customer experience specialist Jobs in Riyadh

customer experience specialist

field service engineer

front desk agent (saudi only) Jobs in Riyadh

front desk agent (saudi only)

professional services consultant Jobs in Riyadh

professional services consultant

service engineer - sas

customer service agent

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Gr&uuml;nde f&uuml;r Accor zu arbeiten?
 
 
 Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen.
 
 
 Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst.
 
 
 Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/.
 
 
 Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 We are seeking an enthusiastic and customer-focused Guest Experience Agent to join our team in Riyadh, Saudi Arabia. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences from pre-arrival to post-stay. This role requires a detail-oriented professional who can seamlessly coordinate various aspects of guest services while maintaining the highest standards of hospitality.
 
 
 <ul>
 <li>
 Serve as the primary point of contact for guests, managing pre-arrival communications and personalizing interactions via email and phone
 </li>
 <li>
 Coordinate back-of-house butler and front office services to deliver a seamless guest experience
 </li>
 <li>
 Translate pre-arrival notes effectively into property management systems and communicate with relevant departments
 </li>
 <li>
 Manage guest requests and inquiries promptly and efficiently, ensuring high levels of customer satisfaction
 </li>
 <li>
 Collaborate with various departments including front office, housekeeping, food &amp; beverage, and spa to meet guest needs
 </li>
 <li>
 Maintain accurate guest records and profiles in the property management system
 </li>
 <li>
 Anticipate guest needs and proactively offer assistance or suggestions to enhance their stay
 </li>
 <li>
 Handle guest complaints and issues with empathy and professionalism, working towards satisfactory resolutions
 </li>
 <li>
 Assist with check-in and check-out procedures as needed
 </li>
 <li>
 Stay informed about hotel amenities, local attractions, and events to provide knowledgeable recommendations to guests
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in front office, concierge, and/or spa roles in a luxury hotel setting
 </li>
 <li>
 Bachelor's degree in Hospitality Management or related field preferred
 </li>
 <li>
 Fluency in English and Arabic; additional languages are a plus
 </li>
 <li>
 Excellent communication skills, both written and verbal
 </li>
 <li>
 Strong interpersonal skills with a deep understanding and acceptance of multi-cultural customs
 </li>
 <li>
 Exceptional organizational abilities and attention to detail
 </li>
 <li>
 Ability to maintain high performance under pressure and adapt to changing priorities
 </li>
 <li>
 Proactive and service-oriented mindset with a passion for exceeding guest expectations
 </li>
 <li>
 Proficiency in relevant software including PMS systems and MS Office Suite
 </li>
 <li>
 Knowledge of Opera, Alice (or similar itinerary building software), and HotSoS is preferred
 </li>
 <li>
 Flexibility to work various shifts, including weekends and holidays
 </li>
 <li>
 Demonstrated ability to work independently and as part of a team
 </li>
 <li>
 Strong problem-solving skills and the ability to make decisions with minimal supervision
 </li>
 <li>
 Commitment to maintaining confidentiality and upholding the highest standards of professionalism
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Guest Experience Agent &ndash; Your Team And Working Environment
 
 
 
 Be part of our Guest Experience team, where delivering outstanding service and creating memorable guest interactions are at the heart of everything we do. In this role, you will support guests throughout their journey, handle inquiries and feedback, and work closely with internal teams to ensure a smooth and positive experience.
 
 
 We promote a collaborative and supportive work environment built on teamwork, respect, and continuous improvement. As a front-line representative of the hotel, your professionalism, communication skills, and commitment to guest satisfaction will play a key role in ensuring guests feel welcomed and well cared for.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are committed to fostering an inclusive workplace that values diversity and empowers individuals from all backgrounds to contribute, grow, and succeed with integrity and passion.
</div>

