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cloud service technician

Rightworks

<div>
 Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms, SMBs and technology companies. Thousands of Firms and SMBs count on us to run their business every day.
 <br/>
 <br/>
 We have a great team, we&rsquo;re growing fast and have a winning culture based on innovation, teamwork, and mutual respect.
 <br/>
 <br/>
 <strong>
  Job Overview
  <br/>
  <br/>
 </strong>
 As a part of the Cloud Premier Team, the primary responsibility of the Cloud Service Technician is to provide our clients with premium troubleshooting experience via our phone queue system.
 <br/>
 <br/>
 This role is designed as a Launchpad for your IT career. Your primary objective is to act as a first responder to client requests, addressing a diverse range of technical issues with the aim of delivering solutions that enhance our clients&rsquo; experience with our cloud solutions.
 <br/>
 <br/>
 Your daily activities will contribute to building a strong reputation for reliable troubleshooting and outstanding customer service. You'll engage with clients remotely, utilizing chat, email, phone, and remote desktop tools to address their needs. The issues you encounter will vary, offering you a vast landscape of learning and growth in technical support.
 <br/>
 <br/>
 This is a remote work position.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Providing first-level technical support for cloud servers, applications, and managed workstations within a Citrix environment.
  </li>
  <li>
   Addressing a spectrum of technical issues involving servers, connectivity, networking, printers, applications, virtualization, security, and directory services.
  </li>
  <li>
   Prioritizing client satisfaction by delivering a consistently positive service experience and resolving issues efficiently.
  </li>
  <li>
   Serving as the initial point of contact for new support tickets or calls, identifying and troubleshooting client technical issues.
  </li>
  <li>
   Diligently documenting all client interactions, incidents, and troubleshooting steps within our ticketing system to maintain clear and accurate records.
  </li>
  <li>
   Contributing to the development and maintenance of our internal documentation, knowledge bases, and best practice guides, with a special emphasis on Citrix-based solutions.
  </li>
  <li>
   Communicating technical information in a way that is understandable to both technical and non-technical clients, ensuring clarity and client confidence.
  </li>
  <li>
   Escalating complex client issues to higher-level support teams with detailed context for further investigation and resolution.
  </li>
  <li>
   Employing Citrix management tools to oversee and administer virtual applications and desktops.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent; higher education or certifications in IT or related field preferred.
  </li>
  <li>
   CompTIA A+ Certification preferred but not required.
  </li>
  <li>
   Minimum of 2 years in customer service.
  </li>
  <li>
   Ability to maintain meticulous records within ticketing systems, providing clear and comprehensive documentation of client issues and steps taken to resolve them.
  </li>
  <li>
   Proficiency in Windows OS.
  </li>
  <li>
   Familiarity in Citrix environments preferred.
  </li>
  <li>
   Understanding of cloud computing platforms and virtualization technologies.
  </li>
  <li>
   Experience with MS Active Directory, local networking, and troubleshooting in a virtual desktop infrastructure.
  </li>
  <li>
   Excellent verbal and written communication abilities to convey technical information clearly to both technical and non-technical clients.
  </li>
  <li>
   Strong analytical and problem-solving skills.
  </li>
  <li>
   Exceptional customer service skills.
  </li>
  <li>
   A collaborative spirit, ready to work as part of a team and contribute positively to a supportive work environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Eligibility Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   This role is open to US Citizens or permanent residents authorized to work in the United States. Rightworks LLC is unable to offer visa sponsorship.
  </li>
  <li>
   Due to specific state regulations, we are unable to accept applications from residents of California, Hawaii, or Alaska.
  </li>
  <li>
   Relocation will not be offered for this position.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 The hourly compensation for this role is $21.43/hour.
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 To provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company-paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer flexible PTO, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing paid volunteer time off. We are proud to be an Equal Opportunity Employer!
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 <br/>
 <em>
  This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.
 </em>
</div>


