customer service and tech support - customer support for learning and development

customer service and tech support - customer support for learning and development Jobs in Miami

customer service specialist Jobs in Miami

customer service specialist

technical trainer

customer service and tech support customer support for learning and development

Upwork

<div>
 The
 
 Customer Care &amp; Technical Support Representative, Level 1
 
 , plays a crucial role in our remote call/contact center environment. This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS. Representatives are expected to assist customers wherever volume demands.
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities include:
 
 
 
 <ul>
 <li>
 Technical Issue Resolution: Provide expert troubleshooting for K12-provided equipment (desktops, laptops, monitors, printers), addressing start-up/log-in issues, hardware damage, and software viruses.
 </li>
 <li>
 Customer Service Excellence: Deliver outstanding customer service across all support channels, ensuring a positive experience for parents and students.
 </li>
 <li>
 Application Support: Offer comprehensive support for the K12 suite of learning systems and business applications.
 </li>
 <li>
 Escalation Management: Promptly escalate unresolved issues to the appropriate Tiered support team.
 </li>
 <li>
 Order and Replacement Management: Handle the ordering and replacement of materials and computer equipment efficiently.
 </li>
 <li>
 This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch technical support and customer service.
 
 
 </li>
 </ul>
 
 ESSENTIAL FUNCTIONS:
 
 
 
 <ul>
 <li>
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
 </li>
 <li>
 Respond to technical issues related to K12 proprietary systems, hardware, software, and networking both in written form and orally via telephone.
 </li>
 <li>
 Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify defective products/systems/hardware and follow guidelines in issuing service or replacements.
 </li>
 <li>
 Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
 </li>
 <li>
 Answer questions about installation, operation, configuration, and usage of assigned equipment; document and assign customer problems for resolution using support ticketing and CRM software.
 </li>
 <li>
 Remain knowledgeable of K12&rsquo;s proprietary systems, various hardware product lines, and current industry products and technologies.
 </li>
 <li>
 Escalate more complex issues with proprietary systems to the next tiered support team with urgency and/or escalate more complex hardware equipment issues to the manufacturer.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 REQUIRED QUALIFICATIONS:
 
 
 
 <ul>
 <li>
 High School Diploma / GED and relevant work experience
 </li>
 <li>
 Minimum of 1 year of experience in a similar call center role
 </li>
 <li>
 All work must be performed within the United States. Candidates must reside in and be authorized to work from the U.S. for the duration of employment.
 
 
 </li>
 </ul>
 
 System Requirements:
 
 
 
 <ul>
 <li>
 Our work from home members are required to have and maintain high-speed internet connection. At a minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. Satellite, DSL, data plans, wireless or dial-up services are not compatible.
 </li>
 <li>
 Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.
 </li>
 <li>
 Ethernet connection is preferred.
 
 
 </li>
 </ul>
 
 Physical and Technical Requirements:
 
 
 
 <ul>
 <li>
 This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable), with continuous computer use, typing, reading, listening, and speaking.
 </li>
 <li>
 Daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps.
 </li>
 <li>
 Professional home office setup free from distractions during operational hours.
 </li>
 <li>
 Ability to attend virtual training sessions via webcam.
 
 
 </li>
 </ul>
 
 Education and Knowledge:
 
 
 
 <ul>
 <li>
 Thorough knowledge of home-based connectivity support.
 
 
 </li>
 </ul>
 
 Communication Skills:
 
 
 
 <ul>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Excellent listening skills with the ability to communicate effectively across multiple channels, including phone, voicemail, email, and chat.
 </li>
 <li>
 Proficiency in telephone and email etiquette.
 
 
 </li>
 </ul>
 
 Technical Proficiency:
 
 
 
 <ul>
 <li>
 Expertise in PC and Internet applications.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.).
 </li>
 <li>
 Proficiency in web-based applications; Salesforce experience is a plus.
 </li>
 <li>
 Knowledge of Microsoft Windows operating systems.
 
 
 </li>
 </ul>
 
 Customer Service and Problem-Solving:
 
 
 
 <ul>
 <li>
 Consultative approach to customer service.
 </li>
 <li>
 Strong problem-solving and analytical skills with a solutions-oriented mindset.
 
