customer success manager

Brex

<div><div><p><b>Why join us</b></p>
<p>
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.</p>
<p>
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.</p></div><p><b>
Sales at Brex</b></p>
<p>
The Sales team is the driving factor behind revenue for Brex and every member of our team directly affects our bottom line. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers. Our winning culture recognizes big team wins and celebrates individual accomplishments. We ensure that top performers are recognized and have built a competitive environment to motivate and unify the team.</p>
<p><b>
What you'll do</b></p>
<p>
As a Mid-Market Customer Success Manager II, you will own a book of business comprised of our growing customer base, working day to day with Finance teams from CFOs to Accounting Managers to ensure they unlock the full value of Brex's solutions. You will develop a deep proficiency in all aspects of Brex products and work cross-functionally with internal teams, including Implementation, Solutions, and Product. You'll create and execute account strategies for customers' business goals by leveraging product usage insights, stakeholder engagement, and cross-functional collaboration to drive product adoption, minimize churn, and grow account value.</p>
<p><b>
Where you'll work</b></p>
<p>
This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!</p>
<p><b>
Responsibilities</b></p>
<ul>
<li>Develop a deep expertise in Brex products to actively show customers how to become &quot;power users&quot; of the platform.</li>
<li>Proactively manage an assigned book of accounts to drive customer adoption, value realization, and account growth.</li>
<li>Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation.</li>
<li>Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement.</li>
<li>Lead business reviews<b> </b>and financial health checks that drive executive alignment and showcase ROI.</li>
<li>Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution.</li>
<li>Partner cross-functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements.</li>
<li>Consistently meet or exceed quarterly key performance metrics, including customer engagement and GMV targets.</li>
</ul>
<p><b>Requirements</b></p>
<ul>
<li>4+ years of experience in customer-facing roles managing a book of business, owning account health, executive relationships, and expansion strategy at a high-growth start-up.</li>
<li>Deep fluency in the language of modern finance, demonstrated through hands-on experience with the ecosystem of financial technology - including ERPs, spend management platforms, or AP automation tools. Backgrounds in corporate accounting or financial systems are a significant asset.</li>
<li>Experience and comfort with interacting with a high volume of customers at different stages of the customer lifecycle</li>
<li>You are passionate about working with customers to ensure they achieve their goals</li>
<li>Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&amp;A teams.</li>
<li>Ability to synthesize product usage data and identify key insights and trends</li>
<li>Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs.</li>
<li>Bachelor's degree required; finance, business, or related fields preferred.</li>
</ul>
<p><b>Bonus Points</b></p>
<ul>
<li>You think in systems, not silos, and understand the bigger picture of customer value.</li>
<li>You are energized by developing relationships across a wide range of levels and roles</li>
</ul>
<p><b>Compensation</b></p>
<div>
<div><p>The expected OTE range for this role is $132,888 to $166,110. The starting wage will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.</p>
<p><i>
Brex LLC is a wholly owned subsidiary of Capital One, N.A.</i></p>
</div>
</div><div><p><i>Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a </i><i>brex.com</i><i> domain. Any outreach claiming to be from Brex via other sources should be ignored.</i></p></div></div>

