customer service representative Jobs in Riyadh

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customer care representative Jobs in Riyadh

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customer operations lead specialist

customer support associate

Talent 360 ME

<div>
 
 
 About SiFi:
 
 
 
 SiFi
 
 is a rapidly growing B2B Fin-Tech company transforming expense management for businesses in Saudi Arabia. As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management.
 
 
 
 
 Position Overview
 
 
 
 
 The Customer Success Associate plays a key role in driving customer adoption and engagement on the platform. This role focuses on ensuring customers successfully activate, use, and gain value from the product. Acting as the first point of contact for new customers, the associate supports onboarding, provides proactive assistance, and helps identify opportunities to increase platform utilization. The role works closely with Customer Success Managers to deliver a seamless post-onboarding experience that builds long-term satisfaction and retention.
 
 
 
 
 Primary Responsibilities:
 
 
 
 
 <ul>
 <li>
 Support customer onboarding by guiding users through account setup, feature activation, and best-practice workflows.
 </li>
 <li>
 Proactively monitor customer activity to ensure adoption milestones (accounting integration, receipt forwarding, team budgets, etc.) are achieved on time.
 </li>
 <li>
 Respond to customer inquiries via email, phone, and chat, ensuring quick resolution and a smooth user experience.
 </li>
 <li>
 Identify customers who show low engagement or adoption risk and flag them for intervention by the Customer Success Manager.
 </li>
 <li>
 Gather and document customer feedback, usage patterns, and feature requests to help improve product experience.
 </li>
 <li>
 Assist in developing and maintaining knowledge base articles, FAQs, and training materials to support self-serve adoption.
 </li>
 <li>
 Support the delivery of training sessions, demos, and webinars to drive product awareness and feature utilization.
 </li>
 <li>
 Maintain accurate and up-to-date customer records and engagement notes in the CRM.
 </li>
 <li>
 Generate adoption and engagement reports to support Customer Success team performance tracking.
 </li>
 <li>
 Collaborate with Sales, Product, and Support teams to enhance the overall customer lifecycle experience.
 
 
 
 </li>
 </ul>
 
 
 Basic Qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Communications, or a related field.
 </li>
 <li>
 Strong communication and interpersonal skills, both written and verbal.
 </li>
 <li>
 Basic understanding of customer success and product adoption principles.
 </li>
 <li>
 Proficiency in Microsoft Office and familiarity with CRM systems (e.g., Zoho, HubSpot, Salesforce).
 </li>
 <li>
 Ability to learn quickly and explain technical features in simple, actionable terms.
 </li>
 <li>
 Strong problem-solving skills and attention to detail.
 </li>
 <li>
 Excellent organizational skills and ability to manage multiple customers simultaneously.
 
 
 
 </li>
 </ul>
 
 
 Preferred Qualifications:
 
 
 
 
 <ul>
 <li>
 Prior experience in a customer-facing or onboarding role, ideally within a SaaS or fintech company.
 </li>
 <li>
 Familiarity with customer success metrics (e.g., activation rate, feature adoption, health score).
 </li>
 <li>
 Understanding of project or account management principles.
 </li>
 <li>
 Experience using customer support or engagement tools (e.g., Intercom, Zendesk, Freshdesk).
 </li>
 <li>
 Knowledge of the fintech or financial services ecosystem.
 </li>
 </ul>
</div>

Customer Success Associate

Amazon

<div>
 
 Description
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Saudi Arabia customers in both Arabic and English by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 What are your hours?
 
 
 This role requires working variable hours to match when customers need us most. You will work [insert if shift is day and late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 8 am and 10 pm Monday to Sunday. You will receive your work schedule at least 1-2 weeks in advance and your shifts may change every 1-4 weeks. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 
 
 What strengths will you bring?
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
 </li>
 <li>
 Friendly and customer-focused in every situation
 </li>
 <li>
 Ability to learn quickly and embrace change
 </li>
 <li>
 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 What benefits will you receive?
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
 <li>
 Medical insurance for the employee, as well as their spouse and children
 </li>
 <li>
 Amazon employee discount
 </li>
 <li>
 Nursery Benefit
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Expert training and ongoing opportunities to learn more and develop your skills
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
 <li>
 Be a Saudi national
 </li>
 <li>
 Minimum qualification of a high school degree - Passed
 </li>
 <li>
 Strong communication skills in Arabic and English (both written and oral fluency)
 </li>
 <li>
 Experience working with a computer
 </li>
 <li>
 The availability to work varying shifts from Monday to Sunday within the operating hours of 8 AM to 10 PM
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Minimum 6+ months of Contact Center/ BPO experience in Voice Support is a plus
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq Q Tech General Trading
 
 
 Job ID: A2873383
</div>

Customer Service Associate (role open for Saudi nationals only), CS Operations

Lalamove

<div>
 Lalamove ( https://www.lalamove.com ) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.
 
