administrative assistant (meritain health)

bilingual patient services representative

customer service representative - behavioral health (monday-friday 10:45am -7:15pm est)

customer service representative Jobs in Los Angeles

customer service representative

administrative assistant (meritain health) Jobs in Los Angeles

behavioral health coordinator Jobs in Los Angeles

behavioral health coordinator

bilingual patient services representative Jobs in Los Angeles

customer service representative - behavioral health (monday-friday 10:45am -7:15pm est) Jobs in Los Angeles

customer service representative behavioral health monday friday 10 45am 7 15pm est

CVS Health

<div><p>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.</p><p></p><p><b>
Position Summary</b></p><p>
CVS Aetna has an opportunity available for a full time Customer Service Representative in the Behavioral Health team. This role provides advocate care to assist the member with a clear path to care, claims understanding and resolution and educates the member with online resources. The Customer Service Representative guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.</p><p></p><p><b>
Position Overview</b></p><ul><li><p><b>
Schedule: </b>Monday-Friday <b>10:45am -7:15pm EST.</b></p></li><li><p>
Schedules subject to change at any time with advanced notice due to business need.</p></li><li><p><b>
Holiday/PTO Requirements:</b> As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday. No PTO available the first 45 days of employment.</p></li><li><p><b>
Training Requirements: </b>First six weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST.</p></li></ul><p></p><p><b>
What you will do</b></p><ul><li><p>
Creates an empathetic connection with our members by understanding and engaging the member to the fullest to champion for our members' best health.</p></li><li><p>
Taking accountability to fully understand the member&rsquo;s needs by building a trusting and caring relationship with the member.</p></li><li><p>
Anticipates customer needs by answering unasked questions.</p></li><li><p>
Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.</p></li><li><p>
Performs financial data maintenance as necessary.</p></li><li><p>
Explains member's rights and responsibilities in accordance with contract.</p></li></ul><p></p><p><b>
Workspace Requirements</b></p><ul><li><p>
Must have a quiet/secure workspace in your home.</p></li><li><p>
Recommended Technical requirements when obtaining your own residential internet service.</p></li><li><p>
Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast).</p></li><li><p>
Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation.</p></li><li><p>
Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment.</p></li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li><p>
1+ years of experience in a healthcare, call center environment.</p></li><li><p>
Experience using Microsoft Office products&rsquo; specifically Excel, Outlook, and Word.</p></li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li><p>
Previous Behavioral Health, Medical, or Insurance background.</p></li><li><p>
Experience working from home in a remote role.</p></li></ul><p></p><p><b>
Education</b></p><ul><li><p>
High School Diploma or GED.</p></li></ul><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$17.00 - $31.30<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
We anticipate the application window for this opening will close on: 05/01/2026<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Customer Service Representative - Behavioral Health (Monday-Friday 10:45am -7:15pm EST)

<div><p>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.</p><p></p><p><b>
Position Summary</b></p><div><div><div><div><p>
CVS Aetna has an opportunity available for a full time Customer Service Representative in the Behavioral Health team. This role provides advocate care to assist the member with a clear path to care, claims understanding and resolution and educates the member with online resources. The Customer Service Representative guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.</p><p></p><p><b>
Position Overview</b></p><ul><li><p>
Schedule: Monday-Friday 11:45AM-8:15PM EST</p></li><li><p>
Schedules subject to change at any time with advanced notice due to business need.</p></li><li><p>
Holiday/PTO Requirements: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday. No PTO available the first 45 days of employment.</p></li><li><p>
Training Requirements: First six weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST.</p></li></ul><p></p><p><b>
What you will do</b></p><ul><li><p>
Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health.</p></li><li><p>
Taking accountability to fully understand the member&rsquo;s needs by building a trusting and caring relationship with the member.</p></li><li><p>
Anticipates customer needs.</p></li><li><p>
Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.</p></li><li><p>
Performs financial data maintenance as necessary.</p></li><li><p>
Explains member's rights and responsibilities in accordance with contract.</p></li></ul><p></p><p><b>
Workspace Requirements</b></p><ul><li><p>
Must have a quiet/secure workspace in your home.</p></li><li><p>
Recommended Technical requirements when obtaining your own residential internet service.</p></li><li><p>
Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast).</p></li><li><p>
Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation.</p></li><li><p>
Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment.</p></li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li><p>
1+ years of experience in a healthcare, call center environment.</p></li><li><p>
Experience using Microsoft Office products&rsquo; specifically Excel, Outlook, and Word.</p></li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li><p>
Previous Behavioral Health, Medical, or Insurance background.</p></li><li><p>
Experience working from home in a remote role.</p></li></ul><p></p><p><b>
Education</b></p><ul><li><p>
High School Diploma or GED.</p></li></ul></div></div></div></div><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$17.00 - $31.30<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
We anticipate the application window for this opening will close on: 05/01/2026<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Customer Service Representative - Behavioral Health (Monday-Friday 11:45AM-8:15PM EST)

