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customer service agent

FedEx

Operations Support Agent (Saudi National) Air Network Support; Operations Support; Operational Support; Dispatch; Admin & Support; Customer Service; Service Assurance; Manifesting; Customer Services/ Support Group; Dangerous Goods; Cross-Border Road Linehaul; Domestic Air Linehaul; Road Network; Operational Administration & Support; Sort Support & Trace Management; Reporting; Location-based Customer Service Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may be escalated to senior team members. Accuracy & Attention to Detail; Microsoft Office & PC Skills; Planning & Organizing Skills; Interpersonal Skills; Problem Solving Skills All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Seniority level Entry level Employment type Full-time Job function Management and Manufacturing Industries Freight and Package Transportation Referrals increase your chances of interviewing at FedEx by 2x Get notified about new Operations Representative jobs in Riyadh, Riyadh, Saudi Arabia.<img src="https://www.jobg8.com/Tracking.aspx?3XQ4vNRlXTRyN%2bSSsfBEfSKuxwxHLSFLs" width="0" height="0" />

Operations Support Agent(Saudi National)

Turkish Airlines

<div>
 
 
 Station Agent
 
 
 
 
 
 
 Are you ready to embark on a rewarding career as a Station Agent? At Turkish Airlines, known for its exceptional hospitality, we are seeking bright and enthusiastic individuals to join our welcoming team. As a Station Agent, you will play a crucial role in providing outstanding passenger services, creating memorable experiences, and ensuring seamless operations at our Airport Office. If you thrive in a fast-paced environment, enjoy interacting with passengers, and are known for your go-getter attitude, this is the perfect opportunity for you. Join us and become a valued member of our team as we strive to deliver exceptional service and elevate the travel experience for our passengers!
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 As the aircraft arrives, you'll warmly welcome passengers and facilitate smooth coordination and communication between the crew, handling agent, catering, cleaning, air traffic, customs, and immigration. You'll ensure that all necessary flight documents are prepared accurately and completely, place orders for daily catering services, and maintain comprehensive flight records. Post-flight, you'll handle the accurate filing of documents and perform statistical analysis of flight coupons.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 In cases of lost baggage, you'll diligently coordinate with the handling agent to locate and deliver lost items to their owners. If necessary, you'll follow the compensation process accordingly.
 </li>
 </ul>
 
 
 
 
 
 Desired Skills &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor's degree.
 </li>
 <li>
 Saudi national or hold a valid transferable Saudi resident permit.
 </li>
 <li>
 Minimum of 1 year experience in civil aviation.
 </li>
 <li>
 The ability to thrive in high-pressure situations.
 </li>
 <li>
 Excellent command of English and proficiency in local language(s). Also speaking Turkish is favored.
 </li>
 <li>
 Approved to work night shifts.
 </li>
 <li>
 A team player who can also work independently when needed.
 </li>
 <li>
 Ability to multitask effectively and handle multiple tasks simultaneously.
 </li>
 <li>
 Strong oral and written communication skills.
 </li>
 <li>
 Demonstrated a sense of responsibility and the ability to make accurate and effective decisions.
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 Transport Allowance
 </li>
 <li>
 Private Health Insurance
 </li>
 </ul>
 
 
 
 
 We strive to bring the far close by making the world move through our wings. We are working with all our strength to offer our guests a unique experience while connecting 349 destinations around the world. We would like to see you among us in our success story to which each member of our family contributes. Now it is time to grow our family with you to achieve greater goals.
 
 
 
</div>

Station Agent

Radisson Hotel Group

<div>
 
 Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
 
 
 
 
 People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
 
 
 
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities of the Communication Agent:
 
 
 
 
 Supports the smooth operation of the HUB Department, ensuring all internal and external communications are handled efficiently, accurately, and in line with hotel standards.
 
 
 
 
 Acts as a central point of contact between departments, facilitating clear, timely, and professional communication to support overall hotel operations.
 
 
 
 
 Responds promptly and effectively to guest and colleague enquiries, ensuring all requests are handled with professionalism and care to maximize satisfaction.
 
 
 
 
 Takes ownership of assigned tasks and duties, maintaining a high level of accuracy, organization, and attention to detail in all correspondence and documentation.
 
 
 
 
 Collaborates closely with the HUB team and other departments to support departmental plans, operational targets, and service excellence initiatives.
 
 
 
 
 Monitors and manages communication systems (telephone, email, messaging platforms) to ensure smooth information flow and timely response to operational needs.
 
 
 
 
 Maintains confidentiality and professionalism in handling sensitive information and ensures compliance with hotel policies and procedures.
 
 
 
 
 Promotes the hotel culture and values, fostering a positive and cooperative working environment across all departments.
 
