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customer service officer - cslp support Jobs in Cairo

customer service officer - cslp support

customer service officer cslp support

The HEINEKEN Company

<div>
 
 Job Purpose
 
 
 
 Acts as a liaison between the company and customers and assists with orders, complaints, and inquiries to ensure customer satisfaction.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Takes orders through online platforms, emails or directly from the account manager.
 </li>
 <li>
 Informs customers in case of any out-of-stock products.
 </li>
 <li>
 Replies to all customer inquiries on anything related to the company&rsquo;s products.
 </li>
 <li>
 Informs account managers in case of any client credit issues to be resolved.
 </li>
 <li>
 Inputs email orders on the SAP system and replies with data on the delivery date and product availability.
 </li>
 <li>
 Sends a report to account managers three times a day regarding any issues with customers that can be resolved from their side, such as credit issues.
 </li>
 <li>
 Handles orders from plants (primary distribution) as well as orders for non-alcoholic beverages (NAB) and alcoholic beverages (AB) and PepsiCo.
 </li>
 <li>
 Follows up on all orders on the Business to Business system and informs customers in case of any issues.
 </li>
 <li>
 Send some orders to primary distribution.
 </li>
 <li>
 Handles all service complaints related to sales, drivers, and technicians. Inputs data on the system and informs the relevant teams to ensure that the issue is resolved on time based on service level agreement terms.
 </li>
 <li>
 Aligns with the supply chain department in case of complaints related to product shortages.
 </li>
 <li>
 Informs distribution manager of any issues related to delivery of products, such as inaccurate quantity.
 </li>
 <li>
 Handles and informs the quality team about finished goods&rsquo; complaints from consumer or customer or warehouses. Awaits feedback and reports any quality issues to the management.
 </li>
 <li>
 Handles complaints related to material-handling equipment. Registers complaints and informs the relevant parties.
 </li>
 <li>
 Ensures installation and de-installation of assets (fridge or draught) based on customer requests.
 </li>
 <li>
 Handles any visibility issues in collaboration with the marketing team.
 </li>
 <li>
 Conducts a &ldquo;voice of customer&rdquo; survey by calling customers and asking about their satisfaction and recommendations. Suggests action plans based on the survey results.
 </li>
 <li>
 Performs a maintenance survey by asking clients about the performance of the maintenance team.
 </li>
 <li>
 Updates and sends case fail rate (CFR) report to the supply chain team.
 </li>
 <li>
 Updates the performance dashboard with information on all the received calls, abandoned calls (reasons: agent, queue, other), and sales orders.
 </li>
 <li>
 Updates the PepsiCo dashboard with data on the number of orders for PepsiCo, volume in hectoliter, etc.
 </li>
 <li>
 Updates the complaints dashboard including: complaint sources, analysis versus the previous year, complaint per product, complaint per factory, etc.
 </li>
 <li>
 Updates the customer request order report and sends it to the sales team on a daily basis.
 </li>
 <li>
 Develops monthly maintenance and installation survey reports.
 
 
 </li>
 </ul>
 Disclaimer: Other duties assigned as needed.
 
 
 
 Education &amp; Experiences
 
 
 
 
 Educational Background
 
 
 
 Bachelor degree in Business Administration is preferable
 
 
 
 Years Of Experience
 
 
 
 0 -2 years of experience in in managing Call Center\Customer Service function.
 
 
 
 Qualifications &amp; Other Requirements
 
 
 
 Excellent command of English Language
 
 
 Skills in Microsoft (Excel &amp; PowerPoint), Power Bi is a plus
 
 
 Profound knowledge of ERP\Quality systems, preferably SAP
 
 
 Profound Knowledge of CRM systems, preferably Salesforce
 
 
 
 Personal Skills
 
 
 
 <ul>
 <li>
 Proactive
 </li>
 <li>
 Self-motivated
 </li>
 <li>
 Customer and Detailed oriented
 </li>
 <li>
 Interpersonal\communication skills
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Problem solving and Decision maker; able to respond swiftly to arising issues take quick decisions.
 </li>
 <li>
 Able to manage stress and motivates
 </li>
 </ul>
 
 #addjob
 
 
 