School On Wheels, Inc

<p>School on Wheels is a nonprofit organization dedicated to supporting the educational needs of unhoused children from kindergarten through twelfth grade. Since 1993, we have provided tutoring to over 50,000 students across six counties in Southern California and partnered with 400+ sites, including shelters and school districts. Each year, we supply around 5,000 students with school supplies, striving to bridge educational gaps and ensure every student has the opportunity to succeed.</p><p><b>Position Overview: </b></p><p>The Administrative and Student Coordinator for the Skid Row Learning Center (SRLC) in Downtown Los Angeles leads parent engagement and student recruitment efforts to support the growth of all SRLC programs. You'll be a key part of an instructional and administrative team to support Center operations, as well as engaging learning activities and essential teaching support for K-12 students.</p><p><b>Job Type and Location: </b></p><ul><li>Full Time, Non-exempt</li><li>In-Person at 600 E. 7th Street #109, Los Angeles CA 90021</li></ul><p><b>Major Responsibilities: </b></p><ul><li>Conduct student outreach and intake in the Skid Row community to ensure SRLC programming reaches as many students as possible.</li><li>Serve as an instructor support in the after-school and Saturday programs at our Skid Row Learning Center (SRLC) as well as our shelter-based tutoring program at Union Rescue Mission.</li><li>Serve as primary liaison between SRLC and parents, ensuring parents are up-to-date on their child&rsquo;s progress and behavioral needs and SOW policies.</li><li>Identify and distribute resources for families.</li><li>Maintain accurate records of student enrollment and student attendance.</li><li>Manage material donation process for the SRLC, including coordinating drop-offs with donors, ensuring accurate donation records and receipts, and maintaining storage space.</li><li>Serve as primary administrative support for the SRLC, responsible for greeting visitors, answering the telephone, and maintaining electronic and paper files.</li><li>Ensure that the SRLC is organized, clean, and well-stocked, and that technology and other equipment are functioning properly.</li><li>Manage partnership with LA Food Bank; complete daily paperwork.</li></ul><p><b>Skills and Qualifications: </b></p><ul><li><b>Bilingual proficiency in English and Spanish is required.</b></li><li>Cultural sensitivity, empathy, and understanding of the dynamics of families and children experiencing homelessness and immigrant communities.</li><li>Comfortable working with the Skid Row community.</li><li>Exceptional attention to detail and organizational skills.</li><li>Excellent communication skills, both verbal and written, with the ability to develop effective presentations.</li><li>Proficient in technology, including Google Workspace tools, Salesforce, online learning platforms, and troubleshooting technology issues.</li><li>A commitment to continuous learning and professional growth.</li><li>Experience working in a nonprofit, classroom, or educational setting is preferred.</li></ul><p><b>Required Training:</b></p><ul><li>Within 120 days of hire: Cardiopulmonary resuscitation/First Aid (CPR) and California Mandated Reporter.</li></ul><p><b>Working Conditions</b></p><ul><li>This position is required to be <b>in-person at the Skid Row Learning Center in Downtown Los Angeles</b>. Typical working hours are 9:30 am to 6 pm Monday-Friday. Additionally, this position will require covering at least one Saturday session (10:00 a.m. &ndash; 12:00 p.m.) per month. <b>Additional evening and weekend work will be required to complete the requirements of this position</b>. School on Wheels offers flex time to accommodate shifting schedules.</li><li>Lifting of material donations, including backpacks, school supplies, etc., is required periodically</li></ul><p>Job Type: Full-time</p><p>Pay: $20.67 - $24.04 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Referral program</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Classroom management: 2 years (Required)</li><li>Working with students: 2 years (Required)</li><li>Lesson planning: 1 year (Required)</li><li>Teaching: 1 year (Required)</li></ul><p>Language:</p><ul><li>Spanish (Required)</li></ul><p>Ability to Commute:</p><ul><li>Los Angeles, CA 90021 (Required)</li></ul><p>Work Location: In person</p>