Cloud Service Technician

AXA Professionals

<p><b>(3-month contract with possible extension for long term based on your performance)</b></p><p><b>Job Overview:</b></p><p>We are seeking a skilled and motivated <b>Mid-Level Network Engineer</b> with expertise in <b>Cisco, Meraki</b>, and <b>Azure</b> networking technologies, including firewalls, routers, switches, and cloud-based networking solutions. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and hands-on experience working with both on-premises and cloud-based network infrastructure. You will play a key role in the management, maintenance, and optimization of our network systems, ensuring high availability and performance across both our on-premises and Azure environments.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Network Design &amp; Implementation:</b></li></ul><p>Assist in the design and implementation of network solutions based on business requirements, with a focus on Cisco and Meraki devices (routers, switches, firewalls, etc.) as well as Azure networking services like Virtual Networks (VNets), Network Security Groups (NSGs), and VPNs.</p><ul><li><b>Network Configuration &amp; Troubleshooting:</b></li></ul><p>Configure, monitor, and maintain Cisco, Meraki, and Azure networking components. Identify and troubleshoot network issues across both on-premises and cloud environments to ensure optimal performance and connectivity.</p><ul><li><b>Cloud Network Integration:</b></li></ul><p>Integrate on-premises networks with Azure virtual networks, ensuring secure, reliable, and efficient connectivity between cloud and on-prem systems using VPN, ExpressRoute, or other hybrid cloud technologies.</p><ul><li><b>Security &amp; Compliance:</b></li></ul><p>Implement and manage network security policies across on-premises and cloud environments, including firewall configurations, Azure Network Security Groups (NSGs), VPN setups, and network segmentation. Monitor network security logs and work with the security team to prevent potential threats.</p><ul><li><b>Network Performance Optimization:</b></li></ul><p>Proactively monitor network performance in both on-premises and Azure environments. Identify and resolve bottlenecks, optimize routing, and ensure efficient data flow across the network.</p><ul><li><b>Documentation &amp; Reporting:</b></li></ul><p>Maintain up-to-date network topology diagrams, configuration files, and documentation of all network systems. Provide reports on network performance, incidents, and changes as required.</p><ul><li><b>Collaboration:</b></li></ul><p>Work closely with other IT teams to support cross-functional projects, integrating network systems with other enterprise applications and cloud services. Work closely with Business units and Service providers to address local network and Internet connectivity issues.</p><ul><li><b>On-call</b> <b>Support &amp; Incident Response:</b></li></ul><p>Provide on-call support during critical incidents and ensure swift resolution of network-related problems to minimize downtime.</p><p><b>Required Qualifications:</b></p><ul><li><b>Bachelor&rsquo;s degree in Computer Science, Information Technology, Network Engineering, or a related field, or equivalent experience.</b></li></ul><ul><li><b>5 years of experience</b> in network engineering, with hands-on expertise in Cisco, Meraki, and Azure networking (routers, switches, firewalls, VPNs, VNets, etc.).</li></ul><ul><li>Strong knowledge of networking protocols (<b>TCP/IP, DNS, DHCP, VLANs, OSPF, BGP, etc</b>.).</li></ul><ul><li>Experience with network security best practices, including firewall configurations, VPNs, and access control in both on-premises and cloud environments.</li></ul><ul><li>Proficiency in using network management and monitoring tools (e.g., ThousandEyes, Cisco Prime, Meraki Dashboard, SolarWinds, Azure Network Watcher, etc.).</li></ul><ul><li><b>Strong troubleshooting</b> and diagnostic skills in both on-premises and Azure network environments.</li></ul><ul><li>Experience with Azure networking services, such as Virtual Networks (VNets), VPN Gateways, ExpressRoute, Network Security Groups (NSGs), and Azure Firewall.</li></ul><ul><li><b>CCNA or Meraki certification preferred</b> (or equivalent experience). <b>Azure certifications</b> such as AZ-104 (Azure Administrator) or AZ-700 (Azure Network Engineer) are a plus.</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Experience with hybrid cloud networking and SD-WAN solutions.</li></ul><ul><li>Experience with network automation and scripting (Python, Ansible, Terraform).</li></ul><ul><li>Familiarity with cloud load balancing, application gateway configurations, and other Azure networking services.</li></ul><ul><li>Knowledge of VoIP, wireless networking, and cloud-based security practices.</li></ul><p><b>Additional Skills &amp; Attributes:</b></p><ul><li>Strong attention to detail and problem-solving skills.</li></ul><ul><li>Ability to handle multiple tasks and prioritize effectively.</li></ul><ul><li>Willingness to learn and stay updated on emerging network technologies.</li></ul><ul><li>Team-oriented with the ability to work independently when necessary.</li></ul><p>Pay: $60.00 per hour</p><p>Benefits:</p><ul><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li></ul><p>Application Question(s):</p><ul><li>Onsite interview in Manhattan is required is that ok with you?</li><li>Which city and state do you currently live in?</li><li>Do you have experience with Azure?</li><li>Do you have experience with Meraki?</li></ul><p>Work Location: In person</p>