</div>

Customer Service Officer - CSLP Support

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 HR Operations Support Officer
 
 
 
 
 
 Reports To:
 
 HR Operations Manager
 
 
 
 
 
 Dotted Line:
 
 HR Business Partner - Egypt
 
 
 
 Function:
 
 Human Resources Operations
 
 
 
 Location:
 
 Egypt
 
 
 
 Grade:
 
 TBD
 
 
 
 
 
 
 Purpose of the Job
 
 
 
 The HR Operations Support Officer is responsible for executing day-to-day HR administrative and operational activities within Egypt, ensuring accurate data management, compliant employee lifecycle transactions, and high-quality service delivery.
 
 
 The role acts as the operational backbone of country HR - bridging the business, HRBP, Finance, Legal, IT, vendors, and central HR Operations - while proactively improving accuracy, turnaround time, and service quality through disciplined processes and effective use of HR systems and technology.
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 A. HR Administration &amp; Data Management
 
 
 
 &bull; Manage employee records, contracts, and personnel files (hard &amp; soft copies)
 
 
 &bull; Execute all employee lifecycle actions (hire, transfer, renewal, exit) in SuccessFactors, SAP, and D365
 
 
 &bull; Create employee IDs, personnel files, bank letters, and system profiles
 
 
 &bull; Maintain and update employee master data, reporting lines, grades, cost centres, and entities
 
 
 &bull; Conduct routine master data audits and correct discrepancies
 
 
 
 B. Payroll, Social Insurance &amp; Statutory Coordination
 
 
 
 &bull; Prepare and validate payroll inputs:
 
 
 &bull; Attendance, OT, delays, duties, commissions, deductions, allowances
 
 
 &bull; Collect and verify departmental payroll documentation and approvals
 
 
 &bull; Coordinate with Group Payroll, Finance, and Treasury to ensure timely salary payments
 
 
 &bull; Handle social insurance forms (S1, S2, S6), tax submissions, and monthly payments
 
 
 &bull; Track and prevent penalties through proactive follow-up
 
 
 
 C. Recruitment &amp; Onboarding Administration
 
 
 
 &bull; Coordinate recruitment administration for frontline to supervisory roles
 
 
 &bull; Prepare contracts and offers using approved templates and budgets
 
 
 &bull; Coordinate onboarding logistics:
 
 
 &bull; IT access, email, systems
 
 
 &bull; Medical &amp; life insurance
 
 
 &bull; IDs, uniforms, transport, orientation
 
 
 &bull; Track probation confirmations and contract renewals
 
 
 
 D. Contingent Workforce (CW) Administration
 
 
 
 &bull; Coordinate CW hiring, separations, attendance, OT, and payroll with vendors
 
 
 &bull; Validate CW headcount, cost allocation, and invoices
 
 
 &bull; Upload CW invoices and payment requests in D365
 
 
 &bull; Track CW numbers daily in manufacturing and logistics shifts
 
 
 
 E. Employee Services, Facilities &amp; Vendor Coordination
 
 
 
 &bull; Coordinate:
 
 
 &bull; Medical &amp; life insurance additions/removals
 
 
 &bull; Transport buses and meal services
 
 
 &bull; Telecom lines (Vodafone, landlines)
 
 
 &bull; Printing, stationery, uniforms
 
 
 &bull; Manage HR-related vendors, quotations, POs, invoices, and payments
 
 
 &bull; Support events, meetings, Ramadan iftars, and employee engagement logistics
 
 
 
 F. Compliance, Audit &amp; Risk Control
 
 
 
 &bull; Maintain compliance trackers (visas, probation, contracts, renewals, leaves)
 
 
 &bull; Support internal and external audits
 
 
 &bull; Track penalties, investigations, and corrective actions
 
 
 &bull; Flag risks and anomalies proactively to HRBP
 
 
 
 G. HR Systems, Reporting &amp; Continuous Improvement
 
 
 
 &bull; Enter and validate HR transactions within SLA timelines
 
 
 &bull; Generate HR reports (HC, CW, payroll summaries, leave balances, KPIs)
 
 
 &bull; Support AI-enabled checks, automation, and templates to reduce manual errors
 