Mid-Market Customer Success Manager

DigitalOcean

<div><div><p>Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.</p></div><h2 class="jobSectionHeader"><b>
We are looking for a </b><b>Manager, Customer Success Engineering (AI &amp; Cloud Support)</b><b> who is passionate about delivering exceptional support experiences and building high-performing teams.</b></h2>
<p>
As a <b>Manager, CSE (AI &amp; Cloud Support)</b> at DigitalOcean, you will operate as a Support Manager leading a team of Customer Success Engineers (CSEs) supporting strategic customers across cloud infrastructure and emerging AI/ML workloads. Reporting to the Senior Manager of Customer Success Engineering, you will own day-to-day support operations, team performance, and customer experience outcomes.</p>
<p>
This role is focused on driving operational excellence while building strong technical depth within the team across AI, GPUs, Kubernetes, Databases and core cloud offerings. You will play a key role in ensuring consistent support coverage, developing SMEs, and partnering cross-functionally with Product and Engineering to improve both customer experience and product quality.</p>
<p>
The ideal candidate brings a deep understanding of cloud and AI/ML ecosystems, including machine learning operations (MLOps), and enterprise support, combined with a passion for innovation and automation, and a proven ability to lead teams in delivering &quot;white-glove&quot; experiences for strategic customers.</p><h2 class="jobSectionHeader"><br>
<b>
What You'll Do:</b></h2>
<p><b>
Team Leadership &amp; Development</b></p>
<ul>
<li>Lead, hire, train, mentor and develop a high-performing team of Customer Success Engineers (CSEs), driving accountability, performance, and career growth</li>
<li>Establish performance metrics (KPIs/SLAs) and conduct regular 1:1s, performance reviews, and career development planning.</li>
<li>Own end-to-end support operations, including queue management, escalations, and shift planning to ensure consistent 24x7 coverage.</li>
<li>Drive improvements in key support metrics such as CSAT, response times, resolution times, and overall support quality.</li>
<li>Build and strengthen technical expertise within the team across core areas such as Kubernetes (DOKS), Databases, Compute, and AI/ML workloads.</li><br>
</ul>
<p><b>Strategic Customer Support</b></p><br>
<ul>
<li>Act as the ultimate point of technical escalation for our largest, most strategic enterprise customers across Cloud and AI/ML workloads, stepping in to manage critical incidents and high-severity (Sev1/Sev2) issues.</li>
<li>Design and implement customized support plans, SLAs, and escalation pathways tailored to the needs of strategic accounts.</li>
<li>Partner closely with Technical Account Managers (TAMs), Growth Account Managers (GAM) to conduct Executive Business Reviews (EBRs) and ensure customers are maximizing the value of our Cloud and AI/ML products.</li>
<li>Proactively identify risks and opportunities within strategic accounts to improve customer experience, adoption, and retention.</li>
</ul>
<p><b>Technical &amp; Cross-Functional Operations</b></p>
<ul>
<li>Serve as the Voice of the Customer (VoC) to Product and Engineering teams, synthesizing support data to advocate for bug fixes, feature requests, and UX improvements.</li>
<li>Own and continuously improve escalation protocols between AI/ML Support and CloudOps, Infrastructure Engineering, and Product &mdash; including Jira escalation routing, Sev1 bridge management, and post-incident documentation.</li>
<li> Own the development and maintenance of SOPs, escalation runbooks, HVC support playbooks, and knowledge base content &mdash; treating documentation infrastructure as a core operational lever for team scalability.</li>
<li>Contribute to the vision for AI and automation within support&mdash;building intelligent tooling and driving the team toward an automation-first model to improve efficiency, scalability, and customer experience.</li>
<li>Foster a culture of continuous learning, ensuring the team stays ahead of evolving cloud technologies, AI/ML frameworks, and industry trends.</li>
</ul><h3 class="jobSectionHeader"><b>Key Metrics:</b></h3>
<ul><li>Customer Satisfaction (CSAT) for strategic accounts</li>
<li>Time to Response and Resolution (TTR) for strategic customers</li>
<li>Tier 1 resolution rate vs. escalation rate</li>
<li>Time-to-escalation and engineering handoff SLA adherence</li>
<li>SLA adherence and escalation response times</li>
<li>Support productivity and quality (QA scores)</li>
<li>Post-incident documentation completion rate</li>
</ul><h2 class="jobSectionHeader"><b>What You'll Add to DigitalOcean:</b></h2>
<ul><li><b>Experience: </b>5+ years of experience in Technical Support, Customer Success, or Technical Account Management within B2B SaaS, Cloud, or AI/ML environments ideally including experience supporting AI-native, high-growth companies with 24x7 production dependencies on GPU infrastructure.</li>
<li><b>Leadership: </b>2+ years of people management experience leading technical, customer-facing teams, preferably in a high-growth, post-acquisition, or rapidly scaling environment.</li>
<li><b>Technical Domain Expertise:</b> Solid understanding of AI/ML concepts, including Generative AI, Large Language Models (LLMs), natural language processing (NLP), and MLOps. Deep familiarity with GPU infrastructure (NVIDIA H100/H200, bare metal GPU provisioning) and AI inference workloads is strongly preferred.</li>
<li><b>Coding/Integration:</b> Proficiency in reading and debugging code (Python preferred) and troubleshooting RESTful APIs and cloud architecture.</li>
<li><b>Communication:</b> Excellent verbal and written communication skills, with the ability to translate complex technical or AI concepts for diverse audiences OR to both highly technical engineers and non-technical business executives.</li>
<li><b>Problem-Solving:</b> Proven ability to remain calm under pressure and de-escalate high-stakes situations with enterprise clients.</li>
</ul>
<p><b>Preferred Qualifications:</b></p>
<ul>
<li>Hands-on experience with ML frameworks (e.g., TensorFlow, PyTorch, Scikit-learn) and AI toolchains (e.g., LangChain, Hugging Face).</li>
<li>Experience with major cloud platforms (AWS, Google Cloud, Azure) and their native AI/ML services.</li>
<li>Bachelor's or Master's degree in Computer Science, Data Science, Engineering, or a related technical field.</li>
<li>ITIL or equivalent service management certification</li>
</ul><h2 class="jobSectionHeader"><b>Compensation Range:</b></h2>
<ul><li>$125,000 - $153,000</li>
</ul>
<ul><li>This is a remote role</li></ul>
<p>
JR: 2026-7692</p>
<p><i>
#LI-Remote</i></p><p></p><div><h2 class="jobSectionHeader"><b><br>
Why You'll Like Working for DigitalOcean</b></h2>
<ul><li><b>We innovate with purpose. </b>You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.</li>
<li><b>We prioritize career development.</b> At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.</li>
<li><b>We care about your well-being. </b>Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.</li>
<li><b>We reward our employees. </b>The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.</li>
<li><b>DigitalOcean is an equal-opportunity employer. </b>We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.</li>
</ul>
<p><b>Application Limit:</b> You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.</p></div></div>

