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customer support specialist

OneAmerica Financial Partners, Inc

<div>At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!

Job Summary

The Customer Engagement Specialist is responsible for interacting with a sense of urgency and empathy. Our Specialists are there when our customers need us most by delivering a level of customer service that exceeds their expectations. The Specialist will interact directly with our participants, beneficiaries and internal partners on behalf of OneAmerica Financial and its subsidiary companies on the telephone and through email.

The Specialist will provide a point of contact for the client, ensuring they are heard through active listening, an outside in perspective, and driving one-call resolutions. More specifically, the position adds value to the organization by directly supporting the needs and requests of our customers.

What You&rsquo;ll Do:
<ul>
<li>Utilize EWA (Empowerment with Accountability) to assist our participants, beneficiaries and support internal partners.</li>
<li>Manage inbound calls for inquiries involving web technical support, demographic changes and various inquiries in regards to retirement pension plans.</li>
<li>Identify client needs, clarify information, research every issue, and provide &ldquo;one-call&rdquo; resolution and/or alternative.</li>
<li>Collaborate with stakeholders to improve the customer&rsquo;s experience.</li>
<li>Managing incoming volumes to maintain both service and quality goals.</li>
<li>Submit transactional service requests and assist clients.</li>
<li>Coordinate with support functions to ensure client requests are handled timely.</li>
<li>Manage escalations and the associated communication required.</li>
<li>Based upon feedback provided, identify opportunities for improvement.</li>
</ul>
What You Will Need:
<ul>
<li>3-5 years work experience within customer service environment</li>
<li>Prefer 1+ yrs. insurance experience in operations, call center or financial services.</li>
<li>Effective written and verbal communication skills are required.</li>
<li>Proficiency with Microsoft Office and ability to navigate multiple systems is helpful.</li>
<li>Great active listening skills</li>
<li>Strong time management and organizational skills.</li>
<li>Adaptability and flexibility.</li>
<li>Comfortable working in fast-paced environments</li>
<li>Phone skills, including familiarity with complex or multi-line phone systems.</li>
<li>High school diploma or equivalent required</li>
<li>College degree or work experience in lieu preferred.</li>
</ul>
Salary Band: 02A

#LI-SC1

This selected candidate will be expected to work fully remote. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

Consistent with applicable pay transparency laws, we disclose the compensation range for this position: $21.16 - $28.25 hourly. Actual compensation will be determined by factors such as education, experience, geographical location, and other job-related factors permitted by law. In addition to base pay, this role is eligible for an annual incentive program.

We offer a comprehensive total rewards package designed to support you both at work and at home. Full‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:
<ul>
<li>Medical &amp; prescription, dental, vision insurance</li>
<li>Health Savings Account &amp; Flexible Spending Accounts</li>
<li>Paid Time Off</li>
<li>10 weeks 100% paid parental leave (after completing 12 months of employment)</li>
<li>401(k) Plan with company match</li>
<li>Pension Plan</li>
<li>Company paid life &amp; disability insurance</li>
<li>Wellness Program &amp; Company paid employee assistance program</li>
<li>Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)</li></ul> 


If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Disclaimer: American United Life Insurance Company (&ldquo;OneAmerica Financial&rdquo;) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.</div>

Customer Engagement Specialist - Retirement Services

<div>DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world&rsquo;s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
The core responsibilities of this role include: Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.
Position: Client Support Specialist 
Shift: 1st 
Pay:$ 23.50 
In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:
A minimum of (1) one year's experience in the following:<ul><li>Experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS.</li><li>Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur.</li><li>Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word)</li><li>Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, JDA, SAP, etc.</li><li>Experience with View software is preferred. Ability to quickly adapt and learn to navigate through customer portals.</li><li>Ability to work in a fast-paced, customer-centric team environment.</li></ul><div> 
Be part of the world&rsquo;s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work&reg; in the US and Canada! Our excellent benefits packages includes: 
<ul><li>Affordable medical, dental, and vision coverage available beginning on your 30th day</li><li>PTO program for all associates, including paid holidays and vacation</li><li>401(k) with generous company match</li><li>Tuition reimbursement program</li><li>Excellent training and career advancement opportunities</li></ul></div>
Grow your skills. Shape your world. 
xx
 
Brand: DHL
 
Address: 7600 Rockville Rd Indianapolis, IN - 46241
 
Property Description: 5655 - Indianapolis IN MWRC
 
Property Number: 5655</div>

Client Support Specialist

ADF Medical

<div>
 
 JOB OPENING &mdash; Customer Service Representative (Fully Remote)
 
 
 ADF Medical Services Inc.
 
