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customer service trainer

SME Careers

<div>
 In this hourly, remote contractor role, you will work as an Arabic Quality Assurance Lead (QAL) to oversee quality, consistency, and trainer performance across Arabic AI training projects. You will review AI-generated Arabic content and trainer/QA work, evaluate output quality against project guidelines, provide precise written feedback, and ensure that all contributors follow the expected quality standards.
 
 
 You will assess work for accuracy, fluency, grammar, spelling, tone, cultural appropriateness, meaning preservation, instruction-following, formatting, and adherence to project-specific rubrics. You will spot recurring quality issues, communicate updates to trainers and QAs, support onboarding, maintain documentation, and help activate contributors who are not working consistently. This role requires strong Arabic and English skills, excellent attention to detail, structured communication, and the ability to manage quality workflows across remote teams.
 
 
 This role is with SME Careers, a fast-growing AI Data Services company and subsidiary of SuperAnnotate, delivering training data for many of the world&rsquo;s largest AI companies and foundation-model labs. Your Arabic quality leadership will directly help improve the world&rsquo;s premier AI models by ensuring that Arabic training data is natural, accurate, culturally appropriate, well-documented, and aligned with client expectations.
 
 
 Selection process involves an AI interview, a domain-specific task, and an interview with a recruiter.
 
 
 
 Important
 
 
 
 There is no immediate project for this role; however, if qualified, you will be among the first experts we reach out to when relevant opportunities arise. This will also provide you with access to future projects available through our expert network.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Quality monitoring: Spot-check Arabic items, identify quality issues, provide ongoing feedback through DMs, and escalate recurring or critical issues.
 </li>
 <li>
 Trainer and QA communication: Update trainers and QAs on Discord about new item guidelines, project changes, workflow updates, and quality expectations.
 </li>
 <li>
 Question handling: Respond to trainer/QA questions clearly and promptly, especially around Arabic wording, grammar, register, dialect, RTL formatting, translation fidelity, terminology, and cultural context.
 </li>
 <li>
 Trainer/QA activation management: DM contributors who are inactive or not working, encourage activation, track follow-ups, and flag availability issues when needed.
 </li>
 <li>
 Documentation: Create and maintain Arabic project documentation, including style guides, trackers, FAQs, quality notes, examples, honeypots, and onboarding materials.
 </li>
 <li>
 Onboarding and training: Schedule and run onboarding/training calls with trainers and QAs to explain project expectations, workflows, rubrics, quality standards, and Arabic-specific style requirements.
 </li>
 <li>
 Quality alignment: Ensure all trainers and QAs apply Arabic language guidelines consistently and understand updates as projects evolve.
 </li>
 <li>
 Process improvement: Identify recurring quality gaps, propose workflow improvements, and help build scalable QA processes for Arabic-language projects.
 
 
 </li>
 </ul>
 
 Your Profile
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Arabic, Linguistics, Translation, Communications, Journalism, English, Education, Quality Assurance, or a relevant domain/related field.
 </li>
 <li>
 Native or near-native Arabic proficiency with strong reading and writing skills.
 </li>
 <li>
 Strong grasp of the English language to follow project guidelines, communicate with teams, and provide clear feedback in English.
 </li>
 <li>
 3+ years of professional experience in Arabic writing, editing, translation, localization, content QA, AI training, education, annotation, or related language-review workflows.
 </li>
 <li>
 Strong understanding of Arabic grammar, spelling conventions, punctuation, diacritics, RTL formatting, tone, register, Modern Standard Arabic, and regional Arabic variation.
 </li>
 <li>
 Ability to evaluate Arabic content against detailed rubrics and identify issues such as mistranslation, literal phrasing, unnatural tone, incorrect register, dialect inconsistency, hallucinated claims, ambiguity, or inconsistent terminology.
 </li>
 <li>
 Experience leading or supporting remote teams of trainers, annotators, reviewers, editors, or QAs is strongly preferred.
 </li>
 <li>
 Comfortable working in fast-moving remote environments using tools such as Discord, Google Sheets, Google Docs, trackers, dashboards, and project management systems.
 </li>
 <li>
 Highly detail-oriented and organized, with the ability to maintain style guides, FAQs, trackers, onboarding materials, honeypots, and other quality documentation.
 </li>
 <li>
 Experience with AI training, data annotation, large language models, prompt/response evaluation, or rubric-based LLM QA is a strong plus.
 </li>
 </ul>
</div>

Arabic Quality Assurance Lead (QAL)

Tuwaiq Academy | أكاديمية طويق

<div>
 
 
 Job Overview
 
 
 
 We are seeking an experienced
 
 Cybersecurity Trainer
 
 to deliver high-quality cybersecurity training programs. The ideal candidate is passionate about teaching, possesses strong technical expertise in cybersecurity, and can translate complex security concepts into engaging, hands-on learning experiences. The trainer will prepare learners for real-world cybersecurity careers through practical instruction and industry best practices.
 
