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Travelport

<div>
 
 
 CUSTOMER SUCCESS MANAGER | AGENCY SALES | RIYADH, SAUDI ARABIA
 
 
 
 
 
 
 Travelport is a place of opportunity. It&rsquo;s our incredible team that makes our company great &ndash; our people drive our winning culture.
 
 
 
 
 What&rsquo;s Travelport?
 
 
 Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We&rsquo;re leading the change; we are the change.
 
 
 We are on a mission to power the future of travel; come join us.
 
 
 
 
 What does a great Customer Success Manager do?
 
 
 The Customer Success Manager (CSM) joins an international team of CSMs across EMEA, where personal development, collaboration and adaptability are at the heart of the team.
 
 
 The CSM assists the national account management team within a portfolio of key accounts, by ensuring the implementation and most efficient use of Travelport technology, products and services through valuable account support. The CSM engages with a wide range of roles within the customer&rsquo;s organisation as well as internal departments, to provide ongoing value to our customers and building their (and our) success stories.
 
 
 The CSM maintains and maximizes revenues by providing technical and functional consultancy and support, typically in product and optimisation scenarios.
 
 
 
 
 The role is crucial in maintaining competitive advantage and differentiating Travelport through the on-site &amp; virtual support provided.
 
 
 
 
 Responsibilities include:
 
 
 
 <ul>
 <li>
 Provide professional demonstrations, product &amp; data consultancy and functional support, in line with the Account Business Plan
 </li>
 <li>
 Develop and maintain strong relationships with the key users and influencers within an agency location, ensuring business solutions are understood and valued by the customer
 </li>
 <li>
 Ensure long term commitment from the customers by focusing on the breadth of product usage and how this can benefit and add value for the customer
 </li>
 <li>
 Work with the Account Manager to run and promote Customer focus days. Attending Travelport Trade
 </li>
 <li>
 Shows and Corporate Event Days where appropriate.
 </li>
 <li>
 Develop scripts and customised rules, for customers, on a consultancy basis.
 </li>
 </ul>
 
 
 
 
 Who we are looking for in this role:
 
 
 Technical understanding of GDS functionality and Industry related work experience would be advantageous (technical/functional skills)
 
 
 Excellent presentation skills, with a confidence that engages the audience. Able to effectively deliver key messages and demonstrate products via a wide range of media (communication skills)
 
 
 Must have the ability to assess and analyse situations accurately, grasping complexities and identifying key issues, applying sound judgement (problem solving capability)
 
 
 Ability to develop strong customer relationships through a collaborative, consultative, reliable and empathetic approach (relationship management)
 
 
 
 
 Our ambition is to hire for potential not just experience, and you&rsquo;re likely to succeed if you:
 
 <ul>
 <li>
 Are always ready to give it your all and deliver high quality work
 </li>
 <li>
 Are excited to use your creativity and innovative thinking to try new things
 </li>
 <li>
 Take responsibility and own your work
 </li>
 <li>
 Are courageous and ambitious to challenge what&rsquo;s been done before
 </li>
 </ul>
 
 
 
 
 If you are a Saudi National and Interested? We&rsquo;d love for you to get in touch!*
 
 
 
 
 *Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills &amp; experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.
 
 
 
 
 
 About Us
 
 
 
 Travelport is a worldwide travel retail platform. Our next-generation virtual marketplace connects travel buyers and travel sellers, that share our passion for delivering exceptional travel experiences.
 
 
 Unconflicted and independent, we are re-inventing a simpler future for travel&rsquo;s complex ecosystem.
 
 
 Our platform gives the industry the power to help people see the world. We make it simple for businesses like airlines, hotels, and car rental companies to connect to agencies and travelers, through personalized and engaging content.
 
 
 We are a diverse and inclusive workforce, representative of the communities and customers we serve. We are socially responsible, and we give back to our communities.
 
 
 We encourage our people to think differently and have the courage, confidence, and ambition to challenge what has been done before.
 
 
 Travelport is on a mission to make Travel easier and more rewarding for everyone.
 
 
 
 
 
 
 About the Team
 
 
 
 The Customer and Marketing Organization is responsible for enhancing the overall experience of the customer in their journey with Travelport, be that the experience of our agency, corporate, air, hotel, car or other customers.
 
