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customer support specialist

Amplity

<div>
 Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.
 
 
 We are currently seeking passionate, highly motivated, experienced individuals with a demonstrated track record of success in the contact center environment. Our client&rsquo;s Contact Center supports inbound Healthcare Service programs across a multitude of marketing campaigns, disease states, and projects. This Contact Center provides customer service support to inbound inquiries across several channels to include telephone, email, postal mail, fax, and chat.
 
 
 
 Customer Care Specialist
 
 
 
 Customer Care handles inbound, unsolicited customer calls from Consumer and Healthcare Professionals for inquiries such as product questions, adverse events, sample requests, etc. The Customer Care Specialist is responsible for handling inbound customer inquiries, including identification and processing of Adverse Events and Technical Complaints.
 
 
 
 Remote Position
 
 
 
 
 Essential duties and responsibilities include but are not limited to the following:
 
 
 
 <ul>
 <li>
 Provides customer service support in handling all patient inquiries through phone, email, direct mail and other channels
 </li>
 <li>
 Maintain excellent quality standards, adhere to approved materials and guidelines
 </li>
 <li>
 Accurately collect information required by individual programs and correctly capture in specific program databases
 </li>
 <li>
 Answer product questions from customers according to company policy utilizing approved FAQs and discussion guides
 </li>
 <li>
 Exhibit effective communication and tele-management skills. Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
 </li>
 <li>
 Effective identification and processing of potential Adverse Events and Technical Complaints in accordance with our Client&rsquo;s Working Practice Documents (WPDs)
 </li>
 <li>
 Demonstrate adherence to all Privacy/Security procedures as outlined in applicable WPDs
 </li>
 <li>
 Adhere to all company policies and Standard Operating and Working Procedures
 </li>
 <li>
 Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
 </li>
 <li>
 Identifying and triaging customer escalations through resolution, including collaboration with other functions to ensure compliant solution
 
 
 </li>
 </ul>
 
 Requirements For The Position
 
 
 
 <ul>
 <li>
 BA/BS degree or relevant work experience
 </li>
 <li>
 Customer service-related experience
 </li>
 <li>
 Expert level typist
 
 
 </li>
 </ul>
 
 Employees can expect to be paid a salary of approximately $38K- $40K.
 
 
 
 
 Credentialing Requirements
 
 
 
 As a representative of a pharmaceutical company, you may be required to submit and maintain credentials, such as training, vaccinations, and other job-related documentation to gain access to hospitals or healthcare providers.  It is the Company&rsquo;s expectation that you comply with the requirements outlined by the facilities on your call plans.
 
 
 Additionally, certain geographic jurisdictions or hospital systems have requirements to apply for and obtain a representative license. At this time, representatives working in the District of Columbia, City of Chicago, State of Nevada, State of Oregon, or those associated with Jackson Memorial Health in Miami-Dade County Florida may be required to obtain specific licenses. This list may be subject to change, including the potential for additions or modifications. In the event of any significant changes, you will be notified accordingly.
 
 
 
 EPIIC Values
 
 
 
 All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.
 
 
 Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.
 
 
 Passion: We love what we do. Our energy inspires, engages, and motivates others.
 
 
 Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.
 
 
 Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding.
 
 
 Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.
 
 
 
 About Us
 
 
 
 Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80&rsquo;s as Physician Detailing Inc., or in the 00&rsquo;s as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.
 
 
 Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision &mdash; across all business shapes, sizes + specialties.
 
 
 We are on a mission to improve patient outcomes through executional excellence &mdash; enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.
 
 
 
 Our Diversity Policy
 
 
 
