associate creative director (hybrid - seattle, wa)

ago senior investigator/analyst, medicaid fraud & abuse division, seattle

asset & wealth management, personal wealth financial analyst - seattle

asset & wealth management, private wealth management, financial analyst - seattle

store designer, worldwide grocery real estate

associate creative director (hybrid - seattle, wa) Jobs in Seattle

ago senior investigator/analyst, medicaid fraud & abuse division, seattle Jobs in Seattle

asset & wealth management, personal wealth financial analyst - seattle Jobs in Seattle

asset & wealth management, private wealth management, financial analyst - seattle Jobs in Seattle

bi engineer - data analytics Jobs in Seattle

bi engineer - data analytics

data analyst 3 customer feedback analytics hybrid seattle

Nordstrom

<div><h2 class="jobSectionHeader">Job Description</h2>
The CX Measurement team transforms customer feedback into actionable insight through enterprise survey programs, measurement frameworks, and advanced analytics. We are looking for a Data Analyst 3 who will specialize in analyzing unstructured customer feedback to uncover the &ldquo;why&rdquo; behind customer experiences &mdash; what drives satisfaction, where friction occurs, and where opportunities exist across Nordstrom and Nordstrom Rack.
The ideal candidate combines strong technical skills with curiosity, independent judgment, and a passion for storytelling with data. This hands-on role will own and improve CX Measurement's text analytics approach, translate complex findings into clear and trusted customer insights, and help shape how Nordstrom analyzes and uses customer feedback to inform business decisions. LLMs and other AI tools are part of the analytical toolkit; the core of the role is customer insight, analytical rigor, and business impact.<div><h2 class="jobSectionHeader">
A Day in the Life&hellip;</h2></div><ul><li>
Develop, test, and improve methods for classifying customer comments, measuring sentiment, and identifying emerging issues and root causes, using LLMs and other text analytics tools where appropriate. Establish validation standards through peer review, human-reviewed samples, and benchmarks.</li><li>
Own and evolve current models, workflows, and data sources; challenge assumptions, evaluate new methods and tools, and independently design the next iteration.</li><li>
Use SQL, Python/R, and BigQuery to build repeatable datasets and tools that support scalable analysis and self-service exploration.</li><li>
Own the customer-feedback taxonomy and Medallia survey text analytics, including topic definitions, classification rules, sentiment, releases, and documentation.</li><li>
Deliver end-to-end analysis, from defining the business question through recommendations and storytelling, connecting customer feedback with behavioral and operational measures such as engagement, trips, spend, and future behavior.</li><li>
Produce recurring, seasonal, event-based, and rapid-turn customer analysis, including emerging trends.</li><li>
Partner with stakeholders to uncover needs, define success, scope data access and effort, and align on measurement approaches and priorities.</li><li>
Build clear business cases and gain leadership support for analytical priorities, investments, and roadmap recommendations.</li><li>
Collaborate with business, Technology, Product, and Analytics teams to deliver solutions that increase the value and use of customer feedback.</li><li>
Collaborate with other analysts through code review and shared standards; mentor junior analysts on analytics, storytelling, and responsible use of LLM and AI tools</li></ul><div><h2 class="jobSectionHeader">
You Own This If You Have&hellip;</h2></div><ul><li>
Bachelor&rsquo;s degree in Analytics, Data Science, Statistics, Mathematics, Computer Science, Consumer Insights, or related field, or equivalent experience.</li><li>
5+ years of experience in data analytics, customer analytics, or a related field, including independently managing complex or ambiguous analytical work.</li><li>
Strong SQL skills and hands-on experience with BigQuery or a similar cloud-data environment.</li><li>
Experience using Python/R to conduct analysis, test methods, or automate repeatable work.</li><li>
Experience analyzing unstructured text using natural language processing, LLMs, classification methods, or other text analytics tools.</li><li>
Strong analytical judgment, including the ability to validate results, understand limitations, and select appropriate statistical methods for the business question.</li><li>
Proven ability to translate complex text, behavioral, and operational data into concise insights and strategic recommendations, present them credibly to senior leaders, and gain alignment around action.</li><li>
Experience building support for analytical priorities, investments, or roadmaps and influencing decisions across multiple teams.</li><li>
Ability to engage cross-functional stakeholders, uncover business needs, assess data access and effort, and align partners around a shared approach.</li><li>
Experience with version-control tools such as GitHub or GitLab and data visualization or reporting tools such as Looker or Tableau.</li><li>
Demonstrated initiative and independent judgment, with the ability to bring a clear point of view, remain open to different approaches, manage competing priorities, and influence cross-functional partners.</li><li>
Experience using AI-assisted coding tools such as Claude Code to support analytical development and workflow automation is a plus.</li><li>
Experience analyzing sentiment or other unstructured feedback, with an understanding of how source, voice, tone, and context affect interpretation; experience with customer-feedback platforms or connecting feedback with behavioral data preferred.</li></ul> 
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$102,500.00 - $170,500.00 Annual 
We&rsquo;ve got you covered&hellip;
Our employees are our most important asset and that&rsquo;s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:<ul><li>
Medical/Vision, Dental, Retirement and Paid Time Away</li><li>
Life Insurance and Disability</li><li>
Merchandise Discount and EAP Resources</li></ul> 
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf 
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It&rsquo;s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. 
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. 
 