Guest Experience Agent

Toby's Estate Coffee Roasters

Job Summary: We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The role involves handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction while maintaining a high level of professionalism.Key Responsibilities:<ul><li>Answer incoming calls and respond to customer inquiries promptly and professionally.</li><li>Make outbound calls to follow up with customers or provide required information.</li><li>Provide accurate information regarding products, services, and company policies.</li><li>Resolve customer complaints and escalate complex issues to the appropriate department.</li><li>Maintain detailed and accurate records of customer interactions in the system.</li><li>Meet individual and team performance targets (e.g., call handling time, resolution rate).</li><li>Handle customer feedback with patience and empathy.</li><li>Collaborate with colleagues and other departments to improve customer service.</li><li>Adhere to call center policies, procedures, and quality standards.</li></ul>Qualifications &amp; Skills:<ul><li>Previous experience in a call center or customer service role is preferred.</li><li>Strong communication skills in [English/Arabic or both as required].</li><li>Good problem-solving and conflict-resolution skills.</li><li>Ability to multitask and work under pressure in a fast-paced environment.</li><li>Positive attitude, patience, and empathy when dealing with customers.</li></ul>Education &amp; Experience:<ul><li>High school or equivalent (Bachelor&rsquo;s degree preferred).</li><li>Prior customer service or call center experience is an advantage.</li></ul>Work Conditions:<ul><li>Ability to work shifts, weekends, and holidays if required.</li></ul>Job Type: Full-time

Customer Service (Saudi National)

alfanar

<div>
 Job description:
 
 
 Job Purpose
 
 To deliver high-quality customer service by managing inbound and outbound calls, accurately processing service requests and complaints, and ensuring timely follow-up and resolution in accordance with company standards and customer satisfaction goals.
 
 Key Accountability Areas
 
 Toll-Free Call Reception and Customer Needs Identification
 
 <ul>
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 Receive and handle all incoming calls through the toll-free number promptly and professionally
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 Actively listen to customers to accurately identify their needs and provide appropriate solutions or guidance
 </li>
 </ul>
 
 Ticket Creation and Data Entry
 
 <ul>
 <li>
 Create detailed service tickets in the Cloud for Customers (C4C) system for various requests including spare parts, maintenance, inquiries, complaints, service needs, and warranty documentation
 </li>
 <li>
 Ensure accurate and complete data entry for all customer interactions and requests
 </li>
 </ul>
 
 Ticket Assignment and Follow-Up
 
 <ul>
 <li>
 Assign tickets to the relevant internal departments or personnel based on the nature of the request
 </li>
 <li>
 Monitor and follow up on open tickets to ensure timely resolution and closure in line with service level agreements
 </li>
 <li>
 Maintain clear and proactive communication with customers throughout the process
 </li>
 </ul>
 
 Voice Message and Call Management
 
 <ul>
 <li>
 Handle recorded voice messages by retrieving caller details, initiating contact, and logging new tickets as needed
 </li>
 <li>
 Transfer calls from the Unified Number to the appropriate departments or extensions and respond to customer queries with accurate and up-to-date information
 </li>
 </ul>
 
 Customer Interaction and Campaign Execution
 
 <ul>
 <li>
 Demonstrate professional behavior and communication skills during all customer interactions
 </li>
 <li>
 Conduct outbound calling campaigns for follow-ups, surveys, or promotional activities as required
 </li>
 </ul>
 
 Performance and Development
 
 <ul>
 <li>
 Participate in ongoing training sessions, workshops, and seminars to enhance product knowledge and service skills
 </li>
 <li>
 Consistently meet or exceed assigned individual and team performance targets in both quality and quantity metrics
 </li>
 </ul>
 Role Accountability
 
 HR Proficiency:
 
 <ul>
 <li>
 Ability to obtain updated soft and technical skills related to the job
 </li>
 </ul>
 
 Delivery:
 
 <ul>
 <li>
 Perform the planned activities to meet the operational and development targets as per delivery schedules.
 </li>
 <li>
 Utilize resources effectively to achieve objectives within efficient cost and time.
 </li>
 <li>
 Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
 </li>
 </ul>
 
 Problem-Solving:
 
 <ul>
 <li>
 Solve any related problems arise and escalate any complex operational issues.
 </li>
 </ul>
 
 Quality:
 
 <ul>
 <li>
 Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
 </li>
 </ul>
 
 Business Process Improvements:
 
 <ul>
 <li>
 Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
 </li>
 </ul>
 
 Compliance:
 
 <ul>
 <li>
 Comply to related policy and procedures and work instructions.
 </li>
 </ul>
 
 Health, Safety, and Environment:
 
 <ul>
 <li>
 Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
 </li>
 </ul>
 Academic Qualification Diploma Degree in Any relevant fieldWork Experience Fresher - 0-2 yearsTechnical / Functional Competencies Customer Data ManagementCustomer FocusCustomer Relationship ManagementCustomer Satisfaction MeasurementCustomer Satisfaction SurveysCustomer ServiceCustomer Service OrientationCustomer Service ProgramsPerformance IndicatorsProcess ImprovementQuality Control
 
 
 Profile description:
 
 
 
 Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.
 
