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Eminent4U

<p><b>About Eminent4U Private Limited:</b></p><p>We offer more than just a job; it's a career opportunity that transcends the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.</p><p><b>Job Purpose:</b></p><p>As Customer Service Analyst (Female | Reviews), you will be the voice of the company in customer interactions, responsible for pitching reviews on multiple platforms and engaging with customers to address their concerns, answer questions, and express appreciation for positive feedback. This role plays a crucial part in meeting daily review targets and maintaining detailed records of customer interactions.</p><p><b>Responsibilities and KPIs:</b></p><ul><li>Customer Interaction &amp; Support:</li><li>Act as the voice of the company in customer interactions.</li><li>Pitch reviews on multiple platforms and engage with customers.</li><li>Meet daily review targets and maintain detailed records of customer interactions.</li><li>Analyze customer feedback to identify recurring themes and opportunities for improvement.</li><li>Ensure quality and compliance standards in all interactions.</li><li>Product Knowledge &amp; Expertise:</li><li>Relationship Management:</li><li>Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction.</li></ul><p><b>Skills and Qualifications:</b></p><ul><li>Excellent communication and conversation skills.</li><li>Team-oriented mindset.</li><li>Attention to detail and ability to multitask.</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Time punctuality and problem-solving skills.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul><p><b>Job Type:</b> Full-Time | Permanent</p><p><b>Salary:</b> Up to PKR 150,000 per month | Tier base model with commission, Incentives and KPIs along with other fringe benefits (i.e. Annual Bonus, Anniversary Bonus, Punctuality, Weekday &amp; Birthday Allowance, etc.)</p><p><b>Location:</b> PECHS, Block-6, Karachi.</p><p><b>Timings: </b>Afternoon Shifts (1:00 PM - 09:30 PM | 2:00 PM - 10:30 PM) with alternate weekends off.</p><p><b>Email:</b> careers@eminent4u.com</p><p>Job Type: Full-time</p><p>Pay: Up to Rs150,000.00 per month</p><p>Application Question(s):</p><ul><li>Rate your spoken English on a scale of 1-05 (05 being highest)</li></ul><p>Experience:</p><ul><li>International Call Centre: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Customer Service Analyst (Female | Reviews)

The Content House

<p>We are seeking a detail-oriented and analytical Dispute/Chargeback Analyst to join our dynamic team. In this role, you will be the first line of defense in managing and resolving payment disputes and chargebacks for our company. Your expertise will be crucial in protecting revenue, minimizing financial loss, and ensuring a positive experience for our valued customers.</p><p><b>Key Responsibilities:</b></p><ul><li>Investigate, process, and manage the end-to-end chargeback lifecycle for various card networks (Visa, Mastercard, Amex, etc.).</li><li>Analyze transaction data, customer correspondence, and merchant policies to build compelling representment cases.</li><li>Prepare and submit compelling evidence packages to contest invalid chargebacks through acquiring banks and payment processors.</li><li>Accurately process and resolve chargebacks in favor of the customer when valid.</li><li>Monitor dispute trends to identify potential fraud or systematic issues and report findings.</li><li>Maintain up-to-date knowledge of card network rules, regulations, and compliance requirements.</li><li>Collaborate with internal teams such as Customer Service, Finance, and Fraud Prevention to gather necessary information.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs200,000.00 - Rs300,000.00 per month</p><p>Work Location: In person</p>

