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customer experience specialist Jobs in Qatar

customer experience specialist

customer service executive

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 Step into a fast-paced, customer-first environment where every interaction matters. As a Customer Service Executive, you&rsquo;ll be at the heart of our CX operations&mdash;ensuring customers have a smooth, reliable, and delightful experience, especially during our busiest meal times. If you enjoy problem-solving, thrive under pressure, and love helping people, this role is for you.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Restore customer trust by ensuring faster and more consistent handling of escalations across chat, social, email, and high-priority complaints.
 </li>
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 Improve peak-readiness by having a locally based team that can observe demand spikes and coordinate immediate action across support, ops, product, and marketing.
 </li>
 <li>
 Reduce dependence on a purely manual / remote setup for critical customer-facing control.
 </li>
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 Create stronger visibility into customer pain points and feed those insights into automation, product improvements, and operational fixes.
 </li>
 <li>
 Build a more scalable model where local oversight handles critical control and escalation, while automation and external capacity absorb more transactional workload over time.
 </li>
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 Support Pakistan Live CS team in Peak days
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
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 1&ndash;3 years of experience in customer service (food delivery, e-commerce, or call center preferred)
 </li>
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 Fluent in Arabic (Khaleeji Accent) &amp; English
 </li>
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 Strong communication skills&mdash;clear, calm, and customer-focused
 </li>
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 Ability to handle pressure, multitask, and manage difficult conversations
 </li>
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 Basic knowledge of CRM tools and computer systems
 </li>
 <li>
 Flexibility to work in a 24/7 rotational shift environment
 
 
 </li>
 </ul>
 
 ✨ Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Experience in a high-growth startup or food delivery platform
 </li>
 <li>
 Strong problem-solving mindset with a proactive approach
 </li>
 <li>
 Familiarity with customer satisfaction metrics (CSAT, TAT, QA)
 
 
 </li>
 </ul>
 
 ✨Success Factors
 
 
 
 <ul>
 <li>
 Customer Satisfaction (CSAT)
 </li>
 <li>
 First Contact Response (FCR)
 </li>
 <li>
 Resolution Time (TTR)
 </li>
 <li>
 Quality Assurance (QA) scores
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Customer Service Executive

NAGHAM TRADING

Job Description: Sales ExecutiveJob SummaryA Sales Executive is responsible for generating sales, building customer relationships, and promoting products or services to achieve company revenue targets.Key ResponsibilitiesSales ActivitiesIdentify and approach potential customersPromote and sell company products or servicesMeet or exceed monthly sales targetsPrepare and present sales proposals and quotationsNegotiate prices and close dealsCustomer Relationship ManagementBuild and maintain strong client relationshipsFollow up on leads and customer inquiriesProvide after-sales supportHandle customer complaints and resolve issuesMarket &amp; Business DevelopmentConduct market research and identify new opportunitiesMonitor competitors and market trendsGenerate leads through calls, visits, and networkingExpand customer baseReporting &amp; CoordinationMaintain records of sales activities and clientsPrepare sales reports and forecastsCoordinate with internal teams (logistics, accounts, marketing)Ensure timely delivery of products/servicesRequired SkillsStrong communication and negotiation skillsSales and persuasion abilityCustomer service skillsConfidence and self-motivationTime management and target-oriented mindsetBasic computer skills (MS Office, CRM software)QualificationsDiploma or Bachelor&rsquo;s degree in Business, Marketing, or related field1&ndash;3 years of sales experience (preferred)Freshers may be considered for junior rolesDriving license (often required in Gulf countries)نوع الوظيفة: دوام كاملالراتب المدفوع: QAR٢٬٥٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Sales Executive