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ&rsquo;s for relevant information and guidelines.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. 

Applications are accepted on an ongoing basis. 

&copy; 2026 Nordstrom, Inc</div>

Data Analyst 3, Customer Feedback Analytics (Hybrid, Seattle)

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Amazon's mission is to be Earth's most customer-centric company, and our Amazon Customer Service (CS) organization is an essential part of that mission. CS is one of the largest customer service organizations in the world with hundreds of thousands of associates providing support 24/7 in over 22 languages. 
 
The Network Solutions org within CS is building intelligent, adaptive systems that match customers to optimal experiences and continuously improve service quality at scale. The Journey Management (JM) Team within Network Solutions is looking for a Senior Business Intelligence Engineer to own the data modeling, analytics, and metrics infrastructure for Precision Match, the foundational capability that routes customers to the right support the first time for complete resolution. Journey Completion is the learning and corrective arm of Journey Management building Match Quality Intelligence that runs the flywheel to continuously refine matching quality and develops associates. 
 
In this role, you will design analytics-ready data models that transform raw pipeline data into structured datasets enabling inspection of matching quality at scale. You will own executive-facing dashboards and automated reporting for P0 Precision Match metrics including First Contact Resolution Rate, Transfer Rate, repeat contact rates, and attribution breakdowns. You will build BI capabilities that enable cross-functional partners to inspect matching performance and surface actionable insights without ad-hoc manual analysis. You will partner with engineering and science teams to define metrics governance, ensure data fidelity, and establish sources of truth for Precision Match reporting. 
The ideal candidate is a self-starter comfortable with ambiguity who communicates effectively across technical and non-technical teams and seeks to tell the story of the data with little direction. 
 
Key job responsibilities 
As the Senior Business Intelligence Engineer (BIE) for Journey Completion, you will be the single-threaded owner of the analytics and reporting infrastructure that powers Precision Match decision-making. You will operate at the intersection of data engineering, business intelligence, and product analytics, building systems that make matching performance visible, measurable, and actionable for leadership and cross-functional partners across a global CS network serving 500M+ annual contacts. 
 
Data Modeling and Dataset Engineering 
<ul><li>Design and build analytics-ready data models transforming raw pipeline data from matching, routing, and contact resolution systems into structured, queryable datasets.</li><li>Develop enriched datasets combining internal contact, associate, and routing data with attribution signals, applying data quality checks and ensuring source-to-consumption fidelity.</li><li>Work with cross-functional stakeholders to define and maintain sources of truth for Precision Match metrics. Obsessively monitor data fidelity and own resolution when issues arise.</li></ul> 
Executive Reporting and Dashboards 
<ul><li>Build and own executive-facing dashboards and automated reports (daily, weekly, monthly business reviews) for P0 Precision Match metrics and attribution breakdowns.</li><li>Create standardized reporting and operational templates driving consistent metrics tracking across Journey Management leadership.</li></ul> 
Analytics and Business Intelligence 
<ul><li>Develop analytics solutions enabling cross-functional partners to inspect matching performance, identify trends, and surface actionable insights at scale.</li><li>Manipulate and mine data from Redshift, MySQL, and other sources to perform root cause analyses on matching failures, answer complex business questions, and surface new insights on routing quality and associate performance.</li><li>Quantify Precision Match performance through attribution modeling distinguishing suboptimal matching from planning/supply factors and associate execution gaps.</li><li>Lead business discussions to share insights, challenge status quo, and provide forward-looking recommendations to enable strategic decision making and growth of Precision Match.</li></ul> 
AI-Enhanced Reporting 
<ul><li>Build AI-powered reporting solutions including LLM-assisted insights, automated narrative generation, and intelligent alerting extending what stakeholders can do independently with data.</li></ul> 
Cross-Functional Partnership 
<ul><li>Partner with engineering and science teams on metrics governance and data capture at source.</li><li>Translate complex business needs into clear data solutions across Journey Management, Precision Match science, and associate development teams.</li></ul> 
About the team 
You will be part of a Product and Technology team in Customer Service/ Network Solutions org building the intelligence to understand why a match results in a transfer or repeat contact, applying attribution logic that distinguishes suboptimal matching from planning/supply factors and associate execution gaps. You will work alongside SDEs, BIEs, Data Engineers, Scientists, TPMs, and Product Managers to build the closed-loop feedback system continuously optimizing matching and developing associates serving 500M+ annual contacts.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>1+ years of SQL, ETL or Oracle experience</li><li>1+ years of developing automated reporting experience</li><li>5+ years of as a Data Analyst, Data Engineer, Business Intelligence Analyst, or a related occupation experience</li><li>Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field</li><li>Experience with theory and practice of information retrieval, data science, machine learning and data mining</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience working directly with business stakeholders to translate between data and business needs</li><li>Experience managing, analyzing and communicating results to senior leadership</li><li>Experience programming to extract, transform and clean large (multi-TB) data sets</li><li>Experience with AWS technologies</li><li>Experience with theory and practice of design of experiments and statistical analysis of results</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, WA, Seattle - 130,400.00 - 176,300.00 USD annually</div>

