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customer support coordinator

Axios International

<div>Position: Customer Care Coordinator 
Position Purpose 


The Customer Care Coordinator plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey. 


The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient&rsquo;s experience convenient and compliant. 


At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve. 
Duties and Responsibilities 

<ul>
<li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li>
<li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li>
<li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li>
<li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li>
<li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li>
<li>Ensure patients receive their medications efficiently and without delay.</li>
<li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li>
<li>Maintain and update electronic records related to patient data and quality assurance.</li>
<li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li>
<li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li>
<li>Perform administrative duties related to program operations and general office support.</li>
<li>Utilize Axios&rsquo; Patient Management System (PMS) exclusively for all program activities.</li>
<li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li>
<li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li>
<li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li>
<li>Support governance and operational monitoring activities across all Axios programs.</li>
<li>Perform additional duties as assigned by your line manager</li></ul> 


 Relationships 

<ul>
<li>Work closely with the Line Manager and the assigned program team.</li>
<li>Work with the related divisions of Axios.</li>
<li>Maintain ongoing and frequent communication with Axios staff.</li>
<li>External Partners.</li></ul> 


Competencies 

<ul>
<li>Application of job knowledge.</li>
<li>Concern for order and quality.</li>
<li>Adaptability and flexibility.</li></ul> 


Educational Background and Experience 

<ul>
<li>A Degree or Diploma in any medical background or social work is ideal</li>
<li>0-1 year of working experience in a healthcare or scientific field or NGO is ideal</li>
<li>Experience in data monitoring and management is an advantage, though not required.</li>
<li>Experience coordinating and handling logistics/supply chain is an advantage, though not required.</li>
<li>Experience in customer service management</li></ul> 


Job Circumstances 
<ul>
<li> 
The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</li>
<li>Flexibility in ability to travel as well as working hours is essential.</li></ul></div>

Customer Care Coordinator (KSA)

LAWAZEM

<div>As a Customer Care Coordinator at LAWAZEM, you will play a vital role in enhancing our customer experience. You will be responsible for handling customer inquiries, providing support for product-related questions, and ensuring that our clients receive the highest level of service. Your expertise in customer relations will help us build lasting connections with our clientele.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Respond to customer inquiries via phone, email, and live chat promptly and professionally.</li>
<li>Assist customers with understanding our products and services, resolving any issues they may encounter.</li>
<li>Document customer interactions and feedback to improve service processes.</li>
<li>Collaborate with other departments to resolve customer issues efficiently.</li>
<li>Track and monitor customer feedback to identify trends and opportunities for improvement.</li>
<li>Maintain a positive and professional demeanor while managing challenging customer situations.</li>
<li>Contribute to the development of customer service policies and procedures.</li>
</ul>Requirements<ul>
<li>Minimum of 2 years of experience in customer service or support roles.</li>
<li>Strong communication skills in both Arabic and English.</li>
<li>Exceptional listening and problem-solving skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Proficient in using customer service software and CRM systems.</li>
<li>Flexibility to work during varying shifts to accommodate customer needs.</li></ul></div>

Customer Care Coordinator

JLL supports the Whole You, personally and professionally.
 
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
 
Facilities Coordinator role is a client-facing role based at client's serviced office in Riyadh and is responsible for delivering exceptional customer services by combining front-of-house reception duties with facilities coordination. This position ensures a welcoming, professional environment for all employees and visitors, while supporting the seamless operation and maintenance of the site.
 