 
 </li>
 </ul>
 
 Professional and Personal Qualities:
 
 
 
 <ul>
 <li>
 Ability to work in a high-volume environment while maintaining quality.
 </li>
 <li>
 Ability to work independently and collaboratively within a team-oriented environment.
 </li>
 <li>
 Resilient, detail-oriented, and accountable for high-quality work.
 </li>
 <li>
 Ability to prioritize competing tasks and deliver results effectively.
 </li>
 <li>
 Ability to take ownership of work and execute projects.
 </li>
 <li>
 Open to feedback and demonstrates adaptability and continuous improvement.
 
 
 </li>
 </ul>
 
 Additional Requirements:
 
 
 
 <ul>
 <li>
 Ability to clear required background check.
 
 
 </li>
 </ul>
 
 DESIRED QUALIFICATIONS:
 
 
 
 <ul>
 <li>
 Previous experience with Education field
 </li>
 <li>
 Salesforce Experience
 </li>
 <li>
 Previous Customer Service or Tech Support experience with proven record of achievement
 
 
 </li>
 </ul>
 The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other reasonable job-related instructions, and perform any other work-related duties, as assigned by their supervisor.
</div>

Customer Service and Tech Support - Customer Support for Learning and Development

MGL Property Management Group LLC

Job Description &ndash; Part-Time Front Desk Associate (Clubhouse)Location: Miami, FL (near Ives Dairy Road &ndash; ZIP 33179) Role: Provide front desk and administrative support for clubhouse operations Type: Part-time Start Date: As soon as possible Work Permit: A valid U.S. work permit is required<ul><li>Weekends: Saturday and Sunday, 11:00 a.m. to 7:00 p.m. (16 hours/ per week)</li></ul>Main Responsibilities<ul><li>Staff the front desk at the clubhouse.</li><li>Greet residents and assist with general inquiries.</li><li>Answer phone calls and provide basic information to residents.</li><li>Distribute and activate fobs for clubhouse and community access.</li><li>Distribute vehicle decals and other community access items.</li><li>Update resident information in the system when needed.</li><li>Support the Property Manager with basic administrative tasks.</li></ul>Desired Skills<ul><li>Strong customer service and communication skills.</li><li>Comfortable using basic technology and office systems (portals, email, databases).</li><li>Organized and reliable.</li><li>Professional and friendly demeanor when interacting with residents.</li><li>Experience in front desk, customer service, or office support is a plus.</li><li>Tech</li><li>Bilingual required (Spanish).</li></ul>Work Location: In personPay: $17.00 per hourWork Location: In person

Part- Time Front Desk Associate

SkillStorm

<div>
 
 SkillStorm is actively seeking full-time Entry Level Software Developers for our government agency clients. An ideal candidate is one with a strong technical mindset, exceptional problem-solving skills, and logical reasoning abilities.
 
 This position requires the ability to obtain a security clearance and relocate.
 
 
 
 You will spend 12 weeks collaborating in team-based settings, undertaking diverse, real-world projects to prepare for seamless integration into our clients' operations. Once training is complete, you will be deployed to our enterprise or government clients, ready to have an immediate impact on day one.
 
 
 
 
 
 
 Entry Level Software Developer Requirements
 
 
 <ul>
 <li>
 Must possess a Bachelor's degree
 </li>
 <li>
 1 Year of previous W2
 
 TECHNICAL
 
 experience required
 </li>
 <li>
 Must be open to relocation
 </li>
 <li>
 Possess a strong understanding of programming principles, data structures, algorithms, databases, and SQL, enabling the development of software solutions.
 </li>
 <li>
 Experience with software development and programming using Java, C#, or similar object-oriented programming language.
 </li>
 <li>
 Ability to obtain a security clearance. (The process involves a thorough background check, including a review of criminal records, tax records, employment history, drug possession, and personal references.)
 </li>
 <li>
 Legally authorized to work in the U.S. under SkillStorm's W2; not a C2C position. EOE, including disability/vets.
 </li>
 <li>
 Strong analytical and problem-solving skills along with a logical mindset to tackle complex challenges to develop effective and innovative solutions.
 </li>
 <li>
 Demonstrate excellent verbal and written communication skills, facilitating clear and effective interactions with team members, stakeholders, and clients.
 </li>
 </ul>
 
