customer service representative Jobs in Indianapolis

customer service representative

contact representative (call center) Jobs in Indianapolis

contact representative (call center)

customer care representative ii Jobs in Indianapolis

customer care representative ii

data entry specialist Jobs in Indianapolis

data entry specialist

fulfillment specialist Jobs in Indianapolis

fulfillment specialist

customer support specialist

Robert Half

<div>
 
 We are looking for a Customer Service Representative to support our nation's veteran members and callers with professionalism, patience, and care in Indianapolis, Indiana. This contract opportunity with permanent potential is ideal for someone who enjoys helping others, handling questions efficiently, and delivering a positive service experience in every interaction. In this role, you will contribute to a non-profit organization dedicated to serving veterans, their families, and the broader community while ensuring each inquiry is handled accurately and respectfully.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 &bull; Respond to incoming customer inquiries by phone and other communication channels with courtesy, empathy, and clear follow-up.
 
 
 &bull; Use several systems and applications at the same time to access records, update information, and complete service tasks efficiently.
 
 
 &bull; Investigate customer concerns, identify practical solutions, and route more complex matters to the appropriate team when necessary.
 
 
 &bull; Enter and maintain customer information with a high level of accuracy while documenting interactions according to established procedures.
 
 
 &bull; Apply current policies and adapt quickly to updated workflows, changing priorities, and new tools as business needs evolve.
 
 
 &bull; Work closely with coworkers and supervisors to maintain strong service levels and support a cooperative team environment.
 
 
 &bull; De-escalate challenging conversations through active listening, professionalism, and solution-focused communication.
 
 
 &bull; Maintain dependable attendance and adhere to scheduled shifts to ensure consistent coverage for customers.
 
 
 
 
 Requirements:
 
 
 
 
 &bull; Must have prior experience in call center support or a similar inbound calling customer-facing role.
 
 
 
 &bull; Strong verbal and written communication skills with the ability to listen carefully and respond professionally.
 
 
 &bull; Comfort navigating multiple computer systems, screens, and applications in a fast-paced environment.
 
 
 &bull; Solid data entry skills with close attention to detail and accuracy.
 
 
 &bull; Working knowledge of basic office tools, including Microsoft Word and Microsoft Excel.
 
 
 &bull; Good judgment in resolving issues, troubleshooting concerns, and determining when escalation is needed.
 
 
 &bull; Reliable attendance, punctuality, and a consistent commitment to team and customer support.
 
 
 TalentMatch
 
 &reg;
 
 
 
 
 Robert Half is the world&rsquo;s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
 
 
 
 
 Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
 
 
 
 
 All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
 
 
 
 
 &copy; 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking &ldquo;Apply Now,&rdquo; you&rsquo;re agreeing to Robert Half&rsquo;s Terms of Use and Privacy Notice.
 
</div>

Customer Service Representative

Elevance health inc

Job Overview Elevance Health Inc. is a leading health organisation committed to improving lives and communities and making healthcare simpler. We are currently seeking an experienced and dedicated Customer Care Representative II to join our team. This full-time role, based in our office in Indianapolis, Indiana, United States, is a fantastic opportunity for a professional who is passionate about delivering outstanding customer service. As a key member of our team, you will be responsible for handling complex customer enquiries and ensuring a seamless, positive experience for our members. Responsibilities  <ul><li>Serve as a primary point of contact for members, handling enquiries and issues via telephone, email, and digital channels with a high degree of professionalism.</li><li>Provide accurate, comprehensive, and timely information regarding our services, policies, and procedures.</li><li>Analyse and resolve customer concerns, taking ownership of issues from initial contact through to resolution.</li><li>Maintain precise and detailed records of all customer interactions and transactions in our CRM system.</li><li>Escalate complex or unresolved cases to senior team members or other departments as appropriate.</li><li>Adhere strictly to company guidelines and data protection regulations to ensure customer confidentiality and security.</li><li>Contribute to team goals by meeting and exceeding performance metrics for quality, efficiency, and customer satisfaction.</li><li>Proactively identify opportunities to improve processes and enhance the customer experience.</li></ul> Qualifications  <ul><li>Proven experience in a customer-facing role, ideally within a call centre or the healthcare sector.</li><li>Exceptional verbal and written communication skills with a clear, professional, and empathetic telephone manner.</li><li>Strong problem-solving abilities and a talent for de-escalating challenging situations.</li><li>Excellent organisational skills, with the ability to prioritise tasks and manage time effectively.</li><li>Proficiency in using Microsoft Office Suite and experience with CRM software.</li><li>A resilient and positive attitude, with a genuine commitment to helping others.</li><li>Ability to work effectively both independently and as part of a collaborative team.</li></ul> Benefits  <ul><li>A competitive hourly wage of $25.00 - $40.00 USD per hour.</li><li>Comprehensive health and wellness benefits.</li><li>Opportunities for continuous professional development and career progression.</li><li>A supportive, inclusive, and dynamic work environment.</li><li>Generous paid time off and holiday allowance.</li></ul>