 
 &bull; Recommend process improvements and simplifications
 
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 &bull; Master data accuracy &ge;99.5%
 
 
 &bull; Payroll input accuracy &ge;99%
 
 
 &bull; Zero payroll penalties
 
 
 &bull; HR workflow completion within SLA
 
 
 &bull; Audit findings closed on time
 
 
 &bull; Onboarding completed within 5 working days
 
 
 &bull; Employee service turnaround &le;3 working days
 
 
 
 
 
 
 Decision Rights
 
 
 
 &bull; Execute routine HR administrative actions within approved processes
 
 
 &bull; Escalate ER, legal, payroll, and policy exceptions
 
 
 &bull; Recommend operational improvements
 
 
 &bull; Maintain confidentiality and compliance at all times
 
 
 
 
 
 
 Role Positioning within Operating Model
 
 
 
 &bull; Strategic Direction: Head of HR / BU Heads
 
 
 &bull; Operational Leadership: HR Business Partner &ndash; Egypt
 
 
 &bull; Administrative Execution: HR Operations Support Officer
 
 
 &bull; Functional Support: Group HR Operations Manager
 
 
 
 
 
 
 Career Path
 
 
 
 HR Officer &rarr; HR Operations Support Officer &rarr; HRBP / Country HR Manager
 
 
 
 
 
 
 Direct Reports (if Any)
 
 
 
 None
 
</div>

HR Operations Support Officer

Keys Recruiters

<div>
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Assist in the
 
 daily follow-up of due and overdue invoices
 
 with customers via email and phone
 </li>
 <li>
 Maintain and update
 
 accounts receivable aging reports
 
 </li>
 <li>
 Support the
 
 Collections Officer
 
 in monitoring customer payment behavior
 </li>
 <li>
 Coordinate with
 
 Sales, Finance, and Legal
 
 teams regarding payment issues and disputes
 </li>
 <li>
 Prepare
 
 customer statements, reminders, and follow-up schedules
 
 </li>
 <li>
 Record collection activities, promises to pay, and customer communications in the system
 </li>
 <li>
 Assist in the
 
 reconciliation of customer accounts
 
 and invoice clarifications
 </li>
 <li>
 Flag
 
 high-risk or long-outstanding accounts
 
 for escalation
 </li>
 <li>
 Support month-end activities related to AR and collections reporting
 </li>
 <li>
 Ensure all collection activities comply with company policies and procedures
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Accounting, Finance, Business Administration
 
 , or related field
 </li>
 <li>
 
 1&ndash;3 years of experience
 
 in collections, accounts receivable, or finance support roles
 </li>
 <li>
 Basic understanding of
 
 invoicing, aging reports, and payment terms
 
 </li>
 <li>
 Good communication skills (English required; Arabic is a plus)
 </li>
 <li>
 Strong
 
 follow-up and coordination skills
 
 </li>
 <li>
 Attention to detail and accuracy
 </li>
 <li>
 Ability to work under pressure and meet deadlines
 </li>
 <li>
 Proficiency in
 
 Excel
 
 and ERP systems (SAP, Oracle, Odoo, or similar)
 </li>
 </ul>
</div>

Collection Assistant

Almosafer

<div>
 
 
 About the company:
 
 
 
 At Almosafer (part of Seera Group), we&rsquo;re not just part of the travel industry, we&rsquo;re helping shape its future.
 
 
 As Saudi Arabia&rsquo;s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.
 
 
 Rooted in our name &ldquo;Almosafer,&rdquo; meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.
 
 
 We&rsquo;re united by a bold vision:
 
 
 To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.
 
 
 Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.
 
 
 
 
 
 About the job:
 
 
 
 We are looking for a Finance Process Sr officer who is passionate about optimizing and implementing lean finance processes and driving key project initiatives that will help finance.
 
 
 This role is critical for driving continuous improvement within the Finance function by ensuring processes are efficient, scalable, and fully controlled. The Senior Officer will execute optimization initiatives, maintain a strong control environment, and establish robust operational performance monitoring.
 