 
 
 
 
 Entry Level Software Developer Responsibilities
 
 
 <ul>
 <li>
 Develop new applications and modify existing applications using programming languages, platforms, frameworks, and tools used by our clients.
 </li>
 <li>
 Pay keen attention to detail to ensure solutions meet business requirements and are operationally supportable and collaborate with teams to create visual mock-ups, prototypes, and diagrams.
 </li>
 <li>
 Develop well-structured, readable, and efficient code to solve specific tasks or improve existing applications. Adhere to coding standards and best practices to maintain high-quality software.
 </li>
 <li>
 Identify, diagnose, and fix bugs in software applications, ensuring that the applications run smoothly and efficiently. Provide technical support and problem resolution related to software issues.
 </li>
 <li>
 Engage in code review sessions with peers to ensure code quality, share knowledge, and learn from others. Provide constructive feedback and suggest improvements to optimize performance.
 </li>
 <li>
 Create and maintain technical documentation for software applications, which may include user guides, system manuals, and FAQs, to support end-users and future development efforts.
 </li>
 <li>
 Keep up-to-date with the latest industry trends, programming techniques, and technologies. Participate in workshops, seminars, and training sessions to enhance technical skills and knowledge.
 </li>
 <li>
 Work with stakeholders to understand and analyze requirements for new projects or enhancements to existing applications. Translate business needs into technical specifications.
 </li>
 <li>
 Assist in the deployment and testing of applications to production environments, ensuring that they meet performance benchmarks and are compatible with other system components.
 </li>
 <li>
 Work closely with other departments, such as quality assurance, project management, and product management, to ensure that projects are delivered on time and meet predefined objectives. Communicate ongoing activities and results to business sponsors, stakeholders, and management.
 </li>
 </ul>
 
 
 
 
 
 Where SkillStorm stands out:
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Enterprise level technology training and certification
 </li>
 <li>
 Opportunity to work for enterprise companies and government agencies
 </li>
 <li>
 Health, Vision, Dental, and Life Insurance with 401K
 </li>
 <li>
 Continuous mentorship and support
 </li>
 </ul>
 
 
 
 
 
 About SkillStorm
 
 
 
 Founded in 2002, SkillStorm was built on the mission of accelerating careers in high-demand technologies. We build customer-ready technology workforces for top Fortune 100 companies, government, and system integrators within the U.S. Through collaboration with our software partners and customers, we create and advance purpose-built technology experts with the custom tech stacks, clearances, certifications, and location requirements of our clients. As a result of a robust supply chain of experienced tech professionals, our clients realize their business initiatives faster, and significantly increase productivity with Day-One effective technology teams at scale.
 
 
 
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
</div>

Entry Level Software Developer

<div><div><div>If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.
</div></div><div><div><div><div>Job area: Account Management
</div></div></div></div><div><div><div><div>FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com. 

DSV - Global transport and logistics 
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Miami, 12430 NW 25th St

Division: Air &amp; Sea 
Job Posting Title: Operational Key Account Manager (Multi-lingual) - 110448 
Time Type: Full Time 


Multi-Lingual Operational Key Account Manager (OKAM) 

As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs. 


