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customer service & dispatch coordinator (hvac) Jobs in Houston

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customer service dispatch coordinator hvac

Hage Energy

About Us Hage Energy has been serving Houston and surrounding areas since 1995, providing top-tier air conditioning, heating, and energy efficiency solutions for homes and businesses. We take pride in using the latest technology and delivering a high level of service that keeps our customers comfortable year-round.We&rsquo;re growing and looking for someone who thrives in a fast-paced environment and wants to be a key part of a high-performing team.Position Overview As our Customer Service &amp; Dispatch Coordinator, you&rsquo;ll be the hub of daily operations. You will be managing incoming customer requests, coordinating technician schedules, and helping drive revenue through strong follow-up and organization.This role is perfect for someone who is organized, quick-thinking, and confident on the phone, with the ability to keep things moving efficiently while delivering a great customer experience.What You&rsquo;ll Do<ul><li>Answer and manage inbound calls, web inquiries, and customer requests</li><li>Schedule service calls and sales appointments with technicians and comfort advisors</li><li>Coordinate daily dispatching to maximize efficiency and productivity</li><li>Identify and qualify sales opportunities from inbound leads</li><li>Follow up on estimates and open opportunities to help close business</li><li>Communicate clearly with technicians and sales team throughout the day</li><li>Maintain accurate customer records in Housecall Pro (CRM)</li><li>Manage maintenance membership scheduling and follow-ups</li><li>Ensure every customer interaction is handled quickly and professionally</li></ul>What We&rsquo;re Looking For<ul><li>3+ years of customer service, dispatch, or call center experience (HVAC or home services a plus)</li><li>Strong communication skills &mdash; confident, clear, and professional on the phone</li><li>Highly organized with strong attention to detail</li><li>Ability to multitask and stay calm under pressure</li><li>Reliable, punctual, and team-oriented</li><li>Comfortable using CRM systems (Housecall Pro preferred)</li><li>Proficient in Microsoft Office (Excel, Word, Teams, etc.)</li></ul>What Makes You Stand Out<ul><li>Experience in HVAC or home service industry</li><li>Experience dispatching multiple technicians in a fast-paced environment</li><li>Sales mindset with strong follow-up habits</li></ul>Why Join Hage Energy?<ul><li>Established, reputable company with steady growth</li><li>Team-focused environment where your role truly matters</li><li>Opportunity to grow with the company</li><li>Fast-paced role where no two days are the same</li></ul>Job Types: Full-time, Part-timePay: $20.00 - $24.00 per hourBenefits:<ul><li>Paid time off</li></ul>Application Question(s):<ul><li>This position requires rotating weekend on call phone responsibilities with additional pay. Are you willing to participate?</li><li>This is a full-time, in-office position in Houston, TX. Are you able to work in-office?</li><li>You receive multiple customer inquiries at once while working on an important task. How do you decide what to handle first?</li></ul>Education:<ul><li>Associate (Preferred)</li></ul>Experience:<ul><li>HVAC or Home Services: 2 years (Preferred)</li><li>CRM software: 1 year (Preferred)</li><li>Customer Service/Dispatch/ Administrative: 3 years (Required)</li></ul>Work Location: Hybrid remote in Houston, TX 77057

Customer Service & Dispatch Coordinator (HVAC)

Polk

<div>At Polk Mechanical, we&rsquo;re not just building projects, we&rsquo;re building careers, communities, and the future of our industry. As a proud leader in mechanical construction and service, we bring innovation, craftsmanship, and people-first values to every job site and office. Polk Nation is made up of bold thinkers, problem-solvers, and team players who take pride in delivering excellence. If you're ready to grow, contribute, and be part of something bigger, you&rsquo;ll feel right at home here.

Polk Mechanical is looking for the best and brightest in the Houston market to join our high performing team. As a result of our unparalleled customer service and unique offerings our business is experiencing impressive growth and with growth comes great opportunity for those with the ambition to accomplish great things.

A career at Polk is not just a job but an opportunity to join a family of people who care about each other and care about their customers. It's no wonder our business and our team are growing. 


POSITION SUMMARY

At Polk Mechanical, you'll be the backbone of our HVAC services, specializing in chiller systems. You'll use your expertise to diagnose, repair, maintain, and upgrade a variety of HVAC equipment. This isn't just about fixing things; it's about being a problem-solver, a skilled technician, and a crucial link in ensuring our customers' comfort and operational efficiency. 