Key Responsibilities: 
The employee will be responsible of raising Purchase Requests and process Monthly Invoices.
 Coordination between employees requests and the building management, requests such as: consumables, meeting rooms and space bookings, managing access requests, workplace matters and parking issues, supervise to maintain the office in a proper manner.
 Coordination between Client's management and the building management, validating invoices, support HSE audits, support security surveys, liaise with different cient teams to arrange services for Saudi Employees.
 Tracking and updating various reporting.
 Update space occupancy using Client's tools and software.
 Engage visitors and employees to ensure they feel warmly welcomed and assisted in a helpful and timely manner
 Act as a central point of contact for client and landlord to manage all facilities related tasks in the office
 Monitor and maintain the front of house and surroundings to ensure a safe, clean, organized environment that reflects brand standards
 Execute the badging process for employees, visitors, and third-party providers
 Create work orders for maintenance, safety, and security concerns through the appropriate channels/systems
 Partner with facility services and management teams to maintain a safe, comfortable environment and proactively coordinate meetings, events, and daily operations
 <ul>
<li>Conduct regular facilities inspections and audits to ensure a self, well maintained environment</li>
</ul>
Manage client facilities service providers on a day-to-day basis
 Manage and support facilities projects depending on scope and spend
 Raise purchase orders and check invoices for facilities related services
 Support meeting and event services, including room bookings, setup, and coordination with catering and AV teams
 Liaise with landlord, vendors, contractors, and building management to resolve issues and ensure service delivery
 Identify potential risks and escalate as appropriate to ensure no privacy breach, security incident, or disruption to operations
 <ul>
<li>Perform ad hoc assignments and provide administrative support for seamless and timely delivery of services</li>
</ul>
Qualifications
 
Minimum 3 years of previous customer service, hospitality, or facilities-related experience
 Experience in SAP (Ariba Sourcing and Ariba Procurement)
 Strong interpersonal skills and a passion for hospitality and service excellence
 Ability to multi-task, prioritize, and manage shifting daily priorities while ensuring consistent and elevated guest experiences
 Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook)
 Ability to perform minimal physical activity such as carrying small packages
 Flexibility and positive attitude in managing daily operations
 
Additional Information
 
May be required to support onboarding, colleague engagement initiatives, and site tours for new hires
 Expected to proactively communicate and collaborate with internal teams and external partners
 Responsible for maintaining a high standard of personal appearance and professionalism
 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
 
Personalized benefits that support personal well-being and growth:
 
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
 
About JLL –
 
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
 
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
 
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Facilities Support Coordinator (Part Time)

Caterpillar

<div>Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do &ndash; but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here &ndash; we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
SPM&trade; Oil &amp; Gas, a Caterpillar company, is a leading global provider of pressure pumping and pressure control products and services for the oil and gas industry. Operating through regional service and distribution centers, we enable customers to achieve productivity, operational efficiency, safety and environmental goals in demanding oilfield operations. We deliver top-performing, high-quality and reliable pressure pumping, flow control and wellhead equipment for various oilfield applications and provide comprehensive services including repair, refurbishment, inspection, testing, certification and rental.
Role Purpose
Ensure the end-to-end fulfilment of customer service orders &ndash; from quotation to delivery. Provide operational and administrative support for service center and field activities. 
What You Will Do
Operations Management<ul><li>
Maintain effective communication with customers throughout quoting and order execution for repair, refurbishment and rental services.</li><li>
Process workorders and related entries in the ERP system.</li><li>
Manage physical and system movement of rental assets.</li><li>
Coordinate inbound and outbound shipment of parts, components, materials and equipment including customs clearance and documentation.</li><li>
Collaborate and maintain effective teamwork with internal teams including service operations, sales, logistics and finance</li><li>
Dispatch field and workshop technicians, prepare time reports and assist with travel arrangements</li><li>
Procure tools, equipment and supplies for operations; collaborate with suppliers.</li><li>
Oversee facility maintenance and related procurement.</li><li>
Provide administrative support for in-country employees and visitors.</li><li>
Track operational KPIs and prepare management reports.</li></ul>
Top Candidates Also Have<ul><li>
College or university degree.</li><li>
Minimum 5 years of hands-on experience in operations or sales support.</li><li>
Good knowledge of logistics processes and documentation: transportation, import/export and international trade, including GCC customs regulations.</li><li>
Strong analytical, problem-solving, and decision-making skills.</li><li>
High attention to detail and accuracy.</li><li>
Strong customer focus.</li><li>
Excellent communication skills.</li></ul>
What We Offer
From day one, you&rsquo;re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company. You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it&rsquo;s important to do work that matters.
About Caterpillar
Caterpillar Inc. is the world&rsquo;s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For the past 100 years, we&rsquo;ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.
We value authenticity and encourage candidates to submit original, personally crafted responses throughout our hiring process. Use of AI-generated content may disadvantage your application.
Posting Dates:
December 24, 2025 - December 31, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community.</div>

Customer Services Coordinator - Dammam

Caterpillar Inc.