 
 
 
 
 The objectives of the Customer and Marketing organization is focused around developing a culture of &ldquo;customer centricity&rdquo; throughout the organization, including:
 
 <ul>
 <li>
 Looking at how we actively seek, and then use customer feedback to drive improvement in our NPS scores and the overall customer experience.
 </li>
 <li>
 Strengthening and growing our data analytical capabilities.
 </li>
 <li>
 Developing and executing a holistic product and customer services strategy that meets the needs of our customers.
 </li>
 <li>
 Heightening our focus on end-to-end product management to understand how we can maximize our platform capabilities.
 </li>
 </ul>
 
 
 
 
 
 We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.
 
 
</div>

Customer Success Manager - Saudi Arabia

Ingram Micro

<div>It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Join Us at the Forefront of Distribusion!
Who We Are: Join the business behind the world&rsquo;s brands. We&rsquo;re redefining distribution. We&rsquo;re Ingram Micro&mdash;a people-first technology partner, reaching nearly 90% of the world's population. With operations in 57 countries and approximately 24,000 associates, we help businesses run better, grow faster, and achieve their sustainability goals. It's fun to work in a company where people truly BELIEVE in what they're doing!
How Our Team Works: Collaboration is at the heart of innovation. Our team drives Ingram Micro&rsquo;s innovative campaigns, highlighting our cutting-edge solutions and enabling us to maintain leadership in the technology distribution industry. We work together to shape the future of technology distribution, ensuring products reach customers efficiently and helping businesses thrive globally.
Our Values in Action: At Ingram Micro, we are shaping the future with cutting-edge technology! We foster a culture of collaboration, transparency, and continuous improvement. Our team members are encouraged to share ideas, challenge the status quo, and work together to shape the future of technology distribution.
What You&rsquo;ll Do:
We are seeking a dynamic Customer Success Manager (CSM) to join our team and serve as the primary point of contact for our Cisco product customers. In this role, you will ensure that customers maximize their Cisco solutions, from initial implementation through to long-term adoption and growth. This is an exciting opportunity to work with a range of Cisco technologies, including networking, collaboration, security, and cloud solutions, while ensuring the overall success and satisfaction of our valued clients.
Key Responsibilities:
<ul><li>Onboarding &amp; Implementation: Guide customers through the initial setup and configuration of their Cisco products, ensuring seamless integration into their environments.
</li><li>Product Education &amp; Enablement: Provide ongoing training and support on Cisco solutions, ensuring customers fully understand how to leverage the technology to meet their business objectives.
</li><li>Customer Relationship Management: Build strong, ongoing relationships with customers, serving as their trusted advisor to drive adoption, retention, and satisfaction across their Cisco environments.
</li><li>Issue Resolution &amp; Escalation: Collaborate with internal technical teams to resolve any product or service issues, ensuring swift resolutions and maintaining a positive customer experience.
</li><li>Reporting &amp; Success Metrics: Track and report on customer success metrics (e.g., adoption rates, product usage, satisfaction scores) and provide insights to leadership for continuous improvement.
</li></ul>Qualifications:
<ul><li>Experience: 2+ years of experience in Customer Success, Account Management, or a similar client-facing role within the technology or networking industry, particularly with Cisco products.
</li><li>Technical Knowledge: Strong understanding of Cisco products and solutions.
</li><li>Communication Skills: Excellent verbal and written communication skills with the ability to explain complex technical concepts in a customer-friendly manner.
</li><li>Problem-Solving: Strong analytical and problem-solving skills with the ability to identify and resolve customer challenges effectively.
</li><li>CRM Proficiency: Experience using CRM tools to manage customer relationships and track progress.
</li><li>Bachelor&rsquo;s degree in IT or a related field
</li></ul>Your growth with us:
At Ingram Micro, we invest in your future. Through continuous learning, leadership opportunities, and a commitment to fostering innovation, we ensure every team member thrives in their career journey. Joining Ingram Micro means being part of a company where integrity, responsibility, and talent are celebrated, ensuring your long-term success in an ever-evolving industry. Let&rsquo;s shape tomorrow together.
#LI-SMR1</div>

Customer Success Manager

Seclore

<div>
 
 Congratulations, you have taken the first step towards bagging a career-defining role. Join the team of superheroes that safeguard data wherever it goes.
 