Dispute/Chargeback Analyst

<p><b>About Eminent4U Private Limited:</b></p><p>Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.</p><p><b>Job Purpose:</b></p><p>As a Customer Escalation Analyst at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.</p><p><b>Responsibilities:</b></p><ul><li>Receive and investigate customer inquiries, complaints, and issues through various communication channels.</li><li>Provide timely and effective resolutions to customer concerns, ensuring customer satisfaction.</li><li>Professional Letter and Email Writings to resolute the complaints and queries as per FCA protocols.</li><li>Communicate with customers professionally and empathetically, actively listening to their needs and concerns.</li><li>Clearly explain solutions, policies, and procedures to customers.</li><li>Analyze customer issues to identify root causes and recommend solutions.</li><li>Collaborate with other departments to resolve complex problems.</li><li>Maintain detailed records of customer interactions, complaints, and resolutions.</li><li>Ensure that customer information is accurate and up to date in the database.</li><li>Identify trends and recurring issues and suggest process improvements to prevent future problems.</li><li>Work with the team to streamline customer resolution procedures.</li><li>Collect and document customer feedback and suggestions for product or service improvement.</li><li>Share valuable customer insights with the appropriate departments.</li><li>Educate customers about products, services, and features to optimize their experience</li><li>Provide information on policies and procedures when necessary.</li></ul><p><b>Competency and Qualifications:</b></p><ul><li>Demonstrates a genuine commitment to meeting customer needs and providing a positive customer experience.</li><li>Identifies and resolves customer issues effectively.</li><li>Communicates with customers clearly, professionally, and empathetically.</li><li>Shows understanding and compassion towards customers' concerns and issues.</li><li>Adapts to varying customer needs and challenges.</li><li>Ensures accurate record-keeping and issue resolution.</li><li>Works effectively with team members and other departments.</li><li>High school diploma or equivalent (Bachelor's degree preferred).</li><li>At least two years of experience in customer service or a related role.</li><li>Strong customer service and conflict resolution skills.</li><li>Excellent communication skills, both verbal and written.</li><li>Empathetic and patient, with a customer-centric approach.</li><li>Proficiency in using customer service software and databases.</li></ul><p><b>Why Join Eminent4U Private Limited?</b></p><ul><li>Handsome Pay along with other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul><p><b>Job Type:</b> Full-Time | Permanent</p><p><b>Experience:</b> at least 2-3 years of experience in similar capacity</p><p><b>Salary:</b> Up to PKR 150,000 per month</p><p><b>Location:</b> PECHS, Block-6, Karachi.</p><p><b>Email:</b> careers@eminent4u.com</p><p>Job Type: Full-time</p><p>Pay: Up to Rs150,000.00 per month</p><p>Experience:</p><ul><li>Customer Service: 2 years (Preferred)</li><li>Customer Resolution: 2 years (Required)</li></ul><p>Work Location: In person</p>

Customer Escalation Analyst

<p><b>About Eminent4U Private Limited:</b></p><p>Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.</p><p><b>Job Purpose:</b></p><p>As Customer Reviews Analyst, you will be the voice of the company in customer interactions, responsible for pitching reviews on multiple platforms and engaging with customers to address their concerns, answer questions, and express appreciation for positive feedback. This role plays a crucial part in meeting daily review targets and maintaining detailed records of customer interactions.</p><p><b>Responsibilities and KPIs:</b></p><ul><li>Act as the voice of the company in customer interactions.</li><li>Pitch reviews on multiple platforms and engage with customers.</li><li>Meet daily review targets and maintain detailed records of customer interactions.</li><li>Analyze customer feedback to identify recurring themes and opportunities for improvement.</li><li>Ensure quality and compliance standards in all interactions.</li></ul><p><b>Skills and Qualifications:</b></p><ul><li>Excellent communication and conversation skills.</li><li>Team-oriented mindset.</li><li>Attention to detail and ability to multitask.</li><li>Time punctuality and problem-solving skills.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li></ul><p><b>Job Type:</b> Full-Time | Permanent</p><p><b>Experience:</b> At least two years of experience in similar capacity</p><p><b>Salary:</b> Up to PKR 150,000 per month | Tier base model with commission along with Incentives and other fringe benefits (i.e. Annual Bonus, Anniversary Bonus, Punctuality, Weekday &amp; Birthday Allowance, etc.)</p><p><b>Location:</b> PECHS, Block-6, Karachi.</p><p><b>Email:</b> careers@eminent4u.com</p><p>Job Type: Full-time</p><p>Pay: Rs150,000.00 per month</p><p>Work Location: In person</p>

