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customer service leader

EVcare

We are looking for a reliable, positive, and proactive Customer Service &amp; Store Lead to manage daily store operations at EvCare while delivering exceptional customer service. The role combines hands-on customer care, active sales, team leadership, logistics coordination, and minor technical support.This is a performance-driven role where earnings have no upper limit. The position is based on achieving and exceeding monthly revenue targets, with unlimited upward potential to significantly increase total compensation through a generous bonus structure.Key ResponsibilitiesCustomer Service &amp; Sales<ul><li>Provide high-quality customer service to all visitors, addressing inquiries, resolving complaints, and ensuring a positive shopping experience.</li><li>Actively engage in sales and product recommendations to meet and exceed monthly revenue targets.</li><li>Handle customer care, after-sales support, Social Media Post and follow-ups professionally.</li></ul>Store Operations &amp; Leadership<ul><li>Lead and supervise daily store activities, including opening/closing procedures.</li><li>Manage store logistics, inventory, product display, and minor installations/coordination.</li><li>Oversee team members, assign tasks, and ensure all staff maintain high standards of service and professionalism.</li><li>Issue polite and clear instructions while maintaining full respect toward team members and customers at all times.</li></ul>Administrative &amp; Coordination<ul><li>Coordinate with suppliers, delivery teams, and management for smooth operations.</li><li>Maintain accurate records of sales, stock, and customer interactions.</li><li>Prepare and submit required reports on time.</li></ul>Additional Duties<ul><li>Use personal vehicle for business purposes (customer visits, deliveries, pickups) when required.</li><li>Record and submit monthly business travel and fuel expenses for reimbursement.</li><li>Perform any other tasks assigned by management to support store growth.</li></ul>Working Conditions<ul><li>Managerial role (compensation is linked to performance and revenue achievement).</li></ul>Compensation &amp; Benefits<ul><li>Attractive compensation package based on a combination of fixed basic salary + performance bonus.</li><li>Bonus Structure: Generous monthly bonus with no ceiling &mdash; earnings increase significantly as monthly revenue targets are achieved and exceeded.</li><li>Employer-provided housing or compensation as mutual agreed.</li><li>Fuel and business travel expenses reimbursed monthly upon proper submission.</li><li>Annual leave entitlement as per Qatar Labour Law.</li></ul>Important Note: Candidates must submit their expected salary package (fixed component + expected total earnings) along with their application. Final package will be discussed during the interview based on experience and performance expectations.Requirements &amp; Qualifications<ul><li>Previous experience in retail, customer service, or store leadership (minimum 2 years preferred).</li><li>Strong communication and interpersonal skills with a positive, welcoming attitude.</li><li>Proven ability to lead a small team and drive sales/revenue.</li><li>Valid Qatar Driving Licence is mandatory.</li><li>Own car preferred (for business use with fuel reimbursement).</li><li>Physically fit and able to handle light installations and store tasks.</li><li>High level of honesty, reliability, and professionalism.</li><li>Knowledge of English and Arabic is plus but not relevant.</li></ul>Personal Attributes<ul><li>Customer-focused and service-oriented.</li><li>Positive attitude with zero tolerance for negativity.</li><li>Strong sense of ownership, ambition, and accountability.</li><li>Respectful leader who leads by example and motivates the team.</li></ul>Job Types: Full-time, PermanentWork Location: In person

Customer Service Store Lead

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next! 