 We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.
</div>

Customer Care Specialist - EST

Lilt- Lega Italiana per la Lotta contro i Tumori

<div><h1 class="jobSectionHeader">About LILT</h1>
AI is changing how the world communicates &mdash; and LILT is leading that transformation.
We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.
At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues&mdash;Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1&mdash;guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we&rsquo;re building a category-defining company in a $50B+ global translation market being redefined by AI.
We are looking for a curious and detail-oriented Customer Support Engineer to help our linguists and platform customers get the most out of LILT. You will be the first line of support for platform users, evaluating incoming requests, resolving what you can, and routing what you cannot to the right team.<h1 class="jobSectionHeader">
What You Will Do</h1><ul><li>
Platform support: Assist linguists and platform-only customers with day-to-day platform questions, including running jobs, opening and processing files, and navigating the LILT interface.</li><li>
Bug triage: Investigate and reproduce reported errors, filtering and documenting bugs clearly before escalating to the Engineering team. Communicating feature requests to Product.</li><li>
Queue management: Handle incoming support requests in a timely manner, meeting SLAs and keeping customers informed throughout.</li><li>
Product enhancement requests: Document and relay frequent customer pain points or feature suggestions to drive ongoing platform and process improvements.</li></ul><h1 class="jobSectionHeader">
Skills and Experience</h1>
Localization tooling is a niche. If your background is technically similar but not an exact match, we still want to hear from you!<ul><li>
Between 1-3 years of experience in customer support, localization support, or similar customer-facing roles.</li><li>
Comfortable working with technical products and learning new tools quickly.</li><li>
Strong written and verbal communication skills so you can explain technical difficulties clearly to both end users and technical administrators.</li><li>
An analytical mindset where you dig into complications methodically and know when to escalate.</li><li>
Required expertise in the following:<ul><li>
SQL &amp; Database Management
</li><li>Google Cloud Platform (GCP)</li><li>
REST API</li><li>
Yarn for package management</li></ul></li><li>
Nice to have expertise in the following:<ul><li>
Network (Browse debugging tools)</li><li>
Familiarity with Datadog</li><li>
Github</li><li>
Authentication and SSO troubleshooting</li></ul></li></ul>
Bachelor&rsquo;s degree or equivalent experience preferred; Computer Science, Linguistics, or a related field is a plus but not required.<h1 class="jobSectionHeader">
Our Story</h1>
Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn&rsquo;t used for enterprise products and services inside the company.The quality just wasn&rsquo;t there. So they set out to build something better. LILT was born.
LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn&rsquo;t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI.
With AI innovation accelerating and enterprise demand growing, the next phase of LILT&rsquo;s journey is just beginning.<h1 class="jobSectionHeader">
Our Tech</h1>
What sets our platform apart:<ul><li>
Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent</li><li>
Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing</li><li>
100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation</li><li>
Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review</li></ul><h1 class="jobSectionHeader"> 
LILT in the News</h1><ul><li>
Featured in The Software Report&rsquo;s Top 100 Software Companies!</li><li>
LILT makes it onto the Inc. 5000 List.</li><li>
LILT&rsquo;s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry.</li><li>
Check out all our news on our website.</li></ul>
Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at https://lilt.com/legal/privacy.
At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including r&eacute;sum&eacute; screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com.
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual&rsquo;s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.</div>

