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customer service manager

TCL Electronics Türkiye

<div>
 
 
 After-Sales Manager
 
 
 
 
 
 
 We are looking for an
 
 After-Sales Manager
 
 to lead and oversee service operations for our
 
 TV, Soundbar, and related products
 
 . In this role, you will manage customer service processes, ensure smooth coordination with technicians and service centers, handle escalations, and drive customer satisfaction while maintaining high service standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead after-sales support operations, ensuring timely and effective service.
 </li>
 <li>
 Manage escalated customer inquiries, complaints, and service requests.
 </li>
 <li>
 Coordinate repairs, warranty claims, and spare parts management with service partners.
 </li>
 <li>
 Monitor KPIs, prepare service reports, and recommend process improvements.
 </li>
 <li>
 Guide and support service teams, ensuring adherence to company standards.
 </li>
 <li>
 Collaborate with sales teams, sharing insights on recurring product issues.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Degree in Electronics/Electrical Engineering or related field (preferred).
 </li>
 <li>
 5+ years&rsquo; experience in after-sales, service management, or TV repair support.
 </li>
 <li>
 Strong knowledge of MiniLED, LED, OLED &amp; Smart TV technologies.
 </li>
 <li>
 Proven leadership, communication, and problem-solving skills.
 </li>
 <li>
 Customer-focused mindset with strong organizational and reporting abilities.
 </li>
 </ul>
 
 
 
 
 📩 If you are a service-oriented leader passionate about technology and customer experience, we&rsquo;d love to hear from you!
 
</div>

Aftersales Manager

Tommy Hilfiger

<div>Design Your Future at PVH
Deputy Manager Customer Experience &amp; Sales (Zorlu)
Be part of an iconic story.
PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That&rsquo;s the Power of Us, that&rsquo;s the Power of PVH+.
The Team
The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.
The Position
Reporting to the District Manager/Store Manager, the Deputy Manager Customer Experience &amp; Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.<ul>
<li>
Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.</li>
<li>Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.</li>
<li>Train and coach the team on standards, including customer service, product placement, and efficient time management.</li>
<li>Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.</li>
<li>Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.</li>
<li>Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.</li>
<li>Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.</li>
<li>Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.</li>
<li>Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.</li>
<li>Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.</li>
<li>Provide recommendations for action based on the analysis of sales performance.</li>
</ul>
The Ideal Candidate<ul>
<li>
University Degree in Economics or related studies</li>
<li>
At least 5 years&rsquo; experience in similar role within structured environment</li>
<li>
Highly developed business acumen</li>
<li>
Ability to take a 'big picture' view of a situation</li>
<li>
Good communication and collaboration skills and abilities</li>
<li>
Highly detail oriented and organized in work</li>
<li>
High level in local language and in oral as well as written and oral English communication</li>
</ul>
Be valued. 
At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.<ul>
<li>
Balance &ndash; Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You&rsquo;ll get the freedom to choose the hybrid setup and working hours that benefit you.</li>
<li>
Health &amp; Wellbeing &ndash; wellbeing programs, premium subscription to headspace, volunteering programs.</li>
<li>
Develop &ndash; PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.</li>
<li>
Be at the forefront &ndash; stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!</li>
</ul>
Be part of it.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.</div>

Deputy Manager Customer Experience & Sales (Zorlu)

ZEISS Medical Technology

<div>
 
 Would you want to be a part of
 
 #teamZEISS
 
 ?
 
 
 
 
 
 
 ZEISS
 
 &ndash; an internationally leading technology enterprise operating in the fields of optics and optoelectronics. With its solutions, ZEISS constantly advances the world of optics and helps shape technological progress. With over 40.000 employees, ZEISS is one of the global leaders in the optical and optoelectronic industries and has been contributing to technological progress for 178 years now.
 
 
 
 
 
 As a pioneer in Medical Technology, ZEISS helps doctors all over the world to diagnose and treat diseases more effectively.
 
 
 
 
 
 ZEISS T&uuml;rkiye is currently seeking, highly motivated and experienced
 
 Service
 
 
 Account Manager
 
 to represent Z
 
 EISS Medical Technology (MED)
 
 based in
 
 Ankara or Istanbul.
 
