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customer support representative cs

Advanced Pharmacy Solutions

<div>Great new Career Opportunity in Long-Term Care Pharmacy! 


Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North 77043] 


Hours: 6am - pm OR 5am - 5pm 


The Customer Support Representative will be responsible for, but not limited to:
<div>
<ul><li>Opening, updating, and resolving support tickets using PassPort Alert Management System (PPAMS), as well as triaging and resolution of support request made via phone and email.</li></ul>
<ul><li>High volume technical inbound/outbound call center environment providing end user phone support in troubleshooting software and hardware problems, connectivity issues at an escalated pace.</li></ul>
<ul><li>Real time monitoring of automated dispensing machine to ensure service is not interrupted.</li></ul>
<ul><li>Utilize remote desktop software along with end user to resolve issues using documented solutions.</li></ul>
<ul><li>Strict adherence to critical time escalation of service interruptions and unresolved issues with the automated dispensing machine.</li></ul>
<ul><li>Serve as first line support and provide problem resolution to the customer.</li></ul>
<ul><li>Utilize remote camera tools to perform routine monitoring and assistance in troubleshooting to the customer.</li></ul>
<ul><li>Properly triage calls and determine routing based on the nature of the call.</li></ul>
<ul><li>Efficiently and professionally maintain a high level of customer satisfaction and timely resolution to customer service issues.</li></ul>
<ul><li>Initiate immediate escalation to customer regarding PassPort related failures. Escalation consists of 3 calls within 60 minutes.</li></ul>
<ul><li>Enter service calls in tracking software, page service calls in tracking software and dispatch Service Technicians using BancTec, Burroughs, and Dispatch Direct software tools.</li></ul>
<ul><li>Initiate escalation as appropriate to ensure management awareness and timely resolution of issues according to departmental policy and procedures.</li></ul>
<ul><li>Make outbound calls to the customer to ensure PassPort process patient medication timely.</li></ul>
<ul><li>Make outbound calls to the customer to clear lockouts and Totes every 2 hours until the issue is resolved.</li></ul>
<ul><li>Mandatory to complete all Incoming and Outgoing Call Attached Data (CAD) initiated by the MIXIE phone system software.</li></ul>
</div>
Education:

GED/Diploma, some college 


Professional Experience:
<ul>
<li>3-5 years of related experience/training in a technical inbound/outbound call center environment</li>
<li>Knowledge of DocuTrack, Framework, MXIE, Zultys, Microsoft Applications, Web Cameras, Remote-In tools (net Support), Citrix, printers and faxes</li>
<li>Extensive phone support of end user with various operating systems and software</li>
<li>Must have excellent communication skills, abiility to multi-task, and high attention to detail</li>
</ul>
Partners Pharmacy - Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees.
We are proud to Offer:
<ul><li>Competitive Salaries</li>
<li>Comprehensive Healthcare Benefits</li>
<li>401(k) Retirement Plan</li>
<li>Paid Time Off</li>
<li>Opportunities to advance and grow your career</li>
<li>And More!</li>
</ul>If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide.
Partners Pharmacy is an Equal Opportunity Employer
EEO/AA/M/F/DV</div>