Customer Care Representative II

Harbor Group Management

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
 
Leasing Specialist
 
Job Title: Leasing Specialist
 
Division: Multifamily
 
Status: Non-Exempt
 
JOB SUMMARY: The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.
 
<ul>
<li>Greet prospective residents, conduct property tours, and showcase available apartments and amenities.</li>
<li>Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.</li>
<li>Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.</li>
<li>Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.</li>
<li>Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.</li>
<li>Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.</li>
<li>Coordinate resident referral programs, employer outreach, and participate in local networking efforts.</li>
<li>Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.</li>
<li>Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.</li>
<li>Conduct follow-up communication with prospects and new residents to ensure satisfaction.</li>
<li>Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.</li>
<li>Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).</li>
<li>Keep guest cards updated and perform follow-ups on all leads.</li>
<li>Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.</li>
<li>Ensure leasing office and tour path are presentable and meet show standards at all times.</li>
</ul>
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
<ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.</li>
<li>Proficient with Microsoft Office and Property Management software experience is a must.</li>
<li>Experience utilizing social media (Facebook, Instagram, etc.) is preferred.</li>
<li>Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.</li>
<li>Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.</li>
<li>Must be customer-service oriented with the ability to interact professionally with residents and vendors.</li>
<li>Flexibility to work weekends if required by the property.</li>
<li>Valid driver’s license required (for operating golf carts if applicable).</li>
</ul>
#LI-ED2
 
WHAT WE OFFER: 
<ul>
<li>Competitive Salaries & Bonuses</li>
<li>Medical, Dental & Vision Plans</li>
<li>401(k) Plan with Employer Matching Contributions</li>
<li>Paid Time Off (PTO) & 10+ Paid Holidays</li>
<li>Paid Parental Leave</li>
<li>Paid Birthday Off (Multifamily)</li>
<li>Flexible Spending Accounts</li>
<li>Company-Paid Long-Term Disability</li>
<li>Company-Paid Life Insurance</li>
<li>Short-Term Disability</li>
<li>Health Savings Account with Employer Contributions</li>
<li>Pre-Tax Commuter Benefit (Corporate)</li>
<li>Wellness Perks</li>
<li>FinFit Financial Wellness Program</li>
<li>Legal Resources</li>
<li>Employee Apartment Discount</li>
<li>Employee Referral Program</li>
<li>Employee Assistance Program</li>
<li>Tuition Reimbursement</li>
<li>Insta Pay Eligible</li>
<li>Volunteer & Community Service Opportunities</li>
<li>Employee Recognition & Awards</li>
</ul>
Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.
 
Veteran Friendly
 This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
 Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Leasing Specialist