 The ideal candidate will have a strong background in account management and customer service within the healthcare sector. This role involves managing client accounts, ensuring client satisfaction, and identifying opportunities for service improvement and growth in the healthcare industry.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 - Manage and nurture relationships with healthcare providers, hospitals, and healthcare systems, serving as the primary point of contact.
 
 
 - Develop and implement account management strategies to meet the unique needs of healthcare clients.
 
 
 - Monitor and analyze account performance metrics, ensuring compliance with healthcare regulations and standards.
 
 
 - Collaborate with internal teams, including clinical and IT departments, to ensure timely and effective service delivery.
 
 
 - Identify opportunities for upselling and cross-selling healthcare services and solutions.
 
 
 - Handle client inquiries and resolve issues promptly and effectively, with a focus on patient care and regulatory compliance.
 
 
 - Prepare and present regular account reviews and reports, highlighting key performance indicators and areas for improvement.
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 - Bachelor&rsquo;s degree in business administration, Healthcare Management, or a related field.
 
 
 - 3-5 years of experience in account management, customer service, or sales within the healthcare industry.
 
 
 - Excellent communication and interpersonal skills, with the ability to interact effectively with healthcare professionals.
 
 
 - Strong organizational and multitasking abilities, with a focus on managing multiple healthcare accounts.
 
 
 - Proficiency in healthcare IT systems (e.g., EHR, Practice Management Software) and Microsoft Office Suite.
 
 
 - Analytical and problem-solving skills, with an understanding of healthcare data and metrics.
 
 
 - Customer-oriented with a proactive attitude, committed to improving patient care and client satisfaction.
 
 
 
 
 
 
 Preferred Qualifications
 
 
 
 - Master&rsquo;s degree (MBA or MHA) or relevant certifications in healthcare management.
 
 
 - Experience working with healthcare providers, hospitals, or healthcare systems.
 
 
 - Knowledge of healthcare regulations and compliance standards
 
 
 - Strong negotiation skills, with experience in managing healthcare contracts and service agreements.
 
 
 
 
 
 Join us today. Inspire people tomorrow.
 
 
 
 
 
 
 Diversity
 
 is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.
 
</div>

Service Account Manager (Ankara / İstanbul)

Johnson & Johnson

<div>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Non-Technical Customer Service
Job Category:
People Leader
All Job Posting Locations:
Istanbul, Turkey
Job Description:
Johnson &amp; Johnson Vision is recruiting for Customer Service Team Coordinator / Leader to be located in Istanbul, Turkey.
About Vision
Fueled by innovation at the intersection of biology and technology, we&rsquo;re developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that&rsquo;s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs &ndash; from the pediatric to aging eye &ndash; in a patient&rsquo;s lifetime.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech .
Purpose:
To lead, motivate and monitor the team to ensure optimum performance. To lead the Customer Services team towards ensuring all KPI&rsquo;s for Customer Service met/exceeded. Areas include managing customer relationships, processing orders, inquiries, and complaints handling across multiple channels. To ensure that all team members are fully trained and have the adequate knowledge and skills to perform their duties and to offer customers a differentiated customer experience.
To provide front line supervisory and leadership support for the market, while being an advocate for the customer across the organisation. Liaise with Commercial Account Managers and other internal stakeholders to ensure full awareness of any customer supply chain issues. Effectively manage the customer relationship and communication channels.
You will be responsible for:
Main duties include, but not limited to:<ul><li>
Deliver on Customer Service key performance indicators and metrics with a team of Customer Service Relationships (CSR) within quality, compliance and safety requirements.</li><li>
Motivate and coach a team of CSRs to meet and exceed performance targets, goals &amp; objectives, and service level agreements.</li><li>
Ensure effective, proactive, and timely communication to all internal and external stakeholders of customer service-related issues.</li><li>
Establish professional development plans, goal setting and mid- and end-of-year performance reviews.</li><li>
Provide reporting &amp; analytics with the aim to optimize the Supply Chain relationship with customers and drive value-added services.</li><li>
Conduct training, assessments and monitoring and provide constructive feedback and coaching to CSR&rsquo;s.</li><li>
Ensure team members are up to date/trained with latest business critical information/requirements.</li><li>
Work collaboratively with the market&rsquo;s Commercial management team to ensure adequate Customer Service support.</li><li>
Manage all aspects pertaining to workforce management, including forecasting, recruitment, and attendance.</li><li>
Complaint handling: resolve escalated customer complaints related to orders, products, medical issues, policies and other business activities.</li><li>
Maintain comprehensive product, system, and commercial knowledge and soft skills within the team of CSRs, so they can engage the customer and manage the customer relationship.</li><li>
Communicate, demonstrate and inspire in others Johnson &amp; Johnson Credo values.</li><li>
Act as back-up support to other team leaders within the region and the Customer Services Managers.</li></ul>
Qualifications / Requirements:<ul><li>
Experience within a Customer Service environment, ideally within a regulated industry.</li><li>
Fluency in both Turkish and English, written and verbal.</li><li>
Proven ability to manage, motivate and effectively communicate to team members in a matrix environment.</li><li>
High degree of customer focus</li><li>
Proactive and creative approach to problem-solving and complaint handling/escalation</li><li>
Tearn player</li><li>
Sound administrative skills.</li><li>
Excellent communication skills</li><li>
Able to work well under pressure.</li><li>
Exceptional time management and organizational skills</li><li>
Self-motivated, accustomed to a high degree of responsibility.</li><li>
Business proficiency in the Microsoft Office suite of software</li></ul>
Good To Have:<ul><li>
Proficiency in SAP; automated order entry (EDI/FTP)</li><li>
Contact centre leadership experience.</li><li>
Background in project management</li></ul>
#LI-Hybrid</div>

