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customer support specialist

Unlimited Service Group

<div></div><div><div><b>Service Support Specialist</b>
</div><div><b><i>Starting pay: $20-25/hour</i></b></div><div><br>
</div><p><b>U</b><b>nlock Your Potential as a Service Support Specialist!</b>
</p><p><b>Position Summary:</b>
</p><p>Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments.</p><p><br>
</p><p><b>Essential Functions:</b>
</p><p>Task Maestro: Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
</p><p>Office Maven: Handle clerical duties like scanning, filing, and managing daily mail.
</p><p>Customer Champion: Welcome and guide customers in tagging their equipment for repairs.
</p><p>Logistics Pro: Manage UPS shipments, ensuring accuracy and proper documentation.
</p><p>Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
</p><p>Safety Advocate: Prioritize safety and follow our accident prevention procedures.
</p><p>Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager.</p><p><br>
</p><p><b>Responsibilities of the Position:</b>
</p><p>Team Player: This is a non-supervisory role, reporting to the Branch Manager.
</p><p>Decision Influencer: Your actions can impact people, finances, and our organization's reputation.</p><p><br>
</p><p><b>Minimum Qualifications:</b>
</p><p>Educational Foundation: High School diploma or its equivalent.
</p><p>Experience Insight: Two years of education and/or experience in a related field.
</p><p>Exceptional Communicator: Strong customer service, communication, and problem-solving skills.
</p><p>Clean Slate: Successful completion of a pre-employment drug screen and criminal background check.
</p><p>Safety-First Attitude: Prioritize safety in all you do.
</p><p>Self-Motivated and Organized: Excel at working independently with minimal supervision.</p><p><br>
</p><p><b>Physical Demands:</b>
</p><p>Office Oasis: Primarily, work in a typical office environment.
</p><p>Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed.
</p><p>Balanced Posture: A mix of sitting, walking, and standing throughout your day.
</p><p>Tech-Savvy: Comfortably operate computers and office equipment.
</p><p>Ready to unlock your potential as a Service Support Specialist? Join our team, where your dedication and skills make all the difference. Apply now and be part of something exceptional!</p><div><br>
</div><p>General Parts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p><div></div><div><b><i><br>
#dispatcher #customerservice #billing</i></b></div></div><p></p>

