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account management specialist Jobs in Riyadh

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customer success specialist

customer service agent

Marriott International

<div>Additional Information 
Job Number26082571 
Job CategoryRooms &amp; Guest Services Operations 
LocationArea 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Agent-At Your Service (Shomoos)

Sulava MEA

<div>
 We are looking for a
 
 Deployment Engineer &amp; Architect
 
 to lead the design, development, and deployment of AI agent solutions using Microsoft Copilot, Copilot Studio, and Azure AI services for our Customers.
 
 
 This role is a combination of
 
 hands-on engineering and architecture leadership
 
 , focusing on building scalable, secure, and high-impact AI solutions. You will play a key role in our
 
 Agent Factory (FFL)
 
 model&mdash;delivering production-ready AI agents that transform business processes.
 
 
 
 
 What You Will Do
 
 
 
 
 <ul>
 <li>
 Design and implement end-to-end AI agent architectures across Microsoft 365 and Azure
 </li>
 <li>
 Build and deploy agents using Copilot Studio and integrate with enterprise systems
 </li>
 <li>
 Develop custom plugins, connectors, and workflows to extend agent capabilities
 </li>
 <li>
 Lead technical design for Agent Factory (FFL) delivery and scaling models
 </li>
 <li>
 Work with customer teams to translate business use cases into technical solutions
 </li>
 <li>
 Implement RAG pipelines, integrations, and data orchestration for agent intelligence
 </li>
 <li>
 Set up and optimize Azure AI environments, landing zones, and deployment pipelines
 </li>
 <li>
 Ensure security, governance, and compliance in all solutions
 </li>
 <li>
 Collaborate with AI Transformation Advisors to deliver end-to-end customer impact
 </li>
 <li>
 Support testing, optimization, and continuous improvement of agent solutions
 
 
 </li>
 </ul>
 
 
 What You Bring
 
 
 
 
 
 
 Core Engineering &amp; Architecture Skills
 
 
 
 
 <ul>
 <li>
 Strong software engineering background (e.g. .NET, Python, JavaScript/TypeScript)
 </li>
 <li>
 Experience designing scalable cloud-native architectures
 </li>
 <li>
 Ability to lead technical design and architecture decisions
 
 
 </li>
 </ul>
 
 
 AI &amp; Agent Development
 
 
 
 
 <ul>
 <li>
 Hands-on experience with Copilot Studio and agent development
 </li>
 <li>
 Experience building AI solutions using Azure AI / Azure AI Foundry
 </li>
 <li>
 Understanding of multi-agent patterns, orchestration, and automation
 </li>
 <li>
 Experience integrating APIs, data sources, and enterprise systems
 
 
 </li>
 </ul>
 👉 Agents operate across business processes and systems, combining orchestration, automation, and knowledge layers to deliver real value [
 
 
 
 
 Data &amp; Integration
 
 
 
 
 <ul>
 <li>
 Experience with RAG (Retrieval-Augmented Generation) architectures
 </li>
 <li>
 Knowledge of Azure AI Search, data pipelines, and indexing approaches
 </li>
 <li>
 Experience integrating with Microsoft Graph, SharePoint, and enterprise data sources
 
 
 </li>
 </ul>
 
 
 Security &amp; Governance
 
 
 
 
 <ul>
 <li>
 Understanding of enterprise security, identity (Entra ID), and data protection
 </li>
 <li>
 Experience implementing AI governance, compliance, and data security controls
 
 
 </li>
 </ul>
 👉 AI solutions are expected to include governance, identity, and security layers alongside agent orchestration and data acces
 
 
 
 
 What Makes You Successful
 
 
 
 
 <ul>
 <li>
 You can move from architecture to hands-on delivery seamlessly
 </li>
 <li>
 You build solutions that are production-ready, secure, and scalable
 </li>
 <li>
 You understand both technical design and real business impact
 </li>
 <li>
 You are comfortable working in fast-evolving AI environments
 </li>
 <li>
 You take ownership and drive technical outcomes end-to-end
 
 
 </li>
 </ul>
 
 
 Nice to Have
 
 
 
 
 <ul>
 <li>
 Experience with Power Platform (Power Automate, Dataverse)
 </li>
 <li>
 Familiarity with Copilot extensibility and plugin models
 </li>
 <li>
 Experience with DevOps / CI-CD pipelines for AI solutions
 </li>
 <li>
 Knowledge of KSA regulatory and data residency requirements
 </li>
 <li>
 Arabic language skills
 </li>
 </ul>
</div>