Key Responsibilities
<ul>
<li>Account Management</li>
</ul><ul><li><div><ul><li>Act as primary contact for key accounts as defined by branch- and regional management</li>
<li>Penetrate customer&rsquo;s organization to identify and build relationships at all levels</li>
<li>Work across DSV&rsquo;s network and divisions to maintain and grow share of wallet</li>
<li>Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes</li>
</ul></div></li></ul><ul><li><ul><li>Provide clients with market insights to best predict and maneuver market challenges</li>
</ul></li></ul><ul><li><div><ul><li>Create, maintain and update SOPs</li>
<li>Lead client onboarding and implementation</li></ul></div></li> 
</ul>
<ul><li>Operational Execution</li>
</ul><ul><li><div><ul><li>Oversee day-to-day operational activities, identify risks, pain points and service gaps</li>
<li>Lead any and all collaboration efforts across internal stakeholders involved with the client</li>
<li>Head up and respond to spot quote requests identify upselling opportunities</li>
<li>Ensure data quality KPIs are met including timeliness and billing days</li>
<li>Achieve and maintain acceptable AR rating</li></ul></div></li> 
</ul>
<ul><li>Performance Review</li>
</ul><ul><li><div><ul><li>Monitor, analyze and action customer performance according to committed volumes</li>
<li>Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement</li>
<li>Ensure client reporting requirements are met</li>
<li>Conduct effective client business reviews on scheduled cadence and own any follow up items</li></ul></div></li> 
</ul>
<ul><li>Strategic Focus</li>
</ul><ul><li><div><ul><li>Facilitate/support contract and rate negotiations</li>
<li>Identify new opportunities and structure deal teams to execute the opportunity to a win</li>
<li>Develop account plans and action outlined satisfaction, threats and development opportunities</li>
<li>Create and deploy bespoke logistics solutions according to client needs. Challenge the norm</li>
<li>Determine necessity and feasibility of EDI and other tech solutions that will support eBooking</li>
<li>Analyze volume- and workflows to optimize productivity and uncover cost savings for client</li>
<li>Manage rate optimization and yield management</li></ul></div></li> 
</ul>
<ul><li>Travel as necessary</li></ul> 


Educational background / Work experience
<ul>
<li>Bachelor's degree in business, logistics, supply chain management, or a related field is preferred</li>
<li>5+ years of experience in key account management in the transportation and logistics industry is preferred</li>
<li>Experience with supply chain management, transportation, warehousing, and distribution</li></ul> 


Skills &amp; Competencies
<ul>
<li>Strong communication and interpersonal skills</li>
<li>Excellent problem-solving and decision-making skills</li>
<li>Ability to work independently and as part of a team</li>
<li>Strong organizational and time management skills</li>
<li>Knowledge of transportation and logistics industry trends and best practices</li>
<li>Proficient in Microsoft Office Suite and other relevant software</li></ul> 


Function / Market &amp; Industry Knowledge / Business Acumen / Processes 


Supervisory Responsibilities (if any)
<ul>
<li>May oversee the work of other account managers or support staff</li></ul> 


Preferred Qualifications
<ul>
<li>Master's degree in business, logistics, supply chain management, or a related field</li>
<li>Experience with international logistics and customs regulations</li>
<li>Experience with sales and business development</li></ul> 


Language skills
<ul>
<li>Fluent in English (written and spoken)</li>
<li>Fluent in Spanish (written and spoken)</li>
<li>Fluent in Portuguese (written and spoken)</li></ul> 


Computer Literacy
<ul>
<li>Proficient in Microsoft Office Suite and other relevant software</li>
<li>Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.</li></ul> 


At Will Employment

DSV Air &amp; Sea Inc. employees are hired for an undefined period of time as &ldquo;at will&rdquo; employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. 
For this position, the expected base pay is: $71,000 - $106,500 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations. 


DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays. 


DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees. 


DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV &ndash; Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let&rsquo;s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers&rsquo; needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don&rsquo;t just work &ndash; we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company &ndash; this is the place to be.

Start here. Go anywhere

Visit dsv.com</div></div></div></div></div>

Operational Key Account Manager (Multi-lingual)

The Home Depot

<div>Position Purpose:
Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes&mdash;strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards. 
 
Key Responsibilities:<ul><li>
30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.</li><li>
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing &amp; Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training &amp; Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.</li><li>
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash;Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically Reports to Operation Assistant Manager</li><li>
This position has 4 Direct Reports</li></ul>
Travel Requirements:<ul><li>
No travel required</li></ul>
Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul>
Working Conditions:
<ul><li>Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul>
Preferred Qualifications:<ul><li>
 At least 1 year prior merchandising and/or operational experience.</li><li>
 At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:
<ul><li>No additional education</li></ul>
Minimum Years of Work Experience:<ul><li>
2 + years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Preferred Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Action Oriented</li><li>
Decision Quality
</li><li>Collaborates</li><li>
Self-Development</li><li>
Situational Adaptability</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div>

Operations Experience Manager

Cartier

<div>
 At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
 
 
 Regional Supply Chain Director
 
 
 Cartier | Coral Gables, FL
 
 
 MAIN PURPOSE
 
 
 The Regional Supply Chain Director&rsquo;s prime responsibility is to set the vision and missions for Supply Chain (SC), lead and align end-to-end operations to support Cartier's strategic business goals ensuring a customer-centric and business-oriented culture, while driving quality, cost-effectiveness, and reliability through projects, advanced technologies and automation.
 