Service Support Specialist

Team Velocity Marketing

<div><p>We are seeking a detail-oriented and technically skilled <b>Technical Support Specialist</b> to support <b>automotive inventory</b> systems across dealership and OEM platforms. This role is critical in ensuring accurate vehicle data across websites, digital retailing tools, and third-party marketplaces.</p>
<p>The ideal candidate excels at interpreting complex technical issues, simplifying them for non-technical stakeholders, and acting as a bridge between dealership personnel, vendors, and internal technical teams in a fast-paced, multi-stakeholder environment.</p>
<p><b><i>This is a full-time, salaried, remote position. Candidates </i></b><b><i>must be located within the Continental U.S., eastern or central time zones highly preferred, but all are welcome to apply.
</i></b></p><p><b>RESPONSIBILITIES
</b></p><p><b>Dealer &amp; Stakeholder Support</b></p>
<ul><li>Serve as the primary point of contact for dealership clients and internal teams regarding vehicle inventory issues</li>
<li>Listen actively to dealership concerns and translate them into actionable technical solutions</li>
<li>Communicate clearly with both technical teams and non-technical dealership staff</li>
</ul>
<p><b>Inventory Systems &amp; Data Management</b></p>
<ul><li>Monitor and support vehicle inventory feeds across multiple systems including DMS, Inventory Management Systems, and third-party platforms</li>
<li>Ensure accurate syndication of inventory to dealer websites and marketplaces</li>
<li>Identify and resolve discrepancies in pricing, vehicle details, images, and availability</li>
</ul>
<p><b>Technical Troubleshooting &amp; Issue Resolution</b></p>
<ul><li>Investigate and resolve complex data and system issues</li>
<li>Analyze and resolve replication issues and data sync failures</li>
<li>Comfort working with developer tooling such as API testing tools and code editors (e.g., Postman, VS Code) to support troubleshooting, validation, and collaboration with various front and backend engineering teams</li>
</ul>
<p><b>Database &amp; System Expertise</b></p>
<ul><li>Apply understanding of database architecture, normalization, and indexing</li>
<li>Ensure data integrity across multiple systems</li>
</ul>
<p><b>Cross-Functional Collaboration</b></p>
<ul><li>Act as a liaison between dealerships, OEMs, vendors, and internal teams</li>
<li>Translate technical findings into clear, business-friendly explanations</li>
<li>Identify trends and support system improvements</li>
</ul>
<p><b>Documentation &amp; Communication</b></p>
<ul><li>Maintain detailed documentation of issues and resolutions</li>
<li>Create clear guides for clients and internal teams</li>
<li>Present findings in a structured manner</li>
</ul>
<p><b>REQUIREMENTS</b></p>
<ul><li>Bachelor&rsquo;s degree
</li><li>3+ years&rsquo; experience with MySQL (query debugging, log analysis, replication troubleshooting)</li>
<li>3+ years&rsquo; experience working with database architecture, normalization, indexing</li>
<li>Strong ability to listen, interpret, and simplify complex information</li>
<li>Ability to bridge technical and non-technical teams</li>
<li>Experience in fast-paced, multi-stakeholder environments</li>
<li>High attention to detail</li>
<li>Complex issue troubleshooting</li>
</ul>
<p><b>Preferred Qualifications, </b>experience working with:</p>
<ul><li>DMS platforms (CDK, Reynolds &amp; Reynolds, Dealertrack)</li>
<li>Automotive inventory platforms (Vauto, Homenet, Vincue, ACV/Max) and/or website providers
</li><li>OEM data standards and vehicle merchandising</li>
<li>Familiarity with:
</li><li>Inventory feeds (e.g., XML, JSON)</li>
<li>Automotive marketplaces &amp; digital retailing platforms
</li><li>Dealership operations</li>
</ul>
<p><b>What Success Looks Like</b></p>
<ul><li>Inventory is consistently accurate, timely, and properly syndicated across all platforms.
</li><li>Issues are diagnosed quickly with clear root cause identification and resolution.
</li><li>Dealership clients feel supported, informed, and confident in system performance.
</li><li>Technical concepts are communicated clearly to non-technical stakeholders.
</li><li>Strong collaboration across internal teams and external partners drives continuous improvement.</li>
</ul>
<p><b>Compensation</b><br>
Competitive compensation will be commensurate with experience. Participation in company benefit offerings include medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.
</p><div><p><b>Next Steps
</b><br>
If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application.<b><i> </i></b>Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.
</p><p></p><p><b>ABOUT TEAM VELOCITY</b><br>
Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide. We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars.</p>
<p>Made by dealers for dealers, Team Velocity&rsquo;s proprietary technology platform Apollo&reg; analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.</p>
<p>Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.</p>
<p>Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.</p></div></div><p></p>

