customer service representative Jobs in Karachi

customer service representative

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associate customer advocate

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customer experience associate Jobs in Karachi

customer experience associate

customer service coordinator

AGILE HR

Position Title: Service Coordinator (Aftersales)Experience: Fresh till 6 months (Only Genset experience preferred) Qualification: B techKey Responsibilities: Provide service and customer support during field visits. Manage on-site installation, repair, and maintenance within the assigned territory. Conduct product demonstrations for clients when required. Diagnose technical issues and identify effective solutions. Prepare and submit detailed service reports, work orders, expense reports, and timesheets. Coordinate between technical teams and management for smooth operations. Assess products for maintenance, warranty, and upgrade requirements. Collaborate with the technical team to troubleshoot and resolve issues. Understand customer needs and recommend appropriate services. Provide technical support for complex service-related concerns. Build and maintain strong customer relationships through excellent service. Respond promptly to customer queries. Maintain accurate records including maintenance logs, warranty contracts, and installation reports. Ensure all tasks are performed in line with company policies and proceduresJob Type: Full-timePay: Rs60,000.00 - Rs85,000.00 per monthWork Location: In person

AFTERSALES SERVICE COORDINATOR

Continental Print & Pack (Pvt) Ltd

We are looking for an organized and detail-oriented Sales Coordinator to support our sales team in managing customer accounts, processing orders, and ensuring seamless communication between internal departments and clients. The ideal candidate should have experience in the printing and packaging sector and be familiar with order flow, quotation preparation, and customer service.Key Responsibilities:<ul><li>Coordinate with customers to receive orders, share quotations, and track order status.</li><li>Prepare and manage sales documents including quotations, proforma invoices, and delivery schedules.</li><li>Support the sales team with administrative tasks and client communications.</li><li>Maintain accurate customer records in SAP or ERP systems.</li><li>Follow up with production and dispatch teams to ensure timely deliveries.</li><li>Handle inquiries and resolve any customer complaints or issues promptly.</li><li>Prepare regular sales reports and updates for the management.</li><li>Assist in organizing exhibitions, or client visits if required.</li></ul>Qualifications and Experience:<ul><li>Bachelor&rsquo;s degree or diploma in Business Administration, Marketing, or related field.</li><li>1&ndash;3 years of experience in a sales coordination or customer service role (preferably in the printing/packaging industry).</li><li>Strong knowledge of MS Office (Excel, Word, Outlook) and familiarity with SAP/ERP systems.</li><li>Excellent verbal and written communication skills.</li><li>Strong organizational and multitasking abilities.</li></ul>Job Type: Full-timeWork Location: In person

Sales Coordinator

Urban Shop Pk

Job Summary:We are looking for a proactive and detail-oriented Operations Coordinator to join our growing e-commerce team in Karachi. This is a full-time, on-site position where you will be responsible for ensuring smooth daily operations, handling customer issues, tracking nationwide deliveries, and managing product listings. You will play a vital role in keeping our logistics efficient and our customers satisfied.Key Responsibilities:<ul><li>Customer Care &amp; Complaint Handling: Manage customer complaints effectively and provide timely resolutions.</li><li>Shipment Tracking: Track all dispatched shipments across Pakistan (approx. 40&ndash;50 per day) and ensure deliveries are completed within KPIs.</li><li>Dispatch Notifications: Immediately inform consignees via message after shipment dispatch.</li><li>Customer Queries: Respond promptly to sales-related questions via WhatsApp and maintain professional communication.</li><li>Reporting: Submit daily operational reports to the line manager.</li><li>Analytics: Prepare weekly and monthly analytical reports for shipment tracking and confirmations.</li><li>Product Management: Update website listings daily by uploading new products and marking items as in-stock/out-of-stock.</li><li>Back-Up Role: In the absence of the Phone Verification Officer, support with order confirmations and courier portal booking (approx. 40&ndash;50 shipments).</li></ul>Requirements:<ul><li>Minimum qualification: Intermediate (12th grade) or equivalent</li><li>At least 1 year of relevant experience in e-commerce operations/logistics</li><li>Strong proficiency in MS Word and MS Excel</li><li>Good English writing and communication skills</li><li>Clear, confident voice for professional phone communication</li><li>Highly organized and able to manage multiple tasks efficiently</li></ul>Compensation &amp; Benefits:<ul><li>Salary: PKR 30,000 &ndash; 35,000 per month</li><li>Attendance Bonus: PKR 2,500 per month for full attendance</li><li>Provident Fund Deduction: PKR 2,000</li><li>Annual Leaves: 12</li><li>Work Culture: Supportive, friendly environment with opportunities for growth</li></ul>Work Schedule &amp; Location:<ul><li>Work Type: Full-time, on-site</li><li>Timings: 12:00 PM &ndash; 10:00 PM (Monday to Saturday, 10-hour shift)</li><li>Location: Falak Corporate City, Talpur Road, beside I.I. Chundrigar Road, opposite National Bank of Pakistan Head Office, Karachi</li></ul>We welcome applicants of all backgrounds. While this role is well-suited for energetic early-career professionals (ages 18&ndash;25), all qualified candidates are encouraged to apply.Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Operations: 1 year (Preferred)</li><li>Customer Service: 1 year (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Operations Coordinator – E-Commerce