WHAT YOU'LL DO
<ul>
<li>Be a Troubleshooting Master: Identify and resolve technical problems with precision, ensuring all failed components are identified and addressed.</li>
<li>Work with Diverse Systems: Apply your knowledge of both air- and water-cooled HVAC equipment, including VFDs and various types of starters.</li>
<li>Conquer Hydronic Challenges: Troubleshoot hydronic systems, including system pumps and water balance issues.</li>
<li>Maintain Cooling Towers: Effectively troubleshoot cooling towers and evaporative condensers.</li>
<li>Navigate Microprocessors: Utilize your general working knowledge of York, Trane, and Carrier microprocessors.</li>
<li>Support the Team: Be a team player, assisting with dispatch service calls when customer demand is high.</li>
<li>Communicate Professionally: Interact clearly and respectfully with customers and internal office personnel.</li>
<li>Manage Your Work: Ensure all paperwork is completed accurately and submitted daily.</li>
<li>Work Independently: Set and meet your own goals, taking ownership and a sense of urgency with every task.</li>
<li>Travel as Needed: Be willing and able to travel to customer locations within the greater Dallas area.</li>
<li>Prioritize Safety: Abide by all safety rules and regulations, including courteous and defensive driving.</li>
<li>Maintain Flexibility: Be adaptable to a flexible work schedule.</li></ul> 


WHAT YOU'LL BRING
<ul>
<li>8+ years of extensive experience providing professional services in the HVAC industry, specifically working with water-cooled and air-cooled chillers.</li></ul> 


WHY YOU&rsquo;LL LOVE WORKING HERE

At Polk Mechanical, you&rsquo;re more than an employee &mdash; you&rsquo;re part of Polk Nation. We invest in your success, celebrate your strengths, and provide opportunities to develop your career in meaningful ways. You&rsquo;ll work alongside passionate professionals who believe in teamwork, integrity, and building something extraordinary together. 


BENEFITS
<ul>
<li>Paid Vacation &amp; Holidays</li>
<li>Career Advancement &amp; Training Opportunities</li>
<li>100% Employer-Paid Medical, Dental &amp; Vision Insurance for employees</li>
<li>401(k) Retirement Plan with employer matching</li>
<li>100% Employer-Paid Life &amp; Disability Insurance</li></ul></div>

HVAC Chiller Technician

Energy Transfer

<div>
 Energy Transfer Partners - We are one of the largest Master Limited Partnerships with one of the most diversified portfolios of energy assets in the United States, totaling more than 71,000 miles of natural gas, crude oil, natural gas liquids and refined products pipelines, traversing 36 states with associated terminal&rsquo;s, storage, and fractionation facilities.
 
 
 The Dispatch Coordinator is responsible for a variety of roles, including facilitating customer inquiries with key stakeholders within the value chain, analyzing various reports to improve Crude Trucking KPIs, resolving order entry issues from our outsourced call center, and troubleshooting data exchange issues within the Energy Transfer proprietary fleet&rsquo;s GeoTab Device and internal dispatching system, Welltrax.
 
 
 
 Primary Responsibilities
 
 
 
 The duties of this position include but are not limited to the following:
 
 
 <ul>
 <li>
 Interface with customers, field personnel, and third-party carriers to ensure that load pickups are performed within Energy Transfer&rsquo;s service standards
 </li>
 <li>
 Ensure the successful transmission of order and ticket data between the proprietary fleet&rsquo;s +450 driver&rsquo;s GeoTab devices communicate with the internal Welltrax dispatch system and troubleshoot error messages if necessary
 </li>
 <li>
 Analyze various reporting tools to enhance fleet performance: pending loads, daily ticket refusals, audit logs, etc.
 </li>
 <li>
 Research and resolve order entry issues from outsourced call center to ensure that the ~1,500 daily load bookings are accurate
 </li>
 <li>
 Update lease master data with correct dispatch information, carrier assignments, and load requirements to ensure that information is provided accurately to the partieswithin the value chain
 </li>
 <li>
 Interact with ~25 carriers to ensure the dispatch is accurate, ticket submissions are timely, and performance metrics are communicated
 </li>
 <li>
 Perform test cases for new system or system upgrades
 </li>
 <li>
 Assist in the manual ticket reconciliation processes in system outage to ensure that information is received and processed for driver settlement and customer payment
 </li>
 <li>
 Resolve minor issues with Regulatory, Crude Acquisition, Contracts, and Field Management to address customer inquiries/complains
 </li>
 <li>
 Minimum requirement is High School diploma and 3-5 years related experience
 </li>
 <li>
 Excellent computer skills in MS Office and various mainframe applications
 </li>
 <li>
 Ability to organize, perform and prioritize various functions in a fast-paced environment
 </li>
 <li>
 Must be a self-starter and able to work with minimal supervision, detail oriented
 </li>
 <li>
 Strong communications skills (verbal and written)
 
