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assistant passport support manager

associate clinical specialist crm - san francisco Jobs in San Francisco

claim specialist - property field inspection Jobs in San Francisco

clinical implementation specialist - technology Jobs in San Francisco

clinical support specialist (temp-to-hire) Jobs in San Francisco

customer support specialist

Ｃollective

<div><p><b>About Collective:</b></p><p>
Collective is on a mission to redefine the way businesses-of-one work. Our technology and team of trusted advisors help members achieve financial independence by taking care of everything from business incorporation to accounting, bookkeeping, tax services, and access to a thriving community, all in one integrated platform. We believe in empowering self-employed people to enjoy the same tax savings that big companies get, so they can focus on their passion, not paperwork.</p><p>
Featured in Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, TechCrunch, and more. We are backed by General Catalyst, Sound Ventures (Ashton Kutcher and Guy Oseary), QED Investors, Google&rsquo;s Gradient Ventures, Expa, and other investors who have financed iconic companies like YouTube, Substack, Twitch, Box, Hims, Instacart, and Lyft.</p><p><b>
About the role:</b></p><p>
As a Senior Member Support Specialist at Collective, you will guide new members through a smooth and successful onboarding experience onto our all-in-one accounting platform, which includes bookkeeping, payroll, and more.</p><p>
We&rsquo;re looking for someone who genuinely cares about supporting and empowering solopreneurs. The work is fast-paced and dynamic, and every day brings something new. You&rsquo;ll play a key advisory role in helping entrepreneurs understand their finances and run their businesses with confidence.</p><p><b>
What you'll do:
</b></p><ul><li><p>Conduct video calls with members each day (approximately 4&ndash;5 hours daily)</p></li><li><p>
Use your accounting expertise to create P&amp;L reports and balance sheet statements for members who often have mixed business and personal activity</p></li><li><p>
Break down complex technical topics into clear, easy-to-understand explanations</p></li><li><p>
Guide members through running their first payroll and understanding payroll taxes</p></li><li><p>
Support entrepreneurs and the self-employed with a member-first mindset</p></li></ul><p><b>
What you'll bring:</b></p><ul><li><p>
4+ years of customer experience or support, and 2+ years working in accounting or taxes</p></li><li><p>
Experience with Xero, QuickBooks Online, Gusto, ADP, or similar accounting and payroll tools</p></li><li><p>
Strong understanding of payroll taxes; experience with S-Corp payroll is a plus</p></li><li><p>
A passion for helping our members and thriving in a customer-centric role</p></li><li><p>
Attention to detail, strong customer service skills, and the ability to manage multiple tasks</p></li><li><p>
Clear, professional written and verbal communication</p></li><li><p>
Ability to work effectively in a fast-paced environment with minimal supervision</p></li></ul><p><b>
What we offer:</b></p><ul><li><p><b>
Remote-Friendly Environment:</b> Flexibility to work from home while staying connected to the team.</p></li><li><p><b>
Health &amp; Wellness:</b> $200 quarterly reimbursement to support your well-being.</p></li><li><p><b>
Time Off:</b> Flexible PTO plus 14 company holidays.</p></li><li><p><b>
Comprehensive Coverage:</b> 100% medical, dental, and vision for employees; 75% coverage for dependents.</p></li><li><p><b>
Parental Leave:</b> 16 weeks fully paid.</p></li><li><p><b>
Retirement &amp; Ownership</b>: 401k plan plus an equity package.</p></li><li><p><b>
Team Connection:</b> Quarterly virtual events and an annual in-person summit.</p></li></ul><p></p><p>
#LI-Remote</p><p>
Compensation Range: $75K - $85K</p></div>

Senior Member Support Specialist (Accounting)

