customer service representative Jobs in Islamabad

customer service representative

accounts officer

accounts officer (female) Jobs in Islamabad

accounts officer (female)

call center agent

call centre assistant

customer service officer cso

vijay kumar

Job description:Position: Customer Service Officer (CSO) &ndash; Installation Location: Islamabad Experience: 1&ndash;2 Years Salary :50000 + incentives 20000Job Summary: Responsible for managing installation requests, coordinating with customers and field technicians, and ensuring installations are completed within the defined turnaround time while maintaining customer satisfaction and proper documentation.Key Responsibilities:<ul><li>Receive and log installation requests as per company policy.</li><li>Schedule installations with customers and confirm site readiness.</li><li>Assign installation jobs to technicians and share complete job details.</li><li>Coordinate with stores for installation material issuance and tracking.</li><li>Inform customers about additional material costs as per approved rates.</li><li>Monitor daily installation status, pending cases, and completion rate.</li><li>Conduct post-installation confirmation calls to ensure customer satisfaction.</li><li>Maintain proper documentation and comply with installation SOPs.</li><li>Escalate urgent or critical cases to management.</li></ul>Requirements:<ul><li>Intermediate / Graduate with 1&ndash;2 years of experience in customer service or operations coordination.</li><li>Basic knowledge of MS Office and CRM systems.</li><li>Good communication, coordination, and follow-up skill</li></ul>Job Type: ContractContract length: 12 monthsEducation:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Customer Service : 1 year (Required)</li></ul>Job Type: Contract Contract length: 12 monthsPay: Up to Rs50,000.00 per monthLocation:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Customer Service Officer (CSO)

Pentagon Food Group

Job description:Job Title: Tele Sales Officer Years of Experience: Minimum 1.5 years. Company Name: Pentagon Food Group. Employment Type: Full-time Reporting Location: Rawalpindi, Pakistan (‫پاکستانJob Summary:As a Telesales Officer, you will be the first point of contact for our customers when they call to place their orders. Your role is about much more than simply processing requests &ndash; it&rsquo;s about ensuring every call is handled professionally, every order is taken accurately, and every customer feels valued.By building trust and understanding customer needs, you will have the opportunity to increase basket size by suggesting relevant products, promotions, or alternatives. Through great service and proactive support, you will directly contribute to the satisfaction and growth of your customers and TPFG.Key Responsibilities <ul><li>Inbound Order Management: Answer incoming calls from customers, process their orders promptly and accurately.</li><li>Upselling &amp; Cross-Selling: Actively suggest additional products, promotions, and alternatives to help customers get the best value while increasing their basket size.</li><li>Customer Relationships: Develop strong connections with regular customers, understanding their buying patterns and preferences.</li><li>Product Knowledge: Maintain up-to-date knowledge of our product range, pricing, and promotions so you can guide customers effectively.</li><li>Problem Resolution: Handle customer queries or concerns with professionalism, liaising with customer services or logistics if needed.</li><li>Record Keeping: Update order details and customer information accurately in the system to ensure smooth follow-ups and deliveries.</li><li>Teamwork: Collaborate with colleagues in sales, distribution, and customer service to ensure seamless customer experiences.</li></ul>Qualifications:I. Language Proficiency:- Excellent verbal and written communication skills in both English and Urdu.- Ability to switch seamlessly between languages during conversations.II. Sales Experience:- Previous experience in tele sales, customer service, or a related field is preferred.- Proven track record of achieving sales targets.III. Skills and Abilities:- Strong persuasive and negotiation skills.- Ability to work independently and as part of a team.- Good organizational and time management skills.Technical Proficiency:- Proficient in using CRM software and Microsoft Office Suite.- Comfortable with using telecommunication systems and tools.Benefits:- Competitive salary with performance-based incentives.- Health and Life Insurance- Paid time off and holidays.- Opportunities for professional development and career advancement.Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs55,000.00 - Rs60,000.00 per monthWork Location: In person