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible. 
Job Description:
Parsons is looking for an amazingly talented Customer Service Lead to join our team! The Customer Service Lead will be ensuring organization&rsquo;s customers receives positive experience and feel valued. The position is responsible for conducting customer mapping, designing customer journeys and strategies to effectively manage queries, provide relevant resolutions and deliver high level of customer satisfaction. The person will also be responsible for training and supervising customer service representatives.
What You'll Be Doing:<ul><li>
Deploy and manage a full time Customer Services (CS) Contract Performance Area support team comprising of managerial and administrative personnel to deliver the Scope of Services</li><li>
Support and participate in the development of Customer Services Plan (CSP) and identify areas for improvement and assist Management in implementing the changes.</li><li>
Support Management in the development of a Customer Charter which will define the relationship with its customers and stakeholders.</li><li>
Review the operations of the Customer Services Center (CSC) and support Management in the implementation of improvements.</li><li>
Review and implement the QPRO, RO and the related permitting requirement including manuals for the Business</li><li>
Review the current processes of Customer Engagement and consolidate, analyze and provide feedback and improvement recommendations.</li><li>
Support Management in developing institutional and operational responses to customer feedback and changes in customer sentiment needs and usage of the networks.</li><li>
Implement a comprehensive knowledge transfer process which will be in effect throughout the contract duration to guarantee the structured learning and development personnel.</li><li>
Assess the transfer of knowledge through appraisals and implement succession planning processes to ensure that staff retains core knowledge, skills and expertise.</li><li>
Review essential supply chains to ensure they are functioning optimally in support of assets and networks.</li><li>
Contribute to the development of strategies to support Qatarisation initiatives and Organisational development activities.</li></ul>
What Required Skills You'll Bring:<ul><li>
BSc, BEng, BA is a minimum requirement (Educational qualifications should be obtained from creditable and certified University or equivalent Colleges)</li><li>
Required relevant Chartered status and Professional License(s)</li><li>
Qualified professional who has reached the Senior Management level; capable of providing planning, leadership, direction, and technical expertise to manage complex tasks and multi-discipline projects.</li><li>
Minimum 25 years of experience in a relevant area, with at least 12 years in a leading role.</li><li>
Both regional and international experience is required. Minimum of 8 years of experience shall be gained working in North America, W. Europe, Australia or equivalent</li><li>
Ability to exceptionally communicate verbally and in writing in English is required. Knowledge of Arabic is an asset.</li></ul>
What Desired Skills You'll Bring:<ul><li>
Excellent knowledge of Microsoft Office Packages and other tools for daily business needs.</li><li>
Has worked in the development and implementation of QMS.</li></ul>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!<div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
 <div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div> 
Financial Wellness</div><div> 
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div> 
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div> 
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div> 
Veteran Support</div><div> 
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div> 
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div> 
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div>

Customer Service Lead

ILHSAC Support

Job Opportunity: Customer Care LeadLocation: Doha, Qatar Company: ILHSAC SupportAbout UsILHSAC Support is a service-focused organization based in Doha, dedicated to providing exceptional customer care solutions across industries. We pride ourselves on delivering reliable, empathetic, and efficient support that strengthens client relationships and enhances customer satisfaction. As we grow, we are seeking a dynamic Customer Care Lead to oversee our support operations and drive service excellence.Role OverviewThe Customer Care Lead will be responsible for managing the customer care team, ensuring high-quality service delivery, and implementing strategies to improve customer satisfaction. This role requires leadership, communication skills, and a customer-first mindset.Key Responsibilities<ul><li>Supervise and mentor the customer care team to deliver outstanding support.</li><li>Oversee daily operations of customer service channels (phone, email, chat, social media).</li><li>Handle escalated customer issues and ensure timely resolution.</li><li>Develop and implement customer care policies, procedures, and performance metrics.</li><li>Collaborate with other departments to improve service processes and customer experience.</li><li>Monitor customer feedback and provide actionable insights to management.</li><li>Train staff on communication, empathy, and problem-solving techniques.</li><li>Prepare reports on customer care performance and recommend improvements.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or related field.</li><li>4&ndash;7 years of experience in customer service, with at least 2 years in a supervisory role.</li><li>Strong knowledge of customer care practices, CRM systems, and support tools.</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Customer-focused mindset with a commitment to service excellence.</li><li>Fluency in English; Arabic is a plus.</li></ul>Why Join Us?<ul><li>Lead customer care operations for a growing support organization in Doha.</li><li>Play a key role in enhancing ILHSAC Support&rsquo;s customer experience.</li><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career advancement.</li><li>Supportive, collaborative, and service-driven work culture.</li></ul>Pay: Up to QAR19,500.00 per monthWork Location: In person

Customer Care Lead

Keeta

<div>
 
 
 We&rsquo;re Hiring:
 
 
 Customer Service Manager of Business Process Innovation
 
 
 
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now in Middle East.
 
 
 
 
 
 Are you passionate about revolutionizing customer service in the takeaway industry? Do you have a knack for designing seamless service journeys that cater to users, merchants, and riders alike? If so, we have an exciting opportunity for you!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Output service rules for the takeaway industry, including the user side, merchant side and rider side, to ensure a balanced experience on all three sides.
 </li>
 <li>
 Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control and etc..
 </li>
 <li>
 Design takeaway journeys and scenarios in line with Qatar customers' habits, and output applicable service processes, solutions and communication tactics.
 </li>
 <li>
 The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution.
 </li>
 <li>
 Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems.
 </li>
 </ul>
 
 
 
 
 
 Why Keeta?
 
