customer support executive Jobs in Rawalpindi

customer support executive

office assistant

client support coordinator Jobs in Rawalpindi

client support coordinator

costomer service representative Jobs in Rawalpindi

costomer service representative

customer relationship associate Jobs in Rawalpindi

customer relationship associate

customer support assistant

IZOC Solutions

Position Introduction: We are looking to onboard fresh, enthusiastic individuals for the role of Virtual Assistant. This is an introductory-level opportunity that includes a two-month structured training program to help you understand core e-commerce operations. No previous experience is needed, although strong English communication and an interest in online business will be beneficial.Core Responsibilities:<ul><li>Update and manage product listings across various online marketplaces</li><li>Assist with inventory checks and order fulfillment processes</li><li>Address customer questions and provide basic support</li><li>Maintain accuracy of product information and website updates</li><li>Learn fundamental SEO practices and apply them to routine tasks</li></ul>Eligibility:<ul><li>Fresh graduates are ideal applicants (Matric/Intermediate candidates may apply if English proficiency is strong)</li><li>Strong spoken and written English</li><li>Organized, attentive to detail, eager to learn, and cooperative</li><li>Must reside in Rawalpindi</li><li>Comfortable working the evening shift (5:00 PM &ndash; 1:30 AM)</li><li>Must be fully available for full-time work and not engaged in any educational program</li></ul>Training &amp; Advantages:<ul><li>Two-month hands-on training period</li><li>Training stipend of PKR 20,000</li><li>Permanent role offered upon successful evaluation</li><li>Clear professional growth opportunities in the e-commerce field</li><li>Supportive work culture that encourages skill development and learning</li></ul>Job Types: Full-time, FresherPay: From Rs33,500.00 per monthWork Location: In person

Virtual Assistant

Skyline Technologies

Skills Required:<ul><li>Strong written communication skills.</li><li>Ability to multitask and handle multiple chat sessions.</li><li>Familiarity with CRM tools (Amazon CRM experience preferred).</li><li>Problem-solving and customer-handling skills.</li><li>Basic technical understanding of e-commerce processes.</li></ul>Job Description:The Customer Chat Support Associate &ndash; Amazon CRM is responsible for providing real-time assistance to customers through chat while utilizing Amazon&rsquo;s CRM tools to manage customer interactions. The role involves resolving inquiries related to orders, payments, shipments, product details, and account issues. The associate ensures a smooth customer experience by accurately documenting interactions, updating customer records, and following Amazon&rsquo;s communication and quality guidelines.Key Responsibilities:<ul><li>Handle customer queries via chat in a timely and professional manner.</li><li>Use Amazon CRM systems to access customer information, update records, and track issue resolution.</li><li>Provide accurate information regarding orders, returns, refunds, deliveries, and product details.</li><li>Escalate complex issues to senior support or technical teams when necessary.</li><li>Maintain high standards of service quality, customer satisfaction, and communication etiquette.</li><li>Meet daily performance metrics such as response time, resolution time, and customer satisfaction scores.</li><li>Follow all Amazon privacy, security, and compliance guidelines.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs150,000.00 per monthWork Location: In person

Customer Chat Support Associate – Amazon CRM

NielsenIQ

<div><div><div>The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:<ul><li>
Customer Experience: Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes.</li><li>
Performance Metrics: Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives.</li><li>
Process Improvement: Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager.</li><li>
Training and Development: Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship.</li><li>
Cross-Department Collaboration: Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels.</li><li>
Product Knowledge: Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems</li><li>
Technology Utilization: Adoption of existing systems and processes to streamline operations and improve service delivery.</li><li>
Reporting and Analysis: Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers.</li><li>
Customer Feedback: Obtain customer feedback to drive a continuous improvement to NPS.</li><li>
Customer Advocacy: Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements.</li></ul>
Other<ul><li>
You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained.</li><li>
Relevant professional, ethical and health and safety standards apply to this role.</li><li>
May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international).</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
Qualifications</h2></div><div><ul><li>
Some experience in customer facing roles.</li><li>
You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management.</li><li>
Ability to deliver quickly in a fast-paced environment and independently overcome challenges.</li><li>
A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals.</li><li>
Strong problem-solving abilities and the capacity to meet deadlines consistently</li><li>
6months - 1 year of relevant experience</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Customer Support Executive

IBEX Dynamics

IBEX DYNAMICS PVT(LTD)!!! NEW HIRING ALERTS !Customer Chat Support ( Add posting) APPLY NOW Available for experienced and newly fresh graduate and intermediate youth . Females are encourage to applyJob Overview:We are looking for a detail-oriented and proactive Customer Chat Support (Ad Posting) to join our marketing team at Ibex Dynamics. The primary responsibility of this role is to create, manage, and optimize ad listings on Facebook Marketplace and other classified platforms to drive traffic, generate leads, and improve brand visibility.Key Responsibilities:<ul><li>Create and publish product/service listings daily on Facebook Marketplace.</li><li>Monitor performance of posted ads and update content to maintain visibility.</li><li>Use compelling copywriting and high-quality images to attract engagement.</li><li>Respond to inquiries and forward leads to the relevant sales or support teams.</li><li>Repost ads as needed to ensure maximum visibility.</li><li>Report weekly metrics such as reach, response rate, and conversion trends.</li><li>Identify trends, competitor strategies, and suggest improvements.</li><li>Maintain organized documentation of posts, schedules, and analytics.</li><li>Ensure all listings follow platform guidelines and company branding.</li></ul>Requirements:<ul><li>Proven experience with Facebook Marketplace and online ad posting (1+ year preferred).</li><li>Basic knowledge of digital marketing, classified ads, and lead generation.</li><li>Strong attention to detail and ability to follow structured posting schedules.</li><li>Excellent written communication skills in English.</li><li>Familiarity with graphic tools like Canva or basic photo editing (a plus).</li><li>Ability to work independently with minimal supervision.</li><li>Proactive and responsive to potential buyer inquiries.</li></ul>How to Apply:Email : Info@ibexdynamics.com Contact No 051 8744100 Send Your CV at WhatsApp (03329083286)<ul><li>AT INTERVIEW TIME PLEASE BRING FOLLOWING DOCUMENTS ALONG WITH YOU</li><li>CV in hard copy.</li><li>Your original CNIC.</li></ul>Location:,Office 302, 3rd Floor, Souvenir Arcade , High CT Rd , Gulrez Housing Scheme, Rawalpindi.Apply Now!Job Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