Tolan

<div>
 Tolan is an Embodied Companion &mdash; a cute AI alien you talk with naturally, like a friend. Tolans have their own personality and preferences, and over time form memories about you, your life, and your shared friendship.
 <br/>
 <br/>
 We're an experienced team that previously founded Even, acquired for $300M in 2022. Tolan is backed by the designers and founders behind Instagram, Retro, Behance, Vimeo, and Notion.
 <br/>
 <br/>
 Our team works hard, with an emphasis on autonomy and ownership. We&rsquo;re building together in-person in downtown SF.
 <br/>
 <br/>
 We're hiring a Support Operations Specialist to be the human face of Tolan when users need us most. You'll be on the front lines every day &mdash; answering questions, solving problems, and making sure every person who opens the Tolan app walks away feeling heard and helped.
 <br/>
 <br/>
 Why you should be interested
 <br/>
 <br/>
 This is a chance to be genuinely close to the people using a product you believe in, and to have a real hand in making it better. The insights you surface will travel directly to the people building Tolan. If you care about users and love technology, there's no better seat in the company.
 <br/>
 <br/>
 What you'll do
 <br/>
 <br/>
 <ul>
  <li>
   Serve as the first point of contact for users &mdash; answering questions and troubleshooting issues with speed and care.
  </li>
  <li>
   Develop and maintain deep, expert-level knowledge of how the Tolan product works.
  </li>
  <li>
   Partner with technical teammates to investigate and resolve complex user issues that need an extra set of hands.
  </li>
  <li>
   Identify patterns in user feedback and translate them into clear, actionable product insights for the team.
  </li>
  <li>
   Spend ~80% of your time doing front-line support.
   <br/>
   <br/>
  </li>
 </ul>
 Who we're looking for
 <br/>
 <br/>
 You might be coming from a support, customer success, or technical helpdesk background. We are also open to candidates without tech or corporate experience (retail, hospitality, and non-profit backgrounds may fit well). What matters most:
 <br/>
 <br/>
 <ul>
  <li>
   Front-line experience. You've supported customers of a product / service and know what it takes to do it well.
  </li>
  <li>
   Quality and speed in balance. You don't sacrifice one for the other &mdash; you've learned how to deliver both.
  </li>
  <li>
   A true collaborator. You're comfortable working across teams to get to the bottom of a problem, and you know when to escalate.
  </li>
  <li>
   Empathetic writer. Your written communication makes people feel understood, not just answered.
  </li>
  <li>
   Genuine curiosity about technology. You care about how products work and how they can improve people's lives &mdash; not just for users, but for yourself.
  </li>
 </ul>
</div>


