customer success operations Jobs in San Francisco

customer success operations

customer success manager

Archetype

<div><h1 class="jobSectionHeader">Engagement Manager</h1>
Customer Success | Full-time | Remote<h2 class="jobSectionHeader"> 
About Delve</h2>
Delve gives Marketing, Communications, and Executive leaders a live view of how their story is being told, revealing shifts, risks, and openings before anyone else. As we scale our customer base and expand our AI visibility platform, we&rsquo;re hiring an Engagement Manager to ensure every customer not only succeeds with Delve but feels deeply supported along the way. 
 
You'll be working closely with an elite team that has successfully scaled and sold tech products.
You&rsquo;ll serve as a strategic partner to customers, helping them operationalize Delve trackers, dashboards, and AI-driven insights. You&rsquo;ll collaborate cross-functionally with Sales, Product, Engineering, and Agency teams to drive adoption, influence the roadmap, and turn Delve into an indispensable part of your customers&rsquo; workflow.<h2 class="jobSectionHeader"> 
How You&rsquo;ll Drive Success</h2><h3 class="jobSectionHeader">
Act as a strategic advisor</h3><ul>
<li>Serve as the primary point of contact for a portfolio of customers ranging from the hottest startups to global enterprises.</li>
<li>Lead structured business reviews to ensure the client is achieving their goals, and provide guidance on optimizing the use of the technology.</li>
<li>Uncover real customer needs by understanding what they mean, not just what they say, and translate those into clear actions and solutions.</li>
</ul><ul>
</ul><h3 class="jobSectionHeader">Drive adoption &amp; real outcomes</h3><ul>
<li>Help customers integrate Delve into daily workflows across PR, Marketing, Comms, Brand, and Executive teams.</li>
<li>Translate AI Search insights, media patterns, and coverage signals into simple, actionable recommendations.</li>
<li>Proactively identify expansion opportunities and mitigate risks across multi-threaded accounts.</li>
</ul><ul>
</ul><h3 class="jobSectionHeader">Communicate with speed &amp; clarity</h3><ul>
<li>Maintain organized, responsive communication across email, Slack, and calls, ensuring customers always feel heard.</li>
<li>Condense complex ideas into crisp, easy-to-use guidance.</li>
<li>Manage multiple concurrent initiatives with calm, structured execution.</li>
<li>Leverage AI tools to enhance productivity and drive superior, data-informed client outcomes.</li>
</ul><ul>
</ul><h3 class="jobSectionHeader">Bridge customers and product teams</h3><ul>
<li>Deliver concise, actionable feedback to Product and Engineering.</li>
<li>Surface themes, friction points, and feature requests with clarity and prioritization.</li>
<li>Collaborate with Sales on onboarding, renewal planning, and account growth.</li>
</ul><ul>
</ul><h2 class="jobSectionHeader">What You Bring</h2><ul>
<li>2&ndash;3+ years in Sales Engineering, Customer Success or Account Management at a startup, or 4+ years in customer-facing roles.</li>
<li>Exceptional communicator who&rsquo;s comfortable presenting insights, dashboards, and executive-level recommendations.</li>
<li>Deeply empathetic: skilled at making customers feel understood and supported.</li>
<li>Highly organized, responsive, and strong at multi-tasking.</li>
<li>Analytical mindset and confidence working with data and metrics.</li>
<li>Experience using ChatGPT and other AI tools to accelerate workflows and increase efficiency.</li>
<li>Comfortable owning processes end-to-end and navigating ambiguity.</li>
<li>Ability to quickly turn complicated data or concepts into easy-to-understand, executive-ready and concise decks</li>
<li>Experience in media intelligence, marketing, social listening, AI search/GEO, SEO or AI platforms is a strong plus.</li></ul><h2 class="jobSectionHeader"> 
Why Join Delve</h2>
Delve is building the future of visibility&mdash;helping organizations understand who&rsquo;s shaping conversations, what narratives matter, and where opportunities are emerging. You&rsquo;ll play a pivotal role in shaping customer experience and influencing how companies track, measure, and act on media intelligence. You&rsquo;ll report directly into executive leadership who will provide the feedback, mentorship and support to maximize your potential. This is a chance to join early, move fast, and help define a category.</div>

