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customer service manager

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

Nobel Biocare

<div>
 
 Job Description
 
 
 
 This role involves providing operational and administrative support to Sales Representatives in line with budget and sales targets, managing customer relationships, and enhancing the effectiveness of sales processes.
 
 Customer Services Manager
 
 aims to include tracking invoices and managing payment processes, monitoring inventory levels to ensure product availability, and coordinating logistics operations such as order processing, and delivery.
 
 
 <ul>
 <li>
 Manage the day to day operational relationship with our customers and coordinate the receipt of products from stock/warehouse
 </li>
 <li>
 Monitor the timely communication of product requests and follow up product delivery status
 </li>
 <li>
 Being fully responsible of order to invoice process and customer collaboration agenda
 </li>
 <li>
 Manage and monitor customer accounts to ensure timely payments
 </li>
 <li>
 Collaborate with sales and finance teams on customer account matters
 </li>
 <li>
 Generate regular reports on accounts receivable status and aging
 </li>
 <li>
 Manage product exchange and return processes efficiently and effectively
 </li>
 <li>
 Collect and analyze customer feedback. Ensure customer retention and satisfaction by delivering an outstanding support experience
 </li>
 <li>
 Take full responsibility for your area and ensure all Customer Service, operational, efficiency &amp; financial KPIs are monitored effectively and targets achieved.
 </li>
 <li>
 Take ownership and participate in projects, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized inventory levels.
 </li>
 <li>
 Monitor and evaluate the performance of team members
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree (preferably in Business Administration, Economics, Engineering, or related fields)
 </li>
 <li>
 Strong track record and minimum 10 years in a business-to-customers selling environment, preferably in the dental industry
 </li>
 <li>
 Familiarity with regulatory requirements in the healthcare industry
 </li>
 <li>
 Excellent verbal and written English communication skills
 </li>
 <li>
 Strong leadership and team management skills
 </li>
 <li>
 Excellent communication and customer relationship skills
 </li>
 <li>
 Analytical thinking ability and result-oriented approach
 </li>
 <li>
 Knowledge of logistics and Warehouse management
 </li>
 <li>
 Ability to manage product exchange and return processes efficiently
 
 
 </li>
 </ul>
 
 Operating Company
 
 
 
 Nobel Biocare
 
 
 Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
</div>

Customer Services Manager

Sisal Hub Türkiye

<div>
 
 
 About us:
 
 
 
 Sisal is a part of Flutter; Flutter, the world&rsquo;s largest online sports betting and iGaming group, listed on the London and New York stock exchanges, is home to the Southern Europe &amp; Africa (SEA) region, featuring iconic brands that embody innovation and ambition, with significant growth potential in a dynamic markets.
 
 
 
 
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 <ul>
 <li>
 Preparing reports including routine analysis of customer data,
 </li>
 <li>
 Annual and monthly data reconciliation,
 </li>
 <li>
 Prepare capacity analysis,
 </li>
 <li>
 Advanced manual reporting capabilities,
 </li>
 <li>
 Determining the need for personnel due to reasons such as growth and call increase,
 </li>
 <li>
 Inbound inquiries about project performances, quality targets, client advisor performance, etc.
 </li>
 <li>
 analyze reports and take action,
 </li>
 <li>
 Project objectives such as revenue/expense, efficiency, corporate customer demands and needs,
 </li>
 <li>
 Preparing reports on issues such as organizational needs and informing the manager to whom he/she reports transfer,
 </li>
 <li>
 Carrying out studies to improve and develop the processes under its responsibility and evaluation of the results.
 </li>
 </ul>
 
 
 
 
 
 Who you are:
 
