customer service representative Jobs in Doha

customer service representative

associate customer services

customer care manager

digital support coordinator

it support engineer

customer support representative

Ritaj Facilities management

Position Title: Customer Service Representative Location: Qatar Department: Customer Service / Sales Support Reporting To: Business Development Manager (BDM) Salary: Up to QAR 4,500 per month + Monthly Incentive (per closed deal) Employment Type: Full-Time Gender: Open to Male and Female Candidates Availability: Immediate joining required (NOC preferred)Job SummaryOne of the leading companies in Qatar is seeking a professional and customer-focused Customer Service Representative to manage client communications across multiple platforms and ensure high levels of customer satisfaction.The ideal candidate must have proven experience in the Qatar market, be fluent in Arabic and English, and possess strong communication and coordination skills. The role requires handling client inquiries through email, WhatsApp, landline calls, and the company hotline, while ensuring timely follow-up and proper coordination with internal departments such as sales and marketing.Key ResponsibilitiesCustomer Communication and Support<ul><li>Handle all customer inquiries professionally through email, WhatsApp, landline calls, and customer service hotline.</li><li>Respond to client queries promptly and ensure accurate information is provided.</li><li>Maintain a high standard of customer service and client satisfaction.</li></ul>Inquiry Management and Follow-Up<ul><li>Receive, record, and track all customer inquiries and requests.</li><li>Ensure timely follow-up with clients until resolution is achieved.</li><li>Forward inquiries to the relevant departments (sales, operations, technical teams) as required.</li><li>Monitor the progress of requests and ensure proper closure.</li></ul>Coordination with Internal Teams<ul><li>Coordinate closely with the sales and marketing teams for client requirements and leads.</li><li>Support the sales team by sharing qualified inquiries and following up on potential leads.</li><li>Ensure smooth communication between departments to meet client expectations.</li></ul>Client Relationship Management<ul><li>Build and maintain strong relationships with clients.</li><li>Ensure a positive customer experience throughout all interactions.</li><li>Handle customer complaints professionally and escalate when necessary.</li></ul>Sales Support and Conversion<ul><li>Assist in converting inquiries into business opportunities.</li><li>Follow up with potential clients to support deal closure.</li><li>Contribute to achieving company sales targets through effective client engagement.</li></ul>Documentation and Reporting<ul><li>Maintain accurate records of customer interactions, inquiries, and feedback.</li><li>Prepare daily and weekly reports on inquiries, follow-ups, and conversions.</li><li>Ensure proper documentation of all communications.</li></ul>Qualifications and ExperienceEducation:<ul><li>Bachelor&rsquo;s degree or diploma in Business Administration, Marketing, or a related field is preferred.</li></ul>Experience:<ul><li>Minimum 2&ndash;4 years of customer service experience in Qatar.</li><li>Proven experience handling clients across multiple communication platforms.</li><li>Experience working in a fast-paced, client-focused environment.</li></ul>Technical Skills<ul><li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li><li>Experience using CRM systems or customer service tools is an advantage.</li><li>Ability to manage multiple communication channels efficiently.</li></ul>Language Requirements<ul><li>Fluency in Arabic and English (both written and spoken) is mandatory.</li></ul>Professional Competencies<ul><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation and problem-solving ability.</li><li>Ability to multitask and manage high volumes of inquiries.</li><li>Strong organizational and follow-up skills.</li><li>Ability to work under pressure and meet deadlines.</li></ul>Additional Requirements<ul><li>Immediate joining is required.</li><li>Valid NOC (No Objection Certificate) is preferred.</li><li>Ability to work independently and as part of a team.</li></ul>Compensation and Benefits<ul><li>Salary: Up to QAR 4,500 per month</li><li>Monthly incentive based on deals closed</li><li>Benefits as per Qatar Labor Law</li></ul>Job Types: Full-time, PermanentPay: Up to QAR4,500.00 per monthApplication Question(s):<ul><li>Describe your experience in handling customer inquiries through multiple platforms such as email, WhatsApp, landline calls, and hotline. How do you ensure prompt response and customer satisfaction?</li><li>How do you manage and track customer inquiries from initial contact until resolution? Explain how you coordinate with internal departments such as sales and marketing to ensure effective service delivery.</li><li>How comfortable are you communicating with clients in both Arabic and English? Can you provide an example where you successfully followed up with a client and contributed to closing a deal or converting an inquiry into business?</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Customer service: 3 years (Required)</li><li>Handling clients across multiple communication platforms: 2 years (Required)</li><li>CRM systems or customer service tools: 2 years (Preferred)</li></ul>Language:<ul><li>Fluency in Arabic (both written and spoken) (Required)</li><li>Fluency in English (both written and spoken) (Required)</li></ul>Work Location: In person