Manager, Customer Success Engineering

Pylon

<div><p><b>About Pylon</b></p><p>
America&rsquo;s $13T mortgage market is one of the most important financial systems in the world. It underwrites the middle class and is the mechanism through which millions of families build wealth. But while every other financial instrument has been simplified to an API call, mortgages are still assembled by hand.</p><p>
We started from zero and created the first vertically integrated mortgage platform that turns origination into a single API.</p><p>
Publicly traded companies and the country&rsquo;s largest originators are already building on Pylon. Revenue is compounding monthly. We&rsquo;re backed by Peter Thiel, Conversion Capital, QED, Citi, Fifth Wall, and the founders of Ramp, Blend, and Mercury.</p><p>
Working at Pylon isn&rsquo;t for those seeking comfort. The people who thrive here have high agency, strong opinions, and a track record of delivering outcomes without direction. Many of us are former founders. We move quickly, challenge each other directly, and take full ownership of results. It&rsquo;s hard work, but it will be worth it.</p><p>
Join us in building<b> America&rsquo;s mortgage rails</b>.</p><p></p><h2 class="jobSectionHeader"><b>
The Team</b></h2><p>
We're looking for Full Stack Engineers to join our Customer Success team. This team exists for one reason: make sure the people using Pylon can close loans quickly, confidently, and without friction.</p><p>
Mortgage is complex. Our customers are navigating regulations, timelines, and borrower expectations simultaneously. Your job is to make all of that feel simple. You'll work directly on the surfaces our customers touch every day &mdash; building features that solve real problems they're experiencing right now, not six months from now.</p><p>
This isn't a team where your work disappears into a backlog. You ship something on Monday, and by Tuesday someone is using it to fund a loan faster.</p><p></p><h2 class="jobSectionHeader"><b>
Here Is What You'll Do</b></h2><ul><li><p><b>
Model hard domain problems in code.</b> Mortgage has edge cases that have edge cases. You'll turn messy, real-world lending scenarios into clean, reliable software.</p></li><li><p><b>
Get immediate feedback on live customer problems.</b> You're not guessing what matters. Customers tell us what hurts, and you build the fix. The loop between &quot;this is broken&quot; and &quot;this is shipped&quot; is tight.</p></li><li><p><b>
Own solutions end-to-end.</b> From the first line of code to production deploy to long-term maintenance &mdash; it's yours. No throwing things over the wall to another team.</p></li><li><p><b>
Sweat the details.</b> The difference between a good mortgage platform and a great one is in the small things. A misplaced decimal, a confusing label, a slow page load &mdash; these cost our customers real time and real money.</p></li><li><p><b>
Solve puzzles daily.</b> If you like untangling complexity and finding the elegant path through a messy problem, you'll love this work.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Tech Stack</b></h2><ul><li><p>
TypeScript</p></li><li><p>
React (frontend)</p></li><li><p>
NestJS + GraphQL (API layer)</p></li><li><p>
SQL (PostgreSQL)</p></li><li><p>
Temporal.io (workflow orchestration)</p></li><li><p>
AI-driven development tooling and agentic infrastructure</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Who Will Succeed Here</b></h2><p>
Someone who:</p><ul><li><p>
Is deeply curious</p></li><li><p>
Wants to won features from design to development to deployment to maintence</p></li><li><p>
Is willing to put the work in to solve the hardest of problems</p></li></ul><p>
Location: Palo Alto , CA Base Salary Range: $140,000/yr to $220,000/yr + Equity + Benefits</p><p>
Compensation Range: $130K - $220K</p></div>

