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customer care specialist, operations Jobs in Istanbul

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customer service specialist Jobs in Istanbul

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customer service manager

MAD Parfumeur

<div>
 <p>
  <strong>
   About Us
  </strong>
 </p>
 <p>
  Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
  <strong>
   Customer Experience (CRM) Manager
  </strong>
  to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Customer Service &amp; Notification Management (CMS)
  </strong>
 </p>
 <p>
  &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 </p>
 <p>
  &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 </p>
 <p>
  &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 </p>
 <p>
  &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 </p>
 <p>
  &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Loyalty &amp; Communication Programs (CRM)
  </strong>
 </p>
 <p>
  &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 </p>
 <p>
  &bull; Create dynamic customer segmentation models and track behavioural insights
 </p>
 <p>
  &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 </p>
 <p>
  &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 </p>
 <p>
  &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Data Analytics &amp; Insights (CDP / Analytics)
  </strong>
 </p>
 <p>
  &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 </p>
 <p>
  &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 </p>
 <p>
  &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 </p>
 <p>
  &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 </p>
 <p>
  &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 </p>
 <p>
  &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 </p>
 <p>
  &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 </p>
 <p>
  &bull; Strong command of data analysis, segmentation, and reporting
 </p>
 <p>
  &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 </p>
 <p>
  &bull; Experience in e-commerce or retail operations preferred
 </p>
 <p>
  &bull; Strategic mindset with strong planning, communication, and leadership skills
 </p>
 <p>
  &bull; Fluent in English
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <p>
  At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 </p>
</div>


Customer Experience (CRM) Manager

Nobel Biocare

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 This role involves providing operational and administrative support to Sales Representatives in line with budget and sales targets, managing customer relationships, and enhancing the effectiveness of sales processes.
 <strong>
  Customer Services Manager
 </strong>
 aims to include tracking invoices and managing payment processes, monitoring inventory levels to ensure product availability, and coordinating logistics operations such as order processing, and delivery.
 <br/>
 <br/>
 <ul>
  <li>
   Manage the day to day operational relationship with our customers and coordinate the receipt of products from stock/warehouse
  </li>
  <li>
   Monitor the timely communication of product requests and follow up product delivery status
  </li>
  <li>
   Being fully responsible of order to invoice process and customer collaboration agenda
  </li>
  <li>
   Manage and monitor customer accounts to ensure timely payments
  </li>
  <li>
   Collaborate with sales and finance teams on customer account matters
  </li>
  <li>
   Generate regular reports on accounts receivable status and aging
  </li>
  <li>
   Manage product exchange and return processes efficiently and effectively
  </li>
  <li>
   Collect and analyze customer feedback. Ensure customer retention and satisfaction by delivering an outstanding support experience
  </li>
  <li>
   Take full responsibility for your area and ensure all Customer Service, operational, efficiency &amp; financial KPIs are monitored effectively and targets achieved.
  </li>
  <li>
   Take ownership and participate in projects, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized inventory levels.
  </li>
  <li>
   Monitor and evaluate the performance of team members
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree (preferably in Business Administration, Economics, Engineering, or related fields)
  </li>
  <li>
   Strong track record and minimum 10 years in a business-to-customers selling environment, preferably in the dental industry
  </li>
  <li>
   Familiarity with regulatory requirements in the healthcare industry
  </li>
  <li>
   Excellent verbal and written English communication skills
  </li>
  <li>
   Strong leadership and team management skills
  </li>
  <li>
   Excellent communication and customer relationship skills
  </li>
  <li>
   Analytical thinking ability and result-oriented approach
  </li>
  <li>
   Knowledge of logistics and Warehouse management
  </li>
  <li>
   Ability to manage product exchange and return processes efficiently
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operating Company
  <br/>
  <br/>
 </strong>
 Nobel Biocare
 <br/>
 <br/>
 Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
</div>