Customer Service Representative

Starlink Qatar

<div>
 
 The role of
 
 Customer Service Representative
 
 is to manage customer interactions via the
 
 voice channel
 
 . As the first point of contact, the candidate will play a key role in resolving customer inquiries, providing accurate information, and delivering a professional and personalized phone support experience. This role requires excellent communication skills, patience, and a customer-first attitude.
 
 
 
 
 
 
 Accountability &amp; Responsibilities of Role:
 
 
 <ul>
 <li>
 Handle inbound and/or outbound calls to assist customers with inquiries, issues, and service requests.
 </li>
 <li>
 Provide accurate, clear, and concise information regarding products, services, policies, or procedures.
 </li>
 <li>
 Troubleshoot and resolve customer issues efficiently while maintaining a positive tone and demeanor.
 </li>
 <li>
 Escalate complex or unresolved cases to the appropriate teams or supervisors when needed.
 </li>
 <li>
 Document all customer interactions accurately in the CRM or ticketing system.
 </li>
 <li>
 Follow defined scripts, guidelines, and compliance procedures where applicable.
 </li>
 <li>
 Meet or exceed individual performance targets such as Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).
 </li>
 </ul>
 
 
 
 
 
 Position Requirements:
 
 
 
 
 Education Background:
 
 
 <ul>
 <li>
 High School Certificate or Diploma.
 </li>
 <li>
 Additional training or certification in Customer Service, Communication, or Call Center Operations is a plus.
 </li>
 </ul>
 
 
 
 
 
 Work Experience:
 
 
 <ul>
 <li>
 
 1&ndash;3 years of experience
 
 in a
 
 voice-based customer support or call center role
 
 .
 </li>
 <li>
 Experience with
 
 call center platforms
 
 (e.g., Avaya, Genesys, NICE inContact) preferred.
 </li>
 <li>
 Familiarity with
 
 CRM systems
 
 and ticketing tools.
 </li>
 <li>
 Exposure to
 
 industry-specific practices
 
 (e.g., telecom, retail, banking) is an advantage.
 </li>
 <li>
 Proven ability to handle
 
 high call volumes
 
 with professionalism and empathy.
 </li>
 <li>
 Strong
 
 problem-solving skills
 
 and ability to remain calm under pressure.
 </li>
 <li>
 Experience in
 
 multi-channel support
 
 (e.g., chat, email) is a plus.
 </li>
 <li>
 
 Bilingual proficiency in Arabic and English is required.
 
 </li>
 <li>
 
 Immediate availability and willingness to transfer sponsorship are essential.
 
 </li>
 </ul>
 
 
 
 
 
 Work Environment &amp; Schedule:
 
 
 
 
 
 <ul>
 <li>
 Hybrid/Remote options available based on location.
 </li>
 <li>
 Rotational shifts including weekends or holidays, as needed.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 
 Networking &amp; Influencing Collaboratively:
 
 Developing rapport with a diverse range of people. Building and leveraging networks horizontally and vertically. Proactively influencing and persuading others to gain support for initiatives. Maintaining collaborative stakeholder relationships.
 </li>
 <li>
 
 Delivering Results &amp; Fostering Ownership:
 
 Drive for improving business results and attaining higher levels of performance.
 </li>
 <li>
 
 Building Customer Value:
 
 Gaining insights into internal and/or external customers&rsquo; experience. Anticipating their needs and demonstrating concern for satisfying them. Building productive customer relationships. Ensuring clear communication to customers on expectations and beyond.
 </li>
 </ul>
</div>

Reforme

We are looking for a female skilled and friendly Customer Service Representative/Barista to join our only female studio.Responsibilities:<ul><li>Prepare and serve matcha, Coffee and other beverages</li><li>Maintain cleanliness of the Matcha station</li><li>Provide excellent customer service</li><li>Handle orders efficiently and maintain presentation standards</li></ul>Requirements:<ul><li>Previous barista experience</li><li>Friendly, energetic, and well-presented</li><li>Ability to work in a fast-paced environment</li><li>Commission based on sales.</li></ul>Job Type: Full-timePay: From QAR3,000.00 per monthExperience:<ul><li>Barista: 1 year (Preferred)</li></ul>Work Location: In person