ENRTGE Systems Ltd

Chief Operating Officer &mdash; Job DescriptionPosition summary Lead day‑to‑day operations and scale business execution to deliver on strategic objectives, operational excellence, and sustainable growth. Partner with the CEO and executive team to translate strategy into measurable plans across functions (product, engineering, go‑to‑market, finance, HR, and operations).Key responsibilities<ul><li>Execute strategy: convert executive and board priorities into operational plans, OKRs, and measurable outcomes.</li><li>Lead cross‑functional operations: oversee product delivery, engineering execution, customer success, sales operations, supply chain, and business operations to ensure alignment and timely delivery.</li><li>Build and scale operational processes and systems: standardize workflows, KPIs, playbooks, and runbooks to reduce friction and operational risk.</li><li>Drive performance management: set targets, monitor dashboards, run regular business reviews, and implement corrective actions to meet financial and operational metrics.</li><li>Operationalize growth: plan capacity, staffing, and resource allocation to support scaling, market expansion, and new product launches.</li><li>Oversee financial and commercial operations in partnership with CFO: budgeting, forecasting, cost optimization, pricing execution, and margin improvement initiatives.</li><li>Improve customer outcomes: own service delivery, SLAs, customer onboarding, escalation management, and continuous improvement for Net Promoter Score and retention.</li><li>Lead talent and organizational design: work with HR to recruit, develop, and retain high‑performing teams; design org structures and career ladders.</li><li>Manage strategic programs and cross‑functional initiatives: M&amp;A integration, international expansion, major transformations, and operational change management.</li><li>Ensure operational compliance and risk management: implement controls, business continuity, and vendor management policies.</li><li>Drive operational excellence through technology and automation: champion tooling, data platforms, and process automation to reduce manual work and scale operations.</li><li>Represent operations to the board and investors: prepare board materials, operational metrics, and progress updates.</li><li>Foster company culture and leadership alignment: model values, enable collaboration, and act as a trusted partner to the CEO.</li></ul>Required qualifications<ul><li>Bachelor&rsquo;s degree in Business, Engineering, Operations, or related field; MBA or advanced degree preferred.</li><li>10+ years of progressive operational leadership with at least 5 years in a senior/executive operations role (VP/Head of Ops/COO).</li><li>Proven track record scaling companies or divisions, improving operational efficiency, and delivering measurable results.</li><li>Strong program and change management skills with experience leading cross‑functional initiatives.</li><li>Data‑driven decision making and fluent with KPIs, dashboards, and operational analytics.</li><li>Experience partnering with finance on forecasting, budgeting, and cost management.</li><li>Excellent leadership, communication, and stakeholder management skills; experience reporting to boards and investors.</li><li>Comfort with ambiguity and ability to prioritize tradeoffs in fast‑moving environments.</li></ul>Preferred qualifications<ul><li>Experience in the company&rsquo;s industry (SaaS, fintech, healthcare, manufacturing, consumer).</li><li>Prior experience with M&amp;A integration, international scale, or operating in regulated industries.</li><li>Technical fluency with product development and engineering processes (Agile, DevOps) for technology companies.</li><li>Familiarity with supply chain, manufacturing, or fulfillment operations for product companies.</li></ul>Working conditions &amp; perks (example)<ul><li>Executive role with hybrid or onsite expectations and frequent cross‑functional collaboration; occasional travel for investor, partner, or customer meetings.</li><li>Competitive executive compensation: base, performance bonus, equity, benefits, and executive perks.</li></ul>Sample deliverables<ul><li>Annual operating plan, quarterly OKRs, and integrated roadmap across functions.</li><li>Operational dashboards and KPI scorecards driving weekly/monthly business reviews.</li><li>Cost optimization and productivity improvement programs with tracked savings.</li><li>Successful M&amp;A integration plans or major program rollouts executed on schedule.</li><li>Improved customer retention and SLA performance metrics.</li></ul>Interview focus areas<ul><li>Examples of scaling operations and measurable impact (efficiency, growth, margins).</li><li>Cross‑functional program management and change initiatives.</li><li>Resource planning, forecasting, and partnership with finance.</li><li>Leadership style, talent development, and culture building.</li></ul>Job Types: Full-time, PermanentPay: QAR261.20 - QAR361.25 per hourExpected hours: 40 per weekWork Location: In person

