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customer account support agent- central region

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associate claims care center representative Jobs in Atlanta

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customer account support agent- central region Jobs in Atlanta

customer service rep

Lion's Gate Insurance

Position OverviewWe are seeking a detail-oriented and customer-focused Customer Service Representative to join our small, independent insurance agency. You will be the first point of contact for our clients, handling policy inquiries, scheduling appointments, managing administrative tasks, and supporting our licensed insurance agents. This is a full-time role working closely with the owner/agent who has been in the insurance business for over 20 years. Ideal for someone with insurance industry experience or a strong service orientation who is ready to learn the ins and outs of personal and auto insurance.Key ResponsibilitiesCustomer Service &amp; Communication<ul><li>Answer inbound calls professionally and route to appropriate agents; handle routine customer questions about policy coverage, claims status, and payment options</li><li>Respond to customer emails and inquiries in a timely manner; document interactions in the agency management system</li><li>Schedule agent appointments and customer consultations; manage calendar logistics</li><li>Process routine requests including address changes, policy document delivery, payment posting, and receipt confirmation</li></ul>Administrative &amp; Operational Support<ul><li>Data entry into agency management system (policy information, customer updates, renewals)</li><li>File organization and document management; maintain organized customer records and policy files</li><li>Prepare renewal notices, policy documents, and customer communications for distribution</li><li>Process incoming mail and documents; organize and route to appropriate team members</li><li>Light bookkeeping tasks, including invoice tracking and payment processing</li></ul>Sales Support<ul><li>Gather information from new prospect inquiries and compile in agency management system</li><li>Prepare quote packages and policy documents for agent review and client presentation</li><li>Follow up on pending quotes and track policy status through to binding</li><li>Maintain and update customer contact lists and lead tracking spreadsheets</li></ul>Required Qualifications<ul><li>1&ndash;3 years of customer service experience in an insurance agency, insurance broker office, or similar customer-facing role</li><li>Working knowledge of personal auto insurance (coverage types, limits, deductibles) or willingness to learn quickly</li><li>Proficiency with insurance agency management systems (e.g., Salesforce, HubSpot, AgencyBloc, or similar CRM platforms)</li><li>Strong organizational skills with ability to manage multiple tasks and priorities simultaneously</li><li>Excellent written and verbal communication skills; professional phone presence</li><li>Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer literacy</li><li>High school diploma or equivalent; some college or college degree preferred</li></ul>Preferred Qualifications<ul><li>Georgia insurance license (or willingness to obtain within 90 days of hire)</li><li>Experience with independent insurance agencies or brokers</li><li>Experience with online quote systems and policy rating platforms</li><li>Bilingual capability (English/Spanish/Arabic) a plus</li></ul>Required Skills &amp; Attributes<ul><li>Calm and professional demeanor when handling frustrated or upset customers</li><li>Detail-oriented with strong attention to accuracy in policy data entry and documentation</li><li>Proactive problem-solver who takes initiative without constant supervision</li><li>Team player who supports agents and colleagues in a collaborative environment</li><li>Commitment to continuous learning and professional development in the insurance industry</li></ul>Pay: $18.00 - $20.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Application Question(s):<ul><li>Do you have experience working in an insurance agency or a broker's office? If yes, how many years and what was your role?</li><li>What's your experience with CRM systems or agency management software?</li><li>Why are you interested in this insurance CSR role?</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: Hybrid remote in Atlanta, GA 30341

Customer Service Representative

Cognizant

Job Summary
 This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.
 Responsibilities
 As the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.
 Handles simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports and supports new customer onboarding.
 Answers general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues.
 Develops a comprehensive understanding of the organization’s products and services and utilizes this knowledge to support customer needs.
 Participates in ongoing training and development opportunities to build customer service skills and enhance performance.
 Embraces training and development opportunities to build skills and enhance performance.
 Stays adaptable in a dynamic, customer-focused environment to meet changing demands.
 Performs other duties as directed by management.
 Qualifications
 Education - High school diploma or equivalent.
 Experience- 1 year prior outside foodservice sales coordination or customer support experience
 Preferred: Previous call center experience
 
Skills : 
Strong verbal and written communication skills and the ability to present information clearly and professionally.
 Able to work in a fast pace environment
 Problem solving proficiency: Resourcefulness in finding solutions and managing challenges
 Attention to detail and ability to manage multiple tasks simultaneously.
 Resilience in handling changing priorities or unexpected situations
 Ability to sit and work at a PC for extended periods
 Basic computer skills, including proficiency in common office applications.
 Proactive in contributing to personal growth and organizational success.
 Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

<div>
 
 Job Summary
 
 
 
 This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.
 