Administrative and Student Coordinator

Blue Cross and Blue Shield of Louisiana

<div></div><div><div>We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross.</div><div></div><div>
Residency in or relocation to Louisiana is preferred for all positions.</div><div></div><div><b>
POSITION PURPOSE</b></div><div></div><div>
The Behavioral Health Coordinator provides administrative support throughout Louisiana Blue&rsquo;s behavioral health authorization process. This includes answering phone calls routed to Behavioral Health Utilization Management, monitoring work queues within Epic, Enterprise Workflow, and fax systems. Authorized to enter specific types of authorizations and will call members and providers to obtain additional information for requests and to notify of approvals. Will provide other types of non-clinical support to the Behavioral Health Department.</div><div></div><div><b>
How You Contribute to the Company&rsquo;s Mission In This Role</b></div><ul><li>
Answers incoming phone calls regarding authorization requests and initiates processing of the request or routes to appropriate Utilization Review staff. Provides member/provider notification of authorization approvals and guidance for non-clinical questions regarding authorizations, such as where to locate the pre-authorization form on Blue Cross Blue Shield of Louisiana&rsquo;s website and assists with provider requests for emailing or faxing the pre-authorization form.</li><li>
Assists with collection of data and enters pre-authorizations in Epic or other data systems under the supervision of appropriately licensed health professionals. This may include demographic information (e.g. patient&rsquo;s name, date of birth, ordering physician, where services are to be performed, date of service, etc.) Approves services based on set criteria where no clinical judgment is required.</li><li>
Assists with the preparation and distribution of written notifications for authorization decisions made by the Behavioral Health Department. Reviews correspondence for errors prior to sending.</li><li>
Assists with timely processing and distribution of incoming faxes, emails and phone requests for behavioral health authorizations. This includes US postal mail delivery, external faxes, personal delivery, internal emails, and web-based portals.</li><li>
Research databases and systems such as Acuity, VNET, QNXT, Facets, Epic, and other systems to determine if incoming requests are duplications of existing authorizations or new requests, forwarding misrouted request to the appropriate departments, and initiating workflow to the appropriate persons within the department</li><li>
Appropriate labeling and identifying time/date of receipt of authorization requests along with the processing priority (standard or expedited) for each incoming request</li><li>
Assists with the routine review of daily error reports to identify and correct data entry errors.</li><li>
Other duties as assigned</li></ul><div></div><div><b>
Required Qualifications</b></div><ul><li>
High school diploma or equivalent</li><li>
1 year of customer service or medical office experience required</li><li>
Proficient in Microsoft Office Suite (Excel, Word, Power Point, etc.)</li><li>
Highly organized and efficient with strong attention to detail</li><li>
Ability to multitask and prioritize in a fast-paced, ever-evolving environment</li><li>
Excellent verbal and written communication skills</li><li>
Ability to interact effectively with all levels of staff</li></ul><div></div><div><b>
Preferred Qualifications</b></div><ul><li>
Previous experience in a healthcare or insurance setting</li><li>
Medical terminology knowledge</li><li>
Previous experience dealing with utilization management</li><li>
Ability to type minimum of 40 WPM</li></ul><div></div><div><i>
The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions</i></div><ul><li>
Perform other job-related duties as assigned, within your scope of responsibilities.</li><li>
Job duties are performed in a normal and clean office environment with normal noise levels.</li><li>
Work is predominately done while standing or sitting.</li><li>
The ability to comprehend, document, calculate, visualize, and analyze are required.</li></ul><div></div><div><b>
An Equal Opportunity Employer</b></div><div></div><div><b>
All BCBSLA EMPLOYEES please apply through Workday Careers.</b></div><div>
PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI)</div><div></div><div><b>
Additional Information</b></div><div>
Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the &quot;My Applications&quot; section in the Candidate Home section of your Workday account.</div><div></div><div>
If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact <div>recruiting@bcbsla.com</div> for assistance.</div><div></div><div>
In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.</div><div></div><div><i>
Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.</i></div><div></div><div><i>
Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.</i></div></div>