Deployment Engineer & Architect

Nestlé

<div>Location: Riyadh, Saudi Arabia 
Workplace Type: On-site
Department: Sales / Customer Service 
Reports To: Customer Service Manager. 
Employment Type: Full-Time 
Position Summary 
We are seeking a motivated and results-driven Tele-Sales Agent to join our team.
The successful candidate will be responsible for contacting potential customers, presenting products or services, and closing sales over the phone while maintaining excellent customer service standards. 
Key Responsibilities:<ul><li>
Achieve monthly and quarterly sales targets through proactive outbound calls, follow-ups and referrals.</li><li>
Convert leads into sales by effectively communicating product benefits and addressing customer inquiries and concerns.</li><li>
Key skills include excellent bilingual verbal/written communication and active listening abilities.</li><li>
Proven sales skills with the ability to negotiate effectively.</li><li>
Candidates should be self-driven, resilient in handling rejection, and adaptable to changing scenarios.</li><li>
Performance will be measured by sales closed, revenue generated, customer feedback, retention rates, call volume, and conversion rates.</li><li>
Shifts flexibility and a willingness to join events, booths, or field activities are highly desired.</li></ul> 
Qualifications &amp; Requirements:<ul><li>
Diploma or Bachelore degree.</li><li>
Preferably Previous experience im a customer service or call center role.</li><li>
Excellent English language.</li><li>
Proficient in using computer systems and software.</li></ul> 
About Nestl&eacute; Waters &amp; Premium Beverage<div>
 Nestl&eacute; Waters &amp; Premium Beverages is a standalone, globally managed business within the Nestl&eacute; Group.</div>
The company serves consumers in more than 100 markets with a portfolio of more than 35 brands, including S.Pellegrino, Perrier, Acqua Panna, Sanpellegrino Italian Sparkling Drinks, Maison Perrier, Buxton, Essentia, Levissima, La Vie and Nestl&eacute; Pure Life. Building on its heritage and expertise in waters, Nestl&eacute; Waters &amp; Premium Beverages is focused on growth in premium and better‑for‑you beverages, creating value for consumers, customers and stakeholders.
Water stewardship is central to the business. Nestl&eacute; Waters &amp; Premium Beverages is the only beverage company with all bottling sites certified to the Alliance for Water Stewardship (AWS) Standard. Additionally, the company has implemented around 70 water regeneration projects globally, as part of its ambition to protect and restore more water than it uses, working with local stakeholders and experts to identify shared water challenges and support solutions that build resilience and benefit communities and nature.</div>

Tele-sales Agent

Aggreko

<div>Bring your energy to Aggreko as Customer Service Representative based in Riyadh 
You will act as the principle point of contact for our customers throughout the rental process of the order placed. Advocating on the customer at key touchpoints, this role collaborates with Sales, Operations, Credit Control, billing and Hire Coordination team to ensure great customer experience. 
What you&rsquo;ll do as Customer Service Representative:
<ul><li>Principal point of contact, responsible for managing the customer relationship throughout the life of the hire, proactively setting expectations and communicating changes.</li><li>
Lead, support, and guide the Customer Service team to ensure all customer related tasks are completed accurately and on time and provide the structured timely updates to the Manager.</li><li>
Oversee the department Dashboards, BTT and reports to maintain the set KPIs for the team.</li><li>
Answers inbound telephone calls, emails, and other channels and deals with them promptly and efficiently against agreed touchpoint standards and KPIs</li><li>
Takes ownership of all reactive customer queries and follow ups on breakdowns, complaints, orders, liaising with the appropriate teams to ensure these are resolved promptly to the customer&rsquo;s satisfaction.</li><li>
Supports the sales function with regards to processing customer orders, change orders, post-order follow-up activities and in expediting the sales force order integration process.</li><li>
Communicates the customer requirements across multiple internal teams &amp; systems, ensuring all the operational &amp; internal teams are well versed with the customer requirements</li><li>
Accurate checks for new order documentation received from sales and supporting customer documents prior to integrations in M3 and maintain accurate customer and order records in Salesforce.</li><li>
Handle and follows up customer calls for order acknowledgement, delivery confirmation, on-hire, off-hire, exchanges, and missing equipment.</li><li>
Coordinate with Credit Control and Agent where required for approvals and support new customer setup requirements.</li><li>
Update order changes in T-agreement in Salesforce, including required system integrations.</li><li>
Create standard on-hire and off-hire folders and related contract documentation in Share Drive.</li><li>
Raise and follow up hire coordination cases, tasks with Contracts, Service, and Logistics teams.</li><li>
Track estimated end-of-hire dates, communicate updates to Hire coordination team.</li><li>
Issuance of hire/off-hire confirmations to clients via Salesforce confirmed internally with hire team.</li><li>
Follow up on LPOs, extensions for contracts with client, missing equipment and other customer requirements to support timely execution and invoicing.</li><li>
Maintains high levels of customer satisfaction and positively impacts the customer feedback KPIs</li></ul>
Here&rsquo;s what you&rsquo;ll get:<ul><li>
Minimum of 2 years of relevant customer service experience in a business-to-business environment, preferably within rental operations.</li><li>
PC literacy in a Microsoft environment and ERP system.</li><li>
Strong customer focus with a sense of urgency and attention to detail.</li><li>
Good written and verbal communication skills across all levels.</li><li>
Collaborative, results-oriented approach with the ability to self-manage.</li><li>
Ability to self-direct and self-manage</li><li>
Willingness to learn all aspects of the business</li></ul>
#LI-MK1
Equal employment opportunity
We welcome people from different backgrounds and cultures, and respect people&rsquo;s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that&rsquo;s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div>

