering client-focused solutions to customer needs
 </li>
 <li>
 Excellent listening, negotiation and presentation abilities
 </li>
 <li>
 Strong verbal and written communication skills in
 
 English
 
 and
 
 Turkish
 
 </li>
 <li>
 Engineering degree in Electronics, Computer, Telecommunications
 </li>
 </ol>
 
 
</div>

Turkcell Account Manager

<div>
 
 
 Company Description
 
 
 
 
 At F4e,
 
 we help companies align for excellence. Our AI-powered, innovative Performance Management Platform provides OKR &amp; KPI Goals, Employee Engagement Surveys, 1-on-1 &amp; 360&deg; Competencies, Real-Time Feedback, Performance &amp; Talent Evaluation, and Recognition &amp; Reward modules. These tools support continuous development and enhance team capabilities. With F4e, organizations take a step closer to achieving excellent performance every day.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 &bull; Build relationships with the customers and act as the primary point of contact throughout the customer lifecycle.
 
 
 &bull; Understand the end-to-end customer journey, identify pain points, potential risks and propose solutions.
 
 
 &bull; Provide best use cases according to customer needs and ensure the service they need are met at maximum impact,
 
 
 &bull; Ensure the best experience at each customer touch point by optimizing customer&rsquo;s end to end experience from adoption to sales to onboarding and retention,
 
 
 &bull; Increase adoption and engagement by educating clients and partners via training sessions,
 
 
 &bull; Ensure customer satisfaction by taking ownership of issues and providing solutions within the agreed service levels.
 
 
 &bull; Be the &ldquo;face&rdquo; of the applications and take responsibility for timely/ appropriate communication to the stakeholders of the application.
 
 
 &bull; Proactively identify current and prospective customer needs and provide technical support.
 
 
 &bull; Respond to customer tickets in a timely manner, owning infrastructure issues to resolution
 
 
 &bull; Proactively identify the root cause of issues and recommend and implement solutions
 
 
 &bull; Consistently monitoring account health, identify early warning signs for risk, and proactively address problems
 
 
 
 
 
 
 Requirements:
 
 
 
 &bull; Bachelors degree in Human Resources, MIS, Computer Sciences or Information Technologies or any other relevant academic disciplines,
 
 
 &bull; At least 4-5 years of experience on implementation projects with reputable HR Systems,
 
 
 &bull; Have strong oral &amp; written communication skills both in English &amp; Turkish,
 
 
 &bull; Excellent written and verbal communication skills, interpersonal and collaborative skills,
 
 
 &bull; Excellent personal and client-handling skills with the ability to understand and explain technical details,
 
 
 &bull; Ability to act calmly and competently in high-pressure, high-stress situations,
 
 
 &bull; Ability to technical test for development issues,
 
 
 &bull; Hands-on experience in Human Resources System Management,
 
 
 &bull; Previous experience with B2B SaaS solutions is a plus,
 
 
 &bull; Good command of MS Office, especially Excel,
 
 
 &bull; Strong presentation skills (both verbal and written) and the ability to articulate ideas at all levels,
 
 
 &bull; Detail-oriented, self-starter, able to manage multiple activities to aggressive deadlines
 
 
 &bull; Proactive, prone to teamwork, able to adapt to the growing dynamic structure of our company
 
 
 
 
 
 Ideal Teammate:
 
 
 &bull; Passionate about our purpose, team oriented, fun, high performer, resilient, critical thinker, result oriented, entrepreneurial, go getter &hellip; and a like &hellip;Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
 
</div>

HRIS Specialist / Manager

CHERY

<div>
 
 
 About Us
 
 
 
 
 Chery is a leading Chinese auto company,Its business scope covers the R&amp;D, production and sales of passenger cars, commercial vehicles, mini cars, special vehicles, powertrain system and other products. It has sold more than 8.75 million vehicles, providing products and services for users in more than 80 countries and regions around the world every day.
 
 
 
 
 
 
 
 
 The Regional Sales Manager
 
 
 
 at Chery Automotive plays a pivotal role in driving sales performance and expanding market presence. This position is responsible for setting sales targets, developing strategic plans, and overseeing the daily operations of the sales team to ensure optimal performance. The Sales Manager collaborates closely with marketing and customer success teams to align strategies, enhance customer satisfaction, and identify growth opportunities. By analyzing market trends, monitoring competitor activities, and providing insights, this role is essential to achieving Chery&rsquo;s business objectives and sustaining a competitive edge in the automotive industry.
 
