customer service representative Jobs in Islamabad

customer service representative

client success manager – 1 Jobs in Islamabad

client success manager – 1

customer support representative (csr) Jobs in Islamabad

customer support representative (csr)

assistant manager customer success Jobs in Islamabad

assistant manager customer success

assistant manager sales Jobs in Islamabad

assistant manager sales

customer support advisor

Walee Technologies

Job Title: Customer Support Officer Location: (Islamabad , I9/2) Company: Hakeem Easy FinanceAbout Us: Hakeem Easy Finance is a leading fintech company committed to providing seamless financial solutions to our customers. We pride ourselves on offering exceptional service and building trust with every interaction.Role Overview: We are looking for a Customer Support Officer to assist our customers via chat, email, and call support. The ideal candidate will be professional, patient, and solution-oriented, ensuring a smooth experience for our clients.Key Responsibilities:<ul><li>Respond to customer queries through chat, email, and calls in a timely and professional manner.</li><li>Assist customers with account-related, product, or service inquiries.</li><li>Document and track customer interactions and issues accurately.</li><li>Escalate complex issues to the relevant department while ensuring customer satisfaction.</li><li>Contribute to improving customer support processes and knowledge base.</li></ul>Requirements:<ul><li>Good communication skills (English and Urdu).</li><li>Min Bachelors degree or if experienced then Intermediate would also work</li><li>Basic knowledge of MS Office or relevant software.</li><li>Strong problem-solving skills and customer-oriented mindset.</li><li>Prior experience in customer support is a plus but not mandatory.</li><li>Ability to handle multiple customer queries efficiently.</li></ul>Why Join Us:<ul><li>Opportunity to work with a growing fintech company.</li><li>Learning and career growth in the financial services sector.</li><li>Collaborative and supportive work environment.</li></ul>Pay: Rs40,000.00 per monthWork Location: In person

Customer Support Officer

Rexen Consultancy

We are seeking a Customer Service Support professional to join our packaging wholesale distribution team. The role involves handling customer inquiries, processing orders, book transports as cost saving, and ensuring a high level of customer satisfaction.The ideal candidate will communicate effectively with clients, coordinate with internal teams (sales, warehouse, and logistics), and ensure timely order fulfillment and issue resolution. Responsibilities also include maintaining accurate records, managing customer accounts, and supporting day-to-day operations within the distribution process.Requirements:Previous experience in customer service, preferably in wholesale or distributionStrong communication and problem-solving skillsAbility to manage orders, handle inquiries, and resolve complaints efficientlyFamiliarity with CRM systems and Microsoft OfficeGood organizational skills and attention to detailJob Type: Full-timeApplication Question(s):<ul><li>Are you currently living in Islamabad/Rawalpindi?</li><li>Are you fluent in English?</li></ul>Work Location: In person

Customer Service Support

Think Higher Consultants

Job Summary: We are looking for a Senior Customer Support Officer to provide high-quality service to clients and support daily administrative activities in a professional office environment. The role involves being the first point of contact for clients and ensuring smooth communication and coordination throughout the process.Key Responsibilities:<ul><li>Greet clients professionally and handle inquiries via phone, email, and in person</li><li>Provide accurate information regarding services and appointment procedures</li><li>Schedule, confirm, and manage client appointments</li><li>Follow up with clients regarding documents, payments, and application updates</li><li>Handle client concerns in a polite and professional manner</li><li>Maintain confidentiality of all client and company information</li></ul>Administrative Duties:<ul><li>Maintain and organize client records and documentation</li><li>Support consultants with case-related administrative work</li><li>Assist in preparing reports, data entry, and correspondence</li><li>Monitor office supplies and support daily operations</li><li>Coordinate with internal teams for smooth workflow</li><li>Ensure compliance with company policies</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree</li><li>2&ndash;4 years of experience in customer service or administrative roles (experience in visa/immigration or service industry is a plus)</li><li>Strong English communication skills (spoken &amp; written)</li><li>Good interpersonal and organizational skills</li><li>Professional behavior, punctuality, and discipline</li><li>Basic computer skills</li><li>Ability to multitask and work under pressure</li></ul>Job Type: Full-timeWork Location: In person

Senior Customer Support Officer

ASK Development

Position: Live Chat Officer Location: IslamabadRequirements:<ul><li>Minimum Qualification: Graduation (14 years or above)</li><li>Fluent English communication skills</li><li>Excellent typing speed</li><li>Age limit: Up to 32 years (Male &amp; Female)</li><li>Willing to work in rotational shifts</li></ul>Pay: Rs40,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Chat support: 1 year (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Chat Support Officer

