client success manager – 1 Jobs in Islamabad

client success manager – 1

customer service representative Jobs in Islamabad

customer service representative

sales development representative Jobs in Islamabad

sales development representative

customer success specialist Jobs in Islamabad

customer success specialist

customer support representative (csr) Jobs in Islamabad

customer support representative (csr)

customer success representative

ibex. Pakistan

<div>
 ibex. Pakistan is offering an exciting fresh job opportunity in Islamabad! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach.
 
 
 Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment.
 
 
 
 PS:
 
 A sense of humor would help too!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 It is a full-time ibex. job opening in Pakistan
 </li>
 <li>
 The role will be on-site in one of ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This ibex. job role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Staying up to date with latest updates on CRM and other systems information, process changes and future updates
 </li>
 <li>
 Exceptional verbal communication skills in English is a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates and students searching for entry-level roles or call center jobs in Islamabad are encouraged to apply
 </li>
 </ul>
</div>

Customer Success Specialist

Creative Chaos

<div>
 
 Job Summary:
 
 
 
 We are seeking a dedicated and technically proficient Customer Success Manager to build strong relationships with our clients, ensuring they maximize the value of our solutions. This role combines account management, technical support, and strategic guidance to deliver exceptional customer experiences and drive retention and growth.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Act as the primary point of contact for assigned customers, providing ongoing support and fostering long-term relationships
 </li>
 <li>
 Understand customers' technical environments and business objectives to tailor solutions accordingly
 </li>
 <li>
 Collaborate with sales, product, and technical teams to address customer needs and resolve issues effectively
 </li>
 <li>
 Onboard new customers, guiding them through setup, configuration, and best practices
 </li>
 <li>
 Monitor customer health metrics and proactively identify risks and opportunities for expansion
 </li>
 <li>
 Conduct regular business reviews, provide training sessions, and share insights to help customers achieve desired outcomes
 </li>
 <li>
 Manage customer feedback and work with internal teams to improve products and services
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in a technical field such as Computer Science, Engineering, or equivalent experience
 </li>
 <li>
 5+ years of experience in Customer Success, Technical Account Management, or related roles
 </li>
 <li>
 Strong technical aptitude with ability to understand and explain complex software solutions
 </li>
 <li>
 Experience with CRM and customer success platforms (e.g., HubSpot, Gainsight)
 </li>
 <li>
 Excellent communication and interpersonal skills to manage diverse customer relationships
 </li>
 <li>
 Proactive problem-solving skills and ability to manage multiple customer accounts
 </li>
 <li>
 Familiarity with SaaS products, APIs, and integrations
 </li>
 <li>
 Ability to deliver training and presentations to technical and non-technical audiences
 </li>
 </ul>
</div>

