on-site it support analyst

ai service desk technician Jobs in New York

ai service desk technician

bilingual roi medical records specialist - hybrid remote Jobs in New York

cloud service technician Jobs in New York

cloud service technician

customer care specialist (bilingual german/english) - remote Jobs in New York

customer support specialist telehealth platform remote

Mind Friend

<div>
 MindFriend is a global telehealth platform connecting licensed psychologists, psychiatrists, and therapists with individuals seeking professional mental health support.
 
 
 
 Role Overview
 
 
 
 We are looking for a
 
 Customer Support Specialist
 
 to provide professional and efficient support to both clients and clinicians using the MindFriend platform. You will help ensure a smooth experience across bookings, payments, and platform use.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Respond to client and clinician enquiries via email, chat, and support channels
 </li>
 <li>
 Assist users with booking appointments, account access, and payment issues
 </li>
 <li>
 Provide guidance on using the platform (video calls, scheduling, profiles)
 </li>
 <li>
 Troubleshoot basic technical issues and escalate complex cases when required
 </li>
 <li>
 Maintain accurate records of support requests
 </li>
 <li>
 Ensure a professional, empathetic, and confidential approach when dealing with users
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Previous experience in customer support or client services (preferably in tech or healthcare)
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Strong problem-solving ability and attention to detail
 </li>
 <li>
 Comfortable working with digital platforms and support tools
 </li>
 <li>
 Ability to remain calm and professional when handling sensitive situations
 </li>
 <li>
 Interest in mental health or healthcare technology is a strong advantage
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Opportunity to work with an innovative global mental-health technology platform
 </li>
 <li>
 Fully remote work environment
 </li>
 <li>
 Professional growth as the company expands internationally
 </li>
 <li>
 Competitive salary based on experience
 </li>
 </ul>
</div>

Customer Support Specialist - Telehealth Platform (Remote)

<div>
 
 Linkedin:
 
 https://www.linkedin.com/company/mindfriend
 
 
 
 Location:
 
 100% Remote
 
 
 
 Job Type:
 
 Full-time / Part-time
 
 
 
 About Mind Friend
 
 
 
 At Mind Friend, we believe that accessing quality mental healthcare should be as simple as reaching out to a good friend. We are a fast-growing telehealth platform dedicated to providing compassionate, accessible, and effective psychological support to our clients from the comfort of their homes. We are looking for a highly empathetic and organized
 
 Telehealth Psychologist Assistant
 
 to join our fully remote team and support our licensed psychologists in delivering top-tier care.
 
 
 
 Requirements
 
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 The Setup Expert: Guide new users through account creation, integration, and initial profile settings via live chat and screen-share
 </li>
 <li>
 Account Troubleshooting: Resolve complex login issues, billing discrepancies, and permission settings with speed and precision
 </li>
 <li>
 Tech Translator: Take "tech-speak" and turn it into clear, simple instructions for our non-technical users
 </li>
 <li>
 AI Collaboration: Use our internal AI co-pilot tools to summarize history and provide faster, more accurate resolutions
 
 
 </li>
 </ul>
 
 ✅ You're a Great Fit If:
 
 
 
 <ul>
 <li>
 Experience: You have 1-2 years in a remote customer-facing role (SaaS or Tech experience is a huge plus!)
 </li>
 <li>
 The "Helper" DNA: You genuinely enjoy the "Aha!" moment when a customer finally understands a feature
 </li>
 <li>
 Tech-Fluent: You're comfortable with CRMs (Zendesk/Salesforce), Slack, and modern AI productivity tools
 </li>
 <li>
 Clear Communicator: Your writing is professional, warm, and free of typos
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 5 days training provided
 
 
 
 
 🏠 Remote Setup Requirements
 
 
 
 <ul>
 <li>
 A quiet, dedicated workspace
 </li>
 <li>
 High-speed internet (Minimum 50 Mbps down / 10 Mbps up)
 </li>
 <li>
 Comfortable using video for team syncs and occasional customer "guided setups."
 
 
 </li>
 </ul>
 
 Why You'll Love It Here
 
 
 
 <ul>
 <li>
 100% Remote: Work from wherever you're most productive
 </li>
 <li>
 Tech-Forward: We use the latest AI tools to handle the "boring" stuff so you can focus on meaningful human interaction
 </li>
 <li>
 Growth Path: We prioritize internal promotions to Lead CSR, Quality Assurance, or Product Management
 </li>
 </ul>
</div>