Customer Services Manager

Eaton

<div><div>Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we&rsquo;re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.</div><div>
</div><div>
Our EMEA Business Service Center (BSC) in Budapest is Eaton&rsquo;s largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.</div><div><div><div><h2 class="jobSectionHeader"><b>
What you&rsquo;ll do:</b></h2>
</div><div><p>
We seek a<b> Customer Support Manager </b>(&quot;cluster&quot; of Sales Zones) to coordinate the order to invoice and claim management services for a group of country sales organizations combined into a &quot;cluster&quot; of Sales Zones. It includes: providing to external customers interactions with Eaton in a &quot;easy way of doing business&quot; via calls, digital channels /or systems integration (EDI, Order Center, Configurations and Quotes), alining work and SLAs with respective Country Sales Organizations (CSOs) and Zones to accomplish partnership programs expectations in flow and project businesses; managing different teams of Customer Support Representatives (CSR) within the scope of the &quot;cluster&quot; supporting different customer types of flow, project businesses and strategic accounts across multiple product lines to meet objectives of Eaton EMEA Electrical Sales. The <b>Customer Support Manager</b> ensures deployment of EMEA starndard processes and practices, further develops the service levels to our customers in line with the company goals and aligns synergies with Master Data Management and Programs, Supply Chain, Import/Export, Vistex/Pricing, Office of Automation and CI &amp; Quality functions.</p><ul><li>Full coordination of customer support services from order to delivery and billing, including a specific type of customer either flow /or project businesses, which can include multiple product lines and respective sequencing of orders to fulfill external customer project</li><li>Manages a variety of pre-sales or post-sales services coordinating a medium-size team of Customer Support Representatives within busines scope (flow or project business)</li><li>Responsible for leading the development of the Customer Support Representatives and Customer Support Supervisors in different roles (observe, guide and support performance, enable the develop of the team members by coaching and training activities, conduct the performance evaluation, regular discussions at minimum quarterly)</li><li>Manages development and monitoring of KPI&rsquo;s (SLAs, FPY, Backlogs, NPS, etc.) related the business performance metrics, areas for improvement and allocation of resources</li><li>Drives the deployment of standard processes and procedures to ensure consistent sales support, EQMS compliance and customer satisfaction</li><li>Responsible for continuous improvement of data &amp; processes by applying Problem Solving for detail understanding of the root-causes of quality defects</li><li>Manages all external customer backlog changes and business dynamics such as preparation to support price increases, sales volumes up &amp; downs, specific product situations (quality issues, logistic changes, etc.)</li><li>Applies CIF tools to coordinate his/her CSR team(s) and supports other CI and Training activities to ensure business continuity and manning strategy</li><li>Coordinates a close cooperation with other departments connected to pre-sales and post-sales steps such as import/export, supply chain and master data management, eventually multiple product lines; ongoing communication about weekly performance to respective CSOs and Sales Account Mgrs. in scope</li><li>Collaborates with Customer Experience Leadership towards future strategy and synergies across other &quot;&quot;clusters&quot;&quot; of Sales Zones Customer Support, Master Data Management and Programs, Supply Chain, Import/Export, Vistex/Pricing, Office of Automation and CI &amp; Quality functions, and also with Technical Support, Quotations ans Services when appropriate</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications:</b></h2>
</div><div><ul><li>Bachelor&rsquo;s degree (BS/BA) from an accredited institution or equivalent professional degree</li><li>
5+ years of experience in managing customer support teams</li><li>
Experience in managing hybrid teams (onsite and remote) is a big plus
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Skills:</b></h2>
</div><div><ul><li>Strong English communication skills</li><li>
Any additional European language is a big plus: critical for alignment with Sales Zones in the EMEA region</li><li>
Good practical knowledge on ERP - SAP/Oracle; e-Commerce; CIF (Continuous Improvement Framework); Case Mgmt.; new tools in future also includes CPQ; Salesforce; EQMS compliance</li><li>
Understanding of Health &amp; Safety rules</li><li>
Outstanding negotiation and interpersonal skills</li><li>
Ability to build and maintain positive customer relationships</li><li>
Drive for results</li><li>
Demonstrated ability to take ownership of an assignment and customer satisfaction</li><li>
Strong people management skills</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What We Offer:</b></h2>
</div><div><ul><li>Wide Range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, - Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)</li><li>
Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing</li><li>
Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance</li><li>
Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching</li><li>
Dog-Friendly: Bring your furry friend to work in our dog-friendly office</li><li>
Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience</li><li>
Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed</li><li>
Social Responsibility: Join a socially responsible organization committed to making a positive impact</li><li>
Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions</li></ul></div></div></div><p>
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</p></div>

Customer Support Manager (Emerging Zone)

