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inside sales representative

customer service agent

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 
The Social Media Customer Support Agent is responsible for delivering exceptional customer support across Tabby&rsquo;s official social media channels. The role requires timely, accurate, and empathetic engagement while protecting customer information, maintaining Tabby&rsquo;s brand voice, and ensuring compliance with internal policies and financial regulations.</div> 
<h3 class="jobSectionHeader">
Key Responsibilities</h3> 
<ul>
<li>
Respond to customer inquiries across X, Instagram, Facebook, TikTok, and LinkedIn.</li>
<li>Resolve customer issues within agreed SLAs.</li>
<li>Move public conversations to Direct Messages whenever account verification is required.</li>
<li>Educate customers about Tabby products, repayments, refunds, disputes, and account management.</li>
<li>Escalate complex cases while maintaining ownership until resolution.</li>
<li>Maintain Tabby&rsquo;s tone of voice and protect the company's public reputation.</li>
<li>Follow verification, security, and compliance procedures.</li>
<li>Document cases accurately using CRM and support tools.</li>
<li>Collaborate with QA, WFM, Product, Risk, Collections, and Marketing teams.</li>
<li>Participate in coaching sessions and continuous improvement initiatives.</li></ul><div></div><h3 class="jobSectionHeader"> 
Skills, Knowledge &amp; Expertise</h3> 
<ul>
<li>
Bachelor's degree or equivalent experience.</li>
<li>Excellent written Arabic and English.</li>
<li>Customer service or social media support experience preferred.</li>
<li>Strong written communication and problem-solving skills.</li>
<li>Ability to work rotational shifts, weekends, and public holidays.</li></ul><div></div><h3 class="jobSectionHeader"> 
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Social Media Specialist

Marriott International

<div>Additional Information 
Job Number26093128 
Job CategoryReservations 
LocationArea 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Reservation Agent (Saudi National)

webook.com

<div>
 Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
 
 
 If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.
 
 
 
 Role Overview :
 
 
 
 webook.com is looking for a Customer Care Manager to lead customer care operations across webook.com, its clients, and global markets.
 
 
 This role will own the function end to end, including in-house team management, service quality, escalations, processes, reporting, systems, and outsourcing strategy. The ideal candidate is a hands-on leader who can build a scalable operation while maintaining a consistently high customer experience.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead the day-to-day customer care operation across webook.com and client accounts
 </li>
 <li>
 Manage, coach, and develop the in-house customer care team
 </li>
 <li>
 Define team structures, shifts, workflows, escalation paths, and service standards
 </li>
 <li>
 Develop and manage outsourcing and agency partnerships for global markets
 </li>
 <li>
 Ensure coverage across different markets, languages, time zones, major events, and high-demand periods
 </li>
 <li>
 Oversee customer inquiries, complaints, refunds, booking issues, payments, ticket access, and event-related concerns
 </li>
 <li>
 Manage complex and sensitive escalations
 </li>
 <li>
 Establish and monitor KPIs including response time, resolution time, customer satisfaction, backlog, quality, and productivity
 </li>
 <li>
 Build quality assurance, training, and knowledge management processes
 </li>
 <li>
 Work closely with Product, Technology, Operations, Finance, Marketing, and Commercial teams to resolve recurring customer issues
 </li>
 <li>
 Identify opportunities to improve processes, systems, automation, and the overall customer journey
 </li>
 <li>
 Provide regular performance reports and customer insights to leadership
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor Degree in Business or similar
 </li>
 <li>
 Fluency in both Arabic and English is required
 </li>
 <li>
 Proven experience managing customer care, customer service, contact centre, or customer experience operations
 </li>
 <li>
 Experience managing both in-house teams and outsourced service providers
 </li>
 <li>
 Strong understanding of service levels, workforce planning, quality assurance, and performance management
 </li>
 <li>
 Comfortable operating in a fast-paced, high-volume environment
 </li>
 <li>
 Strong analytical, communication, and problem-solving skills
 </li>
 <li>
 Experience with customer care platforms, ticketing systems, automation, and reporting tools
 </li>
 <li>
 Experience in ticketing, entertainment, sports, events, e-commerce, travel, or technology is an advantage
 </li>
 </ul>
</div>

Customer Care Manager

Tamara

<div>About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking a Team Leader for our Partner Onboarding Team. As Team Leader, you will be crucial in overseeing and assessing the activities of our partner care service representatives, as well as providing frequent performance feedback.

Drawing on your proficiency in leading, providing coaching, feedback, and development opportunities to help them reach their full potential, you will be responsible for developing and monitoring the everyday activities of customer service operations, assisting customer service representatives with duties as needed to create unique experiences only Tamara can provide.

With a proven track record of success in leading and motivating teams, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionized the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

This role is based onsite in our Riyadh offices.