 
 
 
 
 
 
 What should you know about us?
 
 
 
 Seclore protects and controls digital assets to help enterprises prevent data theft and achieve compliance. Permissions and access to digital assets can be granularly assigned and revoked, or dynamically set at the enterprise-level, including when shared with external parties. Asset discovery and automated policy enforcement allow enterprises to adapt to changing security threats and regulatory requirements in real-time and at scale.
 
 
 
 
 Know more about us at www.seclore.com
 
 
 
 
 
 You would love our tribe:
 
 
 
 If you are a risk-taker, innovator, and fearless problem solver who loves solving challenges of data security, then this is the place for you!
 
 
 
 
 
 A sneak peek into the role:
 
 
 
 As a Customer Success Manager, you will be responsible for managing a portfolio of Seclore's largest and most strategic customers. Your primary focus will be to drive customer success, retention, and account growth by ensuring they achieve their expected business outcomes with Seclore solutions. You will build long-term, trusted relationships with customers, acting as their advisor and advocate, while collaborating with internal teams to align Seclore&rsquo;s offerings with their evolving needs. Your success in this role will be measured by customer satisfaction, value realization, and long-term loyalty, ultimately turning them into strong brand advocates.
 
 
 
 
 
 
 
 
 
 Here's what you will get to explore:
 
 
 <ul>
 <li>
 In Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
 </li>
 <li>
 Engage regularly with assigned portfolio of customers via strategic and operational discussions to evaluate needs and strategic direction.
 </li>
 <li>
 Responsible for leading discovery sessions with IT and business users to understand the new use cases / client's business objectives and system/application needs
 </li>
 <li>
 With excellent understanding of Seclore&rsquo;s product features and related technologies, design the solution that best meets the client's requirements
 </li>
 <li>
 Proactively create documentary artifacts like business cases, usage scenarios, solution blueprints, FAQs, meeting notes etc.
 </li>
 <li>
 Support the various internal customer success teams to ensure successful completion of project milestones for production Go-live, UAT sign-off and the initial rollout phase of the project
 </li>
 <li>
 Become an expert on the customer&rsquo;s Seclore deployment and their trusted advisor for their strategic business direction
 </li>
 <li>
 Present the Seclore value proposition and product features to audiences ranging from senior executives to technical stakeholders to functional teams
 </li>
 <li>
 Educate customers on the value they can generate from the power of their Seclore solution Ensure customers employ best practices and their Seclore solution is optimized for maximum value Build and maintain trusting relationships at all levels including the C-Suite across various customer teams, functional groups, business units and/or group companies
 </li>
 <li>
 Serve as the primary liaison between assigned customers and Seclore to create a seamless customer experience
 </li>
 <li>
 Ensure internal alignment on account strategy by partnering with cross functional Seclore teams to develop and execute on account plans that results in customer references, retention and account growth
 </li>
 <li>
 Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship
 </li>
 <li>
 As the customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed
 </li>
 <li>
 Gather customer product feedback and communicate with product management to shape product roadmap development
 </li>
 <li>
 Work with the customer team to achieve timely contract renewals and opportunities for upsell/cross-sell
 </li>
 <li>
 CSM should be able to build and nurture a team in future.
 </li>
 <li>
 Need to have experience with endpoint security products like DLP, Classification, DRM
 </li>
 <li>
 Need to have consulting skills
 </li>
 <li>
 Drive value realization and strategic discussions with customers - expected from such a senior person
 </li>
 </ul>
 
 
 
 
 
