customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

customer service executive Jobs in Karachi

customer service executive

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer services specialist Jobs in Karachi

customer services specialist

customer service coordinator

Mechano Elevator (Private) Limited

About the RoleWe are looking for a focused and responsible Service &amp; Sales Coordinator to join our team. In this role, you will be responsible for managing and updating important information related to our elevator manufacturing and after-sales services. Your work will directly support our service teams and help ensure smooth day-to-day operations.Key Responsibilities- Accurately enter customer, sales, and service data into company systems and databases- Maintain detailed records of elevator installations, maintenance schedules, and service visits- Process service reports, work orders, installation documents, and Annual Maintenance Contracts (AMC)- Check data for accuracy and completeness; report or correct any issues- Organize digital and physical files such as technical drawings, service logs, and warranty records- Coordinate with service technicians, sales teams, and customer service staff to keep information updated- Track inventory of spare parts and update records when parts are used- Support the preparation of reports on service performance and customer issues- Respond to internal requests for customer and job history details- Ensure all sensitive data is handled securely and remains confidential- Perform regular data backups to protect important records- Contribute to improving data accuracy and workflow efficiencyRequirements<ul><li>Bachelor&rsquo;s degree in a relevant field</li><li>0 to 6 months of experience in a similar role</li><li>Strong command of Microsoft Office, especially Excel</li><li>Good written and verbal communication skills</li><li>Willingness to learn and grow in a structured work environment</li></ul>Job Type: Full-timePay: Rs45,000.00 per monthWork Location: In person

Service & Sales Coordinator

Arwaj Tech

Job Summary: We are seeking a dynamic and motivated Client Coordinator to join our team. This opportunity is designed to provide hands-on experience in customer service and support, allowing the intern to gain valuable skills and contribute to the success of our organization.Responsibilities:<ul><li>Gain a comprehensive understanding of the company's brand, customer base, product goals, and service aspects.</li><li>Rotate through various divisions of responsibility, providing innovative ideas to enhance business operations.</li><li>Engage with customers or clients, delivering exceptional service and support, and potentially contributing to sales efforts.</li><li>Collaborate with the team to identify opportunities for improving customer service and internal processes.</li><li>Learn and become proficient in using internal software systems.</li><li>Assist in creating and analyzing performance reports to identify areas for improvement.</li><li>Support the Retention program efforts and contribute to Upgrades/SaaS conversion initiatives.</li><li>Assist in coordinating various communication initiatives, both internal and external, to enhance customer engagement.</li></ul>Requirements &amp; Skills:<ul><li>Fresh Graduates or 6Months Exp</li><li>Strong communication skills, both verbal and written.</li><li>Ability to work effectively in a team environment and independently.</li><li>Proficiency in Microsoft Office suite, particularly PowerPoint and Excel.</li><li>Proven customer support experience or a track record of exceeding goals is a plus</li></ul>Additional Information: This internship is an excellent opportunity for individuals seeking to gain practical experience in customer support and service. The successful candidate will have the chance to contribute to meaningful projects and develop essential skills that will benefit their professional growth.<ul><li>Job Timings: 9:00 am to 5:30 pm (Monday to Saturday - Alternate)</li><li>Location: PECHS Block 6</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthApplication Question(s):<ul><li>What is your Current Salary?</li><li>Do you have Customer Support Experience?</li></ul>Work Location: In person

Client Coordinator

Crest Technologies

We are seeking a motivated Sales Support Coordinator to join our team. The ideal candidate will have strong communication skills, a keen ability to listen to and resolve customer issues and a basic understanding of print industry / graphic design.Responsibilities:<ul><li>Maintain accurate and up-to-date customer records, sales orders, and CRM data.</li><li>Prepare sales proposals, quotes, contracts, and presentations in collaboration with sales/account managers.</li><li>Process sales orders promptly and ensure accuracy of pricing, product details, and delivery information.</li><li>Coordinate order fulfillment with logistics, inventory, and finance teams to ensure timely delivery.</li><li>Monitor order status and communicate updates or delays to sales representatives and customers.</li><li>Serve as a primary point of contact for customer inquiries related to orders, pricing, availability, and product information.</li><li>Handle clients queries via email, phone, or visiting client sites; be their first point of contact</li><li>Resolve customer issues or escalate them to the appropriate team when necessary.</li><li>Build and maintain positive relationships with clients, ensuring a high level of customer satisfaction.</li></ul>Qualifications:<ul><li>Education: A-Levels, Diploma, Associate.</li><li>Experience: Customer Service or relevant.</li><li>Skills: Graphic Design, Print Industry, Communication (Oral &amp; Written)</li></ul>Why Join Us?<ul><li>Competitive salary and benefits</li><li>Annual Leaves</li><li>Supportive team environment</li></ul>Work Location: PECHS Block 6 with customer site visits Working Day: Mon &ndash; Friday Working Hours: 9am to 6pmJob Type: Full-timePay: Up to Rs70,000.00 per monthApplication Question(s):<ul><li>Why did you leave your last job/plan to leave your current job?</li><li>Please include your current/last pay scale with your application</li><li>How soon can you join?</li></ul>Work Location: In personApplication Deadline: 25/05/2025