Customer Service Representative (CSR) Remote

LifeMD

<div>About us
LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.
To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company &mdash; with offices in New York City; Greenville, SC; and Huntington Beach, CA &mdash; is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.
About the role
The Assistant Clinical Manager (ACM) supports the Clinical Operations Manager in overseeing a distributed team of Nurse Practitioners (NPs) delivering high-quality, patient-centered care across a multi-state telehealth platform. This role ensures clinical excellence, regulatory compliance, and operational efficiency across service lines including urgent care, weight management, men&rsquo;s health, and women&rsquo;s health in all 50 states plus DC. The ACM serves as both a clinical leader and operational partner, providing mentorship, performance oversight, and quality assurance while helping scale telehealth services safely and effectively.
Key Responsibilities
Clinical Leadership &amp; Oversight:<ul><li>
Supervise and support a team of Nurse Practitioners delivering telehealth care across multiple specialties</li><li>
Provide real-time clinical guidance and escalation support for complex patient cases</li><li>
Ensure adherence to evidence-based guidelines and company clinical protocols</li><li>
Promote a culture of patient safety, quality, and continuous improvement</li></ul>
Team Management &amp; Development:<ul><li>
Assist in onboarding, training, and ongoing education of NPs</li><li>
Conduct performance evaluations, chart reviews, and competency assessments</li><li>
Mentor clinicians to improve clinical decision-making, documentation, and patient experience</li><li>
Address performance concerns and support corrective action plans</li></ul>
Quality Assurance &amp; Compliance:<ul><li>
Perform routine chart audits for quality, compliance, and documentation accuracy</li><li>
Ensure compliance with state-specific regulations, licensure requirements, and telehealth laws across all jurisdictions</li><li>
Collaborate with compliance and legal teams to maintain regulatory readiness</li><li>
Support accreditation and audit processes as needed</li></ul>
Operational Excellence:<ul><li>
Partner with operations to optimize provider scheduling, coverage, and patient flow</li><li>
Monitor key performance indicators (KPIs) such as patient satisfaction, clinical outcomes, and productivity</li><li>
Identify workflow inefficiencies and implement process improvements</li><li>
Support scaling initiatives and new service line rollouts</li></ul>
Cross-Functional Collaboration:<ul><li>
Work closely with product, engineering, pharmacy, and customer support teams</li><li>
Provide clinical input into telehealth platform improvements and protocols</li><li>
Participate in interdisciplinary case reviews and program development</li></ul>
Scope of Care<ul><li>
Urgent Care: Acute, low-to-moderate complexity conditions</li><li>
Weight Management: Medical weight loss, medication management, lifestyle counseling</li><li>
Men&rsquo;s Health: Hormonal therapy, sexual health, preventative care</li><li>
Women&rsquo;s Health: Reproductive health, hormonal care, preventative services</li></ul> 

Requirements 
Basic Qualifications:<ul><li>
Active, unrestricted NP license in at least one U.S. state (multi-state licensure preferred)</li><li>
National board certification (e.g., FNP, AGNP)</li><li>
3+ years of clinical experience, including telehealth experience</li><li>
1+ year in a leadership, supervisory, or lead clinician role</li><li>
Strong knowledge of telehealth regulations across multiple states</li><li>
Experience in at least one of the core service lines (urgent care, weight management, men&rsquo;s or women&rsquo;s health)</li></ul>
Preferred Qualifications:
<ul><li>Licensure in multiple states (or willingness to obtain)</li><li>
Experience managing distributed/remote clinical teams</li><li>
Familiarity with EMR/EHR systems and telehealth platforms</li><li>
Background in quality assurance, chart auditing, or clinical operations</li><li>
DEA/CDS license</li><li>
Excellent clinical judgment and decision-making</li><li>
Leadership and team development experience
</li><li>Regulatory and compliance awareness</li><li>
Excels in communication and collaboration</li><li>
Data-driven and performance management background
</li><li>Adaptability in a fast-paced, virtual care environment</li></ul> 

Benefits 
<ul><li>
Salary: $165-$170k + $10,000 annual target bonus
</li><li>Health Care Plan (Medical, Dental &amp; Vision)</li></ul><ul><li>
Retirement Plan (Roth 401k)</li><li>
Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li><li>
Flexible PTO Policy</li><li>
Paid Holidays</li><li>
Short Term Disability</li><li>
Training &amp; Development</li></ul></div>