Fullstack Engineer, Customer Success

WeaveGrid

<div><h1 class="jobSectionHeader"><b>About the Role</b></h1><p>
In this role, you are responsible for delivering exceptional grid and driver value through utility EV managed charging and virtual power plant (VPP) programs. You will own multiple large deployments, with a high degree of autonomy and accountability across critical accounts.</p><p></p><p>
This is a highly visible, client-facing role at the intersection of clean energy technology and enterprise program delivery. You will serve as a trusted advisor to utility partners, helping them maximize the impact of their EV charging programs and achieve meaningful outcomes for both the grid and end users.</p><p></p><h1 class="jobSectionHeader"><b>
Responsibilities</b></h1><p>
Primary responsibilities include:</p><ul><li><p><b>
Client Growth</b></p><ul><li><p>
Serve as the primary point of contact for contracted and ongoing client programs, centered on the WeaveGrid SaaS platform.</p></li><li><p>
Lead internal and client team coordination to launch newly contracted programs.</p></li><li><p>
Execute driver enrollment growth activities, aligning client-, partner-, and WeaveGrid-led efforts.</p></li></ul></li><li><p><b>
Client Program Delivery and Engagement</b></p><ul><li><p>
Lead ongoing meetings and on-site workshops with the client.</p></li><li><p>
Maintain account delivery plan and execute against the plan.</p></li><li><p>
Proactively share data-driven insights with clients.</p></li><li><p>
Interface with program evaluation and reporting efforts, including with 3rd party evaluation partners and/or regulators as needed.</p></li><li><p>
Own client issue resolution from triage through closure; manage incident communications to all relevant stakeholders.</p></li></ul></li><li><p><b>
Cross-functional Collaboration &amp; Internal Alignment</b></p><ul><li><p>
Serve as the single-threaded internal owner of account success</p></li><li><p>
Balance internal and external priorities, keeping all key stakeholders aligned on achieving shared goals; Manage client expectations concerning products and services.</p></li><li><p>
Coordinate with WeaveGrid&rsquo;s Solution Design and Integrations team on non-standard projects (e.g., SSO integration), and other IT implementations that support the objectives of the program.</p></li><li><p>
Work with Product to identify and roll out opportunities to increase conversion and retention for your programs.</p></li></ul></li></ul><p></p><p>
Secondary tasks and other duties include<b>:</b></p><ul><li><p><b>
Business &amp; Market Development</b></p><ul><li><p>
Support account extension and expansion work in coordination with other WeaveGrid team members for your assigned enterprise clients. This includes developing a deep understanding of the client's needs and proactively identifying areas where WeaveGrid could help.</p></li><li><p>
Partner with internal regulatory teams to support utility program approvals through applicable regulatory processes</p></li><li><p>
Coordinate with internal regulatory teams to support utility program approvals via the regulatory process</p></li><li><p>
Work with the Market Development team to develop case studies, award applications, and conference presentations</p></li><li><p>
Coordinate with WeaveGrid&rsquo;s Business Development team, contributing to RFX proposals, bid defenses, and SOWs for existing clients.</p></li></ul></li><li><p><b>
Adhoc assignments</b></p><ul><li><p>
Be a team player in a fast-moving company.</p></li><li><p>
Tasks may include internal process creation, sales support for prospective clients, or other opportunities to step up.</p></li></ul></li></ul><p></p><h1 class="jobSectionHeader"><b>
About You</b></h1><ul><li><p>
You are known for excellent prioritization and project management skills including building project plans, identifying critical paths, and providing visibility to all stakeholders on status.</p></li><li><p>
You are a relentless operator focused on high-quality execution.</p></li><li><p>
You are experienced at managing large, enterprise clients and building ongoing business relationships with a clear focus on the highest-impact opportunities; this means driving client timelines while being an outcome-driven solution-seeker on behalf of WeaveGrid.</p></li><li><p>
You can break any project into its component parts and solve for the critical path, whether it is an IT implementation or a marketing initiative.</p></li><li><p>
You are excited to take a lead role in program marketing planning and execution to help clients recruit end users.</p></li><li><p>
You are a highly effective communicator who can translate complex technical and program information for diverse audiences &ndash; from utility executives to technical integration teams.</p></li><li><p>
You embrace WeaveGrid&rsquo;s organizational values of Accountability, Collaboration, Focus, Urgency, Empathy, and Learning.</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Requirements</b></h1><ul><li><p>
6+ years of full-time experience working in some combination of enterprise client success, program implementation, management consulting, energy, utilities, or related areas.</p></li><li><p>
Experience managing high-value enterprise contracts and customers with multiple stakeholders externally and internally.</p></li><li><p>
Demonstrated ability to manage multiple complex clients and projects simultaneously, while flexibly taking on a variety of tasks in response to immediate needs.</p></li><li><p>
Proficiency in modern software tools (e.g. Gsuite, MS Office, Slack, HubSpot, etc.) and at least some exposure to program management tools like JIRA; content management systems (CMS) like Sanity; analytics/reporting tools like Mode Analytics or Tableau.</p></li><li><p>
Based in the United States, willing to travel 1 to 2 weeks per month at times</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Preferred Qualifications</b></h1><ul><li><p>
Domain expertise in one or some of: electric mobility, electric utilities, enterprise software systems, SaaS delivery.</p></li><li><p>
Experience working with utilities on customer-facing programs, especially in California or in similar regulatory environments</p></li><li><p>
Experience delivering both client and user success in B2B2C environments</p></li><li><p>
Experience in IT implementation</p></li></ul><p></p><p><b>
The total compensation for this opportunity includes a base salary range of $115,000 - $165,000 plus equity (stock options) and benefits. This is our target compensation range and is subject to multiple factors including role, level, experience, and location.</b> <b>Please note that WeaveGrid may not necessarily hire individuals at or near the top of the base salary range.</b> As you go through our interview process, our recruiter will work with you to identify a competitive base salary within the proposed range and combine it with an equity package to get you excited about your future at WeaveGrid.</p><p></p><p><b>
San Francisco Bay Area (preferred) or remote</b></p><p>
Compensation Range: $115K - $165K</p></div>

