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customer success project manager

Mad Mobile

<div><p>Mad Mobile is an AI-driven software development company headquartered in Tampa, FL, revolutionizing the restaurant and enterprise retail industries. Our innovative solutions empower businesses to enhance customer experience, streamline operations, and drive growth through cutting-edge technology. From mobile ordering and payments to advanced point-of-sale systems, our AI-driven approach helps industry leaders stay ahead in an ever-evolving digital world. As a fast-growing organization, we foster a collaborative, dynamic, and inclusive culture dedicated to delivering exceptional value to our clients and employees. Join us in shaping the future of restaurants, retail, and hospitality through intelligent, technology-driven innovation.</p><p></p><h2 class="jobSectionHeader"><b><br>
About the Role:</b></h2><p>
The Customer Success Project Manager plays a critical role in supporting customer onboarding, account management operations, customer retention initiatives, and revenue-generating conversion programs. This position serves as the operational backbone for the Customer Success and Account Management teams, ensuring customer data integrity, onboarding execution, installation coordination, account readiness, and consistent customer engagement across the customer lifecycle.</p><p>
This role is ideal for a highly organized, detail-oriented professional who thrives in a fast-paced environment and enjoys balancing project coordination, customer operations, process improvement, and cross-functional collaboration. The successful candidate will help drive efficiency across Customer Success while enabling Account Managers to focus on customer relationships, upsell opportunities, and strategic growth initiatives.</p><p></p><h3 class="jobSectionHeader"><b><br>
Role Location:</b></h3><h3 class="jobSectionHeader"><b>
Tampa, FL (in-office)</b></h3><p></p><h2 class="jobSectionHeader"><b><br>
In this role, you will:</b></h2><div><ul><li>
Support Customer Success and Account Management teams with operational and administrative activities.</li><li>
Maintain accurate customer, contact, asset, and account data within Salesforce and related systems.</li><li>
Coordinate customer onboarding activities, implementation timelines, and cross-functional deliverables.</li><li>
Manage customer case workflows and ensure proper communication between Support, Customer Success, and Account Management.</li><li>
Monitor non-responsive and at-risk accounts, helping drive follow-up and operational readiness.</li><li>
Coordinate third-party installations and maintain communication with installation partners and internal stakeholders.</li><li>
Support hardware deployment tracking, retrieval efforts, and asset accountability initiatives.</li><li>
Maintain onboarding documentation, implementation trackers, reporting dashboards, and operational procedures.</li><li>
Support lower-tier account coverage, queue management, and recurring customer administration tasks.</li><li>
Identify process improvement opportunities and support operational excellence initiatives.</li><li>
Generate reports and analyze operational metrics to support leadership decision-making.</li></ul></div><p></p><h2 class="jobSectionHeader"><b><br>
We are looking for someone who has:</b></h2><div><ul><li>
Strong analytical and problem-solving skills with the ability to interpret large data sets and identify trends.</li><li>
Exceptional organizational and project coordination abilities.</li><li>
Experience working heavily in spreadsheets, reporting platforms, and operational systems.</li><li>
Strong communication and interpersonal skills with the ability to collaborate across departments.</li><li>
Ability to manage multiple projects, priorities, and deadlines simultaneously.</li><li>
Detail-oriented mindset with strong follow-through and accountability.</li><li>
Comfort working in a fast-paced, evolving environment with shifting priorities.</li><li>
Ability to document processes clearly and improve operational workflows.</li></ul></div><p></p><h2 class="jobSectionHeader"><b><br>
Requirements:</b></h2><div><ul><li>
Bachelor&rsquo;s degree in Business, Operations, Supply Chain, Analytics, or a related field preferred.</li><li>
1&ndash;3 years of experience in project coordination, onboarding, operations, customer success, implementation, or related roles.</li><li>
Strong proficiency in Microsoft Excel and/or Google Sheets.</li><li>
Experience with reporting, data analysis, and operational tracking tools.</li><li>
Experience coordinating multiple stakeholders and project timelines.</li><li>
Comfortable presenting information and supporting live webinars or training sessions.</li><li>
Strong written and verbal communication skills.</li></ul></div><p></p><h2 class="jobSectionHeader"><b><br>
Preferred Qualifications:</b></h2><div><ul><li>
Experience in SaaS, retail technology, restaurant technology, logistics, or warehouse operations.</li><li>
Familiarity with project management tools such as Asana, Jira, Monday.com, or Microsoft Project.</li><li>
Experience supporting inventory management or forecasting initiatives.</li><li>
Exposure to CRM systems and operational reporting platforms.</li><li>
Startup or high-growth company experience preferred.</li></ul></div><p></p><h3 class="jobSectionHeader"><b><br>
Our Core Values</b></h3><div><ul><li><b>
Customer</b> &ndash; WE believe that our customers deserve the best from us every day.</li><li><b>
Accountability</b> &ndash; WE take ownership and make things happen.</li><li><b>
Teamwork</b> &ndash; WE win as a team and have fun doing it.</li><li><b>
Innovation</b> &ndash; WE innovate, inspire, ignite the future!</li><li><b>
Integrity</b> &ndash; WE are honest, ethical, and trustworthy.</li></ul></div><p></p><p><b><br>
What about the benefits you ask?</b></p><p>
At Mad Mobile, we're committed to taking care of our employees right from the start. That's why there's no waiting period for our plans &ndash; they kick in from day one. We're proud to offer market leading benefits for medical, dental, and vision and cover a generous amount of your premiums. To make sure you're off to a great start, we even provide you with a $500 HSA contribution (prorated based on your start date and split into two payments).</p><p>
Additionally, we provide a 401(k) plan with a matching contribution of up to 4%, and the best part is you're fully vested from day one. At Mad Mobile, we're not only building the next generation of in-store experiences; we're also building the next generation of incredible teams.</p><p></p><p><b><br>
EEOC Statement</b></p><p>
Mad Mobile is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.</p><p><i>
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Mad Mobile does not accept unsolicited headhunter and agency resumes. Mad Mobile will not pay fees to any third-party agency or company that does not have a signed agreement with Mad Mobile.</i></p><div></div><div><div><ul><li><br>
 Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Mad Mobile does not accept unsolicited headhunter and agency resumes. Mad Mobile will not pay fees to any third-party agency or company that does not have a signed agreement with Mad Mobile.</li></ul></div></div></div><p></p>