 
 
 Responsibilities
 
 
 
 As the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.
 
 
 <ul>
 <li>
 Handles simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports and supports new customer onboarding.
 </li>
 <li>
 Answers general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues.
 </li>
 <li>
 Develops a comprehensive understanding of the organization&rsquo;s products and services and utilizes this knowledge to support customer needs.
 </li>
 <li>
 Participates in ongoing training and development opportunities to build customer service skills and enhance performance.
 </li>
 <li>
 Embraces training and development opportunities to build skills and enhance performance.
 </li>
 <li>
 Stays adaptable in a dynamic, customer-focused environment to meet changing demands.
 </li>
 <li>
 Performs other duties as directed by management.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education
 
 - High school diploma or equivalent.
 
 
 
 Experience-
 
 1 year prior outside foodservice sales coordination or customer support experience
 
 
 
 Preferred:
 
 Previous call center experience
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Strong verbal and written communication skills and the ability to present information clearly and professionally.
 </li>
 <li>
 Able to work in a fast pace environment
 </li>
 <li>
 Problem solving proficiency: Resourcefulness in finding solutions and managing challenges
 </li>
 <li>
 Attention to detail and ability to manage multiple tasks simultaneously.
 </li>
 <li>
 Resilience in handling changing priorities or unexpected situations
 </li>
 <li>
 Ability to sit and work at a PC for extended periods
 </li>
 <li>
 Basic computer skills, including proficiency in common office applications.
 </li>
 <li>
 Proactive in contributing to personal growth and organizational success.
 
 
 </li>
 </ul>
 
 
 Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
 
 
</div>

Travel Pro Academy

<div>
 
 Leisure Life Travel
 
 
 
 Location: Atlanta, GA 30303
 
 
 Remote Position
 
 
 Immediate Opening - Remote Scheduling and Customer Service Representative
 
 
 Leisure Life Travel is currently hiring a Remote Scheduling and Customer Service Representative to support customer communication, appointment scheduling, reservation coordination, and administrative support tasks.
 
 
 This remote position is ideal for individuals with customer service, administrative assistant, scheduling, call center, hospitality, or support experience seeking a flexible work-from-home opportunity.
 
 
 Training is provided for qualified applicants.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to inbound customer inquiries by phone and email
 </li>
 <li>
 Assist customers with scheduling, reservation support, and account updates
 </li>
 <li>
 Provide customer service and administrative support
 </li>
 <li>
 Maintain accurate customer records and scheduling information
 </li>
 <li>
 Process booking updates, itinerary changes, and customer requests
 </li>
 <li>
 Enter customer information into online systems and databases
 </li>
 <li>
 Follow communication procedures and customer service guidelines
 </li>
 <li>
 Manage follow-up communication and appointment coordination
 </li>
 <li>
 Support daily scheduling and customer support operations
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Customer service experience preferred
 </li>
 <li>
 Administrative assistant or scheduling experience is helpful
 </li>
 <li>
 Strong communication and organizational skills
 </li>
 <li>
 Comfortable working independently in a remote environment
 </li>
 <li>
 Basic computer, typing, and data entry skills
 </li>
 <li>
 Reliable internet connection required
 </li>
 <li>
 Ability to multitask and manage customer follow-up tasks
 </li>
 <li>
 Call center, hospitality, or support experience is a plus
 
 
 </li>
 </ul>
 Preferred Skills
 
 
 <ul>
 <li>
 Customer support
 </li>
 <li>
 Appointment scheduling
 </li>
 <li>
 Administrative support
 </li>
 <li>
 Data entry
 </li>
 <li>
 Customer communication
 </li>
 <li>
 CRM systems
 </li>
 <li>
 Time management
 </li>
 <li>
 Reservation coordination
 </li>
 <li>
 Remote support
 