Tele Sales Officer

ASK Development

About the Opportunity Our client, Fin Leap, is a growing organization in the financial services sector, focused on delivering efficient, technology-driven solutions and maintaining high standards of customer experience and compliance. We are currently hiring for multiple roles that play a vital part in supporting operations, ensuring service quality, and strengthening risk management processes.Underwriting Officer &ndash; Purpose of the RoleThis role is responsible for safeguarding the organization by carefully reviewing and analyzing customer information to support sound financial decisions. It contributes to minimizing risk, detecting irregularities, and ensuring that all applications meet the required criteria and compliance standards.Job Responsibilities1. Check the validity, authenticity, completeness, and abnormalities of customer information.2. Identify abnormal applications and analyze the pathways of suspicious applications.3. Use the company platform to analyze customer information and review borrowers to prevent fraudulent loan behavior.4. Cooperate with the department to complete the credit review process and provide suggestions for process optimization.Job Requirements &ndash; Underwriting1. At least 3 months of experience reviewing customer loan information.2. Age 20&ndash;30, junior high school education or above.3. Strong analytical judgment and communication skills.4. Familiar with Excel, Word, and other office software.5. Able to accept shift work schedules.Job Type: Full-timeWork Location: In person

Loan Officer / Underwriting

HRPSP - Your Strategic HR Partner

Job description:Join Our Team as a Customer Service Officer (Inbound Pashto language) &ndash; ZONG ProjectLocation: Islamabad Employment Type: Full-Time | Rotating Shifts | Work-from-Home Compensation:<ul><li>Basic Salary: PKR 37,000</li><li>Service Charges: PKR 9,000</li><li>Work-from-Home Allowance</li><li>Sales Commission (based on performance)</li></ul>Are you ready to kick-start your career with one of Pakistan&rsquo;s leading telecom service providers? We&rsquo;re hiring motivated, energetic, and tech-savvy individuals to join our Call Center Inbound Team for ZONG.Job Responsibilities:<ul><li>Conduct Inbound calls to potential Zong customers</li><li>Promote telecom products and services in a professional, persuasive manner</li><li>Address customer queries and ensure satisfaction</li><li>Achieve sales targets and performance KPIs</li><li>Maintain call quality and update CRM systems accurately</li></ul>Eligibility Criteria:<ul><li>Age: Up to 28 years (Up to 35 for Ex-CSOs)</li><li>Education: Minimum Bachelor's degree (BA)</li><li>Languages: Excellent communication skills in Pashto &amp; Urdu</li><li>Experience: Call Center Inbound sales experience is mandatory</li></ul>Technical Requirements (for WFH):<ul><li>Stable internet connection</li><li>Laptop/Desktop &amp; Smartphone</li><li>Power backup (UPS/Inverter)</li><li>Quiet and dedicated workspace</li></ul>Work Model:<ul><li>Work-from-Home (initial training + ongoing duties)</li></ul>Why Join Us?<ul><li>Competitive salary package</li><li>Monthly incentive bonuses</li><li>Work-from-home allowance</li><li>Gratuity (as per company policy)</li><li>Fast-track promotion opportunities</li><li>Flexible hybrid work model</li><li>Supportive and growth-oriented team culture</li></ul>Job Type: Full-timeWork Location: RemoteJob Type: Full-timePay: Rs37,000.00 - Rs46,000.00 per monthWork Location: In person

