customer support executive Jobs in Karachi

customer support executive

administrative coordinator Jobs in Karachi

administrative coordinator

customer retentions specialist Jobs in Karachi

customer retentions specialist

customer service representative Jobs in Karachi

customer service representative

customer service representative (female) Jobs in Karachi

customer service representative (female)

customer service coordinator

Gulf Star Travel & Tourism

Job description:Gulf Star Travel &amp; Tourism is hiring on the position of a Coustomer Service Executive (Male Only)Gulf Star Travel &amp; Tourism is seeking to appoint highly motivated, self-driven individuals to drive sales by designing and implementing target marketing strategies. You will also be responsible for maintaining customer relationships, tracking sales data, and creating performance reports.Travel Agency Sales Products:<ul><li>Visa Consultancy</li><li>International Tours</li><li>Domestic &amp; International Air Ticket</li></ul>JOB DESCRIPTION:<ul><li>Contributing to the development of marketing strategies.</li><li>Communicate with target audiences and build and develop customer relationships.</li><li>Develop targeted sales strategies.</li><li>Answering client queries.</li><li>Maintaining client relations.</li><li>Able to present physically and online company profile and unique selling points to potential clients.</li><li>Provide timely and professional assistance to clients via phone, WhatsApp, and email.</li><li>Maintain a customer-first attitude ensuring complete satisfaction and trust.</li><li>Handle inquiries regarding company services, including Visa Consultancy, Travel Assistance, and CRM Support.</li><li>Manage and resolve customer complaints with politeness, patience, and efficiency.</li><li>Ensure smooth coordination between customers and internal departments for quick issue resolution.</li><li>Keep accurate records of all customer interactions, feedback, and follow-ups.</li><li>Demonstrate strong product knowledge to guide clients in choosing the right services.</li><li>Maintain a positive and empathetic attitude towards customers at all times.</li><li>Contribute ideas for service improvement and customer retention strategies.</li><li>Ability to close deals.</li><li>Attention to detail</li><li>Ability to maintain knowledge of company&rsquo;s products and procedures.</li><li>Attractive Salary + Commissions.</li></ul>Skills:<ul><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to handle multiple clients and inquiries simultaneously.</li><li>Friendly, confident, and professional personality.</li><li>Basic computer and CRM system knowledge.</li><li>Prior experience in customer support &amp; sales coordination is a plus.</li><li>MS Excel, MS Word, Windows, Facebook, Basic Data Entry Skills,</li><li>The candidate has to answer customer queries on Facebook, Instagram, WhatsApp, emails and Calls.</li><li>Excellent verbal and written communication skills</li><li>Excellent customer service skills</li><li>Minimum 3-5 year of customer support &amp; sales coordination experience.</li></ul>Education Required: Minimum IntermediateJob Type: Full-timeJob Type: Full-timePay: From Rs50,000.00 per monthWork Location: In person

Customer Service & Sales Coordinator (Male Only)

ibex. Pakistan

<div>
 
 Ibex, for one of it's global client, is hiring for
 
 "Membership Coordinator"
 
 role.
 
 
 
 
 
 Responsibilities:
 
 
 
 &bull; Deliver excellent customer service by handling calls, requests, and conflict with professionalism.
 
 
 &bull; Guide new members through onboarding, ensuring they feel supported and informed about benefits.
 
 
 &bull; Build and maintain relationships through proactive communication, check-ins, and follow-ups.
 
 
 &bull; Support member retention by addressing questions, resolving concerns, and finding solutions.
 
 
 &bull; Assist with membership account maintenance, billing communication, and program support.
 
 
 &bull; Collaborate with internal teams to improve the member experience and identify growth opportunities.
 
 
 &bull; Accurately document interactions and updates in company systems for alignment.
 
 
 &bull; Support field activities, technician scheduling, and cross-department coordination.
 
 
 &bull; Perform other related duties, using strong oral and written communication across multiple platforms.
 
 
 
 
 
 
 Qualifications:
 
 
 
 &bull; Bachelors with 1+ year of customer service or sales experience.
 
 
 &bull; Strong communication skills; comfortable handling high call volumes with a customer-first approach.
 