Support Operations Specialist

DocuSign

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><p><br>
As a Growth Specialist, you are the face of Docusign&rsquo;s newest innovation. You will provide &quot;white-glove&quot; support to our digital customer base as they test-drive new features, services, and pilots. Your goal is to ensure every tester feels heard, every bug is documented, and every point of friction is turned into an opportunity for us to improve.</p><p></p><p><br>
This position is an individual contributor role reporting to the Growth Director.</p><p></p><div><p><b><br>
Responsibility</b></p></div><ul><li><p>
Manage high-touch interactions via [chat/email/phone], offering personalized, empathetic, and rapid solutions to users in our pilot programs</p></li><li><p>
Investigate when a user reports an issue with a new feature, you don&rsquo;t just &quot;report it&quot; by capture screen recordings, logs, and user steps to help our engineers fix issues faster</p></li><li><p>
Keep a pulse on customer sentiment</p></li><li><p>
Participate in daily &quot;stand-ups&quot; to report on what users love and what&rsquo;s driving them crazy</p></li><li><p>
Identify users who are getting high value from a feature and help guide them through the purchase or upgrade process</p></li><li><p>
Create and update internal FAQs and customer-facing &quot;Help Guides&quot; on the fly</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Hybrid:</b></p>
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><ul><li><p>
2+ years in a high-touch Customer Success, Support, or Sales role</p></li></ul><p></p><div><p><b><br>
Preferred</b></p></div><ul><li><p>
Experience working in a &quot;Beta&quot; or &quot;Early Access&quot; environment</p></li><li><p>
Strong writing skills with the ability to be professional, witty, and helpful all at once</p></li><li><p>
Love to figure out how things work - when you see a &quot;404 error,&quot; your first instinct is to find out why</p></li><li><p>
High emotional intelligence - you can tell the difference between a user who is genuinely frustrated and one who is just confused, and you know how to de-escalate both with grace</p></li><li><p>
Clear communication skills with the ability to explain a complex technical workaround to a non-technical customer in two sentences or less</p></li><li><p>
Ability to adapt and pivot your messaging without missing a beat</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Wage Transparency</b></h2><div><br>
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.</div><div></div><div><br>
Based on applicable legislation, the below details pay ranges in the following locations:</div><div></div><div><br>
California: $83,500.00 - $120,900.00 base salary</div><div></div><div><br>
Illinois, Colorado, Massachusetts and Minnesota: $79,100.00 - $102,800.00 base salary</div><div></div><div><br>
Washington, Maryland, New Jersey and New York (including NYC metro area): $79,100.00 - $108,550.00 base salary</div><div></div><div><br>
This role is also eligible for the following:</div><ul><li>
Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.</li></ul><div></div><div><p><br>
Global benefits</p>
provide options for the following:</div><ul><li>
Paid Time Off: earned time off, as well as paid company holidays based on region</li><li>
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement</li><li>
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment</li><li>
Retirement Plans: select retirement and pension programs with potential for employer contributions</li><li>
Learning and Development: options for coaching, online courses and education reimbursements</li><li>
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events</li></ul><div><p><b>
Work Authorization Notice:
</b></p>Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.</div><br>
<p></p>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Growth Specialist

Enterprise Mobility

<div><h3 class="jobSectionHeader"><b>Overview</b></h3><div>
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. <b>This role is available as regular full time and starts at $24.00 / hour. This position will report to our location at 780 North McDonnell Road at the San Francisco Airport. This position requires a drivers license.</b></div><div></div><div><br>
We offer:</div><ul><li>
Paid time off</li><li>
Employee discount</li><li>
Retirement savings plan including 401k with matching profit sharing</li><li>
Health Insurance</li><li>
Life Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Training and development</li></ul><div>
We have the following schedule available:</div><div></div><div><br>
2pm to 11pm - Two Days off</div><div></div><div><b><br>
All people working at SFO are eligible for incentives:</b></div><ul><li>
BART Discount Card: Save $9.10 on your roundtrip BART commute</li><li>
Citizenship Workshops: Save $700 on your citizenship application cost</li><li>
Save on childcare costs. Access a subsidized childcare program for SFO employees, with tuition offered at 75 &ndash; 80% of market rate cost</li><li>
Transportation assistance</li></ul><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul><li><div>
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors</div></li><li><div>
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned</div></li><li><div>
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone</div></li><li><div>
Meet and greet customers in a friendly and timely manner</div></li><li><div>
Provide directions and general assistance</div></li><li><div>
Assist to assess condition of rental upon return</div></li><li><div>
Process returns, check-ins and exit kiosk transactions</div></li><li><div>
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed</div></li><li><div>
Understand and communicate rental terms and conditions, vehicle features and other services</div></li><li><div>
May sell optional protection products, upgrades, fuel options and other additional equipment</div></li><li><div>
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance</div></li><li><div>
Clean vehicle interior and exterior by hand or by operating washing equipment when needed</div></li><li><div>
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing</div></li><li><div>
Perform miscellaneous and backup duties job-related duties as assigned</div></li></ul><div><i>
Equal Opportunity Employer/Disability/Veterans</i></div><div></div><h3 class="jobSectionHeader"><b><br>
Qualifications</b></h3><ul><li><div>
Must be at least 18 years old</div></li><li><div>
High school diploma or GED equivalent required</div></li><li><div>
Some college preferred</div></li><li><div>
Must have at least 6 months prior customer service retail or administrative support experience</div></li><li><div>
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.</div></li><li>
Apart from religious observation, must be able to work 40 hours per week including weekends/holidays from 2pm to 11pm.</li></ul><div><i>
We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.</i></div></div>

