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customer success lead

Noon Academy

<div><h3 class="jobSectionHeader">About Noon</h3>
Radically Changing the Way People Learn!
Noon Academy is the leading edtech platform in the Middle East, with over 12 million students and teachers using our app to learn, teach, and collaborate. We have recently raised $41 million in Series B funding to expand our reach and impact in the region and beyond. We are on a mission to transform the physical classroom experience by introducing our highly engaging social, group-based learning and AI to make learning fun and improve learning efficacy. Our ultimate goal is to provide access to the best teachers to every student even if that teacher is only available virtually. We believe we can do this if we blend AI, peer-to-peer learning, and a carefully designed physical space.<div>
Hear it directly from our CEO and co-founder: here</div><h2 class="jobSectionHeader">
Student Success Lead</h2>
Role purpose
Design and operate the system that keeps students on track &mdash; at scale. This isn't a role about knowing each student individually. It's about building the frameworks, segments, and action triggers that ensure the right intervention reaches the right student at the right moment &mdash; systematically, not case by case.
You think like an analyst and act like an operator. You build the segmentation logic, define what each segment needs, test whether the actions work, and improve the system over time.
What you'll do
Build and maintain the student segmentation system<ul><li>
Define the behavioural and performance dimensions that matter for classifying students &mdash; think recency of engagement, frequency of practice, and mastery signals.</li><li>
Translate these dimensions into a working, maintainable tagging system: every student has a clear segment, and that segment updates as their behaviour changes.</li></ul>
Define action playbooks per segment<ul><li>
For each segment, define the intended action: what happens, who owns it, through what channel, and at what cadence.</li><li>
These aren't ad-hoc responses to individual cases &mdash; they're standing playbooks that run whenever the criteria are met.</li><li>
Work with Communication &amp; Reporting to ensure the right message reaches students and parents at trigger points. Work with Student Journey to ensure high-risk segments are surfacing upstream journey problems, not just downstream symptoms.</li></ul>
Measure whether it's working<ul><li>
Track segment movement over time: are at-risk students converting to on-track? Is the high-potential segment growing?</li><li>
Run structured tests on interventions &mdash; vary the action, the timing, or the channel, and measure which combination moves the metric.</li><li>
Bring findings back into the playbooks. The system should get smarter each semester.</li></ul>
Own the on-track view<ul><li>
Maintain the operational view of student health across programs &mdash; who's in which segment, how it's changed week over week, and what the team should prioritise.</li><li>
Flag when segment patterns suggest a systemic problem (e.g., a whole cohort going cold) vs. a distribution of individual issues.</li></ul>
You'll thrive here if you<ul><li>
Think in systems and segments, not individual cases. When you see a 60% completion rate, your first instinct is to cut it by behaviour cluster &mdash; not to pick up the phone and call a student.</li><li>
Are comfortable building classification logic &mdash; defining the criteria, testing whether they work, and refining them when they don't.</li><li>
Can move between data and action without losing the thread. You're not just an analyst who writes reports &mdash; you close the loop into a concrete playbook.</li><li>
Are structured in how you communicate findings. Teams downstream (comms, school leads, supervisors) need to know what to do, not just what the data says.</li></ul>
What we're looking for<ul><li>
2 years of experience in growth, lifecycle/CRM, operations, or data-driven customer success &mdash; any role where you segmented a user population and designed differentiated actions per segment.</li><li>
Comfort working with data: building or reading cohort analyses, defining tagging criteria, tracking segment migration over time.</li><li>
Experience running A/B tests or structured experiments on interventions &mdash; not just reporting on outcomes.</li></ul><h3 class="jobSectionHeader">
About the Benefits</h3><ul><li>
Health: Full Medical coverage including Family Dependants.</li><li>
Time Off: 21 days annual leave.</li><li>
Team &amp; Connection: Regular social activities with a smart, low-ego, multi-cultural team.</li></ul><h3 class="jobSectionHeader">
Why work at Noon?</h3><ul><li>
Impact: Work on the world&rsquo;s first social learning platform that impacts millions of students globally.</li><li>
Values: Join a team that lives by STUDENT FIRST, BE ORIGINAL, OWN IT, and BE BETTER EVERYDAY.</li><li>
Innovation: An environment that offers the freedom to commit &quot;first-time mistakes&quot; in the pursuit of learning and bold solutions&mdash;NEVER DEPRIVE A LEARNER.</li></ul><h3 class="jobSectionHeader">
About Diversity &amp; Inclusion</h3>
At Noon, we respect and value differences. Whatever your race, religion, sexual orientation, or gender, this is a place to feel at home, express yourself freely, and make your mark. Noon is proud to be an equal opportunity employer.</div>