Customer Success Project Manager

Enumerate

<div><p>Enumerate is hiring a Relationship Manager to serve as a trusted advisor and partner for our clients. This role is responsible for managing client requests and providing timely and results-based customer service. The Relationship Manager acts as a liaison between our clients and our internal teams, including Accounts Payable, Accounts Receivable, Operations, and Support. This role is responsible for the project management of client requests to ensure transparent communication and a timely resolution.</p>
<p>
Candidates for this role must be located in the United States and able to work EST or CST time zones. This role can be hybrid or remote. If remote, this role requires travel every other month to Fort Lauderdale, Florida.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Be the voice of the customer and navigate internal processes with stakeholders from various teams.</li>
<li>Provide support to associations, granting users access to Enumerate Central and triaging issues as they arise</li>
<li>Act as a liaison between clients and internal teams, working with the client to gather the information and documentation needed by internal teams to set up bank accounts and complete reconciliations</li>
<li>Assist with challenging customer requests or issue escalations as needed.</li>
<li>Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system.</li>
<li>Assess customer needs and communicate feedback to peers and leadership</li>
<li>Collaborate with cross-functional teams to resolve customer requests in a timely and effective manner</li>
<li>Track key performance indicators related to client relationships, such as customer satisfaction, retention rates, and revenue growth</li>
<li>Maintain a strong understanding of customer needs and a commitment to delivering exceptional customer service</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>2+ years of experience in Customer Success or Account Management</li>
<li>Strong customer service and project management skills</li>
<li>Ability to organize a daily workload by priorities and to meet deadlines in a fast-paced quickly changing environment.</li>
<li>Prior experience using Asana or other project management tools is a plus</li>
<li>A background in accounting, bookkeeping or community association management is a plus</li></ul></div>