Senior Business Intelligence Engineer, Amazon Customer Service

Trupanion

<div>Company Description 
Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. 
Job Description 
This position is open to candidates in the Seattle area. You will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week.
We're looking for an eCommerce Manager, Digital Merchandising to own how Trupanion presents, prioritizes, and explains the value of pet insurance across our digital experiences. This role sits at the intersection of customer insights, content strategy, site experience, and conversion optimization. 
 
As competition in the pet insurance category continues to grow, this role will play a critical part in helping pet parents understand the value of coverage, building confidence in their decision, and improving enrollment performance. The ideal candidate combines analytical thinking with customer empathy and understands how content, navigation, personalization, and testing work together to create high-performing digital experiences.
Responsibilities:
Drive Digital Merchandising Strategy 
<ul><li>
Own the presentation and prioritization of content, messaging, and customer experiences across digital channels.</li><li>
Develop content, navigation, and merchandising plans that align with business priorities, customer needs, and enrollment goals.</li><li>
Ensure key value propositions, educational content, and product differentiators are surfaced throughout the customer journey.</li><li>
Partner with Marketing, Brand, Analytics, and Design teams to deliver cohesive customer experience across channels.</li></ul>
Manage Content &amp; Navigation Experiences 
<ul><li>
Determine how site navigation, value propositions, education, and call-to-action are prioritized throughout the customer journey pathways.</li><li>
Partner with SEO and Creative teams to create compelling experiences that support both traditional search and emerging AI-driven discovery behaviors.</li><li>
Maintain and evolve navigation structures to ensure customers can easily discover and understand relevant information.</li><li>
Execute site updates and merchandising changes through internal content management and merchandising tools.</li></ul>
Optimize the Customer Journey 
<ul><li>
Analyze customer behavior, navigation patterns, funnel progression, and drop-off points to identify opportunities for improvement.</li><li>
Use customer insights and data to recommend and prioritize experience enhancements.</li><li>
Partner with Analytics to identify areas of study and prioritize features to enhance conversion journeys.</li><li>
Help shape personalized experiences based on customer intent, acquisition source, pet characteristics, and lifecycle stage.</li></ul>
Lead Testing &amp; Performance Optimization 
<ul><li>
Own a structured test-and-learn roadmap focused on improving conversion, engagement, quote starts, and enrollment performance.</li><li>
Develop hypotheses, define success metrics, and evaluate results to drive continuous optimization.</li><li>
Translate insights into actionable recommendations and influence cross-functional roadmaps.</li><li>
Recap performance and communicate outcomes to stakeholders across the organization.</li></ul>
What You'll Bring<ul><li>
7+ years of experience in digital merchandising, site experience, eCommerce, or conversion optimization.</li><li>
Deep understanding of customer journeys, content strategy, and digital experience best practices.</li><li>
Strong analytical skills with experience leveraging customer behavior data to drive business decisions.</li><li>
Experience managing A/B testing programs and optimization roadmaps.</li><li>
Ability to translate complex insights into clear recommendations and action plans.</li><li>
Proven ability to influence and collaborate across Marketing, Product, Design, Analytics, and Technology teams.</li><li>
Experience with web analytics platforms, testing tools, content management systems, and merchandising platforms.</li><li>
Strong communication, storytelling, and stakeholder management skills.</li></ul>
Success in This Role:
Within your first year, you will:<ul><li>
Develop and implement a digital merchandising framework that aligns customer needs, business priorities, and conversion goals across the end-to-end customer journey.</li><li>
Improve key conversion and enrollment metrics through testing and optimization.</li><li>
Create a more intuitive and customer-centric digital experience.</li><li>
Strengthen the connection between acquisition channels and on-site experiences.</li><li>
Help more pet parents understand the value of pet insurance and confidently enroll with Trupanion.</li></ul>
Compensation:
<ul><li>The base salary range for this position is $110,000 - $130,000, on a full-time schedule.</li><li>
Along with base salary, Trupanion employees may be eligible for monthly bonuses.</li><li>
We want all employees to be invested in Trupanion&rsquo;s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.</li></ul> 