Customer Success Lead

Noon - Education for Everyone

<div>
 
 About Noon
 
 
 
 
 
 Radically Changing the Way People Learn!
 
 
 
 
 
 Noon Academy
 
 is the leading edtech platform in the Middle East, with over 12 million students and teachers using our app to learn, teach, and collaborate. We have recently raised $41 million in Series B funding to expand our reach and impact in the region and beyond. We are on a mission to transform the physical classroom experience by introducing our highly engaging social, group-based learning and AI to make learning fun and improve learning efficacy. Our ultimate goal is to provide access to the best teachers to every student even if that teacher is only available virtually. We believe we can do this if we blend AI, peer-to-peer learning, and a carefully designed physical space.
 
 
 Hear it directly from our CEO and co-founder:
 
 here
 
 
 
 Student Success Lead
 
 
 
 Role purpose
 
 
 
 Design and operate the system that keeps students on track &mdash; at scale. This isn't a role about knowing each student individually. It's about building the frameworks, segments, and action triggers that ensure the right intervention reaches the right student at the right moment &mdash; systematically, not case by case.
 
 
 You think like an analyst and act like an operator. You build the segmentation logic, define what each segment needs, test whether the actions work, and improve the system over time.
 
 
 
 What You'll Do
 
 
 
 
 Build and maintain the student segmentation system
 
 
 
 <ul>
 <li>
 Define the behavioural and performance dimensions that matter for classifying students &mdash; think recency of engagement, frequency of practice, and mastery signals.
 </li>
 <li>
 Translate these dimensions into a working, maintainable tagging system: every student has a clear segment, and that segment updates as their behaviour changes.
 
 
 </li>
 </ul>
 
 Define action playbooks per segment
 
 
 
 <ul>
 <li>
 For each segment, define the intended action: what happens, who owns it, through what channel, and at what cadence.
 </li>
 <li>
 These aren't ad-hoc responses to individual cases &mdash; they're standing playbooks that run whenever the criteria are met.
 </li>
 <li>
 Work with Communication &amp; Reporting to ensure the right message reaches students and parents at trigger points. Work with Student Journey to ensure high-risk segments are surfacing upstream journey problems, not just downstream symptoms.
 
 
 </li>
 </ul>
 
 Measure whether it's working
 
 
 
 <ul>
 <li>
 Track segment movement over time: are at-risk students converting to on-track? Is the high-potential segment growing?
 </li>
 <li>
 Run structured tests on interventions &mdash; vary the action, the timing, or the channel, and measure which combination moves the metric.
 </li>
 <li>
 Bring findings back into the playbooks. The system should get smarter each semester.
 
 
 </li>
 </ul>
 
 Own the on-track view
 
 
 
 <ul>
 <li>
 Maintain the operational view of student health across programs &mdash; who's in which segment, how it's changed week over week, and what the team should prioritise.
 </li>
 <li>
 Flag when segment patterns suggest a systemic problem (e.g., a whole cohort going cold) vs. a distribution of individual issues.
 
