customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

customer support

customer support representative Jobs in Karachi

customer support representative

call center agent

customer service coordinator

K-Electric

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 Our employees are our company's greatest asset - they are our real competitive advantage. We possesse immense power of innovation, immagination and a desire to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission.
 
 
 
 Purpose
 
 
 
 To receive and coordinate with all to resolve customer complaints by routing them to the concerned staff.
 
 
 
 Minimum Education
 
 
 
 
 Education (Mandatory)
 
 
 
 Minimum Graduate in any discipline, 1 to 2 years&rsquo; of relevant experience
 
 
 
 Education (Preferred)
 
 
 
 
 Trainings &amp; Certifications (Mandatory)
 
 
 
 
 Trainings &amp; Certifications (Preferred)
 
 
 
 
 Years of Experience
 
 
 
 1 to 2 years&rsquo; of relevant experience
 
 
 
 Functional Competencies
 
 
 
 DELIVER CUSTOMER VALUE
 
 
 
 Area Of Responsibilities
 
 
 
 <ul>
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 Gather information of complaints from 118 Coordinator.
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 Undertake formation of teams.
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 Ensure that filed teams have been dispatched with necessary PPEs, SPEs and other necessary tools.
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 Dispatch team if area is not OFF due to feeders&rsquo; trip, load zero or any other activity in progress to be confirmed from AE AOC. Call customer to confirm the restoration after normalization of the area and dispatch team if yet affected.
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 Coordinate with concerned for entry in NSIS for due information to agents.
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 Inform back 118 Coordinator for timely closure of tickets after confirmation from customer or intimate AE AOC/shift in charge for forwarding the job to concerned department after taking remarks from field teams.
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 Keep updating AM/Manager about the progress of the shift for view on current pending scenario of faults/tickets.
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 Ensure to timely respond to management emails for any query/fault.
 </li>
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 Undertake proper coordination for material requirement of field team.
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 Coordinate with 118 Call Center, RRC for timely completion of tickets on SAP CRM within TAT, and maintain segregated fault record on excel to generate daily, weekly or monthly Reports.
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 Keep record of important/critical consumers (Hospitals, major Masjids, Imam Bargahs, Temples, Churches, KW&amp;SB Water Pumps, Street lights etc) updated; mentioning in PMT/SS, DTS ID, Feeder and area names.
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 Undertake attendance of staff and vehicles
 
 
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 </ul>
 
 Area of Responsibility Continued
 
 
 
 
 Preferred Job Experiences
 
 
 
 KE provides equal employment opportunity (EEO) to all persons regardless of age, color, origin, physical or mental disability, race, religion, creed, gender, marital status, status with regard to public assistance or any other characteristic protected by federal, state or local laws.
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Complaint Coordinator - (Hub/ Winder/ Uthal/ Bela)

Crest Technologies

We are looking for a detail-oriented and motivated Sales Support Coordinator to join our growing team. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a basic understanding of the print industry and graphic design.Key Responsibilities:<ul><li>Maintain accurate and up-to-date customer records, sales orders, and CRM data</li><li>Prepare sales proposals, quotations, contracts, and presentations in collaboration with the sales team</li><li>Process sales orders efficiently, ensuring accuracy in pricing, product details, and delivery timelines</li><li>Coordinate with logistics, inventory, and finance teams to ensure smooth and timely order fulfillment</li><li>Monitor order progress and proactively communicate updates or delays to clients and internal teams</li><li>Act as the primary point of contact for customer inquiries related to orders, pricing, and product details</li><li>Handle client queries via email, phone, and in-person meetings, including client site visits when required</li><li>Resolve customer concerns professionally or escalate them to the relevant department when necessary</li><li>Build and maintain strong client relationships to ensure high levels of customer satisfaction</li></ul>Requirements:<ul><li>Education: A-Levels, Diploma, or Associate Degree</li><li>Experience: Prior experience in customer service or a similar role preferred</li><li>Skills Required:</li><li>Good verbal and written communication</li><li>Basic knowledge of graphic design and print industry is a plus point</li><li>Good organizational and coordination skills</li></ul>Why Join Us?<ul><li>Competitive salary package</li><li>Annual leaves</li><li>Supportive and collaborative work environment</li><li>Opportunity to work closely with clients and develop professional skills</li></ul>Job Details:<ul><li>Location: PECHS Block 6 (with occasional client site visits)</li><li>Working Days: Monday to Friday</li><li>Working Hours: 9:00 AM &ndash; 6:00 PM</li><li>Job Type: Full-time</li></ul>Application Questions:<ul><li>Why are you planning to leave your current job (or why did you leave your last role)?</li><li>What is your current/last salary?</li><li>How soon can you join?</li></ul>Application Deadline:10th April 2026Job Type: Full-timePay: Up to Rs70,000.00 per monthApplication Question(s):<ul><li>Why did you leave your last job/plan to leave your current job?</li><li>Please include your current/last pay scale with your application</li><li>How soon can you join?</li></ul>Work Location: In person