 
 &bull; Highly organized, detail-oriented, and able to prioritize, multitask, and meet deadlines.
 
 
 &bull; Adaptable, flexible, and collaborative team player with excellent attendance.
 
</div>

Membership Coordinator

Continental Print & Pack (Pvt) Ltd

We are looking for an organized and detail-oriented Sales &amp; Marketing Coordinator to support our sales team in managing customer accounts, processing orders, and ensuring seamless communication between internal departments and clients. The ideal candidate should have experience in the printing and packaging sector and be familiar with order flow, quotation preparation, and customer service.Key Responsibilities:<ul><li>Coordinate with customers to receive orders, share quotations, and track order status.</li><li>Prepare and manage sales documents including quotations, proforma invoices, and delivery schedules.</li><li>Support the sales team with administrative tasks and client communications.</li><li>Maintain accurate customer records in SAP or ERP systems.</li><li>Follow up with production and dispatch teams to ensure timely deliveries.</li><li>Handle inquiries and resolve any customer complaints or issues promptly.</li><li>Prepare regular sales reports and updates for the management.</li><li>Assist in organizing exhibitions, or client visits if required.</li></ul>Qualifications and Experience:<ul><li>Bachelor&rsquo;s degree or diploma in Business Administration, Marketing, or related field.</li><li>1&ndash;3 years of experience in a sales coordination or customer service role (preferably in the printing/packaging industry).</li><li>Strong knowledge of MS Office (Excel, Word, Outlook) and familiarity with SAP/ERP systems.</li><li>Excellent verbal and written communication skills.</li><li>Strong organizational and multitasking abilities.</li></ul>Job Type: Full-timeWork Location: In person

Sales & Marketing Coordinator

Tabook

Job Overview<ul><li>1-2 years of experience as Sales Coordinator</li><li>Coordinate with sales team, filing important documents and communicating relevant information.</li><li>Respond to complaints from customers and give after-sales support.</li><li>Handle the processing of all sales orders in timely manner.</li><li>Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.</li><li>Making the company's products and services as attractive to potential customers as possible.</li></ul>Job Type: Full-timeWork Location: In person

Sales Coordinator(Female)

Premio Travel and Tours

Job Description:We are looking for a proactive and organized Client Services Coordinator to join our team. In this role, you will be the key point of contact for clients, ensuring a smooth and positive experience from onboarding through ongoing support. You&rsquo;ll work closely with internal teams to deliver excellent service and maintain strong client relationships.Key Responsibilities:<ul><li>Serve as the primary liaison between clients and internal teams</li><li>Coordinate client communications, meetings, and follow-ups</li><li>Manage onboarding and support processes</li><li>Track client needs and ensure timely resolution of issues</li><li>Maintain accurate records and documentation</li><li>Support account managers and other departments as needed</li></ul>Qualifications:<ul><li>Excellent communication and interpersonal skills</li><li>Strong organizational and time management abilities</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Proficient in Microsoft Office and/or CRM tools</li><li>Previous experience in a client-facing or administrative role preferred</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs45,000.00 per monthWork Location: In person

Client Services Coordinator

Gomajee Agri Science (Pvt.) Limited

Job Title: Sales Coordinator &ndash; Agriculture IndustryJob Summary:The Sales Coordinator will support the sales team in achieving revenue targets and maintaining strong customer relationships. This role involves handling sales operations, coordinating with clients and field staff, and ensuring smooth execution of orders in the agriculture industry.Key Responsibilities:Act as the main point of contact between customers, sales representatives, and internal departments.Prepare and process sales orders.Maintain accurate records of customer ledgers.Follow up with clients regarding payments, deliveries, and after-sales service.Coordinate with logistics and supply chain teams to ensure timely product dispatch and delivery.Support marketing activities such as farmer meetings.Monitor sales performance data and prepare weekly/monthly reports for management.Address customer queries and escalate issues to the relevant departments for resolution.Keep up-to-date with agriculture products, fertilizers, seeds, pesticides, and industry trends.Qualifications &amp; Skills:Bachelor&rsquo;s degree in Business Administration, Agriculture, or related field.2&ndash;4 years of experience in sales coordination, preferably in Pharma, agriculture, FMCG, or related industries.Strong communication and interpersonal skills.Proficiency in MS Office (Excel, Word, PowerPoint).Work Conditions:Office-based role with coordination across branches, field staff, and customers.May require occasional travel to farms, distributors, or exhibitions.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Sales Corrdinator

