sales executive

sales specialist

sales representative

sales associate

client advisor

customer service agent

Keeta

<div>
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and Saudi Arabia.
 
 
 
 
 
 
 Are you passionate about elevating customer experiences? Do you thrive in a fast-paced, data-driven environment and love turning insights into impact?
 
 
 
 If yes, you might be the perfect fit to join our team at
 
 Keeta
 
 as we build world-class offshore support operations.
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 
 Evaluation &amp; Monitoring:
 
 </li>
 <li>
 Audit customer interactions (email, chat, calls) based on quality standards.
 </li>
 <li>
 Spot errors and fatal issues, then recommend action plans to prevent recurrence.
 </li>
 <li>
 Collaborate on root cause analyses and long-term solutions. Coaching &amp; Feedback
 </li>
 <li>
 Deliver clear, supportive feedback to agents to enhance performance.
 </li>
 <li>
 Join calibration and coaching sessions to maintain consistency and quality.
 </li>
 <li>
 Empower frontline teams to own and improve their service.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Quality Assurance Excellence:
 
 </li>
 <li>
 Shape and update QA scorecards, standards, and best practices.
 </li>
 <li>
 Identify trends, flag recurring issues, and help enhance SOPs.
 </li>
 <li>
 Support ops on the floor during live shifts or urgent needs.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Training Partnership:
 
 </li>
 <li>
 Work closely with the training team to develop materials based on QA insights.
 </li>
 <li>
 Strengthen onboarding and post-hire performance through actionable input.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Performance Reporting:
 
 </li>
 <li>
 Report quality metrics, error trends, and customer satisfaction insights.
 </li>
 <li>
 Present data-driven stories that inform management decisions.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Compliance &amp; Culture:
 
 </li>
 <li>
 Ensure all evaluations align with company policies and industry regulations.
 </li>
 <li>
 Promote a culture of
 
 quality, ownership, and continuous learning
 
 .
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 
 2+ years
 
 of experience in Quality Assurance or as a Senior CS Agent.
 </li>
 <li>
 
 Fluent in Arabic and English
 
 (Mandarin is a big plus!).
 </li>
 <li>
 Strong grasp of QA tools, scorecard design, and coaching frameworks.
 </li>
 <li>
 Familiarity with CRM systems and quality monitoring platforms.
 </li>
 <li>
 Sharp problem-solving, attention to detail, and analytical skills.
 </li>
 <li>
 A positive attitude, excellent communication skills, and passion for CX.
 </li>
 </ul>
 
 
 
 
 
 Why Keeta?
 
 
 <ul>
 <li>
 Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
 </li>
 <li>
 Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
 </li>
 <li>
 Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
 </li>
 </ul>
 
 
 
 
 📍
 
 Location:
 
 Riyadh, Saudi Arabia;
 
 
 Let&rsquo;s build global service excellence&mdash;together. 🌐#Hiring #QualityAnalyst #CustomerExperience #BilingualJobs #ArabicEnglish #FoodDelivery #QAJobs #KeetaCareers #JoinUs #TechJobs
 
</div>

Quality Analyst- Customer Experience

Lumi | لومي

<div>
 
 
 
 About the role:
 
 
 
 
 
 
 
 The ideal candidate is responsible for ensuring high levels of sales and customer satisfaction for the respective Car Rental branch through team management, customer interactions, cash management, and service delivery in line with corporate guidelines.
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Contributes to the development of regional sales plans and leads the sales activities for the respective branch to achieve the agreed sales targets.
 </li>
 <li>
 Monitors and reviews the sales results for the branch to assess adherence to the targets, and take necessary corrective actions for course correction.
 </li>
 <li>
 Leads the implementation of the customer delight initiatives at the branch and monitors the customer delight scores.
 </li>
 <li>
 Ensures that all customer transactions are executed in line with corporate guidelines, and any customer issues are addressed appropriately and promptly.
 </li>
 <li>
 Manages high-level customer escalations or issues arising out of transactional situations to ensure the Branch counter targets are achieved.
 </li>
 <li>
 Performs other responsibilities and tasks as directed by the Senior Manager - Regional Rental in order to meet department objectives.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 At least 1 - 3 years of relevant work experience
 </li>
 <li>
 Diploma / Bachelor degree in management field is preferred
 </li>
 <li>
 Excellent knowledge of Microsoft office
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 English language is a plus.
 </li>
 <li>
 Good customer service etiquette and excellent verbal, written, and interpersonal skills
 </li>
 <li>
 Ability to multitask, organize, and prioritize work
 </li>
 </ul>
 
 
</div>

Customer Service Officer

Global Exchange Group

<div>
 
 Global Exchange Group - is a Spanish multinational company, founded in 1996, specialized in foreign currency exchange services at international airports and other areas of great tourist influx. Global Exchange is one of the world leaders in the sector. With a network of over 375 branches at 66 international airports in 29 countries in 5 continents, our staff of over 2,400 offers our services to 12 million Customers every year. Through solid principles based on legality and transparency, technological innovation, excellence in customer service and the care of its human capital, Global Exchange Group aims to create value for all its stakeholders, among which are their customers, employees or the different partners. Its mission is to offer quality currency exchange services to all travellers worldwide based on two clear lines of business: Currency exchange services at international airports and hotel resorts and, online and telephone currency exchange services, offered to both private individuals and companies, especially travel agencies and banks.
 