Network Engineer

American Food & Vending

<div><p><b>Pay:</b> $110000 per year - $120000 per year</p><ul><li>
Must be a US Citizen.</li></ul><p></p><p><b><br>
Summary:</b></p><p>
We are seeking a highly skilled and versatile Data &amp; BI Engineer to join our data-driven team. This role combines responsibilities across data engineering, ETL development, business intelligence and data analysis. The ideal candidate will have hands-on experience with ETL pipelines, BI tools, cloud platforms, Python, and Snowflake, and will be responsible for designing, developing, and maintaining scalable data solutions that support analytics and business decision-making. They will collaborate closely with cross-functional teams to ensure the availability, reliability, and performance of our data systems and solutions.</p><p></p><p><b><br>
Responsibilities</b>:</p><ul><li>
Design, build, and optimize robust ETL pipelines to ingest, transform, and load data from diverse sources (Structured and Unstructured).
</li><li>Build and maintain integrations with internal and external data sources and APIs.</li><li>
Develop and maintain data models, schemas, and metadata for analytical and operational use.</li><li>
Implement data validation, testing, cleansing, and quality checks to ensure data integrity.</li><li>
Work with orchestration tools for workflow automation and monitoring data pipeline operation.</li><li>
Design and develop user-friendly and intuitive visualizations/dashboards to communicate insights effectively using Power BI or similar BI tools.</li><li>
Collaborate with stakeholders to gather requirements and translate them into BI solutions.</li><li>
Monitor and troubleshoot BI and ETL processes to ensure performance and reliability.</li><li>
Provide insights through data visualization and performance metrics.</li><li>
Work with cloud platforms such as Azure for data storage and processing.</li><li>
Utilize Snowflake for data warehousing, Write complex SQL queries and stored procedures for data extraction, transformation, and loading processes.</li><li>
Implement CI/CD pipelines and version control using tools like Git or Azure DevOps.</li><li>
Document technical designs, workflows, and best practices to facilitate knowledge sharing and maintain system documentation</li></ul><p></p><p><b><br>
Qualifications:</b></p><ul><li>
3+ years of relevant experience with detailed knowledge of data warehouse technical architectures, infrastructure components, ETL tools, and BI/analytic tools</li><li>
2+ years of Experience with BI tools such as Power BI, Tableau, or QlikView.</li><li>
Hands-on experience with Snowflake, including Snowpipe, Streams, Stored Procedures and various AI and ML features.</li><li>
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.</li><li>
Strong understanding of database technologies, management systems, and data modeling techniques.</li><li>
Proficiency in Python.</li><li>
Strong SQL skills and experience with relational and cloud databases.</li><li>
Familiarity with cloud technology</li><li>
Familiarity with Agile/Scrum methodology</li><li>
Familiarity with AI/Machine Learning and Advanced analytics is plus</li><li>
Strong communication, problem solving and collaboration skills.
</li><li>Ability to manage multiple priorities simultaneously.</li><li>
Knowledge of data governance, security, and compliance best practices.</li></ul><p></p><p><b><br>
Education:
</b></p><ul><li>Bachelor&rsquo;s or master&rsquo;s degree in computer science, Information Systems, Business Analytics or related field.</li></ul><p></p><p><b><br>
About Us:</b></p><p>
American Food &amp; Vending began vending operations in Ithaca, NY, over eighty years ago and has become one of the largest privately held hospitality service partners in the United States.</p><p><br>
</p><p>As a family-owned boutique company, we have evolved into a dining and catering service provider. In 2012, the second and third family generations expanded the company nationally by adding our dining division, American Dining Creations. Today we provide service to guests in 24 states, over 50 cities, and employ more than 2,000 employees.</p><p></p><p><br>
American Food &amp; Vending and American Dining Creations strongly focus on service, technology, partnerships, and hospitality, which is evident in everything we do. Our national ranking as one of the Top 50 Contract Management Companies highlights our commitment to excellence.</p><p><br>
</p><p>We are a company of culinary enthusiasts. Our award-winning chefs are always exploring innovative, creative, and on-trend dining and refreshment solutions. As part of our combined services, we provide caf&eacute; dining, mobile ordering, catering, events, grab-and-go programs, vending and refreshment solutions, advanced micro markets, coffee services, pantry services, water filtration and purification.</p><p><br>
</p><p>We are committed to enhancing the guest experience and partnering with our communities to provide outstanding service, innovation, sustainability, and customization.</p><p></p><p><b><br>
American Food &amp; Vending Offers:</b></p><ul><li>
 Weekly Pay</li><li>
 401K with company match</li><li>
 Employee Referral Bonus Program</li><li>
 Employee Assistance Program</li><li>
 Eligible employees offered Medical, Prescription, Dental, and Vision Plans</li></ul><p></p><p><b><br>
American Food &amp; Vending is an Equal Opportunity Employer.</b></p><p></p><p><b><br>
Chat with Scout, our virtual hiring assistant to apply for this position right from your mobile device. Text JOB to 315-803-6049 to get started!</b></p></div>