<div><div>At Dow, we believe in putting people first and we&rsquo;re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.</div><div></div><div><br>
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We&rsquo;re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you&rsquo;re looking for a challenge and meaningful role, you&rsquo;re in the right place.<br>
<br>
Dow (NYSE: DOW) is one of the world&rsquo;s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting <div>www.dow.com</div>.</div><div></div><div>
About you and this role</div><div></div><div>
Dow is seeking a Customer Manager to oversee and grow a portfolio of medium to large accounts of moderate complexity&mdash;starting with maintenance and progressing toward growth in alignment with the sales and marketing strategy.</div><div><br>
This role covers the Middle East, Africa, and Turkey (MEAT) region and focuses on water-based emulsion polymers and additives used in textiles, non-wovens, and adhesives applications. You will be responsible for managing customer relationships end-to-end, developing and executing account and territory plans, and coordinating cross-functional resources to deliver volume, value, and an exceptional customer experience.</div><div><br>
Additionally, you will serve as a member of the Acrylics EMEA MMT, representing MEAT-related projects and priorities within the regional strategy.</div><div><br>
Location: Istanbul, T&uuml;rkiye</div><div></div><div>
Responsibilities</div><div></div><ul><li><div>
Manage an account portfolio; build, execute and continuously refine account plans and the regional territory plan.</div></li><li><div>
Lead and coordinate customer relationships, uncovering needs and shaping differentiated value propositions; identify and pursue cross&#8209;business growth opportunities.</div></li><li><div>
Develop and execute the sales/marketing plan to deliver volume and value targets.</div></li><li><div>
Collect and leverage market intelligence (customers, channels, competitors, applications) to shape pricing, portfolio, and growth bets.</div></li><li><div>
Lead negotiations (price, terms, contracts) and implement price changes in line with business guidance.</div></li><li><div>
Collaborate cross&#8209;functionally (Customer Service, Supply Chain, TS&amp;D, Marketing, Finance/Credit, Legal) to improve CX and resolve issues quickly.</div></li><li><div>
Use core commercial tools at expert level: CRM, SmartPrice, DSR, and CMT for pipeline, pricing and performance management.</div></li><li><div>
Deliver growth, including cross&#8209;business opportunities and new applications.</div></li><li><div>
Represent MEAT in the Acrylics EMEA MMT, ensuring regional priorities and projects are visible and sequenced appropriately.</div></li></ul><div></div><div>
Qualifications</div><div></div><ul><li><div>
Bachelor&rsquo;s degree required; Chemical discipline a plus.</div></li><li><div>
5+ years of relevant B2B sales/account management experience (chemicals, materials or adjacent industrial sectors preferred).</div></li><li><div>
Proven success managing mid&#8209;to&#8209;large accounts and delivering growth.</div></li><li><div><div>
Fluency in Turkish, English, and Arabic is required.</div></div></li></ul><div></div><div>
Your Skills</div><div></div><ul><li><div>
High self&#8209;initiative and strong project management; able to run multiple customer initiatives in parallel.</div></li><li><div>
Customer &amp; market orientation with a strong bias toward value creation and solution selling.</div></li><li><div>
Collaborative team worker &amp; builder across functions and geographies; effective influencer with executive presence.</div></li><li><div>
Strategic thinker, problem solver, result &amp; action&#8209;oriented.</div></li><li><div>
Advanced negotiation and account planning skills.</div></li><li><div>
Commercial excellence tools: expert use of CRM, SmartPrice, DSR, and CMT.</div></li><li><div>
Technical curiosity in water&#8209;based emulsion polymers and additives for textiles, non&#8209;wovens and adhesives.</div></li></ul><div></div><div>
Additional notes</div><div></div><div>
No Relocation/Visa sponsorship is aligned with this role.</div><div></div><div>
Benefits &ndash; What Dow offers you</div><div></div><div>
We invest in you.</div><div><br>
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.</div><div>
Here are just a few highlights of what you would be offered as a Dow employee:</div><ul><li>
Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.</li><li>
Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.</li><li>
Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.<ul><li>
Employee stock purchase programs (availability varies depending on location).</li></ul></li><li>
Student Debt Retirement Savings Match Program (U.S. only).<ul><li>
Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees&rsquo; Savings Plan (401(k)), helping employees reach the Company match.</li></ul></li><li>
Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.</li><li>
Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.</li><li>
Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.</li><li>
Competitive yearly vacation allowance.</li><li>
Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).</li><li>
Paid time off to care for family members who are sick or injured.</li><li>
Paid time off to support volunteering and Employee Resource Group&rsquo;s (ERG) participation.</li><li>
Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.</li><li>
On-site fitness facilities to help stay healthy and active (availability varies depending on location).</li><li>
Employee discounts for online shopping, cinema tickets, gym memberships and more.</li><li>
Additionally, some of our locations might offer:<ul><li>
Transportation allowance (availability varies depending on location)</li><li>
Meal subsidiaries/vouchers (availability varies depending on location)</li><li>
Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)</li></ul></li></ul><div></div><div>
Join our team, we can make a difference together.</div><div></div><div>
About Dow<br>
Dow (NYSE: DOW) is one of the world&rsquo;s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting <div>www.dow.com</div>.</div><div></div><div>
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on <div>www.dow.com</div>.</div></div><div></div>