Customer Reviews Analyst

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div><div>
The Division</div></div><div><div>
Constellation Dealership Software - <i>a division of the Perseus Group of Constellation Software </i>Inc. &ndash; provides a suite of market leading Software products designed specifically for dealerships. Over 2,000 dealerships across North America, United Kingdom, Ireland and Africa rely on one our products to make their dealership more successful.</div></div><div></div><div><div>
The Position</div></div><div><div>
We are seeking a Customer Support resource, with exceptional communication skills - both verbal and written - to fulfill Level-1 support duties, from the Contour-Karachi office, as part of the North America region Customer Support team serving Constellation Dealership Software clients. The hired individual shall be mainly responsible to manage inbound calls and tickets, and follow a well-defined step-by-step process.</div></div><div></div><div><div>
Job Responsibilities</div></div><div><div>
Reporting to the Director of Customer Service North America, the core responsibilities of this position are:</div></div><div><ul><li><div>
Provide proactive customer follow-up and issue management, including coordination of customer calls</div></li></ul></div><div><ul><li><div>
Monitor incidents, prioritize and respond as appropriate.</div></li></ul></div><div><ul><li><div>
Own customer issues.</div></li></ul></div><div><ul><li><div>
Develop relationships with the Support and Account Management teams</div></li></ul></div><div><ul><li><div>
Interact regularly with Development, Customer Success, and Implementation groups.</div></li></ul></div><div><ul><li><div>
Ensure ongoing customer satisfaction through timely response and resolution.</div></li></ul></div><div><ul><li><div>
Complete training sessions, videos, knowledge base, to stay up-to-date on the latest technologies and methods.</div></li></ul></div><div><div>
Required Qualification &amp; Skills</div></div><div><ul><li><div>
Bachelor&rsquo;s degree or diploma in IT or a related field.</div></li></ul></div><div><ul><li><div>
2-5 years professional experience in Customer Support of a complex system serving large, multi-location organizations.</div></li></ul></div><div><ul><li><div>
Experience of managing inbound calls (North American region).</div></li></ul></div><div><ul><li><div>
Excellent verbal and written English communication skills.</div></li></ul></div><div><ul><li><div>
Strong technical investigation and follow-up skills.</div></li></ul></div><div><ul><li><div>
Experience with hardware &amp; operating system-level administrative settings investigation and trouble-shooting.</div></li></ul></div></div><div><div><ul><li><div>
Experience with standard business environment software, such as Operating Systems (e.g. Windows), office word processing and spreadsheet software (e.g. Word, Excel).</div></li></ul></div><div><div>
Required Traits</div></div><div><ul><li><div>
Conscientious, Responsible, Tenacious.</div></li></ul></div><div><ul><li><div>
Thorough, Technical, Articulate.</div></li></ul></div><div><ul><li><div>
Polite, Professional, Tactful.</div></li></ul></div><div><div>
Nice to Have</div></div><div><ul><li><div>
Experience using Form Designer Tools like Adobe LiveCycle, etc.</div></li></ul></div><div><ul><li><div>
Knowledge and experience supporting software with accounting functionality.</div></li></ul></div><div><ul><li><div>
Experience with technical documentation and software testing.</div></li></ul></div><div><ul><li><div>
Experience with enterprise router configuration &amp; troubleshooting</div></li></ul></div><div></div><div><div>
Work Timings</div></div><div><div>
Monday to Friday: 6pm &ndash; 3am &amp; 9pm &ndash; 6am Pakistan Standard Time with future flexibility to work later shifts.</div></div></div><div></div><div><br>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Customer Support Analyst

FMCG

<p><b>Job Summary</b></p><p>The Customer Experience Analyst is responsible for analyzing customer interactions, feedback, and journey data to improve overall customer satisfaction and loyalty. This role focuses on identifying gaps in customer experience, measuring performance through key metrics, and providing actionable insights to enhance service quality and business processes.</p><p><b>Key Responsibilities</b></p><ul><li>Collect, analyze, and interpret customer feedback from surveys, call logs, CRM systems, and digital platforms</li><li>Track and report customer experience KPIs such as CSAT, NPS, CES, retention, and churn</li><li>Analyze customer journeys to identify pain points and improvement opportunities</li><li>Prepare dashboards, reports, and presentations for management review</li><li>Work closely with cross-functional teams (Sales, Marketing, Operations, Support) to implement CX improvements</li><li>Conduct root cause analysis for customer complaints and service failures</li><li>Monitor customer trends, behavior patterns, and satisfaction levels</li><li>Support VOC (Voice of Customer) programs and feedback loops</li><li>Recommend data-driven strategies to enhance customer engagement and loyalty</li></ul><p><b>Key Skills &amp; Competencies</b></p><ul><li>Strong analytical and data interpretation skills</li><li>Proficiency in MS Excel, Power BI, Tableau, or similar analytics tools</li><li>Understanding of customer experience metrics and frameworks</li><li>Excellent reporting, presentation, and communication skills</li><li>Ability to translate data into actionable insights</li><li>Attention to detail and problem-solving mindset</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Statistics, Data Analytics, or a related field</li><li>2&ndash;4 years of experience in customer experience, business analysis, or data analysis</li><li>Experience working with CRM systems</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs85,000.00 per month</p><p>Work Location: In person</p>