Customer Support Engineer

Bottleless Nation

Bottleless Nation is the driving force behind sustainable, eco-friendly water and ice solutions. Over the last decade, we've partnered with businesses nationwide to eliminate plastic bottles and jugs, promoting a healthier, cleaner environment. Our mission is to become #OneBottlelessNation by providing innovative hydration solutions that benefit both the planet and the people. Join us in making a difference&mdash;one bottleless cooler at a time.Bottleless Nation is seeking a Customer Service Representative to work onsite in our Corporate office in IndianapolisJoin a 2024 INC 5000 fastest growing company! Our Executive Team has 70 years of combined experience to include a proven activity model and sales process that allows us to be the fastest organically growing company in our industry!Our company&rsquo;s culture revolves around a Servant Leadership Model and balances friendly competition in an entrepreneurial environment. We're committed to providing professional and personal growth opportunities! We want everyone on the team to win, make money and have fun! Are you a competitive and driven individual? Do you enjoy working with a team that values culture?Position Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team, where you will be responsible for providing exceptional service to our clients, addressing inquiries, and ensuring customer satisfaction. This role requires strong communication skills, the ability to analyze customer needs, and a commitment to delivering high-quality support.Primary ResponsibilitiesAnswering service call requests via email and by phone.&middot; Responding to those requests professionally and timely letting customers know their request has been received.&middot; Communicating with dispatch coordinators to prioritize service response.&middot; Trouble shooting some of unit issues over phone before sending to dispatch.. Screening all warm leads and qualifying them to send to our Vice President of Business Development for disbursement. Scheduling pickup of units that is asked of us from accounting team after accounts have come to term and are paid in full.Coordinating with the lost/ stolen department for site services to find equipment.&middot; Entering equipment serial numbers in the various databases if tech calls and states serial is not in system.. Communicating with techs when issues arise while there onsite.. Communicating with customers who call in for service that account/accounts are 90+ days past due and transferring them to accounting team to see if we can obtain payment.. Keeping track of how many service tickets you create daily, how many tickets you saved daily and how many leads you have sent to our VP of Business Development daily, as you will need to post daily numbers.Required Experience<ul><li>2+ years of experience in customer service or client services is required.</li><li>Familiarity with call center operations is an advantage.</li><li>Strong typing skills for efficient data entry and documentation.</li><li>Excellent verbal and written communication skills are essential.</li><li>Ability to multitask well under pressure while maintaining attention to detail.</li><li>A proactive approach to problem-solving and the ability to work independently as well as part of a team.</li><li>Proficiency in MS Office, Word, and Excel, with an understanding of CRM software systems preferred.</li></ul>If you are a person that defines good character, strong work ethic, and a willingness to hold yourself accountable, we should speak.www.onebn.com.comThank you for considering Bottleless Nation!Learn more about our mission to reduce plastic, commitment to promote environmental responsibility, and our investment in service here: https://onebn.com/pages/about-usJob Type: Full-timePay: $17.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Microsoft Excel: 1 year (Preferred)</li><li>Call center: 1 year (Preferred)</li><li>Customer service: 2 years (Required)</li></ul>Ability to Commute:<ul><li>Indianapolis, IN 46256 (Required)</li></ul>Work Location: In person

Customer Service Representative

Jackson Oil & Solvents Inc

Customer Service Representative &ndash; Full-TimePay: $17.00 &ndash; $19.00 per hour | Jackson Oil &amp; Solvents &ndash; Indianapolis, INJob OverviewJackson Oil &amp; Solvents is seeking a positive, professional Customer Service Representative to join our growing team. You will be the first point of contact for our customers, delivering excellent service and ensuring smooth communication between our customers and the company.If you&rsquo;re detail-oriented, enjoy helping people, and thrive in a fast-paced environment, this is the role for you!Key Responsibilities<ul><li>Respond to customer inquiries promptly via phone, email, or in-person</li><li>Monitor backorders daily and provide updates</li><li>Provide product and service information and resolve customer issues</li><li>Accurately process and document customer transactions</li><li>Enter customer orders from sales representatives</li><li>Maintain a positive, empathetic, and professional attitude at all times</li><li>Perform other duties as assigned</li></ul>Qualifications<ul><li>1+ year of customer service experience (call center, collections, or related fields)</li><li>Clerical or data entry experience</li><li>Ability to multi-task in a fast-paced environment</li><li>Comfortable using computers and phone systems</li><li>Strong communication and problem-solving skills</li><li>Attention to detail and commitment to high-quality work</li><li>Excellent attendance and reliability</li></ul>Schedule<ul><li>Full-time, in-person position</li><li>Day or morning shifts</li><li>Flexible schedule</li></ul>Benefits<ul><li>401(k) with company match</li><li>Health</li><li>Dental</li><li>Vision</li><li>Paid time off</li></ul>Work LocationJackson Oil &amp; Solvents &ndash; Indianapolis, IN 46221 Reliable commute or relocation required before startingApply TodayBe part of a company that values customer satisfaction, professionalism, and teamwork. If you&rsquo;re ready to join a supportive and growing team, apply now to start your career with Jackson Oil &amp; Solvents.Pay: $17.00 - $19.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Representative – Full-Time