Storybrook NV

Job Title: Administrative &amp; Customer Service SpecialistDepartment: Operations / Customer Support Reports To: Office Manager or Customer Service Director Employment Type: Full-TimeJob SummaryWe are seeking a highly organized and personable Administrative &amp; Customer Service Specialist to serve as the backbone of our office and the voice of our company to customers. This dual-role position requires a proactive individual who can balance front-line customer support (phone, email, chat) with back-end administrative tasks (scheduling, data entry, filing). The ideal candidate thrives in a fast-paced environment, solves problems calmly, and ensures seamless communication between our clients and internal teams.Key ResponsibilitiesCustomer Service (50%)<ul><li>Serve as the first point of contact for customers via phone, email, and live chat; respond promptly and professionally to inquiries, complaints, and requests.</li><li>Process orders, returns, exchanges, and warranty claims accurately in the CRM system.</li><li>Troubleshoot basic product/service issues and escalate complex technical problems to the appropriate department.</li><li>Follow up with customers to ensure their issues are resolved completely and satisfaction is achieved.</li><li>Document all customer interactions and resolutions in the database.</li></ul>Administrative Support (50%)<ul><li>Manage office correspondence (mail, emails, internal memos) and maintain electronic and physical filing systems.</li><li>Schedule and coordinate meetings, appointments, and travel arrangements for management.</li><li>Prepare, edit, and format reports, invoices, memos, and presentations.</li><li>Maintain office supply inventory and place orders as needed.</li><li>Assist with data entry, expense reporting, and basic bookkeeping tasks (e.g., processing receipts).</li><li>Support HR or other departments with onboarding paperwork or event coordination.</li></ul>Required Qualifications<ul><li>Education: High school diploma or equivalent required; Associate&rsquo;s or Bachelor&rsquo;s degree preferred.</li><li>Experience: 1&ndash;3 years in a combined administrative and customer-facing role (e.g., receptionist, office assistant, customer support rep).</li><li>Technical Skills:</li><li>Proficient in Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace (Docs, Sheets, Gmail).</li><li>Experience with CRM software (e.g., Salesforce, Zendesk, HubSpot) or ticketing systems.</li><li>Familiarity with scheduling tools (Calendly, Doodle) and collaboration platforms (Slack, Teams).</li><li>Soft Skills:</li><li>Excellent verbal and written communication.</li><li>Strong organizational skills with meticulous attention to detail.</li><li>Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.</li><li>Empathy, patience, and a customer-first mindset.</li></ul>Job Types: Full-time, Part-timePay: QAR52,000.00 - QAR85,000.00 per yearExpected hours: 40 per weekWork Location: In person

Administrative / Customer Service

Qatar Insurance Company

Qatar Insurance Company (QIC) is the largest insurance provider in Qatar and one of the leading insurers in the MENA region, founded in 1964. It provides: General insurance, Motor insurance, Medical insurance, Property &amp; engineering insurance, Marine &amp; liability insurance, Reinsurance and international operations.Customer Service / Call Center staff in QIC handle customer interactions related to insurance products (motor, health, travel, etc.), ensuring fast, accurate, and professional service. You will act as the first point of contact, supporting customers through inquiries, claims, and policy-related concerns.Key Responsibilities:1. Customer Interaction (Inbound &amp; Outbound)2. Insurance Support &amp; Assistance3. Complaint Handling &amp; Issue Resolution4. CRM &amp; Documentation5. Sales &amp; Customer Retention (Optional)Required Skills &amp; Qualifications:Bachelor&rsquo;s degree or diploma (Business, Finance, or related field preferred)1&ndash;3 years experience in customer service or call center (insurance/banking preferred)Strong communication skills (English required, Arabic preferred)Good knowledge of CRM systems and Microsoft OfficeAbility to handle high call volumes and pressureAttention to detail and problem-solving skillsنوع الوظيفة: دوام كاملالراتب المدفوع: QAR٥٬٥٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Customer Service / Call Center Roles – Qatar Insurance Company (QIC)

Nalco Water, An Ecolab Company

<div>
 Nalco Water, an Ecolab Company, seeks a
 
 Technical Sales Representative
 
 to join its industry leading sales team. You&rsquo;ll be responsible for revenue and profit growth of programs and services in targeted accounts. Using a consultative sales approach, you&rsquo;ll build relationships with existing customers by executing system assurance programs that meet their key business needs. With strong account leadership, you&rsquo;ll also convert strategic competitive accounts and sell new technologies to current customers.
 