Chief Operating Officer (COO)

sky ocean shipping llc

Job Title: Sales Executive &ndash; Freight Forwarding / ShippingLocation: Doha, Qatar Employment Type: Full-time Availability: Immediate JoinerJob SummaryWe are seeking a motivated and results-driven Sales Executive with experience in the freight forwarding and shipping industry. The ideal candidate will have 1&ndash;2 years of relevant experience, strong communication skills, and the ability to build and maintain customer relationships. This role is ideal for candidates currently residing in Qatar and ready to join immediately.Key Responsibilities<ul><li>Identify and develop new business opportunities in the freight forwarding and shipping sectors.</li><li>Achieve sales targets by promoting company services to prospective clients.</li><li>Maintain and grow relationships with existing customers through regular follow-ups and excellent service.</li><li>Prepare and share competitive quotations and follow up with clients to close deals.</li><li>Coordinate with operations and customer service teams to ensure timely and accurate service delivery.</li><li>Conduct market research to identify trends, customer needs, and competitor activities.</li><li>Maintain proper records of sales activities, pipeline, and client communications.</li><li>Attend meetings, networking events, and client visits as required.</li></ul>Requirements<ul><li>1&ndash;2 years of proven sales experience in freight forwarding / logistics / shipping.</li><li>Strong understanding of air, sea, and land freight operations.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Ability to work independently and meet targets.</li><li>Must be currently based in Qatar.</li><li>Immediate joiner preferred.</li><li>Valid Qatar driving license is an advantage.</li></ul>Benefits<ul><li>Competitive salary: QAR 3,000&ndash;10,000</li><li>Career growth opportunities in a well-established logistics environment</li></ul>Job Types: Full-time, PermanentPay: QAR3,000.00 - QAR8,000.00 per monthWork Location: In person

Easy Sell Buy Car

Job Opportunity: Used Car Sales Executive &ndash; Qatar Company: Easy Sell Buy Car Location: Doha, Qatar Employment Type: Full-time Job Description: We are seeking a skilled Used Car Sales Executive to join our team in Qatar. The ideal candidate will have strong experience in car sales, excellent communication skills, and the ability to build lasting client relationships. Requirements: Fluent in Arabic and English. Minimum 2 years&rsquo; experience in used car sales. Good knowledge of the Qatari automotive market. Strong negotiation, communication, and customer service skills. Able to meet sales targets and work independently. Responsibilities: Source and acquire used cars for the company. Build and maintain a network of potential clients. Assist in vehicle evaluation and pricing strategy. What We Offer: salary with attractive commission. Supportive and dynamic work environment. Growth opportunities in a leading automotive company in Qatar. must be in Qatar with ready to joinKindly only who met the requiremenrt to submit the CvJob Type: Full-timeWork Location: In person