Customer Success Manager

ImagineArt

<div>About ImagineArt
We're redefining how the world creates and designs.
ImagineArt is one of the fastest-growing GenAI companies in the world. We've scaled faster than most funded startups , with zero outside funding.<ul><li>
$35M+ ARR crossed this year</li><li>
100M+ social impressions</li><li>
Built and shipped our own image generation model, now ranked #3 globally for photo realism</li></ul>
No funding. No shortcuts. Just a sharp, driven team building one of the strongest GenAI products in the world , and we're just getting started. 
If you want to build something that truly matters, work with exceptionally smart people, and grow at a pace most companies never experience, ImagineArt is the place.
Role Overview
You'll own the success and expansion of ImagineArt's most technically sophisticated customers while building and leading the CS function from the ground up. This is a rare opportunity to shape how the world's creative professionals adopt cutting-edge AI tools, and to build the systems and playbooks that scale our customer business as we grow.
This role combines deep hands-on CS work with leadership. You're not managing a large org yet, but you're building the foundation for one. You'll partner directly with founders and product leadership, not buried in a large bureaucracy.
Who Is Our Perfect Candidate?<ul><li>
You think strategically about customer outcomes, not just tickets or support volume</li><li>
You've built CS playbooks and operating models that scaled with your company</li><li>
You combine deep product fluency with genuine understanding of creative workflows and technical architecture</li><li>
You lead by example
</li><li>You have empathy for customers AND your team; you're comfortable with both the CEO and individual contributors</li><li>
You stay current on competitive landscape and translate that into strategic advantage</li><li>
You bias toward action, ask forgiveness not permission, and solve problems entrepreneurially</li></ul>
Key Responsibilities
Customer Success Strategy &amp; Retention<ul><li>
Define retention targets, expansion opportunities, and success metrics that directly move revenue and product adoption</li><li>
Manage end-to-end customer success strategy for high-touch customer segment and identify where to scale product-led and self-serve</li><li>
Translate competitive landscape insights into strategic advantages and positioning vs alternatives</li></ul>
Team Leadership &amp; Scaling<ul><li>
Build and lead a technical CS team that combines product expertise with genuine understanding of both architecture and creative workflows</li><li>
Hire, coach, and hold the team accountable to ambitious outcomes</li><li>
Design playbooks and workflows that let your team deliver exceptional experiences without burning out</li><li>
Know exactly when to escalate vs automate</li></ul>
Product-Led Customer Outcomes<ul><li>
Work directly with Product team to solve real problems in how creators use AI tools</li><li>
Collect and synthesize customer feedback across channels, identify feature gaps and improvement opportunities</li><li>
Drive onboarding experiences that are seamless and set customers up for success</li></ul>
Cross-Functional Partnerships<ul><li>
Partner with Product, Sales, and Marketing to align on customer needs and identify expansion opportunities</li><li>
Prepare structured reports on customer trends, pain points, and success metrics for leadership</li></ul>
Success Benchmarks &amp; Accountability<ul><li>
Establish success benchmarks and create dashboards that show whether we're actually solving customer problems</li><li>
Run regular cadences that drive visibility into CS metrics and team health</li></ul>
Requirements<ul><li>
4+ years in Customer Success, ideally 2+ leading CS teams in a startup or high-growth company</li><li>
Proven track record managing technical, creative, or design-focused customers (SaaS, developer tools, creative software, or similar)</li><li>
Demonstrated ability to translate competitive landscape insights into strategic advantages</li><li>
Experience building repeatable CS playbooks and operating models that scaled with your company</li><li>
Deep fluency in product technical architecture and use cases, not a salesperson who took a CS job</li><li>
Product-first mindset: you think like a Product Manager about customer outcomes</li><li>
Ability to have credible conversations with technical customers and engineering teams about implementation and edge cases</li><li>
Current on competitor offerings and positioning, you use competitive intelligence to inform strategy</li><li>
Maturity and presence to manage up, down, and across, your leadership trusts your judgment on strategy</li><li>
Bias toward action and entrepreneurial problem-solving; you don't wait for permission</li><li>
Empathy for both customers and your team</li></ul>
Nice to Have<ul><li>
Background in creative software, design tools, or AI/machine learning products</li><li>
Experience in markets where product and art/aesthetics both matter</li><li>
Track record of reducing customer churn or expanding land-and-expand revenue</li></ul>
Company Culture<ul><li>
Impact: Work on cutting-edge GenAI products shaping the future of creativity</li><li>
Team: Fast-moving, ambitious, and deeply collaborative</li><li>
Growth: A culture that rewards learning, ownership, and experimentation</li></ul></div>

Customer Success Lead

<div>
 
 Established in 2018, we're a UK-founded SaaS company with our team based in Islamabad, Pakistan. Our core product is Engage &mdash; a well-established donation management system for the nonprofit sector, covering fundraising, marketing, analytics, communications, and more.
 
 
 
 
 
 We're a small but growing team (11&ndash;20 people) looking for an ambitious &amp; motivated Customer Success Specialist to join us &mdash; helping our clients get the most out of our product.
 
 
 
 
 
 ━━━━━━━━━
 
 
 ABOUT THE ROLE
 
 
 ━━━━━━━━━
 
 
 
 
 
 You will be working with a small but tightly knit Customer Success team to:
 
 
 
 
 
 &rtrif; Deliver a smooth, high-quality onboarding experience for new clients
 
 
 &rtrif; Help existing clients continuously maximise their use of and satisfaction with the product
 
 
 
 
 
 The role requires excellent written and spoken English and an ability to liaise comfortably with both technical and non-technical stakeholders across multiple geographies.
 
 
 
 
 
 ━━━━━━━━━
 
 
 RESPONSIBILITIES
 
 
 ━━━━━━━━━
 
 
 
 
 
 &rtrif; Handle the onboarding process for new clients, from requirements capture to go-live
 
 
 &rtrif; Capture detailed business requirements directly from client stakeholders
 
 
 &rtrif; Manage data cleansing and migration workstreams safely and securely
 
 
 &rtrif; Conduct regular check-ins and business reviews to drive product adoption and client satisfaction
 
 
 &rtrif; Brief senior leadership on project progress and key decisions
 
 
 &rtrif; Build and maintain strong client relationships as their primary point of contact
 
 
 &rtrif; Act as the voice of the client internally, feeding back insights to drive product improvements
 
 
 &rtrif; Monitor client usage and engagement to proactively identify issues or opportunities
 
 
 &rtrif; Deliver training sessions to ensure clients are effectively using the product
 
 
 &rtrif; Identify and implement process improvements and best practices
 
 
 
 
 
 ━━━━━━━━━
 
 
 REQUIREMENTS
 
 
 ━━━━━━━━━
 
 
 
 
 
 &rtrif; 2+ years of experience in a similar customer success, onboarding or implementation role
 
 
 &rtrif; Comfortable working with APIs and databases (training provided on our specific systems)
 