Customer Support Representative - CS

Tireco Distributors

<div>JOB TITLE: Outside Sales Representative
As an Outside Sales Representative (OSR) for Tireco Distributors (TD), you will be responsible for growing sales to existing customers, maintaining strong relationships with all customers, and developing new relationships that lead to new business while working closely with the Inside Sales Representative (ISR) assigned to their territory. The OSR will work in the field with prospects and customers to sell our products and grow sales. You will work with your manager to determine how to work your territory, which customers to visit at high or low frequencies and make use of the Customer Relationship Management (CRM) system and NetSuite to plan your travel and track your customer interactions.
SCHEDULE<ul><li>
Monday - Friday, 8am - 5pm</li></ul>
COMPENSATION
<ul><li>$50,000 - 55,000/year Total Range plus commission</li></ul>
Average performers in this role are earning $30,000 in commissions
TEAM MEMBER PERKS
Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:<ul><li>
Paid Weekly</li><li>
Sick Time - 5 days
</li><li>Vacation Time - Earn up to 2-weeks on your first year of employment
</li><li>Paid Holidays and Floating Holidays
</li><li>Premium FREE Medical and Dental coverage options
</li><li>Vision Insurance</li><li>
401(k) with company matching
</li><li>Life Insurance
</li><li>Discounts on Tires and Wheels
</li><li>Opportunity for advancement
</li></ul>WE WANT TO HEAR FROM YOU IF
<ul><li>You pride yourself in providing the BEST customer service</li><li>
You are enthusiastic about the automotive industry</li><li>
You are meticulous, self-driven, and an effective communicator</li></ul>
REQUIRED QUALIFICATIONS AND SKILLS:<ul><li>
High school diploma / G.E.D. or equivalent combination of education and experience</li><li>
4+ years of experience in a similar or related position</li><li>
Excellent customer service track record</li><li>
Familiarity with NetSuite, preferred</li><li>
Understanding of E-commerce</li><li>
Excellent ability/knowledge of the ERP system</li><li>
MS Office; Word, Outlook, Teams</li></ul></div>

Outside Sales Representative

Window World

<div>Summary
America's leading replacement window company, Window World, is looking for an Inside Sales Representative to join our team. The Inside Sales Representative will be responsible for driving revenue through proactive and responsive selling. To be successful in this position, you'll need to be would need a combination of sales skills, communication ability, organization, and resilience. We want you to climb the ladder with us so ask about the opportunities for growth at Window World!
Responsibilities
Prospecting and generating leads through cold calling, emailing, social media outreach, and following up on inbound inquiries or web leads. 
Researching potential customers to understand their needs, pain points, and fit for the product/service. 
Qualifying leads to determine if they're a good match (e.g., budget, authority, need, timeline). 
Conducting virtual product demonstrations, presentations, or 
consultations via phone/video. 
Building and maintaining relationships with prospects and existing customers to nurture opportunities. 
Negotiating terms, handling objections, and closing sales deals. 
Upselling or cross-selling additional products/services to current clients. 
Updating and managing customer data in CRM systems 
Meeting or exceeding sales quotas, KPIs, and revenue targets. 
Responding to customer inquiries and providing product/service/information. 
Collaborating with marketing, sales support, or fulfillment teams. 
Provide assistance with training and orientation for other Team Members when assigned 
Performs other duties as assigned or requested by management
Minimum Qualifications
High school diploma or equivalent. Associate or Bachelor's degree preferred.
1 + year of inside sales experience in call center work setting 
Excellent sales skills including active listening and critical thinking 
Proficient computer skills including Microsoft Office products 
Accuracy in data entry and proficient typing skills 
Positive, upbeat attitude and team player
Preferred Qualifications
Strong verbal and written communication skills (persuasive phone/email presence is essential). 
Sales acumen, including objection handling, negotiation, and closing techniques. 
Resilience and persistence (handling rejection from cold outreach). 
Good listening skills to uncover customer needs. 
Basic tech proficiency (CRM tools, video conferencing, email platforms). 
Time management and organization for handling high call/email volumes. 
Competitive mindset with a results-oriented approach.
Benefits
Job Type: Salary starting at $19.25 plus bonus incentives 
401k plan with matching contributions! Weekly pay! 
Comprehensive benefits package: vision, dental, and health insurance 
Paid time off (PTO) and Vacation that accrues over time</div>

