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LaLaMove

<div><div><div>At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world&rsquo;s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there!</div><div></div><div> 
To provide exceptional frontline people leadership and operational management for the Level 1 and Level 2 Contact Centre for Lalamove in Turkey.</div><div></div><div> 
Office location: 4. Levent, Turkey</div></div>
<div><div><h3 class="jobSectionHeader">What we seek:</h3><ul><li><ul><li>
Manages frontline operation teams to ensure operational excellence and excellent customer service.</li><li>
Produce accurate reports, identify root cause, and come up with relevant action plans to address the gaps in relation to team, department KPIs and service quality standards.</li><li>
Develop a productive and achievement oriented working environment for employees resulting in high engagement scores.</li><li>
Provide effective coaching and performance management to the Customer Service Team Leaders as required to enable the best chance of employee success and customer satisfaction.</li><li>
Coordinate with relevant personnel and stakeholders, including Managing Directors, CX Functional team and other departments, in solving problems that would address staffing requirements, work assignments and the like in ensuring that L1 and L2 operations are functioning at its optimum.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">Additional Responsibilities:</h3><ul><li><ul><li>
Complete ad-hoc assignments from CX Functional team.
</li><li>Contribute to the Lalamove growth in Turkey</li><li>
Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">What you'll need:</h3><ul><li><ul><li>
Degree holder with a proven track record of stakeholder management</li><li>
Proficiency of computer skill in Microsoft Office (Word, Excel, PowerPoint, etc.) and Google Suite</li><li>
Ability to communicate effectively with people at different levels</li><li>
Ability to develop, implement and review policies and procedures</li><li>
At least 4 years work experience in customer service field, with a minimum of 1 year in team management capacity</li><li>
A sound knowledge and understanding of contact centre management principles</li><li>
Excellent command of written and communication skills in English and Native written and communication skills in Turkish</li><li>
Experience in a logistics or start up environment would be an advantage</li><li>
Experience in multi-location, multi-culture environment is a plus</li></ul></li></ul></div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Customer Services Assistant Manager

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

GoStudent

<div>The Role at a Snapshot

Are you ready to be the driving force behind exceptional customer experiences? Join our dynamic team in Turkey and play a pivotal role in shaping the future of education! As a Global Customer Care Manager at GoStudent, you'll lead the charge in ensuring every student receives the support they need to excel. Work alongside a passionate team dedicated to revolutionizing learning and making a tangible impact on students' lives. Are you ready to empower success and be part of something extraordinary?

Location 
Istanbul (hybrid)

Your Role in Our Mission:
<ul>
<li>Customer Support: Offer top-tier assistance via live chat, emails, and invoice management. You'll communicate primarily in English, but also use our translation tools to help clients in markets like DACH, Spain, Italy, France, Poland, and the Netherlands.</li>
<li>Team Collaboration: Work closely with our Global Customer Care Managers to deliver customer-friendly solutions tailored to the needs of each market.</li>
<li>Problem-Solving: Tackle high-priority tasks, including managing teacher searches, session bookings, and other key organizational requests across all our supported regions.</li>
<li>Liaison: Act as the bridge between our Customer Care team and our network of tutors to ensure smooth coordination and top-notch service.</li>
</ul>
What will you bring:
<ul>
<li>Customer Service Experience: 2-5 years in the Customer Care field or inbound call center customer service department. Experience in translation or education is a plus.</li>
<li>Fluency in English (C1/C2) &ndash; You can communicate naturally and effectively with English-speaking customers. Additional languages (Italian, German, French, Spanish, Polish, Dutch or Greek at B2 level or higher) are a major plus.</li>
<li>Tech Savvy &ndash; Comfortable using CRM systems and translation tools. You adapt quickly to new technologies and software.</li>
<li>Strong Communication &amp; Customer Focus &ndash; You understand customer needs quickly, communicate clearly, and approach every situation with empathy and professionalism.</li>
<li>Organization &amp; Initiative &ndash; You work in a structured way, take ownership of tasks, contribute proactively, and remain calm even under pressure.</li></ul> 


Our way to develop your full potential:

<ul><li>Flexible &amp; focused working: Benefit from our hybrid working model with 2-3 flexible days per week and a Meeting Free Friday for undisturbed productivity.</li>
<li>We grow together: Continue your career with clear development paths and our Spark! Growth &amp; Development program. Get access to 1000s of courses on LinkedIn Learning, our Spark! Mentorship program and monthly learning sessions. Take advantage of 30 free learning sessions to experience GoStudent for yourself</li>
<li>Work Smart, Play Hard: Our regular team and office events ensure a good atmosphere. We believe in team spirit, celebrating together and having lots of fun.</li>
<li>Strength through community: Get involved in one of our GoStudent Employee Resource Groups (ERGs) and stand up for issues that are close to your heart.</li></ul> 


Openness Statement

We value your unique skills and passion. We don't hire based on age, gender, nationality or political opinion - we value your talent and motivation. Even if you're a unicorn - just like GoStudent: do you believe in having a positive impact? Then apply, even if you don't meet all the requirements. Diversity makes us more creative, more innovative and stronger.Want to find out more? Then visit our career page &quot;who we are&quot;! 