 
 </li>
 </ul>
 
 
 You'll thrive here if you
 
 
 
 
 <ul>
 <li>
 Think in systems and segments, not individual cases. When you see a 60% completion rate, your first instinct is to cut it by behaviour cluster &mdash; not to pick up the phone and call a student.
 </li>
 <li>
 Are comfortable building classification logic &mdash; defining the criteria, testing whether they work, and refining them when they don't.
 </li>
 <li>
 Can move between data and action without losing the thread. You're not just an analyst who writes reports &mdash; you close the loop into a concrete playbook.
 </li>
 <li>
 Are structured in how you communicate findings. Teams downstream (comms, school leads, supervisors) need to know what to do, not just what the data says.
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 2 years of experience in growth, lifecycle/CRM, operations, or data-driven customer success &mdash; any role where you segmented a user population and designed differentiated actions per segment.
 </li>
 <li>
 Comfort working with data: building or reading cohort analyses, defining tagging criteria, tracking segment migration over time.
 </li>
 <li>
 Experience running A/B tests or structured experiments on interventions &mdash; not just reporting on outcomes.
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 <ul>
 <li>
 Health: Full Medical coverage including Family Dependants.
 </li>
 <li>
 Time Off: 21 days annual leave.
 </li>
 <li>
 Team &amp; Connection: Regular social activities with a smart, low-ego, multi-cultural team.
 
 
 </li>
 </ul>
 Why work at Noon?
 
 
 <ul>
 <li>
 Impact: Work on the world&rsquo;s first social learning platform that impacts millions of students globally.
 </li>
 <li>
 Values: Join a team that lives by STUDENT FIRST, BE ORIGINAL, OWN IT, and BE BETTER EVERYDAY.
 </li>
 <li>
 Innovation: An environment that offers the freedom to commit "first-time mistakes" in the pursuit of learning and bold solutions&mdash;NEVER DEPRIVE A LEARNER.
 
 
 </li>
 </ul>
 
 About Diversity &amp; Inclusion
 
 
 
 At Noon, we respect and value differences. Whatever your race, religion, sexual orientation, or gender, this is a place to feel at home, express yourself freely, and make your mark. Noon is proud to be an equal opportunity employer.
 
 
 Noon Academy is the leading edtech platform in the Middle East, with over 14 million students and teachers using our app to learn, teach, and collaborate. We have recently raised $41 million in Series B funding to expand our reach and impact in the region and beyond. We are on a mission to transform the physical classroom experience by introducing our highly engaging social, group-based learning and AI to make learning fun and improve learning efficacy. Our ultimate goal is to provide access to the best teachers to every student even if that teacher is only available virtually. We believe we can do this if we blend AI, peer-to-peer learning, and a carefully designed physical space.
</div>

Microsoft

<div>
 
 Overview
 
 
 
 With over 17,000 employees worldwide, the mission of Microsoft&rsquo;s Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products, services, and partnerships. Join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
 
 
 Are you the tech-savvy, cloud loving person that has Cloud and IT Service Management blood running in their veins? Do you want to be that key person that helps our strategic enterprise customers to achieve the most with Microsoft products and services? Do you get your energy from helping your customers succeed in making their transformational cloud projects real?
 
 
 As Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.
 
 
 The CSAM role in the Customer Success Unit at Microsoft will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
 Responsibilities
 
 
 
 As a CSAM your key areas of responsibility will be:
 
 
 Customer Relationship Management
 
 
 <ul>
 <li>
 You will nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance.
 
 
 </li>
 </ul>
 Customer Success Leadership &ndash; Consumption Leadership
 
 
 <ul>
 <li>
 De-risk and accelerate the delivery of Microsoft solutions and take ownership of team orchestration and coordination that accelerates production level consumption and customer adoption across cloud. Ensure there is alignment to top customer priorities to help our customers get value from their Microsoft investments and leverage support agreement to achieve their goals.
 