Inside Sales Representative

SJL Sharp Jusda Logistics / Hon Hai Foxconn Group

Job Summary We are seeking an energetic and dedicated Customer Service Representative with Mandarin language proficiency to join our dynamic team. In this role, you will serve as a vital link between our company and our diverse customer base, providing exceptional support and ensuring customer satisfaction. Your enthusiasm, strong communication skills, and ability to handle multiple tasks will drive positive interactions and foster lasting relationships. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on our clients&rsquo; experience.Duties<ul><li>Respond promptly and professionally to customer inquiries via phone, email, or chat in both English and Mandarin when preferred. </li><li>Provide comprehensive customer support by troubleshooting issues, answering questions, and guiding clients through solutions with clarity and patience. </li><li>Handle outbound calling campaigns to follow up on inquiries, gather feedback, or promote relevant services. </li><li>Maintain accurate records of customer interactions using data entry tools and CRM systems, ensuring all information is up-to-date and complete. </li><li>Assist with client services by processing transactions, managing cash handling procedures, and updating account details as needed. </li><li>Demonstrate excellent phone etiquette and communication skills to create positive experiences for every customer interaction. </li><li>Collaborate with team members to analyze customer feedback and identify opportunities for service improvements.</li></ul>Experience<ul><li>Previous call center experience or customer support roles is highly preferred, demonstrating familiarity with handling high-volume inquiries efficiently. </li><li>Bilingual proficiency in English and Mandarin is required; additional multilingual skills are a plus. </li><li>Strong computer skills including Microsoft Office applications (Word, Excel) and general data entry expertise. </li><li>Knowledge of sales techniques and outbound calling strategies to engage customers proactively. </li><li>Excellent analysis skills to assess customer needs quickly and provide tailored solutions. </li><li>Experience in a fast-paced environment requiring multitasking, typing accuracy, and attention to detail. </li><li>Familiarity with call center etiquette, customer service best practices, and basic cash handling procedures enhances your effectiveness in this role. Join us to be part of an energetic team committed to delivering outstanding client experiences! We value your talents and enthusiasm as we work together to create memorable interactions that build trust and loyalty.</li></ul>Pay: $18.00 - $22.00 per hourWork Location: In person

Customer Service Representative Warehouse Mandarin Preferred (Third Party)

Legacy Paper and Packaging

<div>
 
 
 
 
 
 SUMMARY:
 
 
 
 
 
 The &nbsp;Customer Service Sales Support assists with remote sales development calls and processes for a defined territory or portfolio of customers. This role partners closely with the sales team to understand customer needs and identify potential sales opportunities. The Specialist initiates customer outreach to promote new and existing products and services, offers special discounts and promotions, and provides essential account management support. A key responsibility is providing accurate product information to support customer needs, driving up sales, and meeting sales targets. The role also manages routine support tasks such as processing renewals and sales orders. A critical component of this position is communicating in a positive, professional, and supportive manner with a strong sense of urgency while consistently projecting a positive attitude. This position also includes basic sourcing of various packaging materials.
 
 
 
 
 
 
 
 
 
 
 
 POSITIONAL RESPONSIBILITIES:&nbsp;
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 Process inside sales orders for next-day delivery.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Manage account activities, including RFQs and sourcing commodity packaging items (boxes, stretch film, tape, etc.).
 
 
 
 
 </li>
 <li>
 
 
 
 
 Confirm product availability and verify Gross Profit % accuracy on each order.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Process 15&ndash;20 sales orders daily with accuracy and efficiency.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Answer all incoming calls within two to three rings.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Provide sales support to three or more outside sales representatives.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Research products using Legacy ERP system and vendor websites.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Prepare customer and sales representative quotes daily via phone, email, or customer portals.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Perform other duties or responsibilities as assigned.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Deliver outstanding customer service by going above and beyond expectations.
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 COMPETENCIES, SKILLS, AND ABILITIES
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 Ability to accurately read and interpret documents such as quotes, orders, and product specifications.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Strong math skills: add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Effective verbal and written communication skills with employees, customers, and supervisors.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Self-starter with the ability to stay productive without constant supervision
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Receptive to direction and able to build positive working relationships with supervisors and team members.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Strong attention to detail and accuracy.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Proficiency in computers and relevant software applications, primarily Microsoft Office and Outlook.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Basic knowledge of ERP systems preferred.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Packaging industry knowledge preferred but not required.
 