If you are ready to rethink education with us, develop yourself in an ambitious team and have a real impact - then apply now! 
Please upload your CV in PDF format, preferably in English as DOC format may not be supported. 
Disclose Privacy &amp; Compliance Information</div>

Global Customer Care Manager (Istanbul) - English speaking

Unilever

<div>
 Unilever is currently hiring for Customer Experience Executive
 
 
 Function: Supply Chain
 
 
 Reports to: Customer Service Manager
 
 
 Scope: Local
 
 
 Location: &Uuml;mraniye Head Office- &Idot;stanbul
 
 
 Terms &amp; Conditions: Full Time
 
 
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 Job Purpose
 
 
 
 Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. CSE acts as primary contact within SC for customer communications, decision making processes and cross functional alignment involving customer related issues. Besides, CSE is responsible for team guidance in E2E order management processes. The role will work in close communication with Customer Development, Demand Planning and Logistics teams to generate future fit SC strategy that will endorse and sustain customer experience.
 
 
 
 What Will Your Main Responsibilities Be
 
 
 
 <ul>
 <li>
 Building long term customer experience strategy supported by short-midterm agenda to improve customer relations.
 </li>
 <li>
 Balance SC priorities with customer expectations and needs, enhancing SC responsiveness.
 </li>
 <li>
 Utilizing SC expertise to balance all aspects of the business for sustainable customer service performance.
 </li>
 <li>
 Utilizing SC expertise to balance all aspects of the business for sustainable customer service performance.
 </li>
 <li>
 Collaborating with customers to gather insights on potential improvement areas for service performance.
 </li>
 <li>
 Guiding the team on operational issues to enable a better customer experience in E2E order to delivery process.
 </li>
 <li>
 Implementing periodic root cause analysis in service KPIs and define improvement areas, triggering action planning with both internal and external stakeholders.
 </li>
 <li>
 Designing automation projects to reduce any potential NVAA, endorsing real time data visibility and digitalization within the team.
 </li>
 <li>
 Improving product availability by meeting customer demands around Turkey.
 </li>
 <li>
 Designing user-friendly interfaces with internal and external stakeholders to increase the service level.
 </li>
 <li>
 Guiding CFS team on solution generation for daily operational issues.
 </li>
 <li>
 Data visibility projects both internally and externally (customer connectivity).
 
 
 </li>
 </ul>
 
 Experiences &amp; Qualifications
 
 
 
 <ul>
 <li>
 BSc. in Engineering
 </li>
 <li>
 Excellence in both Turkish and English communication
 </li>
 <li>
 Expertise in communication skills as well as influencing &amp; persuading
 </li>
 <li>
 Leadership skills
 </li>
 <li>
 Analytical thinking and data analysis competencies
 </li>
 <li>
 Working Knowledge of SAP
 </li>
 <li>
 Being a solution oriented team player, dynamic and able to adapt to a fast-paced environment
 </li>
 <li>
 Excellent presentation preparation skills
 </li>
 <li>
 Ability to work both independently and as part of a cross-functional team
 </li>
 <li>
 Min 2 years of SC experience
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Problem solving
 </li>
 <li>
 Effective Communication
 </li>
 <li>
 Customer Experience
 </li>
 <li>
 Digital Awareness
 </li>
 <li>
 Change Management
 </li>
 <li>
 Stakeholder Management
 </li>
 <li>
 Collaboration
 </li>
 <li>
 Data Analytic
 </li>
 <li>
 Risk Management
 
 
 </li>
 </ul>
 
 Leadership
 
 
 
 <ul>
 <li>
 You are energized by delivering fantastic results. You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
 </li>
 <li>
 As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
 </li>
 <li>
 Critical SOL (Standards of Leadership) Behaviors
 </li>
 <li>
 PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.
 </li>
 <li>
 PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
 </li>
 <li>
 CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
 </li>
 <li>
 PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
 </li>
 <li>
 AGILITY: Explores the world around them, continually learning and developing their skills.
 
 
 </li>
 </ul>
 Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

Customer Experience Executive

<div><div>Unilever is currently hiring for Customer Experience Executive 
 
Function: Supply Chain 
Reports to: Customer Service Manager 
Scope: Local 
Location: &Uuml;mraniye Head Office- &#304;stanbul 
Terms &amp; Conditions: Full Time 
 
ABOUT UNILEVER 
 
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future. 
 