Customer Experience Analyst

ibex

<div>
 <p>
  <strong>
   ibex
  </strong>
  , for one of its global clients, is currently hiring for
  <strong>
   Analyst, Supply Chain Operations
  </strong>
  role
  <strong>
   .
  </strong>
  The role is responsible for owning the day-to-day delivery of key
  <strong>
   operational processes
  </strong>
  within the
  <strong>
   Non-Mobile Supply Chain
  </strong>
  , covering product categories such as laptops, tablets, TVs, white goods, and general consumer electronics. The position supports
  <strong>
   Operations Managers
  </strong>
  by enhancing existing
  <strong>
   operational processes
  </strong>
  , identifying opportunities to streamline workflows, and taking ownership of improvement plans to
  <strong>
   support volume growth
  </strong>
  ,
  <strong>
   operational efficiency,
  </strong>
  and
  <strong>
   vendor centralization.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Own and manage day-to-day Non-Mobile Supply Chain processes to ensure a seamless customer claims experience, including resolving client escalations and supporting vendors with unforeseen issues.
  </li>
  <li>
   Design, maintain, and improve processes that deliver an optimal claims experience for customers across all Non-Mobile categories.
  </li>
  <li>
   Maintain KPI analysis and tracking dashboards for Non-Mobile service delivery, including service cost and outcome analysis, while contributing to ongoing improvements in reporting tools.
  </li>
  <li>
   Conduct ad hoc commercial and operational analysis using data sources such as Excel, SQL, and other analytical tools.
  </li>
  <li>
   Work closely with the Non-Mobile Vendor Management team to ensure processes are consistent, scalable, and optimized for cost and efficiency across all product categories, including support with Vendor and Partner QBRs.
  </li>
  <li>
   Identify operational weaknesses across service delivery and cost performance to support long-term strategy and short-term operational goals.
  </li>
  <li>
   Partner with contact centers to implement and manage changes to agent and operator-level processes.
  </li>
  <li>
   Collaborate with the Technical Team to identify improvements or errors within existing vendor integrations.
  </li>
  <li>
   Work alongside vendors to design, update, and deliver key processes while addressing issues impacting customer service.
  </li>
  <li>
   Update and maintain a holistic list of SQT device SKU listings.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills, Experience &amp; Knowledge
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in supply chain
   <strong>
    , Data Analytics, Computer Science, or a related field
   </strong>
   .
  </li>
  <li>
   2&ndash;3 years&rsquo; experience as a Data Analyst (preferably in
   <strong>
    Supply Chain domain
   </strong>
   ).
  </li>
  <li>
   Strong analytical skills with the ability to interpret large datasets and deliver actionable insights.
  </li>
  <li>
   Self-driven, proactive, detail-oriented, and outcome-focused, with a strong ability to work collaboratively as part of a team.
  </li>
  <li>
   Experience managing operational processes and delivering operational efficiency improvements.
  </li>
  <li>
   Experience working with international and remote teams.
  </li>
  <li>
   Fluency in English with strong PowerPoint presentation capabilities.
  </li>
  <li>
   Advanced knowledge of Excel, SQL, and Salesforce.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Technical Expertise
  </strong>
 </p>
 <ul>
  <li>
   Experience with Power BI, Tableau, and API integrations.
  </li>
  <li>
   Python and data scraping capabilities.
  </li>
 </ul>
</div>


Data Analyst - Supply Chain Operations

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