<div>
 
 Career Area
 
 
 
 Product Support
 
 
 
 Job Description
 
 
 
 
 Your Work Shapes the World at Caterpillar Inc.
 
 
 
 When you join Caterpillar, you're joining a global team who cares not just about the work we do &ndash; but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here &ndash; we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
 
 
 SPM&trade; Oil &amp; Gas, a Caterpillar company, is a leading global provider of pressure pumping and pressure control products and services for the oil and gas industry. Operating through regional service and distribution centers, we enable customers to achieve productivity, operational efficiency, safety and environmental goals in demanding oilfield operations. We deliver top-performing, high-quality and reliable pressure pumping, flow control and wellhead equipment for various oilfield applications and provide comprehensive services including repair, refurbishment, inspection, testing, certification and rental.
 
 
 
 Role Purpose
 
 
 
 Ensure the end-to-end fulfilment of customer service orders &ndash; from quotation to delivery. Provide operational and administrative support for service center and field activities.
 
 
 
 What You Will Do
 
 
 
 
 Operations Management
 
 
 
 <ul>
 <li>
 Maintain effective communication with customers throughout quoting and order execution for repair, refurbishment and rental services.
 </li>
 <li>
 Process workorders and related entries in the ERP system.
 </li>
 <li>
 Manage physical and system movement of rental assets.
 </li>
 <li>
 Coordinate inbound and outbound shipment of parts, components, materials and equipment including customs clearance and documentation.
 </li>
 <li>
 Collaborate and maintain effective teamwork with internal teams including service operations, sales, logistics and finance
 </li>
 <li>
 Dispatch field and workshop technicians, prepare time reports and assist with travel arrangements
 </li>
 <li>
 Procure tools, equipment and supplies for operations; collaborate with suppliers.
 </li>
 <li>
 Oversee facility maintenance and related procurement.
 </li>
 <li>
 Provide administrative support for in-country employees and visitors.
 </li>
 <li>
 Track operational KPIs and prepare management reports.
 
 
 </li>
 </ul>
 
 Top Candidates Also Have
 
 
 
 <ul>
 <li>
 College or university degree.
 </li>
 <li>
 Minimum 5 years of hands-on experience in operations or sales support.
 </li>
 <li>
 Good knowledge of logistics processes and documentation: transportation, import/export and international trade, including GCC customs regulations.
 </li>
 <li>
 Strong analytical, problem-solving, and decision-making skills.
 </li>
 <li>
 High attention to detail and accuracy.
 </li>
 <li>
 Strong customer focus.
 </li>
 <li>
 Excellent communication skills.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 From day one, you&rsquo;re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company. You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it&rsquo;s important to do work that matters.
 
 
 
 About Caterpillar
 
 
 
 Caterpillar Inc. is the world&rsquo;s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For the past 100 years, we&rsquo;ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
 
 
 
 NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
 
 
 
 
 Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.
 
 
 
 
 We value authenticity and encourage candidates to submit original, personally crafted responses throughout our hiring process. Use of AI-generated content may disadvantage your application.
 