Customer Service Representative

Globant

<div>At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation. 
 
 
We are seeking a Senior AI Engineer who shares our passion for innovation and transformation. This role is critical in building advanced AI-driven solutions that enable our business partners to evolve and meet the growing demand for personalized, intelligent digital experiences. 
 
 
<h3 class="jobSectionHeader">1. AI &amp; Agent System Engineering
</h3><ul><li><div>Orchestration: Implement intent classification flows, tool routing logic, multi-step reasoning chains, session memory management, and structured output parsing.
</div></li><li><div>Tool Gateway: Build and maintain the deterministic validation layer checking LLM actions against policy rules before calling live banking APIs.
</div></li><li><div>RAG Pipelines: Optimize document ingestion, chunking/embedding workflows, vector retrieval, and context injection.
</div></li><li>Guardrails &amp; Testing: Implement &quot;Trust Dial&quot; enforcement in code to determine autonomous vs. user-confirmed actions. Build automated agent evaluation tests to catch regressions and hallucination risks.
</li></ul><h3 class="jobSectionHeader">2. Cloud-Native Service Development
</h3><ul><li><div>Scalable Architecture: Build containerized, stateless, horizontally scalable workloads designed to degrade gracefully if upstream banking APIs fail.
</div></li><li><div>Observability: Implement distributed tracing across agent calls and API hops, structured logging for audits, and metric instrumentation for latency/error rates.
</div></li><li><div>LLM Integration: Manage token budgets, streaming response handling, model fallback logic, and API error handling.
</div></li><li>Event-Driven Systems: Build idempotent consumers/producers on the Kafka pipeline with sub-second latency targets.
</li></ul><h3 class="jobSectionHeader">3. Banking API Integration &amp; Performance
</h3><ul><li><div>API Adapters: Build request transformation, authentication, rate limiting, and retry logic connecting the system to bank middleware.
</div></li><li><div>Transaction Safety: Implement security controls, token management, duplicate transaction detection, and rollback/compensation logic for agent actions.
</div></li><li>Performance Optimization: Balance LLM cost efficiency against data freshness via strategic caching , and resolve bottlenecks in reasoning chains or DB queries.
</li></ul><h2 class="jobSectionHeader">Experience &amp; Qualifications
</h2><h3 class="jobSectionHeader">Essential Criteria
</h3><ul><li><div>Software Engineering: 4+ years of professional experience shipping and operating production systems at scale (not internal tools or prototypes).
</div></li><li><div>Languages: Strong proficiency in Python and/or TypeScript with an emphasis on clean, testable code.
</div></li><li><div>Distributed Systems: Solid grasp of concurrency, fault tolerance, and API design (REST/GraphQL) in regulated environments.
</div></li><li><div>Agentic AI Experience: Hands-on experience building/shipping LLM-based systems, RAG components, tool calling mechanisms, and AI safety features (hallucination detection, prompt injection defenses).
</div></li><li><div>Testing Rigor: Experience building automated evaluation pipelines to validate non-deterministic AI behavior.
</div></li><li>Cloud Native: Strong experience with containerized workloads, CI/CD pipelines, and cloud environments (AWS, Azure, or GCP).
</li></ul><h3 class="jobSectionHeader">Desirable Criteria
</h3><ul><li><div>Experience with Kubernetes (EKS, AKS) and Infrastructure-as-Code (Terraform, AWS CDK).
</div></li><li><div>Familiarity with canary deployments, feature flags, and production rollback strategies.
</div></li><li><div>Background in banking API integration, payment rails, and financial transaction safety (idempotency, audit logging).
</div></li><li>Awareness of compliance frameworks like PCI-DSS or SOC 2.
</li></ul>Location: Remote 
 
 
Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to impact the world positively. 
 