Engagement Manager

HockeyStack

<div>HockeyStack is an Applied AI company on a mission to automate sales, marketing, and customer success for B2B companies. We build the most complete and accurate picture of the B2B buyer by integrating with every tool your team uses, partnering with third-party data providers, and deploying custom AI research agents. We use this data to power applications that automate high-value, high-complexity workflows across the go-to-market and revenue teams. Our core products include:<ul><li>
Marketing Intelligence &ndash; instantly answers questions like &ldquo;What led to that sudden drop in pipeline?&rdquo;</li><li>
Account Intelligence &ndash; surfaces next-best actions to help reps move target accounts toward conversion</li></ul>
Since launching in January 2023, we&rsquo;ve come through Y Combinator, raised a $26M Series A led by Bessemer. We&rsquo;re growing 3&times; year-over-year, have hit multimillion ARR, and process over 60 TB of GTM data monthly. Based at our San Francisco HQ, we operate fully in-person, move fast and hire people who are ready to win.
Your Mission
HockeyStack is growing fast &mdash; with 3&times; revenue in the past year, a breakout product, and customers scaling just as quickly. As our first dedicated Customer Success Operations Manager, you&rsquo;ll build the foundation that empowers our CS team to deliver world-class customer experiences at scale. You&rsquo;ll transform how we measure, automate, and execute across the customer lifecycle &mdash; from onboarding to renewal &mdash; using the same AI-driven insights that power our product.
This role is for someone who wants to own big outcomes, move fast, and shape the systems that will define how HockeyStack grows and retains its customers. You&rsquo;ll partner directly with Customer Success and executive leadership, driving the visibility, efficiency, and intelligence that turn customers into long-term advocates.
What You&rsquo;ll Do<ul><li>
Build, optimize, and scale the systems, processes, and reporting infrastructure that power HockeyStack&rsquo;s Customer Success organization.</li><li>
Partner with VP of Customer Success and Support to define and operationalize KPIs around adoption, retention, and expansion.</li><li>
Own the configuration and management of our Customer Success tech stack (Salesforce, Product analytics, etc.) to ensure accurate data flow and actionable insights.</li><li>
Design automated workflows to improve renewals, onboarding, and health-scoring programs.</li><li>
Develop dashboards and analytics that give executives real-time visibility into Customer Health, NRR, churn risk, and product usage trends.</li><li>
Collaborate cross-functionally Customer Success, Technical Support and Product to close the loop between product adoption and revenue outcomes.</li><li>
Lead continuous improvement initiatives across Customer Success &mdash; from playbook design to process automation &mdash; that enhance customer experience and drive efficiency.</li><li>
Serve as a key voice in shaping the Customer Success strategy as HockeyStack scales 3&times; year-over-year.</li></ul>
What We&rsquo;re Looking For<ul><li>
3&ndash;6 years of experience in Customer Success Operations, Revenue Operations, or CS Systems Management within high-growth B2B SaaS.</li><li>
Deep familiarity with GTM tools, Customer Success platforms and data systems (Salesforce, BI solutions, Pylon, Hightouch, etc.), with the ability to design and implement scalable workflows.</li><li>
Strong analytical mindset &mdash; you use data to uncover insights, measure impact, and guide decision-making.</li><li>
Proven track record of improving renewal, expansion, or onboarding efficiency through process design and automation.</li><li>
Excellent cross-functional communication skills; you can translate between business needs and technical execution.</li><li>
Comfortable working in a fast-paced, evolving environment where priorities shift quickly and ownership is broad.</li><li>
Self-starter who thrives on building from 0 1 &mdash; you identify gaps, create solutions, and execute with speed and precision.</li><li>
Passionate about leveraging AI and automation to transform how Customer Success teams operate.</li></ul>
Why Join Now?
We&rsquo;re at an inflection point. The product is proven, the market is massive, and the opportunity is wide open. You&rsquo;ll be joining a company with real traction, rapid growth, and meaningful backing&mdash;where every person still shapes the outcome. This isn&rsquo;t just a job. It&rsquo;s a chance to build something category-defining with people who care deeply about doing it right.
As part of our San Francisco, California-based team, the on target earnings range for this role is $140,000&ndash; $160,000 ($125,000-$140,000 base) USD annually, depending on experience and qualifications.
HockeyStack is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We celebrate diversity and are committed to fostering an inclusive environment for all employees.</div>