Additional Information<div></div> 
Benefits and Perks:<ul><li>
Full medical, dental, and vision benefits at no cost to the employee</li><li>
Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)</li><li>
Five-week sabbatical after five years of employment</li><li>
Open, casual, pet-friendly, and fun office environment</li><li>
Free medical health insurance for your pet (1 dog or cat)</li><li>
Paid time off to volunteer at nonprofit organizations</li><li>
Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.</li></ul>
For more information about Trupanion, visit https://trupanion.com/about
Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ
Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.</div>

eCommerce Manager, Digital Merchandising

<div><ul><li>Full-time</li><li>
Department: Learning &amp; Development</li><li>
Compensation: USD 82500 - USD 92500 - yearly</li></ul>
<div></div>
<div><div><div><div><h2 class="jobSectionHeader">Company Description</h2></div><div>
Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.</div></div><div><div><h2 class="jobSectionHeader">
Job Description</h2></div><div>
Position Summary:
US &ndash; Seattle only: This position is open to candidates in the Seattle area. You will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week.
The Learning &amp; Development Program Lead, Sales Experience collaborates with stakeholders across the business to analyze business needs and recommend, develop, design, and deliver impactful learning experiences. This senior role supports operations for the Learning &amp; Development team, providing leadership, valuable feedback, and direction to ensure our members receive outstanding and consistent experiences.
The Program Lead supports day-to-day operations, monitors, tracks, and assists with the completion of program initiatives. The Program Lead is a key contributor in helping to drive growth, retention, conversion, product knowledge, partner, and member satisfaction (NPS).
Responsibilities:
Program Effectiveness, Maintenance, and Quality
<ul><li>Analyze team performance and deliverables to evaluate the effectiveness of training design and delivery to determine areas for improvement, additional training, and coaching.</li><li>
Measure training progress and integrate assessments to ensure that leaders and team members can track their progression and program success.</li><li>
Evaluate learning solutions through surveys, performance data, metrics, and reports.</li><li>
Leverage insights from stakeholders and data to create, update, and deliver training to meet the evolving needs and requests of the business.</li><li>
Partner with leaders and teams across the organization to ensure teams are working collaboratively and in sync towards shared goals.</li></ul>
Team and Project Support<ul><li>
Build and maintain effective relationships within the team and with stakeholders across the business.</li><li>
Provide consistent support to our Learning &amp; Development team by answering questions, collaborating, and using creative thinking to tackle challenges.</li><li>
Supports leaders and team members to drive team growth, evolution, and change adoption.</li><li>
Coach, mentor, and advise team members to support development in instructional design, project management, and facilitation.</li><li>
Facilitate virtual and in-person experiences.</li><li>
Take ownership of project outcomes by planning, coordinating, and driving projects to successful completion while meeting quality, timeline, and stakeholder expectations.</li></ul>
Training Content Development and Implementation<ul><li>
Stay current with Trupanion data, products, growth goals as well as strategic plans to optimally plan training.</li><li>
Proactively partner with leaders to identify, prioritize, and address learning needs, while effectively managing training resources.</li><li>
Lead, scope, and develop engaging training using effective learning techniques that will enable the team to meet business needs and goals.</li><li>
Develop results-driven, user and learner-centric materials, playbooks, facilitator guides, videos, and interactive eLearning.</li><li>
Tailor communications and experiences to meet the needs of various Trupanion audiences.</li></ul>
Skills<ul><li>
Comfortable using technology such as Microsoft 365 products, Trupanion Applications, Tableau, Articulate 360, Adobe Creative Suite, Learning Management Systems, and SaaS (Software as a Service).</li><li>
Learning &amp; Development knowledge, including but not limited to instructional design, assessments, instructor-led training, eLearning, workshops, evaluation, and needs analysis.</li><li>
Experience in a learner-centric environment, particularly with team members from a wide variety of cultures.</li><li>
Resourceful, self-motivated, and able to think creatively beyond the limits of convention or existing solutions.</li><li>
Excellent communication and interpersonal skills.</li><li>
Experience as a member of a team and a team leader.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div><ul><li>
3+ years experience designing, developing, and delivering in-person and online training courses, engagement tools, and workplace learning for a variety of audiences and skill level.</li><li>
3+ years&rsquo; experience leading others.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div><ul><li>
The base salary range for this position is $82,500 - $92,500 on a full-time schedule.</li><li>
Along with base compensation, Trupanion employees are currently eligible for monthly bonuses.</li><li>
We want all employees to be invested in Trupanion&rsquo;s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.</li></ul><div></div>
Benefits and Perks:<ul><li>
Full medical, dental, and vision benefits at no cost to the employee</li><li>
Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)</li><li>
Five-week sabbatical after five years of employment</li><li>
Open, casual, pet-friendly, and fun office environment</li><li>
Free medical health insurance for your pet (1 dog or cat)</li><li>
Paid time off to volunteer at nonprofit organizations</li><li>
Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.</li></ul>
For more information about Trupanion, visit https://trupanion.com/about
Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ
Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.</div></div></div></div></div>