 
 
 Job Overview
 
 
 
 Ensures order and revenue growth of Company products and services to assigned customer and prospect accounts by analyzing and meeting customer needs; developing and implementing sales plans; selling products and providing customer support in an assigned geographic territory.
 
 
 
 Main Responsibilities
 
 
 
 <ul>
 <li>
 Achieves annual sales targets by working with the District Manager and senior district sales personnel to establish selling strategy and tactics. Obtains orders and establishes new accounts; plans and organizes daily work; calls on existing and potential sales customers. Analyzes customer needs, requirements, and strategic plans recommending solutions with Company programs. Keeps management informed through regular activity reports and communications.
 </li>
 <li>
 Meets or exceeds the required minimum daily sales calls as set by the assigned group. May be accompanied by district management personnel.
 </li>
 <li>
 Calls on customer facilities and observes and implements practical application of products. Services assigned accounts. Recommends changes in chemical dosages, flow rates, or equipment. Reports changes or problems to District Manager and then customer.
 </li>
 <li>
 Begins to work with existing customers to seek new applications for existing products. With assistance from senior sales personnel and the District Manager, develops and executes account sales plans.
 </li>
 <li>
 Upon attaining the required level of technical competency and sales skills, assumes both sales and service responsibilities within an assigned territory. Applies the Six Service Standards striving to improve their quality and document value provided to the customer. Under direct supervision, plans and carries out sales and service calls.
 </li>
 <li>
 Maintains close contact with district management regarding account activity, customer needs, prices, competitor activity, and Nalco product acceptability.
 </li>
 <li>
 Develops and maintains a sales pyramid and other required reports or documentation.
 </li>
 <li>
 Demonstrates safe driving techniques and maintains company car and equipment in a neat and professional manner.
 </li>
 <li>
 Supports and is committed to Nalco's Quality Improvement Process and the guiding principles of Responsible Care&reg;, and its six Codes of Management Practice.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 <li>
 Technical sales or field sales support experience
 </li>
 <li>
 Possess a valid Driver's License and acceptable Motor Vehicle Record
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Completed the Nalco Sales Training Program and shows potential in a career as a Nalco representative.
 </li>
 <li>
 Demonstrated ability and enthusiasm for selling
 </li>
 <li>
 BA/BS in a science or technical specialty
 </li>
 <li>
 Experience in managing Steel mills, power plants and desalination applications will be preferred.
 
 
 </li>
 </ul>
 
 What&rsquo;s In It For You
 
 
 
 <ul>
 <li>
 You&rsquo;ll join a growth company offering a competitive base salary, bonus structure and benefits
 </li>
 <li>
 A company vehicle and cell phone
 </li>
 <li>
 A long term, advancing career path in service, sales or management
 </li>
 <li>
 Access to the industry&rsquo;s most innovative training programs
 </li>
 <li>
 Support from a dedicated technical service team
 </li>
 <li>
 A culture that values safety first, including training and personal protection
 </li>
 <li>
 Pride in working for a company that provides clean water, safe food, abundant energy and healthy environments
 
 
 </li>
 </ul>
 As a trusted partner, your customers will rely on you for their success. Nalco Water is committed to seeing you succeed and provides innovative training programs to ensure you&rsquo;re prepared to solve any customer problem.
 
 
 
 About Nalco Water
 
 
 
 In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food &amp; beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.
 