 
 </li>
 </ul>
 Customer Success Leadership &ndash; Customer Strategy and Growth
 
 
 <ul>
 <li>
 Engages with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
 </li>
 <li>
 Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
 
 
 </li>
 </ul>
 Customer Success leadership - Delivery and program management
 
 
 <ul>
 <li>
 Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
 
 
 </li>
 </ul>
 Customer Success Leadership - Customer Health
 
 
 <ul>
 <li>
 You will identify and assess customers&rsquo; critical services across our cloud platforms and work with customers to ensure that these services are healthy and resilient.
 
 
 </li>
 </ul>
 Technical Relevance
 
 
 <ul>
 <li>
 Develop technical competency across a breadth of Solution areas which supports customer advice, connecting their business goals to Microsoft solutions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience in Aviation or Retail industry
 </li>
 <li>
 Bachelor&rsquo;s degree in business, IT, Computer Science, or related field
 </li>
 <li>
 Several years' experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
 </li>
 <li>
 Experience in relevant Microsoft solutions
 
 
 </li>
 </ul>
 Strong experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
 
 
 
 Additional / Preferred Qualifications
 
 
 
 <ul>
 <li>
 Certification in relevant Microsoft solutions (e.g., Azure, M365) or similar solutions
 </li>
 <li>
 Relevant professional certifications, such as:
 </li>
 <ul>
 <li>
 ITIL Foundation or equivalent service management certification
 </li>
 <li>
 Project Management Institute (PMI) or equivalent certification
 </li>
 <li>
 PROSCI or equivalent Change Management certification
 
 </li>
 </ul>
 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Customer Success Account Mgmt

AlGooru

<div>AlGooru is hunting for the next generation of Support talents!
We&rsquo;re looking for a Customer Support Lead
Who Are We ❓
AlGooru is the leading private tutoring platform in Saudi. We're the first licensed by the National E-Learning Center (NELC), and we're renowned for providing tech-enabled tailored educational support to students from all ages and levels (K-12, university, and professionals).
We've been backed by various local, regional, and international investors including Constructor Capital, Plug &amp; Play Ventures, Techstars, KAUST, Hub71, family offices, and others.
A Fun Fact about AlGooru is that its name derives from &ldquo;Guru,&rdquo; a Sanskrit word meaning a mentor, guide, expert, or master.
The Role Highlights
Main Responsibilities:<ul><li>
Build the Customer Support department from (almost) scratch.</li><li>
Contribute significantly to the company&rsquo;s goal of delivering exceptional user experiences and top-tier support across various channels.</li><li>
Work closely with Sales, Supply, Product and Marketing to improve the customer experience and align goals</li></ul>
A Day In Your Life:
Strategic Planning and Roadmap Execution<ul><li>
Oversee daily Customer Support operations to ensure a seamless experience for clients and tutors
</li><li>Hire and onboard new Customer Support agents
</li><li>Lead, support, and coach Support agents to maintain service quality and consistency
</li><li>Utilize and optimize tools and systems to improve team productivity and service quality
</li><li>Gather and communicate feedback from the Tutor Community to support strategic improvements</li></ul>
Customer Operations, Analysis &amp; Reporting<ul><li>
Help map the customer journey post-sales, identifying key touchpoints and engagement opportunities
</li><li>Track and analyze support metrics to monitor performance, identify trends, and improve service quality
</li><li>Support the analysis of customer support practices and policies to ensure alignment with client and tutor needs
</li><li>Collect, analyze, and relay customer and tutor feedback to improve processes and service quality
</li><li>Implement short-term solutions and contribute to long-term operational improvements
</li><li>Collaborate with internal teams to align Customer Support activities with company goals and initiatives</li></ul>
Customer Experience, Escalations &amp; Brand Representation<ul><li>
Serve as the main escalation point for complex customer and tutor issues
</li><li>Oversee handling of customer and tutor inquiries across phone and messaging platforms
</li><li>Manage and optimize the CRM to ensure accurate tracking and timely resolution of issues
</li><li>Ensure effective support for session bookings, rescheduling, platform navigation, and technical troubleshooting
</li><li>Contribute to optimizing in-app customer experiences (notifications, user prompts, and flows)
</li><li>Collaborate with Product teams by translating customer feedback into actionable insights
</li><li>Ensure brand values and tone are consistently reflected across all customer interaction channels</li></ul> 