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 EDUCATION / EXPERIENCE
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 High School Education or GED equivalent
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Minimum of 2 years of experience dealing with customers in a similar environment
 
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 PAY RANGE
 
 
 $41,600-$45,760 / YR
 
 
 
 
 &nbsp;
</div>

Customer Service Sales Support

US Bolt Manufacturing

<div>SUMMARY
 
Manufacturing Engineer &ndash; Inconel &amp; MP159 Aerospace / Aeroderivative Fasteners. 
We are seeking a hands on Manufacturing Engineer to lead processes for Inconel and MP159 aerospace and aeroderivative (turbomachinery) bolting. You will own hot forging, warm forging, and roll threading operations that produce ultra high strength fasteners for critical turbine and engine applications. 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 
Develop, optimize, and document manufacturing processes for Inconel and MP159 bolts, studs, and specialty fasteners serving aerospace and aeroderivative gas turbine customers. 
Design end to end process flows, including warm forging, roll threading, heat treatment, and secondary machining, with defined in process inspections and controls. 
Create and maintain routers, standard work, detailed setup sheets, tooling layouts, and control plans for superalloy fastener families. 
Partner daily with operators on forging, roll threading, and machining operations to stabilize processes, increase throughput, and reduce scrap and rework. 
Specify and improve heading and thread rolling tooling (dies, punches, fillet radii, blank designs) for Inconel and MP159, working directly with tooling vendors as needed. 
Lead root cause analysis on dimensional, surface, and metallurgical nonconformances; implement corrective and preventive actions that stick on the floor. 
Support qualification activities (FAI/PPAP/equivalent), including capability studies, control plans, and full documentation packages for key customers. 
Work with Quality to ensure compliance with aerospace specs and customer requirements (NAS/MS/AS hardware, AMS superalloy, and heat treat/coating specs). 
Provide input to quoting and CI projects by developing time standards, material yields, and process improvements for Inconel/MP159 families.
SUPERVISORY RESPONSIBILITIES
 
This job has no supervisory responsibilities. 
QUALIFICATIONS
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<div>
EDUCATION and/or EXPERIENCE
 
Bachelor&rsquo;s degree in Mechanical, Manufacturing, or Industrial Engineering, or equivalent experience. 
5+ years&rsquo; experience in discrete manufacturing, with at least 3 years in aerospace, turbomachinery, or high temperature fasteners/components. 
Direct experience developing or supporting hot and warm forging of alloy steel and superalloy fasteners (preferably Inconel and/or MP159). 
Practical experience with roll threading (flat die and/or planetary) including blank design for UN/UNJ threads, fillet rolled roots, and superalloy behavior under cold work. 
Strong ability to read/interpret engineering drawings, GD&amp;T, and customer specifications. 
Familiarity with CAD and basic fixture/gage/tooling design in support of forming and thread rolling processes. 
Demonstrated use of structured problem solving methods (8D, 5 Why, DMAIC, etc.) in a production environment. 
Preferred Experience 
<ul><li>Direct experience developing or supporting cold heading of superalloy fasteners (preferably Inconel and/or MP159).</li><li>Experience with Inconel 718/625, MP159, A 286, and similar superalloys in a fastener or rotating hardware context.</li><li>Knowledge of heat treat and aging practices for nickel/cobalt base superalloy fasteners and their impact on heading/thread rolling strategy.</li><li>Background with process capability analysis (Cp/Cpk), SPC, and DOE to optimize forming, rolling, and heat treat processes.</li><li>Experience in an AS9100 or similar aerospace quality system environment.</li></ul></div>
LANGUAGE SKILLS
 
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
MATHEMATICAL SKILLS
 
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY
 
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, and sit.
WORK ENVIRONMENT
 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to moving mechanical machinery. The noise level in the work environment is usually moderate.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.</div>

Aerospace Manufacturing Engineer

Gulf Coast Blood

<div>
 
 Position Title:
 
 
 
 
 Hospital Services Representative - Driver
 
 
 
 
 Join our team of heroes!
 