 
 &nbsp;
 
 
 The hub of alfanar&rsquo;s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.
 
 
 &nbsp;
 
 
 alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.
 
 
 &nbsp;
 
 
 For more information about alfanar, please visit alfanar.com
 
</div>

Call Center Representative | alfanar Electric

Red Sea Global

<div>
 
 
 Join The Destination Management Company!
 
 
 
 
 
 
 
 DMC (Destination Management Company) is one of Red Sea Global (RSG) subsidiaries and is a destination management company that deploys knowledge, expertise, and resources, in the design and implementation of hotel accommodations, transportation, itineraries, activities and logistics for RSG destinations.
 
 
 
 
 We are a one stop shop for B2B and B2C customers and provide an authentic, unique and effective planning and booking solution from end to end. Our strong presence and cutting-edge technology enable us to deliver best in class services to all our clients.
 
 
 
 
 
 
 
 Our knowledgeable and talented customer care team are available around the clock to cater the needs of our clients and handle all types of queries with the highest level of luxury concierge services and a seamless guess experience from start to finish. DMC also offers Meet &amp; Assist services across RSG destination ensuring a hassle-free travel experience for our esteemed guests.
 
 
 
 
 We are confident that with our unwavering commitment to excellence, DMC will set new standards in the travel and tourism industry in Saudi Arabia.
 
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 
 
 
 
 
 The Customer Care team is the primary interface for clients engaging with our
 
 
 
 
 Destination Management Company (DMC). Their role is pivotal in nurturing client
 
 
 
 
 relationships and enhancing the customer experience.
 
 
 
 
 Primary duties involve managing incoming requests and inquiries through calls,
 
 
 
 
 emails, and other communication platforms, generating sales leads to acquire new
 
 
 
 
 clients, and keenly understanding and fulfilling customer needs to ensure their
 
 
 
 
 satisfaction and loyalty.
 
 
 
 
 Specialists act as a critical link, delivering detailed product/service information,
 
 
 
 
 addressing questions, and resolving client issues with accuracy and efficiency.
 
 
 
 
 The ideal candidate is patient, empathetic, and possesses exceptional
 
 
 
 
 communication skills. They are adept at understanding diverse customer viewpoints
 
 
 
 
 and championing their needs effectively.
 
 
 
 
 An essential part of this role involves collecting and analyzing customer feedback,
 
 
 
 
 vital for both our B2B and B2C sectors, and employing problem-solving skills to
 
 
 
 
 troubleshoot and investigate queries or complaints.
 
 
 
 
 Success in this role is measured through maintaining high service standards, prompt,
 
 
 
 
 and effective response to customer inquiries, and achieving superior customer
 
 
 
 
 satisfaction rates.
 
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 
 
 
 Customer Communication:
 
 
 
 
 
 &bull; Efficiently handle a high volume of inbound calls, emails, and WhatsApp messages,
 
 
 
 
 addressing customer requests promptly and effectively.
 
 
 
 
 &bull; Actively generate sales opportunities and upsell services tailored to each guest's
 
 
 
 
 specific needs.
 
 
 
 
 &bull; Establish and maintain trustful relationships with customers through consistent and
 
 
 
 
 engaging communication.
 
 
 
 
 &bull; Provide precise and comprehensive information using appropriate tools and systems
 
 
 
 
 such as the online booking system, contact center solution, and email ticketing
 
 
 
 
 system.
 
 
 
 
 
 
 
 
 Booking Management:
 
 
 
 
 
 &bull; Make and manage bookings for customers and operators, ensuring accuracy and
 
 
 
 
 seamless processes.
 
 
 
 
 &bull; Prepare and manage sales proposals effectively, meeting and exceeding sales
 
 
 
 
 targets.
 
 
 
 
 &bull; Update customer information and booking details in the CRM system promptly and
 
 
 
 
 accurately.
 
 
 
 
 
 
 
 
 Customer Support:
 
 
 
 
 
 &bull; Assess and understand customer requirements to ensure satisfaction and
 
 
 
 
 encourage long-term loyalty.
 
 
 
 
 &bull; Address customer complaints swiftly, offering suitable solutions and alternatives
 
 
 
 
 within given timeframes, and follow up to ensure resolution and customer
 
 
 
 
 satisfaction.
 