Customer Service Representative San Francisco Airport

NuAxis Innovations

<div><div><p><b>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.</b></p><p><b>
Technology is our Passion. People are our Purpose.</b></p><p>
Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated <b>Tier II Service Desk Specialist</b><b> </b>for a Full-Time position in Kansas City, MO.</p><p><b>
Job Summary:</b></p><p>
The <b>Tier II Service Desk Specialist</b> must possess and apply expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. The <b>Tier II Service Desk Specialist</b> is required to meet contract Service Level Agreements (SLAs) for incident Response, Update, Handoff, and Resolution times. The Service Desk Specialist must follow published Standard Operating Procedures (SOPs) and Knowledge Base Articles (KBAs), but may also be called to perform additional activities, developing methodology and presenting solutions to problems. Must contribute to deliverables and performance metrics where applicable.</p><p><b>
Essential Functions:</b></p><ul><li>
Responds to and diagnoses problems through discussion with users and hands-on assistance.</li><li>
Provides on-site support to end-users on a variety of issues.</li><li>
During remote support periods, receive customer calls, emails, and self-generated tickets to initiate tickets, troubleshoot, and resolve incidents and requests.</li><li>
Identifies, researches, and resolves technical problems.</li><li>
Responds to tickets assigned by Tier 1.</li><li>
Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds SLAs.</li><li>
Documents, tracks, and monitors tickets to ensure a timely resolution.</li><li>
Provides second-tier support to users&rsquo; applications or hardware issues.</li><li>
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.</li><li>
Simulates or recreates user problems to resolve operating difficulties.</li><li>
Recommends systems modifications to reduce user problems.</li><li>
Performs Moves, Adds, and Changes (MAC)</li></ul><p><b>
Support-Incident Management:</b> Provide impact- and priority-based Incident categorization in order to track the progress of all incidents and restore degraded or disrupted services as quickly as possible:</p><ul><li>
Escalate tickets based on expertise and appropriate group membership</li><li>
Answer customer telephone calls and emails to the SD in accordance with the applicable SLAs during Normal Working Hours</li><li>
Monitor voicemails and emails left for the SD</li><li>
Log Incidents and Service Requests into the ITSM.</li><li>
Ensure that all Incidents are promptly and accurately documented in ITSM so that up-to-date information is available at all times. Track Incident from the first report to remediation</li><li>
Perform initial diagnosis and analysis of Incidents and provide immediate resolution and recovery if possible.</li><li>
Use remote control tools to assist and resolve customer Incidents as initial resolution, providing warm handoff escalation of Incidents that cannot be immediately resolved</li><li>
Escalate tickets as required by the applicable Service Level Agreements (SLAs)</li><li>
Communicate system outages in accordance with established standardized operating procedures (SOP) to appropriate government points of contact and Users using government-provided tools and communication methods and continue ongoing communications until the Incident has been resolved and all services have been restored</li><li>