Client Success Manager

Block

<div><div><p>Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn&rsquo;t work together.<br>
<br>
So we expanded into software and started building integrated, omnichannel solutions &ndash; to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we&rsquo;ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.<br>
<br>
Today, we are a partner to sellers of all sizes &ndash; large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We&rsquo;re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.</p>
<h4 class="jobSectionHeader"><b>
The Role</b></h4>
<p>
The Strategic Sales and Account Management Team is looking for a Strategic Technical Account Specialist to help manage the support needs of our high value Resellers. This individual will be joining our dedicated support function. This role provides a unique opportunity to work in a cross functional capacity with internal teams and Square&rsquo;s highest value Resellers.</p>
<p>
An ideal candidate will be comfortable interacting with multiple senior stakeholders associated with the largest and most complex offerings from Square. Internally at Square, you will collaborate with engineering, implementation, product, sales, and support to ensure successful establishment and growth of large sellers. Externally, you will partner with Resellers to triage issues, gather feedback, and recommend solutions to complex questions to foster a white glove support experience.</p>
<h4 class="jobSectionHeader"><b>
You Will</b></h4>
<ul><li>Be the first line of defense for any/all support needs for assigned accounts within the Strategic portfolio (phone, email, Google Meets, etc.)
</li><li>Implement the onboarding process and training curriculum to hold sellers and team members responsible for timelines.</li>
<li>Execute the account reconfiguration process, training curriculum, ensuring resellers and team members adhere to established timelines (menu builds, 3rd party uploads, integrations)</li>
<li>Willing to work a Monday through Saturday shift schedule to provide extended coverage for our global seller base</li>
<li>Travel up to 20% of the time for on-site Reseller visits and internal meetings</li>
<li>Maintain advanced knowledge of all Square products and feature parity across global markets (US, CA, IE, UK, AU, JP)</li>
<li>Master Square's technical ecosystem including APIs, SDKs, and custom integrations</li>
<li>Build and maintain expertise in Square's third-party partner integrations and solutions</li>
<li>Demonstrate proficiency in the on-call process and Jira ticket filing procedures for escalating technical issues</li>
<li>Continuously track, prioritize, and help drive resolutions for Square's highest value sellers
</li><li>Identify, document, and follow up with engineers on product bugs and features, taking ownership of customers' issues</li>
<li>Build relationships with primary contacts across large enterprises including operations, finance, C-level executives, and technical support
</li><li>Communicate key developments, updates, and problems to internal and external stakeholders
</li><li>Analyze trends associated to customer issues and suggest improvements to processes, policies, and products to enhance the up-market seller experience
</li><li>Become an integral contributor to the success of up-market at Square through deep collaboration with Strategic Account Managers</li>
</ul><h4 class="jobSectionHeader"><b>You Have</b></h4>
<ul><li>Minimum of 3 years customer service, implementation, sales or account management experience in a technical environment</li>
<li>Proven ability to work weekends (either Tue-Sat or Sun-Thur) shifts as demand increases</li>
<li>Willingness and ability to travel up to 20% of the time</li>
<li>The capacity to distill complex enterprise requirements, craft tailored solutions, and explain detailed technical solutions and strategies in an easily digestible fashion.</li>
<li>Advanced knowledge of Square's complete product suite and feature variations across global markets (US, CA, IE, UK, AU, JP)</li>
<li>Technical proficiency with APIs, SDKs, and custom integration solutions</li>
<li>Experience with technical troubleshooting and escalation processes</li>
<li>Comprehensive understanding of third-party integration partnerships and ecosystem</li>
<li>Strong technical documentation and communication skills</li>
<li>Superb attention to detail and excellent time-management skills
</li><li>A desire to help people and improve the customer experience
</li><li>Ability to customize the support experience to the needs of individual high-value sellers
</li><li>Comfort with ambiguity and resilient when facing rapid change
</li><li>Genuine curiosity about people, technology and business, while possessing the ability to inspire passion in others
</li><li>Growth mindset, interested in feedback, and dedicated to continuous improvement</li>
</ul>
<p><b>Even Better:</b></p>
<ul>
<li>Experience in a project management or implementation role</li>
<li>Experience working directly with Account Management or other sales functions</li>
<li>Experience managing complex &amp; technical projects related to onboarding &amp; supporting seller implementation</li>
<li>Experience managing complex projects</li>
<li>Experience working with enterprise-level technical implementations and solutions</li>
<li>Experience filling ON-CALL tickets directly to product &amp; engineering teams</li>
<li>Experience in Risk, Integrations, APIs, Compliance, Fraud, Hardware or Networking</li>
</ul>
<p>We&rsquo;re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and &ldquo;fair chance&rdquo; ordinances.<br>
<br>
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.</p>
<p>
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.</p><p></p><div><div><div><br>
<p>
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate&rsquo;s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.</p></div><p></p><div><br>
Zone A:</div><div>
$48.80&mdash;$73.22 USD</div></div><div><div>
Zone B:
</div><div>$45.38&mdash;$68.08 USD</div></div><div><div>
Zone C:</div><div>
$41.49&mdash;$62.26 USD</div></div><div><div>
Zone D:</div><div>
$36.63&mdash;$54.90 USD</div></div></div><div><p><b>
Application Guidelines</b></p>
<p>
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.</p>
<p><b>
Use of AI in Our Hiring Process</b></p>
<p>
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.</p>
<p>
Contact us here with hiring practice or data usage questions.</p>
<p><i>
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.</i></p>
<p><i>
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. </i><b><i>Square</i></b><i> makes commerce and financial services accessible to sellers. </i><b><i>Cash App</i></b><i> is the easy way to spend, send, and store money. </i><b><i>Afterpay</i></b><i> is transforming the way customers manage their spending over time. </i><b><i>TIDAL</i></b><i> is a music platform that empowers artists to thrive as entrepreneurs. </i><b><i>Bitkey</i></b><i> is a simple self-custody wallet built for bitcoin. </i><b><i>Proto</i></b><i> is a suite of bitcoin mining products and services. Together, we&rsquo;re helping build a financial system that is open to everyone.</i></p></div></div></div><p></p>