Behavioral Health Coordinator

GardaWorld Security Services US

<p></p><div><p>GardaWorld Security Services is Now Hiring a Surveillance Security Officer!</p><p></p><p><b><br>
Ready to suit up as a Surveillance Security Guard?</b></p><p>
What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.</p><p>
As a Security Officer &ndash; Surveillance, you will be the person spotting threats before they escalate in environments such as a security operations centers, call centers, parking gatehouses, etc.</p><p><b>
What&rsquo;s in it for you:</b></p><ul><li>
Site Location: Los Angeles, CA</li><li>
Set schedule: 32-40 hours per week<ul><li>
1st Shift: Friday-Tuesday, 11:00 pm - 7:30 pm</li><li>
2nd Shift: Sunday - Wednesday, 3:00 pm - 11:00 pm</li><li>
3rd Shift: Friday - Tuesday, 7:00 am - 3:30 pm</li><li>
4th Shift: Monday - Friday, 11:00 pm - 7:30 am</li><li>
5th Shift: Monday - Friday, 3:00 pm -11:30 pm</li></ul></li><li>
Competitive hourly wage of $19 / hour (DailyPay is available for GardaWorld employees!)</li><li>
A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid holidays, disability coverage, and life insurance options</li><li>
Career growth opportunities at GardaWorld</li><li>
Uniform provided at no cost</li></ul><p><b>
Responsibilities of Surveillance Security Guard</b></p><ul><li>
Monitor security systems to detect any suspicious activity</li><li>
Document observed events and incidents, writing detailed reports</li><li>
Respond quickly to incidents or potential threats</li><li>
Conduct regular patrols to ensure the safety of the premises</li><li>
Control access to secure areas and verify the identities of visitors</li><li>
Analyze security systems to identify potential vulnerabilities or malfunctions</li><li>
Collaborate with law enforcement in case of serious situations or emergencies</li><li>
Ensure the safety and protection of individuals and property</li></ul><p><b>
Qualifications of a Surveillance Security Guard</b></p><ul><li>
You are authorized to work in the U.S.</li><li>
You are able to provide documentation of High School Diploma or GED</li><li>
You have a state security license (BSIS Guard Card) and additional 32hr. BSIS security trainings (Additional security trainings can be obtained during the hiring process)</li><li>
Be able to ace (and pass) an extensive screening process</li><li>
Strong report writing skills</li><li>
Sharp visual activity and exceptional concentration skills</li><li>
Strong proficiency with technology</li></ul><p>
In the United States, GardaWorld Security remains the only guarding security company to be <b>Certified by Great Place to Work</b>. Apply today &ndash; this could be more than a job! 26% of our corporate employees started as frontline workers.</p><p>
If you&rsquo;re ambitious with an entrepreneurial spirit &ndash; someone who wants to be a GardaWorld Ambassador &ndash; a promising career awaits you!</p><p>
GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.</p><p>
Not the job for you? Make sure to check out all our jobs! We also have tactical, concierge, and even casual roles available.<br>
<br>
<b><i>Employment is contingent on the successful completion of a background check and drug screening to be conducted after an offer of employment is extended.</i></b></p><p><i>
It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment</i>.<br>
<br>
Whelan Security of California, Inc.<br>
CA Private Patrol Number: 16344</p></div>