Follow-up on resolved Incidents to check the quality, get customer concurrence of incident closure, and report customer satisfaction</li><li>
Work with Operational and other teams to ensure final summary, review. analysis, resolution, and lessons learned are documented in Incident Reports for all major Incidents and unplanned service outages and submitted in writing to government management</li><li>
Establish (or update existing ones) and maintain data in the Known Error Database (KEDB); document workarounds and generate known to error sub-processes to facilitate quicker diagnosis and resolution for future Incidents</li><li>
Proactively monitor Automated Call Distribution (ACD) calls, Incidents, and Service Request workflows, processes, and queues to immediately identify and address performance issues that will impact the delivery of services to Users</li><li>
Ensure non-IT requests are properly routed to appropriate support organizations.</li></ul><p><b><br>
Ticket Updates: </b>Update or ensure that all tickets are updated in a manner that meets the applicable SLAs:</p><ul><li>
Update tickets by adding work log information as required by the applicable SLAs</li><li>
Monitor status of all open tickets and escalate as required</li><li>
Coordinate resolution with other internal and external teams, as appropriate</li><li>
Check the assigned tickets queue on regular basis throughout the NWH</li><li>
Provide advice and guidance to the Users regarding restoration of interrupted service</li><li>
Verify ticket resolution with the User</li><li>
Provide advice and guidance to Users regarding restoration of interrupted service</li></ul><p><b><br>
Ticket Closure:</b> No ticket can be closed without concurrence from the User that the ticket has, in fact, been fully resolved and that the service has been restored. When an issue is resolved, change the status of the ticket to &quot;Resolved&quot;. Follow up periodically to verify the service meets client expectations; close when completed.</p><p><b>
Incident Handling and Management:</b> Assume responsibility for resolving Incidents in a manner that meets or exceeds the applicable SLAs and OLAs. Escalate and/or seek assistance if other support teams are not being responsive to requests for assistance. Maintain the status of all open tickets in a manner that meets the SLAs and OLAs.</p><p><b>
Problem Handling and Management:</b> Continuously review Incident data as well as other sources of information to identify trends that may lead to the discovery of a common cause of incoming incidents. When such a cause is determined, create a Problem ticket and link all related Incident tickets to it. Upon resolution of the Problem ticket, update all related Incident tickets.</p><p><b>
Education/Certification:</b> Must have (or be willing to obtain within 90 days as a condition of employment):</p><ul><li>
Current Microsoft Certified exam qualifying as a Microsoft Office Specialist for Office 2007 or later</li><li>
Certifications CompTIA A+ or security +</li><li>
Help Desk Institute's HDI certification</li><li>
Customer Service Representative Certification</li></ul><p><b><br>
Experience:</b> At least 2 years of current experience in participating in a desk-side support environment.</p><p><b>
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!</b></p><p><b>
Our Profile:</b></p><p>
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. <b>Learn More</b><b>.</b></p><p>
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. <b>Learn More</b> about our Benefits and Culture!</p><p>
#NAI #DICE</p></div></div><p></p>