Assistant Clinical Manager - NP

<div>Linkedin: https://www.linkedin.com/company/mindfriend/
Website: www.mindfriend.com
Location: Remote
About Mind Friend 
Mind Friend is a pioneering mental health platform dedicated to providing accessible and compassionate psychological support through innovative digital solutions. Our mission is to break down barriers to mental health care, connecting individuals with professional support from anywhere in the world.
Role Overview 
We are looking for a detail-oriented and empathetic Remote Psychologist Assistant to support our team of licensed psychologists. This fully remote position involves assisting with administrative tasks, client communication, and coordination to optimize the delivery of mental health services.
Key Responsibilities<ul><li>
Coordinate and manage psychologists&rsquo; schedules and appointments.</li><li>
Assist with client onboarding, including intake assessments and documentation.</li><li>
Provide technical support for telehealth sessions as needed, ensuring smooth virtual interactions.</li><li>
Maintain accurate and confidential client records in compliance with privacy regulations.</li><li>
Communicate professionally with clients via email or messaging platforms to provide support and information.</li><li>
Collaborate closely with psychologists to prepare session materials and follow-up tasks.</li></ul>
Skills &amp; Learning Opportunities 
This role offers growth in areas such as patient communication, telehealth technologies, mental health administration, and interdisciplinary collaboration. 
Requirements 
<ul><li>
Previous experience supporting clinical or remote setting is a plus.</li><li>
Excellent organizational and communication skills.</li><li>
Strong commitment to confidentiality, attention to detail, and empathy.</li><li>
Ability to work efficiently and independently in a remote work environment.</li></ul> 

Benefits 
Work from Anywhere: A 100% remote work environment with flexible scheduling options.
Competitive Compensation: Salary commensurate with your 3+ years of valuable experience.
Home Office Stipend: Allowance to help you set up an ergonomic and secure remote workspace.
Professional Growth: Opportunities for continuous learning and career advancement within the digital mental health space.</div>

Remote Psychologist Assistant

Mount Sinai Health System

<div>Description
As an integral part of a team, the Virtual Care Coordinator is responsible for supporting virtual patient care activities and promoting patient focused care within the Mount Sinai Health System. This role is responsible for performing various remote monitoring duties involving, but not limited to, patient monitoring for safety and clinical needs, providing support and assistance with hospital-based telemedicine services, and monitoring of hospital environmental status. The Virtual Care Coordinator will collaborate on implementing planned telehealth and remote patient monitoring programs, collaborate with leadership to coordinate training, and participate in development and execution of telehealth best practices. Role includes administrative tasks and requires clear communication and collaboration with clinical team, patients, Digital Technology Partners, engineering, telehealth platform vendors as well as other associated managerial duties. Shares accountability for clinical quality and safety outcomes.
Responsibilities
1. Performs quality assurance and peer reviews, evaluates telehealth and virtual patient observation program in collaboration with leadership, and makes recommendations for improvement. 
2. Responsible for meeting with senior leadership on regular cadence (minimum monthly) to discuss Virtual Hospital Program quality metrics, provide feedback and solutions on program workflow expansion. 
3. Leads case reviews with hospital partners, implements solutions and monitors outcomes. 
4. Triages and assigns cases for virtual monitoring/observation. 
5. Collaborates with hospital clinical nurses and nursing leadership in real time to ensure that patients placed on unit assigned safety observation meet criteria. 
6. Identifies patients on unit assigned safety observation who may be transitioned to virtual monitoring/observation. Maintains records of all patients transitioned to virtual monitoring/observation. 
7. Manages and maintains operational database including relevant telehealth and remote monitoring program performance, response times, and quality metrics. 
8. Identifies concerning trends and participates in the development and implementation of corrective action plans. 
9. Provides training on telehealth and remote monitoring workflows, platform application, and documentation requirements to new staff. 
10. Serves as a liaison between physicians, clinical staff, Digital Technology Partners, and vendors on all telehealth and remote monitoring application platform software or workflow issues 
11. Provides continuous observation and surveillance of assigned patients to observe for changes in clinical status or behavior, ensure safety, and prevention of falls and injury as directed by the patient&rsquo;s registered nurse. 
12. Sets priorities, problem solves and uses proper judgment in difficult situations.
13. Performs clinical early warning sign monitoring such as but not limited to vital signs, central line days, and foley catheter days. 
14. Documents patient&rsquo;s behavior and redirection interventions, and escalation to patient&rsquo;s clinical team for immediate response to high-risk patient behavior/clinical needs. 
15. Monitors Epic telehealth consult orders, scheduled consults, and scheduled follow up telehealth visits. 
16. Greets patient, family, and visitors, and introduces self and role. 
17. Promptly answers calls from clinical teams. 
18. Ensures that patient&rsquo;s privacy is protected by adhering to MSHS information security policies and procedures and HIPAA guidelines. 
19. Maintains accurate records of interventions and safety events. 
20. Sets priorities, problem solves and uses proper judgment in difficult situations. 
21. Submits utilization and assignment report every shift to supervisor and site nursing leadership. 
22. Maintains attendance/punctuality records in accordance to department procedure and/or policy. 
23. Maintains a safe, clean and functional environment, including removing trash and bringing physical plant and equipment problems to the attention to the managers. 
24. Other assigned duties/responsibilities.
Qualifications
Minimum three years of direct patient care experience including advanced knowledge or experience with the following, five years preferred: 
<div>
<div>Experience creating policies that impact Telehealth.</div><div>
Experience with Quality, Outcomes and Data Collection.</div><div>
Proven ability to analyze key legislative, regulatory and organizational policies that impact the use of telehealth.</div><div>
Proven ability to identify data elements to collect to support quality improvement/quality assurance.</div><div>
Experience drafting organizational protocols and workflows to support telehealth.</div><div>
Proven ability to identify strategies for measuring and communicating program successes and lessons learned.</div><div>
Experience identifying patient behaviors that place patient at safety risk.</div><div>
Experience with telehealth or remote monitoring technology, to include electronic medical records.</div><div>
Past success with identifying benefits and barriers to implementing telehealth.</div><div>
Experience communicating telehealth concepts to organizational members as well as to health care consumers.</div></div> 
<ul>
<li>Bachelor?s degree in health-related field, required</li><li>
Master?s degree in health related field, preferred</li><li>
Telehealth Coordinator Certification, preferred.</li><li>
BCLS, Preferred</li></ul>
Employer Description
Strength through Unity and Inclusion 