Customer Service Team Coordinator / Leader

NielsenIQ

<div>Job Description 
As the Customer Support Leader for Turkey, you will play a pivotal role by managing a 
dedicated team of Customer Support associates. Your key responsibilities will include 
ensuring that we deliver consistent, high-quality service and adhere to governance 
standards while enhancing our clients' understanding and confidence in NIQ data. 
Success in this position requires a solid grasp of each client's unique business needs and 
deep expertise in NIQ solutions. 
More than just a strategic thinker, you will serve as an inspiring leader, guiding a 
passionate team toward operational excellence. Your efforts will drive growth and ensure 
exceptional customer satisfaction, making a meaningful impact on our clients and their 
success. Join us in this exciting opportunity to lead and innovate in customer support! 

Responsibilities: 
<ul><li>
Lead the team with a laser focus on delivering an unmatched service experience, ensuring every touchpoint is characterized by speed, accuracy, and solution-oriented approaches.</li><li>
Collaborate with various internal teams, including in-market Consulting, Analytics&amp; Insights, Sales, Operations and Data Science, Global customer Service Centre toensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.</li><li>
Monitor and analyze key performance metrics, identifying trends and opportunities for improvement, and taking corrective action as needed to ensure the consistent achievement of service goals.</li><li>
Build and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine commitment to their satisfaction.</li><li>
Engage and manage escalations, present to clients and execute issue resolution cross NIQ network</li><li>
Create an environment to encourage and drive solution mindset and to leverage best practices.</li><li>
Enhance servicing efficiencies and improve the NPS and tNPS satisfaction scores. Identify emerging issues and quality trends, flag out areas of improvement regularly, and suggest product development needs of clients for building product roadmap where required.</li><li>
Stay up to date on product updates (Discover new release, Omni, etc.), and company news to provide knowledgeable support and guidance to customers.</li><li>
Foster a customer-centric culture within the team, promoting empathy, active listening, and a genuine commitment to customer satisfaction.</li></ul><div>
Qualifications: 
<ul><li>10 years of experience in market research - preferably at NIQ and having good</li></ul>
exposure to Retail Measurement processes. 
<ul><li>A broad understanding of client sales and marketing issues</li></ul>
Management and Process Skills 
<ul><li>5+ years of people management experience with strong team engagement results</li><li>Proven track record in driving change, process improvements, and automation</li><li>Experience in finance, including productivity and P&amp;L management</li><li>Strong project management skills with a problem-solving mindset</li><li>Tech-savvy and enthusiastic about operational efficiency</li><li>Excellent communication and stakeholder management</li><li>Analytical thinker with a client-centric approach</li><li>High integrity, adaptable, and proactive</li><li>Fluent in Turkish and business English (written and spoken)</li></ul></div> 
Additional Information<div></div> 
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div>

Customer Support leader - Market Research

BSH Ev Aletleri Türkiye

<div>
 
 Tomorrow is our home.
 