Technical Support Specialist

Roche

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
<br><br>
The Position
<br><br>
This is an exciting time to join the Roche Support Network. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities.
<br>We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.
<br><br>
<b>The Opportunity:</b><br>
Roche Sequencing& Life Science is seeking aNational Applications Leadto join an expert team of Field Application Scientists and Field Engineers focused on providing top-tier customer support, including pre- and post-sales technical support, installation, and service. This highly-motivated individual will be a technical leader within the Support& Applications organization, responsible for orchestrating complex efforts related to customer management, internal and external training, pre-sales support and instrument implementations. This individual will routinely partner with Sales, Marketing and Support Leadership to drive key opportunities and business initiatives, while supporting a results-driven, customer-centric, high-performing team.
<br><br>
The successful candidate will report to the National Field Manager and have responsibilities that include the following:
<br><br>
<ul>
<li>Serve as the lead technical expert, providing on-site and remote support, consultation, installation, training, and troubleshooting to the FAS team, sales staff, and customers.</li>
<li>Manage technical documentation for internal and external training while ensuring proper processes are followed with emphasis on instrumentation including installations, training, demos and evaluations</li>
<li>Provide critical feedback on user guides, training documentation, and marketing collateral related to NGS solutions and instrumentation</li>
<li>Lead and train the local team to address critical customer and technical issues to ensure a high level of customer satisfaction</li>
<li>Partner with Sales Leadership to identify key opportunities, drive new business through pre-sales activities and consulting across the Sequencing portfolio, inclusive of sales presentations/product demonstrations to assess product applicability based on customer needs.</li>
<li>Manage and prioritize key accounts and high-value opportunities to sustain and drive business growth.</li>
<li>Orchestrate cross-functional troubleshooting and escalation efforts with First-level support, Global Customer Support and Regional Systems Support, to drive high customer satisfaction.</li>
<li>Manage customer expectations during challenging situations by providing effective, customer-centric solutions that deliver a positive customer experience</li>
<li>Maintain compliance by documenting all necessary customer-facing activity in CRM systems</li>
<li>Monitor Key Performance Indicators to ensure team success, identify resource gaps, and reassess metrics as needed, particularly during product portfolio changes.</li>
</ul>
<b>Who You Are:</b><br>
<ul>
<li>Bachelor's degree in computer science or a related field</li>
<li>5 - 7 years of professional experience</li>
</ul>
<b>Preferred Requirements:</b><br>
<ul>
<li>Master’s degree or PhD in in a relevant field, e.g., Biology, Molecular Biology, Genetics plus 10 years experience in the sequencing field</li>
<li>A comprehensive understanding of NGS, encompassing library preparation, quality control, failure mode analysis, bioinformatics, data analysis, instrumentation and performance metrics</li>
<li>Extensive knowledge of various NGS sequencing chemistries including Illumina, PacBio, Element and Oxford NanoPore</li>
<li>Experience with Roche IT and Systems</li>
<li>Strong customer consultative skills which includes application of scientific knowledge and analysis, exceptional customer engagement, and fostering of customer relationships</li>
<li>Previous teaching, training, and/or mentoring experience; ability to coach and mentor earlier-in career scientists</li>
<li>Proven ability to document and report troubleshooting procedures and resolutions</li>
<li>Customer-facing experience is highly desirable along with excellent verbal and written communication skills</li>
<li>Proactive collaborator within and across organizational teams; ability to work cross-functionally in a matrixed organization</li>
<li>Strong team player with excellent stakeholder management skills, capable of working effectively with local and global teams.</li>
</ul>
<b>Additional Information:</b><br>
<ul>
<li>This is a remote, field-based position. The candidate should reside within 50 miles of a major metropolitan airport in the US and be willing to travel approximately 75%, including overnight stays. Travel requirements will fluctuate weekly based on business needs.</li>
<li>A company car is provided with this position.</li>
<li>No relocation benefits available for this job posting</li>
</ul>
The expected salary range for this position based on the primary location of Indiana is 111,900.00 - 207,700.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
<br>Benefits
<br><br>
Who we are
<br><br>
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
<br><br>
Let’s build a healthier future, together.
<br><br>
Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
<br><br>
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this formAccommodations for Applicants.

National Applications Lead, Sequencing

Master Builders Solutions

<p></p><div><div><b>About Us:</b></div><div>
Master Builders Solutions is a global brand of advanced chemical solutions for construction. Our comprehensive portfolio includes sustainable concrete admixtures and underground construction solutions. We constantly strive to solve tomorrow&rsquo;s challenges through our talented people, sound science, innovation, and communication with our global partners. We provide new solutions to satisfy industry demand for specific structure strengths while understanding the need for sustainability and environmental consciousness.</div><div></div><div><b><br>
Role Overview:</b></div><div>
You will be responsible for increasing revenue for assigned existing accounts by promoting new products, increasing product mix optimization and product upsell. Provides support to existing customers including new product initiation, technical sales, and testing. You will sustain customer relationship and support newly acquired accounts including dispenser upkeep. This position implements and complies with Company initiatives, policies, and procedures.</div><div></div><div><b><br>
Responsibilities:</b></div><ul><li>
Responsible for product upsell, product mix optimization, new product introduction, and increasing revenue through assigned existing accounts.</li><li>
Responsible for product and technical support to existing customers through mix design, troubleshooting, and field QA/QC.</li><li>
Responsible for supporting new product initiations, technical sales, and testing for new customers.</li><li>
Responsible for performing dispenser repair and maintenance.</li><li>
Responsible for maintaining customer relationships at assigned account.</li><li>
Responsible for maintaining leadership in local industry organizations.</li><li>
Responsible for integration and support of newly acquired accounts.</li><li>
Inform appropriate organizational function of competitor and market intelligence.</li><li>
Physical Expectations:<ul><li>
Walking/standing 40-80%</li><li>
Sitting 30-50%</li><li>
Lifting (up to 70 lbs./31kgs): 30%</li><li>
Work independently and with little supervision.</li><li>
Demonstrated ability to tow an 18ft open bed trailer that is properly loaded strapped and secured with our necessary tanks and equipment.</li></ul></li></ul><div><b>
Knowledge and Experience</b></div><ul><li>
Associate or Technical School degree required. BA/BS preferred.</li><li>
Five years of industry experience</li><li>
Sales experience or aptitude required, concrete QA/QC experience preferred, along with electrical and mechanical aptitude required, good computer and communication skills.</li></ul><div><b>
What We Offer:</b></div><p>
As an employee of Master Builder Solutions, you will enjoy competitive health and insurance plans, robust retirement benefits with company-matching contributions, and continuous opportunities for learning and growth. Our work environment fosters collaboration, teamwork, and safety. We reward our employees with challenging and rewarding experiences, ongoing educational development, and a commitment to lifelong learning. Join our team and take ownership of your role while positively impacting our global organization.</p><p>
We believe in empowering our employees to make informed decisions based on their experiences, taking ownership of their responsibilities, and driving positive action towards rewarding goals. Regardless of your role, we encourage you to provide leadership and contribute to the success of our company.</p><p>
Build your career with Master Builders Solutions and be part of a dynamic and rewarding journey!</p><div><b>
Note:</b></div><div>
Master Builders Solutions is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div></div><div></div>