Tier II Service Desk Specialist

Arine

<div><div><p>Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.</p>
<p>
Frequently, medications cause more harm than good. Incorrect drugs and doses costs the US healthcare system over $528 billion in waste, avoidable harm, and hospitalizations each year. Arine is redefining what excellent healthcare looks like by solving these issues through our software platform (SaaS). We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams.</p>
<p>
Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address. These patients face numerous challenges including complicated prescribing issues across multiple medications and providers, medication challenges with many chronic diseases, and patient issues with access to care. Backed by leading healthcare investors and collaborating with top healthcare organizations and providers, we deliver recommendations and facilitate clinical interventions that lead to significant, measurable health improvements for patients and cost savings for customers.</p>
<p><b>
Why is Arine a Great Place to Work?:</b></p>
<p></p>
<p><b>Outstanding Team and Culture -</b> Our shared mission unites and motivates us to do our best work. We have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence.
</p><p><b>Making a Proven Difference in Healthcare -</b> We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care.</p>
<p><b>
Market Opportunity -</b> Arine is backed by leading healthcare investors and was founded to tackle one of the largest healthcare problems today. Non-optimized medications therapies which cost the US 275,000 lives and $528 billion annually.</p>
<p><b>
Dramatic Growth -</b> Arine is managing more than 18 million lives across prominent health plans after only 4 years in the market, and was ranked 236 on the 2024 Inc. 5000 list and was named the 5th fastest-growing company in the AI category.</p></div><p><b>
The Role:</b></p>
<p>
Are you passionate about improving patients' lives? Join our Clinical Care team at Arine! As a valued team member, you will utilize Arine's software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services.</p>
<p>
Under the supervision of a Clinical Support Lead, you will make outbound calls to patients, providers, and pharmacies to intervene in patient cases identified by Arine's platform. These calls may involve obtaining and accurately documenting health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities. In addition, you will answer inbound customer support requests and handle other assigned duties.</p>
<p>
This is a patient-facing, phone-based role in a call center&ndash;style environment where you will spend the majority of your day engaging with patients, providers, and pharmacies by phone. We are seeking a patient-centric, compassionate problem solver who is self-motivated, receptive to coaching and feedback, and thrives on helping others navigate healthcare challenges.</p>
<p>
Success in this role requires strong communication skills, attention to detail in documentation, comfort working with technology, and the ability to adapt in a fast-paced environment. You will be expected to manage your workload independently while demonstrating accountability and reliability in your work. Arine fosters a metrics and feedback-driven environment where ongoing coaching is used to support individual growth, performance improvement, and development.</p>
<p><b>
What You'll Be Doing:</b></p>
<ul>
<li>Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including clearly explaining clinical programs (i.e. medication adherence, medication therapy management, medication reviews, etc.) and benefits</li>
<li>Managing a consistent volume of outbound and inbound calls while maintaining productivity and service quality</li>
<li>Meeting individual and team performance metrics related to outreach, engagement, documentation quality, and service outcomes</li>
<li>Escalating potential medication-related and health-related issues to a pharmacist</li>
<li>Obtaining provider contact information to facilitate the delivery of clinical interventions</li>
<li>Obtaining patient information required for clinical interventions</li>
<li>Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally</li>
<li>Accurately documenting all interactions, interventions, and outcomes in Arine's software platform</li>
<li>Participating in process improvement meetings and team meetings to optimize workflows</li>
<li>Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns</li>
<li>Preparing and sending patient educational materials and other necessary items as needed</li>
<li>Scheduling patients for telephonic or videoconference appointments with clinical pharmacists</li>
<li>Assisting with obtaining referrals and authorizations</li>
<li>Following established workflows while remaining flexible as processes evolve</li>
<li>Taking ownership of assigned work and seeing it through to completion</li>
</ul>
<p><b>Who You Are and What You Bring:</b></p>
<ul>
<li>Bachelor's degree in Health Sciences or a related field preferred. Healthcare certification preferred (e.g., Certified Pharmacy Technician, Certified Medical Assistant, Behavioral Health Technician). Candidates with equivalent medical, healthcare, call center, customer service, or patient-facing experience are encouraged to apply</li>