 We can see the next Entrepreneur At Seclore if you have:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s 08+ years of experience in handling end to end customers relationships, preferably in the SaaS industry
 </li>
 <li>
 Leading deployment of software business applications or providing strategic advisory services and account management services or previous customer success management
 </li>
 <li>
 Proven track record of successfully managing customer relationships and delivering results Strong consulting background
 </li>
 <li>
 Proven ability to build and maintain strong and trusting relationships with a diverse set of internal and external constituencies including senior level executives, IT/InfoSec and functional teams Proven ability to build and sell business cases to customer teams
 </li>
 <li>
 Excellent organization, project management, time management, and communication skills Ability to quickly grasp and distinctly explain technological and business concepts
 </li>
 <li>
 Ability to lead cross function business and technical teams to deliver solutions and provide timely issue resolution
 </li>
 <li>
 Strong understanding of business processes and their implementation into enterprise business applications
 </li>
 <li>
 Team player who will innovate to continue improving the way Seclore serves its customer
 </li>
 <li>
 Bachelor&rsquo;s degree in technology, business, or related field (MBA preferred) Ability to travel 60%+ of the time
 </li>
 <li>
 Highly energetic, with a passion for helping customers, achieve expected business outcomes Multitasker with willingness to 'roll up sleeves' and assist wherever needed
 </li>
 <li>
 Deep credibility in inspiring confidence in C-level decision makers
 </li>
 <li>
 Extensive business process management experience and expertise- ideally in the areas of Government, banking, financial services, insurance, and manufacturing
 </li>
 <li>
 Previous experience with a major systems integrator and/or a customer success function preferred
 </li>
 <li>
 Experience with SaaS/Subscription solution offerings is a plus Knowledge of information cyber security
 </li>
 </ul>
 
 
 
 
 
 Why do we call Seclorites Entrepreneurs not Employees?
 
 
 <ul>
 <li>
 We value and support those who take the initiative and calculate risks.
 </li>
 <li>
 We have an attitude of a problem solver and an aptitude that is tech agnostic. You get to work with the smartest minds in the business.
 </li>
 <li>
 We are thriving not living. At Seclore, it is not just about work but about creating outstanding employee experiences. Our supportive and open culture enables our team to thrive.
 </li>
 </ul>
 
 
 
 
 
 
 
 Excited to be the next Entrepreneur, apply today!
 
 
 
 Don&rsquo;t have some of the above points in your resume at the moment? Don&rsquo;t worry. We will help you build it.
 
 
 
 
 
 
 
 
 
 Let&rsquo;s build the future of data security at Seclore together.
 
 
 
</div>

<div>
 
 IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters&ndash;at the Moment of Service&trade;. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
 
 
 
 
 At IFS, we&rsquo;re flexible, we&rsquo;re innovative, and we&rsquo;re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society&rsquo;s greatest challenges, fostering a better future through our agility, collaboration, and trust.
 
 
 
 
 We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
 
 
 
 
 By joining our team, you will have the opportunity to be part of a
 
 global, diverse environment;
 
 you will be joining a
 
 winning team
 
 with a
 
 
 commitment to sustainability;
 
 
 and a company where we get things done so that you can
 
 make a positive impact
 
 on the world.
 
 
 
 
 We&rsquo;re looking for innovative and original thinkers to work in an environment where you can
 
 #MakeYourMoment
 
 so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
 
 
 
 
 If you want to change the status quo, we&rsquo;ll help you make your moment. Join Team Purple. Join IFS!
 
 
 
 
 
 
 Job Description
 
 
 
 
 A Customer Success Manager will take the customer facing role and is responsible for Success through the leadership and effective orchestration of a large virtual team, management of program deliveries and strong senior customer relationships. The prevailing business priority is the customers&rsquo; successful adoption and productive use of IFS products and services, helping customers discover new features and enabling them to become long-term users. The Success Manager is front-and-center with our customers and partners, understanding their desired outcomes, driving customer satisfaction and loyalty through a strong relationship, and leveraging business outcomes by value realization on the fundamental reason why the solution was purchased and supporting their digital journey through modernization and empowering them to achieve more.
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Possesses prior experience in client-facing capacities, specifically in Service Delivery or Project Delivery functions.
 </li>
 <li>
 Industry depth and experience in either Field Service Management, Manufacturing, Telco, Energy &amp; Utilities, or Aerospace and Defense.
 </li>
 <li>
 Familiarity and perspective on respective industry-related trends, operating KPIs, and value drivers.
 </li>
 <li>
 Strong acumen on delivery methodology and delivery service offerings.
 </li>
 <li>
 Own and intently focused on IFS end-customer experience with products and services; noting that some products and services influencing the experience are from third-parties and/ or Partners.
 </li>
 <li>
 Highlighting and actioning delivery-related risk at IFS&rsquo;s end-customers for both IFS-led delivery and Partner-led delivery.
 </li>
 <li>
 Ability to lead through influence and trust internally within IFS and externally with Customers and Partners.
 </li>
 <li>
 Knowledge of the Business Value Engineering (BVE) process.
 </li>
 <li>
 Ability to develop Value Metrics and measure the outcome of the Success program with the Customer or Partner.
 </li>
 <li>
 Understanding of subscription services and able to support renewal process of services and licenses with engagements required to secure revenue.
 </li>
 <li>
 Leading Executive Steering Committee meetings with customers and provide updates to IFS Senior Leadership Team on progress.
 </li>
 <li>
 Highly-driven to secure IFS
 