 
 <ul>
 <li>
 Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
 </li>
 <li>
 Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
 </li>
 <li>
 Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Understand the takeaway industry and the current market demand, know the service rules of customer, merchant and rider.
 </li>
 <li>
 Experienced in service process design, and have insignt in full service journey customer experience management
 </li>
 <li>
 Have strong data analysis ability, problem insight and communication and collaboration skills, clear thinking, can accurately recognize the problem and propose improvement programs.
 </li>
 <li>
 Have a sense of service, able to think customer-centered.
 </li>
 <li>
 Have rigorous and practical work attitude, strong sense of responsibility, can accept cross-country travel.
 </li>
 <li>
 Possess experience in the Middle Eastern market, with proficiency in Urdu, English/ Arabic.
 </li>
 </ul>
 
 
 
 
 Ready to make an impact? Apply now &amp; let&rsquo;s shape the future together!
 
 
 
 Location: Doha, Qatar
 
 
 
 Interested? Apply now
 
</div>

Customer Service Manager of Business Process Innovation

PROZ TECHNOLOGIES

Hello, Greetings from Proztec Qatar! I hope everything is going well with you.JOB DESCRIPTIONThe NOC Service Lead is responsible for leading Network Operations Center (NOC) activities, ensuring effective monitoring, incident management, and service continuity across all environments. The role focuses on team leadership, escalation management, and aligning NOC operations with defined processes and service standards. The NOC Service Lead plays a critical role in maintaining system uptime, driving operational excellence, and ensuring timely resolution of issues.DUTIES &amp; RESPONSIBILITIES<ul><li>Lead and manage daily operations of the NOC team</li><li>Oversee monitoring of networks, systems, and applications</li><li>Manage and handle escalations, ensuring timely resolution of critical incidents</li><li>Ensure adherence to ITSM processes including Incident, Problem, and Change Management</li><li>Drive process alignment and standardization across NOC operations</li><li>Monitor SLAs, KPIs, and performance metrics for service delivery</li><li>Coordinate with internal teams, vendors, and stakeholders</li><li>Conduct shift planning, team supervision, and performance management</li><li>Prepare and present operational reports and service reviews</li><li>Identify and implement continuous improvement initiatives</li></ul>SKILLS &amp; ABILITIES<ul><li>Strong experience in NOC operations and service management</li><li>Proven leadership and team management skills</li><li>Expertise in incident and escalation management</li><li>Good understanding of monitoring tools and IT infrastructure</li><li>Knowledge of ITSM frameworks (ITIL)</li><li>Strong communication and stakeholder management abilities</li></ul>POTENTIAL BACKGROUND<ul><li>Minimum 6+ years of experience in NOC / IT Operations</li><li>Experience leading NOC teams in enterprise environments</li><li>Exposure to multi-vendor and multi-technology environments</li><li>Experience in handling high-severity incidents and escalations</li></ul>CERTIFICATIONS (MANDATORY/PREFERRED)<ul><li>ITIL Foundation &ndash; Preferred</li></ul>LANGUAGE REQUIREMENT<ul><li>Arabic or Non-Arabic Speaker</li></ul>WORK LOCATION<ul><li>Onshore &amp; Offshore</li></ul>SOFT SKILLS<ul><li>Strong leadership and decision-making skills</li><li>Ability to perform under pressure and manage critical situations</li><li>Excellent communication and coordination abilities</li><li>Proactive and solution-oriented mindset</li><li>High ownership and accountability</li></ul>If you&rsquo;re interested or have relevant experience, feel free to share your updated CV.Job Type: Full-timePay: QAR10,000.00 - QAR12,000.00 per monthWork Location: In person

NOC SERVICE LEAD

Starlink Qatar

<div>
 
 The
 
 Bilingual Team Leader
 
 will be responsible for overseeing the daily operations and performance of customer service teams across multiple retail and service projects. This role involves managing a team of bilingual agents to ensure high productivity, quality of service, and adherence to established KPIs. The Team Leader acts as the bridge between management and the frontline, driving excellence in both
 
 Arabic and English
 
 communications.
 