 
 
 
 &bull; Go above and beyond in servicing VIP and luxury customers, ensuring an
 
 
 
 
 exceptional and personalized customer experience.
 
 
 
 
 
 
 
 
 Administrative Tasks:
 
 
 
 
 
 &bull; Maintain accurate records of customer interactions, manage customer accounts
 
 
 
 
 efficiently, and organize necessary documentation.
 
 
 
 
 &bull; Collect and analyze customer feedback to identify opportunities for improvement and
 
 
 
 
 contribute to service enhancements.
 
 
 
 
 &bull; Monitor and follow up on pending bookings or issues to ensure timely resolution.
 
 
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 Travel agency General knowledge
 
 
 
 2+ years (DMC Experience is preferred)
 
</div>

Reservation Specialist

Confidential Careers

<div>
 
 &bull; Respond to customer inquiries across all service channels (phone, email, chat, and social media).
 
 
 &bull; Provide accurate information about products, services, and banking tools.
 
 
 &bull; Address and resolve customer complaints promptly, escalating complex issues when necessary.
 
 
 &bull; Assist customers with digital banking transactions and troubleshoot technical issues.
 
 
 &bull; Analyze and understand customer concerns to provide tailored solutions.
 
 
 &bull; Coordinate with internal teams to resolve customer issues that require technical or specialized intervention.
 
 
 &bull; Escalate unresolved problems to the Head of Customer Care or relevant department, ensuring timely follow-up and resolution.
 
 
 &bull; Maintain detailed and accurate records of customer interactions using the bank's CRM system.
 
 
 &bull; Proactively follow up on unresolved issues to ensure customer satisfaction.
 
 
 &bull; Identify opportunities to upsell or cross-sell bank products and services while ensuring customer needs are met.
 
 
 &bull; Adhere to all regulatory and company policies, including confidentiality of customer information. &bull; Maintain high-quality standards in all customer interactions to align with the bank&rsquo;s reputation and guidelines.
 
 
 &bull; Regularly participate in training to stay updated on the bank&rsquo;s products, services, and compliance requirements.
 
 
 &bull; Participate in regular team meetings to discuss challenges, updates, and improvements.
 
 
 &bull; Leverage AI chatbots and sentiment analysis to improve customer interaction and issue resolution.
 
</div>

Agent, Customer Care - Banking

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via calls, emails, WhatsApp, and live chat in line with service level agreements.
 </li>
 <li>
 Manage customer inquiries related to orders, returns, refunds, exchanges, delivery updates, and product info.
 </li>
 <li>
 Ensure accurate case documentation in Salesforce Service Cloud and update all relevant fields.
 </li>
 <li>
 Coordinate with Backline, Operations, and Store teams to ensure end-to-end issue resolution.
 </li>
 <li>
 Handle social media only when trained or assigned, ensuring the same brand tone and service quality.
 </li>
 <li>
 Handle off Q tasks: HCC + Damages + the List
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 1-2 years of experince in Customer Care
 </li>
 <li>
 Good Communication skills
 </li>
 <li>
 Well-spoken in English / Arabic.
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Consultant - Customer Care (Warehouse, Riyadh)

Nestlé

<div>Location: Jeddah / Riyadh
Previous experience: Field sales/Tele-sales
Department: Sales &ndash; CS 
Position Summary 
We are seeking a motivated and results-driven Tele-Sales Agent to join our team.
The successful candidate will be responsible for contacting potential customers, presenting products or services, and closing sales over the phone while maintaining excellent customer service standards. 
Key Responsibilities:<ul><li>
Achieve monthly and quarterly sales targets through proactive outbound calls, follow-ups and referrals.</li><li>
Convert leads into sales by effectively communicating product benefits and addressing customer inquiries and concerns.</li><li>
Key skills include excellent bilingual verbal/written communication and active listening abilities.</li><li>
Proven sales skills with the ability to negotiate effectively.</li><li>
Candidates should be self-driven, resilient in handling rejection, and adaptable to changing scenarios.</li><li>
Performance will be measured by sales closed, revenue generated, customer feedback, retention rates, call volume, and conversion rates.</li><li>
Shifts flexibility and a willingness to join events, booths, or field activities are highly desired.</li></ul> 
Qualifications:<ul><li>
High school diploma or equivalent; associate degree preferred.</li><li>
Previous experience in a customer service or call center role</li><li>
Proficient in using computer systems and software.</li></ul></div>

Tele-sales Agent

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