Your responsibilities
<ul>
<li>Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.</li>
<li>Strategizing and monitoring the daily activities of customer service operations.</li>
<li>Assisting customer service staff with duties where required.</li>
<li>Training staff in areas of customer service and company policies.</li>
<li>Assess AML/CFT risk factors (industry, geography, payment flow, behavior) and assign onboarding risk ratings in line with internal policy.</li>
<li>Ensure all findings, approvals, and supporting evidence are accurately logged and auditable in Salesforce in real time.</li>
<li>Escalate high-risk or suspicious cases to Compliance for enhanced due diligence (EDD) or SAR filing, following defined escalation paths.</li>
<li>Monitor regulatory changes (e.g., SAMA, CBUAE, FATF) and update screening rules, checklists, and playbooks accordingly.</li>
<li>Liaise daily with Commercial, Compliance, Product, and Risk teams to resolve onboarding blockers and clarify documentation requirements.</li>
<li>Identify process gaps and propose workflow or automation enhancements (e.g., data integrations, rules engines, reporting dashboards).</li>
<li>Support periodic internal and external audits by compiling evidence packs and answering examiner queries.</li>
<li>Track and report key onboarding KPIs (turnaround time, pass/fail rates, false-positive ratios) to help drive continuous improvement.</li>
<li>Uphold Tamara&rsquo;s &ldquo;compliance-by-design&rdquo; culture, ensuring every merchant is onboarded safely, efficiently, and in full regulatory adherence.</li>
</ul>
Your expertise
<ul>
<li>Bachelor&rsquo;s or Master&rsquo;s degree in business administration, management studies, or in a related discipline.</li>
<li>Prior experience (up to 3 years) in the field of customer service or contact center is also necessary for this position. Must have at least 1 years of experience as a supervisor or team lead</li>
<li>Leadership Skills: Customer experience managers are able to organize and direct the activities of customer experience representatives to ensure the delivery of high-quality service to customers.</li>
<li>Communication Skills: They are well-versed in effectively interacting with clients to identify and process their requirements.</li>
<li>Customer Service Skills: They are able to courteously interact with clients to ensure positive customer experience</li>
<li>1&ndash;3 years of hands-on experience in KYB due diligence, AML/CFT screening, or merchant onboarding within a fintech, payments, or other regulated financial institution in UAE and KSA.</li>
<li>Proficiency in case management on Salesforce (or a similar workflow tool), including documenting reviews, attaching evidence, and maintaining audit-ready records.</li>
<li>Solid grasp of KYB fundamentals: validating trade licenses, analyzing UBO/shareholder structures, and applying risk-based onboarding decisions.</li>
<li>Working knowledge of sanctions, PEP, and adverse-media screening (UN, OFAC, EU, GCC) using tools such as Dow Jones, Focal, World-Check, or LexisNexis.</li>
<li>Familiarity with GCC regulations&mdash;especially CBUAE KYC/AML Rulebook, SAMA AML Rules, and FATF recommendations&mdash;and the ability to interpret regulatory updates.</li>
<li>Experience supporting audits or regulatory exams, assembling evidence packs, and answering follow-up queries.</li>
<li>Attention to detail and a proactive approach to spotting process gaps, proposing improvements, and meeting tight onboarding SLAs.</li>
<li>Professional certifications such as ICA Certificate in KYC &amp; CDD, CAMS, ACAMS, or equivalent are advantageous but not mandatory.</li></ul></div>

Team Lead - Partner Onboarding

Apex Operations

<div><h2 class="jobSectionHeader">Barista | Saudi Arabia
</h2>We are seeking an experienced and passionate Senior Barista to join our team in Saudi Arabia. The ideal candidate will have strong expertise in specialty coffee preparation, beverage quality control, team support, and customer service excellence. The role requires leadership skills, attention to detail, and the ability to maintain high operational standards in a fast-paced environment.
All nationalities are welcome to apply. 
Valid Saudi Residency (Iqama) is mandatory.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Prepare and serve high-quality hot and cold beverages, including specialty coffee and espresso-based drinks, according to company standards.</li><li>
Ensure consistency in taste, presentation, portioning, and beverage quality at all times.</li><li>
Monitor coffee extraction, grinder calibration, milk texturing, and brewing techniques to maintain premium standards.</li><li>
Operate, clean, and maintain coffee machines, grinders, and brewing equipment properly.</li><li>
Support in training and guiding junior baristas on beverage preparation and service standards.</li><li>
Deliver exceptional customer service and handle customer concerns professionally.</li><li>
Supervise workflow during busy hours and ensure smooth daily operations.</li><li>
Maintain cleanliness, hygiene, and food safety standards in compliance with KSA regulations.</li><li>
Monitor stock levels, ingredient usage, and minimize waste.</li><li>
Coordinate with kitchen and service teams to ensure efficient operations.</li></ul><h3 class="jobSectionHeader">
Required Qualifications &amp; Experience</h3><ul><li>
Valid Saudi Residency (Iqama) is mandatory.</li><li>
Candidates must provide a portfolio showcasing their coffee preparation, latte art, or previous caf&eacute;/barista work.</li><li>
Minimum 3&ndash;5 years of experience as a Barista, including senior or supervisory experience.</li><li>
Strong knowledge of specialty coffee, espresso calibration, brewing methods, and latte art.</li><li>
Experience in high-volume caf&eacute;s or specialty coffee shops is preferred.</li><li>
Leadership skills with the ability to train and support team members.</li><li>
Ability to work under pressure in a fast-paced environment.</li><li>
Strong communication skills and attention to detail.</li><li>
Ability to work independently and within a team.</li></ul><h3 class="jobSectionHeader">
Interested candidates may apply by sending their CV and portfolio.</h3></div>

Nepalese Barista -KSA Based (Neapalese Nationalities are Welcome to Apply).