 
 </li>
 </ul>
 
 Preferred Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Logistics, supply chain or equivalent preferred
 </li>
 <li>
 Direct experience with dispatch and truck mobility suites
 </li>
 <li>
 Strong communication skills (verbal and written)
 </li>
 <li>
 Expert multitasking ability
 </li>
 </ul>
</div>

Night Dispatch - CT Rep 3

<div>Energy Transfer Partners - We are one of the largest Master Limited Partnerships with one of the most diversified portfolios of energy assets in the United States, totaling more than 71,000 miles of natural gas, crude oil, natural gas liquids and refined products pipelines, traversing 36 states with associated terminal&rsquo;s, storage, and fractionation facilities.

The Dispatch Coordinator is responsible for a variety of roles, including facilitating customer inquiries with key stakeholders within the value chain, analyzing various reports to improve Crude Trucking KPIs, resolving order entry issues from our outsourced call center, and troubleshooting data exchange issues within the Energy Transfer proprietary fleet&rsquo;s GeoTab Device and internal dispatching system, Welltrax.

Primary Responsibilities

The duties of this position include but are not limited to the following:
<ul><li>Interface with customers, field personnel, and third-party carriers to ensure that load pickups are performed within Energy Transfer&rsquo;s service standards</li></ul>
<ul><li>Ensure the successful transmission of order and ticket data between the proprietary fleet&rsquo;s +450 driver&rsquo;s GeoTab devices communicate with the internal Welltrax dispatch system and troubleshoot error messages if necessary</li></ul>
<ul><li>Analyze various reporting tools to enhance fleet performance: pending loads, daily ticket refusals, audit logs, etc.</li></ul>
<ul><li>Research and resolve order entry issues from outsourced call center to ensure that the ~1,500 daily load bookings are accurate</li></ul>
<ul><li>Update lease master data with correct dispatch information, carrier assignments, and load requirements to ensure that information is provided accurately to the parties within the value chain</li></ul>
<ul><li>Interact with ~25 carriers to ensure the dispatch is accurate, ticket submissions are timely, and performance metrics are communicated</li></ul>
<ul><li>Perform test cases for new system or system upgrades</li></ul>
<ul><li>Assist in the manual ticket reconciliation processes in system outage to ensure that information is received and processed for driver settlement and customer payment</li></ul>
<ul><li>Resolve minor issues with Regulatory, Crude Acquisition, Contracts, and Field Management to address customer inquiries/complains</li></ul><ul><li> 
Minimum requirement is High School diploma and 3-5 years related experience</li><li>Excellent computer skills in MS Office and various mainframe applications</li><li>Ability to organize, perform and prioritize various functions in a fast-paced environment</li><li>Must be a self-starter and able to work with minimal supervision, detail oriented</li><li>Strong communications skills (verbal and written)</li></ul>
Preferred Experience<ul><li>Bachelor&rsquo;s degree in business, Logistics, supply chain or equivalent preferred</li><li>Direct experience with dispatch and truck mobility suites</li><li>Strong communication skills (verbal and written)</li><li>Expert multitasking ability</li></ul> 
&quot;An equal opportunity employer/disability/vet The Partnership is an equal opportunity employer and does not discriminate against qualified applicants on the basis of any actual or perceived legally protected characteristics under federal, state, or local law. The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job. DISCLAIMER: The statements listed in this job posting, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. &quot;</div>