 
 This role oversees all aspects of product stock management (sellable and non-sellable products) from budgeting, supply and demand forecasts to delivery and redistribution for the three subsidiaries of the South America Region incl. L.A.C., Brazil &amp; Mexico subsidiaries.
 
 
 Through the SC function, the objective is to ensure that products are adequately allocated based on availability and needs to ensure efficient and collaborative operations that drive growth, profitability, and service excellence.
 
 
 
 Key Responsibilities
 
 
 
 Supply Chain Strategy:
 
 
 Design, lead and align end-to-end SC among Cartier stakeholders (eg: marketing, commercial, retail, HQ) and Richemont (i.e.,: Logistics, Finance, CS, etc), regionally and centrally.
 
 
 Participate in and influence regional business strategy and growth plans by acting as a trusted partner , building relationships with regional executive committee to understand business needs and ensure world-class SC service delivery.
 
 
 Led and design continuous improvement SC processes, overseeing operational models, implementing and providing KPIs related to SC performance in conjunction with product management and sales such as service level, forecast accuracy, stock level compliance (internal as well as external Retail), sell-in / sell-out ratio.
 
 
 Manage talent development to ensure agility, efficiency, and alignment with organizational goals.
 
 
 Supply and Demand Planning, Allocations &amp; Inventory Management:
 
 
 <ul>
 <li>
 Provides strategic oversight of supply and demand planning, allocation, and inventory policy and management for the regional SC for finished products and non-sellable products.
 </li>
 <li>
 Ensures optimal product availability, despite seasonal demand.
 </li>
 <li>
 Defines, implements and monitors boutiques&rsquo; and watch specialists&rsquo; assortments including new openings, pop-up stores and Event needs.
 </li>
 <li>
 Manage Demand Planning, according to the strategic marketing orientations:
 </li>
 <li>
 On range items: build, monitor and challenge forecast for all product categories On novelties: collaborate with Marketing teams to forecast sales, elaborate a launch plan with defined launch quantities and assortment. Sales follow-up post launch, feedback loops with all stakeholders. Initial strategy fine-tuning based on actual performance.
 </li>
 <li>
 Leads logistics and distribution initiatives, optimizing product flow and customer service, while managing daily operations and fulfilment processes to meet service level agreements (SLAs) and ensure timely delivery across all SC channels.
 </li>
 <li>
 Supervise boutique stock transfers and event planning, ensuring accurate inventory allocation for stores, events, and specific boutique needs, and adjusting stock levels to maintain optimal product availability.
 </li>
 <li>
 Oversees all aspects of product quality from monitoring of central stock to coordination of after-sales policies in conjunction with after-sales entities.
 </li>
 <li>
 Manage staff consignment for Office and Internal Boutiques staff in accordance to International guidelines.
 </li>
 <li>
 Manage consignment stock.
 </li>
 <li>
 Brand representative on SC Compliance topics.
 
 
 </li>
 </ul>
 System &amp; IT support
 
 
 <ul>
 <li>
 Develop and/or update IT solution to systemize stock management process.
 </li>
 <li>
 Check data reliability and monitor data accuracy at regional level.
 </li>
 <li>
 Escalate inconsistencies &amp; critical issues (cooperation with Supply &amp; Demand Director).
 </li>
 <li>
 Manage IT or system issues that prevent proper stock flow.
 </li>
 <li>
 Receive feedback on SC issues and working towards a suitable solution.
 </li>
 <li>
 Liaises with Logistics &amp; IT team on smoothening of SC process.
 </li>
 <li>
 Manages regional SC enquiries from various Cartier departments as Business User Administration.
 