 
 
 
 Ensures adherence and compliance with all relevant legislation and internal standards, maintaining records and reports for internal and external audits as required.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 Requirements of the Communication Agent:
 
 
 
 
 Previous experience in a hotel or customer service environment is beneficial but not essential
 
 
 
 
 Hands-on approach with a proactive and solution-oriented work style
 
 
 
 
 Strong commitment to delivering exceptional internal and external service with a genuine passion for hospitality
 
 
 
 
 Ability to handle multiple tasks efficiently while maintaining accuracy and attention to detail
 
 
 
 
 Demonstrates personal integrity and professionalism in a fast-paced, service-driven environment
 
 
 
 
 Proficient in using IT systems and communication platforms, with the ability to adapt to new technologies
 
 
 
 
 Excellent verbal and written communication skills, with the confidence to interact effectively across all levels of the organization
 
 
 
 
 Team player with a positive attitude, supporting collaboration and effective information flow within the HUB and across departments
 
 
 
 
 
 
 Additional Information
 
 
 
 
 
 Why Join Radisson Hotel Group?
 
 
 
 
 
 
 Live the Magic of Hospitality -
 
 Be part of a team that creates
 
 exceptional experiences and memorable moments
 
 every day. Let your
 
 Yes I Can!
 
 spirit shine as you bring hospitality to life.
 
 
 
 
 
 Build a Great Career -
 
 No matter your background or experience, we invest in your
 
 growth, learning, and career development
 
 &mdash;helping you reach your full potential.
 
 
 
 
 
 Experience the Team Spirit -
 
 Join a workplace that&rsquo;s
 
 inclusive, fun, and meaningful
 
 . We celebrate diversity, support one another and foster a sense of belonging through our
 
 Employee Resource Groups and inclusion initiatives
 
 .
 
 
 
 
 
 Lead with Your Ambition -
 
 Your ideas, passion and drive matter! We empower you to
 
 make a difference
 
 &mdash;in hospitality, your community and beyond.
 
 
 
 
 
 Enjoy Global &amp; Local Perks -
 
 No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
 
 
 
 
 
 Join us in shaping the future of hospitality!
 
 If you&rsquo;re ready to
 
 bring your talent, energy, and passion
 
 , we&rsquo;d love to hear from you.
 
 
 
 
 
 Apply now and let&rsquo;s make every moment matter.
 
 
 
 
 
 We welcome applicants from all
 
 backgrounds, abilities, and experiences
 
 . If you need any adjustments during the application process, please let us know.
 
</div>

Communication Agent

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
Key Responsibilities of the Communication Agent:
Supports the smooth operation of the HUB Department, ensuring all internal and external communications are handled efficiently, accurately, and in line with hotel standards.
Acts as a central point of contact between departments, facilitating clear, timely, and professional communication to support overall hotel operations.
Responds promptly and effectively to guest and colleague enquiries, ensuring all requests are handled with professionalism and care to maximize satisfaction.
Takes ownership of assigned tasks and duties, maintaining a high level of accuracy, organization, and attention to detail in all correspondence and documentation.
Collaborates closely with the HUB team and other departments to support departmental plans, operational targets, and service excellence initiatives.
Monitors and manages communication systems (telephone, email, messaging platforms) to ensure smooth information flow and timely response to operational needs.
Maintains confidentiality and professionalism in handling sensitive information and ensures compliance with hotel policies and procedures.
Promotes the hotel culture and values, fostering a positive and cooperative working environment across all departments.
Ensures adherence and compliance with all relevant legislation and internal standards, maintaining records and reports for internal and external audits as required. 
Qualifications 
Requirements of the Communication Agent:
Previous experience in a hotel or customer service environment is beneficial but not essential
Hands-on approach with a proactive and solution-oriented work style
Strong commitment to delivering exceptional internal and external service with a genuine passion for hospitality
Ability to handle multiple tasks efficiently while maintaining accuracy and attention to detail
Demonstrates personal integrity and professionalism in a fast-paced, service-driven environment
Proficient in using IT systems and communication platforms, with the ability to adapt to new technologies
Excellent verbal and written communication skills, with the confidence to interact effectively across all levels of the organization
Team player with a positive attitude, supporting collaboration and effective information flow within the HUB and across departments 
Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Al Jazirah Vehicles Agencies Co. Ltd.

<div>
 
 
 Job Purpose:
 
 
 
 
 
 <ul>
 <li>
 To provide and promote a professional, high-quality, front-line customer focused telephone service to all AJVA customers for various purposes, including but not limited to, answering queries and questions, handling complaints, troubleshoot problems, providing product information and performing telephonic and internet sales function within and ensuring customer satisfaction within the AJVA&rsquo;s policies, procedure, and objectives.
 </li>
 </ul>
 
 
 
 
 
 KEY ACCOUNTABILITIES &amp; ACTIVITIES:
 
 
 
 
 
 <ul>
 <li>
 Follow the day-to-day operations related to own job to ensure continuity of work.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices taking into account &lsquo;international best practice&rsquo;, improvement of business processes, cost reduction and productivity improvement.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Assist in the preparation of timely and accurate reports of connection center to meet company and department requirements, policies and standards.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Responsible for being first point of contact for all customers in order to ensure high quality service delivered and maximum customer satisfaction is achieved.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Build and maintain long-term relationships with inquiring and/or buying customers through phone calls, emails and social media&hellip; to ensure sustained and increased sales and revenues.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ensure that all calls and complaints from customers (including MCI) are dealt with prompt and resolved on-time within AJVA&rsquo;s agreed policies, procedures and standards.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Record and maintain customer information and feedback on CRM system in comprehensible manner and forward the queries of immediate attention to the concern department personnel.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Coordinate and follow-up with the concern departments for the feedback on the customer concerns and queries forwarded to them.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Support &amp; On-time Execute
 