Go Ape

<div>Are you seeking an opportunity where you can encourage others to live life adventurously? Do you want to help others have an exciting experience? Go Ape USA, an industry-leading high ropes and zip line operator, is currently seeking qualified candidates to support its call center operations, providing a high level of guest service for customers by having in-depth knowledge of course operations and communicating effectively with customers, the guest service team, and other departments.
What does a Call Center Representative do?<ul><li>
Serve on the internal call support team by answering calls and providing support to guest inquiries.</li><li>
Support sites as a point of contact for guest issues during site operational hours.</li><li>
Resolve guest issues as they relate to bookings by providing timely and accurate information.</li><li>
Respond to inquiries related to group bookings and coordinate with guests, sites, and sales teams to make reservations.</li><li>
Record and track data related to group bookings, guest inquiries, and issue resolution.</li><li>
Communicate with sales, marketing, and sites to arrange special booking events.</li><li>
Be a brand ambassador for Go Ape and perform all job duties in accordance with the mission and values of the organization.</li><li>
Performs other duties and responsibilities as required or requested.</li></ul>
What&rsquo;s it take to be a Call Center Representative at Go Ape?<ul><li>
Exceptional verbal and written communication.</li><li>
Basic Computer Skills, with the ability to work with Call Center phone system and booking platform.</li><li>
Possess a device and access to internet that meets the basic hardware requirements to utilize Phone System Software.</li><li>
While not required, prior experience with payment processing systems, booking systems, CRM tools, or ticketing systems is a serious high-five.</li><li>
Further consideration is given to any prior Go Ape experience, as the understanding of Go Ape's operations is crucial for this position.</li><li>
Available to work at least one (1) shift a month</li></ul>
Pay Rate: $13.00 - $17.00 per hour, depending upon experience and location
Status: Part-Time, Seasonal
Hours: 4 to 8 hour weekend shifts, flexible based upon candidate availability
Location: Must reside in a Go Ape operational market/state
Go Ape offers its team a connected, challenging, and rewarding career. Our team is made up of highly diverse, yet like-minded individuals that share an adventurous spirit. Additionally, Go Ape nurtures collaboration and in turn, innovation. Our key goal is to maintain a workplace where everyone is passionate, feels valued, and is heard. To learn more, check out https://www.goape.com/jobs/.
Pay: $13.00 - $17.00 / hour
Benefits:<ul><li>
Flexible schedule</li><li>
401(k)</li><li>
Referral program</li><li>
Employee discount</li><li>
Paid training</li></ul>
Job Type: parttime
Schedule:<ul><li>
Weekend availability</li><li>
Holidays</li><li>
Day shift</li></ul>
Education: High school degree
Work location: This is a remote position</div>

Call Center Representative (Part-Time)

Triumvirate Environmental

<div>Radioactive Waste Specialist

Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking a Radioactive Waste Specialist for one of our large clients in Indianapolis, IN.

Triumvirate Environmental provides leading organizations in the higher education, life sciences, healthcare, and advanced manufacturing sectors with diverse services and expertise to assist them with compliance management. At Triumvirate Environmental, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity.

This position reports to the Operations Manager. This role is onsite at our client location.

Responsibilities:
<ul>
<li>Technical:</li>
<li><ul><li>Maintain good attendance and punctuality</li>
<li>Flexibility with working schedule as start and end times may vary</li>
<li>Developing a strong working knowledge local site requirements and state and local regulations</li>
<li>Assist EHS team as requested</li>
<li>Participate in Rad focused training and development</li>
</ul></li><li>Hands-on:</li>
<li><ul><li>Handle chemicals and hazardous waste in small and large containers</li>
<li>Handle low level radioactive waste</li>
<li>Utilize a Geiger counter as well as other tools to assess levels of radiation in industrial waste streams</li>
<li>Perform onsite waste management routine &amp; regulatory inspections</li>
<li>Prepare and manage routine waste shipments including creating all transportation documents as required by regulations</li>
<li>Willingness to wear a respirator when necessary</li>
</ul></li></ul><ul><li>Customer Service:</li>
<li><ul><li>Provide clients with high-quality and professional customer service</li>
<li>Professional attitude, high energy, and high-level communication skills required when dealing directly with client representatives</li>
<li>Support our on-site Emergency Response during working hours</li>
</ul></li>
</ul>Basic Requirements:
<ul>
<li>High School Diploma or equivalent</li>
<li>Basic knowledge of, or interest in, hazardous waste field</li>
<li>Self-motivated person with the desire to learn</li>
<li>Ability work independently</li>
<li>Successful completion of OSHA/DOT physical examination which includes drug and alcohol screening</li>
<li>Must be eligible to work in the United States without future sponsorship</li>
<li>Must have a reliable form of transportation</li>
<li>Must be willing to consent to Motor Vehicle Record screening, criminal background check, pre-employment physical, and drug screen (inclusive of THC)</li>
<li>Upon employment, you will be required to participate in a random drug screening program (inclusive of THC) as part of our company's commitment to maintaining a safe and healthy work environment</li>
<li>Must be able to lift 60 pounds on a regular basis</li>
<li>Ability to work overtime on a regular basis</li>
<li>Must be willing to work flexible hours within the work week (Monday through Friday)</li>
<li>Availability to work weekends as needed</li>
</ul>
The Radioactive Waste Specialist frequently handles radioactive, hazardous chemicals and biological waste and is responsible for putting on and taking off personal protective equipment. This role is considered safety-sensitive.