 
 
 
 
 
 Responsibilities
 
 
 
 ● Deliver instructor-led training in cybersecurity through lectures, workshops, and hands-on labs.
 
 
 ● Teach both foundational and advanced cybersecurity concepts using practical, project-based learning.
 
 
 ● Guide trainees through real-world cybersecurity scenarios and technical exercises.
 
 
 ● Evaluate learner performance and provide constructive technical feedback.
 
 
 ● Support learners throughout their training journey and encourage continuous improvement.
 
 
 ● Stay up to date with emerging cyber threats, security technologies, and industry best practices.
 
 
 
 
 
 
 Requirements
 
 
 
 ● Bachelor's degree in Cybersecurity, Computer Science, Information Security, Information Technology, or a related field.
 
 
 ● 3+ years of professional experience in cybersecurity or information security.
 
 
 ● Experience delivering technical training, workshops, bootcamps, or mentoring.
 
 
 ● Strong understanding of cybersecurity domains, including:
 
 
 ● Hands-on experience with common security tools and platforms.
 
 
 ● Excellent communication and presentation skills.
 
 
 ● Ability to explain complex technical concepts to learners with different levels of experience.
 
 
 
 
 
 
 Preferred Skills
 
 
 
 ● Experience delivering hands-on cybersecurity labs and technical workshops.
 
 
 ● Familiarity with SIEM platforms such as Microsoft Sentinel, Splunk, QRadar, or Elastic Security.
 
 
 ● Experience with cloud security on AWS, Azure, or Google Cloud Platform.
 
 
 ● Knowledge of scripting languages such as Python, PowerShell, or Bash.
 
</div>

CyberSecurity Instructor

Richemont

<div>Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Your Mission
As the Retail Trainer &amp; Coach, KSA, you will play a key role in developing the capabilities of our boutique teams by delivering impactful learning experiences, coaching, and performance development initiatives. Partnering closely with Boutique Management and cross-functional stakeholders, you will bring Cartier&rsquo;s Learning &amp; Transformation strategy to life, empowering teams to deliver exceptional client experiences, strengthen selling excellence, and drive commercial performance across the Kingdom of Saudi Arabia.
With approximately 80% of your time spent in boutiques or delivering virtual coaching, you will ensure learning is effectively translated into everyday behaviours that elevate client engagement, clienteling, after-sales service, and key retail performance indicators.
How You Will Experience Success With Us
Learning Needs Analysis &amp; Development Planning
<ul><li>Partner with Boutique Management, Commercial teams, and Regional Learning &amp; Transformation to identify capability gaps and development priorities across the KSA network.
</li><li>Design and implement tailored learning and coaching plans aligned with business objectives and boutique needs.
</li><li>Collaborate with cross-functional stakeholders, including HR, Client, Marketing, Operations, and High Jewellery teams, to support the successful delivery of learning initiatives.
</li><li>Contribute to regional learning projects and support the execution of the Learning &amp; Transformation roadmap.
</li></ul>Learning Delivery &amp; Facilitation
<ul><li>Deliver engaging classroom, virtual, and in-boutique learning programmes that support Cartier&rsquo;s client journey, selling philosophy, and service excellence standards.
</li><li>Facilitate practical learning experiences, including sales floor coaching, role plays, and skill-building activities that reinforce learning and encourage behavioural change.
</li><li>Lead onboarding experiences for new joiners, supporting their successful integration and performance readiness.
</li><li>Foster a culture of continuous learning by encouraging knowledge sharing and collaboration across boutique teams.
</li></ul>Coaching &amp; Performance Development
<ul><li>Observe boutique teams in their day-to-day environment and provide timely, constructive coaching and feedback to strengthen client experience and commercial performance.
</li><li>Partner with Boutique Management to reinforce learning, support individual development plans, and sustain performance improvements over time.
</li><li>Coach teams to strengthen selling behaviours, clienteling capabilities, after-sales service, and long-term client relationship development.
</li><li>Inspire confidence, accountability, and continuous growth by creating meaningful coaching moments that translate learning into everyday practice.
</li></ul>Learning Impact &amp; Business Performance
<ul><li>Monitor and evaluate the effectiveness of learning initiatives through boutique observations, coaching follow-up, and commercial performance indicators including sales, Average Unit Retail (AUR), conversion, Net Promoter Score (NPS), and client engagement.
</li><li>Analyse performance data to identify coaching opportunities and recommend targeted development actions.
</li><li>Support the maintenance and effective use of Learning Management Systems (LMS) and digital learning platforms to ensure accurate tracking and reporting.
</li><li>Share insights and best practices with Regional Learning &amp; Transformation and business stakeholders to continuously enhance learning effectiveness and business impact.
</li></ul>What You Will Bring
<ul><li>Minimum of 5 years&rsquo; experience in Learning &amp; Development, Learning &amp; Transformation, or Retail Coaching within a luxury or premium retail environment.
</li><li>Previous luxury retail experience, ideally in a sales, boutique leadership, or boutique management role.
</li><li>Proven experience delivering engaging learning programmes and facilitating both in-person and virtual training.
</li><li>Minimum of 3 years&rsquo; experience coaching individuals and teams to improve selling excellence, client development, and service performance.
</li><li>Strong understanding of retail KPIs and the ability to translate business insights into meaningful coaching and development plans.
</li><li>Demonstrated ability to build trusted partnerships and influence stakeholders across a matrix organisation.
</li><li>Strong communication, facilitation, presentation, and interpersonal skills.
</li><li>Experience working with Learning Management Systems (LMS), digital learning tools, and Microsoft Office applications.
</li><li>Train-the-Trainer certification is highly desirable.
</li><li>Fluency in English and Arabic is essential; French is an advantage.
</li></ul>#Richemont #WeCraftTheFuture</div>