Relationship Manager

Quiet Professionals LLC

<div><p><b>Position Summary</b></p><p>
The Project Manager supports mission-critical objectives under the referenced work order by managing specific Work Order execution, tracking schedules, and mitigating risks to ensure project success. This role implements Agile project management, resource planning, and stakeholder coordination.</p><p>
This future opportunity is contingent upon award.</p><p><b>
Job Description</b></p><ul><li>
The Project Manager is responsible for managing project lifecycles, tracking milestones, and ensuring alignment with DoD acquisition policies.</li><li>
The position requires leading specific Work Order execution, schedule tracking, and risk management.</li><li>
Managers will implement Agile project management, resource planning, and stakeholder coordination.</li><li>
The role includes driving deliverables within cost, schedule, and performance constraints.</li></ul><p><b>
Required Qualifications and Experience</b></p><p>
The contractor shall provide personnel who meet one of the following requirements:</p><ul><li>
Bachelor's degree in Project Management, Information Systems, or a related field; or</li><li>
A minimum of five (5) years of professional experience managing DoD projects.</li><li>
PMP certification required.</li></ul><p>
Candidates must have demonstrated experience in the following areas:</p><ul><li>
Managing project lifecycles and tracking milestones.</li><li>
Ensuring alignment with DoD acquisition policies.</li><li>
Agile methodologies, contract compliance, and performance reporting.</li><li>
Resource planning and stakeholder coordination.</li><li>
Risk management and deliverable tracking.</li></ul><p><b>
Required Skills and Competencies</b></p><ul><li>
Expertise in Agile methodologies, contract compliance, and performance reporting.</li><li>
Working knowledge of DoD acquisition policies and governance frameworks.</li><li>
Proficiency in resource planning and stakeholder coordination.</li><li>
Strong analytical and leadership skills.</li><li>
Ability to drive deliverables within cost, schedule, and performance constraints.</li></ul><p><b>
Education</b></p><ul><li>
Bachelor's degree in a relevant field, or an equivalent combination of education and experience.</li><li>
Project Management Professional (PMP) &ndash; Required</li><li>
Lean Six (Preferred, Not Required)</li><li>
Certified Scrum Master (CSM) (Preferred, Not Required)</li><li>
DAWIA Level II in Program Management (Preferred, Not Required)</li></ul><p><b>
Clearance Requirement</b></p><ul><li>
An active TS/SCI security clearance is required for on-site duty location.</li></ul></div>

Project Manager

Culmen International, LLC

<div>About the Role:<div></div><div><br>
Culmen International is seeking a <b>Project Manager</b> for USSOCOM support at MacDill AFB in Tampa, FL.</div><div>
</div><div>
The Project Manager will assist the government with the initiation, planning, execution and closure of projects for new capabilities in the SOCOM Information Environment (SIE) in support of USSOCOM requirements</div><div></div><div><div><br>
USSOCOM requires comprehensive program support encompassing:</div><ul><li>
Strategic planning and resource planning</li><li>
Program management and administration</li><li>
Quality assurance development and reporting</li><li>
Contract Data Requirements List (CDRL) review</li><li>
Strategic resource planning support (e.g., POM submissions, spend plans)</li><li>
Budget execution support, including funding document processing and invoice review</li><li>
Technical and application assessment support</li></ul></div><br>
<div></div>
What You&rsquo;ll Do in Your New Role:
<ul><li>Assist the government with the initiation, planning, execution and closure of projects for new capabilities in the SOCOM Information Environment (SIE)</li><li>
Serve as the primary interface between the Government customer and contractor team</li><li>
Develop and execute strategic plans, resource plans, and program objectives aligned with USSOCOM mission requirements</li><li>
Manage and administer project operations, ensuring compliance with contract requirements</li><li>
Oversee development and implementation of quality assurance processes and reporting</li><li>
Review, manage, and ensure timely submission of all CDRLs and deliverables</li><li>
Support and manage strategic resource planning processes, including POM submissions and spend plans</li><li>
Oversee budget execution activities, including funding document processing and invoice review</li><li>
Lead technical and application assessments to support project's performance and continuous improvement</li><li>
Manage project's scope, schedule, cost, and performance to ensure successful execution</li><li>
Identify risks and implement mitigation strategies</li><li>
Provide leadership, direction, and coordination to program staff and subcontractors</li><li>
Support project's reviews, briefings, and stakeholder engagements</li></ul><br>
<div></div>
Required Qualifications:
<ul><li>Relevant experience supporting related Government agency may be substituted in lieu of formal education</li><li>
Experience supporting USSOCOM or similar DoD organizations</li><li>
Demonstrated experience managing Government contracts and contractor personnel</li><li>
Experience with project planning, resource management, and budget execution processes</li><li>
Familiarity with CDRLs, quality assurance reporting, and contract compliance requirements</li><li>
Strong leadership, organizational, and communication skills</li><li>
Ability to engage effectively with senior Government stakeholders</li><li>
Active Top Secret Clearance</li><li>
PMI Project Management Professional required</li></ul><br>
<div></div>
Desired Qualifications:<br>
<div></div>
About the Company:
<div>
Culmen International is committed to enhancing international safety and security, strengthening homeland defense, advancing humanitarian missions, and optimizing government operations. With experience in over 150 countries, Culmen supports our clients to accomplish critical missions in challenging environments.</div><div></div><ul><li><div><br>
Exceptional Medical/Dental/Vision Insurance, premiums for employees are 100% paid by Culmen, and dependent coverage is available at a nominal rate (including same or opposite sex domestic partners)</div></li><li>
401k &ndash; Vested immediately and 4% match</li><li>
Life insurance and disability paid by the company</li><li>
Supplemental Insurance Available</li><li>
Opportunities for Training and Continuing Education</li><li>
12 Paid Holidays</li></ul><div><br>
</div><div>To learn more about Culmen International, please visit www.culmen.com</div><div></div><div><br>
At Culmen International, we are committed to creating and sustaining a workplace that upholds the principles of Equal Employment Opportunity (EEO). We believe in the importance of fair treatment and equal access to opportunities for all employees and applicants. Our commitment to these principles is unwavering across all our operations worldwide.</div></div>