Requirements 
You&rsquo;re the Customer Support Lead if you have:<ul><li>
3&ndash;5 years of experience leading Customer Support or Customer Success teams in a B2C environment
</li><li>Proven experience owning customer experience, service quality, and team performance
</li><li>Strong understanding of post-sales journeys and customer behavior
</li><li>Hands-on experience with CRM and support tools (preferably HubSpot and MessageBird)
</li><li>Data-driven mindset with experience tracking and improving KPIs, SLAs, and OKRs
</li><li>Strong leadership skills with the ability to build, coach, and scale teams
</li><li>Experience working cross-functionally to drive product and operational improvements
</li><li>Highly customer-obsessed, with a strong sense of ownership and attention to detail</li></ul>
 Our application process:<ul><li>
Screening &amp; Intro Call (5-10 mins)</li><li>
Chemistry interview (15-30 minutes)</li><li>
Technical interview 1 (30-60 minutes)</li><li>
Technical interview 2 (30-60 minutes)</li><li>
Vision-fit interview (60-90 minutes)</li><li>
Offer extended to successful applicants</li></ul> 

Benefits 
What We Offer You❗
At AlGooru, we offer fair and competitive pay, scalable benefits, rewards, and perks, reflecting our commitment to inclusivity and access for all. Enjoy:<ul><li>
Work from Anywhere</li><li>
No clocking in/out</li><li>
Learn and expense on us!</li><li>
AlGooru Library</li><li>
Vibrant Startup Culture</li><li>
Fast Promotions (like really fast)</li><li>
Coaching &amp; Entrepreneurial Bytes</li></ul>
How to gain extra Gooru points❓<ul><li>
Demonstrate your entrepreneurial, hustling, and energetic spirit</li><li>
Prove your ability to take full ownership of your role without the need to be micromanaged</li><li>
Conduct proper research about AlGooru prior to your interviews with us; we love people who already know about us.</li><li>
Be extra organized&hellip; like extra&hellip;</li></ul></div>

Customer Support Lead

Sirion

<div>
 
 
 
 About Sirion
 
 
 
 
 Sirion is the world&rsquo;s leading
 
 AI&ndash;native Contract Lifecyle Management (CLM) platform
 
 , transforming the end-to-end contracting journey for enterprises. With Agentic AI at the core, the platform&rsquo;s extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized contracting across Fortune 500 companies like IBM, Coca Cola, Citi and GE. With more than 800 employees across the globe, Sirion comprises a team of AI engineers, legal experts and researchers who are working relentlessly to build reliable and trustworthy CLM for businesses of tomorrow. Recognized by Gartner, IDC, and Spend Matters as a consistent CLM leader, Sirion sets the innovation benchmark for the category.
 
 
 
 
 
 For more information, visit
 
 www.sirion.ai
 
 .
 
 
 
 
 
 
 
 Power the Future of AI &amp; Why This Role Matters
 
 
 
 
 Join us as a Customer Success Manager and play a critical role in enabling our enterprise customers to realize the full value of Sirion&rsquo;s AI-native Contract Lifecycle Management (CLM) platform.The ideal candidate will have proven experience in Customer Success, Account Management, Project Management, Revenue Management, and large portfolio management. You will be responsible for driving product adoption, identifying and executing revenue growth opportunities through cross-sell and upsell, and ensuring the successful delivery and implementation of our AI-driven solutions. This role requires a balance of strategic relationship management, operational excellence, and customer advocacy &mdash; all while collaborating closely across cross-functional teams to ensure success and satisfaction for every customer.
 
 
 This role also carries strong customer-facing responsibilities, requiring proactive engagement, value delivery, and continuous partnership-building with enterprise stakeholders.
 