 
 
 Are you looking for more than a job? We are hiring a great driver, customer service oriented, good communication skills, honesty and integrity, is flexible, self-dependent, reliability and time management skills.
 
 
 The Driver is responsible for transporting blood from donor sites to Component Laboratory and conduct the delivery of blood components to designated locations while maintaining proper record keeping.
 
 
 This role is great for those who will ensure safety, is efficient, and great with time-management.
 
 
 
 Just For You:
 
 
 
 <ul>
 <li>
 Career advancement opportunities.
 </li>
 <li>
 Competitive compensation and benefits package.
 </li>
 <li>
 Engaging and exciting opportunity to SAVE LIVES.
 
 
 </li>
 </ul>
 
 Tips to thrive in our culture:
 
 
 
 <ul>
 <li>
 Embody our Core Values of Commitment, Integrity, and Respect
 </li>
 <li>
 Work to actively create experiences that inspire others to save lives, each and every day.
 </li>
 <li>
 Embrace doing it right, making connections, and creating desired experiences.
 </li>
 <li>
 Comply with all organizational policies and standards, including safety rules, and be willing to report actual and potential violations to the appropriate supervisor or manager.
 
 
 </li>
 </ul>
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Deliver blood components to and return from designated locations.
 </li>
 <li>
 Perform visual inspections and verify numbering/labeling/appearance of all units selected for delivery to ensure quality control standards are met.
 </li>
 <li>
 Place returned units on designated observation shelves, notifying supervisor or laboratory personnel of any abnormalities.
 </li>
 <li>
 Perform the Stoplight computer check on each consignment delivered to ensure the product is within acceptable date ranges and all products from that consignment are in the delivery.
 </li>
 <li>
 Properly complete all required paperwork documents for consignment and return of blood components to designated locations.
 </li>
 <li>
 Ensure compliance with acceptability standards as set forth in the Vehicle Safety and Loss Control Policy, Standard Operating Procedures Manual and various other policies, procedures and protocol.
 
 
 </li>
 </ul>
 
 We need someone who has:
 
 
 
 <ul>
 <li>
 High School Diploma or GED
 </li>
 <li>
 Valid Texas Driver's License (TDL) plus acceptable driving record.
 </li>
 <li>
 Professional driving experience and/or training required.
 </li>
 <li>
 Minimum of 1 year of customer service experience required.
 
 
 </li>
 </ul>
 
 Physical Demands:
 
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 50 pounds.
 
 
 Employees are required to be familiar with and abide by the team lift requirements as specified in the Safety Program. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
 
 
 
 Work Environment:
 
 
 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 While performing the duties of this job, the employee is regularly exposed to toxic or caustic chemicals, outside weather conditions, extreme cold, and blood and/or blood components, as well as any other biohazard materials. The noise level in the work environment is usually moderate.
 
 
 Job duties involve an inherent potential for mucous membrane or skin contact with blood with a risk of exposure to Hepatitis and HIV.
 
 
 
 Who We Are:
 
 
 
 Since 1975, Gulf Coast Blood has been one of the nation&rsquo;s largest community blood centers, serving 170 hospitals across 26 counties. Headquartered in Houston, we support the world&rsquo;s largest medical complex&mdash;the Texas Medical Center&mdash;while operating 18 donor centers and hosting more than 7,000 mobile blood drives each year. As an FDA-accredited nonprofit, we provide high-quality human cellular material for both scientific and therapeutic use.
 
 
 Some Jobs Change Lives. Others Save Them.
 
 
 
 Think you have what it takes to save lives with us? We want to hear from you.
 
 
 
 
 EQUAL OPPORTUNITY EMPLOYER STATEMENT
 
 
 
 Gulf Coast Blood is an Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results, or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.
</div>

Hospital Services Representative - Driver

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