JOB PURPOSE 
Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. CSE acts as primary contact within SC for customer communications, decision making processes and cross functional alignment involving customer related issues. Besides, CSE is responsible for team guidance in E2E order management processes. The role will work in close communication with Customer Development, Demand Planning and Logistics teams to generate future fit SC strategy that will endorse and sustain customer experience. 
 
WHAT WILL YOUR MAIN RESPONSIBILITIES BE 
<ul><li>Building long term customer experience strategy supported by short-midterm agenda to improve customer relations.</li><li>Balance SC priorities with customer expectations and needs, enhancing SC responsiveness.</li><li>Utilizing SC expertise to balance all aspects of the business for sustainable customer service performance.</li><li>Utilizing SC expertise to balance all aspects of the business for sustainable customer service performance.</li><li>Collaborating with customers to gather insights on potential improvement areas for service performance.</li><li>Guiding the team on operational issues to enable a better customer experience in E2E order to delivery process.</li><li>Implementing periodic root cause analysis in service KPIs and define improvement areas, triggering action planning with both internal and external stakeholders.</li><li>Designing automation projects to reduce any potential NVAA, endorsing real time data visibility and digitalization within the team.</li><li>Improving product availability by meeting customer demands around Turkey.</li><li>Designing user-friendly interfaces with internal and external stakeholders to increase the service level.</li><li>Guiding CFS team on solution generation for daily operational issues.</li><li>Data visibility projects both internally and externally (customer connectivity).</li></ul> 

Experiences &amp; Qualifications 
<ul><li>BSc. in Engineering</li><li>Excellence in both Turkish and English communication</li><li>Expertise in communication skills as well as influencing &amp; persuading</li><li>Leadership skills</li><li>Analytical thinking and data analysis competencies</li><li>Working Knowledge of SAP</li><li>Being a solution oriented team player, dynamic and able to adapt to a fast-paced environment</li><li>Excellent presentation preparation skills</li><li>Ability to work both independently and as part of a cross-functional team</li><li>Min 2 years of SC experience</li></ul> 

Skills 
<ul><li>Problem solving</li><li>Effective Communication</li><li>Customer Experience</li><li>Digital Awareness</li><li>Change Management</li><li>Stakeholder Management</li><li>Collaboration</li><li>Data Analytic</li><li>Risk Management</li></ul> 

Leadership 
<ul><li>You are energized by delivering fantastic results. You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.</li><li>As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.</li></ul> 
<ul><li>Critical SOL (Standards of Leadership) Behaviors</li></ul>
o PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions. 
o PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience. 
o CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers. 
o PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever. 
o AGILITY: Explores the world around them, continually learning and developing their skills. 
 
Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.</div> 
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

BSH Ev Aletleri Türkiye

<div>
 
 
 Your Responsibilities
 
 
 
 You think it is time for something different? Then you are at the right place! You will be working in an exciting, international environment and contributing personally to the company&rsquo;s success. Expect exciting projects and versatile tasks, such as
 
 
 /Creating the orders coming from customers, following up the backorders of customers and informing the Planning &amp; Purchasing Department.
 
 
 /Providing exceptional service for customers concerning spare part orders and deliveries by responding efficiently, accurately, and courteously on necessary customer transactions through inbound calls, and email correspondence.
 
 
 /Handling customer claims processing
 
 
 /Communicating regularly with internal customers, having periodic meetings with relevant departments and gathering feedbacks about current applications and determining necessary improvements to make
 
 
 /Initiating and implementing new strategies to improve customer service and responsiveness, determining current operations, and generating strategies to further improve the portfolio
 
 
 /Seeking opportunities to increase value by process improvements &amp; optimization proactively, Supporting the development of reports and presentations for meetings , KPI tracking
 
 
 
 
 
 Your Profile
 
 
 
 /University degree preferably in business administration or Industrial engineering
 
 
 /Fluent English is a must both verbal and written
 
 
 /Ability to use problem solving technics, being able to work collaboratively with other departments
 
 
 /Excellent command of MS Office Programs and SAP knowledge
 
 
 /Preferably experienced in customer and order process
 
 
 /Effective time management and planning, rational decision-making, negotiating and influencing skills, analytical work style
 
 
 
 
 
 
 Your Benefits
 
 
 
 / Flexible working hours schemes and diverse career opportunities
 
 
 / Individual development programs and international perspectives
 
 
 / Modern healthcare service
 
</div>

Order and Complaint Management Specialist

Explore 854+ Customer service manager in Istanbul this November. Find roles across top companies and apply now to boost your career.

854 customer service manager jobs IN Istanbul

Customer Services Assistant Manager

Customer Experience (CRM) Manager

Global Customer Care Manager (Istanbul) - English speaking

Customer Experience Executive

Customer Experience Executive

Customer Experience Executive

Order and Complaint Management Specialist