Customer Service Officer (Inbound Pashto language) – ZONG Project

Simcoe IT

One of the Leading Property Estate Developers is Looking for a motivated and confident Sales Officer to join our team. The ideal candidate should have excellent communication skills, a persuasive personality, and the ability to build strong customer relationships to achieve sales targets. This role requires a proactive, target-driven individual who thrives in a fast-paced environment.Key Responsibilities<ul><li>Identify and approach potential customers to generate new sales opportunities.</li><li>Present, promote, and sell products/services to prospective clients.</li><li>Maintain and develop long-term relationships with existing customers.</li><li>Achieve monthly and quarterly sales targets consistently.</li><li>Handle customer inquiries and provide accurate product/service information.</li><li>Prepare and submit regular sales reports to management.</li><li>Follow up on leads and close sales effectively.</li><li>Maintain customer records and update the sales database</li></ul>Required Skills<ul><li>Excellent communication and interpersonal skills.</li><li>Strong negotiation and persuasion abilities.</li><li>Confidence and professional appearance.</li><li>Target-oriented and self-motivated mindset.</li><li>Basic knowledge of MS Office.</li><li>Ability to work independently and collaboratively within a team.</li></ul>Location: Gulberg Greens.Employment Type: Full-TimeExperience Required: 1&ndash;2 years in sales or customer-facing roles (preferred)Please apply at hamza.ajaz@searchopal.com or whatsapp your CV at 03379928258Pay: Rs50,000.00 - Rs65,000.00 per monthExperience:<ul><li>Sales and Client Handling: 2 years (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Sales Officer

About the Opportunity Our client, Fin Leap, is a growing organization in the financial services sector, focused on delivering efficient, technology-driven solutions and maintaining high standards of customer experience and compliance. We are currently hiring for multiple roles that play a vital part in supporting operations, ensuring service quality, and strengthening risk management processes.Underwriting Officer &ndash; Purpose of the RoleThis role is responsible for safeguarding the organization by carefully reviewing and analyzing customer information to support sound financial decisions. It contributes to minimizing risk, detecting irregularities, and ensuring that all applications meet the required criteria and compliance standards.Job Responsibilities1. Check the validity, authenticity, completeness, and abnormalities of customer information.2. Identify abnormal applications and analyze the pathways of suspicious applications.3. Use the company platform to analyze customer information and review borrowers to prevent fraudulent loan behavior.4. Cooperate with the department to complete the credit review process and provide suggestions for process optimization.Job Requirements &ndash; Underwriting1. At least 3 months of experience reviewing customer loan information.2. Age 20&ndash;30, junior high school education or above.3. Strong analytical judgment and communication skills.4. Familiar with Excel, Word, and other office software.5. Able to accept shift work schedules.Job Type: Full-timePay: Rs37,000.00 per monthWork Location: In person

Loan Verification Officer

Masarat groups

<ul><li>Job Title: Sales Promotion Officer &ndash; Hajj &amp; Umrah</li></ul>Job Responsibilities:<ul><li>Promote Hajj &amp; Umrah packages through online and offline marketing channels</li><li>Develop and execute promotional campaigns to increase sales and brand awareness</li><li>Visit travel agents, partners, and corporate clients to generate business leads</li><li>Handle customer inquiries and convert leads into bookings</li><li>Coordinate with the sales and operations teams for smooth service delivery</li><li>Manage social media promotions, WhatsApp marketing, and advertisement campaigns</li><li>Organize promotional events, seminars, and roadshows</li><li>Build and maintain strong relationships with clients and agents</li><li>Monitor market trends and competitor offerings</li><li>Achieve monthly and quarterly sales targets</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Marketing, Business, or related field</li><li>Experience in Hajj &amp; Umrah / travel industry preferred</li><li>Strong communication and sales skills</li><li>Knowledge of digital marketing and social media platforms</li><li>Ability to work in the field and meet targets</li><li>Self-motivated, energetic, and result-oriented personality</li><li>Basic knowledge of MS Office</li><li>Send Cv: 03108132948</li><li>Email at: masaratgroup9@gmail.com</li></ul>Job Type: Full-timePay: Up to Rs50,000.00 per monthEducation:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>same field: 1 year (Preferred)</li></ul>Work Location: In person

SALE PROMOTION OFFICER

Explore 272+ Customer service officer cso in Islamabad this April. Find roles across top companies and apply now to boost your career.