Sales Support Coordinator / Customer Care Service

Urban Shop Pk

Job Summary:We are looking for a proactive and detail-oriented Operations Coordinator to join our growing e-commerce team in Karachi. This is a full-time, on-site position where you will be responsible for ensuring smooth daily operations, handling customer issues, tracking nationwide deliveries, and managing product listings. You will play a vital role in keeping our logistics efficient and our customers satisfied.Key Responsibilities:<ul><li>Customer Care &amp; Complaint Handling: Manage customer complaints effectively and provide timely resolutions.</li><li>Shipment Tracking: Track all dispatched shipments across Pakistan (approx. 40&ndash;50 per day) and ensure deliveries are completed within KPIs.</li><li>Dispatch Notifications: Immediately inform consignees via message after shipment dispatch.</li><li>Customer Queries: Respond promptly to sales-related questions via WhatsApp and maintain professional communication.</li><li>Reporting: Submit daily operational reports to the line manager.</li><li>Analytics: Prepare weekly and monthly analytical reports for shipment tracking and confirmations.</li><li>Product Management: Update website listings daily by uploading new products and marking items as in-stock/out-of-stock.</li><li>Back-Up Role: In the absence of the Phone Verification Officer, support with order confirmations and courier portal booking (approx. 40&ndash;50 shipments).</li></ul>Requirements:<ul><li>Minimum qualification: Intermediate (12th grade) or equivalent</li><li>At least 1 year of relevant experience in e-commerce operations/logistics</li><li>Strong proficiency in MS Word and MS Excel</li><li>Good English writing and communication skills</li><li>Clear, confident voice for professional phone communication</li><li>Highly organized and able to manage multiple tasks efficiently</li></ul>Compensation &amp; Benefits:<ul><li>Salary: PKR 40,000 &ndash; 45,000 per month</li><li>Attendance Bonus: PKR 2,500 per month for full attendance</li><li>Provident Fund Deduction: PKR 2,000</li><li>Annual Leaves: 12</li><li>Work Culture: Supportive, friendly environment with opportunities for growth</li></ul>Work Schedule &amp; Location:<ul><li>Work Type: Full-time, on-site</li><li>Timings: 12:00 PM &ndash; 10:00 PM (Monday to Saturday, 10-hour shift)</li><li>Location: Falak Corporate City, Talpur Road, beside I.I. Chundrigar Road, opposite National Bank of Pakistan Head Office, Karachi</li></ul>We welcome applicants of all backgrounds. While this role is well-suited for energetic early-career professionals (ages 18&ndash;25), all qualified candidates are encouraged to apply.Pay: Rs40,000.00 - Rs45,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Do you know how to use MS Excel at an intermediate level, including formulas?</li><li>Are you proficient in English writing skills?</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Operations: 1 year (Required)</li><li>Customer Service: 1 year (Required)</li></ul>Work Location: In person

Operations Coordinator – E-Commerce

Royal Printing & Packages

Company: Royal Paper &amp; Plastic Products (Pvt) Ltd.Location: SITE Phase II, Super Highway, KarachiEmployment Type: Full-TimeAbout Us At Royal Paper &amp; Plastic Products (Pvt) Ltd., we pride ourselves on delivering high-quality corrugated carton and packaging solutions to our business partners. We are looking for a highly articulate and motivated Client Relations &amp; Marketing Coordinator to join our team. If you excel at building professional relationships and ensuring a seamless client experience, we want you to grow with us.The Role In this role, you will be the primary voice of our company, interacting with our B2B clients primarily through telephone and email. We are looking for a professional who understands that exceptional service and proactive communication naturally drive business growth. By ensuring flawless coordination and building genuine trust, you will help our clients confidently see us as their preferred, long-term packaging partner.Key Responsibilities Serve as the primary liaison for clients, handling inquiries and correspondence with warmth, clarity, and professionalism.<ul><li>Collaborate effectively with clients' procurement departments and executive management to understand their packaging requirements and streamline the ordering process.</li><li>Guide discussions around quotations and terms with tact and finesse, consistently aiming for mutually beneficial agreements that strengthen the partnership.</li><li>Build and maintain strong, trust-based relationships with existing customers to encourage repeat business and upsells.</li><li>Coordinate internally with our production and supply chain teams to guarantee that client expectations and delivery timelines are consistently met or exceeded.</li></ul>Requirements &amp; Qualifications&middot; Education: Bachelor&rsquo;s degree / Graduation in Business, Marketing, or a related field.&middot; Experience: Previous experience in client coordination, B2B customer service, or relationship management is highly preferred.&middot; Skills:o Exceptional verbal and written communication skills.o Strong persuasive and negotiation abilities.<ul><li>High emotional intelligence with the ability to anticipate and respond to client needs.</li><li>Highly organized with meticulous follow-up skills.</li></ul>Females are encouraged to apply.<ul><li>Compensation &amp; Benefits</li></ul>Salary: Starting from PKR 80,000 per month, with upward flexibility based on your experience, negotiation abilities, and overall skill set.Bonuses &amp; Growth: A yearly bonus and annual salary increments to recognize and reward your long-term commitment and contributions.Pay: From Rs80,000.00 per monthWork Location: In person