 
 
We may use AI and machine learning technologies in our recruitment process. Compensation is determined based on skills, qualifications, experience, and location. In addition to competitive salaries, we offer a comprehensive benefits package.</div>

AI Engineer, Sr

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce is hiring Senior Forward Deployed Engineers &mdash; the Technical Builders, responsible for deciding that leads who design, build, and deploy the most complex agentic AI solutions directly inside enterprise customer environments. You'll lead technical delivery on your team, mentor the next wave of engineers, and set the engineering standards that define how agentic AI gets deployed at scale. Partnering closely with a Deployment Strategist (Strategic Builder - a customer-facing advisor who shapes AI strategy and drives adoption), you'll own outcomes end-to-end, from architecture decision to production. Your passion for well-crafted software that solves real problems will be supported by best-in-class AI tools and a team of talented builders around you.
The Senior Builder Experience
<ul><li>Technical Ownership: Partner with a Deployment Strategist to own customer outcomes end-to-end. You're the senior technical authority in the room, ensuring deliverables meet the highest engineering standards, whether it was generated by an AI tool by a colleague or written by you directly.
</li><li>AI-Supported Engineering: Cursor, Claude, and Salesforce coding products like Vibes are embedded in your daily workflow. The conventions and patterns you develop tend to propagate through the team because other Builders look to your work as reference.
</li><li>Roadmap Influence: Your field experience routes directly to Product and Engineering. The gaps you hit and the edge cases you encounter in real life customer environments become the features they ship. Senior Forward Deployed Engineers are the most credible voice in agentic AIproduct evolution.
</li><li>Continuous Innovation: You're expected to stay at the forefront &mdash; piloting emerging AI tools, experimenting with new models and frameworks, and sharing what you learn with your team and customers.
</li></ul>What You'll Actually Be Building
<ul><li>Own end-to-end build and deployment of agentic AI solutions for Salesforce's most strategic customers &mdash; from architecture decisions through production handoff.
</li><li>Design and ship agentic systems on the Agentforce platform: agent logic, tool calls, multi-agent orchestration, deterministic guardrails, and the integration patterns that hold up in enterprise environments. Your reference implementations become the basis for how other Builders approach similar problems.
</li><li>Own the data lifecycle: model design, processing pipelines, and data readiness for AI applications across Salesforce Data 360, Snowflake, Databricks, and customer-specific platforms.
</li><li>Resolve the technical blockers that other engineers can't &mdash; data integration failures, model deployment issues, orchestration breakdowns, performance regressions. These problems are routed to you because of your track record of solving them.
</li><li>Build and maintain agent performance dashboards and customer KPI reporting to track deployment health and business outcomes across engagements.
</li><li>Develop proofs-of-concept and MVPs quickly, with the judgment to know which decisions can be deferred and which need to be right the first time.
</li><li>Codify what you learn. The patterns, reusable assets, and internal frameworks that come out of your real customer work become the playbooks the rest of the org draws from.
</li><li>Mentor other Engineers through code reviews, pair sessions, and shared work. Most of your influence on developing engineers happens inside the same codebases you're building in.
</li><li>Provide technical depth on at-risk or strategically critical deployments when senior engineering judgment is needed.
</li><li>Surface field insights directly to Product and Engineering. The gaps and edge cases you encounter in real customer environments are some of the most valuable inputs to the Agentforce roadmap.
</li><li>Partner with the Deployment Strategist on your team to translate complex customer business challenges into agentic solutions that actually ship.
</li></ul>You're Our Senior Forward Deployed Engineer If&hellip;
<ul><li>You have 6+ years of software engineering or technical delivery experience, with proven end-to-end ownership of scalable production systems in enterprise AI, cloud, or SaaS environments.
</li><li>You have a degree in Computer Science or a related field
</li><li>You're an expert in at least one of Python, JavaScript/TypeScript, Java, or Apex, and conversant in the others.
</li><li>You've integrated LLMs into production, used frameworks like LangChain or LlamaIndex, and applied prompt engineering and responsible AI practices in real customer contexts.
</li><li>You have deep experience in data modeling, processing, and analytics, with demonstrable proficiency across platforms like Salesforce Data 360, Snowflake, or Databricks.
</li><li>You bring deep Salesforce platform expertise: Agentforce, Apex, LWC, Flows, and Salesforce APIs.
</li><li>You have an entrepreneurial, get-things-done mindset focused on fast, impactful delivery &mdash; and the judgment to know when &quot;fast&quot; is the wrong call.
</li><li>You've mentored technical talent and created reusable assets &mdash; frameworks, playbooks, internal tooling.
</li><li>You communicate clearly and credibly with engineering peers, customer architects, and executive stakeholders.
</li><li>You actively tinker with the evolving AI/data landscape &mdash; piloting new tools, experimenting with new models, and staying genuinely curious about what's coming next.
</li><li>Ability to travel to customer sites as needed to ensure client success
</li><li>Business level proficiency in Arabic and English
</li><li>Computer Science (CS) degree or related.
</li></ul>Nice-to-Haves
<ul><li>Salesforce certifications (Administrator, Platform Developer I/II, Agentforce Specialist, System Architect)
</li><li>Familiarity with DevOps/CI-CD practices, observability tooling, or data governance frameworks
</li><li>Experience architecting multi-cloud, multi-system enterprise AI solutions for Global 500 customers
</li><li>Track record of influencing enterprise software product roadmaps through field engineering insight
</li><li>Open-source contributions, published technical writing, or conference presentations
</li></ul>Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates&rsquo; resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</div>