S.S.SCIENTIFIC SYSTEM

Role Description:A Female Sales Coordinator assists the sales team by managing schedules, preparing sales documents, coordinating between sales representatives and clients, and handling administrative tasks like data entry and record keeping. Key responsibilities include processing orders, responding to inquiries, and maintaining client relationships to support sales operations and ensure efficient communication and administrative processes. Essential skills for this role are strong organizational, communication, and computer proficiencies.Required Skills &amp; Qualifications<ul><li>Communication Skills: Excellent verbal and written communication abilities are essential for effective customer interaction and team collaboration.</li><li>Organizational Skills: Strong time management and organizational skills are needed to manage multiple tasks, schedules, and documents efficiently.</li><li>Technical Proficiency: Competency in office software, such as Microsoft Office Suite (Word, Excel, PowerPoint), and CRM systems is crucial.</li><li>Attention to Detail: Keen attention to detail is required for accurate data entry, order processing, and record keeping.</li><li>Problem-Solving: The ability to identify and solve problems effectively is important in a fast-paced environment.</li><li>Customer Focus: A commitment to providing a high-quality customer experience is vital.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: Remote

Female Sales Coordinator

Avery Dennison

<div>Company Description 
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com. 
Job Description 
ABOUT YOUR ROLE
To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization. 
YOUR RESPONSIBILITIES WILL INCLUDE:<ul><li>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</li><li>
To timely respond to customer enquiries and requests via all modes of communication.</li><li>
To handle customer complaints according to the Company procedures and service standard.</li><li>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</li><li>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</li><li>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</li><li>
To check the customer order information.</li><li>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</li><li>
To Coordinate with GPD for the new item setup.</li><li>
To Coordinate with finance for new customer account setup along with form and necessary documents.</li><li>
To check the data and release in the system as per customer order forms.</li><li>
To coordinate with the customers in case of data issues like non availability or incorrect.</li><li>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</li><li>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</li><li>
To share the daily dispatch details with the customers.</li><li>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</li><li>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</li><li>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</li><li>
Active Listening and Communication skills</li><li>
Empathy and Patience</li><li>
Responsiveness</li><li>
Emotional Intelligence</li><li>
Integrity</li><li>
Analytical skills</li><li>
Grip on Google tools</li><li>
Decision Making skills</li><li>
Time Management</li></ul> 
Additional Information 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div>

Sr. Customer Service Officer

<div>
 
 Company Description
 
 
 
 Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.
 
 
 
 Job Description
 
 
 
 
 ABOUT YOUR ROLE
 
 
 
 
 To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization.
 
 
 
 
 YOUR RESPONSIBILITIES WILL INCLUDE:
 
 
 
 <ul>
 <li>
 To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.
 </li>
 <li>
 To timely respond to customer enquiries and requests via all modes of communication.
 </li>
 <li>
 To handle customer complaints according to the Company procedures and service standard.
 </li>
 <li>
 To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.
 </li>
 <li>
 To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).
 </li>
 <li>
 To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.
 </li>
 <li>
 To check the customer order information.
 </li>
 <li>
 To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.
 </li>
 <li>
 To Coordinate with GPD for the new item setup.
 </li>
 <li>
 To Coordinate with finance for new customer account setup along with form and necessary documents.
 </li>
 <li>
 To check the data and release in the system as per customer order forms.
 </li>
 <li>
 To coordinate with the customers in case of data issues like non availability or incorrect.
 </li>
 <li>
 To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.
 </li>
 <li>
 To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.
 </li>
 <li>
 To share the daily dispatch details with the customers.
 </li>
 <li>
 To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).
 </li>
 <li>
 Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.
 </li>
 <li>
 Ensure to follow the SOPs and Business Rules related to the Customer Services Department.
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry
 </li>
 <li>
 Active Listening and Communication skills
 </li>
 <li>
 Empathy and Patience
 </li>
 <li>
 Responsiveness
 </li>
 <li>
 Emotional Intelligence
 </li>
 <li>
 Integrity
 </li>
 <li>
 Analytical skills
 </li>
 <li>
 Grip on Google tools
 </li>
 <li>
 Decision Making skills
 </li>
 <li>
 Time Management
 
 
 </li>
 </ul>
 Additional Information
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
</div>

3DM Solutions

Position Overview:We are looking for a motivated and organized Sales Coordinator to join our dynamic team. As a Sales Coordinator, you will be responsible for supporting our sales team, managing client relationships, and ensuring smooth communication between clients and internal teams. This is a great opportunity for someone who is passionate about helping businesses grow and wants to contribute to the success of a creative and innovative company.Key Responsibilities:Coordinate sales activities and manage client accounts.Assist in preparing proposals and quotations for clients.Maintain and update customer information in our CRM system.Communicate with clients to understand their needs and offer tailored solutions.Track and report on sales performance and follow up on leads.Support marketing efforts by assisting with promotional materials and campaigns.Help ensure timely delivery of services to clients.Requirements:Previous experience in a sales or customer service role is a plus.Strong communication and interpersonal skills.Ability to multitask and stay organized in a fast-paced environment.Proficiency in Microsoft Office and CRM software.A keen interest in branding, web development, and marketing services.A proactive, problem-solving attitude.Location: MACHS KarachiJob Type: Full-timePay: Rs25,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Sales: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Sales Operations Coordinator

Explore 988+ Customer service coordinator in Karachi this September. Find roles across top companies and apply now to boost your career.

988 customer service coordinator jobs IN Karachi

AFTERSALES SERVICE COORDINATOR

Sales Coordinator

Operations Coordinator – E-Commerce

Female Sales Coordinator

Sr. Customer Service Officer

Sr. Customer Service Officer

Sales Operations Coordinator