Data and BI Engineer

Employee Benefits Fund

<div></div><div><p><b>JOB SUMMARY:</b></p><p>
Health Center Inc. (also known as The New York Hotel Trades Council and Hotel Association of NYC, Inc Employee Benefit Funds) is an NYC based healthcare organization with ambulatory care facilities that are staffed with a wide range of health professionals to provide extensive medical and diagnostic services to unionized hotel employees. We have an opening for a Pharmacy Technician based out of our Brooklyn location.</p><div><div><p><b>
DUTIES AND RESPONSIBILITIES:</b></p><ul><li>
Providing assistance to pharmacists in dispensing process</li><li>
Managing inventory</li><li>
Answering phones</li><li>
Data Entry</li><li>
Processing payments from members</li></ul><p><b>
EXPERIENCE AND QUALIFICATIONS</b></p><ul><li>
At least 1 year of experience working as a pharmacy technician</li><li>
Must be Certified by the Pharmacy Technician Certification Board (PTCB)</li><li>
Must possess excellent interpersonal skills</li><li>
Ability to provide excellent customer service</li><li>
Detail Oriented</li></ul><p><b>
BENEFITS AND COMPENSATION:</b></p><ul><li>
Medical, Dental, and Vision health benefits at no cost to all benefits-eligible employees and their eligible dependents</li><li>
Paid Time Off (Vacation, Personal, Sick days, and Paid Holidays)</li><li>
401(k) Plan with Employer Contribution</li><li>
Life Insurance</li><li>
Tuition Reimbursement</li><li>
Member&rsquo;s Health Assistance Program</li><li>
Pre-Paid Legal Services</li></ul></div></div></div><p></p>