 
 </li>
 </ul>
 Schedule
 
 
 <ul>
 <li>
 Full-time
 </li>
 <li>
 Part-time
 </li>
 <li>
 Flexible scheduling available
 
 
 </li>
 </ul>
 Compensation
 
 
 Estimated monthly compensation based on completed customer support activity and scheduling production:
 
 
 <ul>
 <li>
 Part-time: $1,300 - $2,600 per month
 </li>
 <li>
 Full-time: $3,200 - $6,000 per month
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 Remote work opportunity
 </li>
 <li>
 Flexible scheduling
 </li>
 <li>
 Training provided
 </li>
 <li>
 Professional development support
 </li>
 <li>
 Supportive team environment
 
 
 </li>
 </ul>
 Position Details
 
 
 
 Job Type:
 
 Full-time, Part-time
 
 
 
 Industry:
 
 Customer Service, Administrative Support
 
 
 
 Work Location:
 
 Remote
 
 
 Apply Today
 
 
 Leisure Life Travel is actively reviewing applications for the Remote Scheduling and Customer Service Representative position. Qualified applicants seeking a remote customer service and scheduling support opportunity are encouraged to apply today.
 
 
 
 
 Job Posted by ApplicantPro
 
 
</div>

Remote Scheduling and Customer Service Representative

VortexWorks

<div>
 
 
 About VortexWorks
 
 
 
 VortexWorks provides customer-experience and support solutions for nationally recognized brands across multiple industries. We connect motivated professionals with flexible, remote opportunities where performance, professionalism, and communication truly matter.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Handle customer-service or sales calls (inbound and outbound).
 </li>
 <li>
 Follow detailed scripts and procedures.
 </li>
 <li>
 Resolve customer issues using empathy, accuracy, and strong communication.
 </li>
 <li>
 Meet performance goals for quality, response time, and satisfaction.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Need
 
 
 <ul>
 <li>
 Clear English communication (bilingual preferred, additional pay)
 </li>
 <li>
 2-monitor setup, minimum 1080p resolution each
 </li>
 <li>
 Hard-wired Ethernet connection
 </li>
 <li>
 Windows 11 or higher, 8GB+ RAM, and a USB headset with noise cancellation
 </li>
 <li>
 Quiet, distraction-free workspace
 </li>
 <li>
 Strong work ethic and ability to complete training modules independently
 </li>
 </ul>
 
 
 
 
 
 Preferred Background
 
 
 <ul>
 <li>
 2+ years of customer-service, call-center, or sales experience
 </li>
 <li>
 Previous remote or performance-based work experience
 </li>
 <li>
 Tech-savvy, reliable, and eager to learn
 </li>
 </ul>
 
 
 
 
 
 Please note this is a 1099 contractor position.
 