 
 
 
 
 
 
 How You&rsquo;ll Make an Impact
 
 :
 
 
 
 
 Act as the Strategic Partner:
 
 Serve as the primary point of contact for clients, managing relationships, ensuring adoption, and maintaining exceptional levels of customer satisfaction.
 
 
 &bull;
 
 Champion Customer Engagement:
 
 Lead customer-facing interactions including business reviews, roadmap discussions, and value realization workshops to reinforce trust and long-term partnership.
 
 
 &bull;
 
 Lead Implementation and Operations:
 
 Manage end-to-end implementation and ongoing operations for existing and new customers, ensuring alignment with business goals and seamless delivery.
 
 
 &bull;
 
 Plan and Execute with Precision:
 
 Develop project plans, define project methodologies, and ensure that project resources and governance frameworks are in place.
 
 
 &bull;
 
 Drive Product Adoption:
 
 Increase product stickiness, improve satisfaction, and cultivate Sirion advocates to ensure retention, renewal, and long-term customer success.
 
 
 &bull;
 
 Enable Business Transformation:
 
 Drive business outcomes and maturity within customer organizations through structured management, governance, ongoing education, and training initiatives.
 
 
 &bull;
 
 Build Strategic Relationships:
 
 Establish deep working relationships with client business units and key stakeholders to define requirements and align Sirion&rsquo;s AI-led solutions to their strategic objectives.
 
 
 &bull;
 
 Collaborate Across Teams:
 
 Partner with Sales, Product, Marketing, and Technical Support teams to ensure client needs are addressed and feedback informs continuous product improvement.
 
 
 &bull;
 
 Own Customer Communication:
 
 Maintain consistent, proactive, and transparent communication with customer executives, program teams, and end users to keep engagement high and aligned.
 
 
 &bull;
 
 Manage Portfolio Success:
 
 Oversee a diverse client portfolio, balancing multiple priorities and ensuring consistent engagement and excellence across all accounts.
 
 
 &bull;
 
 Lead Onboarding Excellence:
 
 Manage client onboarding processes, timelines, and deliverables, coordinating with internal teams for smooth project execution.
 
 
 &bull;
 
 Deliver with Accountability:
 
 Manage project schedules, budgets, risks, and team performance to ensure on-time, high-quality delivery and sustained customer value.
 
 
 &bull;
 
 Drive Customer Advocacy:
 
 Identify champions, capture success stories, and foster a customer community that accelerates peer learning and solution adoption.
 
 
 
 
 
 
 
 Skills &amp; Experience You Bring to the Table
 
 
 
 
 &bull;
 
 Experience:
 
 6+ years in Customer Success, Account Management, or related roles within enterprise SaaS environments.
 
 
 &bull;
 
 Portfolio Management:
 
 Proven experience managing large client portfolios and ensuring high-impact product adoption.
 
 
 &bull;
 
 Revenue Focus:
 
 Demonstrated success in identifying and executing cross-sell and upsell opportunities that drive measurable business growth.
 
 
 &bull;
 
 Project Management:
 
 Strong background in implementation, onboarding, and delivery management across complex enterprise ecosystems.
 
 
 &bull;
 
 Customer-Facing Excellence:
 
 Strong client interaction skills with the ability to lead meetings, present solutions, handle escalations, and influence executive stakeholders.
 
 
 &bull;
 
 Communication:
 
 Excellent interpersonal and communication skills with the ability to engage and influence stakeholders at all organizational levels.
 
 
 &bull;
 
 Technical Acumen:
 
 Prior experience in CLM or large-scale SaaS products preferred.
 
 
 &bull;
 
 Cross-Functional Collaboration:
 
 Proven ability to work with Sales, Product, Engineering, and Marketing teams to deliver cohesive customer outcomes.
 
 
 &bull;
 
 Tools Expertise:
 
 Proficiency in CRM platforms (e.g., Salesforce, Gainsight) and project management tools (e.g., Jira, Asana, Smartsheet).
 