Customer Success Operations

Handshake

<div>
 
 About Handshake
 
 
 
 
 Handshake
 
 is building the career network for the AI economy, backed by the largest and most trusted job network on the internet. As the only three-sided job marketplace connecting 18 million knowledge workers, 1,500 educational institutions, and 1 million employers, Handshake powers career discovery, hiring, and upskilling&mdash;from first internships to full-time roles, freelance work to gig work, and beyond.
 
 
 Founded in 2014, we&rsquo;ve built the most trusted platform for early talent&mdash;owning the college-to-career market and powering nearly every career center. Today we&rsquo;re building on that foundation to help students and early professionals upskill or reskill for the future.
 
 
 Now&rsquo;s a great time to join Handshake. Here&rsquo;s why:
 
 
 <ul>
 <li>
 Category Leader: Over 92% coverage across US universities &amp; 77% of total US university student population.
 </li>
 <li>
 Proven Market Demand: Deep employer partnerships across Fortune 500s and the world&rsquo;s leading AI research labs.
 </li>
 <li>
 World-Class Team: Leadership from Scale AI, Open AI, xAI, Notion, Coinbase, and Palantir, just to name a few.
 </li>
 <li>
 Capitalized &amp; Scaling: $434M raised with a $175M+ run rate.
 
 
 </li>
 </ul>
 
 About The Role
 
 
 
 As a Mid Market Account Manager, you will own gross dollar retention and drive growth across your book of business. You will be responsible for running renewal cycles, prospecting within your existing accounts to identify expansion opportunities, and upselling and cross selling throughout your book of business. This includes discovery with executives, proving ROI and value, and partnering with CSMs who manage risk and adoption at the end-user level
 
 
 You Will Work Closely With Your CSM Counterpart But Own The Commercial Relationship. You Will Lead Value Conversations, Run Competitive Intel As Needed, Forecast Renewal Outcomes, And Build Strategies To Increase Account Penetration. You Will Also Be Expected To Identify New Buying Centers When Relevant, Including Functions Like Marketing That Engage With Handshake&rsquo;s Brand Bundle Products. You Will Also
 
 
 <ul>
 <li>
 Effectively renew, upsell and cross-sell an assigned book of business of existing premium employer partners primarily in the Mid Market segment
 </li>
 <li>
 Learn your book of business inside and out to effectively position Handshake&rsquo;s value proposition, always linking it back to key business issues of the customer
 </li>
 <li>
 Develop and cultivate deep relationships with senior executives at the Director, SVP, and VP levels at our partners
 </li>
 <li>
 Develop new and creative ways to engage senior executives throughout the customer lifecycle and demonstrate Handshake&rsquo;s value
 </li>
 <li>
 Partner closely with our Employer Customer Success Team to ensure customers adopt and are successful on Handshake
 </li>
 <li>
 Manage and present data and value-driven Quarterly Business Reviews
 </li>
 <li>
 Manage overall customer loyalty, serving as internal advocate and escalation point to customers
 </li>
 <li>
 Becoming a Handshake expert, learning the ins and outs of HR and higher ed Tech
 
 
 </li>
 </ul>
 
 Desired Capabilities
 
 
 
 <ul>
 <li>
 3-5+ years of account management or customer success experience in SaaS
 </li>
 <li>
 1-3+ years managing expansion and renewal revenue with quota responsibility
 </li>
 <li>
 Track record of quota attainment
 </li>
 <li>
 Experience managing 50+ accounts in a portfolio model
 </li>
 <li>
 Strong history of retention and expansion revenue
 
 
 </li>
 </ul>
 
 Perks
 
 
 
 Handshake delivers benefits that help you feel supported&mdash;and thrive at work and in life.
 