Learning & Development Program Lead, Sales Experience

Acorn Technology Services

Our VisionEnabling our partners with technology solutions that help them achieve their business goals.Our MissionProvide secure and efficient technology solutions so that our customers can focus on their business.Our Values<ul><li>Obsessive Customer Service</li><li>Deep Strategic Partnerships</li><li>Unparalleled Technical Talent</li></ul>CompanyAcorn Technology Services is a provider of Managed Information Technology Services (&ldquo;MITS&rdquo;). We believe that all businesses, regardless of size and industry, are increasingly dependent on information technology, but find the understanding and management of IT to be a distraction from the activities that are essential to their business success. Acorn Technology Services offers high quality, reasonably priced, dependable IT solutions, thereby allowing its customers to focus on their core competencies.Job summaryWe are looking for a Service Desk Analyst who is passionate about effective solutions and clear communication and coordination with customers around critical and complex issues. Working with Systems Engineering and Cybersecurity departments to ensure critical issues and incidents are resolved on time and according to customers expectations.General purpose of the positionThis position is part of Service Desk department and is responsible for the frontline support of our customers' needs including, but not limited to, troubleshooting hardware, software, and network related issues. This position is hybrid, where there is the possibility of being asked to support clients on-site in the greater Seattle area. This position reports to the Director &ndash; Service Desk.Job description<ul><li>Provide technical support for hardware and software issues related to Windows environments. Provide outstanding service to new and existing customers via in-person, telephone, and email. Answering phone calls and responding to customer&rsquo;s emails.</li><li>Troubleshoot and resolve networking issues, including DNS configurations and VPN connectivity.</li><li>Assist users with Active Directory management, including user account creation and permissions.</li><li>Analyze customer problems and provide timely solutions through remote assistance or on-site visits as needed.</li><li>Document all support interactions in the service desk system (AutoTask) to maintain accurate records of issues and resolutions.</li><li>Collaborate with other IT team members to enhance overall service delivery and improve processes.</li><li>Deliver excellent customer service by communicating clearly and professionally with users at all levels.</li><li>Excellent working knowledge of Active Directory, Microsoft Exchange, File Server, Print Server, DHCP, DNS, High Availability, Virtualization, Group Policy, Terminal Services, and Monitoring.</li><li>Experience supporting/troubleshooting Microsoft 365, mobiles devices, and computer peripherals.</li><li>Remote Control support and troubleshooting for: Windows OS; Outlook/Exchange; mobile devices; print/scan/fax, and IP phones; and Microsoft Office Suite, business applications, and web applications.</li><li>Assist customers in troubleshooting technical problems, and document and respond to customer issues.</li><li>Provide analysis, diagnosis, and resolution of complex desktop, server, network, and software problems for end users, if unable to resolve, immediate escalation to remote Systems Administration or Systems Engineering teams.</li><li>Advanced technical and troubleshooting knowledge of desktops and applications.</li><li>Intermediate understanding of networking including but not limited to: Knowledge of common ports, LAN, WAN, VPN, DNS, Routing, ACLs, NAT, VLAN, and subnetting.</li><li>Extensive Windows and/or Macintosh OS experience, both as a user and as a engineer.</li><li>Experience using a trouble ticketing system, and demonstrable experience in documenting issues, problems, and resolutions.</li><li>Experience in the following applications and protocols a plus: Datto RMM/Autotask, IT Glue, Enterprise Antivirus Solutions, WSUS, website domain management, website security systems, VMWare and Hyper-V.</li><li>Ability to quickly assess situations and escalate issue to higher level technician when necessary.</li><li>Ability to set priorities and solve problems. Efficiency at managing multiple tasks without frequent supervision.</li><li>Provide first level support for network related systems and issues.