 
 
 We're hiring a dedicated and enthusiastic
 
 Fully Remote Customer Service Representative
 
 to deliver outstanding support to our patients and clients from anywhere. If you're a great communicator with a caring attitude and a passion for helping people &mdash; we want you on our team.
 
 
 
 Role:
 
 Customer Service Representative (Fully Remote)
 
 
 
 Department:
 
 Customer Support &amp; Patient Services
 
 
 
 Location:
 
 Fully Remote
 
 🕐 Type:
 
 Full-Time / Part-Time
 
 
 
 Requirements
 
 
 
 
 What You'll Do:
 
 
 
 <ul>
 <li>
 Handle patient and client inquiries via phone, email, and chat channels
 </li>
 <li>
 Provide accurate and helpful information on services, appointments, billing, and general support
 </li>
 <li>
 Resolve customer concerns and complaints with empathy and professionalism
 </li>
 <li>
 Document all interactions accurately in our CRM and support systems
 </li>
 <li>
 Follow up with patients and clients to ensure full resolution and satisfaction
 </li>
 <li>
 Escalate complex or sensitive issues to the appropriate department promptly
 </li>
 <li>
 Maintain strict patient confidentiality in accordance with HIPAA guidelines
 </li>
 <li>
 Meet and exceed customer satisfaction targets and service quality standards
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Competitive pay
 </li>
 <li>
 Health, dental &amp; vision benefits (full-time employees)
 </li>
 <li>
 Paid time off &amp; paid holidays
 </li>
 <li>
 Flexible scheduling options
 </li>
 <li>
 100% remote &mdash; work from anywhere
 </li>
 <li>
 Supportive and collaborative remote team environment
 </li>
 <li>
 Career growth and advancement opportunities within ADF Medical Services
 </li>
 </ul>
</div>

Customer Service Representative-Fully Remote

Vasitum

Job Overview We are seeking a dynamic and energetic Inbound Call Center Representative to join our customer support team. In this vital role, you will be the first point of contact for our clients, delivering exceptional service and solutions through engaging phone interactions. Your enthusiasm and communication skills will help foster positive relationships, resolve inquiries efficiently, and ensure a seamless customer experience. Multilingual abilities and a passion for client service will set you apart as you contribute to our mission of providing outstanding support across diverse communities.Requirements:<ul><li>High School Diploma or GED</li><li>Proven experience in a high-volume call center or customer service role</li><li>Strong communication and problem-solving skills</li><li>Ability to learn quickly and apply new information</li><li>Team oriented with a positive attitude and willingness to collaborate</li></ul>Pay: $20.00 - $22.00 per hourWork Location: In person

Inbound Call Center Representative

<div><div>What you&rsquo;ll need to succeed as a Customer Service Representative at XPO</div><div>
Minimum qualifications:</div><ul><li>
2 years of customer service experience</li><li>
Strong computer, typing and 10-key skills
</li><li>Experience with Microsoft Office
</li><li>Available to work a variety of shifts, including days, evenings, nights and weekends</li></ul><div></div><div> 
Preferred qualifications:</div><ul><li>
Transportation experience</li><li>
Excellent verbal and written communication skills</li></ul><div></div><div> 
About the Customer Service Representative job</div><div>
Pay, benefits and more:</div><ul><li>
Pay starts at $22.10</li><li>
Shift: Monday - Friday / 9:00pm-5:30am</li></ul><ul><li>
Full health insurance benefits on day one
</li><li>Life and disability insurance
</li><li>Earn up to 13 days PTO your first year</li></ul><ul><li>
9 paid company holidays
</li><li>401(k) option with company match
</li><li>Education assistance</li></ul><div> 
</div><div>What you&rsquo;ll do on a typical day:</div><ul><li>
Bill shipments according to applicable tariffs and pricing agreements
</li><li>Recognize and resolve documentation errors</li><li>
Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
</li><li>Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
</li><li>Process over, short and damaged freight and related documentation for customer resolution</li></ul><div> 
</div><div>Customer Service Representatives are required to:</div><ul><li>
Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery</li></ul> 
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you&rsquo;re looking for a growth opportunity, join us at XPO. 
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. 
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.</div>

Customer Service Representative (Full-Time) - Night Shift

BMWC Constructors, Inc.