Strategic Technical Account Specialist

Abbott

<div><p>Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.</p><p></p><p><b>
Working at Abbott</b></p><p></p><div><p>
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You&rsquo;ll also have access to:</p></div><div><ul><li><p>
Career development with an international company where you can grow the career you dream of.</p></li></ul></div><div><ul><li><p>
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.</p></li></ul></div><div><ul><li><p>
An excellent retirement savings plan with a high employer contribution</p></li></ul></div><div><ul><li><p>
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor&rsquo;s degree.</p></li></ul></div><div><ul><li><p>
A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.</p></li></ul></div><div><ul><li><p>
A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.</p></li></ul></div><p></p><p><b>
The Opportunity</b></p><p></p><p>
Abbott Rapid and Molecular Diagnostics (RMDx) &ndash; Infectious Disease (ID) is seeking a dynamic, results oriented <b>Sales Development Manager</b> to drive new business acquisition in <b>N. CA. </b>This is more than a sales position, it is a chance to make a real impact in healthcare by delivering cutting edge diagnostic solutions where they matter most. This role is ideal for professionals with a strong background in clinical diagnostics and a passion for identifying and converting new opportunities within hospital networks, including Laboratory, ED, Clinic, Physician Office Lab and Urgent Care settings.</p><p></p><p>
As a Sales Development Manager, you will be responsible for penetrating untapped accounts and expanding Abbott&rsquo;s footprint in the ID diagnostics space. You will be at the forefront of innovation, helping healthcare providers make faster, smarter decisions that improve patient outcomes. You&rsquo;ll leverage your technical expertise and strategic selling skills to open doors, build relationships from scratch, and deliver tailored diagnostic solutions that meet the unique needs of new customers. This role is focused exclusively on new business development and does not include management of existing accounts. You will be responsible for identifying and qualifying competitive leads and owning a territory pipeline from lead generation to close.</p><p></p><p>
You will be responsible for achieving annual new business targets across the following product lines: ID NOW&trade; PLATFORM (Influenza, Covid-19, RSV, Strep A), BinaxNOW&trade; COVID-19/Flu A&amp;B Combo, DETERMINE HIV-1/2&trade;, BinaxNOW&trade; Streptococcus pneumoniae &amp; Legionella, BinaxNOW&reg; Malaria, Clearview&trade; hCG, Clearview&trade; PBP2a SA.</p><p></p><p><b>
What you&rsquo;ll work on</b></p><p></p><p><b>
New Business Development</b></p><div><ul><li><p>
Identify, target, and engage accounts with zero current business</p></li></ul></div><div><ul><li><p>
Develop and execute territory strategies to generate leads, qualify prospects, and convert opportunities</p></li></ul></div><div><ul><li><p>
Develop deep understanding of territory business while utilizing tools to analyze data for most effective planning</p></li></ul></div><div><ul><li><p>
Drive the full sales cycle from initial contact to contract close</p></li></ul></div><div><ul><li><p>
Build and maintain strong competitive product knowledge</p></li></ul></div><div><ul><li><p>
New opportunities must be located with specified territory</p></li></ul></div><div><ul><li><p>
Cold calling, gaining access into competitive accounts and generating interest with HCPs and administrative stakeholders, establishing the ID value proposition</p></li></ul></div><p></p><p><b>
Strategic Territory Management
</b></p><div><div><ul><li><p>Analyze market trends, competitive activity, and customer needs to develop sales strategy</p></li></ul></div><div><ul><li><p>
Provide sales funnel, territory planning and forecasts though the business review process with Abbott leadership</p></li></ul></div><div><ul><li><p>
Responsibility for forecasting new business revenue</p></li></ul></div><div><ul><li><p>
Collaborate with internal teams to develop contract proposals and pricing strategies</p></li></ul></div><div><ul><li><p>