Security Guard - Shipping Facility

University of Southern California

<div><b>Job ID</b> REQ20173687 <b>Category</b> Keck Medicine of USC</div>
<br><div><p>Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison I may schedule and confirm initial and follow-up medical appointments as needed.</p><p></p><p><b>
Essential Duties</b></p><ul><li>
1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative.</li><li>
2. Strives for first call resolution and demonstrates high level of customer service.</li><li>
3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external.</li><li>
4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily.</li><li>
5. Exhibits collegial and professional demeanor in all interactions.</li><li>
6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck.</li><li>
7. Follows USC/Keck Communications standard and policy.</li><li>
8. Accepts alternate assignments to any area within the organization as assigned by Management.</li><li>
9. Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work.</li><li>
10. Other duties as assigned</li><li>
11. May verify insurance as needed</li><li>
12. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner.</li><li>
13. May perform follow up check with all open pages while on shift and before leaving shift.</li><li>
14. Assists with staff and patient concerns courteously and professionally.</li><li>
15. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel.</li><li>
16. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations.</li><li>
17. Assists with staff and patient concerns courteously and professionally.</li><li>
18. Utilizes organizationally defined systems to perform patient communication.</li><li>
19. May perform scheduling functions, to include scheduling, rescheduling appointments, cancelations and confirmations.</li><li>
20. Using USC/Keck defined guidelines, and at their discretion, may carry out Service Recovery activity, and/or escalate to any Level 3/Lead or Supervisor within the Patient Access Center.</li></ul><p></p><p><b>
Required Qualifications:</b></p><ul><li>
Req High school or equivalent</li><li>
Pref Associate's degree Associates&rsquo; or Bachelors&rsquo; degree in healthcare, business or operations field strongly preferred.</li><li>
Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.</li><li>
Req 2 years Minimum 2 years of experience working in a customer service department/ environment or 1 year in healthcare or some combination thereof.</li></ul><ul><li>
Req Demonstrated interpersonal skills.</li><li>
Req Ability to multi-task.</li><li>
Req Excellent verbal and written communication skills.</li></ul><p></p><p><b>
Preferred Qualifications:
</b></p><ul><li>Pref Associate's degree Associates&rsquo; or Bachelors&rsquo; degree in healthcare, business or operations field strongly preferred.</li><li>
Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.</li><li>
Pref Knowledge of HIPPA compliance and various health insurance types.</li><li>
Pref Knowledge of medical terminology.</li><li>
Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred.</li><li>
Pref Bilingual: Spanish, Chinese and other languages preferred.</li></ul><p></p><p><b>
Required Licenses/Certifications:
</b></p><ul><li>Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)</li></ul><br>
The hourly rate range for this position is $21.00 &ndash; $33.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
<div><b>Job ID</b> REQ20173687 <b>Posted Date</b> 04/01/2026</div></div><p></p>

Patient Access Liaison I - Access Center - Full Time 8 Hour Rotating Shift (Non-Exempt) (Union)