Client Relations & Marketing Coordinator

Nedo Pakistan

Introduction:Dhaga Apparels is a contemporary apparel brand focused on delivering stylish, high-quality clothing that blends modern trends with everyday comfort. With attention to detail, premium fabrics, and thoughtful designs, Dhaga Apparels aims to create versatile pieces that elevate everyday wardrobes. Our mission is to provide customers with fashionable, reliable, and accessible clothing while ensuring a seamless and enjoyable shopping experience.Job Responsibilities:<ul><li>Respond promptly to customer inquiries through social media, WhatsApp, email, and phone, ensuring a professional and friendly brand experience.</li><li>Assist customers with product information, sizing guidance, order placement, and general queries related to Dhaga Apparel products.</li><li>Handle order tracking, delivery updates, returns, exchanges, and complaint resolution in a timely manner.</li><li>Maintain accurate records of customer interactions, feedback, and complaints in the support system.</li><li>Coordinate with the sales, warehouse, and logistics teams to resolve order or delivery issues.</li><li>Ensure high customer satisfaction by providing clear communication and proactive follow-ups.</li><li>Identify recurring customer issues and share feedback with management to improve products and services.</li></ul>Skills:<ul><li>Customer Handling</li><li>Customer Satisfaction</li><li>Communication &amp; Coordination</li><li>Time Management</li><li>Basic MS Office Proficiency (Excel, Outlook, Word)</li></ul>Job Location:I.I Chundrigar Road, Karachi.Timings:<ul><li>Monday &ndash; Friday (09:00 AM &ndash; 06:00 PM), Alternate Saturday (09:00 AM &ndash; 05:00 PM)</li><li>Gender: Female</li><li>Minimum Education: Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field (preferred).</li><li>Experience: 1 &ndash; 2 years (Customer Support or Coordination role preferred)</li></ul>Work Location: In person

Customer Support Executive - Female

Mechano Elevator (Private) Limited

About the RoleWe are looking for a focused and responsible Service &amp; Sales Coordinator to join our team. In this role, you will be responsible for managing and updating important information related to our elevator manufacturing and after-sales services. Your work will directly support our service teams and help ensure smooth day-to-day operations.Key Responsibilities<ul><li>Accurately enter customer, sales, and service data into company systems and databases</li><li>Maintain detailed records of elevator installations, maintenance schedules, and service visits</li><li>Process service reports, work orders, installation documents, and Annual Maintenance Contracts (AMC)</li><li>Check data for accuracy and completeness; report or correct any issues</li><li>Organize digital and physical files such as technical drawings, service logs, and warranty records</li><li>Coordinate with service technicians, sales teams, and customer service staff to keep information updated</li><li>Track inventory of spare parts and update records when parts are used</li><li>Support the preparation of reports on service performance and customer issues</li><li>Respond to internal requests for customer and job history details</li><li>Ensure all sensitive data is handled securely and remains confidential</li><li>Perform regular data backups to protect important records</li><li>Contribute to improving data accuracy and workflow efficiency</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in a relevant field</li><li>0 to 6 months of experience in a similar role (Ideal for fresh graduates looking to build a career in operations and management)</li><li>Strong command of Microsoft Office, especially Excel</li><li>Good written and verbal communication skills</li><li>Willingness to learn and grow in a structured work environment</li></ul>Compensation<ul><li>Market Competitive Salary</li><li>Bonus</li><li>Paid Leaves</li><li>Medical Leaves</li><li>Mentorship (This role can lead to other junior and senior executive level role)</li></ul>Office Location<ul><li>Blossom Trade Center, Block 1, Gulistan-e-Jauhar, Karachi</li></ul>Job Type: Full-timePay: From Rs40,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Operations Coordinator

Talent Kloud

Job Title: Sales CoordinatorLocation: Karachi (Onsite)Qualification: Bachelors or master's degree in business administration, Marketing, IT, or related field Knowledge of security systems and IT infrastructure.Experience: Min 2 years of relevant experienceJob Description:Should be organized to manage ongoing leads, client complaints, and ensure smooth sales operationsThe candidate will act as the primary point of contact for existing clients, ensuring timely resolution of issues while driving sales growth and maintaining excellent customer relationships.Manage ongoing leads, following up promptly and converting them into successful salesHandle customer complaints and service issues, ensuring quick and satisfactory resolutionPrepare quotations, contracts, and reports for ongoing projects and clientsMonitor client accounts and ensure timely delivery of products/servicesIdentify opportunities for upselling or cross-selling solutionsSkills Required:Able to handle clients, ongoing projectsLead generation and prospectingNegotiation and deal closing Account managementCommunication Skills Strong presentation and proposal skillsClient relationship managementUnderstanding of IT and security solutionsProblem-solving abilityTime management Professional attitudeJob Type: Full-timeApplication Question(s):<ul><li>Current Salary?</li><li>Expected Salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>sales coorinator: 1 year (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Sales Coordinator (Female)

Explore 593+ Customer service coordinator in Karachi this April. Find roles across top companies and apply now to boost your career.