client success manager – 1 Jobs in Islamabad

client success manager – 1

customer service representative Jobs in Islamabad

customer service representative

account assistant/ finance executive Jobs in Islamabad

account assistant/ finance executive

accounts assistant

chat support officer

customer support advisor

Rexen Consultancy

We are seeking a Customer Service Support professional to join our packaging wholesale distribution team. The role involves handling customer inquiries, processing orders, book transports as cost saving, and ensuring a high level of customer satisfaction.The ideal candidate will communicate effectively with clients, coordinate with internal teams (sales, warehouse, and logistics), and ensure timely order fulfillment and issue resolution. Responsibilities also include maintaining accurate records, managing customer accounts, and supporting day-to-day operations within the distribution process.Requirements:Previous experience in customer service, preferably in wholesale or distributionStrong communication and problem-solving skillsAbility to manage orders, handle inquiries, and resolve complaints efficientlyFamiliarity with CRM systems and Microsoft OfficeGood organizational skills and attention to detailJob Type: Full-timeApplication Question(s):<ul><li>Are you currently living in Islamabad/Rawalpindi?</li><li>Are you fluent in English?</li></ul>Work Location: In person

Customer Service Support

TT Technologies pvt Ltd (PhoneCase.pk)

Key Responsibilities:<ul><li>Respond to customer inquiries and resolve issues through social media (Facebook, Instagram, WhatsApp).</li><li>Assist customers with product information, order status, and returns.</li><li>Provide guidance and support to customers navigating our e-commerce store.</li><li>Maintain a high level of product knowledge to effectively address customer questions and concerns.</li><li>Collaborate with other team members to ensure timely resolution of customer issues.</li><li>Maintain accurate and detailed records of customer interactions.</li></ul>Requirements:<ul><li>Experience with e-commerce stores and a strong understanding of the online shopping process.</li><li>Proficiency in using Facebook, Instagram, and WhatsApp for customer communication.</li><li>Excellent written and verbal communication skills in English (additional languages a plus).</li><li>Strong problem-solving and decision-making abilities.</li><li>Typing speed of a minimum of 35 words per minute.</li><li>Exceptional interpersonal skills and a friendly, customer-oriented demeanor.</li><li>Ability to work independently and as part of a team.</li><li>Flexible to work during the shift timings of 10:00 AM to 6:00 PM with a 1-hour break.</li><li>High school diploma or equivalent.</li></ul>Salary Range:The salary for this position ranges between 18,000 to 30,000 PKR per month, depending on qualifications and experience.If you are a dedicated and customer-focused professional with the required experience and skills, we invite you to apply for this exciting opportunity to join our team.Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs20,000.00 - Rs30,000.00 per monthApplication Question(s):<ul><li>We are an online store based in Sector E11, Islamabad. As part of our hiring process, we are currently considering candidates who reside in nearby areas. Could you kindly share your current location?</li><li>Do you have any experience as customer support ?</li></ul>Work Location: In person

Customer Support Representative - Islamabad

Note: This is office Based Job, Our office is in Sector E-11 Islamabad.TT Technologies pvt. ltd looking for the people who will be guiding/supporting customers online.We are a fast-growing e-commerce company managing multiple online brands across Pakistan. We sell on Shopify, Daraz, and other platforms. We are looking for a Customer Chat Support Executive to handle customer inquiries, resolve issues, and ensure a smooth customer experience across all platforms.Key Responsibilities:<ul><li>Respond to customer queries via live chat, WhatsApp, and social media inboxes</li><li>Assist customers with order placement, tracking, cancellations, and returns</li><li>Handle complaints professionally and provide timely solutions</li><li>Follow up with customers to ensure issue resolution</li><li>Maintain proper records of chats and customer interactions</li><li>Coordinate with internal teams for order-related issues</li><li>Maintain a polite, professional, and customer-friendly tone at all times</li><li>Ensure customer satisfaction and positive brand image</li></ul>Requirements:<ul><li>Good English writing skills (basic spoken English preferred)</li><li>Ability to communicate clearly and politely</li><li>Problem-solving mindset</li><li>Basic computer knowledge (typing, browsing, Excel/Sheets)</li><li>Ability to handle pressure and multiple chats</li><li>Punctual, responsible, and team-oriented</li></ul>Job Type: Full-timePay: Rs15,000.00 - Rs25,000.00 per monthEducation:<ul><li>Middle School (Preferred)</li></ul>Location:<ul><li>Islamabad E-11 (Preferred)</li></ul>Work Location: In person