HR Ways

﻿About the Client Company:﻿﻿Fastest-growing construction consultancy having 500+ employees ﻿ ﻿Job Responsibilities:<ul><li>Support the Client Success team in managing day-to-day communication with clients..</li><li>Understand client requirements and assist in ensuring timely delivery of solutions.</li><li>Coordinate with internal teams (Engineering, Support, and Operations) to address client needs and concerns.</li><li>Assist in tracking and reporting client satisfaction, retention, and engagement metrics.</li><li>Participate in client onboarding and training sessions to ensure a smooth experience.</li><li>Maintain client information in CRM systems and support documentation of feedback and service improvements.</li><li>Learn and apply best practices for client relationship management and service excellence.</li></ul>Requirements:<ul><li>Bachelor's degree in Business, Marketing, Communications, or a related field.</li><li>Candidates with 1 to 2 years of experience in a client-facing or support role are encouraged to apply.</li><li>Strong communication skills (verbal and written) in English.</li><li>Willingness to work in US Shift (6 PM to 3 AM) or AUS Shift (3am to 12pm) to support international clients.</li><li>Basic understanding or familiarity with CRM systems (e.g., Salesforce, HubSpot) will be an advantage.</li><li>Positive attitude, eagerness to learn, and passion for delivering exceptional client experiences.</li><li>Female candidates are encouraged to apply.</li></ul>Compensation &amp; Benefits:<ul><li>Transport Facility for female employees</li><li>Competitive Salary Package</li><li>Structured Growth Plan</li><li>Supportive and collaborative work environment</li><li>Exposure to international projects and best practices</li></ul>Other Details:Work Location: Islamabad/Rawalpindi ﻿Work Mode: Onsite ﻿Work Shift: ﻿US Shift (6 PM to 3 AM) or AUS Shift (3am to 12pm) ﻿Working Days: Mon-Fri ﻿Experience: 1-2 Years﻿Job Type: Full-timeWork Location: In person

Customer Support - Female

Zones

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The ideal candidate will be a passionate advocate for Zones clients and understanding what it means to be intensely client focused. This role will make sure that Zones clients are happy, engaged, and receiving maximum operational support each day. As a member of one of Zones most client-facing organizations, this individual possesses intellectual curiosity, creativity, strong problem-solving skills, excellent communication skills, and an ability to influence business and technical leaders across multiple stakeholder groups.
The Licensing Advisor role will report directly to the Licensing Lifecycle Manager and is responsible for proactive direct client communication regarding software lifecycle maintenance, subscription renewals and understanding the maintenance of software licenses of clients in their assigned region to provide dedicated white glove support. Knowledge of product offerings, licensing, and pricing is used daily. The role interacts with clients, publishers, CSS&rsquo;s and other departments as well as heavy client facing interaction through omni channel support.
What you&rsquo;ll do as the Licensing Advisor:
Employees employed in the role of Licensing Advisor shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Own and manage the proactive client engagement for licensing maintenance and subscription renewals; Act as the primary point of contact for licensing escalations for assigned region</li><li>
Manages the coordination of cadence client meetings with CSS and account support team</li><li>
Communicates with client and stakeholders to schedule business reviews, status calls, etc.</li><li>
Aids in presentation of reports and presentations as needed</li><li>
Support standardized reviews with clients to ensure all licensing requirements are met</li><li>
Timely and effective communication with licensees on relevant business needs, on-and offboarding, and product reports</li><li>
Maintain ticketing system case documentation related to activities and projects</li><li>
Deliver and proactively manage client install base to maintain customer satisfaction</li><li>
Ownership of all customer licensing, internal and external parties and existing client questions</li><li>
Proactively manage &ldquo;red flag alerts&rdquo;-heavy client communication interaction</li><li>
Works closely with CSS on customer software related escalations</li><li>
Analyze trends, pricing analysis and customer input to close custom deals</li><li>
Issue/Risk mitigation and resolution, work closely across departments to drive resolution and recovery</li><li>
Present action plan for issue resolution to account team with scheduled follow-ups until resolution achieved</li><li>
Work closely with SAM team to delivery internal reporting on key lifecycle events</li></ul>
What you will bring to the team:<ul><li>
4 years Bachelor&rsquo;s Degree</li><li>
2+ years working with Tier 1 software publishers.</li><li>
3 years of account management with prior experience in IT software support</li><li>
Experience working in ticketing systems!</li><li>
Excellent verbal and written communication skills</li><li>
Demonstrated ability to provide world class customer service.</li><li>
Demonstrated strong communication and proven ability to resolve complex issues in a timely manner.</li><li>
Ability to act quickly on issues and develop solutions.</li><li>
Demonstrated track record of achieving productivity goals.</li><li>
Experience with Microsoft product terms and conditions.</li><li>
Adobe experience a plus</li><li>
Completion of Microsoft MCP (Licensing)</li></ul>
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job timings: 8:00 PM to 5:00 AM (Pk time)
#LI-UQ1</div>

Licensing Advisor

HRPSP - Your Strategic HR Partner

Join Our Team as an Field Sales Associate (FSA)! Location: Islamabad Apply Now &ndash; We&rsquo;re hiring dynamic individuals ready to thrive in the field!Are You Energetic, Confident, and Target-Driven? Do you love meeting people, taking on new challenges, and making a real difference? If YES, we want you to be the face of our brand!Your Role as a Field Sales Associate (FSA):As a frontline brand ambassador, you&rsquo;ll be more than just a salesperson&mdash;you&rsquo;ll be a trusted advisor, problem solver, and customer champion.What We&rsquo;re Looking For:Personality:<ul><li>Energetic, persuasive &amp; confident</li><li>Passionate about exceeding sales targets</li><li>Disciplined and self-motivated</li></ul>Education:<ul><li>Minimum Intermediate (FA/FSc)</li><li>Bachelor&rsquo;s degree preferred</li><li>Strong communication &amp; basic digital skills required</li></ul>Mindset:<ul><li>Goal-focused with a can-do attitude</li><li>Resilient and adaptable in the field</li><li>Committed to performance, consistency &amp; relationship building</li></ul>Why Join Us?<ul><li>Be part of a growing, customer-focused team</li><li>Receive on-the-job training and skill development</li></ul>Enjoy a performance-driven culture with career growth opportunitiesJob Type: Full-timePay: From Rs37,000.00 per monthWork Location: In person

Field Sales Associate (FSA)

Explore 477+ Customer support advisor in Islamabad this May. Find roles across top companies and apply now to boost your career.