Use sales metrics and standardized tools to document the sales process and influence purchasing decisions</p></li></ul></div></div><div><div><ul><li><p>
Ownership in sales funnel (SFDC) and account analysis (PowerBI) to ensure clear roadmap for growth within zero billing accounts</p></li></ul></div><div><ul><li><p>
Must exhibit strong analytical skills and use of Microsoft Platform for account analysis and internal communication and planning</p></li></ul></div><div><ul><li><p>
Forecasts future needs based on market, regulatory, or environmental trends</p></li></ul></div><div><ul><li><p>
Plan, coordinate and manage the sales performance of third-party distributor sales force(s) in the assigned territory. Train and develop these sales force(s) to establish and maintain the ability to effectively represent Abbott&rsquo;s products in the marketplace</p></li></ul></div><div><ul><li><p>
Support distribution partners in the sale of products, including training, sales meetings, technical expertise, and marketing support of the Abbott product lines and distributor private branded products</p></li></ul></div></div><p></p><p><b><br>
Cross-Functional Collaboration</b></p><div><ul><li><p>
Partner with Sales, Marketing, Medical Affairs, Technical Service, Finance, Contracts and Pricing, to deliver a cohesive customer experience</p></li></ul></div><div><ul><li><p>
Escalate and resolve customer challenges and objections during the sales process in collaboration with local teams</p></li></ul></div><div><ul><li><p>
Participate in standardized weekly communication cadence with manager which includes providing field insights, coaching, strategy and problem solving</p></li></ul></div><div><ul><li><p>
Responsible for managing successful account handoff after the initial selling process, ensuring successful implementation with local team</p></li></ul></div><div><ul><li><p>
Complies with US Food and Drug Administration (FDA) regulations, other regulatory requirements, company policies, operating procedures, processes and task assignments. Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on Abbott and is consistent with Abbott&rsquo;s policies and procedures</p></li></ul></div><div><ul><li><p>
Collaboration is essential, you will be part of a high performing team that&rsquo;s united by purpose and driven by results.</p></li></ul></div><p></p><p><b><br>
Required Qualifications</b></p><div><ul><li><p>
Bachelor&rsquo;s degree</p></li></ul></div><div><ul><li><p>
4+ proven success in relevant sales experience.</p></li></ul></div><div><ul><li><p>
Track record of success with competitive conversions, from lead generations to close</p></li></ul></div><div><ul><li><p>
Demonstrated individual contributor experience including problem solving, complex selling, planning and execution</p></li></ul></div><div><ul><li><p>
Willingness to travel within the assigned territory (4 days/week, up to ~50% overnight travel)</p></li></ul></div><p><br>
 <b>Preferred Qualifications</b></p><div><ul><li><p>
Bachelor&rsquo;s degree in business, healthcare, life sciences</p></li></ul></div><div><ul><li><p>
Medical Sales experience, ideally diagnostics</p></li></ul></div><div><ul><li><p>
Understanding of laboratory and point-of-care settings, health system operations, and health economics</p></li></ul></div><div><ul><li><p>
Experience working with Distribution Partners</p></li></ul></div><div><ul><li><p>
Strong financial acumen and ability to analyze healthcare market data</p></li></ul></div><div><ul><li><p>
Excellent interpersonal skills and documented success in team selling environment with the ability to effectively communicate at multiple levels of the organization</p></li></ul></div><div><ul><li><p>
Skilled negotiator with a strong track record of securing agreements that support both organizational objectives and customer priorities</p></li></ul></div><p></p><p><b>
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: </b>www.abbottbenefits.com</p><p>
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.</p><p>
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.</p><p></p><p><br>
The base pay for this position is $68,000.00 &ndash; $136,000.00. In specific locations, the pay range may vary from the range posted.</p></div>