 
 
 
 The below benefits are for full-time US employees.
 
 
 
 
 🎯
 
 Ownership:
 
 Equity in a fast-growing company
 
 
 💰
 
 Financial Wellness
 
 : 401(k) match, competitive compensation, financial coaching
 
 
 🍼
 
 Family Support:
 
 Paid parental leave, fertility benefits, parental coaching
 
 
 💝
 
 Wellbeing:
 
 Medical, dental, and vision, mental health support, $500 wellness stipend
 
 
 📚
 
 Growth:
 
 $2,000 learning stipend, ongoing development
 
 
 💻
 
 Remote &amp; Office:
 
 Internet, commuting, and free lunch/gym in our SF office
 
 
 🏝
 
 Time Off:
 
 Flexible PTO, 15 holidays + 2 flex days
 
 
 🤝
 
 Connection:
 
 Team outings &amp; referral bonuses
 
 
 Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.
 
 
</div>

Mid-Market Account Manager

Navan

<div>
 
 About The Role
 
 
 
 As an Account Management Associate, you will be responsible for directly supporting our Administrator&rsquo;s travel and expense needs. As strategic owners of our customer&rsquo;s experience, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Effectively partner with our Commercial customers, ensuring excellent customer experience through timely, accurate communications.
 </li>
 <li>
 Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
 </li>
 <li>
 Partner closely with your Commercial Account Managers on their account prioritization, ensuring your efforts maximize revenue opportunities within accounts
 </li>
 <li>
 Run playbooks and program ideas and track results based on defined KPIs (e.g. user adoption / customer retention / upsells)
 </li>
 <li>
 Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer&rsquo;s desired outcomes
 </li>
 <li>
 Serve as the &lsquo;voice of the customer&rsquo; and provide internal feedback on how we can better serve our customers to maximize customer value and retention
 </li>
 <li>
 Refine segmentation for the Scaled book to inform engagement strategies
 </li>
 <li>
 Renew, process and negotiate contracts
 
 
 </li>
 </ul>
 
 Eligibility Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or similar relevant working experience
 </li>
 <li>
 1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS company
 </li>
 <li>
 Proven track record of managing a high volume of accounts, from onboarding and throughout the customer lifecycle
 </li>
 <li>
 Excellent project management and organizational skills
 </li>
 <li>
 Data-driven approach to continuously drive additional efficiency
 </li>
 <li>
 Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
 </li>
 <li>
 Passion for deeply understanding a product in order to provide solutions for customers
 </li>
 <li>
 Attention to detail and excellent communication skills are a must
 </li>
 <li>
 Passion for travel and focusing on the customer experience
 </li>
 <li>
 High energy, go-getter with fresh ideas who takes the initiative to get things done
 
 
 </li>
 </ul>
 The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate&rsquo;s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate&rsquo;s skills and experience, market demands, and internal parity.For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
 
 
 Pay Range: $34 USD - $43 USD
</div>

Associate Account Manager

Sixtyfour

<div>
 We work with some of the largest enterprises in the world. We want to make sure that these customers have an excellent experience with our platform, and want to be certain that our customers are well taken care of. If you&rsquo;re put together, on top of your work, and a go-getter, you&rsquo;ll do great in this role!
</div>