Customer Support Chat Agent

Think Higher Consultants

Job Summary: We are looking for a Senior Customer Support Officer to provide high-quality service to clients and support daily administrative activities in a professional office environment. The role involves being the first point of contact for clients and ensuring smooth communication and coordination throughout the process.Key Responsibilities:<ul><li>Greet clients professionally and handle inquiries via phone, email, and in person</li><li>Provide accurate information regarding services and appointment procedures</li><li>Schedule, confirm, and manage client appointments</li><li>Follow up with clients regarding documents, payments, and application updates</li><li>Handle client concerns in a polite and professional manner</li><li>Maintain confidentiality of all client and company information</li></ul>Administrative Duties:<ul><li>Maintain and organize client records and documentation</li><li>Support consultants with case-related administrative work</li><li>Assist in preparing reports, data entry, and correspondence</li><li>Monitor office supplies and support daily operations</li><li>Coordinate with internal teams for smooth workflow</li><li>Ensure compliance with company policies</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree</li><li>2&ndash;4 years of experience in customer service or administrative roles (experience in visa/immigration or service industry is a plus)</li><li>Strong English communication skills (spoken &amp; written)</li><li>Good interpersonal and organizational skills</li><li>Professional behavior, punctuality, and discipline</li><li>Basic computer skills</li><li>Ability to multitask and work under pressure</li></ul>Job Type: Full-timeWork Location: In person

Senior Customer Support Officer

ASK Development

Position: Live Chat Officer Location: IslamabadRequirements:<ul><li>Minimum Qualification: Graduation (14 years or above)</li><li>Fluent English communication skills</li><li>Excellent typing speed</li><li>Age limit: Up to 32 years (Male &amp; Female)</li><li>Willing to work in rotational shifts</li></ul>Pay: Rs40,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Chat support: 1 year (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Chat Support Officer

AIO App Inc

<div>About the Role: 
As a Product Lead, you will take ownership of the end-to-end product vision, strategy, and execution. You'll lead a team of product managers and collaborate cross-functionally with engineering, design, sales, and marketing to build impactful B2B products that serve business owners, staff, and employees. This is a strategic leadership role focused on both building new products (0 1) and scaling them effectively (1 100), with a strong emphasis on user experience, market differentiation, and business outcomes. 
Key Responsibilities:
<ul><li>Define and drive the overall product strategy and roadmap, aligned with company goals and customer needs.
</li><li>Lead the product lifecycle from ideation to launch and scale, ensuring delivery of high-quality, user-centric solutions.
</li><li>Manage and mentor a team of Product Managers, fostering a culture of ownership, innovation, and accountability.
</li><li>Partner closely with UI/UX, Engineering, Marketing, Sales, and Customer Success teams to bring products to market and iterate effectively.
</li><li>Translate business objectives and customer insights into scalable product solutions that drive measurable impact.
</li><li>Drive initiatives across both software and hardware products (experience with hardware is a strong plus).
</li><li>Own and monitor key product metrics, using data to inform decisions, optimize performance, and refine strategy.
</li><li>Conduct market research, user discovery, and competitive analysis to ensure differentiation and relevance in the market.
</li><li>Champion an agile and iterative product development process to ensure fast, quality delivery and learning.
</li><li>Act as a strategic advisor to leadership, contributing to long-term product vision and company direction. 
</li></ul>What We're Looking For:
<ul><li>5+ years of product management experience, including 2+ years in a product leadership or lead PM role.
</li><li>Proven experience in building and scaling B2B products, especially in startup or high-growth environments.
</li><li>Strong leadership and team management capabilities with experience mentoring or managing PMs.
</li><li>Deep understanding of user experience design principles and the ability to collaborate effectively with cross-functional teams.
</li><li>Solid track record of delivering products from 0 to 1 and scaling from 1 to 100.
</li><li>Strong analytical skills and a data-driven mindset to guide product decisions and prioritize initiatives.
</li><li>Excellent communication, stakeholder management, and strategic thinking skills.
</li><li>Familiarity with AI-driven products is a significant plus. 
</li></ul>Preferred Qualifications:
<ul><li>Proficiency in agile methodologies and iterative product development frameworks.
</li><li>Educational background in technology, engineering, business, or related fields.
</li><li>Experience in leading cross-functional teams in fast-paced, scaling environments. 
</li></ul> 
Why Join AIO?
Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their business. Our platform combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.
We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an All-In-One super app platform for all their needs, from front-of-the-house operations like ordering, payment, marketing, and rewards, to back-of-the-house management like inventory, staff, and financials.
We are laser focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world class, up-and-coming Silicon Valley funded startup.</div>