PHARMACY TECHNICIAN

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><p>
AWS is seeking an experienced Principal Enterprise Account Manager to lead and continue to expand the business with one of our company&rsquo;s largest and most innovative CPG customers.<br>
<br>
The Account Manager will be a key member of the team responsible for providing business leadership and creative direction for this highly visible customer. You will build and maintain broad relationships in the account, develop and manage opportunities, and lead a large team of extended resources. You will define the executive relationship strategy within the account; including building a strong working relationship with the AWS senior leadership team for executive sponsorship, executive business reviews, and shaping go-to-market opportunities.<br>
<br>
Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?<br>
<br>
Come build the future with us!<br>
<br>
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description, we encourage candidates to apply.
<br>
<br>
Why AWS?<br>
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
<br>
Inclusive Team Culture<br>
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
<br>
<br>
Mentorship &amp; Career Growth<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
<br>
<br>
Work/Life Balance<br>
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.
<br>
<br>
Key job responsibilities<br>
Lead and direct the AWS customer account team, operating with significant autonomy and high judgment to set vision, drive strategy, and deliver results in ambiguous, complex environments.<br>
<br>
Build and maintain trusted advisor relationships with CxO and Line of Business leaders, defining executive relationship strategies, coordinating executive business reviews, and aligning stakeholders toward coherent, long-term solutions.<br>
<br>
Collaborate across internal AWS teams and external SI and ISV partners to deliver the best solutions for customers, influencing team priorities and business strategies through data-driven contributions and scalable best practices.<br>
<br>
Communicate with authority and clarity across all channels &mdash; including writing and presenting executive briefing documents to the most senior leaders &mdash; with the credibility to present decisions to leaders multiple levels above and build consensus across globally diverse audiences.<br>
<br>
About the team<br>
CPG is a team of bar raising field sellers who work toward the collective goal of solving challenges and innovating new ways to enable our customers to achieve their desired outcomes for their customers. We are at the forefront of emerging technology that may seem unimaginable now, but will be tomorrow's standard.</p><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>12+ years of sales or sales management in infrastructure or cloud technology experience</li><li>Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent</li><li>Bachelor's degree, or MBA in computer science, engineering, analytics, mathematics, statistics, IT or equivalent</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience with AWS and technology as a service (IaaS, SaaS, PaaS)</li><li>Experience in management of large, complex enterprise accounts or equivalent</li><li>Experience in large complex deal negotiations with a successful track record</li><li>Experience and track record of exceeding sales goals</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, NY, New York - 187,000.00 - 252,900.00 USD annually<br>
USA, TX, Austin - 170,000.00 - 230,000.00 USD annually<br>
USA, TX, Dallas - 170,000.00 - 230,000.00 USD annually</div><p></p>

Principal Account Manager, Enterprise, CPG

Solvere One

<div>
 <p>
  About the Company&nbsp;
 </p>
 <p>
  Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.&nbsp;
 </p>
 <p>
  Opening&nbsp;
 </p>
 <p>
  Solvere One has an open position for an Onsite Help Desk Technician to provide support to one of our clients located in New York, New York. The duties of the position include fielding incidents via phone and email from client users. The Onsite Help Desk Technician is responsible for resolving all Tier 1&nbsp; and passing all other requests on to tier 2 and Tier 3 technicians.&nbsp; The technician will also work on projects assigned by internal client IT staff.&nbsp;
 </p>
 <p>
  Employee will be expected to interact with users onsite daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required.&nbsp;
 </p>
 <p>
  Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment.&nbsp;&nbsp;&nbsp;
 </p>
 <p>
  This role reports to the Service Delivery Manager.&nbsp;
 </p>
 <p>
  Position Requirements:&nbsp;
 </p>
 <p>
  Examples of essential duties are interpreted as being descriptive and not restrictive.&nbsp;
 </p>
 <ul>
  <li>
   <p>
    Identifies, diagnoses, and resolves Tier 1 &nbsp;incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Create detailed technical documentation for resolutions of issues.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Update and maintain hardware inventory&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Audio/visual support for conference and training room equipment&nbsp;
   </p>
  </li>
 </ul>
 <p>
  Required Technical Experience:&nbsp;
 </p>
 <ul>
  <li>
   <p>
    Microsoft Windows Desktop OS installation and support&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Apple / Mac Desktop OS installation and support
    <br/>
    <br/>
    Google Admin
    <br/>
    <br/>
    Microsoft Office 365 administration and support&nbsp;
   </p>
  </li>
  <li>
   <p>
    iPhone / Android troubleshooting&nbsp;
   </p>
  </li>
  <li>
   <p>
    Multi-factor Authentication configuration and support&nbsp;
   </p>
  </li>
 </ul>
 <p>
  Preferred Technical Experience:&nbsp;
 </p>
 <ul>
  <li>
   <p>
    ConnectWise Manage&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    ConnectWise Automate&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    IT Glue&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Sophos suite of solutions&nbsp;
   </p>
  </li>
 </ul>
 <p>
  This is a full-time, salaried position. Salary commensurate with experience.&nbsp;
 </p>
 <p>
  Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.&nbsp;
 </p>
</div>