 
 references and regular reporting through the Voice-Of-Customer process.
 </li>
 <li>
 Maintain the revenue margin for the assigned Success accounts.
 </li>
 <li>
 Drive utilization for the subscribed services.
 </li>
 <li>
 Communication and collaboration with Sales on any potential upsell and cross-sell opportunities.
 </li>
 <li>
 Communication with Global Delivery Senior Leadership Team on potential escalations.
 </li>
 <li>
 Ability to navigate within other IFS departments such as Support, R&amp;D, and Sales.
 </li>
 <li>
 Passion for creating strong and trusted customer relationships, with a focus satisfaction and exceeding expectations.
 </li>
 <li>
 Active listening, strong interpersonal communications, and relationship building.
 </li>
 <li>
 Excellent communication and relationship management skills.
 </li>
 <li>
 Experience in building, maintaining, and evolving relationships with executives.
 </li>
 <li>
 Strong business acumen.
 </li>
 <li>
 Bachelor&rsquo;s degree, Master&rsquo;s degree or equivalent, and work experience in a relevant field.
 </li>
 <li>
 Fluency in both English and Arabic (verbal and written).
 </li>
 <li>
 Domain knowledge of IFS Applications would be a plus.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.
 
 
 
 
</div>

Alaan

<div><h1 class="jobSectionHeader">About Alaan</h1>
Alaan is the Middle East&rsquo;s first AI-powered spend management platform, built to help businesses save time and money. 
Our all-in-one solution combines smart corporate cards, real-time expense tracking, AI-powered automation, seamless accounting integrations, and deep financial insights- designed to simplify finance operations and maximize control over company spend.
Founded in 2022, Alaan is already the trusted partner of over 2,000 leading businesses across the UAE and KSA, including G42, Careem, McDonald&rsquo;s, Tabby, Al Barari, Rove Hotels, Rivoli, and CarSwitch. Together, our customers have saved over AED 100 million with Alaan.
In just three years, Alaan has become the #1 expense management platform in the Middle East- and we&rsquo;ve done it while becoming profitable.
Backed by Y Combinator and top global investors- including founders and executives of leading startups- Alaan is built by a world-class team from McKinsey, BCG, Goldman Sachs, Barclays, Zomato, Careem, Rippling, and other high-growth companies.
We&rsquo;re not just building software. We&rsquo;re reimagining how finance works for modern businesses across the region.<h1 class="jobSectionHeader"> 
About the role</h1> 
As a Customer Success Manager at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You&rsquo;ll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment.<h1 class="jobSectionHeader">
What you'll do</h1><ul><li>
Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.</li><li>
Continuous Learning and Development - Develop a deep understanding of a client&rsquo;s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.</li><li>
Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.</li><li>
Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.</li><li>
A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.</li><li>
Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.</li></ul><h1 class="jobSectionHeader">
What we are looking for</h1> 
<ul><li>
Must be a Saudi national.</li><li>
3+ years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics.</li><li>
Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programmes or equivalent.</li><li>
Ownership - Ability to multi-task and independently handle tasks without any follow-ups.</li><li>
Problem Solver &ndash; You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.</li><li>
Passion for Business Optimization &ndash; You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.</li><li>
Cognitive Intelligence &ndash; You can think on your feet, seeing all the angles to best position our platform to best fit a client&rsquo;s needs.</li><li>
Client Empathy &ndash; You&rsquo;ll be building deep, trusting relationships.</li><li>
Communication Skills - Excellent verbal, written, and presentation skills in English.</li><li>
Positivity &ndash; You&rsquo;ve got the charisma, but not the ego, to make a good impression with a collaborative mindset.</li><li>
Curiosity - You&rsquo;re interested in learning more about the industry and show an outstanding curiosity towards the client base.</li><li>
Start-up Attitude &ndash; You&rsquo;re comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.</li><li>
Knowledge - Accounting and Finance processes is a strong plus.</li></ul><h1 class="jobSectionHeader">
What's in it for you</h1><ul><li>
Generous equity compensation to bring a high degree of ownership into your work, as Alaan grows, you grow with it</li><li>
Contribute to building the Middle East&rsquo;s most beloved fintech brand from the ground up</li><li>
Benefit from a role with significant ownership and accountability</li><li>
Thrive in a flexible hybrid culture with ample work-life balance</li><li>
Participate in exciting offsite events</li></ul><h1 class="jobSectionHeader">
NOTE: Please complete the below assessment for proceeding with the application - https://app.navero.me/test/9b385aad-dae3-4972-a1cb-563330605b15/details</h1></div>