 
 
 
 Posting Dates
 
 
 
 December 24, 2025 - December 31, 2025
 
 
 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
 
 
 Not ready to apply? Join our Talent Community.
</div>

Steel Force Building Materials Trading

Position: Sales CoordinatorJob Summary: We are seeking a motivated and detail-oriented Sales Coordinator to join our team specializing in building materials, construction items, hardware, and machine tools trading. The ideal candidate will be responsible for supporting the sales team, managing customer relationships, and ensuring smooth operations in the Sales Department.Key Responsibilities:<ul><li>Assist the sales team in managing schedules, preparing sales documents, and handling customer inquiries.</li><li>Coordinate with suppliers and logistics to ensure timely delivery of products.</li><li>Maintain and update sales and customer records in the CRM system.</li><li>Prepare sales reports and analyze data to support sales strategies.</li><li>Communicate with customers to provide information about products, prices, and availability.</li><li>Support the sales team in achieving sales targets and objectives.</li><li>Handle administrative tasks related to sales processes and customer service.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s Degree in Business Administration, Marketing, or a related field.</li><li>Proven experience in sales coordination or a similar role, preferably in the building materials or construction industry.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in Microsoft Office and CRM software.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to multitask and manage time effectively.</li><li>Knowledge of the local market and industry trends in KSA is a plus.</li></ul>Benefits:<ul><li>Competitive salary.</li><li>Health insurance and other benefits as per company policy.</li><li>Opportunities for professional growth and development.</li></ul>Job Types: Full-time, PermanentPay: From ﷼3,000.00 per monthLanguage:<ul><li>English (Preferred)</li></ul>

Sales Coordinator

Converge

<div>
 
 
 Sales &amp; Marketing Coordinator I Riyadh, KSA
 
 
 
 
 
 
 
 What This Role Is About?
 
 
 
 As the
 
 Sales and Marketing Coordinator
 
 , you will play a key supporting role in driving the effectiveness of regional sales and marketing activities. Working closely with the local Sales &amp; Marketing team and reporting to the Regional Marketing Manager, you will help execute marketing initiatives, support sales operations, and contribute to increasing brand visibility, customer engagement, and commercial performance.
 
 
 
 
 
 In this role, you will be involved in implementing local marketing campaigns, coordinating digital communications, and supporting content creation across multiple channels. You will also assist in tracking campaign performance through defined KPIs, ensuring marketing efforts are data-driven and continuously optimised.
 
 
 
 
 
 Additionally, you will support the organisation of events such as sales meetings, seminars, promotional activities, and trade shows, while collecting and analysing customer feedback to drive continuous improvement. Acting as a key liaison with external partners such as agencies and suppliers, you will help ensure smooth execution of marketing initiatives. Strong organisational skills will be essential, as you will maintain project tracking tools, calendars, media contact lists, and provide administrative support to the wider team.
 
 
 
 
 
 Your contribution will directly support revenue growth, strengthen brand awareness, and enhance the overall customer experience in a fast-paced and evolving environment.
 
 
 
 
 
 
 The Client&rsquo;s Definition of the Ideal Fit
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or a related discipline; relevant industry experience will also be considered.
 </li>
 <li>
 Minimum of
 
 3 years&rsquo; experience
 
 in a similar sales and marketing coordination role, ideally within a regulated or structured industry environment.
 </li>
 <li>
 Strong communication and presentation skills, with the ability to collaborate effectively with internal teams and external partners.
 </li>
 <li>
 Proven ability to manage multiple tasks, prioritise effectively, and meet deadlines in a dynamic, high-demand setting.
 </li>
 <li>
 Practical, customer-focused mindset with the ability to support initiatives that enhance customer engagement and experience.
 </li>
 <li>
 Good analytical and administrative skills, including experience preparing reports and tracking campaign performance.
 </li>
 <li>
 Comfortable working both independently and as part of a collaborative team.
 </li>
 <li>
 Fluent in
 
 English and Arabic
 
 , with the ability to communicate confidently across written and verbal channels.
 </li>
 </ul>
</div>

Sales Marketing Coordinator

Explore 1923+ Customer support coordinator in Riyadh this January. Find roles across top companies and apply now to boost your career.

1923 customer support coordinator jobs IN Riyadh

Customer Care Coordinator (KSA)

Customer Care Coordinator

Facilities Support Coordinator (Part Time)

Customer Services Coordinator - Dammam

Customer Services Coordinator - Dammam

Sales Coordinator

Sales Marketing Coordinator