 &ldquo;Guaranteeing Customer Satisfaction &amp; Loyalty&rdquo;
 
 programs as per defined AJVA &amp; FORD standards and policies.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
 </li>
 </ul>
 
 
 
 
 
 JOB SPECIFICATIONS:
 
 
 
 
 
 <ul>
 <li>
 0-2 years relevant experience in a related field or industry
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 High School Certificate with preferably a Diploma in Sales, Marketing or any other related field
 </li>
 </ul>
 
 
</div>

Customer Care Agent

Cigna Health and Life Insurance Company

Customer Service Representative - Saudi National page is loaded Customer Service Representative - Saudi Nationalremote type: On-sitelocations: Riyadh, Saudi Arabiatime type: Full timeposted on: Posted Todayjob requisition id: About Cigna Healthcare Cigna Healthcare is a global health service company dedicated to helping people improve their health, and vitality. With a heritage of over 200 years, Cigna Healthcare is committed to its promise of being together all the way in providing healthcare, clinical management and wellness programs to employers, individuals, and governments around the world.Cigna Healthcare maintains a global sales capability in 30 countries and jurisdictions, employing over 70,000 people that service more than 190 million customer relationships. About Cigna KSA Breaking ground by becoming the first international health insurer to receive a branch license in Saudi Arabia. Saudi Arabia's Central Bank approved licensing for Cigna Insurance Saudi Arabia to enhance quality and competitiveness, increase diversification, and introduce new perspectives to the Saudi Arabian market. We are honored to have been awarded this license - and will work diligently to improve the health and well-being of every Saudi Arabian citizen we serve. As healthier employees lead to more productive workforces, these efforts are a win-win for all. Our Offer: VIP Healthcare Insurance Plan Professional learning programs to help you grow your career at Cigna Superb office location at Riyadh Front The role: Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, Envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients. Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for final processing. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity. You will have excellent interpersonal skills, with an ability to understand and interpret policy provisions. Qualifications: Bachelor's degree or equivalent Minimum 1+ years of customer service experience analyzing and solving customer problems Call center experience Excellent English written and oral communication skills Arabic written and oral skill is a must Exceptional organizational and time-management focus Ability to perform in a high volume, fast paced call center environment Proven ability to work independently as well as a productive member of a team Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer Extensive understanding in Medical Terminology is a PLUS Experience in healthcare insurance industry is required (financial/banking are welcome to apply) Conditions/Requirements: Work in 24 x 7 rotation shifts. 5 days a week. In split shifts (some hours in the morning and remaining hours in the afternoon or evening) During public holidays About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.<img src="https://www.jobg8.com/Tracking.aspx?AIWcikCyAyxb2prdum9tYOE6dWdkaEh2k" width="0" height="0" />

Customer Service Representative - Saudi National

Tabby | تابي

Department: Customer Support OpsEmployment Type: Full TimeLocation: KSACompensation: ر.س6,000 - ر.س7,500 / monthJoin us in redefining customer experience at Tabby!As a Customer Experience Representative, you'll be at the forefront of delivering seamless, engaging, and solution-driven interactions. This is more than just a support role-it's an opportunity to shape customer satisfaction, test cutting-edge AI tools, and contribute to the future of fintech services. Key Responsibilities <ul><li>Engage with customers via chat and phone, providing prompt and effective solutions.</li><li>Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.</li><li>Champion customer service excellence, ensuring policies and procedures align with company objectives.</li><li>Analyze customer queries, identifying patterns and opportunities for service optimization.</li><li>Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.</li></ul> Skills, Qualifications & Requirements <ul><li>Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).</li><li>Postgraduate degree in math, business, marketing, or finance (preferred).</li><li>Strong analytical and problem-solving skills, with the ability to think critically.</li><li>Exceptional communication and interpersonal skills, with a high level of self-awareness.</li><li>Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.</li><li>Team player mindset, with the ability to build and maintain strong relationships across teams.</li><li>Resilience under pressure, with a proactive approach to challenges.</li></ul> Why Join Tabby? <ul><li>Be part of an industry-leading fintech company redefining customer experience.</li><li>Work with AI-powered tools and cutting-edge technologies, helping shape the future of customer support.</li><li>Grow your career in a dynamic, fast-paced environment, where innovation is at the core of everything we do.</li><li>Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.</li></ul>If you're ready to set new benchmarks in customer experience, we want you on our team!<img src="https://www.jobg8.com/Tracking.aspx?wQojzMn37u9SrGN17Qj8%2fhvnCMdqpimur" width="0" height="0" />

Explore 1296+ Customer service agent in Riyadh this October. Find roles across top companies and apply now to boost your career.

1296 customer service agent jobs IN Riyadh

Operations Support Agent(Saudi National)

Station Agent

Communication Agent

Communication Agent

Customer Care Agent

Customer Service Representative - Saudi National

Customer Service Representative - Saudi National