Customer Manager

QNB Türkiye

<div>
 <p>
  <strong>
   Deposit Product Assistant Manager
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We Are Looking For You
  </strong>
 </p>
 <p>
  If you possess strong communication and strategic thinking skills and are seeking a supportive work environment for individual and career growth, QNB is an excellent place to advance your career in QNB, especially if you excel in analytical thinking, crisis management, and problem-solving.
 </p>
 <p>
  <br/>
 </p>
 <p>
  QNB&rsquo;s human resources policies are aiming to create an equal, fulfilled and empowering path for individuals willing to have a satisfying career journey.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What are the opportunities
  </strong>
 </p>
 <ul>
  <li>
   Empowering working atmosphere which will appreciate your desire for development
  </li>
  <li>
   Keeping up to date in a progressive environment always looking for a new opportunity
  </li>
  <li>
   Building a career at one of the most trustable and growing sectors.
  </li>
  <li>
   Comfort of working at one of the biggest banks of the World that is supporting your happiness and growth
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   If you are ready to be a part of this atmosphere, you&rsquo;ll be responsible of;
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Responsible for end-to-end management of deposit products (time/demand deposits, bundled offerings, etc.)
  </li>
  <li>
   Participate in Retail Banking Deposit Products Agile Team
  </li>
  <li>
   Assist in developing and implementing dynamic pricing models in coordination with the pricing team
  </li>
  <li>
   Monitor product performance, customer trends, and interest margins through regular reporting
  </li>
  <li>
   Contribute to segmentation and cross-sell efforts to enhance portfolio profitability
  </li>
  <li>
   Work with digital channels to increase product penetration and mobile adoption
  </li>
  <li>
   Ensure product-related compliance and process alignment across departments
  </li>
  <li>
   Partner with analytics, IT, and operations teams to improve customer experience and backend accuracy
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We are waiting for your application if;
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in departments including economics, business or engineering,
  </li>
  <li>
   Min 3 years of banking or similar experience,
  </li>
  <li>
   Having analytical perspective,
  </li>
  <li>
   Very strong communication and coordination skills
  </li>
  <li>
   Curious and quick-learner,
  </li>
  <li>
   Good command MS Office programs and especially MS Excel, SQL knowledge is a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  If you want to take the right step for your career, we are waiting for your application!
 </p>
 <p>
 </p>
</div>