Adobe

Our Company
 
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
 
CUSTOMER SUCCESS MANAGER - Middle East
 
Duties : Within the Digital Experience Customer Success team here at Adobe, our focus is on delivering exceptional experiences and accelerating value for our customers through three core pillars; Partnership, Adoption and Value Realisation.
 
Our Customer Success Managers are expected to maximise value realisation and return on investment in complex, multi-regional strategic enterprise accounts by building strong long-term partnerships with a focus on product adoption. They lead customers through digital transformation by advising strategy and collaborating with multiple internal teams and customer departments while accelerate value for customers by understanding their business goals and objectives, design success plans and establish governance frameworks.
 
As a CSM at Adobe you are a leader in customer success to achieve results throughout the product lifecycle.
 
What you'll do
 <ul>
<li>Lead customers through digital transformation with a clear view of customer objectives and key performance indicators</li>
<li>Enhance value realisation and return on investment from the solutions and services they buy from Adobe</li>
<li>Increase solution adoption and usage with a clear plan</li>
<li>Build positive relationships at senior levels, including C-Level, within some of the biggest companies in the UK</li>
<li>Account strategy planning and building success plans to drive loyalty, advocacy and minimize customer attrition</li>
<li>Track accounts' performance and lead critical blocking issues with clear execution plan and drive to get closure</li>
<li>Build and grow relationships for Adobe's strategic portfolio of multi-solution, multi brand clients at the senior level becoming a trusted partner</li>
<li>Build a strong post-sales strategy for your portfolio of accounts to ensure our customers enhance the value on their investment in Adobe's Solutions</li>
<li>Provide thought leadership, thought leadership & domain expertise to the customer success organization, our clients and Adobe's European Customer Success team</li>
<li>Build a strong business relationship with our Sales, Marketing, Solution Consulting and Professional Services teams</li>
<li>Demonstrate seniority by leading new retention and growth initiatives that deliver value ensuring we scale, delight and innovate for customer success</li>
<li>Become an ambassador for to the CSM organization within Adobe and a CSM evangelist across ACS (Adobe Customer Solutions) and Sales</li>
<li>Demonstrate experience of supporting the hiring and ramp up process of new recruits into the Customer Success Team</li>
</ul>
What you'll need
 <ul>
<li>Bachelor's degree or equivalent experience</li>
<li>Minimum 5-10 years experienced in post-sales account management in Digital Marketing (analytics, optimization/conversion and/or social). Candidates with pre-sales, marketing/creative agency or consulting background will be considered</li>
<li>Strong experience in Digital Marketing Solutions and knowledge of the Adobe's</li>
</ul>
competitive landscape
 <ul>
<li>Proven effectiveness managing an account portfolio of large, global, Sophisticated and strategic accounts at a senior level. Building and maintaining relationships at most senior levels with assigned accounts becoming a trusted advisor</li>
<li>Proven experience driving customer retention initiatives, achieving high retention rates and customer satisfaction (NPS)</li>
<li>Strong communications skills (written & verbal) & high level critical issue management</li>
<li>Able to anticipate and identify ill-defined problems/issues with strong presentation skills at all audience levels</li>
<li>Tenacious, personable, high confidence and results oriented</li>
<li>Adaptable, strong self-awareness, confidence to hold themselves and others to account based on expectations</li>
</ul>
Location : KAFD, Riyadh
 Hours of work : 40 hours per week
 Education requirement : Degree or equivalent qualification/experience
 Experience requirement : Minimum 5 years in SaaS solution environment
 Benefits : Private medical insurance; Employee stock purchase plan; Holiday & global well-being days; Allowances plus many more.
 Application start and end date : Starting 16th November for approx. 4-6 weeks.
 