Forward Deployed Engineer, Arabic Speaking

SiFi

<div>
 
 
 About Us
 
 
 
 
 SiFi is building the next-generation Office of the CFO &mdash; a corporate expense management platform that gives accounting teams seamless control over company spending. We let companies issue cards with precise spending restrictions, automate expense workflows, and close books faster. As we scale, AI is becoming core to how we deliver financial intelligence, automation, and trust to our customers.
 
 
 
 We are a small, high-ownership team. Everyone builds, everyone ships, and everyone is accountable for outcomes.
 
 
 
 
 About the Role
 
 
 
 
 We are looking for an AI Engineer to join our Data &amp; AI team and help us bring AI-powered automation into the heart of corporate finance. You will work across the full stack &mdash; from LLM pipelines and agent workflows to the backend infrastructure and internal tooling that makes them production-ready.
 
 
 
 This is a hands-on, end-to-end role. You will own problems from prototype to production &mdash; in a domain where financial data is structured, high-stakes, and unforgiving. Getting it wrong has real consequences for real companies. You will work closely with Product, Engineering, Finance, and Operations to build AI features that make a direct impact on how hundreds of companies manage money.
 
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Design and ship AI-powered features end to end &mdash; from prompt engineering and model integration to backend APIs and frontend surfaces.
 
 </li>
 <li>
 Build and maintain AI infrastructure for LLM inference, retrieval-augmented generation (RAG), and structured data extraction from financial documents
 
 </li>
 <li>
 Develop autonomous agent workflows that automate finance operations such as expense categorization, receipt reconciliation, and policy enforcement
 
 </li>
 <li>
 Partner with the Data Engineering team to ensure AI systems are grounded in clean, trusted, and well-modeled financial data.
 
 </li>
 <li>
 Build internal tooling and evaluation frameworks to measure, monitor, and improve model performance in production.
 
 </li>
 <li>
 Stay close to the state of the art and bring relevant techniques &mdash; fine-tuning, tool use, multi-agent orchestration &mdash; into SiFi's stack where they create real value
 
 
 
 </li>
 </ul>
 Requirements
 
 
 - Strong engineering fundamentals across backend systems, APIs, and cloud infrastructure &mdash; you are comfortable owning the full lifecycle of a production AI feature.
 
 
 - Hands-on experience building with LLMs in production, including prompt design, RAG pipelines, structured extraction, or Agentic systems
 
 
 - Comfort working with financial or compliance-sensitive data, where correctness and audit ability matter
 
 
 - A bias toward shipping &mdash; you move fast, make pragmatic trade offs, and iterate based on real-world feedback
 
 
 - Low ego, high ownership: you are as comfortable debugging an edge case as you are proposing a new system architecture
 
 
 
 
 Nice to Have
 
 
 
 
 - Familiarity with fin-tech or expense management domains
 
 
 - Prior work at an early-stage startup or in a small, high-velocity team
 
 
 
 
 Benefits
 
 
 
 
 Why SiFi
 
 
 
 <ul>
 <li>
 Work on AI problems that are genuinely hard: financial data is structured, high-stakes, and unforgiving &mdash; the opposite of toy problems
 
 </li>
 <li>
 Own meaningful surface area from day one on a lean team where your decisions shape the product.
 
 </li>
 <li>
 Competitive salary and equity
 
 </li>
 <li>
 Flexible working environment
 
 </li>
 <li>
 A front-row seat to building a category-defining fin-tech from the ground up
 
 </li>
 </ul>
</div>

AI Engineer

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