<li>Ability to prioritize effectively and work in a fast-paced environment</li>
<li>Knowledge of basic medical terminology and medication names (brand and generic)</li>
<li>Excellent written and oral communication skills</li>
<li>Strong interpersonal and customer service skills, with the ability to build rapport, demonstrate empathy, and remain patient-focused during high-volume phone interactions</li>
<li>Demonstrated reliability, accountability, and follow-through</li>
<li>High attention to detail with a strong commitment to documentation accuracy</li>
<li>Comfort working in a metrics-driven environment where outcomes and quality are tracked</li>
<li>Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment, with comfort using collaboration and contact-center tools such as Slack and Five9, navigating multiple browser-based systems simultaneously, utilizing keyboard shortcuts, maintaining a high typing speed (WPM), and performing basic technical troubleshooting to stay productive in a phone-based environment</li>
<li>Comfort learning and using new technologies, including clinical software platforms</li>
<li>A team player mindset with the ability to work independently</li>
<li>Openness to coaching, feedback, and continuous learning</li>
<li>Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month)</li>
</ul>
<p><b>Nice-to-Haves:</b></p>
<ul>
<li>Experience with other electronic medical records</li>
<li>Experience in an ambulatory care setting, including taking medication histories</li>
<li>Experience working in a high-volume, metrics-based healthcare call center or similar patient-facing environment
</li></ul><p><b>Remote Work Requirements:</b></p>
<ul>
<li>An established private work area that ensures information privacy</li>
<li>Reliable internet capable of low latency with the ability to carry video and voice calls without breaking up</li>
<li>This role is remote, but you will be required to come to on-site meetings multiple times per year. This may be in the interview process, onboarding, and team meetings</li>
</ul>
<p><b>Perks:</b></p>
<p>
Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.</p>
<p>
This position is temp-to-hire for an expected duration of 6 months, with the possibility of extension or conversion to a permanent role based on performance and business needs. Throughout the temporary period, you will receive full benefits starting from day one.</p>
<p>
The posted range represents the expected hourly rate for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The hourly pay rate for this position is: $20-22/hour.</p>
<p></p>
<p><b>Seasonality &amp; Schedule:</b></p>
<p>
Our Clinical Care team operates within a seasonal business cycle, and we want candidates to have a clear picture of what to expect. During peak season (May through early December), our team plays a vital role in supporting business operations. Workload and scheduling demands increase during this time, and time off may be limited. Optional overtime may also be offered to meet business needs. Each year, the Clinical Care department observes a holiday shutdown of approximately 2&ndash;3 weeks between late December and early January. Please note that while Arine remains operational, the Clinical Care department is closed during this period. Following the shutdown, the team transitions back to full capacity on a modified schedule through February, during which some shifts or hours may differ from standard operations. We value transparency and encourage candidates who thrive in dynamic, seasonal environments to apply.</p>
<p></p><div><p><b>
Job Requirements:</b></p>
<ul>
<li>Ability to pass a background check</li>
<li>Must live in and be eligible to work in the United States</li>
</ul>
<p><b>Information Security Roles and Responsibilities:</b></p>
<p>
All staff at Arine are expected to be part of its Information Security Management Program and undergo periodic training on Information Security Awareness and HIPAA guidelines. Each user is responsible to maintain a secure working environment and follow all policies and procedures. Upon hire, each person is assigned and must complete trainings before access is granted for their specific role within Arine.</p>
<p><i>
Arine is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with fairness and respect. We do not discriminate on the basis of race, ethnicity, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. Our hiring decisions and employment practices are based solely on qualifications, merit, and business needs. We encourage individuals from all backgrounds to apply and join us in our mission.</i></p>
<p>
Check our website at <b><i>https://www.arine.io</i></b>. This is a unique opportunity to join a growing start-up revolutionizing the healthcare industry!</p>
<p><b><i>
Job Offers: Arine uses the arine.io domain and email addresses for all official communications. If you received communication from any other domain, please consider it spam.</i></b></p>
<p><b><i>
Note to Recruitment Agencies: We appreciate your interest in finding talent for Arine, but please be advised that we do not accept unsolicited resumes from recruitment agencies. All resumes submitted to Arine without a prior written agreement in place will be considered property of Arine, and no fee will be paid in the event of a hire. Thank you for your understanding.</i></b></p></div></div>