 
 &rtrif; Experience with CRM systems (Salesforce, Dynamics, etc.) preferred
 
 
 &rtrif; Excellent written and verbal communication skills
 
 
 &rtrif; Strong stakeholder management and the ability to produce clear, accurate documentation
 
 
 &rtrif; Experience in the not-for-profit sector is advantageous but not essential &mdash; training will be provided
 
 
 
 
 
 ━━━━━━━━━
 
 
 BENEFITS
 
 
 ━━━━━━━━━
 
 
 
 
 
 &rtrif; Competitive salary: &pound;650&ndash;&pound;950/month (experience dependent), paid in GBP
 
 
 &rtrif; Professional development budget
 
 
 &rtrif; A key role at the heart of the company
 
 
 
 
 
 ━━━━━━━━━
 
 
 WORK MODE
 
 
 ━━━━━━━━━
 
 
 
 
 
 Hybrid &mdash; with an initial period based in our G11 office (Islamabad).
 
 
 
 
 
 Working hours:
 
 
 This role requires flexibility in both directions. You may need to join calls outside local hours to work across UK and international time zones, and to respond when priorities demand it. We take work/life balance seriously and will always try to give back what we ask for.
 
 
 
 
 
 We're a value-led organisation that genuinely cares about the mission behind the work. If you're passionate about helping clients succeed and want to make a real difference in the nonprofit space, we'd love to hear from you.
 
</div>

HR Ways

﻿About the Client Company:﻿﻿Fastest-growing construction consultancy having 500+ employees ﻿ ﻿Job Responsibilities:<ul><li>Support the Client Success team in managing day-to-day communication with clients..</li><li>Understand client requirements and assist in ensuring timely delivery of solutions.</li><li>Coordinate with internal teams (Engineering, Support, and Operations) to address client needs and concerns.</li><li>Assist in tracking and reporting client satisfaction, retention, and engagement metrics.</li><li>Participate in client onboarding and training sessions to ensure a smooth experience.</li><li>Maintain client information in CRM systems and support documentation of feedback and service improvements.</li><li>Learn and apply best practices for client relationship management and service excellence.</li></ul>Requirements:<ul><li>Bachelor's degree in Business, Marketing, Communications, or a related field.</li><li>Candidates with 1 to 2 years of experience in a client-facing or support role are encouraged to apply.</li><li>Strong communication skills (verbal and written) in English.</li><li>Willingness to work in US Shift (6 PM to 3 AM) or AUS Shift (3am to 12pm) to support international clients.</li><li>Basic understanding or familiarity with CRM systems (e.g., Salesforce, HubSpot) will be an advantage.</li><li>Positive attitude, eagerness to learn, and passion for delivering exceptional client experiences.</li><li>Female candidates are encouraged to apply.</li></ul>Compensation &amp; Benefits:<ul><li>Transport Facility for female employees</li><li>Competitive Salary Package</li><li>Structured Growth Plan</li><li>Supportive and collaborative work environment</li><li>Exposure to international projects and best practices</li></ul>Other Details:Work Location: Islamabad/Rawalpindi ﻿Work Mode: Onsite ﻿Work Shift: ﻿US Shift (6 PM to 3 AM) or AUS Shift (3am to 12pm) ﻿Working Days: Mon-Fri ﻿Experience: 1-2 Years﻿Job Type: Full-timeWork Location: In person

Customer Support - Female

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As the Client Success Manager, you'll be involved in ensuring client satisfaction and success. Your duties include efficient order processing, fostering strong client relationships, addressing customer needs, managing inventory, and contributing to project management efforts. This role demands strong customer service skills, organizational prowess, and the ability to excel in a fast-paced environment while working autonomously.
 
 
 What you&rsquo;ll do as the Client Success Manager I
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner.
 </li>
 <li>
 Relationship Building &ndash; Interact and build relationships with customers on a daily basis.
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 A primary focus on new accounts for their first 6 months as well as at risk accounts on the Service Desk.
 