Sales Development Manager - Point of Care Diagnostics - N. CA

Vibrant America

<p><b>Job Title: Regional Sales Manager</b></p><p><b>Work Location: San Francisco and surrounding areas(onsite)</b></p><p><b>Company Description</b></p><p>Vibrant Wellness is a CAP accredited clinical laboratory based in Santa Clara, California, focused on precision diagnostics for integrative, functional, and longevity medicine. Our mission is to empower healthcare providers with advanced lab testing and personalized health insights that help uncover the root causes of disease and support better patient outcomes.</p><p>We work with clinicians across the United States and internationally, delivering innovative diagnostic technologies, supplements, and clinical support designed to advance modern medicine and vibrant longevity.</p><p><b>Role Description</b></p><p>This is a full time Regional Sales Manager role responsible for driving growth across Northern California. The Regional Sales Manager will lead territory development by identifying new opportunities, building strong relationships with healthcare practitioners, and expanding the adoption of Vibrant Wellness testing and solutions.</p><p>You will represent Vibrant Wellness in one of the most dynamic longevity and integrative medicine markets in the country. Success in this role requires credibility, strategic thinking, and the ability to build lasting relationships with sophisticated providers.</p><p>You will operate with autonomy, speed, and accountability while working in close partnership with a regional Client Account Manager to support and grow the territory.</p><p><b>Responsibilities</b></p><ul><li>Develop and execute a strategic sales plan to drive growth across Northern California</li><li>Identify and engage with high potential healthcare providers, primarily within integrative, functional, and proactive health practices</li><li>Build and maintain strong relationships with physicians, clinic owners, and healthcare practitioners</li><li>Deliver professional product presentations and educational discussions on Vibrant Wellness testing, supplements, and solutions</li><li>Partner closely with the regional Client Account Manager to support existing accounts, expand utilization, and deliver a high level client experience</li><li>Coordinate territory strategy, account planning, and growth initiatives with the Client Account Manager</li><li>Represent Vibrant Wellness at industry events, educational programs, and provider gatherings across the region</li><li>Monitor market trends and competitor activity to identify new opportunities</li><li>Work cross functionally with marketing, clinical support, and operations to support provider success</li><li>Maintain accurate records of sales activities, opportunities, and client engagement within HubSpot CRM</li></ul><p><b>Who This Role Is For</b></p><p>This role is designed for a high performing sales professional who is comfortable building a market and developing long term relationships with healthcare providers.</p><p>Successful candidates typically demonstrate:</p><ul><li>A strong track record of sales performance and territory growth</li><li>The ability to build credibility with physicians and healthcare professionals</li><li>Comfort operating in a fast moving, entrepreneurial environment</li><li>Strategic thinking and strong organizational skills</li><li>Self motivation and personal accountability</li><li>The ability to collaborate with colleagues and contribute to a national team</li><li>Confidence, professionalism, and intellectual curiosity are essential in this role.</li></ul><p><b>Qualifications</b></p><ul><li>Minimum of 3 years experience in sales or business development</li><li>Demonstrated success building and growing a territory or client base</li><li>Strong communication and interpersonal skills</li><li>Experience working with physicians, healthcare practices, or healthcare organizations preferred</li><li>Knowledge of integrative, functional, or longevity medicine is a plus</li><li>Experience with CRM systems such as HubSpot preferred</li><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field preferred</li><li>Medical sales or diagnostic laboratory experience is an advantage</li><li>Candidates should be prepared to discuss documented sales performance and examples of territory growth</li></ul><p><b>Compensation and Benefits</b></p><ul><li>Competitive base salary with strong commission and bonus potential</li><li>Health insurance benefits</li><li>Retirement plan options</li><li>Flexible work environment with a combination of field and remote work</li></ul><p>This role offers the opportunity to help shape Vibrant Wellness&rsquo; presence in one of the most influential healthcare markets in the country while working with innovative providers focused on the future of medicine.</p><p>Pay: $75,000.00 - $85,000.00 per year</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Cell phone reimbursement</li><li>Dental insurance</li><li>Expense account</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: On the road</p>

Regional Sales Manager

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