 
 Currently, we are launching our service to Riyadh, KSA and we are seeking several Customer Service Associates
 
 proficient in Arabic - speaking, writing &amp; reading.
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat.
 </li>
 <li>
 Support frontline CS operation teams to ensure operational excellence and excellent customer service.
 </li>
 <li>
 Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed.
 </li>
 <li>
 Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
 </li>
 <li>
 Complete ad-hoc assignments from CX Functional team.
 </li>
 <li>
 Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Advanced skill in Excel &amp; PowerPoint.
 </li>
 <li>
 Proficient in Arabic - speaking, writing &amp; reading.
 </li>
 <li>
 Good Communication Skills in both Arabic and basic communication in English.
 
 
 </li>
 </ul>
 To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
 
 
 This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Service Associate (Arabic speaker only)

Majid Al Futtaim

<div>
 
 
 Sales Associate
 
 
 
 
 
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Sales Associate | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE PROFILE:
 
 
 <ul>
 <li>
 Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
 </li>
 <li>
 Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
 </li>
 <li>
 Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
 </li>
 <li>
 Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
 </li>
 <li>
 Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
 </li>
 <li>
 Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
 </li>
 <li>
 Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
 </li>
 <li>
 Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 1-2 Years Industry Experience
 </li>
 <li>
 Good Communication Skills
 </li>
 <li>
 Excellent Customer Service
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 
 
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 
 
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 
</div>

Sales Associate - lululemon

Christian Dior Couture

<div>
 Position
 
 
 
 Operations Associate
 
 
 
 
 SUPPORT THE ACTIVITY OF THE STORE ON AN ADMINISTRATIVE LEVEL
 
 
 
 
 Main Responsibilities
 
 
 
 <ul>
 <li>
 Supervising all cash operations.
 </li>
 <li>
 Managing stocks in order to prevent stock losses
 </li>
 <li>
 Checking all supplier invoices
 </li>
 <li>
 Transmitting all invoices for payment to Finance Department.
 </li>
 <li>
 To be responsible for the maintenance of the customer database (cleaning, merging and capturing)
 </li>
 <li>
 Preparation of any specific report required by the manager
 </li>
 <li>
 Order all specific items required by the boutique and validated by the manager such as stationary.
 </li>
 <li>
 Follow up on all packaging reorders.
 </li>
 <li>
 Assist the team for the preparation of sales.
 </li>
 <li>
 Taking care of the repairs department in coordination with the sales associate in charge of it.
 </li>
 <li>
 checking the turnover of the boutique
 </li>
 <li>
 Investigate any discrepancy
 </li>
 <li>
 Organize reception of the deliveries.
 </li>
 <li>
 Take care of unsolved delivery issues.
 </li>
 <li>
 Organize Private sales.
 </li>
 <li>
 Check that all items have security price + tags.
 </li>
 <li>
 To prepare and manage the annual inventory.
 
 
 </li>
 </ul>
 Profile
 
 
 
 3requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree/Diploma in Business Administration.
 </li>
 <li>
 Minimum of 2 years' experience in Administration or Secretary.
 </li>
 <li>
 Ability to handle receiving operations effectively, including proper handling of merchandise.
 </li>
 <li>
 Ability to read, count, and write to accurately complete all documentation.
 </li>
 <li>
 Ability to process information and merchandise through computer system.
 </li>
 <li>
 Ability to work varied hours/days, including nights, weekends, and holidays as needed.
 </li>
 <li>
 Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails heavy lifting, and perform all functions as set forth above
 </li>
 <li>
 Previous retail stock/shipping/receiving experience
 </li>
 </ul>
</div>

Operations Associate

Explore 2139+ Customer support associate in Riyadh this October. Find roles across top companies and apply now to boost your career.

2139 customer support associate jobs IN Riyadh

Customer Success Associate

Customer Service Associate (role open for Saudi nationals only), CS Operations

Customer Service Associate (role open for Saudi nationals only), CS Operations

Customer Service Associate (Arabic speaker only)

Customer Service Associate (Arabic speaker only)

Sales Associate - lululemon

Operations Associate