Used Car Sales

Planet Scribbles

Job Title: Administration, Reception &amp; Event Executive Location: Qatar Salary: 3,500 QAR Working Days: 6 Days a Week Transportation : (Metro Monthly Pass Provided)&amp; Accommodation: Not ProvidedJob SummaryWe are looking for a proactive, presentable, and organized Administration, Reception &amp; Event Executive to support our growing business operations. The role involves reception handling, vendor coordination, customer outreach, event support, data research, and basic accounts handling.The ideal candidate should be confident in communication, fluent in English, organized, and able to multitask in a dynamic work environment.Key ResponsibilitiesReception &amp; Front Desk<ul><li>Welcome customers and visitors at the shop professionally</li><li>Handle walk-in customer inquiries</li><li>Provide information about company services</li><li>Maintain visitor records and customer database</li><li>Ensure reception and customer area is organized and presentable</li></ul>Administration &amp; Coordination<ul><li>Handle day-to-day administrative tasks</li><li>Maintain records, vendor databases, and customer information</li><li>Coordinate with internal teams for smooth operations</li><li>Support office documentation and filing</li></ul>Vendor &amp; Supplier Coordination<ul><li>Call vendors and suppliers to collect information and quotations</li><li>Maintain vendor relationships and follow-ups</li><li>Source new vendors and service providers</li><li>Compare vendor pricing and services</li></ul>Customer Outreach &amp; Business Promotion<ul><li>Call potential customers to promote company services</li><li>Follow up with leads and inquiries</li><li>Maintain customer database and communication records</li><li>Assist in business development activities</li></ul>Website &amp; Data Research<ul><li>Search and collect relevant data for company website</li><li>Research market trends and competitor information</li><li>Assist in preparing company content and listings</li></ul>Event Support<ul><li>Assist in planning and execution of events</li><li>Coordinate with vendors for event requirements</li><li>Support event logistics and follow-ups</li></ul>Accounts Support<ul><li>Basic accounts handling</li><li>Maintain expense records</li><li>Assist in invoicing and payment follow-ups</li></ul>Requirements<ul><li>Fluent in English (Mandatory)</li><li>Good communication and interpersonal skills</li><li>Basic computer knowledge (MS Office, Email, Excel)</li><li>Strong coordination and follow-up skills</li><li>Presentable and professional personality</li><li>Ability to multitask and work independently</li><li>Prior experience in admin, reception, or events preferred</li></ul>Email your Resume : careers@planetscribbles.qaNo Calls No WhatsappOffice Location : Barwa Village - Near Free Zone Metro Station - Bldg 19 - Shop 7 - same building of safari mall - opposite to pizza hutJob Type: Full-timePay: QAR3,500.00 - QAR4,000.00 per monthWork Location: In person

Administration, Reception & Event Executive

Job OverviewOverall, the Marketing Executive is expected to contribute by undertaking marketing and social media projects to further strengthen the company growth in market share across the region and to drive the company reputation and image. The Marketing Executive shall organize creative campaigns and promotional events that can make a difference for our company&rsquo;s success according to trends and customer requirements.She must be passionate for the &ldquo;art&rdquo; of marketing and to have an abundance of ideas for building efficient strategies. The goal is to reach out to the market across all communication channels and cultivate the customer&rsquo;s interest in our brands and services in most innovative and creative ways to always be ahead of competition locally and regionally, and to sustain our positioning with the customers and our brand partners.Roles and Responsibilities&middot; Conduct market research and analysis to evaluate trends, brand awareness and competition ventures&middot; Organize and oversee advertising/communication campaigns (social media, TV etc.), exhibitions and promotional events&middot; Organize events according to brand and company calendars, making sure all aspects of the event are covered from planning, budgeting, logistics and execution.&middot; Maintain a comprehensive database of stakeholders for the events including influencers and service providers with various specializations.&middot; Write copy for diverse marketing distributions (brochures, press releases, website material etc.)&middot; Create a calendar of promotional campaigns and strategies including budget planning, content ideation and implementation schedules. This applies to both online (Social Media) and offline (Events, activation plans..etc.)&middot; Coordinate brand teams&rsquo; (internally and externally) in creating engaging and interactive content to ensure brand consistency&middot; Monitor the Social Media platform progress, engagement analysis, tools to enhance the company performance, reports, and a full finding reports.&middot; Create reports required by the Head of Marketing &amp; PR as needed, to help her build company and brands strategies for the company across our brands, across the region.&middot; Full immersion into our customer data to understand their needs, interaction, visits online and offline and use this information to generate future campaigns&middot; Back up team members as required depending on the urgency of tasks.Perform tasks that may be assigned from time to time.Job Type: Full-timeWork Location: In person

Marketing Executive

Explore 831+ Customer service executive in Qatar this April. Find roles across top companies and apply now to boost your career.

831 customer service executive jobs In Qatar

Customer Service Executive

Sales Executive

Chief Operating Officer (COO)

Sales Executive

Used Car Sales

Administration, Reception & Event Executive

Marketing Executive