L&T Retail Trainer & Coach – KSA (Fixed-Term)

webook.com

<div>
 Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
 
 
 If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.
 
 
 
 Role Overview :
 
 
 
 webook.com is looking for a Customer Care Manager to lead customer care operations across webook.com, its clients, and global markets.
 
 
 This role will own the function end to end, including in-house team management, service quality, escalations, processes, reporting, systems, and outsourcing strategy. The ideal candidate is a hands-on leader who can build a scalable operation while maintaining a consistently high customer experience.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead the day-to-day customer care operation across webook.com and client accounts
 </li>
 <li>
 Manage, coach, and develop the in-house customer care team
 </li>
 <li>
 Define team structures, shifts, workflows, escalation paths, and service standards
 </li>
 <li>
 Develop and manage outsourcing and agency partnerships for global markets
 </li>
 <li>
 Ensure coverage across different markets, languages, time zones, major events, and high-demand periods
 </li>
 <li>
 Oversee customer inquiries, complaints, refunds, booking issues, payments, ticket access, and event-related concerns
 </li>
 <li>
 Manage complex and sensitive escalations
 </li>
 <li>
 Establish and monitor KPIs including response time, resolution time, customer satisfaction, backlog, quality, and productivity
 </li>
 <li>
 Build quality assurance, training, and knowledge management processes
 </li>
 <li>
 Work closely with Product, Technology, Operations, Finance, Marketing, and Commercial teams to resolve recurring customer issues
 </li>
 <li>
 Identify opportunities to improve processes, systems, automation, and the overall customer journey
 </li>
 <li>
 Provide regular performance reports and customer insights to leadership
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor Degree in Business or similar
 </li>
 <li>
 Fluency in both Arabic and English is required
 </li>
 <li>
 Proven experience managing customer care, customer service, contact centre, or customer experience operations
 </li>
 <li>
 Experience managing both in-house teams and outsourced service providers
 </li>
 <li>
 Strong understanding of service levels, workforce planning, quality assurance, and performance management
 </li>
 <li>
 Comfortable operating in a fast-paced, high-volume environment
 </li>
 <li>
 Strong analytical, communication, and problem-solving skills
 </li>
 <li>
 Experience with customer care platforms, ticketing systems, automation, and reporting tools
 </li>
 <li>
 Experience in ticketing, entertainment, sports, events, e-commerce, travel, or technology is an advantage
 </li>
 </ul>
</div>

Customer Care Manager

LG Electronics

<div>Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all.
 
 
With a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly global scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance &amp; Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.
 
Our management philosophy, &quot;&quot;Jeong-do Management,&quot;&quot; embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom, fostering a collaborative work environment.
 