M.IRFAN M.AAMIR & BROS

Job Title : Sales Coordinator (Office-based) &mdash; Freight Forwarding &amp; LogisticsLocation: Office near Hotel Metropole, Saddar, Karachi, Pakistan (office-based) Department: Sales / Operations Reports to: Sales Manager / Operations Manager Employment type: Full-timeJob summaryA busy freight forwarding &amp; logistics company near Hotel Metropole, Saddar is looking for a reliable, organised Sales Coordinator (mid-level) to support sales and operations teams. You&rsquo;ll handle day-to-day customer service, prepare quotations and documentation, follow up with clients and carriers, and help convert leads into bookings while maintaining accurate records.Important: Minimum Intermediate (12 years) education required. At least 1 year&rsquo; experience in the freight forwarding / logistics industry is mandatory. Male applicants must reside in North Nazimabad, North Karachi, Buffer Zone or Shadman Town only.Key responsibilities<ul><li>Receive and respond to customer enquiries (email / phone / WhatsApp); prepare and send timely quotations for air, sea and road freight.</li><li>Follow up on outstanding quotations and convert leads into shipments.</li><li>Coordinate booking instructions with carriers / agents / shipping lines and confirm space/slots.</li><li>Prepare and check export/import shipping documents (commercial invoice, packing list, BL/HAWB / MAWB data, delivery orders, etc.) and hand over to operations / documentation team.</li><li>Liaise with operations, customs clearance and warehousing teams to ensure timely pickup, delivery and clearance.</li><li>Track shipments and proactively update customers on status, exceptions and ETAs.</li><li>Raise and follow up on invoices and coordinate with accounts for collections.</li><li>Maintain CRM / sales pipeline and daily call/quotation logs.</li><li>Assist Sales Manager with monthly sales reports, KPI tracking and market feedback.</li><li>Handle basic rate comparisons and maintain rate sheets / tariffs.</li><li>Resolve routine customer complaints and escalate complex issues to the Sales Manager.</li><li>Maintain accurate customer records and filing (physical &amp; electronic).</li></ul>Required qualifications &amp; experience<ul><li>Minimum Intermediate (FA/FSc/ICS or equivalent; 12 years schooling).</li><li>At least 1 year experience in freight forwarding, NVOCC, shipping agency, or logistics operations/sales.</li><li>Good command of spoken and written English </li><li>Strong telephone manner and customer-service orientation.</li><li>Proficient with MS Office (Excel, Word, Outlook) and comfortable learning a CRM / TMS.</li><li>Attention to detail and ability to manage multiple enquiries simultaneously.</li><li>Basic understanding of freight terminology (AWB, HBL, BL, INCOTERMS basics) and shipment lifecycle.</li><li>Residence requirement for male applicants: must live in North Nazimabad, North Karachi, Buffer Zone, or Shadman Town. (Female applicants: no location restriction stated.)</li><li>Ability to come to the Saddar office daily and undertake occasional local errands.</li></ul>Preferred / nice-to-have<ul><li>Experience with a freight forwarding system / TMS or CRM.</li><li>Basic understanding of customs procedures and charges.</li><li>Prior exposure to LCL/FCL, airfreight and domestic trucking coordination.</li><li>One year of sales follow-up or B2B customer service experience.</li></ul>KPIs / Success measures<ul><li>Quotations converted to bookings (%).</li><li>Average response time to customer enquiries.</li><li>Accuracy of documentation (number of document corrections).</li><li>Timely updates to customers and on-time deliveries.</li><li>Sales support targets (leads followed up per day / week).</li></ul>Job Type: Full-timeEducation:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Freight Industry: 1 year (Required)</li></ul>Work Location: In person

Sales Coordinator (Male and Female)

Explore 954+ Customer service coordinator in Karachi this October. Find roles across top companies and apply now to boost your career.