 
 
 
 
 
 Accountability &amp; Responsibilities of Role:
 
 
 <ul>
 <li>
 
 Performance Management:
 
 Monitor real-time service levels and team performance to ensure all KPIs (AHT, CSAT, NPS, and FCR) are consistently met or exceeded.
 </li>
 <li>
 
 Quality Assurance:
 
 Conduct monthly call monitoring and evaluations. Provide constructive feedback and coaching to agents to improve communication skills and technical accuracy.
 </li>
 <li>
 
 Team Leadership:
 
 Lead, motivate, and mentor a team of bilingual agents. Handle escalated customer issues that require senior-level intervention.
 </li>
 <li>
 
 Operational Reporting:
 
 Prepare and present daily, weekly, and monthly performance reports for management, highlighting trends and areas for improvement.
 </li>
 <li>
 
 Roster &amp; Attendance:
 
 Manage team schedules, attendance, and shift rotations to ensure optimal staffing levels at all times.
 </li>
 <li>
 
 Process Improvement:
 
 Identify bottlenecks in the workflow and suggest process enhancements to improve the overall customer journey and agent efficiency.
 </li>
 </ul>
 
 
 
 
 
 Position Requirements:
 
 
 
 
 Education Background:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Business Administration
 
 ,
 
 Communications
 
 , or a related field.
 </li>
 </ul>
 
 
 Work Experience:
 
 
 <ul>
 <li>
 
 Language Proficiency:
 
 Full professional fluency in
 
 Arabic and English
 
 (verbal and written).
 </li>
 <li>
 
 Experience:
 
 Minimum 3&ndash;5 years in a call center environment.
 </li>
 <li>
 
 Leadership Skills:
 
 Proven ability to manage a team, resolve conflicts, and drive engagement.
 </li>
 <li>
 
 Analytical Ability:
 
 Strong skills in data analysis and reporting; proficient in Excel and call center management software (CMS).
 </li>
 <li>
 
 Communication:
 
 Exceptional interpersonal skills with the ability to communicate effectively with stakeholders at all levels.
 </li>
 <li>
 
 Problem-Solving:
 
 Ability to think on your feet and make quick, informed decisions in a high-pressure environment.
 </li>
 </ul>
 
 
 
 
 
 Work Environment &amp; Schedule:
 
 
 <ul>
 <li>
 Hybrid/Remote options available based on location.
 </li>
 <li>
 Rotational shifts including weekends or holidays, as needed.
 </li>
 <li>
 Ability to manage multiple projects/processes simultaneously.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 
 Networking &amp; Influencing Collaboratively:
 
 Developing rapport with a diverse range of people. Building and leveraging networks horizontally and vertically. Proactively influencing and persuading others to gain support for initiatives. Maintaining collaborative stakeholder relationships.
 </li>
 <li>
 
 Delivering Results &amp; Fostering Ownership:
 
 Drive for improving business results and attaining higher levels of performance.
 </li>
 <li>
 
 Building Customer Value:
 
 Gaining insights into internal and/or external customers&rsquo; experience. Anticipating their needs and demonstrating concern for satisfying them. Building productive customer relationships. Ensuring clear communication to customers on expectations and beyond.
 </li>
 </ul>
</div>

Team Leader (Bilingual)

Confidential

<div>
 
 We are seeking an experienced and passionate
 
 Caf&eacute; Manager
 
 to lead operations in a high-end caf&eacute; environment. The ideal candidate has a strong background in
 
 specialty coffee or luxury dining
 
 , with a commitment to delivering exceptional customer experiences and maintaining premium service standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversee daily caf&eacute; operations to ensure smooth and efficient service
 </li>
 <li>
 Lead, train, and motivate the team to deliver outstanding customer experiences
 </li>
 <li>
 Maintain high standards in coffee quality, presentation, and service
 </li>
 <li>
 Monitor inventory, ordering, and supplier coordination
 </li>
 <li>
 Ensure compliance with health, safety, and hygiene regulations
 </li>
 <li>
 Handle customer feedback professionally and resolve issues promptly
 </li>
 <li>
 Drive sales performance and implement strategies to increase revenue
 </li>
 <li>
 Manage staff scheduling, performance, and development
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experience as a Caf&eacute; Manager or similar role in
 
 specialty caf&eacute;s, luxury caf&eacute;s, or fine dining restaurants
 
 </li>
 <li>
 Strong knowledge of specialty coffee and caf&eacute; operations
 </li>
 <li>
 Excellent leadership and team management skills
 </li>
 <li>
 Strong customer service and communication skills
 </li>
 <li>
 Ability to work in a fast-paced, high-standard environment
 </li>
 <li>
 Presentable, detail-oriented, and service-driven
 </li>
 <li>
 Male/ Arabic
 </li>
 <li>
 Experience in Qatar or GCC is an advantage
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 A leader who is passionate about coffee, hospitality, and creating a premium customer experience. Someone who thrives in a refined environment and knows how to elevate both team performance and guest satisfaction.
 
</div>

Cafe Manager

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