Jeb Air Solutions

Office Assistant / Operations Coordinator &ndash; Growing HVAC Company13100 Wortham Center Dr Suite 300, Houston, TX 77065, United StatesHorizon Air Solutions is a fast-growing HVAC company seeking a highly organized and dependable Office Administrator / Operations Coordinator to support daily operations as we continue to scale.This is a critical behind-the-scenes role focused on coordination, administrative support, and ensuring smooth execution from sale to installation.Key Responsibilities<ul><li>Manage administrative tasks and job-related documentation</li><li>Coordinate installation schedules with crews and confirm logistics</li><li>Communicate with customers before and after installations</li><li>Assist with financing documentation and ensure all required paperwork is complete</li><li>Maintain organized and up-to-date job files, invoices, and records</li><li>Support internal operations to ensure jobs transition efficiently from sale to installation</li></ul>Compensation<ul><li>$18&ndash;$25 per hour, depending on experience</li><li>Full-time position</li><li>Opportunities for growth as the company expands</li></ul>Requirements<ul><li>Strong organizational skills and attention to detail</li><li>Excellent communication skills (phone, text, and email)</li><li>Ability to manage multiple tasks and meet deadlines consistently</li><li>Comfortable using office software (training provided)</li><li>Reliable and consistent; this role is essential to daily operations</li></ul>Why Join UsHorizon Air Solutions is building a scalable home services company in Houston with strong growth plans. This role offers the opportunity to grow within the company and take on increased responsibility over time.LocationHouston, TX (in-person)Apply NowIf you are organized, dependable, and interested in growing with a fast-paced company, we encourage you to apply.Job Type: Full-timePay: From $18.00 per hourWork Location: In person

Office Assistant / Operations Coordinator – Growing HVAC Company

HVAC RNTL

<div><div>At HVAC RNTL, we move fast&mdash;delivering commercial HVAC rental solutions when and where they're needed most. From one-ton spot coolers to large-scale chillers and cooling towers, our team responds with speed and precision, whether it's a planned project or a 24/7 emergency.

If you're wired for problem-solving and thrive in a fast-paced environment, you'll fit right in. Our people set us apart&mdash;and with locations across the U.S., there's room to grow, take on big challenges, and make an immediate impact.</div>
Master HVAC Mechanic
Reports to: National Service Leader

FLSA Status: Non-Exempt 
 
 
The Company

From a single spot cooler, to a fully-customized chiller system, and everything in between &ndash; HVAC RNTL delivers the results our partners need when and where they need them. Whether it's a planned shutdown or 24/7 emergency services, our expert rental specialists work with customers every step of the way to get their HVAC system back up and running.

Our team is growing &ndash; and we're looking for fast-thinking problem solvers who are unrelentingly responsive and thrive in an ever-changing environment. With locations across the US, our people are what set us apart from the competition and our team is constantly seeking to add talented individuals. Interested in joining us?

The Opportunity

We are seeking an experienced Master HVAC Technician. This position requires an advanced skill level with performing installation and start-up of equipment with the ability to troubleshoot and repair applied HVAC equipment on job sites. The Master HVAC Technician is responsible for depot maintenance and repair, along with customer education. An ideal candidate will be customer service oriented and work well with others. The position requires a high level of correspondence with Project Managers, Service Coordinators and customers.

Responsibilities
<ul>
<li>Performs installation and start-up of equipment with the ability to troubleshoot and repair applied HVAC equipment on job sites, including customer training.</li>
<li>Performs depot maintenance, testing, repair and customer education on all applied equipment.</li>
<li>Performs live circuit troubleshooting of applied equipment up to 1000 tons.</li>
<li>Provides remote technical support for applied equipment.</li>
<li>Performs job site walks to support equipment sales.</li>
<li>Commission low temperature applications.</li>
<li>Ability to install and commission water-cooled chiller projects.</li>
<li>Ability to install and commission advanced air-cooled chiller projects using multiple pumps and heat exchangers.</li>
<li>Ability to plan and install cold storage systems using air-cooled chillers and air-handlers.</li>
<li>Ability to layout slip stream projects using multiple chillers to provide an out of design TD requirement.</li>
</ul>
The Required Profile
<ul>
<li>High School Diploma or equivalent</li>
<li>Must have valid driver's license with good driving record</li>
<li>Must have current HVAC certification and OSHA 10 Training plus 5-15 years' experience working as a Service Technician in a commercial environment</li>
<li>Previous experience of 5+ years in chiller/HVAC maintenance, mechanical engineering, or other related fields.</li>
<li>Electrical knowledge required and EPA Certification Preferred (i.e. HVAC Journeyman, Boiler Operator, Gas Installer, etc.)</li>
<li>Familiarity with manufacturing designs or schematics.</li>
<li>Strong problem solving and critical thinking skills.</li>
<li>Ability to prioritize and multitask.</li>
<li>Good analytical skills, attention to detail, and ability to train junior technicians.</li>
<li>Excellent customer service skills with desire to exceed customer expectations.</li>
<li>Ability to work independently in a timely manner, making sure job is done correctly the first time.</li>
<li>Operating knowledge of Microsoft office software and working proficiency with handheld computer (i.e. Smartphone, iPad)</li>
<li>Ability to work in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, risk of electrical shock (high voltage), climbing/working at elevated heights, etc.</li>
<li>Must be able to climb, crawl, stoop, kneel and must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds</li>
<li>Ability to work independently with minimal supervision and balance requirements of multiple and varied duties</li>
</ul>
 Other Skills &amp; Abilities

Language Skills 
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 
Mathematical Skills 
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs. 
 