Customer Chat Support (add posting)

BI COMMUNICATIONS (SMC-PRIVATE) LIMITED

Job Title: Customer Service Representative (CSR) &mdash; Female Job Type: Full-TimeJob Description: We are hiring a confident and professional Female Customer Service Representative (CSR) with excellent communication skills to join our team at Gulberg Greens.Key Responsibilities:<ul><li>Handle customer calls, messages, and inquiries in a polite and professional manner.</li><li>Provide accurate information about company products and services.</li><li>Resolve customer concerns efficiently and escalate when necessary.</li><li>Maintain customer records and follow-ups.</li><li>Ensure high levels of customer satisfaction.</li></ul>Requirements:<ul><li>Female candidates only.</li><li>Excellent verbal and written communication skills.</li><li>Friendly, confident, and customer-focused personality.</li><li>Basic computer skills and familiarity with CRM or call systems is a plus.</li><li>Candidates residing near Gulberg Greens will be preferred.</li></ul>Compensation:<ul><li>Competitive salary (discussed during interview).</li></ul>Location : Candidates residing near Gulberg Greens are preferableJob Type: Full-timeWork Location: In person

3TechSoft

3TechSoft for its Sister Company is looking for an Ecommerce/Office Assistant.Location: Bahria Phase 7, RawalpindiKey ResponsibilitiesRespond to customer inquiries via live chat, email, and phone.Review and process online orders efficiently.Pick, pack, and prepare items for timely dispatch.Track and update inventory records accurately.Coordinate with courier and logistics partners to ensure smooth deliveries.RequirementsStrong communication skills with the ability to handle customer issues effectively.Basic knowledge of computer tools (Excel, email, order management systems).Previous experience in e-commerce or retail is a plus.Reliable, organized, and detail-oriented with the ability to multitask.Job Type: Full-timePay: From Rs25,000.00 per monthWork Location: In person

Ecommerce Office Assistant

Blu Sky VAS LLC

Job Title: Ecommerce Business Development ExecutiveCompany: Blu Sky BPO (Virtual Assistant Agency)Location: Building 68-B Progency Bahria Town Phase 7, Rawalpindi &mdash; On-siteSchedule: Monday &ndash; Friday, 8:00 PM &ndash; 5:00 AMAbout Blu Sky BPOBlu Sky BPO is a US-based Virtual Assistant agency with its back office in Pakistan. We specialize in providing professional Ecommerce, Customer Support, and Business Development services to clients across the US and Canada. As part of our continued expansion, we&rsquo;re looking for a proactive and ambitious Ecommerce Business Development Executive to join our growing team.What You&rsquo;ll DoLead Generation &amp; Outreach: Identify potential ecommerce clients and business opportunities through research, prospecting, and outbound communication.Client Engagement: Communicate effectively with leads via calls, emails, and messages to understand their business needs and propose tailored ecommerce solutions.Sales Strategy: Develop and execute sales plans to meet monthly and quarterly targets.Market Research: Stay updated on ecommerce trends, competitor offerings, and industry best practices to identify new growth avenues.Collaboration: Work closely with internal departments (marketing, operations, and account management) to ensure smooth onboarding and project delivery.CRM Management: Maintain accurate client data, track progress, and report performance insights to the management team.What You BringExperience: 1&ndash;2+ years in business development, sales, or client acquisition (Ecommerce background is a plus).Strong Communication Skills: Excellent spoken and written English with persuasive presentation ability.Ecommerce Knowledge (Preferred): Familiarity with platforms like Shopify, Amazon, eBay, or Etsy is a strong advantage.Goal-Oriented Mindset: Proven ability to meet or exceed sales targets.Tech Proficiency: Comfortable using CRMs, spreadsheets, and communication tools.Work Ethic: Self-motivated, organized and professional.What We OfferCompetitive Salary: PKR 40,000 &ndash; 60,000 (based on experience) + Commissions.Career Growth: Opportunities to advance into senior business development and managerial positions.Training &amp; Mentorship: Hands-on training in business development, lead generation, and sales techniques.Dynamic Environment: Work with a supportive, innovative, and collaborative team in a professional setting.Ready to Join Our Team?Send your CV to hr@bluskyvas.comJoin Blu Sky BPO and help global businesses scale their ecommerce operations while growing your own career!Job Type: Full-timeLanguage: Fluent English (Preferred)Location: Rawalpindi (Preferred)Work Location: OnsiteJob Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Ecommerce Business Development Executive

Explore 254+ Customer support assistant in Rawalpindi this January. Find roles across top companies and apply now to boost your career.

254 customer support assistant jobs IN Rawalpindi

Virtual Assistant

Customer Chat Support Associate – Amazon CRM

Customer Support Executive

Customer Chat Support (add posting)

Customer Support Executive

Ecommerce Office Assistant

Ecommerce Business Development Executive