 
</div>

Remote Customer Service Representative

American Family Insurance

<div>As an Associate Care Center Rep, you&rsquo;ll be the first point of contact for customers reporting a new loss or calling with questions on an existing claim. You&rsquo;ll deliver an empathetic, easy-to-understand experience while gathering accurate details, setting clear expectations, and coordinating next steps across Property, Auto, and Specialty claims. This role blends customer advocacy, strong communication, and attention to detail in a fast-paced, multi-channel environment (phone and digital).
Position Compensation Range:
$25.00 - $31.88
Pay Rate Type:
Hourly
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities<ul><li>
Serve as the first point of contact for customers reporting a new loss or calling on an existing claim, delivering an empathetic, clear, and low-effort experience across Property, Auto, and Specialty claims via phone and digital channels.</li><li>
Gather, verify, and document complete loss details using strong listening and investigative questioning; maintain accurate claim file notes and data quality to support timely decisions and minimize rework.</li><li>
Review claim information and coverage guidance (e.g., prior activity, adjuster notes, estimates) to take appropriate next actions within authority.</li><li>
Set expectations and guide customers through next steps&mdash;timelines, required documentation, and available resources&mdash;while proactively following up on commitments and escalations.</li><li>
Manage assigned claim tasks and/or low-complexity inventory, prioritizing work by customer impact, severity, and deadlines while balancing schedule adherence, productivity, and quality/compliance standards.</li><li>
Partner effectively with adjusting teams and cross-functional internal stakeholders (e.g., agencies, underwriting, billing) to resolve issues, remove barriers, and improve the end-to-end customer experience.</li><li>
Utilize systems and related applications efficiently and accurately, safeguarding confidential information and adhering to all policies, procedures, and regulatory requirements.</li><li>
Demonstrate independent judgment, continuous learning, and a problem-solving mindset; identify opportunities to simplify processes and enhance the customer experience.</li></ul>
Specialized Knowledge &amp; Skills Requirements<ul><li>
Proficiency handling work via phone, outbound follow-ups, and digital channels, adapting tone and clarity by channel.</li><li>
Strong organization skills: ability to prioritize, manage a queue/inventory, and meet deadlines with high quality.</li></ul>
Preferred Qualifications<ul><li>
Demonstrated success in customer-facing roles where you handled sensitive situations, de-escalated concerns, and built trust through clear communication and follow-through.</li><li>
Ability to listen actively, ask purposeful questions, and document accurately while navigating multiple systems in a fast-paced environment.</li><li>
Comfort making decisions within guidelines and authority, including applying coverage direction, interpreting documentation (notes/estimates), and taking appropriate next actions.</li><li>
Strong problem-solving and ownership mindset: you take accountability, remove obstacles, and know when/how to escalate for the best customer outcome.</li><li>
Experience supporting customers through complex or emotional events (loss, financial stress, urgent repairs) with empathy and professionalism.</li></ul>
Location 
While this position is primarily work from home, you would need to live near one of our talent areas (within 80 miles) listed to be able to travel to the office for in person meetings and events.
These areas are located in: Madison, WI; Denver, CO; Minneapolis, MN; Keene, NH; St. Joseph, MO; Phoenix, AZ; Atlanta, GA
Travel Requirements &bull; Up to 10%.
Physical Requirements &bull; Work that primarily involves sitting/standing. 
<h3 class="jobSectionHeader">Additional Information</h3><ul><li>
Offer to selected candidate will be made contingent on the results of applicable background checks</li><li>
Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions</li><li>
Sponsorship will not be considered for this position unless specified in the posting</li></ul>
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.
#LI-LS1</div>

Associate Claims Care Center Representative

Haru LLC

Job Overview: As a Cashier, you will play a crucial role in providing exceptional customer service and ensuring smooth transactions at our retail store. You will be responsible for processing sales transactions accurately, handling cash, resolving customer inquiries, and maintaining a positive shopping experience for all customers.Duties: - Provide a positive customer experience with friendly and courteous service - Scan items, itemize purchases, and total customers' transactions using a cash register - Resolve customer issues promptly and answer questions effectively - Bag purchases as necessary and assist with processing return transactions - Record prices, departments, taxable and nontaxable items accurately during checkout - Enter price changes based on price sheets and special sale bulletins - Redeem coupons and apply discounts to purchases - Accept cash, check, or charge payments from customers and provide accurate change - Balance cash drawer by counting cash at the beginning and end of each shift - Offer pricing information to customers when needed - Follow checkout procedures diligently and report any necessary changes - Maintain a clean and safe working environment by adhering to rules and regulations - Contribute to the team effort by achieving related results as requiredSkills: - Strong communication skills to interact effectively with customers - Sales experience or willingness to learn sales techniques - Proficiency in operating Point of Sale (POS) systems - Knowledge of electronics sales (nice-to-have) - Ability to upsell products and conduct product demonstrations - Experience in stock management or willingness to learn stock procedures - Proficient in cash handling procedures - Familiarity with appliance sales (nice-to-have)Join our team as a Cashier to showcase your customer service skills, attention to detail, and ability to work in a fast-paced retail environment. If you are enthusiastic about delivering exceptional service and contributing to a dynamic team, we welcome your application.Job Types: Full-time, Part-timePay: $14.99 - $15.00 per hourBenefits:<ul><li>Employee discount</li></ul>Work Location: In person

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Explore 262+ Customer service rep in Atlanta this May. Find roles across top companies and apply now to boost your career.

262 customer service rep jobs In Atlanta

Customer Service Representative

Customer Service Representative

Customer Service Representative

Remote Scheduling and Customer Service Representative

Remote Customer Service Representative

Associate Claims Care Center Representative

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