Salam

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 
 Presales Cyber Security
 
 Leads the design and delivery initiatives on large complex projects based on requirements, budget and technical feasibility and delivers solutions that enhance Salam's services, including identification and method of addressing technical or operational risks and providing technical strategies and recommendations for services and products to meet the expected needs of customers to serve their future expansion plans.
 
 
 
 
 
 
 Key Responsibility:
 
 
 
 
 
 <ul>
 <li>
 Participate in responding to tenders and alliances with third parties.
 </li>
 <li>
 Provide technical consultancy service to clients and assist in technical informative seminars.
 </li>
 <li>
 Conduct desktop service feasibility and coordinate with presales interfaces
 </li>
 <li>
 Encompasses multiple disciplines, including ICT architects, solution architects, and enterprise architects.
 </li>
 <li>
 Responsible for delivering business value to customers by architecting effective ICT solutions that address the customer&rsquo;s business problems, needs, and opportunities, in a manner consistent with strategic and business goals.
 </li>
 <li>
 Establish and maintain a professional working relationship at multiple levels, both internally and with the customer, by understanding the customer&rsquo;s business context and their unique situation.
 </li>
 <li>
 Collaborate with both internal and external/industry experts to anticipate customer needs in order to facilitate the definition and development of the solution.
 </li>
 <li>
 Collaborate with project managers to ensure effective and efficient development, delivery, deployment, operation, and support of these information systems solutions.
 </li>
 <li>
 Collaborate with the account team to meet or exceed revenue, product, customer satisfaction, and market share goals for assigned account(s).
 </li>
 <li>
 Contributes to the development of innovative principles and ideas.
 </li>
 </ul>
 
 
 
 
 
 Qualification:
 
 
 
 
 
 <ul>
 <li>
 Bachelor degree in Telecommunication or Computer engineering or relevant field.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Good understanding of telecommunication technology.
 </li>
 <li>
 Minimum 4 years of experience in a relevant field.
 </li>
 </ul>
</div>

Presales Consultant

FlyAkeed

<div>About FlyAkeed:
FlyAkeed is an online platform that helps people book flights and hotels easily. We started in 2017 and are based in Riyadh, Saudi Arabia. Our travel solution simplifies the process of planning and handling work-related travel.
Highlights:<ul><li>
Current funding stage: Series A
</li>FlyAkeed is supported by PIF subsidiary Sanabil Investments, Elm, Artal Capital, and Alrajhi Partners. 
<li>
 
</li></ul>At FlyAkeed, we leverage technology to transform corporate travel management. Our Operations team plays a critical role in ensuring seamless travel booking, fulfillment, and customer satisfaction by managing reservations, travel requests, and operational processes through our proprietary platform. 
 
Job Summary 
The Onboarding Associate is responsible for managing the customer onboarding journey from contract signing through Go Live, ensuring a smooth implementation experience. This role works closely with customers and internal teams to coordinate onboarding activities, track progress, and ensure all requirements are completed on time. 
 
Key Responsibilities<ul><li>
Manage the end-to-end customer onboarding process through Go Live.</li><li>
Lead onboarding and project kickoff meetings with customers.</li><li>
Understand customer requirements and coordinate implementation with internal teams.</li><li>
Track onboarding progress and ensure milestones and deadlines are met.</li><li>
Manage multiple customer onboarding projects simultaneously while prioritizing tasks effectively.</li><li>
Build strong relationships with customers and provide timely support throughout the onboarding journey.</li><li>
Monitor, follow up, and ensure all onboarding tasks are completed on schedule.</li><li>
Maintain accurate onboarding records and provide regular status updates.</li><li>
Identify opportunities to improve onboarding processes and enhance the customer experience.</li></ul> 
Requirements 
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Information Systems, or a related field.</li><li>
1&ndash;3 years of experience in Customer Onboarding, Customer Success, or a similar customer-facing role.</li><li>
Experience working directly with customers throughout the service implementation process.</li><li>
Strong ability to lead customer onboarding meetings and manage customer relationships.</li><li>
Excellent organizational skills with the ability to manage multiple priorities and meet deadlines.</li><li>
Strong attention to detail and follow-through.</li><li>
Excellent verbal and written communication skills in both Arabic and English.</li><li>
Proficiency in Microsoft Excel and task/project management tools.</li></ul></div>

Clint Onboarding Associate

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