 
 </li>
 </ul>
 
 Team Leadership &amp; Development
 
 
 
 <ul>
 <li>
 Lead team members providing training and daily coaching to e nsure t are performing and they are developing as expected through relevant Performance and Development Management Process.
 </li>
 <li>
 Attracts, recruits, and motivates top talent, delegating effectively and celebrating diversity.
 </li>
 <li>
 Creates a sense of purpose, generating followership and engaging others in the organization's greater purpose.
 </li>
 <li>
 Develop team members, providing training and daily coaching and d evelop methodology &amp; set of tools and train and coach staff regionally on SC topics i.e.: MOPs (management processes) &amp; SOPs (support processes)
 </li>
 <li>
 Leads by example, driving performance through continuous improvement and self-reflection.
 </li>
 <li>
 Animate your teams daily and follow-up closely on projects and objectives.
 </li>
 <li>
 Create learning environment and continuous improvement mind-set. Ensure strong connection between the team and the field.
 </li>
 <li>
 Position the department as an omni-channel entity, pivot in the organization
 </li>
 <li>
 Enforce digital transformation to optimize overall operations and maximize every team member added value for the organization
 
 
 </li>
 </ul>
 The preceding Key Responsibilities statements are intended to describe the general nature and level of work performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this position.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Undergraduate degree in a related field required, MBA or advanced degree beneficial
 </li>
 <li>
 10+ years of progressive experience in SC and business/industry within luxury, beauty &amp; fashion, retail, omnichannel, and/or fast-moving consumer products.
 </li>
 <li>
 Strategic mindset with strong expertise in SC management, process optimization and project management &amp; organizational skills to frame a project, mobilize, organise and implement)
 </li>
 <li>
 Proven track record of success in complex businesses at scale with a commercially oriented mindset and of leading cross-countries teams and influencing senior-level management
 </li>
 <li>
 Understanding of &ldquo;value over volume&rdquo; and comfort managing high SKU complexity and statistical analysis thanks to a strong analytical skill, structured and methodical mind-set, problem-solving abilities
 </li>
 <li>
 Comfortable leading transformational initiatives and enabling digitalization.
 </li>
 <li>
 High interpersonal skills with service minded nature, outgoing personality, strong influence skills &amp; empathy and team-oriented mindset
 </li>
 <li>
 Result oriented, entrepreneurial, innovative, and comfortable with change and complexity.
 </li>
 <li>
 Good understanding of local culture and local teams&rsquo; needs as well as of Cartier&rsquo;s corporate culture
 
 
 </li>
 </ul>
 
 Dimension
 
 
 
 Geographical area:
 
 
 <ul>
 <li>
 Latin America &amp; Caribbean sub.
 </li>
 <li>
 Brazil sub.
 </li>
 <li>
 Mexico sub.
 
 
 </li>
 </ul>
 Trip duration up to 9 hours flight. Multi-country territory: different tax and customs laws and regulations to consider; different political and economic situations, several languages.
 
 
 Responsible for all product lines, including fragrance and POSM.
 
 
 Level of autonomy: Strong interaction with product management and sales teams is mandatory.
 
 
 
 Headcount Supervised
 
 
 
 <ul>
 <li>
 5 headcounts in LAC
 </li>
 <li>
 1 headcount in Brazil
 </li>
 <li>
 2 headcounts in Mexico (functional reporting)
 
 
 </li>
 </ul>
 
 Immediate Identified Customer
 
 
 
 <ul>
 <li>
 Cartier local Commercial Teams
 </li>
 <li>
 MD Brazil, MD Mexico, SA President
 
 
 </li>
 </ul>
 
 Executive Committee
 
 
 
 <ul>
 <li>
 Member of the 3 local Exco: L.A.C., Brazil &amp; Mexico
 
 
 </li>
 </ul>
 Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
 
 
 We Offer
 
 
 We care about our associates&rsquo; health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
 
 
 At Richemont, We Craft the Future!
 