Sales Support Coordinator / Customer Service

Nedo Pakistan

Job description:NEDO Pakistan provides Software, Hardware and Product Development Solutions Services to the high profile clients ranging from R&amp;D organizations, OEMs, Industrial Organizations, Telecom Operators of Pakistan and Government Institutions for last 25 years with the continued support of our valued suppliers around the country. For further details on our Products, and other information, you may please visit our website www.nedogroup.com and www.Nedopakistan.com. We are having head office at Karachi and branch offices in Lahore and Islamabad.Currently we are looking for the post of &ldquo;Client Service Coordinator&rdquo; for our AV Division (Karachi).Job Responsibilities:<ul><li>Coordinate with clients for timely resolution of AV-related issues.</li><li>Manage installation and delivery coordination for AV equipment and software.</li><li>Communicate with the technical support team for troubleshooting and maintenance updates.</li><li>Follow up with clients for pending installations and payments.</li><li>Coordinate with Finance and Store departments for DO, invoice, and goods arrangement.</li><li>Collect and maintain delivery challans and installation records.</li><li>Respond to client emails regarding installation progress and support updates.</li><li>Prepare and share daily updates on pending installations and support activities.</li></ul>Education:Must be BBA or equivalent qualification.Experience: 1&ndash;2 years of relevant experience required.Skills: Strong communication, client coordination, follow-up, and multitasking skills.Job Location:Shahrah e Faisal, KarachiJob timings:Mon - Fri 09:00 - 06:00 PMAlternate Saturday 09:00 - 05:00 PMJob Type: Full-timeWork Location: In person

Client Service Coordinator - Female

Avery Dennison

<div>Company Description 
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com. 
Job Description 
ABOUT YOUR ROLE
To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization. 
YOUR RESPONSIBILITIES WILL INCLUDE:<ul><li>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</li><li>
To timely respond to customer enquiries and requests via all modes of communication.</li><li>
To handle customer complaints according to the Company procedures and service standard.</li><li>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</li><li>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</li><li>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</li><li>
To check the customer order information.</li><li>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</li><li>
To Coordinate with GPD for the new item setup.</li><li>
To Coordinate with finance for new customer account setup along with form and necessary documents.</li><li>
To check the data and release in the system as per customer order forms.</li><li>
To coordinate with the customers in case of data issues like non availability or incorrect.</li><li>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</li><li>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</li><li>
To share the daily dispatch details with the customers.</li><li>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</li><li>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</li><li>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</li><li>
Active Listening and Communication skills</li><li>
Empathy and Patience</li><li>
Responsiveness</li><li>
Emotional Intelligence</li><li>
Integrity</li><li>
Analytical skills</li><li>
Grip on Google tools</li><li>
Decision Making skills</li><li>
Time Management</li></ul> 
Additional Information 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div>

Sr. Customer Service Officer

Adaptive Teams

<div>
 If you love keeping things moving, solving problems before anyone notices, and making customers feel genuinely supported, this role puts you at the heart of global logistics. You&rsquo;ll own communication, coordinate shipments across multiple channels, and help deliver a smooth end-to-end experience&mdash;while growing toward full account ownership.
 
 
 
 Location:
 
 Pakistan - Fully Remote
 
 
 
 About the company:
 
 
 
 The company is a growing logistics provider, offering end-to-end supply chain solutions to customers around the world. Our company is built on the foundation of our experienced and dedicated team of professionals who are committed to providing excellent customer service, reliable delivery and cost-effective solutions.
 
 
 Our team is highly skilled and knowledgeable in the areas of supply chain management, logistics planning and transportation management. We ensure that our clients&rsquo; goods reach their destination safely and on time.
 