</li><li>Thoroughly document issues on a regular basis in documentation management system and tickets.</li><li>Ability, experience, and will to resolve 15-20 tickets a day.</li></ul>Education and experience<ul><li>Bachelor&rsquo;s degree in computer science is preferred.</li><li>2-4 years working full-time in an IT helpdesk, service desk or IT call center environment required.</li><li>Previous MSP experience highly preferred.</li><li>Conversational and written English fluency required.</li><li>Technical Certifications a plus (MCSA, CCNA, CompTIA, etc.).</li><li>Proven experience in a technical support or help desk role.</li><li>Strong knowledge of computer networking concepts, including DNS, VPN, and network troubleshooting.</li><li>Familiarity with Mac OS environments is highly desirable.</li><li>Experience in using Active Directory for user management tasks.</li><li>Excellent analytical skills to diagnose problems effectively.</li><li>Strong customer service orientation with the ability to communicate technical information clearly to non-technical users.</li><li>Ability to work independently as well as part of a team in a fast-paced environment.</li><li>Will be required to take and pass a Live Scan and meet the qualifications to be CJIS Compliant.</li></ul>Job Type: Full-time, non-exempt role. Must participate in on-call rotation.PHYSICAL REQUIREMENTS <ul><li>Lifting &amp; Carrying: Frequently lift, carry, push, or pull items weighing up to 25 lbs (e.g., equipment, supplies, inventory boxes).</li><li>Standing &amp; Walking: Ability to stand and walk for extended periods (up to 6&ndash;8 hours per shift) on various surfaces.</li><li>Mobility &amp; Posture: Frequent bending, stooping, kneeling, crouching, reaching overhead, and reaching forward to retrieve or store materials.</li><li>Hand-Eye Coordination &amp; Fine Motor Skills: Continuous use of hands/fingers for grasping, handling, pinching, and operating tools, equipment, or electronic devices (e.g., barcode scanners, tablets).</li><li>Climbing &amp; Balancing: Occasional use of step stools, small ladders, or stairs while maintaining balance.</li></ul>Sensory Capabilities<ul><li>Visual Acuity: Close vision, distance vision, color vision, and depth perception to inspect items, read labels, and navigate workspaces safely.</li></ul>Work Environment<ul><li>Ability to work in a fast-paced environment with moving equipment, inventory, and foot traffic.</li><li>(Optional) May involve occasional exposure to varying temperatures (e.g., outdoor loading areas, cool storage) or moderate noise levels.</li></ul>Accommodation Statement: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.BENEFITS: <ul><li>401(k)</li><li>Health insurance</li><li>Dental insurance</li><li>Vision insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Monthly connectivity stipend</li></ul>WHO SHOULD APPLY? We seek strategic, customer-focused technologists who are hardworking and practically believe in Acorn values of Obsessive Customer Service, Deep Strategic Partnerships and Unparallel Technical Talent. Strong team players with a growth mindset who can effectively collaborate across operations, engineering, and account management departments. Proactive problem-solvers who own outcomes, are detail-oriented, and make sound decisions under high-stress and high-pressure services environment. Adaptable lifelong learners and individuals of integrity, humility, and initiative who prioritize client success and thrive in stressful IT service contexts. Must be comfortable with fast changing tech stacks, eager to mentor and be mentored.Job Type: Full-timePay: $26.00 - $32.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Many of our clients have CJIS requirements, and all technical employees must successfully complete CJIS training and extensive background screening by local law enforcement agencies to maintain employment. Are you able to, to your knowledge, be able to successfully obtain the required CJIS certification and pass the required background screenings?</li></ul>Ability to Commute:<ul><li>Seattle, WA 98101 (Required)</li></ul>Work Location: Hybrid remote in Seattle, WA 98101

Service Desk Analyst

Greater Good Charities

<div>Greater Good Charities is a 501(c)(3) global nonprofit organization that works to help people, pets, and the planet by mobilizing in response to need and amplifying the good. To date, we have provided over $1B in aid, expertise, and funding in 121 countries in support of this mission. 