Preferred Requirements:
<ul>
<li>Prior relevant industry experience</li>
<li>Active HAZWOPER 24 or 40-hour certification</li>
<li>Class C driver's license is a plus</li>
<li>Willingness to obtain Commercial Driver's License (CDL)</li>
</ul>
#LI-Onsite

Besides Health, Dental and Vision Insurance, we contribute to a 401k, offer a generous tuition reimbursement program, TONS of safety training for some positions with opportunities for external trainings and certifications, Mentorship &amp; Career Succession Planning, Relocation Opportunities, Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes &amp; more!

To learn more about our business, culture, and the exciting work that we are doing in the industry, find us on LinkedIn, Instagram (@triumvirateenvironmental), or our website!

Triumvirate Environmental is committed to a diverse and inclusive workplace. As an Equal Opportunity Employer (EOE), Triumvirate does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you have a disability and need accommodation during the application and hiring process, please contact us at https://www.triumvirate.com/contact or call us at 888-834-9697. The requirements listed above are representative of the knowledge, skill, and/or ability required. To view our California Privacy Notice and Policy, click here.</div>

Radioactive Waste Specialist

Riley Children's Foundation, LLC

<div></div><div><div><h1 class="jobSectionHeader">Position Purpose</h1></div>
The People Operations Specialist plays a key operational role supporting the employee lifecycle and day-to-day workplace experience. This position supports Human Resources (HR), Talent Development (TD), Facilities, and End-User Information Technology (IT) to ensure employees are onboarded smoothly, supported consistently, and able to do their best work in a well-run environment. The Specialist is highly organized, service-oriented, and comfortable juggling multiple priorities with discretion and attention to detail.<div></div><div><h1 class="jobSectionHeader"> 
Key Reponsibilities</h1></div><div><ul><li>
Human Resources</li></ul></div><div><ul><li>
Employee Support: Serve as a first point of contact for employee questions and requests; triage inquiries and escalate as appropriate.</li><li>
Support core HR processes including:<ul><li>
New hire paperwork, employee file maintenance, and data accuracy in HRIS and other HR systems</li><li>
Offer letter coordination and onboarding/offboarding administration</li><li>
Process background and professional reference checks</li><li>
Status changes (promotions, leaves, terminations) documentation and workflow tracking</li><li>
Open enrollment, Annual Reviews, Employee Immunizations</li></ul></li><li>
Coordinate benefits and leave administration support (e.g., enrollment materials, vendor communications, tracking documentation) in partnership with HR leaders/benefits brokers.</li><li>
Assist with compliance-related tasks (I-9/E-Verify processes as applicable, policy acknowledgements, required training tracking, poster compliance coordination, etc.).</li><li>
Support HR programs such as recognition, engagement surveys, anniversaries, and culture initiatives.</li><li>
Maintain confidential employee records and uphold privacy standards in all interactions.</li></ul></div><div></div><div><ul><li> 
Talent Development</li></ul></div><div><ul><li>
Learning Session Support: Coordinate logistics, including scheduling sessions, booking rooms, sending invitations, ordering food, and tracking attendance/completions.</li><li>
Support facilitation needs (materials preparation, printing, supplies, room setup for sessions).</li><li>
360 Coordination: Collect 360 rater lists from each participant. Coordinate all 360 scheduling (including individual coaching sessions), manager briefings, kick-offs, and group sessions.</li><li>
Learning Management System (LMS): Set up learning sessions, enrollments, and communications in LMS. Maintain training sign-ups, completions, and staff records.</li><li>
Track metrics for participation and completion and prepare basic reports for leaders.</li><li>
Create and manage project portals (e.g., TalentSmartEQ, Blanchard Exchange) when required.</li><li>
Maintain updates to talent resources such as Career Maps (staff-facing visual resources).</li><li>
Support professional development request process (form collection, coordinating approvals, tracking, logistics).</li></ul></div><div></div><div><ul><li> 