First Chicago Insurance Company

<div>At First Chicago Insurance Company, our employees are our biggest asset! It is our mission to attract and retain intelligent, motivated, ethical employees who strive for excellence and growth, and to keep those employees happy and engaged. We provide the tools and the support our employees need to grow both professionally and personally. We encourage self-improvement and celebrate success by rewarding ideas and results. We realize the strength of teamwork and its ability to join individuals together and push and pull each other, with a synergy that can only be found in groups of good people sharing ideas. Join in on the excitement and become part of our thriving organization!
We are seeking an experienced Casualty Claims Specialist! 
The Casualty Claims Specialist will be responsible for investigating and settlement of automobile bodily injury claims. They will settle complex liability claims which require greater investigation and verification, as well as casualty claims including severe injuries which may result in extended disability or bodily injury as well as coverage related litigation.
The Casualty Claims Specialist will have the following duties and responsibilities:<ul><li>
Review &amp; determine course of action on each file assigned, utilizing technical knowledge &amp; experience for the purpose of supporting final disposition of a loss.</li><li>
Conduct thorough investigations and keep accurate and relevant documentation of file activity on each claim assigned including coverage, liability status, and damages that are applicable for each claim.</li><li>
Process Bodily Injury, and coverage claims in accordance with established office procedures.</li><li>
Work closely with Third Parties, plaintiff counsel, Claim Director and Chief Operating Officer to determine necessary injury and coverage investigation.</li><li>
Research case and statutory law in order to conduct proper claim investigation.</li><li>
Document policy status, coverage, liability and damages on all claims and notify re-insurer on qualifying claims.</li><li>
Prepare and present claim evaluations for the appropriate settlement authority.</li><li>
Maintain reasonable expense factors.</li><li>
Handle other duties as assigned</li></ul>
QUALIFICATIONS REQUIRED:<ul><li>
3-5 years in Casualty claims experience a MUST!</li><li>
Knowledge of legal and medical terminology.</li><li>
Excellent negotiation, communication, written, organizational and interpersonal skills.</li><li>
Ability to pass written examinations where required by state statutes to become a licensed claims adjuster.</li><li>
Proficiency in Microsoft Office products.</li></ul>
First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:<ul><li>
Competitive Salaries</li><li>
Commitment to your Training &amp; Development</li><li>
Medical and Dental</li><li>
Telemedicine Benefit</li><li>
401k with a generous company match</li><li>
Paid Time Off and Paid Holidays</li><li>
Tuition Reimbursement Training Programs</li><li>
Wellness Program</li><li>
Fun company sponsored events</li><li>
And so much more!</li></ul>
Visit our company website at firstchicagoinsurance.com</div>

Casualty Claims Specialist

State of Indiana

<div></div><div><div><div><div><div>Date Posted: Jul 28, 2026
</div></div></div></div><div><div><div><div>Requisition ID: 481440
</div></div></div></div><div><div><div><div>Location:
Indianapolis, IN, US, 46204 

</div></div></div></div><div><div><div><div><h1 class="jobSectionHeader">Work for Indiana</h1> 
<div>Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. 
</div>About the Indiana Department of Workforce Development (DWD):
 
Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana&rsquo;s employment future. If managed properly, Indiana&rsquo;s workforce will be second to none and completely prepared for the next phase of the state and country&rsquo;s economic growth. 
Role Overview:
This position provides clerical support to the Administrative Law Judges staffed within the Unemployment Insurance (U.I.) Appeals Division. The responsibilities in this position primarilyconsist of processing appeal requests, scheduling hearings, and preparing electronic files. The position is also responsible for speaking to hearing parties regarding the status of pending casesand appeals procedures. 
Salary:
The salary for this position traditionally starts at $39,000.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package. 
<div><div><div><h2 class="jobSectionHeader">A Day in the Life:</h2>
</div><div>Based upon specific program area and needs, the essential functions of this role could include:
<ul><li>Serves as a claims specialist and subject matter expert for specific program area.</li>
<li>Data Capture: Accurately processes faxed and scanned hardcopy reports, forms, correspondence, and other documents. Assigns the correct Form ID to create the appropriate work item, researches missing critical information needed to index incoming documentation, and accurately indexes the critical information to ensure it is associated with the correct customer. Formats and assigns required tracking data to the imaged documents which become reference tools and work items in the database for the appropriate agency unit.</li>
<li>Appeals: Provides administrative and clerical support to the Administrative Law Judges within the department. Provides hearing parties with specific information about their cases, prepares correspondence, maintains reference and resource materials, updates files, forms, and reports.</li>
<li>Compliance: Performs various daily administrative duties, responds to subpoenas sent to the Fraud unit, sets up potential fraud cases, assist and/or completes the appeals for the unit. Handles all requests for corrections, non-issue, and requalifications before being processed for appeals.</li>
<li>Review Board: Supports the Review Board by processing and indexing incoming documents, assisting parties with case information, maintaining materials, scheduling hearings, and serving as clerk for Court of Appeals matters by compiling records and managing transcript requests. It also provides occasional support to the Legal Division as needed.</li>
</ul>The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
</div></div><div><div><h2 class="jobSectionHeader">What You'll Need for Success:</h2>
</div><div>Individuals in this role should minimally be able to articulate or demonstrate the following:
<ul><li>Working knowledge of state governmental administrative structure</li>
<li>Working knowledge of assigned program area</li>
<li>Effective written and verbal communication skills</li>
<li>Attention to detail and proofreading skills</li>
<li>Organizational skills with the ability to prioritize tasks effectively and multitask</li>
<li>Ability to use Microsoft Office Suite (Word, Excel, Outlook)</li>
<li>Ability to work with sensitive documents and information, and be privy to sensitive agency information without divulging information to internal or external parties</li>
<li>Ability to work independently</li>
<li>Ability to provide effective and professional customer service to internal and external parties.</li>
</ul>A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and at least 4 years of experience in administrative support, business administration, program support, public administration or related area, applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Individuals should have the ability to perform essential functions with or without reasonable accommodation.
</div></div><div><div><h2 class="jobSectionHeader">Supervisory Responsibilities/Direct Reports:</h2>
</div><div><div>This role may be utilized in a supervisory capacity based on agency needs.</div> 
</div></div></div>Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
<ul><li>Three (3) medical plan options (including RX coverage) as well as vision and dental plans</li>
<li>Wellness Rewards Program: Complete wellness activities to earn gift card rewards</li>
<li>Health savings account, which includes bi-weekly state contribution</li>
<li>Deferred compensation 457(b) account (similar to 401(k) plan) with employer match</li>
<li>Two (2) fully-funded pension plan options</li>
<li>A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
<ul><li>150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers</li>
<li>Up to 15 hours of paid community service leave</li>
</ul></li><li>Combined 180 hours of paid vacation, personal, and sick leave time off</li>
<li>12 paid holidays, 14 on election years</li>
<li>Education Reimbursement Program</li>
<li>Group life insurance</li>
<li>Referral Bonus program</li>
<li>Employee assistance program that allows for covered behavioral health visits</li>
<li>Qualified employer for the Public Service Loan Forgiveness Program</li>
<li>Free Parking for most positions</li>
Free LinkedIn Learning access 
<li>
</li></ul>Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.</div></div></div></div></div>