 
 
 
 
 Find out how easily you can achieve this at BSH Home Appliances Group: As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch, Siemens, Gaggenau, and Neff as well as our local brands, our focus truly is on innovation. And that doesn&rsquo;t just apply to our products and services but also drives the way in which we cooperate, exchange ideas, and organize our teams. Everyone is invited to make their individual contribution to our overall success. Join us now and give your career a home.
 
 
 
 
 
 
 Your Responsibilities
 
 
 
 /Lead the end-to-end customer experience strategy, ensuring satisfaction and loyalty across all touchpoints.
 
 
 /Continuously improve contact center processes, enhancing operational efficiency and service excellence.
 
 
 /Act as a trusted leader during critical moments, protecting and strengthening brand reputation.
 
 
 /Ensure compliance with consumer law and related regulations, building preventive risk management systems.
 
 
 /Inspire, develop, and lead high-performing teams with a customer-centric and results-driven culture.
 
 
 
 
 
 
 Your Profile
 
 
 
 /University degree in a relevant field, with at least 7 years of experience in customer relations/contact center management in the home appliances sector.
 
 
 /Proven track record in customer experience, service operations, and people leadership.
 
 
 /Strong knowledge of consumer law and ability to integrate compliance into operations.
 
 
 /Strategic thinker with excellent problem-solving and decision-making skills.
 
 
 /Advanced English proficiency, with outstanding communication and representation skills.
 
 
 
 
 
 
 Your Benefits
 
 
 
 / Flexible working hours schemes and diverse career opportunities
 
 
 / Individual development programs and international perspectives
 
 
 / Modern healthcare services
 
</div>

Customer Relationship Department Manager

<div>
 
 Tomorrow is our home.
 
 
 
 
 
 Find out how easily you can achieve this at BSH Home Appliances Group: As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch, Siemens, Gaggenau, and Neff as well as our local brands, our focus truly is on innovation. And that doesn&rsquo;t just apply to our products and services but also drives the way in which we cooperate, exchange ideas, and organize our teams. Everyone is invited to make their individual contribution to our overall success. Join us now and give your career a home.
 
 
 
 
 
 
 Your Responsibilities
 
 
 
 You think it is time for something different? Then you are at the right place! You will work in an exciting, international environment and contribute personally to the company&rsquo;s success. Expect exciting projects and versatile tasks, such as;
 
 
 
 
 
 /Setting Customer Service Marketing strategy and preparing roadmap
 
 
 /Setting market strategies for product portfolio, incl. product segmentation, configuration, competitor knowledge, marketing requirements, product presentation, pricing, and sales strategies
 
 
 /Maximizing revenue, profit and customer satisfaction by managing product portfolio and optimizing sales channel
 
 
 /Developing of B2C, B2E marketing concepts and campaigns
 
 
 /Managing online and offline marketing activies
 
 
 
 
 
 
 Your Profile
 
 
 
 / Bachelors Degree in relevant engineering or social science ,
 
 
 / Leadership experience preferably in product management, sales and marketing,
 
 
 / Proven track record of customer service sales strategy and product portfolios for services,
 
 
 / Strong leadership, organizational and communication skills,
 
 
 / Business level English, advanced level MS Office applications.
 
 
 
 
 
 
 Your Benefits
 
 
 
 / Flexible working hours schemes and diverse career opportunities
 
 
 / Individual development programs and international perspectives
 
 
 / Modern healthcare services
 
 
 
</div>

Head of Service Marketing

Explore 688+ Customer service manager in Istanbul this September. Find roles across top companies and apply now to boost your career.