Clinical Support Specialist (Temp-to-Hire)

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
<br>
<br>
At AWS, Security has always been &ldquo;job zero&rdquo;, meaning security is not just the top priority&mdash;it comes before everything else. In the era of GenAI, AWS security continues to enable secure innovation at scale while protecting sensitive data, mitigating AI-specific risks, and ensuring compliance with evolving global regulations. As a Principal Security Customer Success Specialist, you will drive enterprise adoption and value realization for Customers in their post launch journey. In this role, you will engage and build relationships across relevant customer personas in our largest and most strategic enterprise customers. You will be technically credible in security solutions while effectively shaping the customer journey and developing your team's capabilities. The ideal candidate should be a technical security professional who has the ability to consult and build a wide range of security capabilities, advise on securing AI applications, is willing to dive in to the details, can build scalable solutions, and is able to communicate at all levels within an organization. You should also have a demonstrated ability to think strategically about business, security, and technical challenges. You will be passionate about helping customers maintain secure, compliant, and trustworthy environments.
<br>
<br>
This role will be deeply cross-functional and engage with AWS teams across sales, solutions architecture, and AWS services, working at the CxO level at customers to maximize customers' security investments. You will develop customer success strategies, create playbooks, and build scalable frameworks that combine strategic thinking with operational excellence and technical expertise. Working closely with the Security GTM and Customer Success Specialist teams, partners, and Professional Services, you will support service adoption plays.
<br>
<br>
AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries.
<br>
<br>
Key job responsibilities<br>
Technical expertise:
<br>
<ul><li>Experience with security architecture, security engineering, application security, identity and access management, cryptography, security operations, system administration and network security experience
</li><li>Understanding of modern application architectures (microservices, containers, serverless) and cloud computing
</li><li>Experience with DevSecOps practices and tools
</li></ul>Strategic customer engagement:
<br>
<ul><li>Work directly with Customers to implement security solutions to achieve secure, compliant systems, including AI applications
</li><li>Develop, execute, and test adoption and expansion plays for enterprise adoption and business value realization for Security
</li><li>Develop and scale customer success programs through respective Security domain teams and partner success team
</li><li>Collaborate with the AWS Customer Success Specialists to understand customer employee personas, assess their unique needs and challenges; engage with the Security team to design and deliver tailored technical workshops and enablement programs to accelerate time to value.
</li><li>Orchestrate executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs.
</li></ul>Adoption program development:
<br>
<ul><li>As an adoption expert, create and maintain best practices documentation, implementation guides, and training materials to be applied across multiple service domains.
</li><li>Track and analyze adoption metrics to measure effectiveness and identify areas for improvement.
</li><li>Develop governance frameworks for sustainable adoption at scale across domains.
</li></ul>Customer success management:
<br>
<ul><li>Design and monitor customer health dashboards and proactively address potential risks or adoption barriers to customer business value realization.
</li><li>Drive customer advocacy through success story documentation and advocacy program participation.
</li></ul>Product feedback loop:
<br>
<ul><li>Collect and communicate customer feedback, insights, and requirements to Go-To-Market teams.
</li><li>Analyze trends in customer requests and pain points to identify potential product improvements.
</li></ul><br>
About the team<br>
Diverse Experiences<br>
<br>
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
<br>
<br>
Why AWS?<br>
<br>
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
<br>
Inclusive Team Culture<br>
<br>
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.<br>
<br>
Mentorship &amp; Career Growth<br>
<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
<br>
<br>
Work/Life Balance<br>
<br>
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.</div><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>10+ years of senior customer facing role experience</li><li>15+ years of leading complex, large-scale, IT, technical or engineering programs experience</li><li>Experience working with current technologies (especially cloud)</li><li>7+ years of experience building secure, compliant, and trustworthy solutions using modern Security practices</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>PMP/SCRUM/Agile certification or are you SAFe certified</li><li>Knowledge of the software development/engineering lifecycle from conception to delivery</li><li>Experience driving security programs across large diverse organizations</li><li>Experience driving business value realization at enterprise scale</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br>
<br>
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, CA, San Francisco - 210,200.00 - 284,300.00 USD annually<br>
USA, GA, Atlanta - 182,800.00 - 247,300.00 USD annually<br>
USA, MA, Boston - 182,800.00 - 247,300.00 USD annually<br>
USA, NY, New York - 201,000.00 - 272,000.00 USD annually<br>
USA, TX, Dallas - 182,800.00 - 247,300.00 USD annually<br>
USA, TX, Houston - 182,800.00 - 247,300.00 USD annually<br>
USA, VA, Arlington - 182,800.00 - 247,300.00 USD annually<br>
USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually</div><p></p>

Principal Security Customer Success Specialist, AWS Specialist and Partner Organization

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