Territory Manager

State of Indiana

<p></p><div><div><div><div><div><b>Date Posted: </b>Apr 10, 2026
</div></div></div></div><div><div><div><div><b>Requisition ID: </b>475460
</div></div></div></div><div><div><div><div><b>Location:
</b>Indianapolis, IN, US, 46204<br>
</div></div></div></div><div></div><div><div><div><div><div><b>Work for Indiana</b></div><div></div><div><div><br>
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.</div></div><div></div><div><b><br>
About the Indiana Department of Revenue (DOR):</b></div><div>
The Indiana Department of Revenue has served Indiana, its population, and the business community since 1947. Our more than 700 dedicated team members administer over 65 different tax types and annually process nearly $30 billion of tax revenue. We are a <i>Top Workplace</i> employer.</div><div></div><div><b><br>
Role Overview:</b></div><div>
The Seasonal Call Center CSR delivers exceptional customer service and upholds a strong commitment to Indiana taxpayers by using innovative approaches to improve accuracy, efficiency, and productivity across all areas of departmental operations and tax administration.</div><ul><li>
The Seasonal Call Center CSR works during peak tax season. Hours will depend on your availability.</li><li>
You will recieve paid training and will be supported by customer service staff.</li><li>
Experience is preferred but not required.</li><li>
Bilingual skills desired, but not required.</li></ul><div></div><div><br>
This role is at the Central DOR office at the Indiana Government Center in Indianapolis, Indiana. Free parking is included.</div><div></div><div><b><br>
Salary:</b></div><div>
This position starts at $22.00 per hour.</div><div></div><div><div><div><div><b><br>
A Day in the Life:</b></div>
</div><div><div>
Responsibilities include:</div>
<ul>
<li>Enjoys learning about a variety of the Department of Revenue tax procedures, including tax filing andpayment requirements.</li>
<li>Provide best-in-class customer service taxpaying customers by phone in a fast-paced call centerenvironment.</li>
<li>Apply knowledge acquired in training and utilizes resources to analyze and problem-solve.</li>
<li>Respond to a variety of tax inquiries.</li>
<li>Access data utilizing basic computer skills.</li>
<li>Communicate professionally using correct grammar, spelling, and punctuation.</li>
<li>Comply with all ethical and confidentiality requirements.</li><br>
</ul>
<div>The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilitiesthat are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.</div></div></div><div><div><div><b>
What You'll Need for Success:</b></div>
</div><div><ul><li>High School Diploma, GED, or High School Equivalency.</li>
<li>High-energy. Optimism. Teamwork. Collaboration.</li>
<li>Ability to provide open, honest, and positive communication.</li>
<li>Commitment to continuous learning and improvement.
<ul><li>&quot;Let's get better every, togther.&quot;</li>
<li>A team member who speaks up if you don&rsquo;t understand or need more information.</li>
</ul></li><li>Ability to provide non-technical and technical customer service in person, in writing, or by telephone.</li>
<li>Ability to communicate both orally and in writing using correct grammar, spelling, and punctuation.</li>
<li>Ability to apply and understand ethics and confidentiality laws.</li>
<li>Ability to analyze and solve problems using various resources.</li>
<li>Able to perform essential functions with or without reasonable accommodation.</li></ul></div></div></div><div></div><div><b><br>
Benefits of Employment with the State of Indiana:</b></div><div>
This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.</div><div></div><div><b><br>
Equal Employment Opportunity:</b></div><div>
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.</div></div></div></div></div></div><p></p>