Customer Success & Content Marketing

Intuit

<div><h2 class="jobSectionHeader">Overview</h2><div>
Intuit&rsquo;s Global Business Solutions Group (GBSG) is dedicated to delivering a portfolio of solutions that improve small businesses&rsquo; success in the U.S. by addressing their top needs, ranging from invoicing to payroll, accounting, payments and lending. Within the QuickBooks team, the Services team helps small businesses pay and manage employees, get paid, manage bills, and access financing to run their business, resulting in industry-leading cash flow benefits. These solutions help us address the statistic that 50% of small businesses go out of business within 5 years because they run into cash flow issues.</div><div></div><div> 
The QuickBooks U.S. Marketing team is seeking a seasoned product marketer with strong strategic and storytelling skills, who operates with a bias for action to create customer benefit and drive business results. As a Staff Product Marketing Manager on the Money team, you will develop and activate go-to-market plans for the Lending portfolio of QuickBooks products. This is a unique opportunity for a highly motivated marketing leader to drive a top tier business priority and accelerate QuickBooks&rsquo; growth trajectory in the fintech space. The ideal candidate will have prior experience bringing new products to market with an emphasis on B2B and financial products. You&rsquo;ll be challenged to think boldly, move fast, and have a big impact on our customers&rsquo; lives, their livelihoods, and the QuickBooks brand trajectory.</div> 
Responsibilities<div>
The Staff Product Marketing Manager, Card is responsible for developing and scaling a newly integrated product on the Lending portfolio of QuickBooks products.</div><div> 
Primary responsibilities include</div><ul><li><div> 
Own 1-year business outcomes for Business Card, including strategic choices about where to play and how to win, and effectively communicate data-backed business plans and performance data across teams and up to executive leadership through ongoing forecasting, reporting and root cause analyses</div></li><li><div>
Leverage deep customer insights, product expertise, and competitive intelligence to inform a segmentation strategy, develop winning product positioning including differentiated, insights-based messaging and claims, and influence the product roadmap to deliver on the biggest customer needs</div></li><li><div>
Develop research and testing plans and actively analyze business data from multiple sources to generate insights, make informed decisions, and turn these insights into compelling business cases and awesome end-to-end customer experiences</div></li><li><div>
Leverage storytelling, customer insights, data and business acumen to lead initiatives and influence the roadmap at any phase of the product life cycle (from idea to maturity) and execute an impactful GTM plan that prioritizes business results with product and channel partners</div></li><li><div>
Develop go-to-market plans, segmentation, and marketing activations in close partnership with channel, ecosystem, and external partners and our business development team to deliver year-on-year growth for our lending marketplace</div></li><li><div>
Partner closely with cross-functional teams spanning marketing, product, design, business development, analytics, finance, credit, risk, legal, strategy, sales, and customer success</div></li><li><div>
Own the forecasting process for Business Card and manage stakeholders to align goals and outcomes</div></li><li><div>
Contribute to 3-year strategic planning and make decisions that benefit the customer and the entire Intuit portfolio, not just the offering.</div></li></ul> 
Qualifications<ul><li><div> 
8 - 10+ years of experience in product marketing strategy and cross-functional execution</div></li><li><div>
Understands and utilizes core marketing frameworks to develop segmentation, targeting, and positioning, and translate strategy into product roadmaps and actionable, cross-functional go-to-market plans</div></li><li><div>
Highly analytical and problem-solving orientation; comfort with different testing methodologies and synthesizing inputs from multiple data sources to analyze ROI, develop big insights, and make recommendations that unlock growth opportunities</div></li><li><div>
Ability to prioritize and make strategic choices, specifically narrowing from a range of opportunities to highest-impact levers, balancing short and long term business outcomes</div></li><li><div>
Demonstrated high levels of ownership, responsibility, initiative and the desire to drive significant, measurable performance results</div></li><li><div>
Strong track record of leadership, storytelling, and influencing in a cross-functional, fast-moving environment</div></li><li><div>
Excellent verbal, written/presentation, and interpersonal communication skills.</div></li><li><div>
Fintech and/or credit card experience preferred</div></li><li><div>
BA/BS required, MBA preferred</div></li><li><div>
Experience with small- and mid-sized business a plus</div></li></ul> 
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:</div>