US Department of Veterans Affairs

<div><div><h2 class="jobSectionHeader"><b>Summary</b></h2>
<p></p><p>The Program Support Assistant (Credentialing Program Assistant) is responsible for providing administrative and technical direction and support to the credentialing operations within the Credentialing &amp; Privileging Office under the Chief of Staff. The incumbent is responsible for collecting relevant data and the decision-making process to ensure that qualified health care professionals are providing appropriate care in appropriate settings.</p><p></p>
<p>Learn more about this agency</p></div></div>
<br><div><div><h2 class="jobSectionHeader"><b>This job is open to</b></h2>
</div><div><div><div><h3 class="jobSectionHeader"><b>The public</b></h3>
</div><div>U.S. Citizens, Nationals or those who owe allegiance to the U.S.
</div></div><div><div><h3 class="jobSectionHeader"><b>Career transition (CTAP, ICTAP, RPL)</b></h3>
</div><div>Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
</div></div></div><h3 class="jobSectionHeader"><b>Clarification from the agency</b></h3>
<p>ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.</p></div>
<br><div><div><h2 class="jobSectionHeader"><b>Duties</b></h2>
</div><p>Total Rewards<br>
<br>
VA Benefits<br>
<br>
Major duties include, but are not limited to:
</p><ul>
<li>Monitoring, for compliance and timely update, the expiration of time-limited credentials.</li>
<li>Serving as subject matter expert (SME) in the field of credentialing.</li>
<li>Receiving and reviews VetPro reports detecting problem areas requiring further investigation.</li>
<li>Managing provider applications (initial) for Non-LIPs credentialing within the VAMC.</li>
<li>Assuring application packages and other documents meet technical requirements per specialty of provider and assures application folder and database account (VetPro or other internal databases and spreadsheets) meet technical requirements.</li>
<li>Determining processes for coordination of incoming data and documents from a variety of sources.</li>
<li>Analyzing and managing issues related to documents that do not meet expected requirements, regulations or guidelines such as adverse actions against licensures, certifications, and NPDB) CQ reports.</li>
<li>Conducting final appointment into the VetPro database, after thoroughly researching, analyzing and validating all data, information, documents and signature authorities.</li>
<li>Developing and providing routine and special reports as requested by the C&amp;P manager/Analyst.</li>
<li>Possessing a credit card and responsible for maintaining records, reconciling monthly charge statements and verifying legitimacy of requests for NPDB Single and CQ enrollments/ renewals, licensure verification (if applicable), National Student Clearing House, Work Number and certifications (if applicable).</li>
<li>Reconciling transactions and resolving discrepancies with Fiscal Service.</li>
<li>Performing other credentialing duties as assigned.</li></ul><br>
<br>
<br>
<b>Work Schedule:</b> Full Time, Monday-Friday, 8:00am-4:30pm<br>
<b>Position Description Title/PD#:</b> Program Support Assistant (Credentialing Program Assistant)/PD14841S<br>
<b>Physical Requirements</b>: The work is mostly sedentary. Occasionally, light physical effort may be required, such as that involved with walking, stair climbing, and carrying of light office items.<br>
<b>Virtual: </b>This is not a virtual position<br>
<b>Telework:</b> Not Authorized<br>
<b>Critical Skills Incentive (CSI): </b>Not Authorized<br>
<b>Permanent Change of Station (PCS): </b>Not Authorized</div><p></p>
<br><div><div><h2 class="jobSectionHeader"><b>Requirements</b></h2>
</div><h3 class="jobSectionHeader"><b>Conditions of employment</b></h3>
<p></p><ul><li>You must be a U.S. citizen to apply for this job</li>
<li>Subject to a background/suitability investigation</li>
<li>Selective Service Registration is required for males born after 12/31/1959</li>
<li>A complete application package; Resume, Transcripts, etc. is required</li>
<li>Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).</li>
<li>Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.</li>
</ul>As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period (OR INSERT &quot;2-year trial period&quot;) during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
<ul><li>your performance and conduct;</li>
<li>the needs and interests of the agency;
</li><li>whether your continued employment would advance organizational goals of the agency or the Government; and
</li><li>whether your continued employment would advance the efficiency of the Federal service</li>
</ul><div>Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.</div><div><br>
</div><p></p><h3 class="jobSectionHeader"><b>Qualifications</b></h3>
<p><b>To qualify for this position,</b> applicants must meet all requirements by the closing date of this announcement.<br>
<br>
<b>GS-07 grade level:</b> One year of specialized experience (equivalent to the GS-06 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes but is not limited to: Verifying of information in health care provider files, Maintaining confidentiality of information in accordance with the Privacy Act, Provides quality control checks on data, Managing multiple projects and priorities and meets deadlines, Using software applications such as word processing and data bases and internet database applications for data entry, file maintenance and data retrieval, Researching reference materials, regulations, and standards to identify appropriate action necessary to correct problems or issues.<br>