 
 
 Your Mission:
 
 
 
 <ul>
 <li>
 Keep daily communication flowing with assigned customers, ensuring timely, professional updates.Handle shipment inquiries, status updates, documentation requests, and general customer needs.
 </li>
 <li>
 Coordinate closely with Operations, Sales, Pricing, and Warehousing to keep expectations aligned.
 </li>
 <li>
 Track shipments across ocean, air, express, and Amazon channels&mdash;flag issues early and communicate proactively.
 </li>
 <li>
 Update internal trackers, customer channels, and CRMs with accurate, real-time info.
 </li>
 <li>
 Follow up on commercial invoices, packing lists, BL/AWB, ISF details, and compliance requirements.
 </li>
 <li>
 Verify document accuracy before sending to customers or internal teams.
 </li>
 <li>
 Coordinate with global agents for required customs and export documents.
 </li>
 <li>
 Support bookings, rate checks, and space confirmations under guidance.
 </li>
 <li>
 Assist in last-mile coordination for Amazon FBA and B2B deliveries.
 </li>
 <li>
 Contribute to customer success by spotting recurring issues, suggesting improvements, and supporting monthly KPI dashboards.
 
 
 </li>
 </ul>
 
 Your Toolbox: Skills to be Successful
 
 
 
 <ul>
 <li>
 Strong written and verbal communication in English.
 </li>
 <li>
 Sharp attention to detail and solid organizational habits.
 </li>
 <li>
 Ability to multitask and stay calm under time-sensitive pressure.
 </li>
 <li>
 Basic understanding of logistics, freight forwarding, or eCommerce is a plus&mdash;but not required.
 </li>
 <li>
 A proactive, problem-solving mindset with a willingness to learn from real cases.
 </li>
 <li>
 Comfortable with Excel/Sheets, email, and customer coordination tools.
 </li>
 <li>
 Bachelor&rsquo;s degree preferred but not mandatory.
 </li>
 <li>
 0&ndash;2 years of experience; motivated fresh graduates are encouraged to apply.
 
 
 </li>
 </ul>
 
 Your Perks: What's in it for you
 
 
 
 <ul>
 <li>
 Fully remote role with flexibility.
 </li>
 <li>
 Hands-on exposure to global logistics and high-value customer accounts.
 </li>
 <li>
 A fast-paced environment where you&rsquo;ll build real operational and customer-facing skills.
 </li>
 <li>
 The chance to make a direct impact on customer satisfaction and long-term retention.
 
 
 </li>
 </ul>
 
 Why Adaptive Teams?
 
 
 
 At Adaptive Teams, we don&rsquo;t just fill positions &ndash; we create pathways to success. Whether you&rsquo;re a seasoned pro or just starting out, we&rsquo;re here to help you grow, innovate, and make an impact. If you&rsquo;re looking for exciting opportunities and, a team that&rsquo;s as passionate as you are, this is the place to be.
 
 
 
 What to Expect from Our Application Process?
 
 
 
 Once you apply, you&rsquo;ll
 
 receive an email
 
 guiding you through the next steps, including an assessment tailored to the role.
 
 
 After that, we&rsquo;ll ask you a few brief questions about your experiences and work style&mdash;this is your opportunity to showcase what makes you unique and how you approach challenges. Be sure to
 
 check your inbox
 
 (and
 
 your spam folder
 
 , just in case) for further instructions.
 
 
 We understand
 
 your time is valuable
 
 , so we strive to keep the assessments
 
 under 45 minutes
 
 whenever possible, though some roles may require a slightly longer time investment.
 
 
 Once selected, you&rsquo;ll have the chance to
 
 schedule an interview
 
 with our team. We aim to make the process as smooth and transparent as possible, so you&rsquo;ll always know where you stand.
</div>

Key Account Support Associate

Premio Travel and Tours

Job Description:We are looking for a reliable and organized Front Coordinator to manage front-desk duties and provide excellent customer service. The ideal candidate should have strong communication skills, a friendly attitude, and the ability to multitask in a fast-paced environment.Responsibilities:<ul><li>Greet and assist visitors, clients, and staff</li><li>Answer phone calls and respond to emails</li><li>Manage appointments and scheduling</li><li>Maintain a clean and organized reception area</li><li>Support administrative tasks as needed</li></ul>Requirements:<ul><li>High school diploma or equivalent</li><li>Good communication and customer service skills</li><li>Basic computer skills (email, scheduling software, etc.)</li><li>Positive attitude and strong organizational skills</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Front Coordinator

Explore 941+ Customer service coordinator in Karachi this December. Find roles across top companies and apply now to boost your career.