Program Specialist

MSD OF WAYNE TOWNSHIP

<div>Area 31 Career Center is seeking a dedicated and experienced HVAC Instructor to join our Career and Technical Education team. This full-time position involves teaching dual credit courses through Ivy Tech Community College, including Heating Fundamentals, Refrigeration I, and Duct Fabrication &amp; Installation, to high school students preparing for careers in the heating, ventilation, air conditioning, and refrigeration industry. 
In addition to dual-credit instruction, the instructor will prepare students to earn their EPA Section 608 Technician Certification, equipping them with the knowledge and skills needed for entry into the HVAC workforce or for continued postsecondary education.
This is an excellent opportunity for an HVAC professional who is passionate about education and committed to preparing the next generation of skilled trades professionals.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Teach Ivy Tech dual credit courses:</li><li>
HVAC 101 &ndash; Heating Fundamentals</li><li>
HVAC 103 &ndash; Refrigeration I</li><li>
HVAC 107 &ndash; Duct Fabrication &amp; Installation</li><li>
Prepare students for the EPA Section 608 Technician Certification examination.</li><li>
Develop engaging, relevant lessons aligned with Ivy Tech curriculum, Indiana Career and Technical Education standards, and industry expectations.</li><li>
Provide hands-on laboratory instruction that emphasizes safe work practices, proper tool use, equipment operation, troubleshooting, and installation techniques.</li><li>
Create a classroom and laboratory environment that promotes learning, technical skill development, professionalism, and career readiness.</li><li>
Assess student performance and provide meaningful feedback to support academic and technical growth.</li><li>
Collaborate with colleagues, business and industry partners, and Ivy Tech Community College to strengthen Area 31's Skilled Trades programs.</li><li>
Serve as a role model for professionalism, safety, and ethical conduct within the HVAC industry.</li><li>
Support students in preparing for postsecondary education, apprenticeships, and employment in the HVAC field.</li></ul><h2 class="jobSectionHeader">
Minimum Qualifications</h2><ul><li>
A minimum of five years of directly related work experience in the HVAC industry.</li><li>
Possess the knowledge and experience necessary to teach HVAC systems, refrigeration, heating fundamentals, and duct fabrication.</li><li>
Hold or be eligible to obtain the credentials necessary to teach Ivy Tech dual credit HVAC courses.</li><li>
Possess or be eligible to obtain EPA Section 608 Technician Certification.</li><li>
Willingness and eligibility to complete the Indiana Workplace Specialist License during the first year of employment (support provided).</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
Prior experience teaching, training, mentoring apprentices, or supervising employees.</li><li>
Strong communication, organizational, and interpersonal skills.</li><li>
Experience with residential and commercial HVAC systems.</li><li>
A passion for career and technical education and helping students develop the technical and employability skills necessary for success in the skilled trades.</li></ul></div>