 
 The role will provide an opportunity for the potential candidate to:
 
 
 
 
 
 Gain Deep System Expertise:
 
 Become an SME in the application of SAP S4 Hana and other modern tools (RPA, Tableau).
 
 
 
 Drive Tangible Value: D
 
 irectly contribute to significant cost savings and efficiency gains by optimizing processes and reducing risk, with direct visibility of impact to Finance Leadership.
 
 
 
 Develop Strategic Influence:
 
 Build strong collaboration and influencing skills by acting as a consultant to multiple Finance teams.
 
 
 
 Master Modern Finance:
 
 Advance your knowledge of best practices in control, data governance, and process standardization&mdash;skills essential for any modern CFO's organization.
 
 
 
 
 
 Responsibilities:
 
 
 
 The Senior Officer will report to Process Improvement Manager and will assist or take ownership for one or more the following key areas:
 
 
 
 <ul>
 <li>
 
 Internal Finance Process Partnership:
 
 Serve as the primary internal process consultant to Finance sub-teams, diagnosing issues, driving standardization, and aligning system utilization (e.g., SAP S4 Hana) with best practices.
 </li>
 <li>
 
 Optimize Finance Processes &amp; Data Governance:
 
 Build and maintain scalable, efficient finance processes incorporating necessary controls, operational best practices, and
 
 strong data quality standards
 
 .
 </li>
 <li>
 
 Implement and Monitor Controls:
 
 Regularly monitor the effectiveness of internal controls, identify control deficiencies, and drive remediation/improvement measures in partnership with process owners.
 </li>
 <li>
 
 Drive Process Change Management:
 
 Lead
 
 change management activities
 
 specifically related to the adoption of redesigned and standardized finance processes across the organization.
 </li>
 <li>
 
 Build Performance Management Framework:
 
 Design, implement, and maintain a performance framework to effectively measure and track finance operational efficiency and activity performance.
 </li>
 <li>
 
 Facilitate Operation Improvement Plan:
 
 Support and collaborate with the
 
 Automation &amp; Project Management
 
 team to implement operational performance improvements.
 </li>
 <li>
 
 Reporting:
 
 Generate and share progress and performance reports for operational improvements and control effectiveness with relevant stakeholders.
 </li>
 </ul>
 
 
 
 
 Profile qualifications &amp; requirements:
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 
 Qualification:
 
 Masters or Bachelor&rsquo;s degree in Finance, Accounting, Business Administration, or a related quantitative field
 </li>
 <li>
 
 Certifications:
 
 Certification in project management and professional qualification (e.g., PMP, Lean Six Sigma, CIA, CPA) are a bonus
 </li>
 </ul>
 
 
 
 
 Required Experience:
 
 
 <ul>
 <li>
 
 Total Experience:
 
 Minimum of 3-5 years of progressive experience in either of or combination of Finance, Internal Controls, Audit, Process Improvement, or Finance Transformation roles within a complex, multi-entity organization.
 </li>
 <li>
 
 Process Expertise:
 
 Hands-on experience in documenting, analyzing, and re-engineering end-to-end finance processes (e.g., Procure-to-Pay (P2P), Order-to-Cash (O2C), Record-to-Report (R2R)).
 </li>
 <li>
 
 Systems and ERP Knowledge:
 
 Mandatory strong working knowledge of a major Tier 1 ERP system (e.g., SAP S4 Hana, Oracle Fusion). Direct SAP S4 Hana experience is highly preferred.
 </li>
 <li>
 
 Stakeholder Management:
 
 Preferred experience in serving as an internal consultant or process partner to diverse finance sub-teams (GL, AR, AP, FP&amp;A) or engaging senior stakeholders to drive consensus and change.
 </li>
 <li>
 
 Automation Exposure:
 
 Familiarity with automation technologies (e.g., RPA like Automation Anywhere, Gen AI, Agentic AI) and their application in finance processes. Experience in identifying and prioritizing automation candidates is essential
 
 .
 