<div>Content &amp; Media Specialist
Driven by Vision | Industrial-Strength Construction | Powered by Passion
OVERVIEW
Are you looking to work for a successful, stable, and growing company that rewards employees with annual bonuses and exceptional benefits? BMWC is an industrial construction company seeking a Content &amp; Media Specialist to join the Marketing Team. This key role supports the creation of engaging content and media that connects with a variety of audiences, including clients, prospective employees, and interns.
The Content &amp; Media Specialist assists in developing visual and written content for social media, websites, newsletters, and other communication channels while supporting a consistent brand presence across the company. This position also contributes to the production of graphics, video, photography, and other multimedia assets. As part of a collaborative team reporting to an experienced marketing leader, this role regularly partners with project teams, safety, quality, and other departments to support proposals, client presentations, recruiting efforts, and company communications.
RESPONSIBILITIES
As a Content &amp; Media Specialist, you will:
<ul><li>Support BMWC's corporate marketing plan through content creation, media support, and internal and external communications.</li><li>
Create and manage visual and written content for social media, websites, newsletters, proposals, presentations, and other company materials.</li><li>
Help maintain BMWC's brand consistency and visibility across digital, print, multimedia, merchandise, and event-related materials.</li><li>
Coordinate photography, videography, graphics, and other multimedia assets for a variety of audiences and business needs, including job site content capture.</li><li>
Maintain marketing resources, including the website, SharePoint documents, photo library, and other branded materials.</li><li>
Track social media and content performance metrics and assist with reporting.</li><li>
Support project pursuits, business development efforts, award submissions, and customer experience initiatives through proposals, qualification packages, client surveys, and related marketing deliverables.</li><li>
Partner with internal teams and external vendors to support company campaigns, communications, recruiting efforts, and client-facing materials.</li></ul>
REQUIREMENTS AND QUALIFICATIONS
<ul><li>High school diploma required; post-secondary education preferred.</li><li>
Minimum 2 to 3 years of experience in related fields such as marketing, social media, content creation, videography, or photography.</li><li>
Strong organizational and time management skills, with the ability to handle multiple projects and deadlines.</li><li>
Excellent written and verbal communication skills.</li><li>
Collaborative and team-oriented, with the ability to work effectively across departments.</li><li>
Strong critical thinking skills and attention to detail when creating marketing materials and content.</li><li>
Experience with photography or videography is preferred.</li><li>
Experience with Adobe Creative Cloud, Canva, Final Cut Pro, DaVinci Resolve, or similar design and video editing tools is beneficial.</li><li>
Basic knowledge of Microsoft 365 tools, including Power Automate, Viva Engage, and other productivity applications, is a plus.</li></ul>
BENEFITS
<ul><li>Competitive Pay with Bonus</li><li>
PTO and paid holidays</li><li>
401K/Profit Sharing with company match</li><li>
Medical, Dental and Vision Insurance</li><li>
Life, AD&amp;D and Disability benefits</li><li>
Pet Insurance</li><li>
Tuition Reimbursement</li><li>
Paid Volunteer Time Off</li></ul>
ABOUT US
BMWC tackles the world's toughest and most daunting industrial construction challenges. Our work encompasses an array of industrial sectors, including aerospace, chemical, electric power, food and beverage, oil and gas, pharmaceutical and biotechnology, and semiconductors.
As one of the premier specialty construction companies in the country, our employees enjoy a focus on growth and development, work/life balance, and one of the best safety records in the industry. We are 100% management-owned, making our employees' development and advancement paramount to our success.</div>

Content & Media Specialist

Thompson Thrift

<div>Community Management Operations Support Specialist &ndash; Indianapolis, IN
Support high-impact operations and leadership initiatives within a growing multifamily real estate organization. As a Community Management Operations Support Specialist, you will play a critical role in enabling Community Management leadership to operate efficiently, execute strategic initiatives, and deliver exceptional resident experiences across the portfolio.