Product Marketing Manager (Inbound) , Credit Card

BanCal Property Management

Position Summary: The Resident Manager, who reports to the Property Manager, will have full responsibility for managing daily operations at this property. Tasks include processing maintenance requests, meeting with vendors for maintenance and projects, maintaining cleanliness in common areas, fielding general tenant inquiries, enforcing leases, posting notices, and securing the premises.Essential Duties and Responsibilities:Maintenance &amp; Projects:&middot; Maintain property by responding to, scheduling, and processing all tenant service requests and meeting with, providing access to and directing 3rd party vendors as required and in conjunction with Property Manager.&middot; Maintain detailed maintenance records by logging and processing all requests on the company&rsquo;s online system.&middot; Schedule and manage building&rsquo;s recurring maintenance calendar.&middot; After a tenant vacates make recommendations on work that needs to be done to prepare for turnover.Tenant Relations &amp; Administrative:&middot; Act as liaison between tenants and Property Manager.&middot; Provide a great customer experience by responding to tenants&rsquo; complaints and inquiries in accordance with company policy.&middot; Maintain an accurate database of all residents on company&rsquo;s online platform as well as the building entry directory.&middot; Send and post notices as necessary via the company&rsquo;s online platform or physical posting as may be required by law.&middot; Serve notices to tenants as may be required by law.&middot; Show vacant units after each unit turnover.Building Upkeep:&middot; Maintain cleanliness of building, including but not limited to, vacuuming, sweeping, and/or mopping all building common areas (interior and exterior), cleaning and dusting all handrails, baseboards, light fixtures, doors, laundry machines and other high-touch surfaces, cleaning all glass surfaces, and wiping and polishing all metal and wood surfaces. See Exhibit A &ndash; Assignment of Duties.&middot; Replace burnt-out light bulbs as necessary.&middot; Conduct regular walks of the common areas to ensure compliance with leases and that all entry doors are secure and security cameras are charged and secure.&middot; Maintain and manage an inventory of cleaning supplies and light bulbs.&middot; Coordinate with 3rd party vendors to ensure all systems are functioning properly.&middot; Maintain hourly work logs.Competencies:To perform the job successfully, an individual should demonstrate the following.Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals.Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Education/Experience:&middot; 3+ years&rsquo; property management or resident management experience.&middot; High School or equivalent.&middot; Basic knowledge of San Francisco and California landlord/tenant laws.Skills and Abilities:&middot; Effective written and verbal communication skills.&middot; Consistent and thorough attention to detail.&middot; Ability to work with minimal supervision.&middot; Proficiency in Appfolio is a plus.&middot; Ability to develop and use strong interpersonal skills.Language Ability:&middot; Read and comprehend serious instructions, correspondence, and memos. Write detailed correspondence. Effectively present information in one-on-one and small group situations to tenants and suppliers.&middot; Read, analyze, and interpret applicable professional, and governmental documents.&middot; Effectively present information and respond to questions from managers and tenants.Reasoning Ability:&middot; Deal with problems involving several concrete variables in standardized situations.<ul><li>Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</li><li>Define problems, collect data, establish facts, and draw valid conclusions.</li></ul>Computer Skills: Must be proficient in Excel, Word and other Microsoft Office programs.Compensation:The Resident Manager is paid a combination of the use of an apartment and the San Francisco-minimum hourly wage for any hours worked past the State-of-California Lodging credit. The current State-of-California Lodging credit is divided by the current San Francisco minimum wage to determine the number of work hours that are deducted from the total billable hours worked per month. Daily overtime does apply if applicable.The fact that the employee is &ldquo;on the premises&rdquo; and &ldquo;available&rdquo; for management duties, should the need for such duties arise, does not constitute working hours under this agreement. The employee must be engaged in one of the activities in Exhibit A for the time to be working time.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, stand, walk, reach with hands and arms, talk and hear. The employee must occasionally lift and/or move up to 35 pounds.The above job description is not intended to be an all-inclusive list of duties and standards of the position.&#8239; Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.Pay: $19.18 - $19.50 per hourExpected hours: 8.0 &ndash; 10.0 per weekWork Location: In person

Resident Manager (Lives On-site)

Explore 130+ Customer success manager in San Francisco this December. Find roles across top companies and apply now to boost your career.