<br>
There is no educational substitution for the GS-07 level.<br>
<br>
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.<br>
</p><div><h3 class="jobSectionHeader"><b>Education</b></h3>
<p>There is no educational substitution for this grade level.
</p></div><div><h3 class="jobSectionHeader"><b>Additional information</b></h3>
<div><div><p>Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.<br>
<br>
Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.<br>
<br>
The <b>Interagency Career Transition Assistance Plan (ICTAP)</b> and <b>Career Transition Assistance Plan (CTAP)</b> provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.<br>
<br>
<b>Receiving Service Credit for Earning Annual (Vacation) Leave:</b> Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.<br>
<br>
<b>This job opportunity announcement may be used to fill additional vacancies.</b><br>
<br>
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.</p></div></div><br>
<p></p>
<p>Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.</p>
</div><div><div><div><div><div><h1 class="jobSectionHeader"><p>Benefits</p></h1></div></div><div>
<p>A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
</p><p></p><p>Review our benefits
</p><div><p>Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.</p></div></div></div></div></div></div>
<br><div><h2 class="jobSectionHeader"><b>How you will be evaluated</b></h2>
<p>You will be evaluated for this job based on how well you meet the qualifications above.</p>
<p><b>IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. </b>Applicants will be referred in the order in which they were received.</p></div>
<br><div><div><h2 class="jobSectionHeader"><b>Required Documents</b></h2>
</div><p>Documents Accepted:<br>
</p><ul><li>
Cover Letter</li><li>
DD-214/ Statement of Service</li><li>
Disability Letter (VA)</li><li>
Other (1)</li><li>
Resume</li><li>
Separation Notice (RIF)</li><li>
SF-15</li><li>
SF-50/ Notification of Personnel Action</li></ul><br>
Documents Required:<br>
<ul><li>Resume</li></ul><br>
Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).<i>You will not be contacted for additional information.</i> Applicants will be deemed ineligible if supporting documentation is not submitted.<br>
<br>
<b>Veterans' Preference: </b>Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.<br>
<br>
<b>Applications are accepted online. </b>Applying online will allow you to review and track the status of your application.</div><p></p>
<br><div><div><h2 class="jobSectionHeader"><b>How to Apply</b></h2>
</div><div><div><p><b>All applicants are encouraged to apply online.</b><br>
<br>
<b>To apply for this position,</b> you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 04/10/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12925467.<br>
<br>
1. To begin, click <b>Apply Online </b>to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.<br>
<br>
2. Click <b>Submit My Answers </b>to submit your application package.<br>
<br>
<b>NOTE:</b> It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.<br>
<br>
<b>To return to an incomplete application</b>, log into your USAJOBS account and click <b>Update Application </b>in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.</p></div><p><br>
</p></div>
<div><h3 class="jobSectionHeader"><b>Agency contact information</b></h3>
 <div>Jeremy Trader
</div><div><div><div>Email</div>
<div>Jeremy.Trader@va.gov
</div></div><div><div>Address</div>
<div><div><i>Greater Los Angeles Healthcare System</i><br>
<i>11301 Wilshire Boulevard</i><br>
<i>Los Angeles, CA 90073</i><br>
<i>US
</i></div></div></div></div></div><h3 class="jobSectionHeader"><b>Next steps</b></h3>
<div><div><p>After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.</p></div></div></div><p></p>
<br><div><div><h2 class="jobSectionHeader"><b>Overview</b></h2>
</div><div><div>Accepting applications</div>
<div><div>Open &amp; closing dates</div>
 <div>03/31/2026 to 04/10/2026
</div></div><div><div>Salary</div>
<div>$58,827 - $76,476 per year
</div></div><div><div>Pay scale &amp; grade</div>
<div>GS 7</div>
</div><div><div>Location</div>
<div>4 vacancies in the following location:</div>
 <div><div><div><div>Los Angeles, CA
</div></div></div></div></div><div></div><div><div>Remote job</div>
<div>No</div>
</div><div><div>Telework eligible</div>
<div>No</div>
</div><div><div>Travel Required</div>
<div>Not required</div>
</div><div><div>Relocation expenses reimbursed</div>
<div>No
</div></div><div><div>Appointment type</div>
<div>Permanent</div>
</div><div><div>Work schedule</div>
<div>Full-time</div>
</div><div><div>Service</div>
<div>Competitive</div>
</div><div><div>Promotion potential</div>
<div>None
</div></div><div><div>Job family (Series)</div>
<ul><li>0303 Miscellaneous Clerk And Assistant
</li></ul></div><div><div>Supervisory status</div>
<div>No</div>
</div><div><div>Security clearance</div>
<div>Not Required</div>
</div><div><div>Drug test</div>
<div>No</div>
</div><div><div>Position sensitivity and risk</div>
<div>Non-sensitive (NS)/Low Risk</div>
</div><div><div>Trust determination process</div>
<ul><li>Credentialing
</li><li>Suitability/Fitness
</li></ul></div><div><div>Financial disclosure</div>
<div>No</div>
</div><div><div>Bargaining unit status</div>
<div>No</div>
</div><div></div><div><div>Announcement number</div>
<div>CBSX-12925467-26-JLT</div>
</div><div><div>Control number</div>
<div>863296300</div></div></div></div>

Program Support Assistant (Credentialing Program Assistant)

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