Area 31 - HVAC Instructor - High School

Indianapolis Public Schools

<div>WELCOME TO INDIANAPOLIS PUBLIC SCHOOLS!
At IPS, we believe in the transformative power of education. We work collectively every day to prepare our students for success in the classroom and in life by providing equitable, high-quality educational experiences across our family of schools. IPS is a place to make an impact, grow your career, and ensure every student has access to a high quality education, all while earning a good living in a district on the move. While the work is challenging, it is deeply meaningful and impactful. We seek innovators and trailblazers who bring varying experiences and expertise and share our belief that every child deserves access to an exceptional education. As part of TeamIPS, you&rsquo;ll create lasting connections, find a sense of belonging, and feel supported to make a meaningful difference in students&rsquo; lives. 
In return, no matter your role here, we expect a commitment to excellence and accountability. You&rsquo;ll be held to high standards. Resilience and passion are key&mdash;you must be adaptable, handling adversity with flexibility while putting students at the heart of everything you do. Ethical conduct, clear communication, and mutual respect are fundamental. Being a dependable, collaborative team player who builds meaningful relationships is essential. 
Together, we are Proving What&rsquo;s Possible by building a community where everyone belongs and each student has the opportunity to fulfill their potential. 
A TEACHING CAREER IN IPS OFFERS&hellip;
Purpose and Impact:<ul><li>
Students First: Teaching for IPS is a rewarding opportunity to support bright, curious students as they shape their futures. We hold ourselves to the highest expectations of excellence, focusing on students&rsquo; holistic needs during their educational journey with us.</li><li>
Community: Working in a school means it is your home away from home, and you have a school family who supports you and leads with empathy and vision.</li></ul> 
Professional and Personal Growth:<ul><li>
Grow Your Career: We offer professional development and career advancement opportunities, including dedicated mentorship programs for early career teachers.</li><li>
Generous Compensation: We&rsquo;re proud to offer the highest teacher starting pay in Indianapolis and one of the most competitive in the state, with teachers earning $53,460 - $94,000 depending on experience, plus a generous benefits package. Our teacher salaries are continually on the rise, as IPS regularly advocates for stronger teacher compensation.</li><li>
Access to Financial Benefits: Working in IPS makes it possible to benefit from federal programs such as Public Service Loan Forgiveness (PSLF) or Teacher Loan Forgiveness (TLF), helping reduce the financial burden of student loans. 
</li></ul> 
﻿Work-Life Balance and Well-being:<ul><li>
Comprehensive Health Insurance: Access top-tier health plans covering medical, dental, and vision needs, plus IPS offers a private clinic for staff and their families through our partners at Ascension St. Vincent.</li><li>
Flexible Wellness Leave: Take the time you need to care for yourself and your family with our generous leave policies. Teachers receive 70 hours of sick leave in their first year (56 hours annually after) for illness, family, or mental health, plus three personal days, two floating holidays, and school breaks. Unlimited accumulated sick leave adds flexibility, supporting teachers&rsquo; health and work-life balance.</li><li>
Incentivized Discounts through IPS Wellness Program: Opportunities to earn hundreds of dollars off your medical premium by participating in proactive and simple health screenings, plus discounted group fitness classes, health and fitness assessments, personal training, and more.</li></ul><h4 class="jobSectionHeader"> 
WHAT WE EXPECT...</h4>
Commitment to Excellence:<ul><li>
High Standards: Strive for the very best in all you do, maintaining high standards for yourself, your students, and your colleagues. Embrace lifelong learning and adapt to new teaching methods and challenges.</li><li>
Educational Equity: IPS is deeply committed to breaking down systemic inequities. We do this by &ldquo;walking the walk&rdquo; on new policies and practices, building diverse and inclusive classrooms and staff teams, and ensuring our environments are grounded in our values of respect, inclusivity, and educational equity.</li></ul> 
Resilience and Passion:<ul><li>
Dedication to Students: Put students at the heart of your work. Be passionate about their success and well-being.</li><li>
Adaptability: Handle adversity with resilience and flexibility. Be prepared for a dynamic work environment.</li></ul> 
Professional Integrity:<ul><li>
Ethical Conduct: Uphold the highest standards of professionalism and integrity. Act responsibly and respectfully toward all individuals, communicate with candor and care.</li><li>
Team Player: Be dependable, punctual, and collaborative, contributing positively to our supportive work environment.</li></ul><h4 class="jobSectionHeader"> 
JOIN US!</h4>
Indianapolis Public Schools is more than a workplace; it&rsquo;s a community where purpose, impact, and belonging come together to help Prove What&rsquo;s Possible &ndash; in your career and in your school. If you&rsquo;re ready to embrace challenges, strive for excellence, and make a meaningful impact, IPS is the place for you. 