 
 <ul>
 <li>
 Graduated from undergraduate programs of universities,
 </li>
 <li>
 At least 3-5 years of experience in the field of customer operations,
 </li>
 <li>
 Able to work in shifts,
 </li>
 <li>
 Able to work in hybrid system,
 </li>
 <li>
 Adapted to teamwork, developed problem-solving skills,
 </li>
 <li>
 Customer and result oriented
 </li>
 <li>
 Good command of effective in Turkish speech and spelling rules
 </li>
 <li>
 Have effective written and verbal communication skills,
 </li>
 <li>
 Proactive, result oriented and attention to detail,
 </li>
 <li>
 High reporting and presentation skills,
 </li>
 <li>
 Proficient in MS Office applications,
 </li>
 <li>
 Adapted in the fast-paced work environment
 </li>
 <li>
 Completed military service for male candidates.
 </li>
 <li>
 Good command of English
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Why choose us:
 
 
 <ul>
 <li>
 Fixed Term/Permanent contract with Hybrid work;
 </li>
 <li>
 Meal Allowance;
 </li>
 <li>
 Supplemental Health Insurance;
 </li>
 <li>
 The option to join our company share saving scheme.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Choose us also for:
 
 
 <ul>
 <li>
 An inclusive work environment and participate in all our initiatives focused on Diversity &amp; Inclusion;
 </li>
 <li>
 Well-Being Support: online meditation courses, medical online service and counselling with the help of certified psychologists and coaches;
 </li>
 <li>
 Learning and Development: access a platform full of training courses, join workshops, conferences. Exploit our FlexiLearning program, which allows you to dedicate at least 4 working hours per month for your professional growth;
 </li>
 <li>
 Volunteering during your working hours.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Much more about us:
 
 
 <ul>
 <li>
 Reviews and comments from our Glassdoor and Indeed pages. Put yours!
 </li>
 </ul>
 
 
 
 
 
 Equal Opportunity
 
 
 
 Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.
 
</div>

Customer Care Team Leader

Multinet | UP

<div>
 
 
 Discover Multinet Up
 
 
 
 Starting its operations in 1999 with a meal card solution developed to meet the lunch needs of office workers, and becoming a subsidiary of the French Up Group in 2010, we are now a group serving in dozens of different areas.
 
 
 Institutions that choose our solutions gain significant advantages in cost efficiency and operational effectiveness in expense management, as well as in employee satisfaction and loyalty. As Multinet Up, we value the benefits we provide to the individuals who are the ultimate users of our solutions as much as we consider the needs of the institutions. From a secure, practical, next-generation payment experience to the widespread availability of spending points, the diversity of digital usage options, and the collaborations we have developed, we offer a 360-degree designed set of advantages.
 
 
 In 2016, we consolidated all our R&amp;D activities under one roof and transformed our IT department into a technopark company. Our technology company, Inventiv, operates in the fields of mobile payment, mobile application solutions, and cybersecurity.
 
 
 
 
 
 
 The Privileges of Joining the Multinet Up Family
 
 
 
 
 Flexible Work Arrangement:
 
 With our hybrid work model, you have the flexibility to work from the office or from home.
 
 
 
 Two Continents, One Company:
 
 We have offices on both the Asian and European sides of Istanbul. Choose the office that's most convenient for you.
 
 
 
 Supportive and Agile Work Environment:
 
 We promote teamwork and have a fast and efficient work culture.
 
 
 
 Career Development:
 
 We value your professional growth and offer various training and development opportunities.
 
 
 
 Social Events:
 
 We organize fun and social activities that strengthen team spirit.
 
 
 
 Birthday Leaves:
 
 Enjoy a special day off on your birthday to celebrate and have fun!
 
 
 
 Special Support for Women Employees:
 
 We provide maternity and motherhood assistance, celebrate Women's Day with a holiday, and collaborate with the Women in Sales Network Program to support our female sales teams.
 
 
 
 We're There for Our Parents:
 
 We offer leave for our employees to spend special moments with their families, such as on report card days.
 
 
 
 Award-Winning Employee Experience
 
 
 
 We are proud to be recognized with the
 
 Excellent Employee Experience Certification
 
 from Happy Place to Work and the
 
 Best Employee Experience Company
 
 award from Nice Medya.
 