Why Thompson Thrift?

Thompson Thrift is an integrated, full-service real estate company engaged in the development, construction, leasing, and management of high-quality multifamily communities nationwide. We're committed to building exceptional places &mdash; and developing the people who make them possible.

At Thompson Thrift, you'll find:
<ul><li>Values-Driven Culture &mdash; Excellence, Service, and Leadership guide everything we do</li>
<li>Career Growth &mdash; Training, mentorship, and long-term development opportunities Work</li>
<li>Life Support &mdash; Competitive benefits, flexibility, and wellness programs</li>
<li>Real Impact &mdash; Hands-on involvement in industry-leading multifamily projects</li>
</ul>
Your Role as a Community Management Operations Support Specialist

In this operations support role, you will provide executive-level administrative and operational coordination for the Community Management team. You will work closely with senior leadership to support strategic execution, reporting, process improvement, and cross-functional alignment across multifamily property operations.

Key Responsibilities

Executive &amp; Administrative Support
<ul>
<li>Provide direct support to senior leadership, including calendar management, meeting coordination, travel planning, expense reporting, and preparation of materials</li>
<li>Coordinate internal and external communications to ensure alignment and follow-through</li>
<li>Capture and distribute meeting notes, action items, and key takeaways</li>
</ul>
Operations Coordination &amp; Support
<ul>
<li>Support execution of key operational initiatives and ongoing priorities within Community Management</li>
<li>Coordinate recurring meetings, develop agendas, and prepare supporting materials</li>
<li>Assist in preparing reports, presentations, and deliverables for leadership meetings, including financial and marketing updates</li>
</ul>
Process, Reporting &amp; Organizational Support
<ul>
<li>Maintain operational trackers, reporting tools, and performance metrics</li>
<li>Coordinate department calendars, timelines, and planning tools</li>
<li>Support annual budget processes and large-scale operational workflows</li>
</ul>
Contracts &amp; Compliance Administration
<ul>
<li>Manage execution of Community Management contracts in accordance with company policies</li>
<li>Ensure documentation is accurate, complete, and properly stored</li>
</ul>
Training &amp; Event Logistics
<ul>
<li>Coordinate logistics for company training events and large meetings</li>
<li>Partner with internal teams to ensure events are organized and aligned with expectations</li>
</ul>
Field &amp; Team Support
<ul>
<li>Provide operational support, tools, and resources to Community Management teams</li>
<li>Serve as a key point of coordination between leadership, operations, and onsite teams</li>
</ul>
Our Ideal Candidate for this Role

Education
<ul>
<li>High school diploma or GED required</li>
<li>Associate's or bachelor's degree preferred</li>
</ul>
Experience
<ul>
<li>4+ years of progressive experience in a professional office or operations support environment</li>
</ul>
Skills &amp; Attributes
<ul>
<li>Strong alignment with company values of leadership, excellence, and service</li>
<li>Excellent organizational, communication, and customer service skills</li>
<li>Ability to work both independently and collaboratively in a fast-paced environment</li>
<li>Strong problem-solving and critical thinking abilities</li>
<li>Proficiency in Microsoft Office 365 and Yardi (Yardi reporting preferred)</li>
<li>Travel:Willingness to travel for overnight trips (up to 10%).</li>
</ul>
Why This Role Matters

The Community Management Operations Support Specialist plays a vital role in driving operational excellence across a multifamily portfolio. By supporting leadership, improving processes, and ensuring alignment across teams, this role directly contributes to efficiency, performance, and exceptional resident experiences.

This is an excellent opportunity for an experienced operations professional seeking growth within property management, real estate operations, and multifamily housing.<div><div> 
Use of AI in Hiring</div>
<div></div>
<div>Thompson Thrift uses AI-assisted tools within our applicant tracking system to support parts of the recruiting process. These tools assist recruiters but do not make hiring decisions or independently determine candidate outcomes. All hiring decisions are made by human reviewers. If you have questions about our hiring process, please contact us at recruiting@thompsonthrift.com.</div>
<div></div>
<div>By submitting your application, you acknowledge this information and confirm that the information you have provided is accurate and complete to the best of your knowledge.</div></div></div>

Community Management Operations Support Specialist

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