SUMMARY OF ESSENTIAL JOB FUNCTIONS:
The Writing Center Specialist will provide strategic development and implementation of IPS&rsquo;s school-based writing centers. The Writing Center Specialist will plan and carry out activities within the high school-based Writing Center through collaborative relationships with other staff and departments and with community and university partners and tutors. This is a 10 month certified position which reports to the Writing Center Coordinator. 
QUALIFICATIONS:
Masters Degree or Master of Fine Arts in writing, English, or a related field; Must hold or be in position to obtain valid Indiana State Teacher's License in Secondary ELA. Should have experience as a teacher or tutor at the high school or college level. Other mentorship or volunteer experiences applicable. 
 ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following outlines what your core duties and responsibilities will be for this position and provides a sample overview of what your day-to-day may look like.
Core Duties and Responsibilities<ul><li>
Provides students the opportunity to improve their writing skills by overseeing the development and delivery of effective tutoring programs, increasing the awareness of the service and benefits of writing support, evaluating the effectiveness of the writing support efforts, and improving student confidence in their voice and authority, in service of opening doors in educational, professional, and creative opportunities.</li><li>
Assures effective writing support for students by selecting, training, scheduling, and volunteers, planning and implementing training and professional development opportunities for volunteers, reviewing and selecting tutoring materials, expanding the selection of writing resources available online to students, based on curriculum-specific assignments and supports.</li><li>
Increases the reach of the Writing Center by working with university sponsors, community partners, and other IPS specialists to share best practices and create an equitable network to serve all students in the district and to help sustain the initiative into the future.</li><li>
Assists in academic year scheduling of walk-in hours, standing appointments, workshops, and classroom utilization for the writing center; ensures access to students by scheduling, announcing, and maintaining regular office hours.</li><li>
Coordinates volunteer writing tutors and ensures volunteers have passed required background checks through HR and have required training.</li><li>
Works closely with teachers, support staff, building administration, and district administration.</li><li>
Manages data collection for writing appointments.</li><li>
Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.</li><li>
Maintains a positive, energetic, solution driven demeanor in all interactions with students, staff, and families.</li><li>
Performs other duties as assigned.</li></ul> 
&ldquo;Day In the Life&rdquo; Overview
On a regular day, as the Writing Center Specialist, you might:<ul><li>
Work with students to refine their writing skills for high school and postsecondary success</li><li>
Work with community partners to develop long-lasting relationships and programs</li><li>
Work with high school leaders and teachers to plan curricular supports</li><li>
Collaborate with the Future Center staff to support students&rsquo; preparedness for their three E&rsquo;s</li><li>
Provide updates and information to schools and families to ensure access to and use of the writing centers</li><li>
Ensure all writing center appointments are successfully completed by facilitating connections between students and volunteer tutors</li></ul> 
WHAT YOU&rsquo;ll BRING: SKILLS AND MINDSETS
As an ideal candidate for this role, you will be able to achieve the following:<ul><li>
Excellent communication skills and strong analytical and writing capabilities</li><li>
Clear written and verbal communication with a diverse staff community</li><li>
Rapport with students, families, staff, and community members through strong relationship building</li><li>
Knowledge of university-style writing center best practices</li><li>
Effective analysis of data to drive decision making</li><li>
Close attention to detail coupled with the ability to exercise good judgment</li><li>
Proactive, able to anticipate conflicts before they arise</li><li>
Ability to work well independently as well as collaboratively</li><li>
Ability to execute meetings, calls and emails with professionalism, courtesy and accuracy</li><li>
Ability to effectively allocate and prioritize time to several tasks to ensure completion</li></ul> 
SUPERVISORY RESPONSIBILITIES: None. 
LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one, small group, and large group situations. 
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. 
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to find, handle, or feel. The employee frequently is required to talk or hear. The employee is required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. 
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and humid conditions and outside weather conditions. The noise level in the work environment is usually moderate. 
DISCLAIMER:
The above job description is designed to denote the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job.</div>

Writing Center Specialist

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