 
 
 
 
 Global Exchange Group headquarters are located in Salamanca and Madrid. Global Exchange Group is considered a Fintech company with innovative top technology systems developed internally, for the management and control of its own business and the service of its customers. Visit our website to learn more about us:
 
 http://www.global-exchange.com/en/
 
 
 
 
 
 
 We are a dynamic and forward-thinking organization dedicated to fostering growth, innovation, and excellence in our people management strategies. As part of our expansion in The Kingdom of Saudi Arabia, we are looking for an experienced Customer Service Representative.
 
 
 
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 
 
 The overall goal of the position is to provide excellent service to all our customers, and sell our top-market products, respecting our internal procedures and the legal regulations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Providing exchange services in line with procedures of the company and legal authorities, centring excellence in customer service.
 </li>
 <li>
 Identify the customer's needs and properly represent the company during the exchange operation, offering the advantages of the process and facilitating the cross-selling transactions.
 </li>
 <li>
 Carry out exchange transactions following the settled procedures, obeying the legal procedures, and attaining excellence in customer care.
 </li>
 <li>
 Be the people responsible for the direct contact with customers and be willing to offer customers the highest level of care.
 </li>
 <li>
 Document transactions according to the legal criteria.
 </li>
 <li>
 Clarify doubts or attend customer suggestions and clear and complete arguments against a complaint during the exchange process.
 </li>
 <li>
 Inform the supervisor of any problem or eventuality that might have occurred during the exchange operation.
 </li>
 <li>
 Positively valuable IT experience in order to efficiently resolving any technical problems and give support remotely to the IT department.
 </li>
 <li>
 Positively valuable availability to travel nationally.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 High school education is the minimum required with 1-2 years of experience in a similar role.
 </li>
 <li>
 University fresh graduates are welcomed.
 </li>
 <li>
 Native Arabic and a good command of verbal and written in English is a must.
 </li>
 <li>
 Additional languages are a plus.
 </li>
 <li>
 Having interest in sales and/or customer services positions or having previous experience in sales and/or customer services positions in retail, fmcg, f&amp;b, tourism sectors is a plus.
 </li>
 <li>
 Strong communication, negotiation, and problem-solving skills
 </li>
 <li>
 Having the ability to understand and identify customer expectations and needs
 </li>
 <li>
 Willingness to make direct contact with customers, to take responsibility, and to provide the best service
 </li>
 <li>
 Willingness to work in different shifts
 </li>
 <li>
 Positively valuable studies in IT or experience background as field services.
 </li>
 </ul>
</div>

Customer Service Representative

Emirates

<div>
 
 Job Purpose
 
 
 
 
 Job Purpose:
 
 
 
 To provide a quality service to customers in respect to check-in, boarding, special services, baggage services, ticket desk and Emirates Lounge as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Ensure all operational criteria are completed within specified time frames as per applicable procedures.
 
 
 
 Job Outline
 
 
 
 <ul>
 <li>
 Identify and meet the standard and special service requirements of the customers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the customers are handled in a friendly and efficient manner.
 </li>
 <li>
 Adhere to the internal operating boarding procedures by ensuring that laid down boarding priorities, announcements, hand baggage removal, regular staff briefing and stationary/equipment availability before the flight. Post the flight, ensure flight coupon reconciliation and head count confirmation is in order to assist the smooth process of a safe and on time departure of EK flights in order to achieve EK standards and customer satisfaction.
 </li>
 <li>
 Guide and advise team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights.
 </li>
 <li>
 To liaise and monitor the Emirates Chauffeur drive company on arrival and departure. Ensure eligible customers are provided with this service on arrival and any customers that require assistance are met on departure.
 </li>
 <li>
 Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium customers ensuring customers are kept fully informed.
 </li>
 <li>
 To monitor queues at check-in ensuring priority given to Premium customer card holders. To assist and deal with any excess baggage and visa issues that may arise. Assist in dealing with any problems such as, keeping customers informed of any delays, disruptions and denied boarding including the implementation of the 'Options' scheme.
 </li>
 <li>
 Assist with the preparation and completion of pre and post flight documentation and complete all relevant station statistical information and filing. Ensure all safety instructions are compiled with at all times and report any damage to aircraft, ULDS, immediately and assist with preparation of relevant reports.
 </li>
 <li>
 Cover the absence of check-in supervisor and prepare flight briefs regarding customer information ensuring that all staff, GHA and service providers are fully aware of this information. Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of customer service in all operational areas.
 </li>
 <li>
 Support and cover the Emirates Ticket Desk functions and undertake ticketing/reservation duties to ensure seamless service to customers. Offer full range of Emirates products and services to all customers to maximize ticketing revenue. Issue tickets, EMD, EBT, make and amend reservations as and when necessary. Re-issue and re-calculate fares for customers changing itinerary and make any additional collection as required. Carry out Credit Card verification. Complete daily ticket sales returns and assist with banking duties as required.
 </li>
 <li>
 When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained.
 