 
 
 Our Commitment to a Culture of Inclusion &amp; Belonging
 
 
 
 Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
</div>

District Representative III - H&M

Ecolab

<div>Nalco Water, an Ecolab Company, seeks a Technical Sales Representative to join its industry leading sales team. You&rsquo;ll be responsible for revenue and profit growth of programs and services in targeted accounts. Using a consultative sales approach, you&rsquo;ll build relationships with existing customers by executing system assurance programs that meet their key business needs. With strong account leadership, you&rsquo;ll also convert strategic competitive accounts and sell new technologies to current customers.
Job Overview:
Ensures order and revenue growth of Company products and services to assigned customer and prospect accounts by analyzing and meeting customer needs; developing and implementing sales plans; selling products and providing customer support in an assigned geographic territory.
Main Responsibilities:<ul><li>
Achieves annual sales targets by working with the District Manager and senior district sales personnel to establish selling strategy and tactics. Obtains orders and establishes new accounts; plans and organizes daily work; calls on existing and potential sales customers. Analyzes customer needs, requirements, and strategic plans recommending solutions with Company programs. Keeps management informed through regular activity reports and communications.</li><li>
Meets or exceeds the required minimum daily sales calls as set by the assigned group. May be accompanied by district management personnel.</li><li>
Calls on customer facilities and observes and implements practical application of products. Services assigned accounts. Recommends changes in chemical dosages, flow rates, or equipment. Reports changes or problems to District Manager and then customer.</li><li>
Begins to work with existing customers to seek new applications for existing products. With assistance from senior sales personnel and the District Manager, develops and executes account sales plans.</li><li>
Upon attaining the required level of technical competency and sales skills, assumes both sales and service responsibilities within an assigned territory. Applies the Six Service Standards striving to improve their quality and document value provided to the customer. Under direct supervision, plans and carries out sales and service calls.</li><li>
Maintains close contact with district management regarding account activity, customer needs, prices, competitor activity, and Nalco product acceptability.</li><li>
Develops and maintains a sales pyramid and other required reports or documentation.</li><li>
Demonstrates safe driving techniques and maintains company car and equipment in a neat and professional manner.</li><li>
Supports and is committed to Nalco's Quality Improvement Process and the guiding principles of Responsible Care&reg;, and its six Codes of Management Practice.</li></ul>
Minimum Qualifications:<ul><li>
Bachelor's degree</li><li>
Technical sales or field sales support experience</li><li>
Possess a valid Driver's License and acceptable Motor Vehicle Record</li></ul>
Qualifications:<ul><li>
Completed the Nalco Sales Training Program and shows potential in a career as a Nalco representative.</li><li>
Demonstrated ability and enthusiasm for selling</li><li>
BA/BS in a science or technical specialty</li><li>
Experience in managing Steel mills, power plants and desalination applications will be preferred.
</li></ul>What&rsquo;s in it For You:<ul><li>
You&rsquo;ll join a growth company offering a competitive base salary, bonus structure and benefits</li><li>
A company vehicle and cell phone</li><li>
A long term, advancing career path in service, sales or management</li><li>
Access to the industry&rsquo;s most innovative training programs</li><li>
Support from a dedicated technical service team</li><li>
A culture that values safety first, including training and personal protection</li><li>
Pride in working for a company that provides clean water, safe food, abundant energy and healthy environments</li></ul>
As a trusted partner, your customers will rely on you for their success. Nalco Water is committed to seeing you succeed and provides innovative training programs to ensure you&rsquo;re prepared to solve any customer problem.
About Nalco Water:
In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food &amp; beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers. 
Nuestro compromiso con una cultura de inclusi&oacute;n y pertenencia 
Ecolab est&aacute; comprometido con el trato justo e igualitario de todas las personas colaboradoras y postulantes, y con la promoci&oacute;n de los principios de igualdad de oportunidades en el empleo. Reclutaremos, contrataremos, promoveremos, transferiremos y brindaremos oportunidades de desarrollo con base en las calificaciones individuales y el desempe&ntilde;o laboral, en todos los aspectos relacionados con el empleo, la compensaci&oacute;n, los beneficios, las condiciones laborales y las oportunidades de crecimiento. Ecolab no discriminar&aacute; a ninguna persona colaboradora ni postulante por motivos de raza, religi&oacute;n, color, credo, nacionalidad, estado de ciudadan&iacute;a, sexo, orientaci&oacute;n sexual, identidad y expresi&oacute;n de g&eacute;nero, informaci&oacute;n gen&eacute;tica, estado civil, edad o discapacidad.</div>

Explore 1062+ Customer support representative in Doha this April. Find roles across top companies and apply now to boost your career.

1062 customer support representative jobs In Doha

Customer Service Representative

Customer Service Representative

Customer Service Representative

Administrative / Customer Service

Customer Service / Call Center Roles – Qatar Insurance Company (QIC)

District Representative III - H&M

District Representative III - H&M