 
 
 
 
 We are currently seeking a
 
 ''Customer Experience Operations Unit Manager''
 
 to join our team with the following qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Minimum of 3 years of experience in team management
 </li>
 <li>
 Proficiency in MS Office applications
 </li>
 <li>
 Proven ability to thrive in a fast-paced, multitasked, results-oriented environment
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent analytical skills with experience in report preparation and analysis
 </li>
 </ul>
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Manage daily operations of the customer experience team
 </li>
 <li>
 Conduct performance evaluations of team members and develop improvement plans
 </li>
 <li>
 Analyze customer feedback and implement strategies for enhancement
 </li>
 <li>
 Optimize customer experience processes and procedures
 </li>
 <li>
 Design training programs to ensure high-quality customer service
 </li>
 <li>
 Stay updated with new customer service technologies and tools
 </li>
 <li>
 Collaborate with other departments to enhance overall customer experience
 </li>
 </ul>
 
 
 
 
 
 About Our Team
 
 
 
 We remember to have fun while we are working, constantly learn from each other and know that ongoing and open communication opens every door. Would you like to join us? Remember: It does not matter where you live, because we offer a hybrid working model regardless of location.
 
 
 
 
 
 *6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu kapsam&inodot;nda verilerinizin i&scedil;lenmesinden do&gbreve;an haklar&inodot;n&inodot;z ve &ldquo;&Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni&rdquo;mize Multinet Up web sitemizden ula&scedil;abilirsiniz.&rdquo;
 
</div>

Customer Experience Operations Unit Manager

Roka Recruitment

Now Hiring: Account Managers &amp; Sales Representatives Location: Istanbul, TurkeyAbout UsRoka Recruitment is a leading Istanbul-based organization specializing in premium customer service and business process solutions. We&rsquo;re growing fast&mdash;and we&rsquo;re looking for talented individuals to join our dynamic team.Role OverviewWe&rsquo;re seeking energetic Account Managers &amp; Sales Representatives who are passionate about communication, client relations, and delivering top-tier service.What You&rsquo;ll Do<ul><li>Manage and grow client relationships</li><li>Handle customer communications with professionalism</li><li>Support sales activities and meet performance targets</li><li>Contribute to a collaborative, high-performance team environment</li></ul>What We&rsquo;re Looking For<ul><li>Native-level fluency in French, Arabic, Japanese, Korean, Hindi, Malay, German, or Indonesian</li><li>Preferably based in Istanbul with a valid work/residence permit</li><li>Strong communication skills and customer focus</li><li>Experience in account management, sales, or customer service is a plus</li></ul>What We Offer<ul><li>Competitive salary + performance incentives</li><li>Inclusive, professional, and growth-oriented work culture</li><li>Real opportunities for career development</li></ul>Job Types: Full-time, Commission, New-GradPay: 40,000.00TRY - 100,000.00TRY per month

CMA CGM

ID: 570831
 
Location: 
Istanbul, TR
 
Customer Service Professional
 
CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.
 
Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics to offer an integrated maritime, port, and land service that exceeds customers' expectations.
 
Present in over 160 countries through 755 offices and 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more than 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters at Marseilles.
 
Role & Responsibilities: 
Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements,
 Coordinate internally and/or respond to customer queries related to shipment
 Monitor shipment according to customer status and track & trace upon delivery
 Record and update information on customer profiles
 
Qualifications: 
Bachelor’s degree in a relevant field (preferably in Logistics, International Trade, or Business Administration),
 Minimum 2 years of professional experience in a Customer Service role within the logistics/shipping industry,
 Strong ability to manage multiple tasks and priorities effectively,
 Proactive approach with strong problem-solving and communication skills,
 Fluency in written & verbal English is a must (part of the interview will take place in English),
 Able to work in the office 4 days per week (hybrid) in Istanbul.
 
What we offer: 
Working in an agile, flexible, digital, and social culture
 Flexible working hours
 Working 40 hours a week
 Hybrid working
 Birthday day off
 Fruit Day: every Wednesday
 Happy hours
 Yearly bonus
 Transportation
 Life insurance
 Meal Allowance (Cash/monthly)
 Employee Assistance Program
 
During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.
 
We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.
 
Come along on CMA CGM's adventure!

Customer Service Professional

Sales Representatives and Account Management

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