Adobe Middle East
 Adobe in the Middle East empowers businesses and individuals through creativity and digital transformation. In Saudi Arabia, we support Vision 2030 by driving innovation, developing local talent, and enabling exceptional customer experiences. As the regional headquarters for foreign companies, Adobe serves as a strategic hub for growth and collaboration across markets. Join us to help shape the future of digital experiences in one of the world’s most dynamic economies.
 
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Customer Success Manager (Middle East)

<div>Company Description 
IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters&ndash;at the Moment of Service&trade;. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we&rsquo;re flexible, we&rsquo;re innovative, and we&rsquo;re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society&rsquo;s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We&rsquo;re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we&rsquo;ll help you make your moment. Join Team Purple. Join IFS! 
Job Description 
A Customer Success Manager will take the customer facing role and is responsible for Success through the leadership and effective orchestration of a large virtual team, management of program deliveries and strong senior customer relationships. The prevailing business priority is the customers&rsquo; successful adoption and productive use of IFS products and services, helping customers discover new features and enabling them to become long-term users. The Success Manager is front-and-center with our customers and partners, understanding their desired outcomes, driving customer satisfaction and loyalty through a strong relationship, and leveraging business outcomes by value realization on the fundamental reason why the solution was purchased and supporting their digital journey through modernization and empowering them to achieve more. 
Qualifications 
<ul><li>
Possesses prior experience in client-facing capacities, specifically in Service Delivery or Project Delivery functions.</li><li>
Industry depth and experience in either Field Service Management, Manufacturing, Telco, Energy &amp; Utilities, or Aerospace and Defense.</li><li>
Familiarity and perspective on respective industry-related trends, operating KPIs, and value drivers.</li><li>
Strong acumen on delivery methodology and delivery service offerings.</li><li>
Own and intently focused on IFS end-customer experience with products and services; noting that some products and services influencing the experience are from third-parties and/ or Partners.</li><li>
Highlighting and actioning delivery-related risk at IFS&rsquo;s end-customers for both IFS-led delivery and Partner-led delivery.</li><li>
Ability to lead through influence and trust internally within IFS and externally with Customers and Partners.</li><li>
Knowledge of the Business Value Engineering (BVE) process.</li><li>
Ability to develop Value Metrics and measure the outcome of the Success program with the Customer or Partner.</li><li>
Understanding of subscription services and able to support renewal process of services and licenses with engagements required to secure revenue.</li><li>
Leading Executive Steering Committee meetings with customers and provide updates to IFS Senior Leadership Team on progress.</li><li>
Highly-driven to secure IFS references and regular reporting through the Voice-Of-Customer process.</li><li>
Maintain the revenue margin for the assigned Success accounts.</li><li>
Drive utilization for the subscribed services.</li><li>
Communication and collaboration with Sales on any potential upsell and cross-sell opportunities.</li><li>
Communication with Global Delivery Senior Leadership Team on potential escalations.</li><li>
Ability to navigate within other IFS departments such as Support, R&amp;D, and Sales.</li><li>
Passion for creating strong and trusted customer relationships, with a focus satisfaction and exceeding expectations.</li><li>
Active listening, strong interpersonal communications, and relationship building.</li><li>
Excellent communication and relationship management skills.</li><li>
Experience in building, maintaining, and evolving relationships with executives.</li><li>
Strong business acumen.</li><li>
Bachelor&rsquo;s degree, Master&rsquo;s degree or equivalent, and work experience in a relevant field.</li><li>
Fluency in both English and Arabic (verbal and written).</li><li>
Domain knowledge of IFS Applications would be a plus.</li></ul> 

Additional Information 
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.</div>

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