 
 Salary will be negotiated based on relevant skills and experience.
</div>

Regional Supply Chain Director

Gulliver Preparatory School

<div>About Gulliver Preparatory School
Gulliver is a leading school of distinction, founded in 1926 and rooted in a century of educational excellence. To this day, our mission remains unchanged: to create an academic community devoted to educational excellence, with a personal touch, that fulfills each student&rsquo;s potential. Our dedicated educators are at the heart of this mission, as they empower our students to think, create, and grow with purpose, connecting the classroom to the real world, and preparing them for what&rsquo;s next. At Gulliver, we believe that success is not just what students achieve, but also who they become, and the role they play in shaping the future.
Rooted in the spirit of Miami, Gulliver embodies the city&rsquo;s energy and innovation to create a learning environment that&rsquo;s dynamic and future-facing. We aspire to be a national model for teaching and learning, where the intellectual curiosity of educators and students drives creativity, discovery, and the highest levels of achievement in the classroom, in our community, and beyond. 
Working at Gulliver
Gulliver is a trusted guide for families, and our faculty and staff are core to building powerful relationships that ensure every child thrives. Our compassionate, inspired educators nurture individuality and character, fostering a culture of collaboration that challenges students to meet their full potential and prepare for a future full of possibility.
Join a community where passionate educators elevate their craft, inspire future-ready learners, and take teaching and learning to the next level! 
Position Overview
The Finance &amp; Accounting Department at Gulliver Prep is currently seeking to hire an Accounting &amp; Finance Analyst to join our team of professionals. The Accounting &amp; Finance Analyst position will be responsible for processing the bi-weekly payroll and supporting core finance and accounting functions such as forecast reporting, analytical support, process improvements and compliance. This role will be responsible to help ensure accurate financial operations, effective budget oversight, and timely reporting across the school.
Essential Primary Duties:<ul><li>
Process the bi-weekly payroll, including calculating, withholding and disbursing wages and benefits to ensure accuracy and compliance, while adhering to internal controls.</li><li>
Interprets financial information, identifies issues requiring attention, and recommends process improvements to enhance efficiency, accuracy, and internal control compliance.</li><li>
Analyzes financial data, trends, and variances, and prepares reports, summaries, and recommendations for management and departmental leaders.</li><li>
Collaborates with departments across the school to support budget oversight, improve financial visibility, and promote adherence to budget guidelines.</li><li>
Supports the Director of Finance &amp; Accounting in the execution of accounting and financial operations, including financial reporting, special projects, report requests, and other departmental priorities.</li><li>
Develops and maintains financial reports, dashboards, and analytical tools in Excel and Power BI to support decision-making.</li><li>
Supports month-end and year-end close processes, including journal entries, account reconciliations, balance sheet reviews, and the preparation of supporting schedules.</li><li>
Assists with departmental budget development, monitoring, and forecasting, including the review of spending patterns and identification of variances.</li><li>
Reviews general ledger activity and assists in maintaining the accuracy and integrity of financial records.</li><li>
Reviews accounts payable activity for accuracy, appropriate coding, proper approvals, and compliance with internal controls; investigates and resolves exceptions.</li><li>
Maintains organized financial records and documentation to support internal and external audits.</li></ul> 
Qualifications &amp; Requirements<ul><li>
Bachelor&rsquo;s degree in accounting, finance, or a related field required.</li><li>
Two years of experience in accounting, finance, financial analysis, or a related area.</li><li>
Experience with financial reporting, reconciliations, budget support, and analysis.</li><li>
Proficiency in Microsoft Excel required, experience with Power BI preferred.</li><li>
Experience evaluating financial data, identifying variances, and supporting management decision-making.</li></ul> 
Desired Knowledge, Skills, &amp; Abilities:<ul><li>
Strong analytical skills, including the ability to interpret financial data, identify trends, and develop meaningful recommendations.</li><li>
Strong attention to detail and accuracy in financial reporting and analysis.</li><li>
Professional judgment, discretion, and a strong commitment to confidentiality.</li><li>
Ability to exercise sound judgment, manage multiple priorities, and meet deadlines in a fast-paced environment.</li><li>
Strong organizational, analytical, and problem-solving skills.</li><li>
Effective written and verbal communication skills, with the ability to collaborate across departments and present financial information clearly.</li><li>
Ability to work independently and contribute to process improvement and operational efficiency across the Finance Department.</li><li>
Customer-service mindset with a willingness to support teams across the organization.</li></ul> 
Pre-Employment Requirements
Criminal Background Check, Level II Fingerprint Screening(s), and Drug screen. 
Gulliver is deeply committed to the principles of equity and diversity and seeks to create an inclusive community for all faculty and staff. Gulliver is an Affirmative Action/Equal Opportunity employer and a Drug Free Workplace.</div>

Accounting & Finance Analyst

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