Reasoning Ability 
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in a field environment, multiple customer sites on a daily basis.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

HVAC RNTL is an Equal Opportunity Employer<div>

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.</div></div>

Master HVAC Mechanic

Urban Genesis

Job Title: Multifamily Maintenance TechnicianJob Summary: The Multifamily Maintenance Technician is responsible for performing general maintenance tasks to ensure the upkeep of apartment complexes, ensuring a safe and comfortable living environment for residents. This role involves conducting routine inspections, repairs, and troubleshooting of various building systems including plumbing, electrical, HVAC, and appliances, as well as responding to maintenance requests in a timely and professional manner.Key Responsibilities:<ul><li>General Maintenance:</li><li>Perform routine inspections of buildings and common areas to identify maintenance issues.</li><li>Conduct preventative maintenance on HVAC systems, plumbing, electrical, and mechanical systems.</li><li>Repair and replace light fixtures, electrical outlets, plumbing systems, and other minor mechanical components as needed.</li><li>Ensure proper functioning of appliances, such as refrigerators, dishwashers, and ovens.</li><li>Resident Service:</li><li>Respond promptly to maintenance requests submitted by residents.</li><li>Address maintenance issues in apartments and common areas, including leaks, appliance malfunctions, or faulty electrical systems.</li><li>Provide excellent customer service to residents, ensuring their needs are met quickly and effectively.</li><li>Emergency Response:</li><li>Respond to emergency maintenance situations such as power outages, water leaks, and HVAC system failures.</li><li>Work efficiently to minimize damage and ensure safety during emergencies.</li><li>Grounds and Exterior Maintenance:</li><li>Maintain the cleanliness and appearance of the community grounds, including picking up trash, cleaning common areas, and tending to landscaping.</li><li>Ensure the safety of exterior lighting, walkways, and parking lots.</li><li>Record Keeping and Documentation:</li><li>Maintain accurate records of repairs and maintenance tasks completed.</li><li>Document maintenance issues, work orders, and inventory of materials used or needed.</li><li>Collaboration and Communication:</li><li>Work closely with property management staff to communicate ongoing maintenance issues and prioritize tasks.</li><li>Coordinate with vendors for specialized repairs and services as required.</li><li>Compliance and Safety:</li><li>Adhere to all safety regulations and building codes.</li><li>Maintain a safe and clean work environment by following proper procedures for handling tools, chemicals, and equipment.</li></ul>Qualifications:<ul><li>High school diploma or equivalent.</li><li>Previous experience in multifamily or residential property maintenance preferred.</li><li>Strong working knowledge of plumbing, electrical, HVAC systems, and general carpentry.</li><li>Ability to troubleshoot and repair basic mechanical systems and appliances.</li><li>Ability to lift heavy objects and work in physically demanding conditions.</li><li>Good communication skills and customer service orientation.</li><li>Ability to work independently and manage time effectively.</li><li>Basic computer skills for work order management and communication.</li></ul>Physical Requirements:<ul><li>Ability to lift up to 50 pounds.</li><li>Ability to perform tasks that may require bending, kneeling, or climbing ladders.</li><li>Ability to work in various weather conditions and at varying temperatures.</li></ul>Working Conditions:<ul><li>Full-time position with on-call responsibilities as needed.</li><li>Weekend and evening availability may be required.</li><li>Work performed indoors and outdoors in all weather conditions.</li></ul>Job Type: Full-timePay: $21.00 - $24.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Work Location: In person

Maintenance Technician - Real Estate/Multifamily

Explore 638+ Customer service dispatch coordinator hvac in Houston this April. Find roles across top companies and apply now to boost your career.

638 customer service dispatch coordinator hvac jobs In Houston

Customer Service & Dispatch Coordinator (HVAC)

HVAC Chiller Technician

Night Dispatch - CT Rep 3

Night Dispatch - CT Rep 3

Office Assistant / Operations Coordinator – Growing HVAC Company

Master HVAC Mechanic

Maintenance Technician - Real Estate/Multifamily