 </li>
 <li>
 
 Data &amp; Reporting:
 
 Experience working with business intelligence tools (Tableau, Power BI, etc.) and a strong understanding of financial data flows and data governance principles.
 </li>
 </ul>
 
 
 
 
 Core Skills and Competencies:
 
 
 
 
 <ul>
 <li>
 
 Analytical Skills:
 
 Exceptional ability to conduct root cause analysis, interpret process data, and translate complex problems into structured, actionable solutions.
 </li>
 <li>
 
 Change Management:
 
 Excellent communication and influencing skills with the ability to lead process adoption and overcome resistance to change within finance teams.
 </li>
 <li>
 
 Problem Solving:
 
 Aptitude for troubleshooting conceptual issues related to process breakdowns, system integration, and data discrepancies.
 </li>
 <li>
 
 Communication:
 
 Highly articulate, with the ability to present complex technical and process recommendations clearly and concisely to non-technical audiences and senior management.
 </li>
 <li>
 
 Teamwork and Coordination:
 
 Exceptional ability to work collaboratively across functional teams (Finance, IT, Automation &amp; Project Management) and effectively coordinate complex, interdependent improvement initiatives
 </li>
 <li>
 
 Strategic Execution:
 
 Combines strong organizational ability and a high degree of attention to detail with the agility to thrive in a demanding environment. Must be customer-service oriented and possess the professional urgency required to meet tight deadlines and drive projects forward.
 </li>
 </ul>
 
 
 
 
 Being you @ Almosafer
 
 :
 
 
 At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.
 
 
 Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.
 
 
 
 
 Here, you will find:
 
 
 A purpose-led workplace where your ideas can create real impact
 
 
 Ongoing learning and development to help you grow with intention
 
 
 Recognition that celebrates your wins, both big and small
 
 
 A community built on trust, curiosity, and shared momentum
 
 
 
 
 No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.
 
 
 
</div>

Senior Officer - Automation & Process Improvement

شركة أبناء عبدالله إبراهيم الخريّف

<div>
 
 
 Job Overview:
 
 
 
 
 
 
 The Investment Officer will support the family office&rsquo;s investment team in sourcing, analyzing, and executing investment opportunities across various asset classes. The role will involve detailed financial analysis, due diligence, portfolio management, and coordination with internal and external stakeholders to ensure smooth execution of investment strategies. This is an excellent opportunity for a motivated professional to contribute to a diverse, dynamic, and growing family office.
 
 
 
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Investment Research &amp; Analysis: Conduct thorough market research and financial analysis across private equity, real estate, public markets, and alternative investments. Support the evaluation of potential opportunities, focusing on risk-return profiles, market trends, and competitive positioning.
 </li>
 <li>
 Due Diligence &amp; Deal Execution: Assist in the due diligence process, including financial modeling, valuation, and preparation of investment memos. Coordinate with legal and compliance teams to ensure seamless execution of deals.
 </li>
 <li>
 Portfolio Monitoring &amp; Reporting: Track the performance of existing investments and provide regular updates on key metrics, including portfolio valuations, financial reporting, and risk assessments. Assist in preparing quarterly and annual performance reports.
 </li>
 <li>
 Collaboration &amp; Coordination: Work closely with the investment team, external advisors, and service providers (custodians, administrators, brokers) to ensure efficient operations and the successful implementation of investment strategies.
 </li>
 <li>
 ESG &amp; Sustainability Focus: Support the family office&rsquo;s commitment to sustainable and responsible investing by identifying and promoting ESG-compliant investment opportunities.
 </li>
 <li>
 Process Improvement: Assist in optimizing investment processes, improving reporting efficiency, and minimizing operational risk.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in finance, economics, business, or a related field; CFA/CAIA or progress towards these designations is a plus.
 </li>
 <li>
 2-4 years of experience in private equity, investment banking, asset management, or a related field.
 </li>
 <li>
 Advance level skills on Excel &amp; financial modelling.
 </li>
 <li>
 Strong analytical skills, including financial modeling, valuation, and investment analysis.
 </li>
 <li>
 Excellent communication skills and ability to work collaboratively with internal and external stakeholders.
 </li>
 <li>
 Strong attention to detail, organizational skills, and the ability to manage multiple tasks effectively.
 </li>
 <li>
 Familiarity with investment platforms such as Pitchbook, Bloomberg, or similar tools is advantageous.
 </li>
 </ul>
</div>

Investment Officer

Talent 360 ME

<div>
 
 Elite is Hiring!
 