Project Manager (SOCOM)

American Landmark Apartments

<div></div><div><div><b>American Landmark Apartments has been</b> <b>awarded one of the best places to work 5 years in a row on a national level. </b>We are currently seeking an experienced and motivated Maintenance Technician II for The Pointe on Westshore, our 444 unit residential community located in Tampa, FL!</div><div></div><p><br>
At American Landmark, we believe in you and the development of your career. Our team members all receive equal opportunities to grow from within. Due to our strong training and mentorship programs, each new AL team member is set up for success. Our award-winning work-life balance is the result of a strong team commitment and industry leading collaboration.</p><div></div><div><br>
Your role as Maintenance Technician II is critical to AL&rsquo;s success and may include due diligence, community acquisition/disposition, serving on or participating in company sponsored or sanctioned committees, organizations, functions etc. You are ultimately responsible for insuring the efficient maintenance operation of the property under the direction of the Maintenance Supervisor and Property Manager.</div><div></div><p><b><br>
We have a new bonus structure! All Maintenance Technicians will receive a stipend of $100 when on-call, on top of overtime. ALSO, maintenance team members are eligible for bonuses of up to $250 based on make ready status and work order completion.</b></p><div><b>
Your &ldquo;Day to Day&rdquo; at American Landmark as a Maintenance Technician:</b></div><div><ul><li>
Responsible for the daily repair and upkeep of the property.</li><li>
Responding to work orders within 24 hours</li><li>
Complete the &ldquo;make-ready&rdquo; process to prepare vacant apartment homes for leasing</li><li>
Complete paperwork in a timely, accurate, and complete fashion so that service requests can be appropriately documented and tracked</li><li>
Tracking inventory used</li><li>
Notifying the Maintenance Supervisor about re-ordering needs</li></ul></div><div></div><div><b><br>
Qualifying Accomplishments of a Maintenance Technician:</b></div><ul><li>
Prior experience in multi-family housing as a Maintenance Technician</li><li>
HVAC Certified (Requirement)</li><li>
Electrical &amp; plumbing skills / trouble shooting ability</li><li>
Irrigation knowledge</li></ul><div></div><div><b><br>
What American Landmark Offers You:</b></div><div><ul><li>
Market competitive salary</li><li>
Comprehensive insurance coverage to include Medical, Life, Dental, Vision, Long and Short-Term Disability</li><li>
Three weeks&rsquo; paid vacation per year</li><li>
Industry competitive bonus structure to include move-ins and renewal pool</li><li>
Education/Tuition Reimbursement</li><li>
401K Retirement Plan w/ 4% match</li><li>
30% rent discounted apartment</li><li>
Cell phone allowance</li></ul></div><div></div><div><b><br>
Background &amp; drug screening are a requirement.</b></div><div></div><div><b><br>
We are an equal opportunity employer.</b></div></div><p></p>