Facilities &amp; Workplace Experience</li></ul></div><div><ul><li>
Office Liaison: First point of contact for building services (Security, Parking, Maintenance) and for staff with Facilities inquiries.</li></ul></div><div><ul><li>
Coordinate workplace operations to support a safe, functional, and welcoming environment:<ul><li>
Requesting and creating office access badges, keys, administration of workstation reservation software,</li><li>
Office supply ordering and inventory management,</li><li>
Conference room readiness, overall office presentation.</li></ul></li><li>
Submit and track facilities requests (e.g., repairs, maintenance, security) with building management and vendors.</li>
Partner with People Operations Manager as needed to support incident reporting, emergency procedures communication, and basic compliance tracking. 
<li>
</li></ul></div><div><ul><li>
End-User IT Support</li></ul></div><div><ul><li>
End-user IT provisioning and access: Liaise with IT providers for staff onboarding/offboarding and ongoing operations<ul><li>
Ensure onboarding staff receive the appropriate systems access</li><li>
Coordinate ordering of new end-user equipment, as needed</li><li>
Hardware return logistics and deprovisioning completion</li></ul></li><li>
Maintain and reconcile IT asset inventory records and assist with lifecycle tracking.</li><li>
Daily Operations: Support the People Operations Manager with the implementation and administration of end-user information technology services for the organization. 
</li></ul></div><div><ul><li>
Administrative</li></ul></div><ul><li>
Meetings: Prepare for and actively participate in all Riley Children&rsquo;s Foundation meetings as appropriate. Ensure expectations and tools for meeting agendas and follow-up are implemented.</li><li>
Budget: Work with your officer/direct manager to develop, manage and monitor the budget, staying within overall budget guidelines.</li><li>
Technology: Understand and effectively use the technology available at the Riley Children&rsquo;s Foundation.</li><li>
Compliance: Ensure strict compliance with all Foundation policies, as well as local, state and federal laws that govern business practices.</li></ul><div></div><div><ul><li> 
Other Duties as Assigned</li></ul></div><div><ul><li>
Riley Children&rsquo;s Foundation events: Participate in Riley Children&rsquo;s Foundation events as requested.</li><li>
Other duties as assigned.</li></ul></div><div></div><div><h1 class="jobSectionHeader"> 
Education and Experience</h1></div><div>
To perform this job successfully, an individual must have the following education and/or experience.</div><div><ul><li>
Education: Bachelor&rsquo;s degree is required with a concentration in Human Resources, Business, or Behavioral Science field preferred. Working knowledge of HRIS, talent management, and end-user IT systems. Experience with benefits coordination strongly preferred.</li></ul></div><ul><li>
Experience: Minimum of 2 to 4 years of experience in areas including HR, organization development, end-user IT, and facilities, preferably in a non-profit/fundraising environment.</li></ul><div><ul><li>
Skills Exceptional customer service approach. Individual must be exceedingly well organized and have high attention to detail. The ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role. Exceptional written and verbal communication skills. Demonstrated success in a &ldquo;best practice&rdquo; human resource function. Proficiency in Microsoft Office products with a key focus on Word, Excel and Outlook; experience with SharePoint is a plus. Proficiency in use of databases.</li><li>
Qualities: Personal belief in Riley Children&rsquo;s Foundation vision, mission, core values and strategic direction. Enthusiastic about working with children and families. Results oriented. Ability to work independently under pressure and effectively prioritize a varied and diverse workload. Creative and resourceful. Inquisitive and sharp minded coupled with demonstrated aptitude for strategic donor or customer experience strategy. Self-motivating and self-starting. Ability to take quiet pride in one&rsquo;s work. Perseverance. Optimistic and positive. Team player. Must adhere to the highest ethical standards. Professional demeanor. Occasional evening and weekend work.</li></ul></div></div>

People Operations Specialist

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