Position Overview:

Greater Good Charities seeks a detail-oriented and dependable Donor Services &amp; Office Assistant to provide in-office operational and administrative support to the Growth team from our Seattle location. This part-time role is essential to the accuracy and integrity of the organization&rsquo;s gift records and donor data &mdash; ensuring that incoming gifts are processed correctly and on time, physical mail is received and routed promptly, and the Growth team has the operational support it needs to focus on donor relationships. 


This is an in-office position requiring regular presence at the Seattle office. It is well-suited for someone with strong attention to detail, comfort with data and administrative systems, and an interest in the work of a mission-driven organization. 
Key Responsibilities:
<ul>
<li>Receive, sort, and process incoming mail at the Seattle office on a regular and timely basis; route gift checks, correspondence, and other fundraising-related materials to the appropriate team members.</li>
<li>Maintain the Weekly Donations Tracking Log, accurately recording all incoming large check, DAF (donor-advised fund), ACH, and other non-online gift activity for reconciliation with Finance and the fundraising teams.</li>
<li>Process incoming gifts by entering gift and pledge data into HubSpot CRM in accordance with established coding, fund attribution, and campaign standards; ensure all records are complete, accurate, and submitted within required turnaround windows.</li>
<li>Prior to creating new contact, household, organization, DAF, or foundation records in HubSpot, cross-check against existing records to prevent duplicates; follow established naming conventions and data entry protocols at all times.</li>
<li>Verify and validate soft credit links to the appropriate contacts and households during gift entry; flag discrepancies or data integrity questions to the Director of Major Gifts for resolution.</li>
<li>Generate and distribute gift receipts and acknowledgment letters within established turnaround standards; coordinate with gift officers when donor communications require personalized or higher-touch follow-up.</li>
<li>Assist with routine donor record maintenance, including address updates, email corrections, and other contact information changes as directed.</li>
<li>Support the fundraising teams with general administrative tasks, including filing, document preparation, supply management, and other office support as needed.</li>
<li>Communicate proactively with the Director of Major Gifts and fundraising staff regarding incoming gifts, urgent correspondence, or data questions requiring timely attention.</li>
<li>Other duties as assigned.</li></ul> 


Minimum Education/Experience:
<ul>
<li>High school diploma or equivalent required; associate or bachelor&rsquo;s degree preferred.</li>
<li>1&ndash;2 years of administrative, data entry, or office support experience; nonprofit or development office experience a plus.</li>
<li>High level of accuracy and attention to detail; ability to follow established protocols consistently and flag exceptions appropriately rather than resolve them independently.</li>
<li>Comfort with CRM systems and data entry; prior experience with HubSpot or similar nonprofit CRM preferred but not required.</li>
<li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li>
<li>Familiarity with basic gift processing terminology (pledges, soft credits, DAF, ACH) preferred; willingness to learn required.</li>
<li>Reliable, self-directed, and able to manage recurring responsibilities with minimal supervision.</li>
<li>Discretion to handle confidential donor information with professionalism.</li>
<li>Commitment to the mission of Greater Good Charities.</li></ul> 


Working Environment:

This is a part-time, hourly, in-office position based at Greater Good Charities&rsquo; Seattle, Washington office. Regular in-office presence is required. Hours are 25&ndash;30 per week, scheduled within standard business hours (9am &ndash; 5pm) Monday &ndash; Friday. 
Benefits:

Part-time employees are eligible for sick leave and paid holidays in accordance with Washington State requirements and Greater Good Charities policies.</div>

Donor Services & Office Assistant

Whatnot

<div>
 
 
 🚀 Join the Future of Commerce with Whatnot!
 
 
 
 
 Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
 
 
 As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
 
 
 We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
 
 
 
 💻 Role
 
 
 
 Data is crucial to Whatnot&rsquo;s mission to bring people together through commerce.
 