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai&rsquo;s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. 

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. 

About the Mount Sinai Health System: 

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time &mdash; discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients&rsquo; medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News &amp; World Report's Best Hospitals, receiving high &quot;Honor Roll&quot; status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News &amp; World Report&rsquo;s &ldquo;Best Children&rsquo;s Hospitals&rdquo; ranks Mount Sinai Kravis Children's Hospital among the country&rsquo;s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek&rsquo;s &ldquo;The World&rsquo;s Best Smart Hospitals&rdquo; ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. 

Equal Opportunity Employer 

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. 

Compensation
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $66482.07 - $69680 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.</div>

Virtual Care Coordinator-Works onsite at Mt Sinai 42nd St Clinical Command Ctr- Pt (4 shifts wk)- Eves- EOW

Virtual Care Coordinator-Mt Sinai Clinical Command Center- FT Eves- EOW

Eternity Medicine Institute

Job Title: Part-Time Telehealth Nurse Practitioner &mdash; Longevity Medicine (Contract, NY Licensed)OverviewEternity Medicine Institute (EMI) is a concierge longevity medicine practice offering a premium telehealth membership program to health-conscious clients across the country. We are seeking a New York-licensed Nurse Practitioner with independent practice status to serve our New York-based members on a flexible, fully remote contract basis.This is a low-volume, high-quality role &mdash; approximately 2 hours per week conducting 30-minute telehealth consultations, ordering labs, and managing wellness protocols for motivated clients who take their health seriously. No hospital setting, no overnight shifts, no in-person visits. You work within agreed availability windows, from anywhere in New York State.The initial engagement is one month with a strong likelihood of extension as our NY membership grows. This is an ideal opportunity for an experienced NP seeking a meaningful, intellectually stimulating contract that fits comfortably around an existing schedule.Responsibilities<ul><li>Conduct 30-minute telehealth wellness consultations with NY-based members via our platform</li><li>Order and review comprehensive biomarker panels (Quest Diagnostics) based on member protocols</li><li>Issue prescriptions and supplement recommendations through our compounding pharmacy partner</li><li>Document encounters in Healthie EHR</li><li>Respond to member portal messages within one business day during contracted hours</li><li>Collaborate asynchronously with EMI's Medical Director on complex cases as needed</li></ul>Requirements<ul><li>Active, unrestricted New York State NP license &mdash; required</li><li>Independent practice status (3,600+ practice hours completed) &mdash; required</li><li>Telehealth experience &mdash; comfortable conducting and documenting video visits independently</li><li>Interest in or background in longevity, functional, integrative, or preventive medicine strongly preferred</li><li>Comfort interpreting advanced biomarker panels (lipids, hormones, metabolic, inflammatory markers)</li><li>Board certified (ANCC or AANP)</li></ul>Compensation and Terms<ul><li>$125&ndash;$150/hour depending on experience and clinical background &mdash; 1099 independent contractor</li><li>Base commitment: 2 hours per week with potential to expand</li><li>Flexible scheduling within agreed availability windows</li><li>Fully remote &mdash; work from anywhere in New York State</li><li>Initial 1-month term with strong likelihood of extension</li></ul>About EMIEternity Medicine Institute operates on a Measure, Mentor, Monitor framework targeting the primary clinical hallmarks of aging. Our members are educated, data-driven individuals who engage actively with their health &mdash; this is a thoughtful clinical environment, not a high-volume urgent care setting. If you are drawn to precision medicine, biomarker-driven care, and working with motivated clients, this role will be a natural fit.Pay: $125.00 - $150.00 per hourWork Location: Remote

Nurse Practitioner

Explore 1560+ Customer support specialist telehealth platform remote in New York this April. Find roles across top companies and apply now to boost your career.