Desktop Support Technician - Tier 1

NYC Health + Hospitals

<div><div><div><h2 class="jobSectionHeader"><b>About NYC Health + Hospitals</b></h2><div><br>
<div><div>
</div><p>Lincoln Medical and Mental Health Center is one of New York City&rsquo;s premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women&rsquo;s Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.</p><p>
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.</p><br>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Work Shifts</b></h2><div><br>
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</div><p><b>9:00 A.M &ndash; 5:00 P.M</b></p><p><b>
37.5 Weekly Hours</b></p><br>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Duties &amp; Responsibilities</b></h2><div><br>
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</div><p><b>Purpose of Position</b>:</p><p>
Under the direct supervision of a licensed Pharmacist, performs work of a pharmacy technician, in accordance with Article 137 of the Education Law, specifically Article137-A, which details the tasks permitted for a licensed pharmacy technician and an unlicensed pharmacy technician. Ensures patient safety, optimal utilization of resources, service delivery and compliance with NYC Health + Hospitals, health care setting, and all other relevant regulatory policies and standards of care to improve outcomes and patient experience.</p><p><b>
Examples of Tasks and Responsibilities</b>:</p><p>
1. Validates patient identity and screens prescriptions for completeness, formulary/restriction and payment status, prior to processing.</p><p>
2. Receives written or electronically transmitted prescriptions, types prescription labels and affixes labels on containers.</p><p>
3. Accurately keys and retrieves prescription data from a computer-generated file for review by a pharmacist.
</p><p>4. Obtains drugs from stock and returns them to stock.</p><p>
5. Restocks automated dispensing cabinets.</p><p>
6. Gets prescription files and other manual records from storage and locates prescriptions.</p><p>
7. Counts dosage units of drugs and places unit doses in appropriate containers for dispensing.</p><p>
8. Prepares manual records of dispensing for the signature or initials of the pharmacist.</p><p>
9. Handles or delivers completed prescriptions to the patient or the person authorized to act on behalf of the patient and advises of the availability of counseling to be conducted by the licensed pharmacist or pharmacy intern.</p><p>
10. Obtains data for determining prescription cost and coverage.</p><p>
11. Performs pharmacy-related clerical duties.
</p><p>12. Attends and/or participates in staff departmental and interdisciplinary meetings and training, as required.</p><p>
13. Performs other related functions, as directed by the pharmacist.</p><p>
Those who are licensed to practice as a Registered Pharmacy Technician by the New York State Education Department (NYSED) may perform the following functions:</p><p>
1. Assists the Pharmacist, as directed, in compounding (&quot;compounding&quot; means the combining, admixing, mixing, diluting, pooling, reconstituting, or otherwise altering of a drug or bulk drug substance to create a drug), preparing, labeling or dispensing of compounding drugs used to fill valid prescriptions or medication orders or in compounding, preparing, and labeling in anticipation of a valid prescription or medication order for a patient.</p><br>
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</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2><div><br>
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</div><p>Effective April 25, 2021, all new hires into the title of Pharmacy Technician must be licensed to practice as a<br>
Registered Pharmacy Technician by the NYSED.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Benefits</b></h2><div><br>
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</div><p>NYC Health and Hospitals offers a competitive benefits package that includes:</p><ul><li>
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week</li><li>
Retirement Savings and Pension Plans</li><li>
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts</li><li>
Loan Forgiveness Programs for eligible employees</li><li>
College tuition discounts and professional development opportunities</li><li>
College Savings Program</li><li>
Union Benefits for eligible titles</li><li>
Multiple employee discounts programs</li><li>
Commuter Benefits Programs</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>How To Apply</b></h2><div><br>
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</div><p>If you wish to apply for this position, please apply online by clicking the &quot;Apply for Job&quot; button.</p></div></div></div></div></div>

Pharmacy Technician

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