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 According to HQ strategic plan and budget, lead the execution of market sales target fulfillment and dealer management ;
 </li>
 <li>
 Develop and maintain effective strategic partnerships with dealers in the whole territory to ensure the achievement of the business goals of both the brand and retail partners;
 </li>
 <li>
 Lead the monitoring of customer journey execution among dealers, including leads, test drive, introduction, contracting and financing;
 </li>
 <li>
 Lead the monitoring and evaluation of dealer network, to provide analysis report and suggestion, to negotiate and achieve improvement;
 </li>
 <li>
 Lead the development and target fulfillment in Key Account customers;
 </li>
 <li>
 Provide timely and insightful analysis report of market and main competitors to adapt strategy and action plan;
 </li>
 <li>
 Lead the plan and execution of pop-up exhibitions, including site selection, decoration materials and installation, opening ceremony, leads collection;
 </li>
 <li>
 Build and optimize sales management system, process and tools.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Education: Bachelor degree or above, major in marketing, commercial management, economics, automotive engineering or machinery engineering;
 </li>
 <li>
 Professional experience: Potential Applicants must have more than 8 years of work experience in
 
 Automobile sales and Dealer network management;
 
 </li>
 <li>
 Abundant resources and relationship with dealer group and dealers;
 </li>
 <li>
 Excellent management skills, preferably in projects involving site selection, architecture / construction approval processes and implementation of franchise standards.
 </li>
 <li>
 Strong communication and coordination ability, planning ability and execution ability; relationship establishment and maintenance capabilities;
 </li>
 <li>
 Strong ability to withstand pressure; strong subjective initiative, daring to innovate and break through.
 </li>
 <li>
 Language requirement: English as working language
 </li>
 <li>
 Flexibility to travel throughout the Region
 </li>
 </ul>
 
 
</div>

Regional Sales Manager

Dengage

<div>
 
 D.Engage is a leading SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 
 We&rsquo;re expanding our team in Turkey and looking for a high-performing Sales Manager to join our team. We are seeking proactive, high-performing sales professionals with a passion for driving new business in the B2B SaaS space. This role demands a hunter's mindset and a deep understanding of consultative selling. You will be responsible for identifying opportunities, closing deals, and playing a pivotal role in regional growth.
 
 
 This is not a passive, inbound role &mdash; we are looking for someone who runs toward targets, thrives in dynamic environments, and enjoys working independently to chase and close new logos. The ideal candidate is a self-starter with excellent communication and interpersonal skills, the ability to work effectively in a fast-paced, high-growth environment, and a strong desire to succeed in the sales profession.
 
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Research and identify potential customers for our CxP products
 
 </li>
 <li>
 Outreach to potential customers through email, phone, and social media to schedule demos and meetings for the sales team
 
 </li>
 <li>
 Qualify leads based on ICP fit and readiness to buy
 
 </li>
 <li>
 Collaborate with the local and global sales team to develop and execute lead-generation strategies
 
 </li>
 <li>
 Track and report on progress against lead generation targets
 
 </li>
 <li>
 Sales Cycle Management: Manage the full 360-degree sales process, including prospecting, qualifying leads, product demonstrations, proposal creation, negotiation, and closing sales.
 
 </li>
 <li>
 Client Relationship Management: Establish and maintain strong relationships with key stakeholders at potential and existing customer organizations.
 
 </li>
 <li>
 Solution Selling: Understand customer pain points and tailor SaaS solutions to meet their business needs, emphasizing value and ROI.
 
 </li>
 <li>
 Sales Strategy &amp; Execution: Develop and execute a region-specific sales strategy to meet or exceed revenue targets.
 
 </li>
 <li>
 Pipeline Management: Maintain an active and well-managed sales pipeline, ensuring accurate forecasting and timely follow-up.
 
 </li>
 <li>
 Market Intelligence: Stay up-to-date on industry trends, competitor products, and customer needs to effectively position the SaaS product.
 
 </li>
 <li>
 Collaboration: Work closely with the marketing, product, pre-sales and customer success teams to ensure a seamless customer experience and feedback loop.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Minimum 5 years of experience in Business Development, Lead Generation or sales executive / management roles
 
 </li>
 <li>
 Experience working in Ad-tech / Mar-tech Agency or platform selling roles will be preferred
 
 </li>
 <li>
 Excellent communication and presentation skills, both written and verbal
 
 </li>
 <li>
 Strong interpersonal and relationship-building skills
 
 </li>
 <li>
 Experience with CDP or Marketing Automation platforms is an advantage
 
 </li>
 <li>
 Must be Graduate/ Bachelors in Management, Business Administration, Marketing or relevant.
 
 
 </li>
 </ul>
 
 
 Note:
 
 
 
 <ul>
 <li>
 This is a
 
 
 remote position
 
 
 , however, it will require meeting with clients in the region hence, the ideal candidate for this role should be
 
 
 based in Istanbul.
 
 
 
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 
 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
 </li>
 <li>
 
 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
 </li>
 <li>
 
 Competitive Benefits:
 
 Enjoy a comprehensive benefits package.
 
 
 
 </li>
 </ul>
 
 D&bull;Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
 
 
 
 
</div>

Sales Manager- Turkey

Explore 706+ Customer relationship manager in Istanbul this September. Find roles across top companies and apply now to boost your career.