 
 </li>
 </ul>
 Qualification
 
 
 
 Qualifications &amp; Experience
 
 
 
 Minimum O level or equivalent.
 
 
 Must have completed relevant and recognized professional training courses in Customer Services and Handling, Ground Operations and Reservations, Fares &amp; Ticketing.
 
 
 
 Experience
 
 
 
 Given the specific requirements at outstations, a minimum of 3 years? airline industry experience is required.
 
 
 
 Knowledge/Skills
 
 
 
 Knowledge of a Departure Control System and Computerized Reservation System.
 
 
 Knowledge of check-in procedures.
 
 
 Customer Service Delivery.
 
 
 Fluent in spoken and written English and local language.
 
 
 Proficiency in Microsoft Office applications.
 
 
 Please note that you must have the right to live and work in Saudi Arabia.
 
 
 Salary &amp; benefits
 
 
 Competitive Salary.
</div>

Senior Airport Services Agent - Riyadh

JD.COM

<div>
 
 About the job
 
 
 
 
 <ul>
 <li>
 Handling customer complaints and troubleshooting issues with products or services
 </li>
 <li>
 Following up with clients or customers by phone, web chat or email to check that they&rsquo;re still satisfied with their purchases or services received
 </li>
 <li>
 Accessing databases to retrieve account information for customers
 </li>
 <li>
 Letting customers know about additional products or services that might benefit them
 </li>
 <li>
 Escalating queries and concerns when necessary
 </li>
 <li>
 Updating customer records following each contact
 </li>
 <li>
 Staying up to date on the latest products and services an organization provides
 </li>
 </ul>
 
 
 
 
 
 
 Skills Required :-
 
 
 
 
 1. Proficiency in English;
 
 
 2. Customer service experience;
 
 
 3. Experience in warehousing or logistics preferred;
 
 
 
</div>

Customer Service Specialist

ToYou

<div>ToYou is a leading online Saudi food ordering and delivery super-app with one of the largest and most comprehensive networks of merchants across the Kingdom of Saudi Arabia. We strive to deliver all necessities across the Kingdom &mdash; whether from restaurants, supermarkets, pharmacies, or more. 

Job Description
<ul>
<li>Answer incoming calls and respond to customers&rsquo; emails</li>
<li>Manage and resolve customer complaints</li>
<li>Sell products and place customer orders in the system</li>
<li>Identify and escalate issues to supervisors</li>
<li>Provide product and service information to customers</li>
<li>Research required information using available resources</li>
<li>Identify and resolve customer complaints using applicable software</li>
<li>Process orders, forms, and applications</li>
<li>Follow up on customer calls where necessary</li>
<li>Complete call logs and reports</li>
<li>Perform other duties as assigned</li> 
</ul>
Requirements
<ul>
<li>University degree or diploma 
</li>
<li>Fluency in English and Arabic</li>
<li>Attention to detail</li>
<li>Excellent communication skills</li>
<li>Availability to work night shifts</li></ul></div>

Contact Centre Agent

Tabby | تابي

<div>
 
 Department:
 
 Customer Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س6,000 - ر.س7,500 / month
 
 
 
 Description
 
 
 
 Join us in redefining customer experience at Tabby!
 
 
 As a Customer Experience Representative, you&rsquo;ll be at the forefront of delivering seamless, engaging, and solution-driven interactions. This is more than just a support role&mdash;it&rsquo;s an opportunity to shape customer satisfaction, test cutting-edge AI tools, and contribute to the future of fintech services.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Engage with customers via chat and phone, providing prompt and effective solutions.
 </li>
 <li>
 Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
 </li>
 <li>
 Champion customer service excellence, ensuring policies and procedures align with company objectives.
 </li>
 <li>
 Analyze customer queries, identifying patterns and opportunities for service optimization.
 </li>
 <li>
 Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.
 
 
 
 </li>
 </ul>
 
 Skills, Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
 </li>
 <li>
 Postgraduate degree in math, business, marketing, or finance (preferred).
 </li>
 <li>
 Strong analytical and problem-solving skills, with the ability to think critically.
 </li>
 <li>
 Exceptional communication and interpersonal skills, with a high level of self-awareness.
 </li>
 <li>
 Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
 </li>
 <li>
 Team player mindset, with the ability to build and maintain strong relationships across teams.
 </li>
 <li>
 Resilience under pressure, with a proactive approach to challenges.
 
 
 
 </li>
 </ul>
 Why Join Tabby?
 
 
 <ul>
 <li>
 Be part of an industry-leading fintech company redefining customer experience.
 </li>
 <li>
 Work with AI-powered tools and cutting-edge technologies, helping shape the future of customer support.
 </li>
 <li>
 Grow your career in a dynamic, fast-paced environment, where innovation is at the core of everything we do.
 </li>
 <li>
 Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.
 
 
 
 </li>
 </ul>
 
 If you're ready to set new benchmarks in customer experience, we want you on our team!
 
</div>

Customer Service Representative - Saudi National

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