 
 </li>
 </ul>
 Process
 
 
 List critical processes this individual will undertake to achieve targeted results.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
 </li>
 <li>
 Create quotes and orders flawlessly.
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Quote delivery
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Order placement
 </li>
 <li>
 Continuously monitor open orders and expedite where needed
 </li>
 <li>
 Provide comprehensive and timely communication to customers and Sales
 </li>
 <li>
 Relationship Building &ndash; Develop solid relationships with Zones customers.
 </li>
 <li>
 Interact with customers on a daily basis.
 </li>
 <li>
 Establish relationships with multiple people in multiple departments
 </li>
 <li>
 Constantly communicate outstanding orders, constraints and alternatives.
 </li>
 <li>
 Coordinate and encourage Zones team member interactions with accounts
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Provide proactive action to provide 5 star service.
 </li>
 <li>
 Have a complete understanding of the Zones Service Catalog
 </li>
 <li>
 Be the first and primary line of contact on all customer issues and concerns
 </li>
 <li>
 Engage Sales to coordinate communication of service and needs.
 </li>
 <li>
 Ensure that timely and impactful reporting is provided to the customer
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Ensure custom catalog maintenance on Zones Connect
 </li>
 <li>
 Process project worksheets for inventory allocations
 </li>
 <li>
 Monitor and coordinate inventory management activities. (Hardware)
 </li>
 <li>
 Monitor and provide support activities on Customer contracts (Software)
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 Actively participate in pipeline growth and maintenance activities
 </li>
 <li>
 Uncover future needs through constant value driven interactions.
 </li>
 <li>
 Understand account dynamics and look for ways to increase profitability
 </li>
 <li>
 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
 </li>
 <li>
 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Graduate &ndash; Any Specialization.
 </li>
 <li>
 Experience in Enterprise level sales
 </li>
 <li>
 Strong customer service skills and commitment to meet or exceed customer requirements
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to work in a fast-paced environment and meet aggressive deadlines
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to negotiate, influence, and persuade
 </li>
 <li>
 Analytical with excellent problem-solving skills
 </li>
 <li>
 Ability to work with little or no supervision.
 </li>
 <li>
 Bachelor's degree in business administration or any other Field
 </li>
 <li>
 Minimum 2-3 years of experience.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 1:00 PM to 09:30 PM (Pk time)
 
 
</div>

Client Success Manager – 1

Zones

<div>Description 
 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
As the Client Success Manager, you'll be involved in ensuring client satisfaction and success. Your duties include efficient order processing, fostering strong client relationships, addressing customer needs, managing inventory, and contributing to project management efforts. This role demands strong customer service skills, organizational prowess, and the ability to excel in a fast-paced environment while working autonomously.
What you&rsquo;ll do as the Client Success Manager I
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner.</li><li>
Relationship Building &ndash; Interact and build relationships with customers on a daily basis.</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
A primary focus on new accounts for their first 6 months as well as at risk accounts on the Service Desk.</li></ul>
Process
List critical processes this individual will undertake to achieve targeted results.
<ul><li>Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
</li><li>Create quotes and orders flawlessly.</li><li>
Meet or exceed customer/contract SLAs on Quote delivery</li><li>
Meet or exceed customer/contract SLAs on Order placement</li><li>
Continuously monitor open orders and expedite where needed</li><li>
Provide comprehensive and timely communication to customers and Sales</li><li>
Relationship Building &ndash; Develop solid relationships with Zones customers.</li><li>
Interact with customers on a daily basis.</li><li>
Establish relationships with multiple people in multiple departments</li><li>
Constantly communicate outstanding orders, constraints and alternatives.</li><li>
Coordinate and encourage Zones team member interactions with accounts</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Provide proactive action to provide 5 star service.</li><li>
Have a complete understanding of the Zones Service Catalog</li><li>
Be the first and primary line of contact on all customer issues and concerns</li><li>
Engage Sales to coordinate communication of service and needs.</li><li>
Ensure that timely and impactful reporting is provided to the customer</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Ensure custom catalog maintenance on Zones Connect</li><li>
Process project worksheets for inventory allocations</li><li>
Monitor and coordinate inventory management activities. (Hardware)</li><li>
Monitor and provide support activities on Customer contracts (Software)</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
Actively participate in pipeline growth and maintenance activities</li><li>
Uncover future needs through constant value driven interactions.</li><li>
Understand account dynamics and look for ways to increase profitability</li><li>
Understand Zones automation capabilities and look for opportunities to provide those services to customers.</li><li>
Coordinate with PMO or Enterprise Operations on new customer roll outs</li></ul>
.
What you will bring to the team:<ul><li>
Graduate &ndash; Any Specialization.</li><li>
Experience in Enterprise level sales</li><li>
Strong customer service skills and commitment to meet or exceed customer requirements</li><li>
Excellent organization skills and process expertise</li><li>
Ability to work in a fast-paced environment and meet aggressive deadlines</li><li>
Excellent verbal and written communication skills</li><li>
Ability to negotiate, influence, and persuade</li><li>
Analytical with excellent problem-solving skills</li><li>
Ability to work with little or no supervision.</li><li>
Bachelor's degree in business administration or any other Field</li><li>
Minimum 2-3 years of experience.</li></ul>
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job timings: 1:00 PM to 09:30 PM (Pk time)
#LI-UQ1</div>

Explore 365+ Customer success representative in Islamabad this May. Find roles across top companies and apply now to boost your career.

365 customer success representative jobs In Islamabad

Customer Success Specialist

Customer Success Manager

Customer Success Lead

Customer Success Specialist

Customer Support - Female

Client Success Manager – 1

Client Success Manager – 1