Product Lead - AI

MCG Technologies

About the opportunityReports to: Sales ManagerLocation: E-11/2, Islamabad (Onsite)Timings: PKT 6:00 PM &ndash; 3:00 AMRole at MCG TechnologiesAs the Accounts Development Manager, you will play a critical role in strengthening client partnerships and driving sustainable account growth. You will work closely with international clients and internal stakeholders to build trusted relationships, understand evolving business needs, and unlock opportunities for expansion within existing accounts. Combining strategic account management with data-driven insights, you will contribute to revenue growth, enhance client satisfaction, and support long-term business success. This role offers exposure to global client environments, enabling you to refine communication, negotiation, and relationship management skills within a performance-driven and collaborative culture.How you will contributeClient Relationship Management &amp; Account Growth<ul><li>Serve as the primary point of contact for all client account matters</li><li>Build and maintain strong, long-lasting client relationships</li><li>Develop trusted advisor relationships with key stakeholders and decision-makers</li><li>Identify growth opportunities within existing accounts to maximize revenue</li></ul>Sales Strategy &amp; Business Development<ul><li>Analyze product performance and market trends to refine sales strategies</li><li>Identify new business opportunities within current client portfolios</li><li>Negotiate contracts and close agreements to achieve revenue targets</li><li>Contribute to strategic account planning and expansion initiatives</li></ul>Performance Tracking &amp; Reporting<ul><li>Forecast and track key account metrics, including sales performance and growth trends</li><li>Prepare detailed reports on account status and performance insights</li><li>Monitor competitive products and market dynamics to support decision-making</li><li>Communicate progress on monthly and quarterly initiatives to stakeholders</li></ul>Client Success &amp; Delivery Excellence<ul><li>Ensure timely and successful delivery of solutions aligned with client needs</li><li>Collaborate cross-functionally to meet customer objectives</li><li>Handle client concerns, escalations, and complex requests effectively</li><li>Continuously enhance client experience and satisfaction</li></ul>Professional Development &amp; Market Awareness<ul><li>Stay updated with industry trends and competitive landscape</li><li>Participate in professional networks and learning opportunities</li><li>Continuously enhance sales, communication, and account management skills</li><li>Contribute ideas to improve sales processes and organizational growth</li></ul>What makes you a great fit?<ul><li>Bachelor&rsquo;s degree in Business Administration, Sales, or a related field</li><li>Minimum 5 years of experience in Account Management, Customer Success, Sales, or a similar role</li><li>Strong ability to communicate, present, and influence stakeholders at all levels, including C-suite</li><li>Proven experience in client relationship management and business development</li><li>Proficiency in CRM tools and MS Office (especially Excel)</li><li>Ability to manage multiple accounts while maintaining attention to detail</li><li>Excellent negotiation, presentation, and problem-solving skills</li><li>Excellent verbal and written communication abilities</li></ul>What will fuel your success?<ul><li>Global exposure with real responsibilities</li><li>Skill-based career growth</li><li>Structured learning and mentorship</li><li>Clear expectations and transparent processes</li><li>Culture built on trust and respect</li><li>Growth oriented mind-set</li></ul>Tangible Perks and Benefits<ul><li>Health Insurance</li><li>Life Insurance</li><li>Provident Fund</li><li>EOBI</li><li>Leave Encashment</li><li>Sponsored Certifications</li></ul>How do we help you grow?At MCG Technologies, we foster a culture of continuous learning, accountability, and professional excellence. You will gain international exposure, work alongside diverse teams, and develop critical client management and strategic skills. Our structured growth approach ensures you are empowered to succeed while contributing to impactful outcomes for global clients.Job Type: Full-timeWork Location: In person

Account Development Manager - Customer Success

Explore 515+ Customer support advisor in Islamabad this April. Find roles across top companies and apply now to boost your career.