Seasonal Tax Call Center CSR

Harbor Group Management

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
<br><br>
Leasing Specialist
<br><br>
<b>Job Title:</b> Leasing Specialist
<br><br>
<b>Division:</b> Multifamily
<br><br>
<b>Status:</b> Non-Exempt
<br><br>
<b>JOB SUMMARY:</b> The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.
<br><br>
<b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b> include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.
<br><br>
<ul>
<li>Greet prospective residents, conduct property tours, and showcase available apartments and amenities.</li>
<li>Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.</li>
<li>Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.</li>
<li>Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.</li>
<li>Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.</li>
<li>Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.</li>
<li>Coordinate resident referral programs, employer outreach, and participate in local networking efforts.</li>
<li>Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.</li>
<li>Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.</li>
<li>Conduct follow-up communication with prospects and new residents to ensure satisfaction.</li>
<li>Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.</li>
<li>Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).</li>
<li>Keep guest cards updated and perform follow-ups on all leads.</li>
<li>Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.</li>
<li>Ensure leasing office and tour path are presentable and meet show standards at all times.</li>
</ul>
<b>QUALIFICATIONS:</b> To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
<br><br>
<ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.</li>
<li>Proficient with Microsoft Office and Property Management software experience is a must.</li>
<li>Experience utilizing social media (Facebook, Instagram, etc.) is preferred.</li>
<li>Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.</li>
<li>Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.</li>
<li>Must be customer-service oriented with the ability to interact professionally with residents and vendors.</li>
<li>Flexibility to work weekends if required by the property.</li>
<li>Valid driver’s license required (for operating golf carts if applicable).</li>
</ul>
#LI-ED2
<br><br>
<b>WHAT WE OFFER:</b><br>
<ul>
<li>Competitive Salaries & Bonuses</li>
<li>Medical, Dental & Vision Plans</li>
<li>401(k) Plan with Employer Matching Contributions (including part-time employees)</li>
<li>Paid Time Off (PTO) & 10+ Paid Holidays</li>
<li>Paid Parental Leave</li>
<li>Paid Birthday Off (Multifamily)</li>
<li>Flexible Spending Accounts</li>
<li>Company-Paid Long-Term Disability</li>
<li>Company-Paid Life Insurance</li>
<li>Short-Term Disability</li>
<li>Health Savings Account with Employer Contributions</li>
<li>Pre-Tax Commuter Benefit (Corporate)</li>
<li>Wellness Perks (including part-time employees)</li>
<li>FinFit Financial Wellness Program</li>
<li>Legal Resources</li>
<li>Employee Apartment Discount (including part-time employees)</li>
<li>Employee Referral Program (including part-time employees)</li>
<li>Employee Assistance Program (including part-time employees)</li>
<li>Tuition Reimbursement</li>
<li>Insta Pay Eligible</li>
<li>Volunteer & Community Service Opportunities</li>
<li>Employee Recognition & Awards</li>
</ul>
Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.
<br><br>
Veteran Friendly
<br>This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
<br>Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Leasing Specialist