Deposit Product Management / Assistant Manager

MediaMarkt Turkey

<div>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree preferably in Engineering, Economics, or Management
  </li>
  <li>
   Good working knowledge of MS Office,
  </li>
  <li>
   Competency in data using tools such as Power BI, Tableu is a plus.
  </li>
  <li>
   Minimum 10 years experience in Customer Experience, Consumer Insights, or Market Research,
  </li>
  <li>
   Strong analytical skills and KPI tracking,
  </li>
  <li>
   Advanced level of English both verbal and written,
  </li>
  <li>
   Support open communication and feedback culture,
  </li>
  <li>
   Open to change and innovation.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Understanding, aggregating, and analyzing customer feedback from different platforms (NPS surveys, contact center, customer reviews, complaints, mystery shopper studies, ad-hoc customer research etc.),
  </li>
  <li>
   Investigating the root cause of customer pain points, bring actionable insights to improve end to end customer journey,
  </li>
  <li>
   Strictly monitoring CX KPIs and presents weekly and monthly results to management board and internal stakeholders,
  </li>
  <li>
   Guiding the cross-discipline teams regarding Customer Journey improvements and follow up the actions,
  </li>
  <li>
   Identifying and driving improvements in the customer experience strategy for all touch points (E-commerce, stores, after sales, other services etc.),
  </li>
  <li>
   Managing the journey across platforms, channels, and touch points,
  </li>
  <li>
   Preparing and providing customer experience trainings within the organization (Store openings, CEM trainings in existing stores, etc.),
  </li>
  <li>
   Providing the necessary support in the demands and needs of the CEMs in the stores regarding customer experience processes,
  </li>
  <li>
   Managing 3rd party agencies regarding all Market Research activities for MediaMarkt Turkey,
  </li>
  <li>
   Leading and coaching the CX team,
  </li>
  <li>
   Managing CX projects and be part of all customers faced projects within the organization,
  </li>
  <li>
   Collaborating with global CX team to improve reporting tools and bring local needs to their attention,
  </li>
  <li>
   Following best practices for Customer Experience in OmniChannel world and adapt relevant practices.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  In our journey which is driven with our goal of becoming the first choice as the trusted retailer for tailored solutions in a tech-driven world, we are growing rapidly with more than 102 stores today in Turkey. With the strength of MediaMarktSaturn Retail Group as the number one consumer electronics retailer in Europe, we bring technology together with our customers and make their lives easier with the services we offer. If you are a person who likes to think, speak with data and take action, it is time to join us!
 </p>
 <p>
  Sustainable growth is possible with equal opportunities and different perspectives. As MediaMarkt Turkey, we take care to avoid any discrimination such as race, religion, gender, sexual orientation, disability status. We think that all candidates who apply to us should have transparent, fair and equal rights. By trying to be a role model in our sector, we believe in the power of diversity and inclusion which help us to grow together.
 </p>
 <p>
  By applying to this job posting, you acknowledge that the individuals provided as references may be contacted for reference checks and their contact information has been shared with their knowledge and consent. You also consent to the retention of the information you provided to the Company during your job application for up to 1 year, for the purpose of assessing your suitability for similar positions that may arise in the future, after which it will be disposed of. If you are unable to fulfill the reference commitment or if you do not wish your resume to be retained, you may inform us.
 </p>
 <p>
  <strong>
   For detailed information regarding protection of your personal data you may access the following link:
  </strong>
 </p>
 <p>
  <strong>
   Ki&scedil;isel verilerinizin i&scedil;lenmesine dair ayr&inodot;nt&inodot;l&inodot; bilgi i&ccedil;in a&scedil;a&gbreve;&inodot;da link i&ccedil;erisinde yer alan ayd&inodot;nlatma bildirimimizi inceleyebilirsiniz;
  </strong>
 </p>
 <p>
  <strong>
   &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni
  </strong>
 </p>
</div>


Customer Experience Department Manager

InfoSEC

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  At InfoSEC, we are at the forefront of cybersecurity, providing innovative solutions and strategic partnerships. We ensure that our customers receive premier security solutions and bring AI-driven cybersecurity innovations to protect against sophisticated threats. Our roundtables and large-scale events serve as think tanks where cybersecurity experts collaborate and push boundaries.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Recruitment will be made for 2 different positions;
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Enterprise Sector Sales Account Manager
   </strong>
  </li>
  <li>
   <strong>
    Finance Sector Sales Account Manager
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  This is a full-time hybrid role of Sales Account Manager located in Istanbul, T&uuml;rkiye. The Sales Account Manager will be responsible for day-to-day account management tasks, including customer satisfaction, lead generation, and providing exceptional customer service. Effective communication skills are essential for building and maintaining strong relationships with clients.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Knowledge of cybersecurity and IT industry
  </li>
  <li>
   Strong customer satisfaction, account management, and customer service skills
  </li>
  <li>
   Proven experience in lead generation and sales
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Ability to work independently and as part of a team
  </li>
  <li>
   Proficiency in MS Office and CRM software
  </li>
  <li>
   Bachelor's degree in Business Administration, Sales, or related field
  </li>
 </ul>
</div>


Sales Account Manager

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