 
 
 
 Position: Quality Assurance Officer
 
 
 
 
 Location:
 
 1st Settlement, New Cairo
 
 
 
 Working Hours:
 
 9:00 AM &ndash; 5:00 PM
 
 
 
 Days Off:
 
 Friday &amp; Saturday
 
 
 
 About Elite
 
 
 
 Elite is a leading company in the construction field and a fast-growing organization in the waste management sector. With a strong commitment to innovation, sustainability, and operational excellence, we are expanding rapidly and seeking a dedicated and skilled
 
 Quality Assurance Officer
 
 to ensure our services and processes meet the highest standards of quality and compliance.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Design, establish, and document company-wide Business Process Flows across all departments (Projects, HR, Finance, Procurement, etc.).
 </li>
 <li>
 Develop, update, and implement Standard Operating Procedures (SOPs).
 </li>
 <li>
 Conduct workshops with department heads to gather current processes, perform Gap Analysis, and build improved workflows.
 </li>
 <li>
 Monitor compliance with approved processes and issue periodic performance reports to management.
 </li>
 <li>
 Coordinate with the ERP (Odoo) team to ensure business processes are accurately reflected within the system.
 </li>
 <li>
 Develop checklists, forms, and templates to support internal monitoring activities.
 </li>
 <li>
 Participate in training employees on newly implemented policies and processes.
 </li>
 <li>
 Promote a culture of continuous improvement across the organization.
 </li>
 <li>
 Report key observations, findings, and recommendations directly to top management.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 Minimum of 3 years of experience in a Quality Assurance role.
 </li>
 <li>
 Experience in construction, manufacturing, or project-based industries is a plus.
 </li>
 <li>
 Solid understanding of Business Process Modeling and related tools (Visio, Bizagi, Lucidchart, etc.).
 </li>
 <li>
 Proficiency in both Arabic and English.
 </li>
 <li>
 Strong analytical skills and the ability to prepare clear, concise reports.
 
 
 
 </li>
 </ul>
 
 How To Apply :
 
 
 
 If you&rsquo;re interested, please send your CV to:
 
 advisor39@talent-360.me
 
</div>

Quality Assurance - Elite

DHL Express

<div>
 
 Role Purpose:
 
 
 
 Serve as DHL&rsquo;s on-site representative within a key customer&rsquo;s premises, ensuring smooth day-to-day operational support, strong customer experience, and effective coordination between the customer and DHL teams.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Service Excellence
 
 
 
 
 <ul>
 <li>
 Act as a DHL ambassador at all times, providing professional, friendly, and solution-oriented support.
 </li>
 <li>
 Handle customer requests promptly and ensure a high level of service satisfaction.
 </li>
 <li>
 Maintain strong communication with the customer, addressing inquiries related to both import and export shipments.
 
 
 
 </li>
 </ul>
 
 Operational Coordination
 
 
 
 
 <ul>
 <li>
 Prepare and issue AWBs directly from the customer site.
 </li>
 <li>
 Track shipments proactively and provide the customer with accurate updates throughout the process.
 </li>
 <li>
 Coordinate closely with DHL Sales to protect, grow, and retain the business allocated to this key account.
 </li>
 <li>
 Support invoice follow-up by liaising between DHL Finance and the customer&rsquo;s finance team to ensure timely resolution.
 
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 
 <ul>
 <li>
 Work as part of the wider DHL team, contributing to tasks and initiatives such as mailshots and customer communication activities.
 </li>
 <li>
 Share customer insights and concerns with relevant internal departments to support continuous improvement.
 
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 
 <ul>
 <li>
 Proficient in English, Excel, Word, and email communication.
 </li>
 <li>
 Strong communication skills with a customer-oriented mindset.
 </li>
 <li>
 Organized, reliable, and able to manage multiple tasks efficiently.
 
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 University degree required.
 </li>
 <li>
 Logistics experience in a plus.
 </li>
 </ul>
</div>

In-House Logistics Coordinator

Explore 675+ Customer service officer cslp support in Cairo this January. Find roles across top companies and apply now to boost your career.