 
 
 
 
 
 
 Commitment to Diversity and Inclusion
 
 
 
 
 We are an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, gender, religion, national origin, ancestry, age, disability, medical condition, genetic information, military or veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other protected characteristic. We provide reasonable accommodations for disabled employees and applicants as required by law. These principles apply to all aspects of employment, including recruitment, training, promotions, compensation, benefits, transfers, and social programs.
 
 
 
</div>

Customer Success Manager

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We are seeking a strong candidate for the strategic role of Regional Sales Director for Salesforce to lead a team of Account Executives who are tasked with developing and growing the partnership across our Enterprise customer segments.
 
 
We are looking for a driven and exceptional First-Line Sales Leader to spearhead strategic Salesforce sales initiatives across Saudi Arabia, driving success across diverse industries.
 
 
Role Description:
 
As a Sales Leader, you will lead a team of motivated and results-driven Account Executives in a dynamic SaaS sales environment, responsible for driving revenue and achieving individual, team, and organizational goals in your territory.
 
You will play a key role in shaping the success of your team by fostering a culture of collaboration, accountability, and continuous development.
 
Our culture of inclusivity and innovation is central to our success, so your leadership will emphasize energy, passion, and adaptability to lead a diverse and high-performing workforce. Ideal candidates should bring strong experience in B2B sales, particularly within the SaaS or technology sector, and demonstrate a proven ability to lead and inspire teams in achieving exceptional results.
 
 
Your Impact
 
Team Development: Cultivate a diverse and high-performing team, positioning them as trusted advisors to customers, partners, and internal stakeholders.
 
Recruiting and Training: Oversee the hiring, onboarding, and professional development of Account Executives to build a strong and capable sales team.
 
Customer Engagement: Support Account Executives in client meetings, providing leadership and leveraging internal resources to drive successful outcomes.
 
Cross-Functional Collaboration: Foster collaboration and alignment across the Salesforce ecosystem to drive team and organizational success.
 
Pipeline Generation: Lead initiatives to generate and improve revenue opportunities within key customer accounts.
 
Strategic Mentorship: Guide Account Executives on effective sales strategies to increase closure rates and identify new opportunities.
 
C-Level Engagement: Establish and maintain relationships with senior executives within customer organizations.
 
Go-To-Market Strategy: Develop and execute the GTM strategy for the team, ensuring alignment with overall business objectives.
 
Sales Forecasting: Provide accurate and timely reporting on sales activities, pipeline health, and forecasts to Area Sales Management.
 
Team Spirit: Champion an inclusive, collaborative, and winning team culture, empowering team members to excel. 
 
 
 
Ideal Candidate Skills and Experiences:
<ul><li>Proven Sales Leadership: Minimum 10 years of experience in selling and leading high-performing sales teams with consistent quota achievement.
</li><li>SaaS Expertise: Strong understanding of SaaS business models, enterprise applications and customer success metrics.
</li><li>Team Building: Skilled in recruiting, onboarding, and developing sales talent, with a track record of internal promotions.
</li><li>Customer-Centric Approach: Ability to navigate complex buying cycles and build lasting customer relationships.
</li><li>Strategic Thinking: Proficient in aligning sales strategies with company goals and market opportunities.
</li><li>Data-Driven Decision-Making: Experience in leveraging data for forecasting, pipeline management, and identifying market trends.
</li><li>Cross-Functional Collaboration: Effective in working with marketing, product, and operations teams to drive alignment and success.
</li><li>Operational Excellence: Expertise in sales planning, territory management, and optimising sales tools and processes.
</li><li>Communication Skills: Excellent verbal and written communication for internal team alignment and external customer engagement.
</li><li>Market Insight and Adaptability: Strong understanding of regional dynamics and ability to adapt to cultural and market-specific needs.
</li><li>Fluency in English and Arabic languages
</li></ul>Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
Accommodations
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Regional Sales Director - KSA