 
Join us and become a part of a company that is not just about creating solutions for a better life, because at LG, Life's Good.
<div><h3 class="jobSectionHeader">What You'll Do</h3>
<ul><li>Lead and manage all daily operations of the Repair &amp; Maintenance Branch to ensure service excellence and operational efficiency.</li>
<li>Oversee repair, maintenance, installation, and technical support activities.</li>
<li>Ensure timely completion of service requests and achievement of service KPIs.</li>
<li>Manage and develop a team of service engineers, technicians, and support staff.</li>
<li>Monitor branch performance, productivity, and customer satisfaction levels.</li>
<li>Handle escalated customer complaints and implement corrective actions.</li>
<li>Control branch expenses and ensure achievement of revenue and profitability targets.</li>
<li>Manage spare parts inventory and ensure stock availability and accuracy.</li>
<li>Ensure compliance with company policies, quality standards, and safety regulations.</li>
<li>Prepare branch performance reports and provide recommendations for continuous improvement.</li>
<li>Coordinate with sales, logistics, and headquarters teams to enhance service operations.</li>
<li>Drive operational improvements to increase efficiency and customer experience.</li>
</ul><h3 class="jobSectionHeader">What You Must Have</h3>
<ul><li>Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, Business Administration, or a related field.</li>
<li>5+ years of experience in repair, maintenance, service operations, or technical support functions.</li>
<li>Minimum 3 years of leadership or branch management experience.</li>
<li>Strong knowledge of service center operations and maintenance processes.</li>
<li>Experience managing technicians, engineers, and cross-functional teams.</li>
<li>Strong customer service and complaint management skills.</li>
<li>Excellent leadership, communication, and problem-solving abilities.</li>
<li>Experience managing budgets, operational costs, and service KPIs.</li>
<li>Proficiency in Microsoft Office and ERP/Service Management systems.</li>
<li>Ability to work in a fast-paced environment and manage multiple priorities.</li>
</ul><h3 class="jobSectionHeader">Nice If You Have</h3>
<ul><li>Lean, Six Sigma, or process improvement certification.</li>
<li>Experience with field service management systems.</li>
<li>Familiarity with LG Electronics products and service standards.</li>
<li>Strong analytical and reporting skills.</li>
<li>Knowledge of Saudi market service operations and customer expectations.</li>
<li>PMP, ITIL, or other relevant professional certifications.</li>
</ul></div>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable federal, state, or local law.</div>

Repair & Maintenance Branch Manager

Confidential Government

<div>
 
 
 Summary
 
 
 
 Drives an integrated approach to quality, safety, and customer/beneficiary experience across service operations, ensuring consistent delivery, regulatory compliance, and high satisfaction levels.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and manage quality standards and service delivery frameworks
 </li>
 <li>
 Ensure health, safety, and risk management compliance
 </li>
 <li>
 Monitor service performance and customer experience metrics
 </li>
 <li>
 Lead audits, inspections, and continuous improvement initiatives
 </li>
 <li>
 Analyze feedback and implement corrective and preventive actions (CAPA)
 </li>
 <li>
 Produce performance dashboards and executive reports
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 5&ndash;10 years of experience in quality, operations, or service excellence
 </li>
 <li>
 Experience in service-based or project-based environments
 </li>
 <li>
 Prior exposure to quality management, HSE, or customer experience is required
 </li>
 </ul>
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Engineering, Quality Management, or related field
 </li>
 <li>
 Master&rsquo;s degree is a plus
 </li>
 </ul>
 
 
 
 
 
 Certifications (Preferred)
 
 
 <ul>
 <li>
 ISO 9001 Lead Auditor
 </li>
 <li>
 Six Sigma (Green Belt or Black Belt)
 </li>
 <li>
 NEBOSH / IOSH or equivalent safety certification
 </li>
 <li>
 Certified Quality Manager (CQM) or similar
 </li>
 </ul>
 
 
 
</div>

Quality, Safety & Impact Assurance Manager

Rentokil Initial

<div>Rentokil Boecker Saudi Arabia is looking for enthusiastic and customer-focused Part-Time Call Center Agents to join our team. This position is for Saudi Nationals Only.
The successful candidate will be responsible for handling customer inquiries received through telephone, website, live chat, WhatsApp, and email, while ensuring timely follow-up and an exceptional customer experience.
Working Hours: 4 hours per day, 6 days per week (split shifts)
Work Model: Hybrid (office and remote)
He/she will be responsible of the following:<ul><li>
Receive and manage customer inquiries across all communication channels.</li><li>
Log all customer inquiries and prospects into the ICABS system.</li><li>
Allocate prospects to the assigned Sales Consultant in each branch.</li><li>
Notify the assigned consultant immediately via email and WhatsApp.</li><li>
Follow up on all inquiries within 24 hours to confirm whether the customer has been visited, surveyed, quoted, or converted into a sale.</li><li>
Escalate any delays or missed actions to the Branch Manager (BM) and Area Sales Manager (ASM).</li><li>
Maintain accurate records and ensure excellent customer service at all times.</li></ul> 

Requirements 
<ul><li>
Saudi National only.</li><li>
Fluent in Arabic and English (spoken and written).</li><li>
Strong communication and customer service skills.</li><li>
Good computer skills and attention to detail.</li><li>
Ability to multitask and work in a fast-paced environment.</li><li>
University students, fresh graduates, or candidates seeking a flexible part-time opportunity are encouraged to apply.</li></ul></div>

Part - Time Call Center Agent

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