Inotiv

<div>This position provides order entry for phone, emailed and faxed orders. Key responsibilities include answering the phone, processing incoming customer requests and providing departmental support.<p></p><p><b><br>
Principal External Contacts:
 </b></p><p>Customers <b>Principal Internal Contacts:</b></p><p>
Customer Service Specialist, Customer Service Specialist SAM, Customer Service Associate</p><p><b>
This job contributes to organizational success by:</b></p><ul><li>
Input all customer orders received by phone, fax or email</li><li>
Resolve issues with orders</li><li>
Enter customer complaints into TrackWise within same day for escalation to investigator</li><li>
Submit lost order information</li><li>
Collaborate with internal partners to resolve customer concerns and establish strong working relationships</li><li>
Provide customer support including, but not limited to, quotes, invoice requests, transportation questions, follow up</li><li>
Understand and adhere to all applicable ISO SOPs, work instructions and company policies</li><li>
Perform other duties as assigned</li></ul><p></p><p><b>
Job Requirements:</b></p><ul><li>
Hybrid role</li></ul><ul><li>
High School diploma required</li><li>
College degree preferred</li><li>
Minimum five years of customer service experience</li><li>
Solid verbal and written communication skills</li><li>
Accurate data entry and keyboarding skills including proficiency with numerical keypad and 60-80 wpm on computer</li><li>
Demonstrated attention to detail</li><li>
Advanced proficiency with computers, phone systems, and databases (including Excel, Word, JDE, Cognos, inContact, and TrackWise)</li><li>
Advanced knowledge of production within Envigo:<ul><li>
Models and Locations</li><li>
Products and Services</li><li>
Procedures of Time Mating</li><li>
Surgery Requests</li></ul></li><li>
Participation in projects and training to increase CSD efficiencies and methodoligies</li><li>
Produce KPI reports at customer request</li><li>
Coverage of CSDOnCall email resolution and/or routing to ensure minimum impact to our customers</li><li>
Participate in customer sales calls as requested</li><li>
Ability to perform professional communications related to transportation updates, health status changes or product recalls</li><li>
Dedicated to the humane and ethical care of research animals</li><li>
Motivated, positive, can-do attitude with significant focus on speed and accuracy for meeting customer needs in order accuracy</li><li>
Ability to de-escalate a situation calmly, tactfully, and with diplomacy with an excellent, positive attitude toward customer service</li><li>
Ability to maintain a calm demeanour when under stress</li><li>
Ability to share knowledge with others in a professional manner</li><li>
Able to be approached by co-workers for assistance</li><li>
Respectful of others even if they do not share your skills/knowledge/job role</li><li>
Able to connect with customers, co-workers, and support groups so they prefer to do business with you</li><li>
Able to recognize and effect your shortcomings to improve your position</li><li>
Ability to limit non-productive activities to stay focused on work</li><li>
Ability to work unsupervised without resorting to non-productive activities</li><li>
Willing to go the extra mile for a customer even if you are inconvenienced</li><li>
Ability to not let circumstances either personal or professional effect your mood at work</li><li>
Ability to go the extra mile to accomplish difficult or inconvenient tasks</li></ul><p><b>
Standards of Performance</b></p><ul><li>
Accurate and prompt completion of all orders</li><li>
Less than 0.15% error rate on order entry and processing of all orders</li><li>
Reasonable response time or acknowledgement of email or voicemail request based on guidelines set by supervisors</li><li>
Provide high level of professional service to exceed expectations of our customers (Customer Survey feedback &ndash; very satisfied)</li></ul><p></p><p><b>
Work Schedule:
</b></p><ul><li>Full-time position works, on average, 40 hours per week during a normal week. Most shifts occur Monday-Friday and are staggered between 7:30am and 6:00pm and include two 15-minute breaks, and a 60 minute, unpaid, lunch break during a normal shift</li><li>
Weekend on-call rotation with quarterly schedule posted</li></ul><p></p><ul><li><br>
<i>This position could be offered at different levels for candidates who qualify with a combination of advanced levels of education and/or years of experience. The salary range will adjust along with the level of the role to match the person&rsquo;s relevant experience and/or education level.</i></li></ul><p></p><p><i>
Inotiv is a growing contemporary drug discovery and development company where we &ldquo;Play to Win&rdquo; in an industry rich with opportunity. Together, we face challenges and together we win in the delivery of world-class drug discovery and development solutions that impact the health and well-being of people all over the world. There&rsquo;s an opportunity for everyone at all phases of a career, each individual&rsquo;s unique skill set has an impact on the work we conduct. If you have the talent and desire to impact the quality of people&rsquo;s lives, we have the career opportunities to make it happen. Join us in embracing research and science to impact the health and well-being of people all over the world.</i></p><p></p><p><i>
Salary will be commensurate with experience and responsibilities. Benefits include health and dental coverage, short- and long-term disability, paid time off, paid parental leave, 401K, and more!</i></p><p></p><p><i>
Inotiv is an Equal Opportunity Employer. It is our policy to provide a fair and equal employment opportunity to all persons, regardless of age, race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, genetic information, disability, national origin, veteran status, or any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination and access to benefits and training.</i></p></div>

Strategic Account Manager

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