Maintenance Technician II

Toloka Annotators

<div><p><i>Please submit your CV in English and indicate your level of English proficiency.</i></p><p>
Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<b> Participation is project-based, not permanent employment.</b></p><p></p><p><b>
What this opportunity involves</b></p><p>
As an AI Trainer - Annotator, your contribution will help train AI models, shaping how they understand and interact with the world. This isn't just traditional feedback - you'll be evaluating and improving how AI reasons, responds, and handles real-world tasks like online shopping experiences.</p><p></p><p><b>
While each project involves unique tasks, contributors may:</b></p><ul><li>
Evaluating AI-generated responses across a range of tasks, including e-commerce and online shopping scenarios, drawing on your own experience as an online shopper.</li><li>
Providing honest, detailed, and useful feedback that helps improve model and agent performance.</li><li>
Following style and quality standards to ensure consistency.</li><li>
Collaborating with Quality Assurance Specialists to refine and improve content.</li></ul><p></p><p><b>
What we look for</b></p><p>
If you&rsquo;re a professional who works with text, Mindrift offers a unique opportunity to apply your writing, editing, and creative and communication skills to an AI training project. This opportunity is a good fit if you are seeking for open to part-time, non-permanent projects. Ideally, contributors will have:</p><ul><li>
Bachelor&rsquo;s degree in any subject field;</li><li>
At least 1 year of professional or educational experience in any field;</li><li>
Strong written English (C1/C2);</li><li>
Stable internet connection.</li></ul><p></p><p><b>
How it works</b></p><p>
Apply  Pass qualification(s)  Join a project  Complete tasks  Get paid</p><p></p><p><b>
Project time expectations</b></p><p>
For this project, tasks are estimated to require around 10&ndash;20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p><p></p><p><b>
Compensation</b></p><p>
On this project, contributors can earn up to <b>$18 per hour equivalent</b>, depending on their level and pace of contribution.
</p><p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></div>

AI Trainer - Freelance Annotator (English)

Park Pointe Properties

<p>We are seeking an experienced and motivated <b>Property/Business Manager</b> to oversee a 200-unit apartment community in the Mid Town / Tampa area. The ideal candidate is a self-starter with strong leadership, financial, and operational management skills who is committed to maintaining a high-performing community.</p><p>Key Responsibilities</p><ul><li>Develop, administer, and maintain systems to effectively manage the community.</li><li>Prepare and submit weekly owner reports.</li><li>Manage and obtain bids for capital improvement projects.</li><li>Ensure proper procedures are followed when ordering materials and services.</li><li>Calculate operating expense pass-throughs and common area maintenance and in unit charges.</li><li>Serve as the primary point of contact for resident concerns and resolve tenant issues.</li><li>Review and settle questionable tenant charges.</li><li>Ensure the financial stability and performance of the property.</li><li>Review and approve invoices for assigned properties.</li><li>Conduct weekly property inspections and tours.</li><li>Coordinate subcontractor activities and oversee maintenance contracts.</li><li>Ensure all vendors provide current certificates of insurance.</li><li>Supervise tenant improvement projects and verify proper billing of construction-related fees.</li><li>Manage, train, and develop on-site staff.</li><li>Assist with apartment marketing and leasing activities as needed.</li><li>Communicate unusual property issues to ownership promptly and provide recommended solutions.</li><li>Complete special projects, reports, and assignments as requested.</li><li>Ensure compliance with Fair Housing regulations and HUD guidelines.</li><li>Maintain occupancy levels of 95% or higher while maximizing rental revenue in line with the current market.</li><li>Perform other duties as assigned.</li></ul><p>Qualifications</p><ul><li>Minimum of <b>2 years of on-site property management experience at the Manager level</b>.</li><li>Strong leadership and team management skills.</li><li>Excellent verbal and written communication abilities.</li><li>Proven ability to manage budgets, operations, and resident relations.</li><li>Strong organizational and problem-solving skills.</li><li>Self-motivated with the ability to work independently.</li><li>Knowledge of Fair Housing and HUD regulations preferred.</li></ul><p>What We're Looking For</p><ul><li>Self-Starter</li><li>Professional and Dependable</li><li>Detail-Oriented</li><li>Customer Service Focused</li><li>Results-Driven</li></ul><p><b>To Apply:</b><br/>Please email your resume for consideration and interview scheduling.</p><p>We are an Equal Opportunity Employer.</p><p>Job Type: Full-time</p><p>Pay: $24.00 - $26.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid time off</li><li>Referral program</li></ul><p>Work Location: In person</p>

Property/Business Manager needed for Westshore/Mid Town Apartment Community

Explore 21+ Customer success project manager in Tampa this June. Find roles across top companies and apply now to boost your career.