 
 As our newest
 
 Data Engineer
 
 , you&rsquo;ll build and scale the systems that power data-driven decisions across the company. You&rsquo;ll work directly with stakeholders across the business &ndash; such as product, sales, marketing, finance, and trust teams &ndash; to design reliable data architectures, ship resilient pipelines, and create the foundational data products that power Whatnot&rsquo;s internal and external growth.
 
 
 
 On Any Given Day, You Will
 
 
 
 <ul>
 <li>
 Own data architecture end-to-end. Define how we capture, model, and serve critical business data&mdash;then implement it in production. You&rsquo;ll make architectural decisions around storage formats, compute patterns, and SLAs that balance cost, scalability, and consistency.
 </li>
 <li>
 Build mission-critical pipelines. Develop and operate streaming and batch data workflows that process high-volume events across multiple domains&mdash;user activity, transactions, experimentation, marketing performance, and operational telemetry&mdash;with tight guarantees for latency, completeness, and accuracy.
 </li>
 <li>
 Design and implement canonical models. Create domain-oriented data models that serve as the source of truth for analytics, ML, and real-time applications. Establish and enforce modeling standards, ownership boundaries, and data contracts across teams.
 </li>
 <li>
 Enforce data quality at scale. Build tests, lineage, monitoring, and reconciliation systems that make every dataset observable and every anomaly actionable.
 </li>
 <li>
 Automate operational workflows. Partner with business systems and platform teams to eliminate manual data handoffs and reconcile data across services, warehouses, and external systems.
 </li>
 <li>
 Enable insights and experimentation. Support analytics, ML, and product engineering teams by exposing high-quality, low-latency data through semantic layers, APIs, and real-time query systems.
 
 
 </li>
 </ul>
 Due to the cross-functional nature of this role, candidates will be matched to multiple teams based on need and experience, including product, analytics, or data platforms teams.
 
 
 
 👋 You
 
 
 
 People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.
 
 
 <ul>
 <li>
 Have 3+ years of experience as a data or software engineer building data warehouses, distributed data systems, or event-driven architectures.
 </li>
 <li>
 Can design and implement data models using dimensional, Data Vault, or ledger-style techniques that support analytical and transactional workloads.
 </li>
 <li>
 Have deep hands-on expertise with modern data tooling across ingestion (e.g., Kafka, Debezium), transformation (dbt, Spark, Flink), orchestration (Dagster, Airflow), and observability (Monte Carlo, Great Expectations).
 </li>
 <li>
 Have operated cloud data warehouses such as Snowflake, BigQuery, or Redshift, including schema design, cost optimization, and workload tuning.
 </li>
 <li>
 Are comfortable writing production-grade code in Python or SQL languages, and integrating with CI/CD and infrastructure-as-code workflows.
 </li>
 <li>
 Enjoy partnering across disciplines&mdash;engineering, product, analytics&mdash;to translate messy business requirements into elegant data systems.
 </li>
 <li>
 Thrive as a self-starter in a fast-moving environment, owning both the technical design and the operational outcomes of your work.
 
 
 </li>
 </ul>
 If designing the data backbone that powers Whatnot&rsquo;s growth, insights, and product innovation excites you, we&rsquo;d love to meet you.
 
 
 
 We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our New York, Seattle, Los Angeles, and San Francisco hubs.
 
 
 
 
 💰Compensation
 
 
 
 
 For Full-Time (Salary)
 
 
 
 
 US based applicants:
 
 $180,000/year to $260,000/year + benefits + equity.
 
 
 The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.
 
 
 
 🎁 Benefits
 
 
 
 <ul>
 <li>
 Generous Holiday and Time off Policy
 </li>
 <li>
 Health Insurance options including Medical, Dental, Vision
 </li>
 <li>
 Work From Home Support
 </li>
 <ul>
 <li>
 Home office setup allowance
 </li>
 <li>
 Monthly allowance for cell phone and internet
 </li>
 </ul>
 <li>
 Care benefits
 </li>
 <ul>
 <li>
 Monthly allowance for wellness
 </li>
 <li>
 Annual allowance towards Childcare
 </li>
 <li>
 Lifetime benefit for family planning, such as adoption or fertility expenses
 </li>
 </ul>
 <li>
 Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
 </li>
 <li>
 Monthly allowance to dogfood the app
 </li>
 <ul>
 <li>
 All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
 </li>
 </ul>
 <li>
 Parental Leave
 </li>
 <ul>
 <li>
 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
 </li>
 </ul>
 </ul>
 
 
 💛 EOE
 
 
 
 
 Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
 
 
 Compensation Range: $180K - $260K
 
 
</div>

Data Engineer

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